Trabajos head of customer success en PeterboroughCrear alertas

• On-target earnings up to £40,800, • Comprising a base salary of £33,000 - £35,000, • An uncapped monthly bonus scheme with average additional earnings of £5,800 per year., • 5 days a week ( This centre is closed on Sundays), • Earn extra with our refer a friend scheme – T&C’s Apply This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment. We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme. As a Vehicle Technician/ Mechanic, you will be already skilled in servicing and repair/replacement work. You’ll have the ability to carry out more complex tasks such as clutches and timing belt replacements and diagnostics in areas such as vehicle electrics, brake steering and suspension systems. Benefits Include: • 5.6 weeks’ annual leave, • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores, • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more, • Family & Friends Discount Events, • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme, • Financial planning support via Wagestream - access up to 30% of your salary in advance, • GP Access, 364 days a year, 24 hours a day, • Join the Share save scheme with a 20% discount on shares, • Health Cash Plan – to access wellbeing services and claim back healthcare costs, • Pension Scheme & Life Assurance You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too. Skills and experience • Must have a Level 3 in Light Vehicle Maintenance and Repair or equivalent OR time served experience, • Must have a full drivers licence with no more than 9 points, • Experienced Technician/Mechanic able to carry out diagnostic work (brakes, steering/suspension, engine) and more complex repair and replacements (coolant/diesel injectors, head gasket, brakes, electrical) Why Halfords? We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

Job titleCarpenterFunctionFire (Passive)LocationField BasedReports toNational Operations Manager (Passive)Responsible for staffN/AAbout our businessJLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.When you join the JLA family, you'll also gain access to an extensive benefits package.We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!Role overviewTo install fire doors and frames at a variety of customer premises. Ensuring current fire regulations are adhered to and quality of work is of a high standard.Key tasksInstallation of new BM Trada Q Mark Fire Doors and framesTo be familiar with and understand the current Fire regulations to ensure the doors are fully compliant.To be able to identify labels, CE marks and Plugs to show that a door is certified.Fire Door Maintenance / Remedial WorksFire Stopping/Compartmentalisation.Service DeliveryDemonstrate an understanding of what service delivery excellence is for your role, ensuring you deliver the basics right every time and lead a team where service is central to good performance.To set clearly defined service level agreements for your team.Contribute to the service training across the business.Monitor and report on the KPIs on a daily basis to track progress and backlog for all customers, not exhaustive: Maintenance(PPM), Reactive, Small worksMonitor and report job status to ensure all customers SLA and Regulatory (BAFE/NSI) requirements are met and exceeded.People ManagementSet clear objectives for your team members providing regular feedback on performance.Manage performance across the team to ensure the achievement of service delivery targets in line with Service Level AgreementsManage any employee relations issues in line with the policies set out by the businessCoach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business productsAddress any training and development needs and ensure teams have a personal development plan.Maintain ongoing communication with employees regarding their wellbeingManaging RiskAwareness of your operational and regulation risks which may impact on your operations.Responsibility for reporting to your line manager any risk which may impact the business.CriteriaEssential (attributes required for candidate to be considered)Desirable (attributes can be trained or developed)Knowledge and Skills (what you know and what you can do)Familiar with the BM Trada Q Mark SchemeInstall/maintaining fire doors.Experience (what you have done)Proven track record in installing fire doors and/or fire door maintenance.Some fire stopping experience would be beneficial.Personal qualities(the way you think and act)Self-motivated, reliable, punctual and take pride in the quality of your work.Willingness to travel/work away when required.Able to act in a professional manner.Good communication Skills.QualificationsMinimum Level 2 Qualification in Joinery or relevant experience.Full UK Driving licenseCSCS Card Joinery (Blue)TPBN1_UKTJ

All LocationsHybrid, United Kingdom, Peterborough, FlexibleAll Locations is a required fieldPositionMarketing / CommunicationsAdvertising Salary:Not SpecifiedThe Role & Key Responsibilities Job Title: Head of Operational Marketing, Communications & Brand - Dairy industry, Dairy Nutrition, Dairy Production SystemsLocation: Hybrid / Flexible UK Package Includes: Competitive salary, performance related annual bonus, pension, private medical cover and a flexible benefits package.Asterra brings together leading brands, technology, data and expertise to help dairy producers, processors and industry partners make better decisions and achieve stronger commercial outcomes. By combining customer insight, market intelligence and innovative solutions, Asterra supports customers to improve performance, efficiency and sustainability across the dairy value chain.Part of AB Agri, we're working towards a world where responsible nutrition is available to all. Together, our people help customers produce food more responsibly, efficiently and sustainably.The OpportunityThis is a unique opportunity to shape the future of marketing, communications and brand across one of the most diverse and innovative businesses in the dairy sector. Reporting to the Managing Director, you'll lead a multi-disciplinary team and play a key role in driving business growth through customer insight, market intelligence and impactful marketing activity.This role requires a strong understanding of the dairy industry and the factors that influence on-farm and supply chain performance. You'll use your knowledge of dairy nutrition, dairy production systems and customer challenges to shape marketing priorities, identify opportunities for growth and ensure Asterra's products, services and insights continue to deliver value across the dairy sector.Working across a portfolio of established brands, you'll develop and deliver a marketing strategy that strengthens market position, enhances customer engagement and supports commercial performance. You'll bring together data, customer understanding and creative thinking to ensure Asterra continues to deliver meaningful value to customers while identifying opportunities for future growth.What you'll be doingLead the development and delivery of Asterra's operational marketing, communications and brand strategy, ensuring alignment with business objectives and growth ambitions.Analyse customer insight, market trends and competitor activity to identify opportunities for growth, innovation and market expansion.Develop and execute integrated marketing plans that deliver measurable business outcomes, customer engagement and return on investment.Strengthen and grow Asterra's portfolio of brands through effective positioning, storytelling, stakeholder engagement and reputation management.Champion the use of CRM, customer data and marketing analytics to improve customer experience, campaign effectiveness and commercial decision-making. Lead, develop and inspire high-performing marketing, category and data teams, helping them deliver great work and achieve their potential.What you'll bringSignificant experience leading operational marketing, communications or brand functions within a commercial environment.Strong commercial acumen with a proven ability to translate customer and market insight into business growth opportunities.Demonstrated success developing and delivering marketing strategies across multiple products, brands or business areas.Strong analytical skills with experience using data and marketing insight to influence decision-making and business performance.Experience leading and developing high-performing teams while building effective relationships with senior stakeholders.Why people enjoy working herePeople join AB Agri because their work has real impact. Alongside opportunities to learn, develop and grow, you'll be part of an inclusive and supportive culture that values different perspectives, offers flexibility where possible and rewards your contribution with a competitive package designed to support your wellbeing and future.Where growth meets purposeAt AB Agri, we're working towards a world where responsible nutrition is available to all. As part of Associated British Foods plc, you'll have the opportunity to build a career with purpose, grow your expertise and make a meaningful contribution alongside talented colleagues across the world.We're proud to be recognised as one of The Times Top 50 Employers for Gender Equality 2025. We believe diverse perspectives make us stronger and are committed to creating an environment where everyone feels valued, respected and able to thrive.As a Disability Confident and Armed Forces Covenant employer, we're committed to making our recruitment process accessible and inclusive. If you need any adjustments during the application process, please let our Talent Acquisition team know.Apply nowWe review applications on an ongoing basis and may close vacancies early if we receive a high volume of suitable applications, so we encourage you to apply as soon as possible.Agencies and media salesAB Agri politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs or associated agency fees.Questions about this role?If you have any questions about this role or need help applying please contact Matt Cannon via matt.cannon@abagri.com.Supporting your applicationWe work with a number of external partners to ensure that our application process is as comfortable as possible, regardless of your circumstances or background.Head of Operational Marketing, Communications & BrandAll LocationsHybrid, United Kingdom, Peterborough, FlexibleAll Locations is a required fieldPositionMarketing / CommunicationsAdvertising Salary:Not SpecifiedOther jobs like thisAll LocationsHybrid, United Kingdom, Peterborough, FlexibleAll Locations is a required fieldPositionMarketing / CommunicationsAdvertising Salary:Not SpecifiedClosing Date:Not SpecifiedAll LocationsEngland, Devon, DorsetAll Locations is a required fieldPositionBusiness Development / Commercial / SalesAdvertising Salary:Not SpecifiedClosing Date:Not SpecifiedAll LocationsIndiaAll Locations is a required fieldPositionBusiness Development / Commercial / SalesAdvertising Salary:Not SpecifiedAll LocationsLeicestershireAll Locations is a required fieldAdvertising Salary:300- 500 per month depending on availabilityClosing Date:Not SpecifiedAll LocationsNot SpecifiedAll Locations is a required fieldAdvertising Salary:Not SpecifiedAll LocationsPeterboroughAll Locations is a required fieldAdvertising Salary:Not SpecifiedAll LocationsGloucesterAll Locations is a required fieldAdvertising Salary:600- 800 per month depending on availabilityAll LocationsCoventryAll Locations is a required fieldAdvertising Salary:500- 600 per month depending on availabilityClosing Date:Not SpecifiedAll LocationsPeterboroughAll Locations is a required fieldAdvertising Salary:Not SpecifiedClosing Date:Not SpecifiedAll LocationsPeterboroughAll Locations is a required fieldAdvertising Salary:Not Specified

Group Operations Director - The Venues Collection | Full-Time / Permanent Competitive salary + excellent benefits including company car, healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life assurance, meals on duty, and more. About the role... The Group Operations Director is responsible for the overall operational leadership of the venues, ensuring sales, profitability and guest satisfaction are maximised through high-performing on-site teams. They will establish and maintain consistent standards across the portfolio, ensuring all venues operate in line with company policies, procedures, brand standards and legislative requirements, while supporting the wider objectives of The Venues Collection, Levy UK and Compass Group. A key part of the role is leading, coaching and developing teams to continually improve operational performance and enhance the guest experience. Working closely with the Group Head Chef, the Group Operations Director will also shape and evolve the food and beverage offering, ensuring seasonal menus reflect Levy's food philosophy while meeting the diverse needs of The Venues Collection's varied client base. We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the worlds most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Operations Director - The Role Operations and Standards: To be responsible for all group operational standards - setting the 'core' standards and documenting them to ensure everyone is aware. Also allowing the venues the opportunity to enhance the guest experience, within reason and as appropriate. To ensure all venues are operating to the required company and brand standards and to follow up on any issues identified, supporting the venues with drawing up actions plans accordingly. Introducing a measurement tool that shares results across all venues and departments. In conjunction with the Group Head Chef ensure the food offering is regularly reviewed in line with Levy's requirements, whilst geared to The Venues Collection different client requirements. Responsible for the beverage offering across the portfolio, that's in line with Levy's requirements, whilst geared to The Venues Collection different clients. In conjunction with the Group Estate Manager ensure there is a planned maintenance schedule for all venues that continually improves the guests experience, that is in line with budget expectations. Maintain high levels of guest satisfaction by overseeing the guest feedback processes and sending out monthly reports to the business, Maintain the hotel's operations and facilities, ensuring Company and Regulatory health and safety standards are upheld. Be present at 'key' events to ensure the venue delivers to expectations. People Management: Foster a positive, inclusive and collaborative work environment, focusing on employee motivation, engagement and fulfilment. Support the training and development of the Venue Regional Managers / General Managers, Ops Managers and HOD's, encouraging growth, promotion and succession planning. Provide strong strategic leadership to all direct reports. Maintain effective, regular one to ones and annual appraisal reviews. To be involved in in any recruitment and termination decisions at HOD level and above at all venues, supporting the interview process. Manage poor employee performance, conduct or absence in line with Company processes for direct reports. Hold monthly one to one meetings with the Group Head Chef and Group Estate Manager, setting clear objectives in line with the business needs. Attend each venue at least once a month, incorporating a catch up with the GM and senior team on site. Financial Performance: Support the Regional General Managers / General Managers to monitor and analyse the hotel's financial performance, including revenue and payroll costs. Support the venues to develop and execute their strategy and cost saving initiatives to achieve budget and profit targets. Participate in the monthly business review calls to review financial performance, guest satisfaction and compliance. Commercial: Work closely with the Regional General Managers / General Managers to develop and implement long and short-term strategies for the venue's growth, development and overall success. With a key focus on F&B sales. Attend the quarterly commercial reviews with the SLT, participating accordingly. From time to time, to participate in the venues forecast review / sales strategy meetings and provide guidance in terms of forecast accuracy and achieving budgets / profit targets. Identify opportunities for new services, partnerships, or market segments to enhance profitability. Stay informed about industry trends, competitors, and local market conditions to maintain a competitive edge. Ensure venues adopt all group initiatives to the required standard. Compliance & Safety: Ensure compliance with all Company and legislative regulations, including but not limited to; employment law, food safety, health and safety, liquor license and environmental health. In conjunction with the Group Estate Manager ensure venues adhere to all Compass requirements in terms of sustainability, ISAQAR and health and safety records. What we're looking for • Leadership & Team Management across multiple sites: Strong ability to lead and motivate a diverse team., • Communication: Excellent interpersonal and communication skills, both verbal and written with high levels of emotional intelligence., • Problem Solving: Quick and effective decision-making in high-pressure situations., • Financial Acumen: Strong understanding of hotel financial management and reporting., • Customer Service Focus: Passion for delivering high-quality guest experiences with a bias to F&B., • Attention to Detail: Ability to ensure that all aspects of the hotel's operations run smoothly., • Regional General Manager experience. Experience of a branded hotel environment and hotel opening are desirable, due to potential future contracts. What you'll get in return • Competitive salary with bonus, company car and full company benefits, • 27 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme, • Healthcare & wellbeing: Aviva Digicare, Bupa Medical, • Mental health support: 24/7 Employee Assistance Programme, • Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your babys first birthday, enhanced family leave, • Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships, • Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products, • Development opportunities: Professional subscriptions, ongoing training and structured career pathways, • Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the worlds largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Part of Compass Group UK&I, we are a grouping of seven easily accessible event spaces with hotel-like residential and leisure facilities, which all sit under the brand name The Venues Collection. Located across the UK, our venues all feature stylish and individual event spaces, including both contemporary and historic meeting areas. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com/0708/439500/52825490/SU #Venues Collection Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! JBRP1_UKTJ

Franchise Performance & Development Manager £38,000 - £42,000 per annum Remote working | UK Travel Required | Full Time | Permanent Do you enjoy helping businesses succeed? Are you commercially minded with the ability to spot opportunities, analyse business performance and coach business owners to achieve better results? If so, we'd love to hear from you. We're recruiting a Franchise Performance & Development Manager to join an established and successful UK franchise network. This is a fantastic opportunity to work closely with franchise partners, helping them grow profitable businesses, improve performance and achieve long-term success. This isn't just about reviewing reports or monitoring KPIs. It's about building trusted relationships, identifying opportunities and empowering business owners to unlock their full potential. The Role Working closely with franchise partners across the UK, you'll provide commercial support, coaching and practical guidance to help businesses thrive. You'll enjoy digging into business performance, analysing key data and asking the right questions. Whether it's identifying opportunities to increase customer numbers, improve retention or drive profitability, you'll work collaboratively with franchisees to deliver measurable results. This is a varied role combining business coaching, commercial analysis and relationship management, making it ideal for someone who enjoys influencing people and helping businesses succeed. Key Responsibilities • Build strong relationships with franchise partners across the UK., • Analyse business performance, P&Ls and key commercial KPIs., • Identify opportunities to improve profitability and business growth., • Deliver structured business reviews and performance improvement plans., • Coach, support and challenge franchise partners to achieve their full potential., • Monitor business performance, identifying trends, opportunities and risks., • Support franchise recruitment, onboarding and network development., • Work collaboratively with the wider Head Office team to support the continued growth of the franchise network. About You We're looking for someone who enjoys solving problems, building relationships and helping businesses perform at their very best. Previous franchise experience would be advantageous, however we're equally keen to hear from candidates with backgrounds in business coaching, multi-site operations, account management, retail, hospitality, leisure or other commercially focused environments. You'll also bring: • Strong commercial awareness with the ability to interpret business data and financial information., • Experience analysing KPIs and identifying opportunities for improvement., • Excellent relationship-building, coaching and influencing skills., • Confidence to challenge constructively while building trust., • A proactive, organised and solutions-focused approach., • Excellent communication and stakeholder management skills. What's on Offer • Salary of £38,000 - £42,000 DOE, • Remote working with essential UK travel as required., • Ongoing training and professional development., • The opportunity to join one of the UK's leading franchise organisations and make a genuine impact on the success of its business owners JBRP1_UKTJ

What is the role With multiple brands, a multichannel presence across the high street, internet and an evolving and increasing presence across market places, the forecasting and management of stock is critical for business success. Working with the Buying team the role of merchandiser is to produce a commercial product range for given product area or brand. Ensuring that sales opportunities and margin are maximised through effective controlling of stock levels, markdown and option planning. Working within the whole merchandising team but with a focus on your given brand and associated categories, you will work in partnership with the buying, merchandising and product support teams to drive the commercial success of product range that maximises sales and margin performance. What you will do Analyse and report on sales performance putting forward a substantiated case for further areas of opportunity or risks to sales and profit Consistent awareness of best and worst sellers for the brand and your individual departments, proposing repeats where appropriate Understanding the market and up to date knowledge of competitors and comparators Management of the stock & critical path through effective communication with Buyers on open to buy, stock levels and performance to sales budgets and targets Effectively manage stock levels in line with budgets and current trade performance Ensure a thorough knowledge of the departmental supply base and the associated advantages and disadvantages of different sources Accurately maintain the Weekly Sales Stock & Intake (WSSI) ensuring conformance to agreed KPI's Maintain appropriate balance of price point and product mix throughout the season Ensure best sellers are covered in forward ranges and flow lines are maintained Highlight any potential issues with the Head of Merchandising Control profit through working with the Buyer to ensure intake margins are maximised Take agreed action on markdowns, processing on the system and analyse their effectiveness Ensures correct ranking of buys in order to minimise markdown Produce a commercial range plan maximising best sellers & lessons learnt Ensure best sellers are covered Ensure appropriate product launch timing and balance the provision of season appropriate range across all different markets covered by product area or brand Build and maintain effective working relationships with key partners across the business, with particular emphasis on the Buying, Retail, Logistics and Finance teams Maintain passion and positivity to contribute to an enjoyable and successful work environment Create and maintain productive relationships with key product suppliers What you will bring Must have demonstrable successful experience in fashion retail merchandising Passionate about product with a strong brand awareness Advanced planning and analytical skills Advanced computer skills particularly with Microsoft Excel Results driven with sound commercial acumen Relevant degree or equivalent academic qualification is desirable Strategic thinker with a hands on, action oriented approach Passion for the brand with a strong understanding of the demands of our customer Highly motivated and a desire to be the best with proven ability to work well as a team Ability to work under pressure and at a fast pace with loyalty and commitment to the business. Because of the changing nature of our business your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management. TPBN1_UKTJ

Senior Commercial Finance Business Partner Location: Peterborough Reporting to: CFO Type: Full-time Progression: Head of Commercial Finance → Commercial Finance Director About Trade Mastermind Trade Mastermind is one of the UK's fastest-growing business education and funding platforms for trades and home improvement businesses. We help thousands of business owners scale their companies through industry-leading training, events, and finance solutions. We're looking for a Senior Commercial Finance Business Partner to become a key driver of growth across the organisation. Reporting directly to the CFO and working closely with the board, this is a highly influential role with a clear progression pathway to Commercial Finance Director. This is not a traditional finance position focused solely on reporting and compliance. It's a commercial role designed to improve performance, challenge thinking, drive better decisions, and create measurable impact across every department in the business. The Role As Senior Commercial Finance Business Partner, you will work directly with leaders across Sales, Events, Customer Accounts, and Marketing. Your role will be to understand how each area operates, uncover opportunities for improvement, challenge assumptions, and provide actionable recommendations that improve performance. Rather than simply reporting numbers, you'll immerse yourself in the operational side of the business, understanding the drivers behind every key metric and helping department leaders make better decisions. You'll translate data into clear commercial actions, ensuring every team has the insight required to improve revenue, margins, customer outcomes, and efficiency. You will also play a central role in developing Trade Mastermind's finance function, building scalable reporting systems, improving automation, mentoring junior team members, and supporting strategic growth initiatives including acquisitions. The successful candidate will act as the bridge between finance, operations, and strategy, helping transform data into commercially valuable decisions. Key Responsibilities You will partner closely with department heads across Telesales, Event Sales, Upsells, Customer Accounts, and Marketing, embedding yourself within each function to understand processes, challenges, and growth opportunities. By attending team meetings and engaging directly with operational leaders, you'll gain a deep understanding of what drives success and where improvements can be made. A key part of the role will involve providing weekly commercial insights and practical recommendations that improve performance. You'll challenge departments constructively, helping them enhance profitability, increase revenue, improve operational efficiency, and optimise resource allocation. You will also lead pricing reviews, commission structures, incentive schemes, and promotional modelling to maximise commercial outcomes. From an analytical perspective, you'll conduct detailed reviews of sales funnels, conversion rates, revenue streams, margins, and customer cohorts. You'll build and maintain sophisticated models around customer lifetime value, customer acquisition costs, marketing return on investment, payback periods, forecasting, and scenario planning. You will also evaluate event performance by assessing profitability and breakeven points to ensure maximum commercial effectiveness. The role requires a highly data-driven approach. You'll work directly with large datasets, writing and running SQL queries to investigate performance and identify trends. You'll be responsible for streamlining business processes, automating reporting workflows, improving connectivity between systems such as Xero, CRM platforms, and business intelligence tools, and moving the organisation towards self-service reporting and dashboarding. Identifying bottlenecks and redesigning inefficient processes will be a key part of your remit. You will own the production of weekly and monthly board packs, developing KPI frameworks and dashboards that provide clear visibility across the business. You'll lead budgeting and forecasting processes, deliver insightful variance analysis, and support annual planning cycles by providing robust financial and commercial insight. As the business continues to grow, you'll support major strategic initiatives through the preparation of business cases, investment appraisals, sensitivity analyses, and financial models. You'll play a leading role in evaluating new products, events, hires, and expansion opportunities, while also supporting merger and acquisition activity through financial analysis, due diligence, modelling, and post-acquisition integration planning. Identifying emerging risks and opportunities before they impact performance will be a core expectation. Beyond the technical and analytical responsibilities, you will help shape the future of commercial finance within Trade Mastermind. You'll mentor junior finance professionals, establish best practices, influence senior stakeholders, and ensure department leaders remain accountable for their performance and results. What Success Looks Like Success in this role means becoming a trusted adviser to business leaders who actively seek your insight before making major decisions. Your recommendations will lead directly to measurable improvements in performance across multiple departments. Clear KPI visibility will exist throughout the organisation, supported by effective dashboards and reporting systems. Manual processes will be replaced by scalable automation, improving efficiency and reducing administrative workload. Revenue growth, margin expansion, and operational improvements will be clearly linked to your contribution. Most importantly, finance will be recognised across the business as a proactive driver of growth and performance rather than simply a function that reports historical results. Ideal Background We're looking for a qualified accountant (ACA, ACCA or CIMA) with a strong track record of successful commercial business partnering. You will have demonstrated your ability to improve business performance by challenging stakeholders, influencing decision-making, and implementing practical improvements that deliver results. You should possess advanced financial modelling capabilities and be highly proficient in Excel or Google Sheets. Strong SQL skills are essential, enabling you to interrogate data independently and uncover actionable insights. Experience building automation solutions, streamlining business processes, and implementing reporting improvements is highly desirable. You will be comfortable operating at a senior level, presenting complex information to executives and board members in a straightforward and commercially focused manner. Experience mentoring or developing junior finance professionals is also important. Additional experience within SaaS, business education, events, subscriptions, or high-volume sales environments would be advantageous, as would familiarity with CRM platforms such as HubSpot, Ontraport, or Salesforce. Exposure to business intelligence tools including Power BI or Looker and involvement in M&A or corporate development activities would also be beneficial. Personality Fit We're seeking someone who thinks like an owner rather than a scorekeeper. You'll be ambitious, commercially minded, and motivated by the opportunity to progress into a Commercial Finance Director role. You should thrive in a fast-paced environment, enjoy solving complex business problems, and be comfortable getting into operational detail when required. Strong communication skills are essential, with the ability to explain financial concepts in simple, practical language that drives action. The ideal candidate is proactive, resilient, hands-on, and continually looking for ways to improve performance. You'll enjoy working closely with operational teams, challenging ideas constructively, and helping others achieve better results. If you prefer focusing on month-end journals rather than driving commercial performance and business growth, this role is unlikely to be the right fit. What You'll Get In return, you'll receive direct exposure to board-level decision-making, strategy development, and acquisition activity in one of the UK's fastest-growing businesses. You'll have genuine ownership, influence, and visibility from day one, alongside a clear pathway towards becoming Commercial Finance Director. This is an opportunity to join a fast-paced, entrepreneurial environment where your work will directly impact business performance and growth. You'll receive a competitive salary, performance-related bonus, and significant long-term career progression opportunities

Senior Customer Service Specialist Location: Peterborough HQ Salary: £35,000–£40,000 per year, depending on experience Package: Pension | Career development | Birthday off | Company events | Free parking We’re Looking for Elite Problem Solvers We’re not looking for traditional customer service advisors. We’re building an elite problem-solving team made up of people who take ownership, stay calm under pressure and find solutions. Every complaint, missed payment, difficult conversation or customer challenge is ultimately a problem that needs solving. Your job is to understand the situation, think commercially, communicate brilliantly and take responsibility for finding the best possible outcome. You won’t simply pass problems to another department. You’ll own them. Success in this role means protecting customer relationships, resolving issues quickly, recovering revenue where appropriate and creating positive outcomes for both the customer and the business. If you enjoy difficult conversations, can negotiate win-win outcomes and get genuine satisfaction from fixing problems others can’t, you’ll fit well into our culture. Our mission is simple: Every problem has a solution. Our job is to find it. Join Trade Mastermind Trade Mastermind, founded by entrepreneur Joseph Valente, is one of the UK’s leading business coaching and education companies for trades and construction business owners. We help entrepreneurs scale their businesses, improve profitability and build companies that can achieve long-term success. As we continue to grow, we’re looking for an experienced Senior Customer Service Specialist to join our Customer Operations team at our Peterborough HQ. This is an opportunity for an experienced customer service, account management or customer success professional who wants more responsibility and the opportunity to progress within a fast-growing, high-performance business. The Role As a Senior Customer Service Specialist, you’ll take ownership of customers throughout their journey with Trade Mastermind. You’ll provide a professional onboarding experience, help clients understand our programmes and services, and support them across telephone, email, WhatsApp and other communication channels. You’ll also act as a senior escalation point when situations become more complex. Whether it’s a complaint, payment issue, cancellation request or dissatisfied customer, you’ll be expected to understand the problem, make decisions and work towards a solution. A major part of the role is customer success and retention. You’ll build strong relationships with clients, monitor their engagement and proactively contact customers who may be disengaging. You’ll conduct customer reviews, attendance calls and check-ins to ensure clients are getting maximum value from their programmes. You’ll also work alongside our Head of Key Account Management, supporting high-value and priority accounts and helping implement strategies to improve customer loyalty and retention. Commercial Problem Solving Great customer service isn’t always about saying yes. Sometimes it means having a difficult conversation and finding an outcome that works for everyone. You’ll confidently handle conversations around outstanding balances, cancellations and payment arrangements while maintaining a professional customer relationship. Where appropriate, you’ll support payment plans and Premium Credit agreements, maintain accurate records and work closely with our Finance and Credit Control teams. We’re looking for someone who can combine empathy with commercial awareness understanding the customer’s position while also protecting the interests of the business. Leadership & Ownership As a senior member of the team, you’ll be expected to lead by example. You’ll support and mentor Customer Service colleagues, help onboard new team members, share best practices and contribute to improving how the department operates. You’ll work closely with Customer Operations, Finance, Sales, Events, Credit Control and Delivery, ensuring issues are resolved efficiently rather than being passed between departments. You’ll also maintain accurate CRM records, document customer interactions, monitor key service metrics and identify opportunities to improve processes and the overall customer experience. What We’re Looking For We’re looking for someone with at least three years’ experience within customer service, customer success, account management, client relations or customer retention. You should have experience managing customer relationships and resolving complex or sensitive situations. You’ll need excellent verbal and written communication skills, strong organisation and the ability to manage multiple customers and priorities at the same time. Most importantly, you need to be confident handling complaints, retention conversations, conflict and difficult customer situations. Previous experience mentoring or supporting colleagues is important, alongside a natural ownership mentality and strong problem-solving skills. Experience within coaching, education, training, events or another service-based business would be beneficial. Experience with collections, finance administration, CRM systems or working within a high-growth company would also be an advantage. What We Offer You’ll receive a competitive salary of £35,000–£40,000 per year, alongside a company pension and clear opportunities for career development and progression. We invest in our people through sponsored qualifications, leadership development and ongoing training. You’ll also receive 20 days’ annual leave plus bank holidays, your birthday off, full equipment, free on-site parking, regular company events and team socials, and access to our brand-new 20,000 sq. ft. Trade Mastermind University HQ in Peterborough. Why Join Trade Mastermind? At Trade Mastermind, customer service isn’t about simply answering tickets and following processes. It’s about taking ownership, solving problems and protecting relationships. As a Senior Customer Service Specialist, you’ll have the opportunity to make decisions, solve challenging customer situations and directly influence customer retention and success. You’ll be joining an ambitious, fast-moving team where people who perform, take responsibility and create results have the opportunity to progress. If you’re the person people turn to when there’s a difficult problem to solve, we want to hear from you. Apply today and join Trade Mastermind

Sales Director Location: Peterborough Salary: £75,000 – £120,000 basic + Uncapped Performance Bonus + Executive Benefits Hours: Monday to Friday, 8:30am – 5:30pm Job Type: Permanent | Full-Time Are you a Sales Manager/Director seeking your next challenge? Can you lead from the front and show how it can be done? Do you have the drive and ability to push a company to even greater growth? Can you develop a team to even greater success? Ready to Lead the Next Stage of Growth? This is more than a Sales Director role—This is an opportunity to shape the future of one of the UK's fastest-growing commercial finance brokerages. We are searching for an ambitious, commercially driven sales leader who thrives in high-growth environments and knows how to build winning teams. If you have successfully scaled sales operations, inspired high-performing people, and have the vision to take a business from seven figures to eight figures, this is the role you. Working directly alongside other Directors, you will take ownership of the entire sales function, driving revenue growth, developing exceptional Finance Brokers, and creating a high-performance culture where success is celebrated and ambition is rewarded. If you are looking for a role where your ideas matter, your leadership makes a real impact, and your earning potential is uncapped, this is your opportunity. The Role As Sales Director, you will lead from the front, inspire and develop a growing team of Finance Brokers, ensuring they consistently exceed targets while delivering exceptional customer service. You will combine strategic leadership with hands-on coaching, implementing scalable sales processes, improving conversion rates, analysing performance, and driving continuous improvement across the business. Key responsibilities include: - Leading, motivating and developing a high-performing team of Finance Brokers. - Creating a culture built on accountability, ambition, professionalism and success. - Coaching through regular one-to-ones, pipeline reviews, call coaching and performance management. - Driving revenue growth through effective sales strategy and performance analysis. - Monitoring KPIs, forecasting and conversion rates to maximise productivity and profitability. - Recruiting, onboarding and developing top sales talent. - Building strong relationships with lenders, introducers and key stakeholders. - Working closely with the Director to shape and deliver the company's long-term growth strategy. The Ideal candidate You will be an inspirational leader with the commercial mindset and experience to take an already successful business to the next level. You must have: - At least 5 years' experience as a Sales Director, Head of Sales, Commercial Director or similar senior sales leadership role. - A proven track record of leading high-performing sales teams of 10+ people. - Experience helping to scale a high-growth business, ideally from seven-figure to eight-figure turnover. - Demonstrable success in increasing revenue, improving sales conversion and driving business performance. - Strong commercial awareness and the ability to develop and execute successful sales strategies. - Experience implementing KPIs, forecasting, sales processes and performance frameworks. - The ability to thrive in a fast-paced, entrepreneurial environment where results matter. Leading from the front, develop people, and is passionate about achieving exceptional results. Benefits include: - Outstanding leaders deserve outstanding rewards. - Competitive basic salary of £50,000 – £100,000 - Uncapped performance bonus - Executive benefits package, including a company vehicle - Company pension - 20 days annual leave plus bank holidays - Ongoing executive leadership development - Company events and incentive trips - Free on-site parking - The opportunity to build, influence and shape the future sales function - A genuine seat at the table with direct input into the future growth of the business This role is immediately available for the right person, therefore don't delay in sending your application to Jon Goodman or telephoning (phone number removed) quoting J10620. Reflect Recruitment Group is acting as the Employment Business under the Employment Agencies Act 1973