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Welcome to FCMS!Post: Dental Call HandlerPay: £13.00 per hour Weekend & Bank Holiday Enhancements.Hours: 2 Part-time positions up to 16 hours each.Accountable to: Dental Operations ManagerReports to: Dental Operational SpecialistBase: Newfield House, Vicarage Lane, Blackpool, Lancashire, FY4 4EW Please note that our roles are not being considered for sponsorship at this timeFCMS is commissioned by the Lancashire and South Cumbria Integrated Care Board (ICB) to provide an NHS dental telephone triage and signposting service. Handling approximately 120,000 calls each year, our dedicated team supports patients across Lancashire and South Cumbria by assessing urgent dental needs, booking appointments, providing advice and arranging onward referrals where appropriate. The service operates 365 days a year, covering both in-hours and out-of-hours dental care. Operating hours Monday to Friday 8am to 9pm, Weekends & Bank holidays 10am to 5pm.About the Service: The dental helpline aims to direct patients following a telephone triage to the most appropriate service whether that be advice or an appointment, or an onward referral. Patients may need urgent and emergency dental care for symptoms such as: Pain, Swellings, Bleeding and Injuries/Traumas.Main duties of the jobWe are seeking compassionate, resilient and professional individuals to join our Dental Call Handling Team. As the first point of contact for patients seeking urgent dental support, you will play a vital role in delivering safe, effective and patient-centred care. Using approved dental triage algorithms, you will assess patient needs, book appointments, provide information and direct patients to the most appropriate service, escalating concerns to the Dental Nurse Supervisor if additional support is required.Part Time positions: These are not standard office-hour positions. Successful candidates must be able to commit to the shift patterns outlined below, which includes evening and weekend shift. Due to the nature of the service, flexibility to cover additional shifts, annual leave and short-notice absences is highly desirable.Please do not apply if you are looking for full time hoursAbout you: A caring and compassionate personality is extremely important, confident in speaking to patients, and able to work in a busy and sometimes challenging environment, remain calm under pressure. Fully supported by our experience Dental Nurse Supervisors. Able to have fun and develop good relationships with the team.About usThe ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.Come and be a part of our amazing team!We offer NHS PensionCycle to Work SchemeCareer Development OpportunitiesAttendance BonusStaff Benefit SchemeFree Tea & CoffeeEye Care ContributionsJob descriptionThe duties listed below are representative of the role and are not intended to be exhaustive:Undertake telephone triage and assessments within a busy call-handling environment, providing patients with dental appointments, advice, self-care guidance and information to help them access the most appropriate level of care.Accurately collect, record and update patient information using clinical system Adastra, ensuring all records are completed promptly and maintained in accordance with confidentiality and data protection requirements.Use effective listening, questioning and communication skills to gather relevant information and support patients who may be distressed, anxious, frustrated or experiencing challenging circumstances.Assess patients' needs using approved dental algorithms, and guidance from the Dental Nurse Supervisor to determine the most appropriate outcome.Book appointments, make onward referrals and provide signposting to relevant services where appropriate.Communicate professionally and compassionately with patients, colleagues and external healthcare providers at all times.Support patients whose circumstances may make it difficult for them to engage with or follow recommended advice and treatment pathways.Contribute to service quality and continuous improvement activities, including audits, feedback processes and identifying opportunities to enhance patient experience and service delivery.Promote equality, diversity and inclusion, ensuring all patients are treated fairly, respectfully and in accordance with organisational policies and procedures.Support a positive and open safety culture by raising concerns, incidents or risks promptly and appropriately.Maintain compliance with all mandatory training, service updates and organisational policies.Work collaboratively with internal teams and external partners to ensure effective patient care and service delivery.Undertake any other reasonable duties, as requested by management.Our key expectations are:Self-awareness Living authenticallyAdaptability- Being ready to adjust depending on the situationOpenness What you see is what you getPositivity with a real sense of being able to strive for the impossibleGenerosity of spirit- Everyday should be an opportunity to act with kindnessAbility to have fun Taking the role seriously, whilst being yourselfOur Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:Fun: People rarely succeed unless they are having fun. Happiness is healthy!Awesome: We arent here to be average, were here to be awesome!Humble: Were here to make a difference to the lives of others, NOT to see how important we can becomeBrave: We challenge the norm. We have the courage to get the difficult jobs doneOompf: We have natural oompf! Its infectious!Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivityDisability Confident EmployerAs users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancyDBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check.Person SpecificationQualificationsDesirableCustomer serviceHealth care relatedExperienceEssentialCustomer serviceAble to multitask, type & talk simultaneously.DesirableExperience in a healthcare office or administrative role preferably in Dentistry.Telephone triage.Call centre environmentOtherEssentialHonest, Kind & CompassionateConfidence with talking to patients.Ensuring our culture is always upheld.Teamworking and able to work autonomously.Negotiation and influencing skills.DesirableComputer/IT SkillsAttention to detail able to notice when something doesnt feel right, being able to ask probing questions in a delicate manger to obtain important information to safeguard patients.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.TPBN1_UKTJ

Welcome to FCMS!Post: Corporate Administrative AssistantPay: £25,079.34per annumHours: 37 Hours per weekAccountable to: Deputy Chief Operating OfficerReports to:Executive Assistant, Supporting CEOBase: Newfield House, Blackpool, FY4 4EW, but with an expectation that visibilitymay beacross all services and geographies.Please note that our roles are not being considered for sponsorshipat this timeInitial contact will be made the weekcommencing31 st August 2026Interviews will be held the weekcommencing14 th September 2026Overview of Role:An exciting opportunity fora corporate administrative assistantto work alongside and support ourcooperate teamhas arisen. We are looking for a high visibility partner to support in day-to-day tasks including scheduling meetings, coordinating of documents and actions to support projects to reach long term goals. The role will work closely withthe Deputy Chief Operating Officer and Executive Assistant for our CEOto provide administrative and project support including minute taking,documenting,and following up actions and correspondence with both internal and external stakeholders.The role will work alongside senior leaders in the organisation thereforeemotional intelligence, excellent communication skills,discretion,and compassion are essential skills.About usThe ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.Come and be a part of our amazing team!We offer NHS PensionCycle to Work SchemeCareer Development OpportunitiesAttendance BonusStaff Benefit SchemeFree Tea & CoffeeEye Care ContributionsDayto DayDuties to include, but not exhausted :To managecalendarsandmeetingbookings and requestsTocarry outa range of administrativetasks includingtaking minutes, documentingactionsandsharing across the groupin a timely mannerTo be open to learning and using digital tools to ensure efficient workingTo work co-operatively with colleagues in the management team providing support and cover asrequired.To organise internalandexternal meetings, including booking venuesand arranging accommodationTo prepare agendas for meetings, ensure papers areaccurateand prepared and disseminated ontime.To undertake projects from time to time on behalf of managers examples include organisation of events or internal supportprojects.To respect the unique contribution of every individual and work positively in a diverse environmentThe post holder should be prepared from time to time to attend meetings invarious partsof the country, some of which may be during evenings or rarely, weekends.The post holder will be working in a developingenvironment,and he/she will therefore be expected to undertake otherappropriate dutiesasrequiredfor the effective operation ofFCMS.Our key expectations are:Self-awareness Living authenticallyAdaptability- Being ready to adjust depending on the situationOpenness What you see is what you getPositivity with a real sense of being able to strive for the impossibleGenerosity of spirit- Everyday should be an opportunity to act with kindnessAbility to have fun Taking the role seriously, whilst being yourselfOur Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:Fun:People rarely succeed unless they are having fun. Happiness is healthy!Awesome:We arent here to be average, were here to be awesome!Humble:Were here to make a difference to the lives of others, NOT to see how important we can becomeBrave:We challenge the norm. We have the courage to get the difficult jobs doneOompf:We have natural oompf! Its infectious!Go-getting:We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivityDisability Confident EmployerAs users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancyDBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be required that we will submit a Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Before you start, this will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references, and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).Person SpecificationQualificationsDesirableGCSE A* - C including English Language and Maths (or equivalent)Additionalrelevant qualifications or life experienceExperienceEssentialExperience of using Microsoft Office packages (particularly Word, Excel, Teams,PowerPoint,and Outlook)DesirableExperience of taking and writing minutes, summarisingdiscussionsanddraftingreportsProviding administrativeassistancein an office environmentExperience of using SharePointExperience of clinical systemsClinical governance understanding and awarenessKnowledge & SkillsEssentialAn organised and thorough approach to workStrong organisational and time management skillsAbility toidentifyaconflictingworkloadand work with line manager to work through conflicting prioritiesAbility totrack progress on a wide range of tasksAttention to detailExcellent typing skills with the ability to draft own correspondenceExcellent written and verbal communication skillsAbility to develop strong working relationships across the organisationAbility tomaintainconfidentially and professionalismDesirableRelevant business administration qualificationExperience of supporting management teamsDigital understanding or commitment to developing digital understanding that will enhance the roleKnowledge of the NHSAbility to workwithown initiativeandminimalsupervisionHigh levelsof grammatical accuracySpecific Demands of the JobEssentialRemainingcalm under pressureFlexibility and a willingness to undertake varied responsibilities working alone or as part of a teamDesirableHigh emotional intelligenceAbility to understand complexityStrong problem-solving skillsOther RequirementsEssentialA positive attitude is essentialAuthenticSensitive and flexible approachConfidentiality and discretion in all areas of workApproachable with warm personality and good sense of humour!TPBN1_UKTJ

Meridian Health & Social Careare a domiciliary care company in Blackpool who provide a range of care and support services for our service users. We strive to offer support and guidance to the people we care for, providing them with the confidence and resources to live a healthy, safe, happy life in their own homes. \n Our team celebrates, equality, diversity and is committed to creating a supportive a... \n \n \n ZIPC1_UKTJ

Welcome to FCMS!Post:Highly Specialised Cardiac Physiologist (Echocardiographer)Pay:£26.88 - £32.91 per hour, depending on experienceHours:BankAccountable to:The clinical Head and non-clinical Head of serviceReports to:Clinical ManagerBase:Leicestershire and South Warwickshire predominantly, but may be asked to cover other areas occasionally Please note that our roles are not being considered for sponsorship at this timeMain duties of the jobThe post holder will be a fully independent practitioner performing and reporting a full range of adult Echocardiograms in a community setting to BSE standards. They will demonstrate clinical leadership and work as part of a multidisciplinary team.About usThe ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.Come and be a part of our amazing team!We offer NHS PensionCycle to Work SchemeCareer Development OpportunitiesAttendance BonusStaff Benefit SchemeFree Tea & CoffeeEye Care ContributionsJob descriptionClinical and TechnicalTo independently perform and report adult transthoracic Echocardiograms to current BSE standards.Organise and prioritise own daily workload based on clinical urgency.Provide a clinical report in a timely manner and inform the referring clinician of any findings that would necessitate a change in clinical management.To analyse and interpret complex information using best practice and make autonomous decisions based on the information provided.Maintain own CPD and BSE / EACVI accreditation.Keep up to date with current developments and advances in Echocardiography and general Cardiology.Respond promptly to emergencies.To deliver appropriate patient care at all times.To establish and maintain good working relationships with all members of the organisation.To actively take part in the training and development of staff / trainees.To maintain patient confidentiality in line with corporate policy at all times.Actively participate in MDT meetings providing specialist knowledge to other echocardiographers and medical staff.To ensure that all equipment is in working order and report faults without delay.To evaluate and assess new equipment prior to purchase in collaboration with the Echo lead.Be aware of and comply with all health and safety protocols as set out by the organization.To be aware of the health and safety implications for Echocardiographers in relation to ergonomics whilst scanning and take all necessary steps to minimise injury to oneself.Ensure stock levels are adequate to meet service needs.The postholder may be required to travel to remote clinical locations (Full UK Driving license is preferable with access to their own vehicle)ManagerialSupport the Echocardiography lead to ensure delivery of a high-quality and efficient Echocardiography service by proposing and implementing changes to develop and improve service provision.To ensure all accidents, incidents and complaints are recorded / escalated appropriately.ProfessionalTo work within the standards set by the British Society EchocardiographyTo attend and participate in departmental and Echo service delivery meetingsEnsure professional regulatory and accreditation requirements are maintained.Maintain personal performance and quality standards as agreed in the staff appraisal review.Actively maintain own professional development, identifying educational and clinical training needs in conjunction with the head of department.Maintain status on either the Academy for Healthcare Science (AHCS) register or Health and Care Professions Council register (HCPC)EducationalEnsure personal mandatory training is up to date.Actively participate in educational echo meetingsAttend and actively participate in MDT meetingsProvide clinical leadership and assist with the educational development of all members within the echo department to ensure delivery of a high-quality echocardiography service.To attend Regional and National professional meetings and to feed back any relevant information to staff.Attend annual personal appraisal reviewMaintain involvement with professional bodiesContinue to develop skills and knowledge in Echocardiography, maintaining the accreditation acquired through accredited courses in line with current clinical practice and techniques.Participate in resuscitation training to maintain the BLS resuscitation council qualification.Communication and AdministrationExcellent communication skillsHave excellent interpersonal skills to manage patient/relative contacts where there may be hostility (e.g. anxious, confused or aggressive patient), or poor understanding (e.g. language, impaired vision or hearing).Maintain dignity and respect to all stakeholdersRespect cultural differences.Regularly keep colleagues informed of any occurrences that may impact on service delivery.Communicate complicated information effectively within the multi-disciplinary team.Excellent IT skillsMaintain up to date computerised data collectionTo ensure the accuracy and legibility of all collected data.Completion of test reports in a timely manner following each patient contact.All report filing is distributed at the end of each session.Plan workload by making best use of resources available to ensure that waiting times are minimised.Physical Demands of the PostThe post holder should be:Physically capable of maintaining correct posture for long periods of time whilst scanning, moving and positioning of patients and equipment often in a restricted environment.Able to deal with distressing and emotionally challenging incidents on a regular basis.Concentrating for long periods of time.Extended periods of working in a darkened environment.Frequent exposure to unpleasant conditions and prolonged periods of concentration.Close contact with infectious patients, contact with bodily fluids, vomit and poor hygiene.Contact with verbally and physically aggressive patients.VDU equipment is used daily for data acquisition, data entry and report writing.Safely move and handle patients and/or equipment as required for the role.ConfidentialityAll employees of FCMS NW Ltd must comply with the requirements of the Data Protection Act 2018 and are required to maintain complete confidentiality in relation to patients and other staff members at all times.Our key expectations are:Self-awareness Living authenticallyAdaptability- Being ready to adjust depending on the situationOpenness What you see is what you getPositivity with a real sense of being able to strive for the impossibleGenerosity of spirit- Everyday should be an opportunity to act with kindnessAbility to have fun Taking the role seriously, whilst being yourselfOur Why:To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:Fun:People rarely succeed unless they are having fun. Happiness is healthy!Awesome:We arent here to be average, were here to be awesome!Humble:Were here to make a difference to the lives of others, NOT to see how important we can becomeBrave:We challenge the norm. We have the courage to get the difficult jobs doneOompf:We have natural oompf! Its infectious!Go-getting:We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivityOur key expectations are:Self-awareness Living authenticallyAdaptability- Being ready to adjust depending on the situationOpenness What you see is what you getPositivity with a real sense of being able to strive for the impossibleGenerosity of spirit- Everyday should be an opportunity to act with kindnessAbility to have fun Taking the role seriously, whilst being yourselfDisability Confident EmployerAs users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancyDBS -This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check.Person SpecificationOtherEssentialHold a valid Full UK Driving license with access to their own vehicle.Have adequate means of transport in order to get to clinical locations. This may include last minute changes to site location.Be able to speak English as necessary to undertake the role.ExperienceEssentialWill be fully competent in carrying out full study BSE echocardiograms including strain assessments.To possess advanced sensory skills, dexterity and co-ordination when using advanced diagnostic equipment.Ability to obtain all cardiac ultrasound views as both described in the BSE minimum dataset on both technically easy and challenging patients, utilising optimal patient positioning and technical skills.Able to manage the need for changes to service and personal workload in order to accommodate urgent / emergency patient care.Able to demonstrate a flexible approach to work duties.DesirableExperience in a community-based Echocardiography service.Experience in training.Experience in audit.Have knowledge of CIMAR PACS and System OneQualificationsEssentialBSc in Healthcare Science /Cardiac Physiology or BTEC HNC or equivalent.BSE/EACVI TTE Adult Accredited.AHCS or HCPC Registered.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.UK RegistrationApplicants must have current UK professional registration.TPBN1_UKTJ

Welcome to FCMS!We are looking for a Care Navigator to join our Care Coordination Team.Pay: £13.00 per hour weekend and overnight enhancements applyHours: 16 Hours Flexi - This is a 24/7 service, so flexibility within these hours will be required, to deliver the service needs.Accountable to: CATS Operational ManagerBase: Desk based role at Newfield House, Blackpool, but may be required to visit and potentially work from any of the sites we deliver from remote work also availableCLOSING DATE: 23 AUGUST 2026 Please note that our roles are not being considered for sponsorship at this timeMain duties of the job Overview of Role:To provide administration support to the Care Co-ordination Service.To provide a fast, accurate and effective patient telephony service.To provide administrative support to clinical staffAccurate data input of special patient information such as end-of-life care and long-term health conditions.To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs.To undertake all relevant training consistent with the requirements of the post.Accessing personal and confidential dataAlways ensuring full patient confidentiality, adhering to Information Governance PoliciesTo undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures.To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods.About us The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.Come and be a part of our amazing team!We offer NHS PensionCycle to Work SchemeCareer Development OpportunitiesAttendance BonusStaff Benefit SchemeFree Tea & CoffeeEye Care ContributionsJob description Overview of Role:To provide administration support to the Care Co-ordination Service.To provide a fast, accurate and effective patient telephony service.To provide administrative support to clinical staffTo undertake an intensive internally based training programmeTo be able to use the relevant software in a safe, effective, and efficient manner and to undertake any other recognised training for development.To take, record and process information received, accurately and concisely, using nationally recognised software. Relevant information will need to be identified and logged as data on to a computer.To use the telephone and remain empathetic, whilst gaining important information.Accurate data input of special patient information such as end-of-life care and long-term health conditions.To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs.To undertake all relevant training consistent with the requirements of the post.Accessing personal and confidential dataAlways ensuring full patient confidentiality, adhering to Information Governance PoliciesTo undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures.To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods.To provide clear and concise information to all patients and external agenciesTo support, when necessary, the wider team, in fulfilling the duties of the System Deflections teamThe post holder is expected to always carry out their duties in a highly courteous, sympathetic, and helpful manner.To attend any meetings as and when requiredTo assist the management team when requiredTo be flexible and work a variety of daytime, evening, weekend, overnight and bank holidays hours on rotation and, when required, to cover for holiday and sickness.To always adhere to FCMS Policies and ProceduresPhysical EffortStaff often remain seated, at one desk, for most of the working day.Mental EffortWork pattern can be interrupted by the telephone or staff enquiries.Workload regularly re-assessed and prioritised to meet required deadlines.The working day can be varied, and, within minutes, this can include dealing with people who have complex physical health needs, people who have called 999 because they believe they require an ambulance, a general enquiry regarding services, or a patient who cannot utilise mainstream primary healthcare due to historic behaviours. Other days may be quite monotonous and involve processing Care Co-ordination Notes, to ensure vulnerable patients are able to receive the best healthcare to meet their needs.Emotional EffortRequirement for tact and diplomacy when dealing with queries from patients, relatives, staff and Medical representatives.Supporting vulnerable patients and callersManaging situations that can often be emotional, given the patients health status.Managing stressful situations i.e., workload and time pressuresDealing with conflict, over a variety of issuesAbility to remain calm when other people are panicking or distressed.Information Systems:Work with the IT support team, to ensure effective management of Information and Communications Technology within the service.Information Governance:Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis.Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.SafeguardingStaff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyone's responsibility.Training and Support:Identify own training needs and others and participate in relevant in-service education.Ensure all mandatory training is undertaken and maintained.The post holder will be expected to attend any necessary courses that provide relevant training.GENERAL:To have responsibility for Health and Safety and Welfare of others in the working environment, to follow safe working practices and to always comply, with local Safety Policies and ProceduresTo observe national and local policies and procedures in respect of:FireData Protection ActInfection ControlOther duties are required:This Job Description will be periodically reviewed in the light of developing work requirements. This is an evolving role and, therefore, these duties are not exhaustive. The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision.Our key expectations are:Self-awareness Living authenticallyAdaptability- Being ready to adjust depending on the situationOpenness What you see is what you getPositivity with a real sense of being able to strive for the impossibleGenerosity of spirit- Everyday should be an opportunity to act with kindnessAbility to have fun Taking the role seriously, whilst being yourselfOur Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:Fun: People rarely succeed unless they are having fun. Happiness is healthy!Awesome: We arent here to be average, were here to be awesome!Humble: Were here to make a difference to the lives of others, NOT to see how important we can becomeBrave: We challenge the norm. We have the courage to get the difficult jobs doneOompf: We have natural oompf! Its infectious!Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivityDisability Confident EmployerAs users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancyDBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check .Person SpecificationExperienceDesirable Evidence of further study Educated to GCSE/O Level standard including English Language and MathematicsEquivalent training in administration.QualificationsEssential Experience of working with IT systemsAdministrative experienceTelephony experienceExperience of working in an office environmentDesirableExperience of working within a healthcare setting, and knowledge around patients and individuals that are vulnerable in society.Experience of Adastra and/or other clinical systemsExperience of working with CliniciansOtherEssential Diplomatic/tactful and understand importance of confidentiality. Able to demonstrate compassion and empathy.Mature outlookPositive mental attitudeSmart appearanceProfessional conductAbility to work within a team and, at times, in isolation.Openness to learn new skills and apply these within the role.Non-judgemental.CommunicationEssential Information Governance understanding and awareness.Effective communication skills, both verbal and writtenSound working knowledge of Microsoft packages including, Word, Excel, and email.Good literacy and numeracy skills.Excellent organisational skills.Ability to manage and prioritise own workload.Ability to work under pressure and remain calm and focused.DesirableAdministration qualificationsDisclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.TPBN1_UKTJ

Kids Planet is an independent, family run group of nurseries providing the highest standard of nursery care across the UK. What if your next job meant more than just work, what if it meant shaping futures, every day? Kids Planet is a proud family-run business, we do things with heart and we're passionate about giving every child the best possible start. No two settings are the same, but all of them are built around our shared values: care, curiosity, and a genuine love for early years. Join Kids Planet Clarence as a Room Leader! This is a fixed term contract to cover maternity leave. We're now looking for a Room Leader to join our team, someone who's ready to get stuck in, spark imaginations, and help children thrive. Why Kids Planet Clarence? Low staff turnover with a highly qualified and trained staff team. Recent refurbishment of the nursery. Nursery has a beach school. Good transport links and parking. Great Place to Work Certified 2025/26 Ranked #1 UK Best Workplaces for Women, for the second year running Crowned NMT's Large Nursery Group of the Year, for the second year running 80% Childcare Discount - T&Cs apply What we offer our Room Leaders: Free breakfast, lunch, and healthy snacks to fuel your day! Accredited training through our awesome KP Academy and bespoke training platform. Enhanced leave for maternity, paternity, fertility, and adoption because family matters. Wellbeing goodies, staff rewards, and fun events all year round. Long service awards to celebrate your commitment. Take the day off on your birthday, it's all about you! Competitive salary, pension plan and enhanced holiday allowance. Friendly central support team always on hand to help. How you'll make a difference as a Room Leader: By leading and managing a room within the nursery, ensuring high-quality care and education in line with the EYFS. Through supporting and guiding the team, fostering a positive, collaborative environment and promoting professional development. Through building strong relationships with children and families, ensuring each child's individual needs are met and their learning is supported. What a Room Leader needs: Must be at least Level 3 qualified in a UK recognised early years qualification. Excellent understanding of EYFS. Extensive knowledge of safeguarding children. Leadership experience desirable. Sound like the place for you? Apply today to join Kids Planet Clarence. We are unable to offer any kind of visa sponsorship for this role. We embrace everyone. Our goal is to create a truly inclusive culture and diverse workforce. We break down barriers so you can be your authentic self and flourish! Kids Planet is dedicated to safeguarding and promoting the well-being of children and young people. An enhanced DBS check will be required for this role. We expect all staff and volunteers to uphold this commitment, and safeguarding training is a fundamental part of every role. All colleagues are required to complete regular training to ensure they understand and fulfil their responsibilities. A Disclosure and Barring Service Certificate is mandatory for all positions, and this role will be subject to enhanced checks as part of our safeguarding duties. Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships

Kids Planet is an independent, family run group of nurseries providing the highest standard of nursery care across the UK. What if your next job meant more than just work, what if it meant shaping futures, every day? Kids Planet is a proud family-run business, we do things with heart and we're passionate about giving every child the best possible start. No two settings are the same, but all of them are built around our shared values: care, curiosity, and a genuine love for early years. Join Kids Planet Butterfly Lodge as an Early Years Educator! We're now looking for a Qualified Early Years Educator to join our team, someone who's ready to get stuck in, spark imaginations, and help children thrive. Why Kids Planet Butterfly Lodge? Good transport links Daily trips to the beach, library, and parks Great Place to Work Certified 2025/26 Ranked #1 UK Best Workplaces for Women 2025 Crowned NMT's Large Nursery Group of the Year, for the second year running 80% Childcare Discount - T&Cs apply What we offer our Early Years Educators: Free breakfast, lunch, and healthy snacks to fuel your day! Accredited training through our awesome KP Academy and bespoke training platform. Enhanced leave for maternity, paternity, fertility, and adoption because family matters. Wellbeing goodies, staff rewards, and fun events all year round. Long service awards to celebrate your commitment. Take the day off on your birthday, it's all about you! Competitive salary, pension plan and enhanced holiday allowance. Friendly central support team always on hand to help. How you'll make a difference as an Early Years Educator: By offering exceptional care and education in accordance with the EYFS, supporting and meeting the unique needs of each child in your care. Through working supportively and collaboratively with your team to create a caring, playful environment for every child. By building warm, trusting relationships with families through kind, open communication. What an Early Years Educator needs: Must be at least Level 2 qualified in a UK recognised early years qualification. A strong understanding of EYFS. Extensive knowledge of safeguarding children. Sound like the place for you? Apply today to join Kids Planet Butterfly Lodge! We are unable to offer any kind of visa sponsorship for this role. We embrace everyone. Our goal is to create a truly inclusive culture and diverse workforce. We break down barriers so you can be your authentic self and flourish! Kids Planet is dedicated to safeguarding and promoting the well-being of children and young people. An enhanced DBS check will be required for this role. We expect all staff and volunteers to uphold this commitment, and safeguarding training is a fundamental part of every role. All colleagues are required to complete regular training to ensure they understand and fulfil their responsibilities. A Disclosure and Barring Service Certificate is mandatory for all positions, and this role will be subject to enhanced checks as part of our safeguarding duties. Kids Planet is committed to equal opportunities for all. We celebrate diversity and are committed to creating an inclusive environment for all our staff and children. Applications are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships