Fulham
Brook House - £35,000£42,000 OTE 4045-hour contract Brook House is looking for a floor leader who sees hospitality as a live performance with no script: every table is different, every service moves, and the best managers notice what is about to matter. You will be trusted to run shifts with personality, pace and judgement, keeping the experience polished without making it feel formal. You will: Shape the guest experience from the first welcome to the final goodbye, with warmth, confidence and attention to detail. Lead each shift with clarity, reading the room and directing the team intelligently as the pace and demands of service evolve. Coach in the moment, raising confidence and standards while giving people the space to develop and take ownership. Handle problems personally and generously, turning difficult moments into opportunities to improve the guest experience. Contribute to recruitment, training, rotas and the commercial side of the business, while remaining visible, engaged and present on the floor. You will thrive here if you are a natural host and a calm, instinctive multitasker, equally comfortable engaging with a guest, directing a team or making a commercial decision in the space of a few moments. You bring high standards, good humour and energy to service, and you expect those around you to think for themselves, take responsibility and contribute rather than simply wait to be directed. TPBN1_UKCT