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Operations Manager – Below Wing \n Reports to: Head of Operations \n Location: London Heathrow Airport \n Organisation: Heathrow Airline Operators Committee (AOC) Limited \n Salary: £68,000–£72,000 \n Working pattern: Primarily Heathrow-based, Monday–Friday, with out-of-hours operational support required. Some flexibility for hybrid working. \n \n About the role \n \n Heathrow Airline Operators Committee (AOC) Limited is seeking an experienced Operations Manager – Below Wing to act as the airline community’s lead operational representative for airfield, ramp, baggage and related below-wing operations at Heathrow. \n This is a senior operational and stakeholder-facing role, representing the collective interests of AOC member airlines and associate members, including ground handlers, across airfield operations, ramp services, baggage, cargo, ground handling, punctuality, operational performance, resilience and operational change. \n The successful candidate will work closely with AOC member airlines, ground handlers, Heathrow Airport Limited, NATS, government agencies, regulators, service providers and the wider airport community. You will provide a credible, evidence-based airline and handler voice, ensuring decisions affecting below-wing operations consider operational, financial and passenger impacts. \n You will build strong relationships, influence without direct authority and constructively challenge proposals, performance and expenditure where necessary, ensuring investment and operational activity deliver tangible benefits and value for money for AOC members. \n \n Key responsibilities \n \n Below-wing operational leadership \n\n • Act as the principal AOC point of contact for member airlines and associate members on below-wing matters.\n, • Lead AOC engagement across airfield, ramp, baggage, cargo and ground handling activities.\n, • Maintain a strong understanding of operational performance, risks and airline and handler concerns across Heathrow.\n, • Work with Heathrow and the airline community to improve punctuality performance through below-wing improvements.\n, • Establish and support forums engaging airlines and ground handlers on below-wing issues, providing coordinated feedback to Heathrow.\n, • Represent airline and handler interests in operational decisions, improvement plans and change programmes.\n, • Identify operational risks early and develop practical mitigations.\n\n \n Airline, handler and stakeholder representation \n \n\n • Build trusted relationships with airlines, ground handlers, Heathrow, NATS, Cargo, Stand Planning, Security, UK Border Force and other key stakeholders.\n, • Represent the AOC at relevant airfield, ramp, baggage, cargo, security, resilience, punctuality and operational performance forums.\n, • Gather and represent airline and handler views, recognising individual priorities while supporting agreed community positions.\n, • Provide clear and timely updates to AOC members and senior stakeholders.\n, • Influence and challenge senior stakeholders without direct authority, balancing collaboration with robust challenge.\n, • Maintain effective two-way communication with AOC members to ensure the AOC represents the wider community.\n\n \n Performance, service delivery and continuous improvement \n \n\n • Monitor below-wing performance using KPIs, SLAs, punctuality measures and other agreed success metrics.\n, • Use data, operational observation and airline/handler feedback to identify performance gaps, risks and improvement opportunities.\n, • Work with Heathrow, NATS, ground handlers and service providers to develop measurable improvement plans.\n, • Hold service providers to account against agreed standards, SLAs and service obligations.\n, • Challenge performance where reporting does not reflect operational reality.\n, • Develop short, medium and long-term improvement plans with Heathrow and stakeholders.\n, • Propose practical solutions to operational problems and use stakeholder relationships to expedite delivery.\n, • Report progress on below-wing and airfield initiatives to the AOC Executive, supporting the Head of Operations.\n\n \n Airfield, ramp, baggage and cargo \n \n\n • Act as the AOC operational lead on airfield, ramp, baggage and cargo matters.\n, • Maintain engagement with Heathrow airfield management, baggage system providers, ground handlers and other service providers.\n, • Monitor and challenge baggage and airfield performance where required.\n, • Work with airlines, handlers and Heathrow to improve baggage performance, airfield efficiency and operational resilience.\n, • Engage with key suppliers whose services materially affect Heathrow operations.\n, • Communicate changes affecting airfield, ramp, baggage and cargo operations and explain their operational impact.\n, • Provide operational context and support to AOC members during new systems, processes and regulatory requirements.\n\n \n Operational resilience and disruption \n \n\n • Represent AOC airlines and handlers in seasonal readiness, resilience, contingency and disruption planning.\n, • Ensure below-wing impacts are considered in weather disruption, IT failures, airfield incidents, baggage system failures, infrastructure works, industrial action and other disruption.\n, • Work with Heathrow, NATS, ground handlers and stakeholders to develop practical contingency arrangements.\n, • Support airlines and handlers during incidents and disruption, ensuring effective communication and a swift return to normal operations.\n, • Support incident reviews, lessons learned and improvement activity.\n\n \n Operational change, projects and investment \n \n\n • Provide operational input into projects and change programmes affecting below-wing operations.\n, • Work with the AOC Airport Development Manager to assess the operational impact of capital projects and infrastructure changes.\n, • Ensure operational impact is properly considered in capital investment decisions.\n, • Maintain visibility of Heathrow expenditure and investment in below-wing, airfield, ramp, cargo and baggage facilities and services.\n\n \n Regulatory framework \n \n\n • Maintain awareness of regulatory and operational changes affecting below-wing activities.\n, • Support AOC members during implementation of relevant regulatory frameworks and industry standards, including IATA Ground Operations Manual (IGOM) requirements.\n, • Work with Heathrow on communication and engagement regarding Airfield Operational Safety Instructions and other operational requirements.\n\n \n Communication and reporting \n \n\n • Provide clear written and verbal updates, briefings and reports for AOC members, the AOC Executive and senior stakeholders.\n, • Translate complex operational issues into concise, evidence-based and actionable information.\n, • Maintain clear records of key decisions, risks, actions and escalations.\n, • Support AOC communications with relevant operational content and information.\n\n \n About you \n \n You will be an experienced aviation or airport operations professional with strong knowledge of below-wing airport processes and the confidence to operate effectively in a complex, high-profile environment. \n \n Essential experience \n \n\n • Significant experience in airport, airline or aviation operations.\n, • Strong understanding of airfield, ramp, baggage, cargo and ground handling operations.\n, • Experience working with multiple stakeholders in a complex operational environment.\n, • Experience in operational performance, service improvement or operational change.\n, • Proven ability to challenge and influence senior internal and external stakeholders.\n, • Strong analytical, communication, problem-solving and operational judgement skills.\n, • Experience working under pressure in a live operational environment.\n, • Experience producing clear written briefings, reports or stakeholder updates.\n, • Ability to work with varying and conflicting stakeholder views to achieve understanding and consensus.\n\n \n Desirable experience \n \n\n • Direct Heathrow operational experience, particularly in airfield, baggage, cargo or ramp operations.\n, • Experience representing airline or handler community interests.\n, • Experience working with ground handlers, baggage system providers, airfield management or ATC/NATS.\n, • Knowledge of Heathrow governance forums and operational structures.\n, • Experience working with an airport authority or management company to improve processes, deliver projects and review performance.\n, • Understanding of CAA expectations, airport regulatory frameworks and operational performance measures.\n, • Experience of operational readiness, project implementation or infrastructure transformation.\n, • Experience assessing capital expenditure, operational investment or value-for-money decisions.\n\n \n What success looks like \n \n You will strengthen the airline and handler community’s voice on below-wing matters and improve engagement between airlines, handlers, Heathrow and other operational stakeholders. \n \n Success will include: \n\n • Earlier identification and resolution of below-wing operational risks.\n, • Improved airfield, ramp, baggage and cargo performance.\n, • Improved punctuality performance through effective below-wing interventions.\n, • Stronger engagement between airlines, handlers and Heathrow.\n, • More effective representation in operational forums and change programmes.\n, • Better performance reporting, escalation and improvement plans.\n, • Improved operational resilience and disruption preparedness.\n, • Greater visibility and appropriate challenge of Heathrow expenditure and investment.\n, • Stronger focus on tangible operational benefits and value for money.\n, • Practical, collaborative solutions to long-standing operational challenges.\n, • Trusted relationships across airlines, handlers, Heathrow, NATS and the wider airport community.\n\n \n Benefits \n\n • Salary: £68,000–£72,000\n, • Pension\n, • Life assurance\n, • Private medical benefits\n, • Car parking included\n, • Further benefit details to be confirmed.\n\n \n Application details \n \n Closing date: 4 September 2026 \n Interviews: Phase one will take place on 14, 17 and 18 September 2026, with phase two on 23 and 24 September 2026. Dates and times will be agreed with candidates within these timeframes. \n Applicants should submit a CV. \n Candidates must have the right to work in the UK and be able to demonstrate a five-year employment/reference history, including any gaps, to meet airport ID pass requirements.

Operations Manager – Above Wing \n \n Reports to: Head of Operations \n Location: London Heathrow Airport \n Organisation: Heathrow Airline Operators Committee (AOC) Limited \n Salary: £68,000–£72,000 \n Working pattern: Primarily Heathrow-based, Monday–Friday, with out-of-hours operational support required. Some flexibility for hybrid working. \n \n About the role \n \n Heathrow Airline Operators Committee (AOC) Limited is seeking an experienced Operations Manager – Above Wing to act as the airline community’s lead operational representative for passenger-facing and terminal operations at Heathrow. \n This is a senior operational and stakeholder-facing role, representing the collective interests of AOC member airlines across matters affecting passenger operations, service performance, resilience, customer experience and operational change. \n The successful candidate will work closely with AOC member airlines, Heathrow Airport Limited, government agencies, regulators, service providers and the wider airport community. You will provide a credible, evidence-based airline voice, ensuring that decisions affecting above-wing operations properly consider airline and passenger impacts. \n You will be expected to build strong relationships, influence without direct authority and constructively challenge proposals or performance where necessary. The role is focused on achieving practical solutions through collaboration, while escalating material concerns where appropriate. \n \n Key responsibilities \n \n Above-wing operational leadership \n \n\n • Act as the principal AOC point of contact for member airlines on above-wing operational matters.\n, • Lead AOC engagement across passenger-facing and terminal activities, including check-in, departures, security, immigration, connections, passenger flow, PRM/passenger assistance, disruption handling, automation/IT and common-use systems.\n, • Maintain a strong understanding of operational performance, risks and airline concerns across Heathrow terminals.\n, • Represent airline interests in operational decisions, improvement plans and change programmes.\n, • Identify operational risks early and work with stakeholders to develop practical mitigations.\n\n \n Airline community representation and stakeholder management \n \n\n • Build trusted relationships with airlines, station managers, Heathrow operational teams, ground handlers, UK Border Force, security teams, PRM providers and other key stakeholders.\n, • Represent the AOC at relevant terminal, passenger operations, security, immigration, PRM, resilience, disruption and seasonal readiness forums.\n, • Gather and represent airline views effectively, recognising differences between individual airlines while supporting agreed community positions.\n, • Provide clear and timely updates to AOC members and senior stakeholders.\n, • Support airlines and ground handlers during incidents and disruption, helping ensure effective communication and a swift return to normal operations.\n, • Influence and challenge senior stakeholders without direct authority, balancing collaboration with robust challenge.\n\n \n Performance, service delivery and continuous improvement \n \n\n • Monitor above-wing performance using KPIs, SLAs, MTIs, ECAC measures, QSM results and other operational indicators.\n, • Use data, operational observation and airline feedback to identify performance gaps, risks and improvement opportunities.\n, • Challenge performance where reporting does not reflect the operational reality experienced by airlines and passengers.\n, • Work with Heathrow and service providers to develop measurable and deliverable improvement plans.\n, • Hold stakeholders and service providers to account against agreed standards and service obligations.\n, • Ensure lessons from incidents, trials and major operational events are captured and translated into practical improvements.\n\n \n PRM and passenger assistance \n \n\n • Act as the AOC operational lead on PRM and passenger assistance matters.\n, • Represent airline interests with Heathrow, PRM providers, the CAA and other stakeholders.\n, • Monitor service delivery against relevant ECAC, CAA and contractual expectations.\n, • Challenge poor performance, weak root-cause analysis or inadequate improvement plans.\n, • Improve visibility of PRM performance, operational readiness, data and passenger impacts.\n, • Support improvements to the end-to-end passenger assistance journey across arrivals, departures and connections.\n\n \n Security, immigration and passenger flow \n \n\n • Lead AOC engagement on above-wing security and border matters.\n, • Work with Heathrow Security, UK Border Force and airlines to understand and address operational impacts.\n, • Monitor passenger processing performance across security, transfer security, immigration and border control.\n, • Ensure proposed changes properly consider airline impacts, passenger experience, capacity and operational risk.\n, • Support the airline community in responding to changes in government, security and border requirements.\n\n \n Operational resilience and disruption \n \n\n • Represent AOC airlines in seasonal readiness, resilience, contingency and disruption planning.\n, • Ensure above-wing impacts are properly considered in weather disruption, IT failures, security incidents, evacuations, Border Force disruption, industrial action, terminal congestion and infrastructure works.\n, • Challenge Heathrow and other stakeholders to provide clear, actionable risk information and contingency arrangements.\n, • Support incident reviews, lessons learned and improvement activity.\n, • Ensure airlines receive timely and practical communications during operational disruption.\n\n \n Operational change and projects \n \n\n • Provide operational input into projects and change programmes affecting above-wing operations.\n, • Assess passenger and airline impacts of proposed capital and transformation programmes.\n, • Ensure airline views are considered in project design, trials, implementation and post-implementation review.\n, • Support operational readiness for security transformation, passenger automation, common-use systems, digital passenger journeys, PRM systems, terminal redevelopment and immigration infrastructure.\n, • Challenge proposals where operational impacts are unclear, benefits are not demonstrated or value for money is questionable.\n\n \n Communication and reporting \n \n\n • Provide clear written and verbal updates, briefings and reports for AOC members and senior stakeholders.\n, • Translate complex operational issues into concise, evidence-based and actionable information.\n, • Maintain clear records of key decisions, risks, actions and escalations.\n, • Ensure communications focus on what airlines need to know, the required action and the expected operational impact.\n\n \n About you \n \n You will be an experienced aviation or airport operations professional with strong knowledge of passenger-facing airport processes and the confidence to operate effectively in a complex, high-profile environment. \n \n Essential experience \n \n\n • Significant experience in airport, airline or aviation operations.\n, • Strong understanding of passenger-facing airport and terminal processes.\n, • Experience working with multiple stakeholders in a complex operational environment.\n, • Experience in performance management, service improvement or operational change.\n, • Proven ability to challenge and influence senior internal and external stakeholders.\n, • Strong analytical, communication, problem-solving and operational judgement skills.\n, • Experience working under pressure in a live operational environment.\n, • Experience producing clear written briefings, reports or stakeholder updates.\n\n \n Desirable experience \n \n\n • Direct Heathrow operational experience.\n, • Experience representing airline community interests or working across multiple airlines.\n, • Experience in above-wing operations, terminal operations, PRM/passenger assistance, security, immigration or airport IT/automation.\n, • Knowledge of Heathrow governance forums and operational structures.\n, • Understanding of CAA expectations, airport regulatory frameworks and passenger service measures.\n, • Experience of operational readiness, system implementation, automation or passenger process transformation.\n, • Familiarity with common-use systems, PRM systems or airport community communication platforms.\n\n \n What success looks like \n \n You will strengthen the airline community’s voice on above-wing matters and improve the quality of engagement between airlines, Heathrow and service providers. \n \n Success will include: \n \n\n • Earlier identification and resolution of operational risks.\n, • Improved above-wing performance, resilience and passenger experience.\n, • Stronger PRM and passenger assistance oversight.\n, • More effective airline representation in operational forums and change programmes.\n, • Better quality performance reporting, escalation and improvement plans.\n, • Stronger communication with airlines during disruption and operational change.\n, • Practical, collaborative solutions to operational challenges.\n, • Trusted relationships across airlines, Heathrow and the wider airport community.\n\n \n Benefits: \n \n\n • Salary: £68,000–£72,000\n, • Pension\n, • Life assurance\n, • Private medical benefits\n, • Car parking included\n\n Further benefit details to be confirmed. \n \n Application details: \n \n Closing date: 4 September 2026 \n Interviews: Phase one will take place on 14, 17 and 18 September 2026, with phase two on 23 and 24 September 2026. Dates and times will be agreed with candidates within these timeframes. \n Applicants should submit a CV. \n Candidates must have the right to work in the UK and be able to demonstrate a five-year employment/reference history, including any gaps, to meet airport ID pass requirements.

EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service.We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.We are now recruiting a Water Hygiene Technician to join our Passive Fire & Water Hygiene team, to work nationally throughout the UK.Reporting daily to your Field Manager, the successful candidate will visit clients sites and be the face of the company, seeking to enhance relationships with existing clients. You will be carrying out key duties to ensure their systems are kept compliant. You will be working alongside likeminded and supportive colleagues to provide a great customer service.The position will involve, but will not be limited to, the following:Water sampling.Temperature monitoring.Descaling of shower head and hoses.TMV servicing.Tank cleans and inspections.Endoscopic inspection of calorifiers.Mains injection pipework chlorination works.Closed system analysis.Cooling tower analysis.Water hygiene / treatment account managing experience.Required skills:Demonstrate behaviours in line with our company values.Taking pride in the work and service you deliver.Good level of computer skills.Positive attitude and work ethic.Previous experience is essential.Full, clean UK driving license.Working hours are 08:30 to 17:00 with a 30 minute lunch break. Salary will be discussed at interview stage. Successful candidates will be asked to undergo BS7858 Employment Screening and Enhanced DBS check.TPBN1_UKTJ

We're recruiting a Head of IT Operations to own the reliability, security and day-to-day operation of the company's IT environment across all sites. The business has an excellent track record of growth and continues to scale across its multi-site operation. This is a genuinely strategic role (not a

Oversee the cyber security strategy and control framework, managing risk and reporting to senior leadership.

Abbeygate Search is supporting an established and growing professional services business with the appointment of a Head of Data, Insight & Automation. This is a newly created position with genuine scope to shape how data is managed and used across the organisation. Working closely with the senior leadership team, you will develop the data strategy, strengthen the underlying platform and introduce reporting, automation and analytical solutions that improve commercial decision-making and operational performance. This is not purely a strategic leadership role. The successful person will be comfortable setting the direction while remaining sufficiently hands-on to understand the technology, solve problems and help establish the capability from the ground up. The role Your responsibilities will include: • Creating and delivering a practical data and analytics strategy that supports the organisation’s wider growth plans., • Improving the quality, structure and accessibility of data held across different business systems., • Developing a modern, secure and scalable data environment, including data pipelines, integrations, storage and modelling., • Producing meaningful dashboards and management information that give senior leaders a clearer view of performance, trends and commercial opportunities., • Working with stakeholders across operational and client-facing teams to understand their requirements and turn them into workable data solutions., • Identifying opportunities to automate manual or inefficient processes using low-code technology and workflow tools., • Helping to improve the organisation’s use of CRM, including data governance, system integration, workflow design and reporting., • Supporting the responsible adoption of AI and emerging technology where it can deliver a measurable business benefit., • Establishing appropriate standards around data ownership, accuracy, security and consistency., • Building and developing a data and analytics team as the function grows., • Over time, helping the business explore how its data expertise could be developed into services for external clients. About you We are looking for an experienced data leader who combines strong commercial judgement with credible technical knowledge. You are likely to have: • Previous experience leading a data, analytics, business intelligence or data engineering function., • A track record of developing data capability within an organisation, rather than simply maintaining an established function., • Strong experience of business intelligence and visualisation, ideally including Power BI., • Good working knowledge of SQL and modern data architecture., • Experience within a cloud-based data environment, ideally Microsoft Azure., • An understanding of data engineering, including ingestion, transformation, modelling, pipelines and storage., • Exposure to workflow automation or low-code tools such as Power Automate, Power Apps or comparable technologies., • Experience improving CRM platforms, integrations and the quality of customer or client data., • The ability to translate technical information into clear commercial recommendations., • Confidence working with board-level and senior operational stakeholders., • A collaborative, pragmatic approach, with the willingness to remain involved in delivery., • Experience recruiting, managing or developing a data and analytics team. Experience within professional services, consultancy, financial services or another stakeholder-led environment would be useful, but it is not essential. We are equally interested in candidates who can demonstrate that they have successfully introduced structure, improved data maturity and influenced senior decision-makers in another sector. Why consider this opportunity? This is an opportunity to take ownership of a newly established function with strong support from senior leadership. You will have the freedom to assess the current environment, define the priorities and build a data capability that has a visible impact across the organisation. The position offers: • A highly competitive salary., • Hybrid working, • Direct exposure to senior decision-makers., • The opportunity to build and shape a function., • A broad remit covering data strategy, analytics, platforms, automation, CRM and AI., • Long-term scope to develop a client-facing data and advisory offering., • A comprehensive benefits package. Applicants must already have the right to work in the UK. If you would be interested in discussing the opportunity confidentially, please apply with an up-to-date CV

Business Development Manager Location: Office in the Heathrow area, so ideally within a reasonable commute Salary: £45k-£48k basic, plus commission, 22 days holiday plus Bank Holidays, NEST pension scheme (which can be upgraded). A company car will be supplied or an allowance will be paid, a phone and laptop are supplied. The Opportunity I am working in partnership with a long established (over twenty-five years) provider of manned guarding and associated services. They are high performing holders of Approved Contractor Status and hold NSI gold medal accreditation. Their aim was to provide high quality, bespoke staffed security services to demanding and discerning customers throughout the United Kingdom. They provide a large variety of internal and external Security Options including: Security Officers, Mobile Services, Graffiti Removal, Electronic Security, Remote Monitoring and a newly launched Cyber Security Training division. The sales department within the company has a very open culture and is geared towards sitting down as a team and finding the best strategy to secure the business. So, for example a BDM may have strong relationships or knowledge of a particular client, sector or geographical area, this knowledge would be utilised in the best possible way to win a contract. As a company they actively create leads although the incumbent will be expected to have their own contacts. They have created a culture within the business that has resulted in extremely stable and supportive operational and sales teams. The position has an annual sales target of £1 million. Commission is paid at 1% to target, 1% bonus for hitting target and 2% above target (this is open ended). What You’ll Be Doing They are currently looking for an additional Business Development Manager to join their sales team, which currently consists of a Head of Sales, a full-time BDM and a hybrid sales/operations manager. The selling area will be London and the Home Counties. They have an enviable portfolio of well-known clients that includes educational establishments (such as halls of residence), high-end offices, hospitals, local authorities, financial institutions, logistics and manufacturing companies, although over the years they have gained experience in most sectors About You • Candidates for the role must be industry experienced, currently working in a similar role or have done so in the last twelve months, • Possess at least two years manned guarding sales experience, • Have an excellent knowledge of the entire sales cycle from initial lead finding through to tendering and closing the sale., • Possess excellent client engagement, persuasion and communication skills., • Reside with commuting distance of their offices near Heathrow. We do try to reply to each application personally, however as you can appreciate, we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore, if we do not contact you within seven days your application for this particular role has not been successful. However, we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers

BRAND INTRODUCTION At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, theyre a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of Londons most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests. While our walls speak of history, its our people, their ambition and their creativity that shapes our future. Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality. SCOPE & GENERAL PURPOSE The Assistant Night Manager supports the Night Manager in overseeing all hotel operations during the night shift, ensuring exceptional guest service, safety, and operational excellence. Acting as a key point of contact for both guests and team members, this role plays a vital part in delivering a seamless overnight experience. With a hands-on approach, the Assistant Night Manager assists in supervising the night team, resolving guest concerns, and ensuring all nightly procedures, including audits and reporting, are completed accurately. This position requires strong attention to detail, initiative, and a commitment to always upholding Montcalm Collections luxury standards. LEADERSHIP COMPETENCIES 1. Leadership & Team Support Supports the Night Manager in guiding and coordinating the night team, including reception, porters, security, and night auditors. Helps maintain team motivation, ensuring colleagues remain informed, engaged, and guest-focused throughout the shift. Provides day-to-day support and guidance to uphold luxury service standards. 2. Guest Service Excellence Acts as a key point of contact for guests during the night, delivering attentive and personalised service. Anticipates guest needs, responds promptly to requests, and supports the resolution of issues. Assists with VIP arrivals, in-house guest care, and late check-ins/check-outs. 3. Operational Support Supports the smooth running of front of house and overall hotel operations overnight. Assists in completing nightly audit and reporting procedures accurately. Coordinates with housekeeping, maintenance, and F&B teams to ensure readiness for the following day. 4. Safety & Security Awareness Supports the implementation of hotel security procedures to ensure a safe environment for guests and team members. Conducts regular checks of the property, identifying and reporting any potential risks. Assists in responding to safety concerns, maintaining awareness and vigilance throughout the shift. 5. Incident & Risk Support Assists the Night Manager in handling emergencies or unexpected incidents with professionalism and composure. Ensures adherence to health, safety, security, and data protection standards. Supports the protection of the hotels reputation through calm and effective communication. 6. Communication & Reporting Supports the preparation of clear and detailed handovers for the morning management team. Maintains accurate records of incidents, guest feedback, and operational matters. Represents the brand professionally in all guest and team interactions. 7. Problem Solving & Decision Making Handles day-to-day guest concerns and operational challenges, escalating when necessary. Uses initiative to resolve issues efficiently while maintaining service standards. Demonstrates good judgement in balancing guest satisfaction with operational needs. KEY RESPONSIBILIES The Assistant Night Manager supports the leadership of the night shift team across Front Office, Housekeeping, Security, and Food and Beverage, ensuring smooth and efficient overnight operations. They act as a key point of contact for guests, delivering warm, professional, and personalised service, while assisting with check-ins, check-outs, and all overnight guest requests with efficiency and discretion. They are responsible for handling guest queries and concerns promptly, escalating more complex matters to the Night Manager when necessary. The role includes supporting the coordination of VIP arrivals, late check-ins, and early departures, ensuring all special requirements are met to the highest standard. The Assistant Night Manager contributes to the completion of nightly audit procedures, ensuring accuracy in financial reporting and system updates, while monitoring room availability and ensuring all guest information is recorded correctly. They ensure the Front Desk remains fully operational and guest-focused throughout the shift. Maintaining safety and security is a key aspect of the role, including carrying out regular property checks, supporting the implementation of hotel security procedures, and responding appropriately to any incidents. The Assistant Night Manager also assists in preparing detailed shift reports and handovers for the morning management team. Close coordination with Housekeeping and Maintenance teams is essential to ensure the hotel is fully prepared for the day ahead. The role requires adherence to all operational procedures, health and safety standards, and data protection policies. In addition, the Assistant Night Manager provides guidance and support to night team members, fostering a positive and collaborative working environment. They are expected to step in and lead the shift in the absence of the Night Manager, demonstrating confidence, professionalism, and sound decision-making. They uphold Montcalm Collections standards of service, professionalism, and discretion in all interactions, support the training and development of team members, and respond effectively to emergencies in line with hotel procedures, including fire evacuation protocols. This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. SKILLS & QUALIFICATIONS Previous experience within Front Office operations, ideally within a luxury or upscale hotel environment. Experience in a supervisory or senior team member role, with exposure to night shifts considered an advantage. Familiarity with Opera PMS or similar hotel management systems. Good understanding of financial procedures, with the ability to support nightly audit processes accurately. Strong organisational skills and attention to detail, ensuring accuracy in guest records and reporting. Confident communication skills, with the ability to interact professionally with guests and colleagues. Ability to remain calm under pressure and resolve guest concerns effectively. Fluent English is essential; additional languages are highly desirable. WORKING CONDITIONS Full-time position with overnight shifts. Flexibility required to work weekends and bank holidays. Role involves extended periods of standing and walking. Regular interaction with guests during late-night and early-morning hours. TPBN1_UKCT

Administrator - HMP Wormwood Scrubs Location: Shepherd’s Bush Salary: £27,000 per annum Vacancy Type: Permanent, Full Time Closing Date: 11th of September 2026 We’re looking for an organised, proactive Administrator to join our Substance Misuse Team (SMS) at HMP Wormwood Scrubs on a full-time basis, working 35 hours per week. This is a key role within a service delivering psychosocial interventions and accredited treatment programmes for people in prison affected by drug and alcohol misuse. You’ll play a central part in keeping the service running smoothly from managing data, records and reporting, to coordinating communications, supporting programme administration and helping the team meet key performance targets. If you’re highly organised, confident working with data and systems, and able to build strong working relationships across teams, we’d love to hear from you. What you’ll be doing Providing day-to-day administrative support to the Substance Misuse Team Maintaining accurate data, records and monitoring information across internal systems Supporting reporting, performance monitoring and monthly statistics Coordinating programme attendance, invite letters and participant records Taking minutes in meetings and supporting wider team communications Managing incoming calls, post, stationery and general office processes Liaising with prison departments, clinical partners and Head Office Helping ensure confidentiality, information governance and compliance standards are always upheld What we’re looking for Strong administration and organisational skills Excellent attention to detail, particularly when handling data and records Confidence using Microsoft Excel, Word and Outlook Experience working with databases and case management systems Strong communication skills and a professional, approachable manner Ability to manage competing priorities and work using your own initiative A team player who can build effective relationships across services and partner agencies Additional information This role is based on site at HMP Wormwood Scrubs as part of a wider London regional administrative team supporting services across Heathrow IRC, HMP Brixton and HMP Wormwood Scrubs. There may be occasional travel to other sites where service needs require additional support. If you’re looking for a role where your administration skills can make a real difference to people’s lives, we’d love to hear from you. All prison-based roles are subject to enhanced DBS checks and HMPPS security vetting. These checks can take up to 5 months to complete. Any offer of employment will be conditional upon the successful completion of both checks. Please note if you have lived overseas within the last 5 years then checks may take longer. About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities BHSF Cashback Scheme (optional) Season Ticket Loan Scheme Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter Death in Service Payment (2x annual salary) Critical Illness Insurance (subject to qualifying criteria) Please note that we may close this vacancy early if we receive a high volume of suitable applications. To Apply If you feel you are a suitable candidate and would like to work for Forward Trust, please click apply to be redirected to our website to complete your application

We are seeking an experienced and highly-motivated Quality & Compliance Executive to join our team, with a passion for digital solutions. Predominately based at the London Heathrow office, the successful candidate will play a vital role in supporting the business’ drive towards enhanced quality and compliance controls. Office based, although possibly some hybrid working following successful probation period Some UK travel and possible European travel in the future Mon to Fri Salary £ 30-35k 25 days holiday, increasing after 5 years Duties Include: • Supporting the Head of Administration, conduct and manage quality and compliance processes throughout the business to ensure consistency and high standards are maintained., • Complete internal quality audits of systems and processes for all UK offices, both remotely and in-person., • Assist in third-party audits of our quality management systems periodically by accrediting bodies., • Management and follow-up of QMS and incident reporting., • Complete thorough root cause analysis and introduce effective preventative solutions where necessary., • Take a proactive approach to risk management, identifying areas of improvement., • Engage regularly with Regional and Department managers to ensure quality and compliance goals are met., • Create and distribute staff surveys to monitor awareness of company practices., • Conduct training presentations/programmes, both internally and customer-facing., • Analyse data and produce clear reporting to superiors., • Maintain up-to-date and accurate records, in line with requirements for ISO and other company accreditations., • Fully understand the needs and drivers of the business and how best to integrate these into daily tasks., • Adopt digital solutions to streamline processes and drive efficiency., • Work closely and build relationships with colleagues at all levels of the business, • Be an inspirational candidate and work responsibly as part of a larger team. Essential Skills: • A minimum of 2 years working in a quality/compliance capacity., • A confident user of digital platforms such as the Microsoft Office suite (Word, Excel, PowerPoint, OneNote, etc), DocuSign and online portals., • Previous experience of data analytics and reporting., • Strong data entry and document management skills., • Excellent written and verbal communication., • The ability to work collaboratively with colleagues at all levels of the business., • An articulate, creative thinker with the ability to share ideas succinctly., • Detail-oriented and comfortable working to deadlines., • Polished, personable and energetic personality., • Be able to think both proactively and reactively, taking appropriate actions in any given circumstance., • A strong multi-tasker who is able to prioritise effectively., • Self-motivated with good time management., • Quality Management Systems trained, aligned with ISO9001 or equivalent certification., • HMRC Customs and Compliance experience., • Knowledge and experience in an Aviation Security environment would be advantageous

Freightserve recruitment are looking for a Quality and Compliance Executive for a major Freight Forwarder. The company is based in the Heathrow area. Duties Include: • Supporting the Head of Administration, conduct and manage quality and compliance processes throughout the business to ensure consistency and high standards are maintained., • Complete internal quality audits of systems and processes for all UK offices, both remotely and in-person., • Assist in third-party audits of our quality management systems periodically by accrediting bodies., • Management and follow-up of QMS and incident reporting., • Complete thorough root cause analysis and introduce effective preventative solutions where necessary., • Take a proactive approach to risk management, identifying areas of improvement., • Engage regularly with Regional and Department managers to ensure quality and compliance goals are met., • Create and distribute staff surveys to monitor awareness of company practices., • Conduct training presentations/programmes, both internally and customer-facing., • Analyse data and produce clear reporting to superiors., • Maintain up-to-date and accurate records, in line with requirements for ISO and other company accreditations., • Fully understand the needs and drivers of the business and how best to integrate these into daily tasks., • Adopt digital solutions to streamline processes and drive efficiency., • Work closely and build relationships with colleagues at all levels of the business, • Be an inspirational candidate and work responsibly as part of a larger team. Essential Skills: • A minimum of 2 years working in a quality/compliance capacity., • A confident user of digital platforms such as the Microsoft Office suite (Word, Excel, PowerPoint, OneNote, etc), DocuSign and online portals., • Previous experience of data analytics and reporting., • Strong data entry and document management skills., • Excellent written and verbal communication., • The ability to work collaboratively with colleagues at all levels of the business., • An articulate, creative thinker with the ability to share ideas succinctly., • Detail-oriented and comfortable working to deadlines., • Polished, personable and energetic personality., • Be able to think both proactively and reactively, taking appropriate actions in any given circumstance., • A strong multi-tasker who is able to prioritise effectively., • Self-motivated with good time management., • Quality Management Systems trained, aligned with ISO9001 or equivalent certification., • HMRC Customs and Compliance experience., • Knowledge and experience in an Aviation Security environment would be advantageous Office based role, with the possibility for some hybrid working following successfully completed probation period). Required Experience: 2+ years in similar position Benefits include; 25 days plus BH As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Head Chef - Heathrow £38,000 per annum 40 Hours per Week Lead a Kitchen That Never Stands Still Are you a passionate Head Chef who thrives in a fast-paced environment where quality, leadership and innovation are at the heart of every service? We're looking for an experienced Head Chef to lead our culinary team at Eurest Heathrow . This is an exciting opportunity to oversee a busy workplace catering operation, delivering exceptional breakfasts, lunches and hospitality experiences while inspiring your team to create food that customers genuinely look forward to. No two days are the same. From high-volume service to premium hospitality, you'll have the opportunity to showcase your culinary expertise while driving standards, developing your team and creating memorable food experiences. What You'll Be Doing Leading and inspiring a talented kitchen team to deliver consistently exceptional food Overseeing high-volume food production while maintaining outstanding quality and presentation Delivering first-class hospitality for meetings, events and VIP guests Planning menus that are fresh, seasonal and commercially successful Managing food costs, stock control, ordering and waste to maximise efficiency Ensuring the highest standards of food safety, health & safety and compliance Building strong relationships with clients and responding confidently to their needs Coaching, developing and motivating your team to achieve their full potential Driving continuous improvements across food quality, service standards and kitchen performance Who We're Looking For You'll be a confident and inspiring leader who enjoys developing people just as much as creating exceptional food. You'll also have: Previous experience as a Head Chef within a high-volume catering environment Contract catering experience is highly desirable Excellent culinary knowledge and a genuine passion for great food Strong leadership and people management skills Experience delivering both large-scale food service and high-quality hospitality Commercial awareness with experience managing food costs and budgets Excellent communication and client relationship skills The ability to remain calm and organised in a busy operational environment Security Requirements As this role is based at Heathrow , successful candidates will be required to obtain security clearance. This includes: A 5-year continuous employment, education or address history with no unexplained gaps The ability to provide references and documentation to support the clearance process Why Join Eurest? At Eurest, we create better breaks by delivering fresh, nutritious and sustainable food experiences that keep people energised throughout the working day. Operating in more than 700 workplaces across the UK, we're transforming workplace dining through innovation, exceptional service and a commitment to sustainability, and we're proud to put people, great food and the planet at the heart of everything we do. When you join Eurest, you'll become part of a supportive team where your ideas are valued, your development is encouraged and your career can flourish. If you're ready to lead a high-performing kitchen and make a real impact at one of the UK's busiest locations, we'd love to hear from you. Apply today and take the next step in your culinary career with Eurest. TPBN1_UKCT

Head of IT Operations Hounslow, London (Heathrow) - Fully On-Site £85,000 - £95,000 (c. £90,000) + Benefits Our client is a well-established, privately owned logistics and supply chain business, providing warehousing, fulfilment and distribution services to a broad client base. The business has an excellent track record of growth and continues to scale across its multi-site operation. We're recruiting a Head of IT Operations to own the reliability, security and day-to-day operation of the company's IT environment across all sites. This is a genuinely strategic role (not a helpdesk or ticketing function) covering infrastructure, networks, cyber-security, resilience and end-user support, distinct from the company's separate software/platform engineering team. Reporting into senior leadership, you'll take ownership of: Infrastructure, network & hardware lifecycle across all sites Cyber-security strategy, risk & compliance (including ISO frameworks and penetration testing) System uptime, resilience & business continuity / disaster recovery Cloud infrastructure strategy and future technology roadmap End-user IT support and service standards Vendor management and IT operational budget Building and leading a dependable, well-organised IT operations teamWhat We're Looking For Senior experience leading IT operations, infrastructure and security in a mission-critical, multi-site environment Strong knowledge of networks, cloud infrastructure and cyber-security A proven track record running dependable, well-governed IT operations Experience in multi-site, warehouse or operational environments is an advantage Exposure to ISO frameworks / formal security certifications is an advantageYou will be based full-time on-site at the company's Hounslow, London office (close to Heathrow), Monday to Friday, with occasional travel to the business's other UK and European sites. This is a hands-on role in a fast-paced, live operational business - full-time office presence is essential. This is a genuine leadership opportunity in a high-growth business, with a clear path to Director-level as the role and impact grow over time. You'll have real influence over IT strategy and be a key partner to the senior leadership team - not simply managing a support desk. Suitable candidates may have experience as: Head of IT, IT Director, Head of IT Infrastructure, IT Infrastructure Manager, Head of IT Operations, IT Operations Manager, IT Operations Director, Head of Infrastructure & Security, Group IT Manager, Head of IT Services, IT Service Delivery Manager, Head of Technology Operations, Network & Infrastructure Manager, IT Manager. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy

Elior at work - Workdays Made Better with Great Food A great workday starts with great food , and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it's a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus , we keep teams happy, energised, and ready to take on the day . DBS and Right to Work Checks: Employment in this airside role is subject to satisfactory pre-employment screening, including verification of the candidate's right to work in the UK and completion of the relevant Disclosure and Barring Service (DBS) check, where required. Candidates must be able to provide acceptable original documentation and cooperate with airport security vetting, identity verification and any required employment, address or reference history checks. Continued employment may be conditional on maintaining the necessary clearances, passes and eligibility to work in a secure airport environment. What you'll be doing... As a Head Chef you will be proactively managing and supporting a catering team as well as creating a platform for financial growth through cost control and culinary excellence. Recruiting, training, supporting and people development to deliver an efficient, high quality service to Elior UK, customer and client Maintaining, ordering and controlling food stocks within budget Ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customer and colleagues Working Pattern: Monday to Sunday | 5 Days Out Of 7 | 40 Hours Per Week Job ID: 7384 What can you bring? Proven leadership ability with a proactive, hands-on approach Genuine interest in customer service excellence Focused on the front line Catering experience essential with chef skills 2+ years experience as Head Chef or Sous Chef ready for their next step Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT