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Role : Resident Engagement LeadLocation : Harrow Civic Centre, Forward Drive, Harrow, HA3 8NT (Hybrid Working)Employer : Pertemps Recruitment Partnership (on behalf of London Borough of Harrow)Contract : Temporary - 3 months initially, with potential to extendHours : 36 hours per week, Monday to FridayWork Style : Hybrid working, including attendance at meetings and resident engagement events across the borough (some evening work may be required)Hourly Rate: £24.81 PAYE / £32.45 per hour UmbrellaPertemps Recruitment Partnership is recruiting for an experienced Resident Engagement Lead to join the Housing Assurance Team at the London Borough of Harrow. This is an exciting opportunity to play a key role in shaping how residents influence housing services, ensuring tenants and leaseholders are at the heart of decision-making.Working within the Insight & Housing Strategy Service, you will lead the development, delivery and evaluation of Harrow's Resident Engagement Strategy, ensuring compliance with the Regulator of Social Housing's consumer standards, Housing Ombudsman requirements and sector best practice.Key Duties: Act as the first point of contact for resident engagement across Housing Services.Lead the development, implementation and review of the Council's Resident Engagement Strategy.Design and deliver innovative resident engagement opportunities, including consultation, feedback and co-production activities.Plan, coordinate and evaluate resident engagement programmes, ensuring they are inclusive and representative of Harrow's diverse communities.Build strong partnerships with residents, council services, voluntary organisations and external stakeholders.Provide advice and support to Housing teams on resident engagement best practice and regulatory requirements.Identify organisational learning needs and support the development and delivery of training relating to resident engagement.Manage the resident engagement budget and oversee volunteers, interns or apprentices where required.Candidate Profile: Experience working within housing, local government or the wider public sector.Strong understanding of resident engagement principles and customer-focused service delivery.Knowledge of the Regulator of Social Housing, Housing Ombudsman requirements and resident engagement best practice (including TPAS guidance).Excellent communication and stakeholder engagement skills, with the ability to engage diverse audiences.Experience managing multiple priorities and delivering projects to deadlines.Strong analytical skills with experience of reporting, performance monitoring and data management.Good IT skills, including Microsoft Office and housing or document management systems.About us:For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpnTPBN1_UKTJ

Amgen's portfolio in compliance with global filing plans and local regulatory requirementsImplement product related regulatory strategies, Regulatory Affairs processes and activity planningLead development of regional regulatory documents and meetings in accordance with GRT strategyProvide regulator

Preschool Room Manager Hours: Full time /Perm / 4-5 days a week 34-42.5hrs We are currently recruiting for a passionate Room Manager to join our clients wonderful Nursery. You must be dedicated to ensure your room runs smoothly. You expect you to be a dedicated and ambitious Preschool Room Manager. Key Tasks and Responsibilities: Lead mentor and inspire a team to deliver the highest care and educations standards and support and carryout 1-1 meetings and supervisions to support checking staff knowledge and understanding of Policies and Procedures and child development and EYFS. In line with our standards for pedagogy, lead and support the curriculum to ensure a child-centred approach to operating all aspects of the nursery and ensure the observation and planning process meets the needs of all children in line with the Quality Assurance Framework. Ensuring internal policies and procedures and legislation from governing bodies are adhered to and team members can demonstrate their knowledge and understanding of Policies and Procedures through their individual impact statements and their practice. Demonstrate effective written and verbal communication with all stakeholders of the nursery and wider community including parents, professionals and colleagues. Support and manage Keeping Everyone Safe policies and procedures and continuously demonstrate, monitor and improve the practices and behaviours that underpin a high performing safety culture To be the lead Designated Safeguarding Lead at the nursery and hold overall responsibility for the day to day management of safeguarding and child protection policies in the nursery when the designated DSL. To lead by example and drive the culture of Safeguarding Children and promoting professional staff behavior. In collaboration with Nursery manager, contribute to succession planning, identification and delivery of relevant training, and additional requirements for personal development plans including coaching and mentoring for all staff Fulfil their roles, responsibilities and legislation duty in relation to safeguarding children by ensure that they have read understood and implement the Safeguarding Policies and Procedures. Ensure that they have completed Child Protection training every two years as set out in the Child Protection Policy and that this training impacts on their ability to safeguard the children in their care Working as part of a larger team to ensure all essential day to day tasks are completed in line with the nursery demands ie. Hygiene standards and room preparation. Promote the nursery to current parents and potential customers to support the retention and ongoing occupancy growth Ensuring commercial success of the nursery by maintaining expenditure inline FTEs and budget KPIs and ensuring purchasing is made inline with the procurement guidelines. Engage with the Local Authority and understand the local offer to support the practice in all areas of the nursery Continuation of personal professional development to ensure during periods of full responsibility of the nursery knowledge and skills are up to date, full, and relevant to the role of the designated person in charge and responsible for leading the setting. To provide support for your colleagues within the nursery and across the broader business when required. Attendance at staff meetings and training sessions to ensure continuous professional development Responsible for: Providing strong and clear line management for a Nursery team including mentoring of the wider leadership team including the third in charge role, room leaders and colleagues. Plan and demonstrate a clear understanding of efficient staff deployment, matching staff hours to FTE bookings and managing the rostering in line with regulatory standards. Ensure strong and effective performance management and monitoring processes, with the ability to demonstrate impact and show improvements in performance, leading to the highest quality provision as set out in the Quality Assurance Framework, improved inspection ratings, full regulatory compliance, high levels of customer and employee satisfaction and growth. Leading a Health and Safety Culture where you ensure all team members recognise the part they each play in ensuring robust procedures are followed for Policies and Procedures and the regulatory standards set by our regulator. Ensuring you provide an environment which a strong focus on our customer and practitioner engagement and provide guidance to practitioners. Undertake regular 1-1/supervision meetings with staff to plan and provide suitable professional development activities and opportunities for personal growth within a culture of self-driven development, to promote individual and team expertise in all aspects of nursery development and learning, to secure a highly effective, motivated and innovative team. Take responsibility for own personal and professional development, accessing high level improvement activities that inform general and nursery based on national and international perspectives of best practice. Ensure childrens records and files are kept up to date and accurate Working with NM to ensure safer recruitment policies and procedures are adhered to for all staff. Essential Experience: Working in collaboration with colleagues and the Nursery Manager in achieving positive working relationships through effective communication leadership and guidance and support of all members of the nursery team. A strong record of on-going training and/or professional qualifications since qualifying Proven experience of working in early years education settings with successful management leading to Good or better regulatory inspection outcomes Strong decision-maker, with the proven ability to support change; a secure understanding of the complex relationship between business/commerce and service excellence within regulated setting, with the ability to follow guidelines and work with others to achieve success Experience of proving support and leadership to a staff team to enable staff in fulfil their roles, responsibilities and legislation duty in relation to safeguarding children. Current 12hrs Paediatric First Aid Certificate Experience Desirable: Leading teams through coaching and mentoring Experience of budget management, efficient staff deployment and rostering programmes, and managing commercial performance and reporting metrics Knowledge of Local Authority and Regulatory requirements and inspection processes across the UK Coaching and mentoring experience. Qualifications: Full and relevant level 3 qualification (essential) 12 hours paediatric first aid and first aid at work (essential) Level 2 Food Hygiene or equivalent -ideal Relevant safeguarding/child protection training undertaken and a willingness to update training regularly (essential) Evidence of continuous professional development Undergraduate or Foundation Degree in Early Childhood Studies or other relevant subject (Desirable) EYPP/EYTT or QTS post graduate status (Desirable) Full, clean driving licence and flexibility to travel as necessary Personal Attributes: Able to communicate clearly with adults and children using a variety of techniques (oral and in writing) Ability to lead and inspire nursery leaders and colleagues to achieve the highest standards or care and education. Highly motivated and driven, achieving positive impact and meeting deadlines Ability to build trust and develop cohesive teams strong empathy to understand child and parents view, clear expectations and fair-minded High energy and thrives in a fast-paced, dynamic environment - calm approach and can-do attitude Encourages colleagues to realise their potential and empowers high performers Able to manage workload and manage time effectively to deliver the desired results Able and competent user of company ICT systems and have the willingness to learn and develop ICT skills Job Types: Full-time, Permanent Benefits: Childcare Company events Company pension Employee discount Free parking Company meals Referral programme Schedule: Day shift Monday to Friday No weekends School type: Day nursery Private nursery school Work Location: In person Job Types: Full-time, Permanent Benefits: Company pension Employee discount Experience: leading a room : 1 year (required) TPBN1_UKTJ

Service Manager - Anti-Social Behaviour Client: London Borough of Hillingdon Location: Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW Rate: £400-£450 per day Contract: Temporary until 31 January 2027 Hours: Monday to Friday, 9:00am-5:00pm Working arrangement: Technically hybrid, but primarily office-based DBS: Basic DBS required Driving: Required as part of the role; company vehicle provided About the role We are recruiting an experienced Service Manager to provide strategic and operational leadership across a borough-wide Anti-Social Behaviour and associated enforcement service. This is a senior, hands-on leadership position requiring someone who can quickly take ownership of the service, support operational teams and ensure that ASB prevention, investigation and enforcement activity is delivered effectively. Although the role is technically hybrid, the successful candidate must be willing to work from the Uxbridge office more often than not. Being visible, accessible and present on the floor is considered essential to providing the team with effective day-to-day leadership and support. Key responsibilities • Provide strategic and operational leadership across the Council's ASB and associated enforcement functions., • Lead, manage and support teams operating within a fast-paced and complex environment., • Oversee the prevention, investigation and enforcement of serious and complex ASB cases., • Ensure appropriate action is taken to protect vulnerable residents, reduce harm and manage community risk., • Maintain effective oversight of casework quality, service performance and operational delivery., • Scrutinise and interpret performance information, identifying trends, risks and areas requiring improvement., • Present performance data, service updates and recommendations to senior managers, elected members and partner organisations., • Ensure services comply with relevant housing legislation, the Anti-Social Behaviour, Crime and Policing Act 2014 and other statutory requirements., • Maintain compliance with Housing Regulator expectations and wider regulatory standards., • Provide direction and professional guidance on complex, sensitive or high-risk ASB and enforcement cases., • Strengthen partnership working with the police, community safety services, safeguarding teams, housing providers and other agencies., • Support continuous service improvement and ensure resources are deployed effectively., • Promote a visible, accountable and resident-focused leadership culture. About you You will be an established ASB or housing enforcement leader with substantial experience managing an operational service. You must be confident taking responsibility from the outset and operating with minimal supervision or training. You will combine strong statutory knowledge with credible people leadership, sound operational judgement and the ability to analyse and present complex performance information clearly. Essential experience • Extensive experience managing or leading an Anti-Social Behaviour service., • Strong experience within social housing, a local authority, a housing association or a closely related community safety environment., • Proven experience leading teams in a demanding operational setting., • Experience overseeing complex ASB, tenancy enforcement or community safety cases., • Demonstrable experience using performance information to scrutinise services and drive improvement., • Experience presenting reports, findings and recommendations to different stakeholder groups. Essential knowledge and skills • Strong working knowledge of housing legislation., • Detailed knowledge of the Anti-Social Behaviour, Crime and Policing Act 2014., • Sound understanding of safeguarding, vulnerability, risk management and enforcement practice., • Strong leadership and people-management skills., • Excellent written, verbal and presentation skills., • Ability to interpret complex information and communicate it clearly., • Strong decision-making and problem-solving abilities., • Ability to work independently, prioritise competing demands and deliver under pressure., • Confidence dealing with senior stakeholders, partner agencies and sensitive operational matters. Additional information The successful candidate must be able to hit the ground running and provide immediate stability, direction and visible leadership to the service. Regular attendance at the Civic Centre in Uxbridge is essential. This is not a predominantly home-based assignment, despite being technically classified as hybrid. Driving is required as part of the role, with a company vehicle available. The successful candidate will also be required to complete a Basic DBS check

We are seeking a Service Manager on a initial 6 month contract to lead an Anti-Social Behaviour (ASB) service for a local authority. The main purpose of this role is to lead all Anti‑Social Behaviour (ASB) and associated enforcement functions, ensuring effective prevention, investigation and enforcement that protects vulnerable residents, reduces harm, strengthens community confidence and meets statutory, regulatory and Housing Regulator requirements. Key duties include: Design and delivery of ASB strategy and plans Leading safety critical decisions Governance Lead a fully integrated ASB service following the merger of Localities, Housing ASB and Street Scene functions Team leadership across the ASB function Support and offer oversight of ASB cases Build relationships with internal and external teams The ideal candidate will be an experienced leader who has experience managing or leading an Anti-Social Behaviour (ASB) service. You will also have experience / knowledge in: Strong working knowledge of housing legislation and the Anti-Social Behaviour, Crime and Policing Act 2014. Ability to scrutinise, interpret, and present performance data to a range of stakeholders. Excellent presentation and communication skills. Able to hit the ground running with minimal supervision or training. Confident leading teams in a fast-paced operational environment. Willing to be primarily office-based to provide visible leadership and day-to-day support to the team. Please apply today for immediate consideration and further details

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