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  • Operations & Customer Service Executive / Manager
    Operations & Customer Service Executive / Manager
    hace 5 horas
    £30000–£37000 anual
    Jornada completa
    London

    Location: Waterloo, London Hours: 4:00am–1:00pm, plus one Friday night shift per fortnight Salary: £30,000–£40,000, depending on experience Company Overview Butcher & Edmonds Ltd is an independently family run catering butchers located in Central London, supplying many of London’s finest restaurants, hotels and gentleman’s clubs. Having been in operation since 2004, we pride ourselves on providing high-quality meats and exceptional service to some of the best chef’s in London. Our commitment to sourcing the best products and delivering outstanding service sets us apart in the industry. The role We are looking for a highly organised and adaptable person to join our small office team at a busy London food wholesaler. This is a crucial hybrid role sitting between operations, customer service, sales administration and basic finance. It is not a traditional sales account-management position. You will help ensure that customer orders are processed accurately, deliveries run smoothly and the day-to-day operation of the business remains organised. The role could suit an operations or administrative professional who would like to become more customer-facing. It could equally suit someone from a sales or customer-service background who enjoys detail, systems and operational responsibility. We are open to candidates at different stages of their careers. A more junior candidate could join as an Operations & Customer Service Executive and develop into the position, while an experienced candidate could take ownership of the role at manager level. You will join a small office team consisting of the General Manager/Sales Director and a Credit Controller/Customer Service Executive. As a result, you will need to be comfortable taking responsibility, switching between priorities and helping wherever required. Key responsibilities Order processing and customer service • Take customer orders by telephone, email and other ordering channels., • Enter orders accurately and efficiently into our ERP system., • Provide telephone customer service to chefs and hospitality customers, particularly during the busy period between 8:00am and midday., • Respond to product, availability, pricing, delivery and order queries., • Resolve routine problems quickly and escalate more complex issues when required., • Build strong, helpful relationships with customers through reliable day-to-day service., • Support customers with additions, amendments, shortages and urgent requirements. Operations and delivery coordination • Act as a link between the office, customers, warehouse and delivery team., • Help coordinate our five delivery drivers throughout the morning., • Communicate delivery instructions, changes and customer requirements clearly., • Respond to delivery queries and help resolve delays or other issues., • Ensure relevant information is passed accurately between customers, drivers and the wider team., • Support the smooth running of daily sales and delivery operations. Systems and administration • Maintain accurate customer, order, pricing and product information., • Carry out regular data entry and general sales administration., • Support the business through its move to a new ERP system., • Help test processes, identify issues and ensure information is transferred accurately., • Contribute to improving administrative and operational processes., • Produce basic reports and information when required. Bookkeeping support • Undertake basic bookkeeping and finance administration., • Assist with invoices, credits, account queries and record keeping., • Work closely with the Credit Controller to ensure customer information is accurate., • Investigate straightforward discrepancies and ensure supporting information is properly recorded. Night-team cover • Work one Friday night shift per fortnight as part of the normal rota., • Provide holiday cover for the Night Sales Operations Manager for approximately 24 shifts per year., • Manage night-time order processing and sales operations confidently when providing cover., • Ensure a clear and accurate handover between the night and daytime teams. General responsibilities • Provide flexible support across the business as priorities change., • Complete ad hoc administrative and operational tasks., • Help maintain high standards of accuracy, communication and customer service., • Take ownership of problems and follow them through to resolution. About you You will be practical, dependable and comfortable working in a fast-moving environment where customer requirements can change quickly. You should have: • Strong organisational skills and excellent attention to detail., • A confident, friendly and professional telephone manner., • Experience in operations, administration, customer service, sales support or a related role., • The ability to enter and manage data accurately., • Confidence using business software and learning new systems., • The ability to prioritise several competing tasks., • A calm and solutions-focused approach to problems., • The confidence to communicate with customers, drivers, warehouse colleagues and managers., • A willingness to take responsibility within a small team., • Flexibility around the early-morning hours, Friday-night rota and holiday-cover requirements., • Experience of foodservice, hospitality, wholesale, logistics, order processing, bookkeeping or ERP systems would be useful, but is not essential for the right candidate. What we offer • A salary of £30,000–£37,000, depending on experience and the level of responsibility assumed., • The opportunity to occupy a central and influential position within a growing business., • Broad exposure to customer service, sales operations, logistics, finance and business systems., • The chance to play an important role in the implementation of a new ERP platform., • Genuine scope for the position to develop as the business grows., • A supportive, close-knit working environment where individual contributions are visible and valued., • Annual 4 weeks' holiday, • Discretionary Christmas bonus, • Company Pension, • Discounted Staff Meat, • A supportive & collaborative working environment, • This is an excellent opportunity for someone who enjoys both people and processes: a capable operator who wants more customer contact, or a customer-facing professional who would like to develop broader operational experience.

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  • Cluster Maintenance Manager
    Cluster Maintenance Manager
    hace 5 días
    £71750 anual
    Jornada completa
    Temple, London

    Job Ref: 13423 Branch: Apex Temple Court Hotel - London Location: Apex Temple Court Hotel, London Salary/Benefits: Competitive Pay plus excellent company benefits and perks. Contract type: Permanent Hours: Full Time Shift pattern: 5 out of 7 Hours per week: 40 Posted date: 05/08/2026 Closing date: 16/09/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Cluster Maintenance Manager for Apex Temple Court and Apex City of London Hotel. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality – it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview Our Cluster Maintenance Manager will always be motivated and highly engaged to provide personalised 'world class' customer care and service to all guests, team members, clients and directors, in line with our brand standards and procedures – ensuring every guest request is completed promptly and decisively, and aspiring to make the impossible, possible. As part of the senior leadership team, you will be responsible for leading a multi-disciplined maintenance team in the delivery of the short and long-term planning and management of the engineering operations for the cluster properties, across both the front and back of house. You will ensure an efficient and economic running of the engineering disciplines, supplying services as required to the entire operation and maintaining equipment, building and utility services in optimum condition. This role will include operational cluster shift coverage across a seven-day senior duty management rota and working between properties on a rotational basis. Main Responsibilities • Lead the planning, scheduling and delivery of all preventative and reactive maintenance programmes across accommodation, public areas, and mechanical and electrical plant systems, • Develop and deliver annual OPEX, CAPEX, repair and refurbishment plans, on time and within budget, • Proactively control maintenance consumable costs against departmental budgets and revenue performance, • Drive product quality standards and property upkeep through regular strategy meetings, performance reviews and continuous improvement, • Oversee the implementation and ongoing use of the Engineering Management System (LOGIT / CAFM Explorer) to support efficiency and compliance, • Achieve monthly Net Promoter and Guest Review Index targets, maintaining exceptional standards of presentation and attention to detail, • Lead health, safety, compliance and building security activity, ensuring all statutory requirements, audits and inspections are met, • Produce clear cost-benefit analyses and business cases to support capital investment decisions, • Coach, train and develop the engineering team to maximise productivity and service quality, • Collaborate with hotel leadership and external stakeholders to deliver strategic objectives, support community initiatives, and promote apprenticeship and talent development About You As Cluster Maintenance Manager, you will show initiative, be able to prioritise your workload, and have an organised and methodical approach to your work. You will have an excellent understanding of Health and Safety in the workplace, plus a good understanding of legal compliance and record keeping. This role is based across our London Cluster, and you will support other Lead Engineers within the wider cluster. We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role as you begin your journey with us. To excel within this role, you will have: • Clear and influencing communicator with the ability to interact across all levels, • Ability to adapt and drive a continuous growth and transformational mindset, • Strong organisation skills with the ability to multitask, • Thorough knowledge of all types of mechanical equipment such as chillers, boilers, water softeners, refrigeration and HVAC equipment, • A cost-efficient and profit-driven approach, • The ability to identify and manage the best resources to achieve targets, • The ability to translate strategies into practical plans, • Confidence deploying time-in-motion exercises to ensure optimum cost engineering, • A track record of building and developing a guest-centric team culture, • A strong understanding of related H&S building and engineering requirements, • A coaching, supporting and challenging approach to deliver operational targets, • The ability to create an open environment Benefits You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits, which includes: • 35 days holiday, • Access to an external Employee Assistance Programme, • In-house company interactive employee communication app, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working, • Training and development from day one, • £200 referral bonus when your friends or family join the team And once you smash your probation, you'll also receive: • Contributions to a pension scheme, • Involvement in our employee recognition schemes, • 50% discount in our restaurants, • Annual anniversary complimentary guest experience – overnight stay and dinner for two, • Cycle to Work Scheme, • Discounted room rates, • Spa discount, • Life Assurance Cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion – the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. This role is not eligible for sponsorship under the Skilled Worker visa route. However, candidates who were granted Skilled Worker status prior to 22 July 2025 who have had continuous permission may still qualify for sponsorship. About Apex Temple Court Hotel Apex Temple Court Hotel is just seconds from Fleet Street. This hotel is perfect for visiting Theatreland, Covent Garden or London's business districts in the square mile. Tucked away in an intimate, contemporary space just beyond the reception of Apex Temple Court Hotel, Chambers Restaurant is perfect for any occasion. Chambers' menu is focused yet diverse: Canape options set the table for traditional mains with a modern twist, as the culinary team covers the spectrum of European cuisine. Chambers' unique settings include an artful main dining room with innovative lighting schemes and a charming outdoor dining space in the hotel's courtyard, surrounded by historic Temple Court buildings.

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  • Bartender
    Bartender
    hace 18 días
    £12.71–£15 por hora
    Jornada parcial
    London

    ALL ROADS – BRIXTON Modern comfort. Built on community. NEWLY OPENED 15-25 HOURS PW All Roads has always been about people. Food, music, energy and creating spaces where people come together. We started with supper clubs and built this slowly. No big backing, no shortcuts. Just people showing up, again and again. Sold out nights, word of mouth, residencies, collaborations. Proper support that’s never watered down. Now we’re opening our first neighbourhood restaurant in Brixton. The food matters. The drinks matter. The service matters. It’s quality and intention every time. No frills. Just real food, proper drinks and a room that feels like home. Director led, on the ground and in service. We’re looking for a Head Bartender to help shape the bar and set the tone. GETTING STRAIGHT TO IT This role is for a bartender ready to show some flair and help redefine bar culture. We want personality and presentation. Talk your sh*t and sell that drink. Make the guest feel good and feel good making it. Take pride in what you create and respect the product. Bring energy into the room and lift it. Guide guests through drinks and food with confidence and presence. You like being seen, heard and remembered. This is not a stand and pour role. You are part of the atmosphere. WHAT’S ALL YOU -⁠ ⁠Bar batching + quality control-⁠ ⁠Supporting specials and creativity-⁠ ⁠Keeping the bar clean, stocked and ready (no sneaky leaks)-⁠ ⁠Clear labelling and organisation-⁠ ⁠Supporting training of the bar team-⁠ ⁠Stock awareness, ordering support and waste control-⁠ ⁠Keeping service flowing, fast and consistent If you’re the silent type, this probably isn’t for you. WHAT’S GOOD HERE -⁠ ⁠Fair rotas, planned ahead-⁠ ⁠Balanced schedules that make sense-⁠ ⁠Proper breaks, always-⁠ ⁠30% off food + wine-⁠ ⁠First drink on us-⁠ ⁠Tronc shared properly + surplus redistributed-⁠ ⁠Occasional team perks-⁠ ⁠Proper family meal every shift-⁠ ⁠Cost price meat + wine-⁠ ⁠Staff socials — time with your team-⁠ ⁠Your birthday off-⁠ ⁠Clear structure and expectations-⁠ ⁠Real development with the founders-⁠ ⁠Room to grow with us We’re building this properly. If you’ve got it, you’ll want in early. Not for everyone and that’s the point. If you’re right, we’ll move quick. Speak soon,M&P

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  • Head Chef
    Head Chef
    hace 1 mes
    Jornada completa
    London

    Head Chef – Authentic Italian Fresh Pasta & Pizza | Pentole & Padelle | Bloomsbury, London Pentole & Padelle is one of London's most exciting independent Italian restaurants, specialising in fresh handmade pasta, authentic Italian pizza and traditional regional Italian cuisine. Although we launched only three years ago, we have already established ourselves as one of London's leading fresh pasta restaurants, recognised by customers and food critics alike for our commitment to authenticity, quality and genuine Italian hospitality. Our beautiful restaurant is located in the heart of Bloomsbury, one of London's most elegant and historic neighbourhoods, surrounded by universities, theatres, museums and an exceptional clientele that truly appreciates authentic Italian food. We are incredibly proud to continue the history of this remarkable site, believed to have been home to the first Italian restaurant ever opened in the United Kingdom in 1934. We don't simply serve Italian food—we honour nearly a century of Italian culinary tradition. As we continue to grow, we are looking for an exceptional Head Chef who shares our passion for authentic Italian cuisine and wants to become part of an ambitious company with exciting plans for expansion. PLEASE READ CAREFULLY BEFORE APPLYING We are looking for a chef who genuinely understands Italian cuisine, Italian culture and Italian traditions. We are searching for someone who understands that authentic Italian cooking is built on respect for ingredients, simplicity, consistency and technique. WHAT MAKES PENTOLE & PADELLE DIFFERENT Everything we serve is prepared fresh in-house, every single day. Our fresh pasta is handmade daily. Our pizza dough is prepared in-house using traditional methods and carefully controlled fermentation. Our sauces, stocks, desserts and preparations are made from scratch. We do not believe in shortcuts. We source the finest ingredients directly from Italy, working with carefully selected Italian suppliers to ensure authenticity and exceptional quality. We expect our Head Chef to respect these outstanding ingredients and transform them into dishes that our guests will remember. ESSENTIAL REQUIREMENTS Please only apply if you meet ALL of the following requirements: • Minimum 5 years' experience as Head Chef or Senior Sous Chef in a high-quality authentic Italian restaurant., • Extensive experience producing fresh handmade pasta., • Extensive knowledge of traditional Italian pizza and dough fermentation., • Strong understanding of regional Italian cuisine., • Excellent knowledge of Italian ingredients and traditional cooking techniques., • Experience managing food cost, stock control and kitchen GP., • Excellent leadership and team management skills., • Strong HACCP and food safety knowledge., • Calm under pressure with exceptional organisational skills., • A genuine passion for training, mentoring and developing young chefs. Italian chefs are strongly encouraged to apply. Applications are also welcomed from chefs of any nationality who have a genuine and proven understanding of authentic Italian cuisine, language and culture. YOUR RESPONSIBILITIES • Lead and inspire the entire kitchen team., • Produce exceptional fresh handmade pasta every day., • Oversee pizza production and dough management., • Maintain the highest standards of food quality and consistency., • Manage ordering, stock control and food costs., • Ensure impeccable kitchen organisation and cleanliness., • Develop and train the kitchen team., • Work closely with the Directors to continue growing one of London's most respected Italian restaurants. WHAT WE OFFER We believe that talented chefs deserve excellent working conditions and a healthy work-life balance. Unlike many restaurants, we operate with exceptionally sensible opening hours. Opening Hours Monday-Friday 10:00am start Last kitchen order: 9:30pm Saturday 11:00am start Last kitchen order: 9:30pm Sunday 11:00am start Last kitchen order: 9:00pm No late-night finishes. No 1:00am closes. No unnecessary exhaustion. BENEFITS ✔ Full-time permanent position ✔ 48-hour contract ✔ Competitive salary based on experience ✔ 5 working days per week ✔ 2 days off every week ✔ 28 days paid holiday ✔ Company pension ✔ Staff meals provided on duty ✔ 20% discount for family and friends ✔ Genuine opportunities for career progression as our company continues to expand ✔ Work in a supportive environment with Directors who are passionate about authentic Italian food and who value their team THE PERSON WE ARE LOOKING FOR We are looking for someone who is proud of their profession. Someone who leads with respect, professionalism and humility. Someone who understands that consistency is just as important as creativity. Someone who enjoys teaching others and creating a positive kitchen culture. Someone who treats the business as if it were their own. UN MESSAGGIO AGLI CHEF La cucina italiana non è una moda. È cultura. È tradizione. È passione. È rispetto. Cerchiamo uno chef che abbia davvero l'Italia nel cuore. Uno chef che sappia fare una sfoglia perfetta, una pizza autentica e che conosca il valore dei migliori ingredienti italiani. Se per te la qualità viene sempre prima della quantità, se ami lavorare con prodotti eccellenti e vuoi entrare a far parte di un progetto serio, ambizioso e in continua crescita, saremo felici di conoscerti. Pentole & Padelle is not simply looking for a Head Chef. We are looking for a custodian of authentic Italian cuisine and someone who wants to help shape the future of one of London's fastest-growing independent Italian restaurant groups. If that sounds like you, we'd love to receive your application.

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  • Supervisor
    Supervisor
    hace 21 días
    £14–£16 por hora
    Jornada parcial
    London

    ALL ROADS – BRIXTON Modern comfort. Built on community. 15-25 HOURS PW All Roads has always been about people. Food, music, energy and creating spaces where people come together. We started with supper clubs and built this slowly. No big backing, no shortcuts. Just people showing up, again and again. Sold out nights, word of mouth, residencies, collaborations. Proper support that’s never watered down. Now we’ve opened our first neighbourhood restaurant in Brixton. The food matters. The drinks matter. The service matters. It’s quality and intention every time. No frills. Just real food, proper drinks and a room that feels like home. Director led, on the ground and in service. We’re looking for a Supervisor to help shape the restaurant and set the tone. GETTING STRAIGHT TO IT We want personality and presentation. Talk your sh*t and sell the brand. Make the guest feel good and feel good whilst doing it. Take pride in what you create and respect the product. Bring energy into the room and lift it. Guide guests through drinks and food with confidence and presence. You like being seen, heard and remembered.If you’re the silent type, this probably isn’t for you. WHAT’S GOOD HERE -⁠ ⁠Fair rotas, planned ahead-⁠ ⁠Balanced schedules that make sense-⁠ ⁠Proper breaks, always-⁠ ⁠30% off food + wine-⁠ ⁠First drink on us-⁠ ⁠Tronc shared properly + surplus redistributed-⁠ ⁠Occasional team perks-⁠ ⁠Proper family meal every shift-⁠ ⁠Cost price meat + wine-⁠ ⁠Staff socials — time with your team-⁠ ⁠Your birthday off-⁠ ⁠Clear structure and expectations-⁠ ⁠Real development with the founders-⁠ ⁠Room to grow with us We’re building this properly. If you’ve got it, you’ll want in early. Not for everyone and that’s the point. If you’re right, we’ll move quick. Speak soon,M&P

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