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Director of Applications | London | Hybrid | £ Role Summary\n The client's Digital function exists to enable the client's global mission by ensuring our people have the platforms, applications and engineering capability to operate effectively at scale. Following a period of foundational delivery, including Cyber Essentials+ certification, a live SOC, Salesforce as our CRM platform, stabilisation of our Workday investment, and building our data warehouse foundations, Digital is moving into a phase focused on platform maturity, AI-enabled operations and engineering excellence. \n The Director of Applications is a new, senior role accountable for the availability, configuration and ongoing evolution of the client's core business platforms: Salesforce, Workday, and Microsoft 365 / Azure, together with the engineering practice, AI platform operations and platform-level roadmaps that underpin them. Reporting to the CTO, this role leads the Applications function, owns the platform Centre of Excellence, and translates business needs into delivered platform capability. \n You will have deep expertise in SaaS platforms, modern engineering practice (CI/CD, source control, environment and release management, test automation) and the operational realities of running mission-critical systems globally, working closely with the CTO, Head of Digital Transformation & Performance, Enterprise Architect, Director of Security & Compliance, and platform leads. Key ResponsibilitiesPlatform Leadership\n\n • Accountable for availability, configuration and management of the client's three strategic platforms: Salesforce, Workday, and Microsoft 365 / Azure\n, • Own platform-level roadmaps enabling delivery of the Digital Roadmap, with the Digital Leadership Team and Platform Leads\n, • Establish and lead the platform Centre of Excellence and internal community across platform leads and developers\n, • Line management responsibility for the Build team\nEngineering Practice\n\n, • Own engineering practice: source control/repo governance (GitHub, Salesforce via Gearset), CI/CD, environment management, release management, test strategy/automation\n, • Define and enforce technical execution standards for releases, distinct from change control approval\n, • Define and lead engineering standards, architectural patterns and Infrastructure as Code\nAI Platform Operations\n\n, • Accountable for operational availability of internal AI platforms (Claude, Agentforce, AI assistants) and AI consumption cost/budget management\n, • Own AI usage monitoring: drift, hallucination and misuse pattern detection, with the Director of Security & Compliance\n, • Provide the operational foundation for Agentic AI and Generative AI capability pillars\nCapacity & Observability\n\n, • Own scaling, rightsizing and optimisation of cloud and SaaS resources\n, • Own application monitoring, alerting and on-call response for in-scope platforms\n, • Lead cross-platform test strategy and quality standards\nCross-Functional Working\n\n, • Translate business needs (Digital Roadmap) into platform-level delivery (Platform Roadmaps)\n, • Partner on identity, access, secret management and DevSecOps practices in CI/CD\n, • Partner with the Enterprise Architect on technical decisions and integration patterns\n, • Support the CTO with investment cases, vendor negotiation and executive reporting\nPerson Specification\n\n, • Significant senior leadership experience running enterprise application functions globally\n, • Deep expertise in at least two of: Salesforce, Workday, Microsoft 365/Azure or AWS (configuration, integration, governance, licensing, support)\n, • Experience embedding CI/CD, source control governance, environment/release management, automated testing in a SaaS-heavy environment\n, • Track record building and running Centres of Excellence around major platforms\n, • Experience operationalising AI platforms and managing AI consumption cost is a strong advantage\n, • Strong understanding of how applications-layer decisions intersect with security, identity, data and architecture\n, • Experience managing technical leads and platform specialists, with a track record of developing them\n, • Comfortable operating at executive level on investment cases and roadmap trade-offs\n, • Pragmatic and delivery-oriented; able to defend decisions on engineering investment\n, • Open, progressive, bold and pragmatic - an optimistic changemaker aligned with the client's core beliefs\n\n Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. \n To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.

Job Description:Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivalled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).About the Team:Our Global Risk Insights business provides geopolitical, security, macroeconomic and regulatory insights to a wide range of customers including financial institutions, corporations, universities, government agencies, executives and business professionals. We help organizations navigate an increasingly complex world and manage risk to their business and staff. This role will be driving sales for Global Risks Insights on Oxford Analytica and Dragonfly platforms as well as bespoke advisory projects. About the Role:As a Sales Specialist, you will play a pivotal role in expanding Dow Jones' footprint across the Europe region by driving adoption of our geopolitical, security and macroeconomic analysis. This role is designed for a seasoned sales professional with a strong track record in enterprise solution selling, deep understanding of the security and geopolitical risk, and the ability to influence senior business and technical stakeholders.You’ll partner closely with Sales Generalists, Product, Engineering, and Marketing teams to craft strategic solution narratives that resonate with enterprise clients. Your consultative approach, commercial acumen, and ability to translate complex technology into meaningful business impact will be key to your success.You Will:Own and drive complex, high-value sales cycles for Global Risk Insights solutions across the European region. This includes but is not limited to our flagship subscription services Security Intelligence and Analysis Service (SIAS), the Oxford Analytica Daily Brief and our advisory services.Create a sales strategy to maximise revenue growth and market expansion within your geographical territory and specialization.Build and maintain trusted relationships with senior stakeholders (e.g., CSO, Head of Intelligence, Head of Public Affairs etc), positioning Dow Jones GRI as a long-term strategic partner.Lead advisory discussions with the internal Advisory teams and external client stakeholders to shape integrated use cases that align to customer priorities Exceed on the position’s sales target and role based KPIs - the role’s primary focus will be on generating and closing new opportunities across your geographical territoryDrive strategic pursuit planning and pipeline development in collaboration with Sales Generalists, unlocking net-new opportunities and expanding existing relationshipsContribute to or lead the writing of any proposal, statement of work or technical document relating to the productsAnalyze market trends, customer needs, and competitive dynamics to identify whitespace opportunities and differentiate Dow Jones’ offeringsParticipate in, lead or coach the negotiation of terms, conditions, or prices leading to the closure of the contractContribute to thought leadership and client education through events, briefings, and strategic workshops.Collaborate with Product and Engineering teams to influence roadmap based on customer feedback and emerging market needs.Maintain accurate sales reporting, pipeline forecasts, and opportunity tracking in our global CRM systemOther activities, tactics and behaviours as directed by managementYou Have:7+ years of quota carrying experience in enterprise sales or business development, with a focus on the geopolitical/security/macroeconomic/data or analysis spaceProven success in selling to large enterprises and managing complex deal cycles with multiple stakeholders across business and technology functions.Demonstrated ability to navigate strategic accounts, identify key decision-makers, and build influence at the executive level.Strong commercial acumen with consultative selling skills and familiarity with methodologies such as Challenger, MEDDPICC, or SPIN.A collaborative mindset with experience working across matrixed teams including marketing, product, and customer success.Excellent communication, presentation, and storytelling skills tailored to both business and technical audiences.Regional experience and cultural fluency across relevant markets.Business-level proficiency in local language is a plus; English fluency is required. Additional languages are preferable. Experience in field sales and willingness to travel across the region (approximately 30%).Our BenefitsComprehensive Insurance & Retirement plansPaid Time Off and LeavesEducation BenefitsFamily Care BenefitsCareer Growth ProgramsAccess to Dow Jones ProductsEmployee Referral ProgramEmployee Well-being Support & Fitness ProgramsEqual Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.Reasonable AccommodationWe are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.Business Area:Dow Jones - Risk SalesJob Category:SalesUnion Status:Union roleSummaryLocation: London-1 London Bridge StType: Full time

ASU London are seeking a Student Enrolment Advisor to play a key part in supporting the recruitment and enrolment of both UK-based international students and home students to ASU London. \n Student Enrolment Advisor \n Salary: Up to £38,000 depending on experience \n Hours: Full Time \n Contract: Permanent \n Location: Central London (Hybrid Working) \n Reports to: Head of Domestic Recruitment & Widening Participation \n About Us \n ASU London is an independent, UK-accredited provider of higher education focused on delivering world-class opportunities to students who are seeking a practical, future-ready education, drawing on curriculum from one of the world’s top universities, Arizona State University. \n About the Role \n This role plays a key part in supporting the recruitment and enrolment of both UK-based international students and home students to ASU London. \n Working closely with the Head of Domestic Recruitment & Widening Participation and the Student Recruitment Officer, the postholder will be responsible for meeting conversion and enrolment targets across both audiences while delivering an exceptional student experience. \n The role acts as the primary conversion contact for prospective students from enquiry stage through to enrolment. \n The role is responsible for consultative, high-touch engagement across phone, email, live chat, and 1:1 CRM-based communications, supporting prospective students through decision-making and progression to enrolment. \n All live chat, inbound enquiries, and 1:1 applicant communication are owned and managed by the Student Enrolment Adviser. This excludes marketing campaigns, marketing automation, and outbound promotional communications, which sit within Marketing. \n A key aspect of this role is delivering against two equally important recruitment streams: UK-based international (UKI) students and home students, each contributing equally to enrolment targets and institutional priorities. The role will also deliver events and activities as defined in our Access and Participation Plan (APP) to enable us to meet our associated targets. \n The postholder is expected to apply appropriate messaging, guidance, and conversion approaches tailored to the differing needs of each cohort, while maintaining equal focus on performance outcomes across both groups. Adhering to CMA and brand guidelines the postholder is expected to have an excellent standard of written English and attention to detail. \n Key Responsibilities \n\n • UKI & Domestic Student Recruitment & Engagement\n, • CRM, Data & Reporting\n, • Events, Outreach & Travel\n\n Key Relationships \n\n • Head of Domestic Recruitment & Widening Participation\n, • Student Recruitment Officer\n, • International Enrolment Advisers\n, • Admissions Team\n, • Marketing Team\n, • Academic Teams\n, • Schools, Colleges, Pathway Providers and Community Partners\n, • UK-based international and home/WP prospective students and applicants\n\n The successful candidate will have ideally 4–8 years’ experience in sales or customer service (retail, student recruitment, hospitality, travel, telecoms, IT or similar sectors), strong communication skills both in-person and across phone, email, live chat, video channels as well as strong organisational and time management skills and experience working to targets in a conversion-driven environment. The successful candidate will be a confident and engaging presenter with the ability to build effective professional relationships with students and other stakeholders as well as proficiency in Microsoft Office. \n The preferred candidate would also have a Bachelor’s degree, experience in higher education, admissions or student recruitment, using CRM systems and managing multi-channel pipelines and experience in consultative selling or advisory roles. \n The ideal candidate would have a strong customer focus with a consultative, conversion-led approach, a target-driven and commercial mindset, the ability to use data to inform activity and a collaborative and team oriented approach that works in a fast-paced and evolving environment. \n Success in this role will look like consistent achievement of conversion and enrolment targets across both audiences, effective collaboration with the Student Recruitment Officer and wider recruitment team, strong engagement across on-campus, virtual, and external events, high-quality representation of ASU London at UK events with positive contribution to widening participation and access objectives and strong delivery across both UKI and Home recruitment streams. \n Closing date for applications: Tuesday 25th August 2026. \n Interested? \n If you would like to apply and find out more about this position, please click the apply button to be directed to our website. \n This role is exempt from the Rehabilitation of Offenders Act 1974. \n In addition, you are required to submit to a Disclosure and Barring Service (DBS) check. \n No agencies please.

Our client, a global exec search firm, are looking to hire a pro-active and hardworking Project Manager to join them on a permanent basis.Role: PA & Recruitment Coordinator Firm: Leading global executive search firmSalary: £32,000 - £37,000 per annum + bonuses Where: West LondonWhen: Monday - Friday / 3 days in officeWhat you'll do:\n\n • Support the team with around 15 different projects at one time\n, • Work closely with the head of division to manage their diary, travel, and relevant paperwork\n, • Be the first point of contact for all candidate queries, ensuring they are responded to in a suitable timeframe \n, • Undertake full administrative aspects of the role \n, • Set up all candidate interviews and issue relevant information packs \n, • Organise client meetings and issue virtual links and invitations \n, • Manage CRM system and ensure all information and documents are uploaded and correct\n, • Provide excellent liaison with clients to provide a high quality service in partnership\n, • Support with business development tasks \nWhat you need:\n\n, • Previous experience within a fast-paced environment \n, • Previous experience with heavy administration and diary management \n, • Client facing experience \n, • Keen eye for detail and high attention to detail\n, • Impeccable written and oral skills \n, • Outstanding organisation and time management skills\nID: HNW185124Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.\n

Astute's Power Team is partnering with a leading heat network provider with a commitment to professional development and sustainability, to recruit a Senior Connections Development Manager for its London office.The strategically important Senior Connections Development Manager role comes with a salary of up to £80,000 basic salary (depending on experience), bonus, pension & flexible working.If you're a Senior Connections Development Manager and are looking to work for an organisation that plays a leading role in delivering the next generation of heat infrastructure, then submit your CV to apply today.Responsibilities and duties of the Senior Connections Development Manager roleReporting to the Head of Connections Development you will:Identify and develop new connection opportunities across existing buildings, regeneration projects and new developments within heat network areas.Build and manage relationships with developers, local authorities, building owners and public sector stakeholders to secure new business.Lead commercial negotiations, developing Heads of Terms and supporting Connection & Supply Agreements through to contract award.Work closely with technical, commercial, legal and delivery teams to create commercially viable customer solutions.Act as a local ambassador for the company, engaging with regional stakeholders and promoting the benefits of heat networks.Manage and develop a strong sales pipeline through the CRM system, providing market intelligence and supporting long-term network growth strategies.Professional qualifications There are no specific qualification requirements for this role, but we are looking for someone with the following experience:Proven experience building relationships and influencing senior stakeholders.Strong commercial awareness and business acumen.Experience in project-based, start-up or high-growth environments.Experience within infrastructure, energy, utilities, property or major projects (desirable).Experience developing complex commercial agreements or long-term customer contracts (desirable).Knowledge of district heating, energy systems or low-carbon infrastructure (desirable).Experience working with developers, local authorities or public sector organisations (desirable).Personal skillsThe Senior Connections Development Manager role would suit someone who has:Excellent problem-solving skills with the ability to thrive in complex, fast-changing environmentsEntrepreneurial and results-driven mindsetCollaborative, hands-on approach with a willingness to get stuck inAdaptable and able to work effectively in ambiguous and evolving environmentsSalary and benefits of the Senior Connections Development Manager role£60,000 to £80,000 DOE basicDiscretionary BonusPensionPrivate Health Care PlanElectric Car Lease SchemeContinuing Learning and Development Opportunities#LI-KC1INDRENAstute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.TPBN1_UKTJ

DevOps Engineer / Digital Platforms Engineer\n Location: City of London (Hybrid) \n Salary: £65,000 – £75,000 + Benefits \n Join one of the UK's most exciting student accommodation brands.\n \n Our client is a rapidly expanding provider of premium student accommodation, investing heavily in technology, automation and AI to transform the customer journey. \n This is a genuinely unique opportunity for an experienced technical professional to take ownership of the company's entire commercial technology platform, working across websites, CRM, integrations and business systems. \n You'll become the technical backbone of a growing business where your work will directly influence customer experience, operational efficiency and commercial performance. The Role\n \n You'll take ownership of the organisation's digital ecosystem including: \n\n • WordPress website development and maintenance\n, • CRM administration (HubSpot)\n, • API development and third-party integrations\n, • Website security, hosting and performance\n, • Marketing technology stack\n, • Business reporting and dashboards\n, • AI-powered workflow automation\n, • Release management and version control\n, • Technical liaison with external development partners\n\n Working closely with the Head of IT and senior commercial stakeholders, you'll play a pivotal role in delivering new digital initiatives whilst ensuring the existing platform remains secure, scalable and high performing. \n About You\n \n We're looking for someone with experience in several of the following: \n\n • WordPress and PHP development\n, • HTML, CSS and JavaScript\n, • Git version control\n, • API integrations and automation\n, • CRM platforms such as HubSpot\n, • Website performance and security\n, • Google Analytics (GA4)\n, • Dashboard and reporting development\n, • AI coding tools including ChatGPT, Claude or GitHub Copilot\n, • Commercially focused systems development\n, • \n\n Experience within digital marketing technology, CRM platforms or customer-facing web applications would be highly advantageous. What's on Offer\n \n\n • £65,000–£75,000 salary\n, • Hybrid working\n, • Modern technology environment\n, • Significant investment in AI and automation\n, • Real ownership and autonomy\n, • Opportunity to shape the future technology strategy of a growing organisation\n, • Excellent long-term career prospects\n\n If you're looking for a role where you can genuinely make an impact whilst working across modern web technologies, AI and business systems, we'd love to hear from you.

\n Up to £60,000 + up to 20% bonusHybrid - London (2 days per month in Romford) \n I'm hiring a Customer Experience Optimisation Manager to join a growing, tech-focused insurance business and take ownership of experimentation and optimisation across the full customer journey. \n This is a high-impact role, owning how the business tests, learns, and improves performance across marketing and digital channels. The company\n A modern, fast-growing travel insurance provider operating across multiple brands, focused on delivering strong customer experiences in a highly regulated space. \n They sit somewhere between a tech business and a traditional insurer - meaning fast-paced, data-driven, and highly commercial. The role\n You'll be responsible for building and owning the experimentation strategy across the business, working across marketing, customer experience, and product teams. \n This is not a narrow product analytics role - it's holistic experimentation ownership across all channels. What you'll be doing\n\n • Own the experimentation roadmap and CRO strategy across the full customer journey\n, • Design and run A/B tests across email, website, and direct marketing channels\n, • Identify customer pain points and define optimisation opportunities\n, • Work with UX, engineering, and marketing teams to implement tests and improvements\n, • Analyse results and turn findings into scalable business improvements\n, • Build frameworks for testing, measurement, and continuous optimisation\n, • Drive a culture of data-driven experimentation across the business\nWhat you bringMust-haves\n\n, • Strong experience working in CRO / experimentation / optimisation roles\n, • Proven experience owning an experimentation roadmap (not just contributing)\n, • Hands-on experience running A/B and multivariate testing at scale\n, • Experience identifying customer journey pain points and driving improvements\n, • Strong stakeholder skills - able to work across marketing, product, and tech\n, • Experience with experimentation tools (e.g. Optimizely, VWO, AB Tasty, etc)\nStrongly preferred\n\n, • Experience in insurance, financial services, telecoms, or regulated industries\n, • Experience across multiple channels (email, website, direct marketing)\n, • Background in conversion rate optimisation or digital performance\n, • Experience in fast-paced, commercial environments (e.g. retail, travel, eCommerce)\nNot the right fit if:\n\n, • You're a pure product analyst who only occasionally runs tests\n, • You haven't owned end-to-end experimentation strategy\n, • Your experience is heavily skewed toward reporting, not testing\nWhat they're looking for\n\n, • 5-6+ years' experience\n, • A confident, independent operator - able to own this function end-to-end\n, • Strong commercial mindset and focus on measurable outcomes\n, • Someone who can translate testing into real business impact\nThe team\n\n, • Reports into Head of Marketing / Customer Experience\n, • Works alongside marketing, CRM, UX, and product teams\n, • Dedicated CX function already in place - this role adds deep experimentation capability\nWhy this role\n\n, • Full ownership of experimentation across an entire business\n, • Opportunity to shape a CRO capability from the ground up\n, • High visibility across senior stakeholders\n, • Work in a fast-growing, modern insurance business\n, • Flexible hybrid working (only 2 days per month in office)\nPackage\n\n, • Up to £60,000 salary\n, • Up to 20% discretionary bonus\nInterview process\n\n, • Stage 1: Intro conversation\n, • Stage 2: Technical + presentation (experimentation focus)\n, • Final stage: Leadership discussion\n\n If you're someone who has owned experimentation end-to-end and wants a role with genuine autonomy and impact, this is a great opportunity. \n

Assistant Sales and Marketing Manager \n Reports to: Head of Investments \n Working Hours & Location \n This is a full-time, office-based position, working Monday to Friday during normal business hours (9-5.30). The successful candidate will be required to work five days per week from the office. This role is not suitable for remote or hybrid working and there is no option to work from home. \n Please note: Due to the collaborative, customer-facing and sales-driven nature of this role, regular attendance at the office is an essential requirement of the position. \n Job Purpose \n To support the investment sales function by generating new business opportunities, maintaining relationships with existing investors, and providing administrative and marketing support to the Head of Investments. The role focuses on lead generation converting leads into property viewing appointments, marketing campaigns, sales progression, appointment setting, investor aftercare, and ensuring the smooth administration of the sales process. \n Key Responsibilities \n\n • Provide day-to-day administrative support to the Head of Investments.\n, • Produce sales brochures for each investment property to be sold by liaising with the external design company.\n, • Generate new sales leads through property portals such as Rightmove and Zoopla.\n, • Create and manage targeted email marketing campaigns and support wider sales and marketing initiatives.\n, • Follow up on sales enquiries and convert leads into property viewing appointments.\n, • Deliver exceptional customer service and aftercare to existing investors.\n, • Coordinate appointments for investors, surveyors and other stakeholders through effective diary management.\n, • Progress property sales by liaising with solicitors, investors and other parties to ensure transactions proceed efficiently.\n, • Collate and distribute supporting documentation, including EPCs, floor plans, asbestos reports and other property information required during the sales process.\n, • Maintain accurate records of investor communications and sales activity using the company's CRM system.\n, • Handle telephone and email enquiries professionally and confidently.\n, • Assist with general sales administration and investment-related enquiries.\n, • Represent the company professionally at all times, contributing to the continued growth of the investment sales department and supporting the achievement of business objectives.\n, • Achieve agreed appointment generation and sales activity targets.\n\n Person Specification \n Essential Experience \n\n • Previous experience in sales, marketing, sales support, administration or customer service preferably in a property sales environment.\n, • Competent in Microsoft Office applications.\n, • Experience using a CRM system is desirable.\n, • Previous sales and marketing experience within the property industry is preferred.\n\n Skills & Attributes \n\n • Strong administrative and organisational skills with a high level of attention to detail.\n, • Excellent written and verbal communication skills.\n, • Professional and confident telephone manner.\n, • Ability to prioritise workload and manage multiple tasks effectively.\n, • Customer-focused with excellent relationship-building skills.\n, • Self-motivated, proactive and target-driven.\n, • Able to work independently and collaboratively within a team.\n\n Key Performance Indicators \n\n • Qualified sales leads generated.\n, • Property viewing appointments booked.\n, • Achievement of appointment generation targets.\n, • Efficient progression of property sales through to completion.\n, • Timely follow-up of enquiries.\n, • Accuracy of CRM records and sales administration.\n, • Investor satisfaction and quality of aftercare.\n\n \n

Build a data function from scratch and shape the future of a growing professional services business.\n\n • Brand new Head of Data and Analytics role with the opportunity to build a data capability from the ground up.\n, • Highly visible position partnering directly with senior leadership and influencing business strategy.\n, • Genuine progression opportunity to grow a team and establish a commercial data offering over time.\nAre you a hands-on data leader who enjoys rolling up your sleeves and making things happen? We're working with a well-established professional services organisation that's investing heavily in data, analytics and automation. They're looking for a Head of Data and Analytics to take ownership of their data landscape, create a clear strategy and deliver tangible business value from day one.What you'll be doingThis is an opportunity for a Head of Data and Analytics to join at the start of a major data journey. Initially, you'll be a standalone expert, balancing strategic thinking with hands-on delivery whilst building trusted relationships across the business. You’ll own the development of the organisation's data and analytics capability. You'll work closely with senior stakeholders to understand business challenges, identify opportunities and deliver solutions that improve decision making and efficiency.You'll develop the data strategy, oversee reporting and analytics, build dashboards, improve data quality and create robust processes around data governance. You'll also drive automation initiatives using low code technologies to streamline workflows and save time across the business.This Head of Data and Analytics position requires someone comfortable operating at every level. One day you'll be presenting insights to senior leadership, the next you'll be writing SQL queries, building Power BI dashboards or improving data pipelines. Over time, you'll have the chance to develop a team, shape future hiring plans and help establish data as a core strategic function across the organisation.What experience you'll need to apply\n\n, • Previous experience in a senior data, analytics or business intelligence leadership role\n, • Experience building a data capacity from scratch, or working at a similar level to this\n, • Strong hands-on experience with Power BI, SQL, Excel and Python\n, • Experience developing reporting, dashboards and business intelligence solutions\n, • Knowledge of data modelling, data governance and data quality best practice\n, • Experience improving or managing CRM platforms and related processes\n, • Understanding of automation tools such as Power Automate, Power Apps or similar platforms\n, • Strong stakeholder management skills with the ability to influence senior leaders\n, • Ability to communicate technical concepts to non-technical audiences\n, • Comfortable operating as a standalone data specialist whilst building for future growth\nWhat you'll get in return for your experienceDepending on experience and suitability of location, they’re offering a salary of between £80,000 and £120,000. There's also an annual Christmas bonus equivalent to one week's salary, with further discretionary bonus opportunities linked to company performance.Alongside this, you'll receive private medical insurance, income protection, life assurance, enhanced pension contributions and 25 days' holiday plus Christmas closure arrangements. While the role will initially require a strong office presence in Watford (5 days per week during probation), there is flexibility to move towards a hybrid working pattern as the function becomes established.What's next?If this Head of Data and Analytics role sounds like the right move for you, we'd love to hear from you. Please apply via the application button with an up-to-date CV and we’ll be in touch to arrange a call if it’s a good fit!

IT Enterprise Applications Manager \n London (Hybrid) \n £85,000 - £90,000 PA \n \n A well-established and highly profitable construction engineering business is looking for an experienced IT Applications Manager to join its IT leadership team. \n \n Reporting to the Head of IT, you'll lead the strategy, governance, development and continual improvement of the organisation's enterprise applications landscape, playing a key role in an ambitious digital transformation programme and supporting a significant pipeline of mergers and acquisitions. \n \n Working alongside the IT Infrastructure Manager and IT Service Manager, you'll drive application modernisation, automation, integration and standardisation across the business, ensuring solutions remain secure, scalable and aligned with business objectives. \n \n Responsibilities \n • Develop and deliver the enterprise applications roadmap aligned to business strategy \n • Lead application governance, lifecycle management, standardisation and rationalisation \n • Drive digital transformation through low-code/no-code platforms, workflow automation and AI-enabled technologies \n • Lead application due diligence, migration and integration activities for M&A projects \n • Manage and develop a small applications team alongside external managed service providers \n • Own vendor relationships, service reviews, licensing, budgets and product roadmaps \n • Oversee enterprise applications including Workday, UKG/Kronos, COINS ERP, SharePoint, Snowflake, Autodesk Construction Cloud, Adaptive Planning, Sales Achiever CRM, Pro-Sapien and Primavera P6 \n • Ensure strong application security, governance, performance, business continuity and user adoption \n • Collaborate with business leaders to improve processes, data quality and operational efficiency \n \n Requirements: \n • Proven experience managing enterprise applications within a complex organisation, ideally with experience of digital transformation and M&A integration programmes. \n • Enterprise applications strategy and governance \n • Low-code/no-code platforms and workflow automation \n • Application standardisation and modernisation \n • Business process improvement and enterprise integrations \n • Managing technical teams, suppliers and third-party vendors \n • Strong stakeholder management and programme delivery \n • Experience with Workday, UKG/Kronos, COINS ERP, Snowflake, SharePoint or similar enterprise platforms would be highly advantageous \n • Experience within engineering, manufacturing, construction or other project-based industries is desirable, along with knowledge of ITIL, Agile or project delivery methodologies \n \n Central London - Hybrid working with 4 days per week onsite initially, reducing to 2 days after probation.

Insurance Administrator \n Location: Sunbury \n Salary: £25,000 – £30,000 per annum, depending on experience \n Hours: Monday – Friday, 8:30am – 5:30pm \n Job Type: Full-time, Permanent \n Working Style: Office-based \n Join a Growing and Supportive Team \n Our client is a growing business looking for an organised, proactive and customer-focused Insurance Administrator to join their Head Office team. \n This is a varied role where you'll play an important part in managing claims from initial allocation through to completion, while working closely with customers, internal teams and a network of franchise partners. \n If you're an experienced administrator with excellent attention to detail, enjoy coordinating multiple tasks and take pride in providing great customer service, we'd love to hear from you. \n The Role \n You'll take responsibility for claims managed by Head Office and Head Office-owned territories, ensuring they are progressed efficiently and accurately from start to finish. \n You'll also provide administrative support across the wider business and work closely with the franchise network to help maintain high levels of service. \n Key Responsibilities \n\n • Manage incoming calls and emails relating to claims and ensure they are allocated correctly.\n, • Coordinate the full claims process from initial allocation through to fulfilment, reporting and closure.\n, • Liaise with internal departments including Production and Customer Service to ensure claims progress smoothly.\n, • Monitor franchise claims activity and provide ongoing administrative support.\n, • Produce reports and maintain accurate claims records.\n, • Manage filing, documentation, archiving and general administration.\n, • Respond to customer enquiries professionally and efficiently.\n, • Support other departments and associated companies with administrative tasks as required.\n, • Identify issues and help find practical solutions to keep the operation running effectively.\n\n About You \n We're looking for someone who is organised, reliable and confident managing multiple priorities in a busy environment. \n You'll ideally have: \n\n • Previous experience within claims, insurance or a related administrative environment.\n, • Excellent organisational and time-management skills.\n, • Strong attention to detail and accuracy.\n, • Confident written and verbal communication skills.\n, • Good knowledge of Microsoft Office, particularly Word, Excel and Outlook.\n, • A proactive approach and the ability to work independently.\n, • Excellent customer service skills.\n, • The ability to work effectively as part of a team.\n, • Experience using claims, CRM or other business systems would be advantageous.\n, • Knowledge of QuickBooks or basic accounting would be beneficial but is not essential.\n\n What's on Offer? \n\n • £25,000 – £30,000 depending on experience.\n, • Monday – Friday, 8:30am – 5:30pm.\n, • Permanent, office-based position.\n, • Friendly and supportive working environment.\n, • Varied role with plenty of responsibility.\n, • Opportunity to develop your experience across claims, administration and customer service.\n\n If you have previous insurance or claims administration experience and are looking for your next opportunity, we'd love to hear from you. \n Please note: \n As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. \n In line with the GDPR Regulations, we are making you aware that in order to proceed with your application, we will need to contact you via email, telephone and/or text message. By submitting your CV to this vacancy, you are agreeing to Job Box Recruitment Limited holding your details in order to enable us to contact you with suitable positions. Details of our Privacy Notice and GDPR Policy can be found on our website or emailed across to you if requested.

Role Details \n Position: Engineering Manager \n Employment: Permanent, Full-Time \n Location: Remote – UK \n Sector: Technology / Software / SaaS / Microsoft Dynamics 365 Business Central \n Essential Requirement: Candidates must have demonstrable Microsoft Dynamics 365 Business Central experience. \n \n The Opportunity \n We are working with a growing technology business that is looking to appoint an experienced Engineering Manager to lead and develop its software engineering function. \n This is a senior leadership position for someone who combines strong technical knowledge with excellent people management skills. You will be responsible for building high-performing engineering teams, improving engineering standards and ensuring the delivery of secure, scalable and high-quality software. \n Previous Microsoft Dynamics 365 Business Central (D365BC) experience is essential for this position. \n \n The role is permanent, full-time and remote within the UK. \n Key Responsibilities \n\n • Lead, coach and develop a team of software engineers.\n, • Create a high-performance engineering culture focused on quality, collaboration and continuous improvement.\n, • Work closely with Product, Architecture and senior technology leadership.\n, • Help shape technical direction and contribute to architectural decisions.\n, • Establish and maintain strong software engineering standards and best practices.\n, • Drive improvements across CI/CD, automated testing and release processes.\n, • Ensure solutions are designed with security, scalability, resilience and performance in mind.\n, • Support the delivery of modern cloud-based applications and services.\n, • Identify technical risks and ensure appropriate solutions are implemented.\n, • Improve development processes, tooling and engineering efficiency.\n, • Support recruitment, onboarding, performance management and career development within the engineering team.\n, • Balance technical excellence with commercial and product priorities.\n, • Provide technical leadership within a Microsoft Dynamics 365 Business Central environment.\n, • Support the development and delivery of Business Central solutions, extensions, integrations and associated applications.\n\n \n What We're Looking For \n You will ideally have: \n\n • Previous experience as an Engineering Manager, Software Engineering Manager, Development Manager, Head of Engineering or similar.\n, • Proven Microsoft Dynamics 365 Business Central (D365BC) experience – this is essential.\n, • Experience working within a Business Central development or engineering environment.\n, • A good understanding of the Business Central platform, architecture, integrations and development environment.\n, • Experience leading engineering/development teams responsible for Business Central solutions, extensions, integrations or associated applications.\n, • Strong experience managing and developing software engineering teams.\n, • A solid technical background in software development and engineering.\n, • Strong knowledge of software architecture and system design.\n, • Experience working with cloud-native technologies.\n, • Good understanding of modern web applications, APIs and integration technologies.\n, • Experience with CI/CD pipelines and automated testing.\n, • Strong understanding of software quality and engineering best practices.\n, • Knowledge of security, scalability, resilience and application performance.\n, • Experience working closely with Product Managers, Architects and senior stakeholders.\n, • Strong coaching, mentoring and people-development skills.\n, • Excellent communication and stakeholder-management abilities.\n\n \n Desirable Experience \n Experience within any of the following would be advantageous: \n\n • Microsoft Azure.\n, • AL development and the wider Microsoft Dynamics technology stack.\n, • Wider Microsoft Dynamics 365 experience.\n, • ERP or CRM platforms.\n, • SaaS / vertical SaaS environments.\n, • Enterprise software development.\n, • Previous experience working for a Microsoft Dynamics Partner or consultancy.\n\n \n The Person \n We're looking for someone who is comfortable remaining technically engaged while leading through others. You should be able to challenge technical decisions constructively, develop engineers at different stages of their careers and create an environment where teams can consistently deliver high-quality software. \n You will combine strong engineering leadership with a solid understanding of the Microsoft Dynamics 365 Business Central ecosystem and be comfortable working with technical teams delivering and supporting Business Central-based solutions. \n You will be joining a growing organisation where you can have a genuine influence on engineering culture, technical standards and the future direction of the technology function. \n

LondonMarketing – Demand Performance & Marketing Operations /UK Permanent employee /Hybridðª Discover our galaxyJoin the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 1,000,000 talented freelancers with 100,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:A diverse team of 600 Malters across 6 European countriesA culture that champions equality (50% of our Comex are women) and inclusive growthBacked by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPIA mission to give everyone the freedom to work differentlyReady to help shape the future of work? Your next chapter starts here! ðªAt Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.Explore your future career ð As a global Field Marketing Specialist, you are responsible for designing and executing high-impact marketing initiatives that drive brand awareness, generate high-quality lead and sales meetings, and nurture Malt clients, in the UK and globally. While your primary focus is the French market, you will play a pivotal role in the global marketing squad, sharing best practices and supporting cross-regional campaigns to support global sales strategy.You will report to the global Head of Field Marketing, inside the Demand & Performance marketing team. Key responsibilities Plan and deliver demand generation programs to acquire new Enterprise customers and market to existing customers, including integrated campaigns, events, ABM 1to1 programs and digital marketing.Partner with the relevant marketing teams (Demand Gen, Communications, Product Marketing or Brand) to create demand generation campaigns or localize global campaigns covering all our business in the UK. Establish the calendar of events (both digital and physical) and marketing campaigns, taking into account sales objectives and go-to-market strategies. Organize events (Malt’s run event and sponsorship to external events), leveraging resources as needed. Align with the Enterprise & global sales teams. Work closely with sales leadership to align the marketing activities to the business needs & organisation, hold business reviews, and participate in sales meetings. Facilitate access to all marketing resources (events / ebooks / articles etc.) Facilitate feedback loop with sales.Analyse results, metrics and reports to determine effectiveness of program activities.Participate in transversal projects and / or global activities. About you ð§‍ð3 to 5 years of B2B field or event marketing experience preferably in the tech industry. Experience supporting complex buying cycles and interacting effectively with large sales teams (meaning you are assertive and vocal enough). Superior project management skills as you will be working on several projects at once in a fast-paced environment and will need to be autonomous. High comfort level with a fast-changing environment.Full proficiency in English is required; fluency in Spanish would be significant plus.Experience and ease with the following tools is appreciated: Salesforce (or similar CRM), marketing automation (Marketo, Hubspot, etc.) etc. How to join the mission? ðFirst call with Esra, our Talent Acquisition Partner, to better understand your background, aspirations and answer any questions you may have. (30-45 minutes)Interview with your future manager, Marthe Buisson, Head of Field Marketing, to delve into your experience and the specifics of the role. (45 minutes)Home assignment for you to complete, which will be evaluated by Marthe and a member of the sales team in order to assess your technical skills.Final interview with a C-Level leader to discuss Malt’s long-term vision.Life on planet Malt is the perfect space to thrive personally and professionally ð«ð Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other onboardees at our office in Paris.ð» Remote work: Hybrid remote policy - 3 days office / 2 days home-office.ð️ Annual leave: 30 days/year.ð Sabbatical: 1 month paid sabbatical once you've been with Malt for 3 years.ð Stock options: Every Malter is entitled to stock options.ðº Private health insurance: Rewarded for healthy living by our UK provider Bupa.ð Cycle to work scheme: Save on a bike and equipment.ð Season ticket loan: Save on public transport.ð Pension: Malt contributes 5% through Aviva.ð¶ Dog friendly office: In the heart of London!ð Free books: If you’re interested in learning more about any topic relevant to your career, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow.Ready? Get your ticket to Malt ðª At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.Your profile may be subject to background screening. For more information see our candidate privacy policy.We believe people hire people. While we use AI to help our team manage the high volume of applications we receive, it never replaces our personal touch. Think of AI as our administrative assistant—it helps us stay organized, but all final decisions are made by our Talent Acquisition team members who look for the unique value you bring.

About WheelyWheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts.We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you.About The RoleAs the CRM & Loyalty Lead / Head of CRM, you will take ownership of our CRM function from day one. You'll oversee lifecycle marketing, newsletters and loyalty campaigns across both consumer and business segments, utilizing multiple channels including email, push notifications, and in-app messaging.Reporting directly to the founders and executive team, you'll collaborate with the Partnerships team on high-profile campaigns tied to prestigious events such as Royal Ascot and Henley Regatta. You'll also work closely with the Product team on technical integrations to enhance user experiences.Our core marketing stack features Braze as the primary platform for execution, alongside Metabase for data insights. For someone who brings strong strategic capability and proven proficiency in Braze, you may be considered for a Head of CRM appointment from the outset. Otherwise, starting at Lead level, this role offers a clear progression path, with the potential to advance into a Head of CRM position within 12-18 months, based on performance and impact.ResponsibilitiesDevelop and lead CRM strategy and execution for lifecycle, partnership, and product initiatives, partnering cross-functionally to plan and deliver campaigns across email, push, and in-app channels.Drive continuous improvement of business and channel-specific KPIs (conversions, churn, etc.), maintaining a clear optimization roadmap and documenting best practices.Identify and integrate opportunities from product/city launches and key event moments into lifecycle programs, leveraging automation, personalization, advanced segmentation, and testing roadmaps (including A/B and multivariate experiments).Collaborate with Analytics, Product/Growth, Partnerships, Design, and Engineering teams on email strategy, technical integrations, and product enhancements.Requirements5+ years of hands-on experience in CRM campaign management.Extensive experience with customer engagement and marketing automation platforms such as Braze, Iterable or similar.Proven expertise in A/B and multivariate testing, including experiment design, execution, and post-campaign analysis to inform optimizations.Strong data-driven mindset with the ability to independently pull and analyze segmentation, engagement, and performance metrics.Proficiency in basic HTML/CSS troubleshooting and templating languages for personalization.What We OfferOffice-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choiceCompetitive salaryEmployee stock options planPrivate medical and dental insuranceLife and critical illness coverBest-in-class equipmentMonthly credit towards Wheely journeysCycle to Work schemeProfessional development stipendRelocation support, including visa sponsorship and allowanceAll of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice

Business Analyst / Agile Lead (CRM Implementation) - 9 month FTC - £55K-£60K pro rata - Hybrid London - Third Sector Preferred \n \n A well-established third sector client / charity is migrating its CRM from Blackbaud Raiser's Edge to Salesforce, with Go Live targeted for March 2027. This is a hands-on Business Analyst role with a strong Agile coordination and testing-standards remit. You'll be the day-to-day link between the charity and the third-party platform team, working alongside the Head of IT (who owns the initiative and will also liaise directly with the third party). \n \n The charity is bought into Agile in principle but doesn't have deep in-house practical experience running it; part of this role is bringing that discipline and confidence to internal stakeholders without overcomplicating it. There's no dedicated Scrum Master on this project; the testers are in place, but someone needs to own user story quality, acceptance criteria, and the standard of testing coordination across the remaining three sprints. \n \n This is a defined 6-month piece of delivery work within the 9-month contract, running through to Go Live readiness and beyond. \n \n What you'll be doing \n\n • Acting as the primary charity-side point of coordination with the third-party platform build team\n, • Writing and refining user stories and acceptance criteria to a high standard\n, • Running or supporting core Agile ceremonies (sprint planning, backlog grooming, retros) and helping embed good practice with stakeholders who are new to it\n, • Coordinating UAT and setting the standard for testing rigour, without executing test scripts personally\n, • Reporting into the Head of IT, feeding progress and risk into the wider project\n, • Supporting internal change readiness ahead of March 2027 Go Live\n\n \n What you'll bring \n\n • Solid Business Analyst experience gained on CRM or similar platform migration projects, ideally Salesforce\n, • Genuine working knowledge of Agile delivery, not just familiarity with the terminology\n, • Experience writing clear user stories and acceptance criteria, and coordinating UAT with stakeholders\n, • Comfortable acting as a coordination point between an internal team and an external delivery partner\n, • Confidence to introduce Agile discipline to stakeholders who are enthusiastic but inexperienced in it\n, • Commercial sector background welcome; charity / nonprofit / third sector experience is a bonus, not a requirement\n\n \n Practical fit \n This role suits people who work on a project basis by choice; career interims and contractors used to 6-12 month engagements, people between contracts with timing that lines up, or anyone actively available for a September start. It's a genuinely varied, high-visibility piece of work with real ownership, not a back-office BA seat.

Digital Marketing Manager - London. As the Digital Marketing Manager at Poolhouse, you will own and drive our digital growth engine across paid media, CRM, SEO/GEO, landing pages, reporting, and marketing technology. Working closely with the Head of Marketing, Senior Content Manager, and Tech Team,

General Manager \n Manière De Voir — Oxford Street \n \n We are looking for an exceptional Store Manager to lead our retail team at our flagship store in Oxford Street. Reporting directly to the Head of Retail, you will take full ownership of the store — operationally, commercially, and from a people perspective. As a natural and inspiring leader, you will champion the brand and set the standard for excellence across every aspect of the store. \n \n You will be responsible for leading the world's first physical touch point store for Manière De Voir — our flagship location and the ultimate expression of the brand. This is a rare opportunity to shape and define what world-class retail looks like, building our reputation from the ground up and leaving a lasting mark on the industry. \n \n KEY RESPONSIBILITIES \n Leadership \n\n • Set the tone for the entire store — leading by example on behaviour, standards, and presentation while driving performance and personal growth across the team.\n, • Take full responsibility for training and development: designing and delivering inspiring programmes that build product knowledge, competitor awareness, campaign understanding, and trend literacy.\n, • Balance commercial performance with authentic, high-quality client service — holding both as equally non-negotiable.\n, • Leverage available data to monitor live performance, identify opportunities, and consistently achieve store-wide and individual sales targets and KPIs.\n, • Maintain deep, up-to-date knowledge of the full collection — fit, fabric, function, trims, and trend — and hold the team to the same standard.\n, • Champion innovation and new ideas, presenting proposals to senior stakeholders with the goal of driving business growth.\n, • Take full ownership of store operations including stock management, payroll, and P&L, optimising for efficiency and profitability.\n, • Ensure all health, safety, and security requirements are rigorously upheld at all times.\n\n Client & Store Experience \n\n • Lead the delivery of a client experience that is engaging, emotional, and fully aligned with our hospitality guidelines — setting the benchmark for best-in-class service both in-store and remotely.\n, • Ensure 'right product, right place, right time' through effective and proactive stock file management, maximising sales and minimising stock loss.\n, • Maintain impeccable store standards and visual merchandising in line with brand guidelines, ensuring the store always reflects the best of Manière De Voir.\n, • Work closely with the allocations team to manage inflow needs, analysing trends by size, colour, and silhouette to inform smart buying decisions.\n, • Oversee the collection and accurate recording of meaningful client data throughout the journey, ensuring the CRM system is consistently maintained.\n, • Deepen the client relationship by offering curated, insider knowledge of the local lifestyle scene — theatre, arts, dining, and more — while building a strong local network that elevates our position in the community.\n\n REQUIREMENTS \n\n • 5+ years' experience in retail management, with a proven track record in a flagship or high-profile store environment.\n, • Demonstrable experience leading, developing, and inspiring high-performing teams.\n, • A confident decision-maker who takes full ownership, challenges established thinking, and champions new ideas at a senior level.\n, • Commercially astute with a strong understanding of P&L, KPIs, and retail operations.\n, • Style-conscious fashion enthusiast with exceptional knowledge of the industry and a genuine passion for product.\n, • Proven track record delivering world-class client experiences.\n, • Strong entrepreneurial mindset with a personal drive to build something exceptional.\n, • Highly self-motivated, composed under pressure, and able to lead others through change.\n, • Exceptional attention to detail and a quality-first approach in everything you do.\n, • Proficiency in Microsoft Office.\n\n \n SALARY - Competitive

IT Programme Manager – Programme Management, Digital Transformation, Cyber Security, Cloud, Infrastructure, Risk Management, Financial Control, ISO27001, PRINCE2, ServiceNow, London (Hybrid) \n \n Up to £90,000 + Benefits \n \n This is an exciting IT Programme Manager opportunity to join a UK-based Engineering Services organisation, responsible for delivering strategic technology transformation programmes across digital transformation, cyber security, cloud, infrastructure, enterprise applications, AI and business change initiatives. \n \n The IT Programme Manager is a hybrid role based in London, requiring in-office attendance 4 days per week during the initial probationary period, reducing to 2–3 days per week thereafter. Occasional travel to UK sites may also be required. \n \n As IT Programme Manager, you will lead complex programmes of work across a diverse technology portfolio, ensuring successful delivery of strategic initiatives aligned to business objectives. Reporting to the Head of IT PMO, the IT Programme Manager will manage multiple projects and workstreams, providing strong governance, delivery leadership, financial control and stakeholder engagement. The IT Programme Manager will work closely with Executive Leadership, Business Unit Leaders, IT teams, Cyber Security, Enterprise Architecture, suppliers and third-party delivery partners to drive successful programme outcomes. As IT Programme Manager, you will deliver transformation initiatives across cloud, infrastructure, cyber security, enterprise applications, automation, AI and business change, while managing risks, dependencies, budgets and programme benefits. To succeed as an IT Programme Manager, you will need proven experience delivering large-scale IT transformation programmes within complex organisations, strong executive stakeholder management skills and a track record of leading technology-enabled change. Experience across enterprise applications, cyber security, infrastructure and cloud programmes is highly desirable as IT Programme Manager, alongside strong programme governance and delivery expertise. \n \n Key Skills as IT Programme Manager: \n\n • Proven experience delivering large-scale IT transformation programmes within complex organisations.\n, • Strong experience managing multiple concurrent projects, workstreams, dependencies, risks and budgets.\n, • Experience delivering programmes across cloud, infrastructure, cyber security and enterprise applications.\n, • Strong governance, financial management and executive reporting experience.\n, • Proven ability to manage senior stakeholders, suppliers and third-party delivery partners.\n, • Experience leading cross-functional teams within matrix organisations.\n, • Strong understanding of programme delivery methodologies, ideally certified MSP, PRINCE2 or equivalent.\n, • Experience with ERP, HRIS, CRM, ServiceNow, AI, automation or digital workplace initiatives is desirable.\n\n \n This is an excellent opportunity for an experienced IT Programme Manager to lead high-profile technology transformation programmes, working closely with senior stakeholders to deliver meaningful business change and shape the future technology landscape of a successful organisation. \n \n Key Skills: Programme Management, Digital Transformation, Cyber Security, Cloud, Infrastructure, Risk Management, Financial Control, ISO27001, PRINCE2, ServiceNow, London (Hybrid) \n \n PLEASE READ BEFORE APPLYING: \n Candidates must have proven experience delivering complex IT transformation programmes, with strong experience across programme governance, stakeholder management, financial control and technology delivery. Experience managing programmes across areas such as cloud, infrastructure, cyber security and enterprise applications is essential. Candidates must also be able to work onsite in London four days per week during the initial probationary period, reducing to 2–3 days per week thereafter.

Regional PT Manager - UK's Leading Personal Training Management Company \n Salary OTE £38,000 - £42,000 (base £25,000 per annum + performance-based bonuses) \n Hours 30 hours per week (flexible for PT sessions if desired) \n Location South London (home and field-based) \n Travel Regional travel across your area, with occasional national travel to our Swansea head office and key industry events across the UK \n YOUR Personal Training (YPT) is the UK's largest personal training management network, operating across more than 700 gym sites nationwide. As the national market leader, we partner with the country's best-known gym operators to recruit, develop and support personal trainers at every stage of their careers. \n We are looking for an experienced, driven, and organised Regional Personal Training Manager (RPTM) to join our growing team. This is a key role responsible for the recruitment, development, and retention of Personal Trainers across our network, while also supporting external recruitment for industry partners. \n Key Responsibilities \n Recruitment \n · Proactively source, screen, and interview candidates for YPT and external partners. \n · Conduct interviews and provide PT support on a near-daily basis to ensure a consistent, high-quality recruitment process. \n · Build strong relationships with training providers, colleges, and industry networks to maintain a healthy pipeline of candidates. \n · Manage job postings, applications, and onboarding processes using our CRM system. \n · Collaborate with marketing to support recruitment efforts. \n Development \n · Lead engaging onboarding sessions and workshops for new PTs. \n · Track performance and facilitate ongoing CPD opportunities through Your Academy. \n · Identify areas for professional growth and provide support to address these. \n · Organise regional hub sessions, LevelUp events, and ongoing development initiatives. \n Retention \n · Conduct regular check-ins to monitor PT performance and satisfaction. \n · Proactively address concerns and work with gym operators to foster a positive working environment. \n · Analyse CRM data to identify trends and implement strategies that improve retention rates. \n What You Get \n · Home and field-based working with genuine flexibility over how you structure your week. \n · Opportunity to provide PT sessions outside of core hours in one of our partner clubs to increase earnings. \n · Broadband contribution. \n · Mileage paid at 60p per mile. \n Tools & Resources Provided \n · Access to our CRM system with recruitment pipeline tracking, performance dashboards, and automation features. \n · Training resources and CPD opportunities through Your Academy. \n · Monthly performance reports to guide strategy and decision-making. \n Progression & Development \n · Real scope to grow your remit as the network continues to expand. \n · Monthly performance reviews and development planning. \n · Opportunity to present at industry events such as LevelUp and PerformX. \n If you have a passion for recruitment, development, and creating successful PT careers, we want to hear from you. Apply today to join the national market leader and make a real impact in the fitness industry.

💥 Head of Growth 💥 \n 🚀 High-Growth Food D2C Subscription Brand \n 📍 Central London (3 days a week) \n 💸 £90,000 - £110,000 (depending on experience) \n 🤑 EMI Share Options \n \n Ignite are delighted to be partnering with one of the UK's most exciting Food D2C subscription brands. The business has enjoyed phenomenal growth over the past 12–18 months and is now entering its next phase of scale. As a result, they're looking to hire their very first Head of Growth – a pivotal leadership role that will shape the future of the business. \n \n With 90% of revenue coming through D2C, Growth & Performance Marketing sits at the heart of the brand. This isn't a role where you'll inherit someone else's strategy. It's a genuine opportunity to build the function, own the roadmap and make a lasting impact on the trajectory of the business. \n \n If you're looking for autonomy, pace and the chance to scale a high-growth D2C Subscription brand, this could be your dream next move. \n \n What skills do you need to have to be considered? \n ⭐️ At least 6 years' experience in D2C Growth Marketing, ideally within a high-growth D2C subscription business. \n ⭐️ Expert knowledge of paid social, particularly Meta, TikTok and YouTube. \n ⭐️ Experience managing paid media budgets of £250k+ per month. \n ⭐️ Strong CRM and retention marketing experience, with a clear understanding of customer lifecycle and LTV. \n ⭐️ Previous experience managing and building high-performing teams (1 direct report initially, but this will grow). \n ⭐️ A proven track record of scaling high-growth consumer brands, ideally from £10m to £50m+ in revenue. \n ⭐️Being comfortable with only having a small team to begin with is important. \n \n In return for everything you can bring, the business can offer you 🚀 \n ⭐️ Competitive salary of £90,000 - £110,000 (depending on experience) \n ⭐️ EMI Share Options \n ⭐️ Private Medical Insurance (Vitality) \n ⭐️ 25 days holiday + bank holidays \n ⭐️ Hybrid working (3 days a week in their Central London office) \n ⭐️ Free Mental Health Support \n \n What happens next? 🎬 \n Now: Apply with your CV which will be reviewed by our Ignite team. \n First Stage: Teams call with the hiring manager \n Second Stage: Face to face interview in the office \n \n 🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. ❤️ \n \n We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us at Ignite so you don’t miss them. 👀

Company description \n Brand Your is a B2B branded packaging company focused on helping businesses create fully customisable, memorable brand experiences. We offer high-quality packaging with low minimum order quantities, making it accessible for brands of all sizes. Customers can design and order packaging online in just a few clicks, enabling fast turnaround and delivery. We’re dedicated to making branded packaging the “total package,” combining quality, speed and ease of use. \n \n Role description \n This is our first full-time Revenue Operations hire, based in our London office and reporting to our Head of Operations. You'll build the systems, data and reporting that our commercial teams run on. \n \n You'll work closely with sales, marketing and account management, not just supporting what they do today, but building what they'll need next. Owning your own projects across the business, your work will touch and help shape the CRM and sales pipeline, reporting and forecasting as well as the automations that take manual work out of selling. \n \n We're a lean team growing and scaling fast, moving into new markets. There's a lot still to build, and you'd have a direct impact in shaping how the business runs commercially. \n \n What you’ll do \n\n • Support the commercial teams. Sit with our sales reps and account managers, understand how they work and design the changes that help accelerate revenue and growth. That includes how leads reach the right person in the first place - territory, routing and the rules that decide who picks up what.\n, • The CRM. HubSpot is where our commercial teams live. You'll keep it working as a system rather than a filing cabinet - pipeline hygiene, properties, lifecycle stages, workflows, associations - and you'll shape what we capture so the data we report on is worth trusting.\n, • Reporting. You'll build and maintain the reporting infrastructure the commercial teams run on. You'll use it to spot patterns and trends - where growth is coming from, where it's leaking away - and turn those into opportunities the teams can act on. You'll be the person teams can bring a question to: the one who can explain what a number means, why it moved and what we can do about it.\n, • Forecasting. Build and run the forecasting the leadership team plans against - what's likely to close, what's at risk and where we'll land against target. When the number drifts from plan, you spot it early enough for teams to act on.\n, • Improve the revenue processes. Take the journey from lead through quote, order and renewal, find where it breaks or can be improved.\n, • Project delivery. Run cross-functional projects end to end: scope them, get sign-off, drive them, land them, hand them over to teams.\n, • Automation and technical builds. Spotting the repetitive manual work across the commercial teams and automating it is a core part of this job. You'll build the straightforward things yourself; for the more complex builds you'll work with our Head of Operations. And where a process genuinely can't be automated, you'll train our VA team to run it.\n, • Beyond the commercial teams. We're a lean company scaling fast, including into the US. You'll pick up meaningful projects outside pure revenue operations - this isn't a role with a fence around it.\n\n \n Key skills and experience \n\n • Experience. 3–6 years in revenue operations, sales operations, commercial operations or a closely related role, ideally in a fast-moving business where you built the function rather than inherited it. What matters is that you've owned messy problems end to end, not your previous role title.\n, • Commercial judgement. You can sit down with a salesperson or an account manager, ask the questions that get past the surface issue and come away with an accurate picture of the real problem and a clear view of how the solution should be shaped.\n, • CRM fluency. You've run a CRM hands-on, HubSpot preferred - objects, associations, workflows. You can reason about how data moves between systems and you're comfortable building cross-system automations.\n, • Data literacy. You're confident with data - not just reading a dashboard, but working out where a number comes from and whether it can be trusted. \n, • Project management. You can hold several threads at once without dropping any and you have a bias to action. People across the business will be waiting on your work, so you hold yourself to the timelines you give and you scope and estimate accurately enough that those dates mean something.\n, • Ship, then improve. You deliver what was specified, within the deadline. If there's room to go further in the same push you take it, but improvements never come at the cost of the delivery. And you come back to your own work - the best people here have version two in mind before version one has landed.\n, • Open when things go wrong. If something you've delivered isn't working, you say so early and fix it. You take feedback well and act on it. You spot your own patterns - you don't need someone else to tell you what to work on.\n, • Communication. You communicate clearly with commercial and non-technical teams, in writing and in person. You turn up to meetings prepared, with an agenda and a point - people should leave knowing what happens next.\n, • Comfort with ambiguity. We move fast and priorities change. You're comfortable with that and you're good at taking in a lot of information and working out how the pieces of the business actually fit together.\n, • Tools. Hands-on with HubSpot (or a comparable CRM), spreadsheets and automation tooling (n8n, Zapier or similar). Exposure to a data warehouse, BI tooling or e-commerce is a bonus, not a requirement\n\n \n Salary: £40,000–£50,000 per year. \n \n How we hire \n 1. Apply - we read every application. \n 1. 15 minute screening call. \n 1. 1 hour video interview. \n 1. Solution-design exercise: we'll give you a real problem from our business and see how you'd approach it. \n 1. Final round conversation with the founders. \n 1. References, then offer.

\n Department: Retail \n \n \n Place of work: Walton Street, London \n \n \n Job Type: Part-time \n \n \n Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. \n \n \n Responsibilities: \n \n \n\n • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth\n, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store\n, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality\n, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards\n, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store\n, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests\n, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities\n, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony"\n, • Adopt and encourage the Omni Channel approach\n, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors\n, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols\n, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary\n, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere\n, • Follow security procedures in the store to ensure safety of Client, staff and merchandise\n, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines\n, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly\n, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented\n\n \n \n Qualifications: \n \n\n • At least 1/2 years of experience in sales field; luxury retail and/or beauty preferred\n, • Proficiency in English and Arabic\n, • Ability to work in a fast-paced and dynamic environment\n, • Demonstrated skill in establishing enduring relationships with both Client and colleagues\n, • Excellent written and verbal communication skills\n, • High level of flexibility and ability to problem solve\n, • Demonstrated capability to achieve and exceed both individual and store performance targets\n, • Team player with interested in actively collaborating with colleagues\n, • Familiarity with selling ceremony and Client journey/discovery process could be a plus\n, • Strong customer service skills\n, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays\n\n \n \n Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016. \n

Head of E-commerce & Digital Growth \n London | Full Time | Permanent | Office-based \n Bonus | Flexibility | Early Finish Friday + Benefits \n \n An exciting opportunity has arisen for a commercially driven Head of E-commerce & Digital Growth to join an established and growing fashion and consumer business in London. \n This is a strategic yet hands-on leadership role responsible for e-commerce performance, digital acquisition, CRM, customer growth and online trading, working closely with commercial and marketing teams. \n \n Key Responsibilities \n\n • Own the e-commerce strategy and online trading performance.\n, • Lead Shopify e-commerce operations, optimisation and growth.\n, • Drive customer acquisition through paid social, paid search, SEO and emerging channels.\n, • Develop CRM, email, SMS and customer retention strategies.\n, • Manage third-party digital sales channels and marketplaces.\n, • Drive conversion, revenue, profitability and key KPIs, including ROAS, CAC and customer lifetime value.\n, • Lead digital content, social media and commercial campaigns.\n, • Improve the customer journey, conversion and online experience.\n, • Explore AI, automation and emerging technologies to drive efficiency and commercial performance.\n, • Connect digital activity with wider customer and retail experiences.\n, • Collaborate with Buying, Merchandising, Marketing, Retail and Operations.\n, • Develop and deliver a clear digital growth roadmap.\n\n \n About You \n\n • Experienced e-commerce and digital leader from fashion, lifestyle or consumer retail.\n, • Strong hands-on Shopify experience with a proven track record of delivering online growth.\n, • Commercially focused, analytical, creative and highly hands-on.\n, • Strong experience across e-commerce trading, digital acquisition, CRM, conversion and customer growth.\n, • Marketplace, social commerce, content, AI or digital innovation experience advantageous.\n, • Ambitious and entrepreneurial, with the ability to take genuine ownership of digital growth and deliver measurable commercial impact.\n\n \n This is an excellent opportunity to take genuine ownership of digital growth and make a significant impact within an established and entrepreneurial business. \n \n Ready to take ownership of digital growth and make a measurable impact? Apply today. \n #EcommerceJobs #HeadOfEcommerce #DigitalJobs #FashionJobs #ShopifyJobs #Ecommerce #DigitalGrowth #LondonJobs

About EVEN \n EVEN is the commerce infrastructure for music. We enable artists, labels, and distributors to sell music and experiences directly to fans, before and beyond streaming, with full chart eligibility. Sales on EVEN report to the charts in the US via Luminate/Billboard and in the UK via Kantar/OCC. \n \n We partner with major labels including UMG, Sony, and distributors including UnitedMasters, Secretly, Stem, Vydia, Too Lost, Virgin, Cinq, Symphonic, and over 3,000 independent labels. Our belief is simple: every artist and every release requires a direct-to-consumer strategy. EVEN makes that turnkey. \n \n The Role \n You will be EVEN's commercial presence in the UK, working alongside our Head of Artist Relations and reporting directly to the C-suite. You will sit between the commercial, streaming and commerce, digital operations, and marketing teams inside our label and distributor partners and EVEN's campaign teams, owning UK campaigns from first pitch through street date and beyond. \n \n This is a hands-on role, not a relationship-only role. You will source and scope campaigns with label teams, then stay embedded through launch: offering and pricing, territory strategy, domains, assets, clearances, consent and data capture, and chart reporting. You are the person who knows charting rules cold, keeps the chart bodies informed before they have to ask, and makes sure every campaign is structured for eligibility from day one. \n \n This is a consultant engagement with a path to full-time. You will meet partners in person regularly, so proximity to London’s label community matters. \n \n What You’ll Do \n\n • Source and scope UK campaigns with commercial, digital, and marketing teams at labels and distributors: offering, pricing, exclusives, pre-order windows, physical mirroring, and launch timing\n, • Set territory pricing and campaign structure for chart eligibility, and keep it compliant as campaigns evolve\n, • Coordinate label-side deliverables through launch: assets, product data, barcodes and ISRCs, clearances, and marketing rollout plans\n, • Stay embedded in campaign execution alongside EVEN’s artist relations, product, and engineering teams from intake through post-launch reporting\n, • Meet partners in person: label offices, industry events, and working sessions across London and the UK\n, • Own EVEN’s day-to-day relationship with the OCC and Kantar: advance campaign registration, bundle approvals, release data, eligibility questions, and reporting queries\n, • Translate what you learn from campaigns into repeatable playbooks and product feedback\n, • Grow adoption across our label, distributor network, and independent label base in the region\n\n \n What You Bring \n\n • D2C and e-commerce experience inside the label system: how commercial teams plan, price, and measure direct-to-fan campaigns\n, • Extensive experience working directly with Streaming & Commerce, digital operations, and marketing teams at major labels or top-tier distributors, at the highest level\n, • Deep understanding of the release cycle: pre-order strategy, DSP timelines, product setup, and campaign planning\n, • An existing network across UK label commercial and digital teams, and the credibility to open doors\n, • The instinct to get ahead of problems: flagging risks early, and unblocking teams fast\n, • Comfort operating independently in a fast-moving startup while representing the company at the executive level\n, • Based in London or able to be in the city regularly for in-person partner meetings\n, • Direct experience working with the OCC and Kantar: chart rules, release registration, sales reporting, and the relationships that come with it.\n\n \n Nice To Have \n\n • CRM and fan data collection experience, including UK GDPR consent requirements\n, • Experience at a music tech platform, DSP, or D2C/merch company serving labels\n, • Familiarity with DDEX delivery and digital supply chain operations\n\n \n Why EVEN \n\n • Ground-floor ownership of a market EVEN is defining\n, • Direct line to the C-suite and real influence on strategy and product\n, • Work on campaigns with the biggest artists and labels in the world\n, • Competitive pay with defined conversion terms to a full-time package including equity\n\n

Place of work: Harrods, London \n \n \n Job Type: Full-time \n \n \n Job purpose: As a Client Advisor, you are passionate about the world of beauty and cosmetics and ready to become the custodian of the brand's valuable heritage and legacy, sharing the vision, values, and mission guiding the Client into the world of the Brand. You take responsibility for meeting your personal sales goals and you are driven to contribute to the success of the Store. You ensure an exceptional Client experience, placing the Client first and fostering valuable relationships. You foster brand loyalty and turn each Client's visit into an unforgettable luxury shopping experience. You are a reliable team player, providing continuous support to both your colleagues and management, while performing all tasks and responsibilities tied to your department. \n \n \n Responsibilities: \n \n \n\n • Consistently reach and exceed personal and store sales target, both on a monthly and annual basis, while elevating and assisting in business growth\n, • Implement business strategies following the guidance of the Store Manager, while staying informed about the performance of the Store\n, • Achieve and exceed personal KPI objectives by providing outstanding customer service and ensuring the highest standards of sales quality\n, • Deliver a superior customer service experience by surpassing their expectations, displaying in-depth knowledge of the products and Santa Maria Novella heritage and history, in accordance with the sales standards\n, • Take initiative to maximize all cross-selling opportunities by using every product range available in the store\n, • Place the Client first by fostering a welcoming atmosphere, offering friendly and professional assistance, and addressing all their needs and requests\n, • Collect valuable Client information using the Company's tools (CRM) to engage with them, establish relationships, and tailor future Client development opportunities\n, • Ensure outstanding Client satisfaction and outstanding Client service by implementing the "Brand Selling Ceremony"\n, • Adopt and encourage the Omni Channel approach\n, • Develop and sustain extensive knowledge of the luxury beauty and cosmetic industry by staying updated on beauty trends and monitoring industry competitors\n, • Consistently work to stay current with information on product details, sales methods, Client Services, and Company guidelines and protocols\n, • Handle Client inquiries, issues, and returns with professionalism and effectiveness liaising with the store manager when necessary\n, • Collaborate and engage effectively with colleagues, promote open and constructive dialogue, to ensure a consistently outstanding experience and contribute to a positive work atmosphere\n, • Follow security procedures in the store to ensure safety of Client, staff and merchandise\n, • Assist in maintaining the presentation of all products in line with Santa Maria Novella's visual guidelines\n, • Assist in the daily management of the store by keeping the understock and stock room tidy and orderly\n, • Adhere to Company protocols for operational guidelines and stock management, including cash handling, inventory, logistics, and all primary reporting activities required by the head office, ensuring that Company policies and procedures are effectively implemented\n\n \n \n Qualifications: \n \n \n\n • Harrods store approval required\n, • At least 2/3 years of experience in sales field; luxury retail and/or beauty preferred\n, • Proficiency in English, any other languages is a plus\n, • Ability to work in a fast-paced and dynamic environment\n, • Demonstrated skill in establishing enduring relationships with both Client and colleagues\n, • Excellent written and verbal communication skills\n, • High level of flexibility and ability to problem solve\n, • Demonstrated capability to achieve and exceed both individual and store performance targets\n, • Team player with interested in actively collaborating with colleagues\n, • Familiarity with selling ceremony and Client journey/discovery process could be a plus\n, • Strong customer service skills\n, • Capability to work a flexible schedule according to business requirements, including evenings, weekends, and holidays\n\n \n \n Equal Opportunity Statement: The announcement is applied to both sexes, according to laws 903/77 and 125/91, and to people of all ages and all nationalities, according to legislative decrees 215/03 and 216/03. All data will be processed in compliance with Legislative Decree 196/2003 and GDPR EU 679/2016. \n

\n About The Role\n The Head of Enterprise Sales leads a team of outbound sales representatives across the US and UK, accountable for two revenue lines: new logo acquisition into white space accounts, and revenue growth within existing accounts through new seats, new products and new buying centers. Both motions are outbound. Reps prospect into a defined target list rather than working inbound leads or waiting on renewal timing. The manager owns a dedicated outbound pipeline with its own sourcing, stages and forecast, held separately from renewals. Account Management retains the client relationship and the renewal in existing accounts; this team owns acquisition and growth. \n Your main responsibilities will include: Team Composition\n \n • Outbound Sales Executive (New Business) — white space acquisition against a named target list of 180 to 220 accounts per rep, segment focused and region based\n, • Outbound Client Sales Executive (Expansion) — outbound growth inside assigned existing accounts, targeting new seats, new products and new buying centres\n, • Both roles carry individual quotas and neither carries renewal responsibility\n Team Leadership\n \n, • Lead, coach and develop a team of outbound reps carrying individual quotas across new business and expansion\n, • Hire and onboard into the team, and get new reps productive against a defined ramp\n, • Set activity and pipeline standards and manage performance against them consistently\n, • Work live deals alongside reps, particularly on commercial structuring and negotiation\n New Business: White Space\n \n, • Own the new logo number for the team and the plan to deliver it, tracking progress against target list coverage and pipeline coverage ratios\n, • Define and allocate white space territory by segment and region, to a named target list per rep\n, • Drive account-based prospecting built on segment, firmographic and persona fit\n, • Hold reps to full-cycle execution from prospecting through negotiation and close\n Working with Account Management\n \n, • Coordinate coverage so outbound activity is timed around renewal cycles and client sentiment, not against them\n, • Keep ownership clear: the Account Manager holds the relationship and the renewal, the rep holds the opportunity\n, • Escalate account health risk surfaced during outbound work, flagging early so Account Management can respond before renewal is at risk\n Existing Business: Expansion\n \n, • Own the expansion number across the team's assigned accounts, and the account-level plan to reach it\n, • Prioritize accounts by whitespace within the relationship: unserved teams and unattached products\n, • Drive outbound sourcing using product usage data, seat utilization, contract structure and engagement signals\n, • Hold reps to multi-threading beyond the current contact set into adjacent teams and functions\n, • Hand landed expansion back to the Account Manager once closed, with a clean handover of context so ongoing servicing isn't disrupted\n Pipeline & Forecast Governance\n \n, • Build and govern a standing outbound pipeline with clear stages, definitions and hygiene standards\n, • Forecast new business and expansion separately so each line is visible on its own\n, • Run weekly pipeline reviews and monthly forecast reviews across both motions\n, • Maintain CRM discipline in Dynamics 365 and work with Sales Ops on funnel visibility\n Cross-Functional Execution\n \n, • Work with the deal desk on pricing, structure and approval\n, • Partner with Marketing on campaign design and lead generation, and with Product on positioning, packaging and objection handling\n, • Represent US and UK outbound performance in leadership forums and quarterly planning, bringing pipeline health and forecast confidence into the wider commercial narrative\n About You Requirements Qualification & Experience\n \n, • Track record managing outbound sales teams against carried quota, ideally across both new business and expansion motions, with a clear history of hitting or exceeding number\n, • Demonstrable ability to build pipeline from cold rather than manage inbound flow, including territory planning and account-based prospecting\n, • Strong commercial instinct on pricing, structure and negotiation, comfortable stepping into live deals alongside reps\n, • Experience coaching reps on multi-threading into complex organizations and navigating multiple buying centers and stakeholders\n, • Experience running pipeline and forecast governance, including CRM discipline (Dynamics 365 or equivalent) and a regular weekly/monthly reporting cadence\n, • Comfortable operating across US and UK markets and time zones, ideally with prior experience leading a distributed or multi-region sales team\n, • Subscription or information services background; private markets experience an advantage but not essential\n Skills & Attributes\n \n, • Strong people leadership: able to hire well, coach consistently, and hold reps accountable to activity and pipeline standards\n, • Data-driven and analytically rigorous, comfortable using product usage, seat utilization and engagement signals to prioritize territory and accounts\n, • Excellent stakeholder management, able to work cross-functionally with Account Management, Marketing, Product\n, • Clear, confident communicator, able to represent outbound performance and forecast confidence in senior leadership and planning forums\n, • Resilient and target-driven, with the tenacity to build new pipeline from a cold start and hold a team to the same standard\n Benefits\n \n, • 25 days of annual leave plus 8 bank holidays, with additional leave for long service and a gifted Christmas break\n, • Holiday flex option to buy or sell up to 3 days of leave\n, • Employee incentive reward program (EIRP) tied to future exit events (PERM ONLY)\n, • 4 paid volunteer days per year\n, • On site 24/7 gym with classes and full facilities\n, • Life insurance (4x basic salary) and 24/7 Employee Assistance Programme\n, • Private medical insurance (post-probation), annual eye tests and DSE eyewear allowance\n, • Pension scheme with 4.5% matched contributions and enhanced matching over time\n, • Cycle to work scheme, interest‑free travel loan and employee referral bonus\n About Us What we do:\n PEI sits at the centre of one of the most dynamic industries in global finance. Private markets have grown from a niche corner of the investment world into an industry with $15 trillion AUM, spanning dozens of strategies, hundreds of geographies and thousands of funds. The professionals navigating it rely on us to make sharper decisions. Today, PEI operates a range of platforms, each dedicated to a major asset class or investment theme; from private equity and infrastructure to real estate, private credit and beyond. What makes us genuinely different is what we bring together. Data-enabled tools. Data-enriched insight. Built on powerful proprietary datasets. Editorial insights based on deep market knowledge and experience. The networks and communities that convene the people who move and manage capital. No other business is this well connected. This shapes everything we build, every hire we make, and every decision we take. Who we’re looking for:\n Our 500+ team spans Europe, APAC and the Americas – researchers, journalists, data scientists, product engineers, events professionals, marketers and commercial specialists – all working to give private markets professionals the intelligence edge they need. Central to everything we do is our people. We’ve built a culture where talent grows, careers are built with intention, and everyone has the opportunity to learn, grow, and make their mark. \n At PEI we value diverse talent and welcome applications from everyone – regardless of background. We are an equ al opportunity employer and our inclusive culture at PEI is reflected in every stage of the recruitment journey. Please inform us at initial stages of the recruitment process if you require any reasonable adjustments and we can accommodate this. \n PEI Group supports flexible working arrangements, and we welcome career returners. \n #J-18808-Ljbffr

Note : This role could be located anywhere between Bristol, London or Derby but 2 days/week in Derby are mandatory. \n \n Who we are: \n \n ALTEN is an engineering and technology consultancy services company. We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation. \n \n 1. Role Overview \n The Quality Assurance Manager (QAM) ensures that result-committed projects comply with the ALTEN Delivery Framework (ADF) and meet client expectations. This role focuses on quality KPIs, continuous improvement, audit preparation, and client relationship management to drive operational excellence and client satisfaction. \n \n 1. Key Responsibilities \n A. Compliance \n Pre-sales Phase \n\n • Anticipate contract renewals or tenders to support project acquisition.\n, • Contribute to drafting the Quality Assurance Plan (QAP) and ensure compliance alignment.\n, • Attend internal project kick-off meetings.\n\n Project Management Phase \n\n • Understand the contractual framework and ensure the QAP is updated.\n, • Conduct regular follow-ups to assess ADF compliance and provide objective evaluations.\n, • Train and coach Cluster Leaders (CL), Project Managers (PM), Project Directors (PD), and Technical Directors (TD) on compliance requirements.\n, • Highlight compliance and escalate deviations from standards.\n\n \n B. Client Relations \n Managing Client Requirements \n\n • Ensure client quality requirements are documented and integrated into project plans.\n, • Monitor changes to maintain continuous compliance.\n, • Address client complaints using root cause analysis (RCA) and implement corrective actions.\n\n Communication and Reporting \n\n • Serve as the primary liaison for quality-related issues between clients and ALTEN teams.\n, • Participate in client/ALTEN meetings (PRM/CRM) and contribute with presentations.\n, • Organize quality reviews and provide performance reports as required.\n\n \n C. KPIs and Performance \n Quality Dashboards \n\n • Update dashboards with accurate and relevant data.\n, • Analyze KPIs (RFT, OTD, customer satisfaction) and prepare reports for stakeholders.\n, • Ensure data reliability and monitor performance to identify improvement areas.\n\n Gap Analysis \n\n • Communicate with ACQP Direction and Technical Direction on quality control.\n, • Identify trends and propose action plans to enhance performance.\n\n \n D. Continuous Improvement \n Capitalizing on Best Practices \n\n • Propose process, method, and tool adaptations for project monitoring.\n, • Share updates with QAMs and use structured methods (8D, 5M, FMEA, 5S, Six Sigma, 5WHY’s, Ishikawa).\n, • Facilitate lessons-learned sessions and document best practices.\n\n Project Management \n\n • Lead corrective/preventative action plans and engage stakeholders.\n, • Track non-compliances, conduct RCAs, and monitor actions.\n\n \n E. External Audit \n Preparation and Monitoring \n\n • Coordinate preparation for client/certification audits (ISO 9001, EN 9100, etc.).\n, • Support teams in audit preparation and follow up on corrective actions.\n\n Auditor Relations \n\n • Act as the interface between external auditors and project teams.\n\n \n F. Additional Potential Missions \n Sector Referent \n\n • Lead a network for sharing best practices and audit learnings.\n, • Harmonize ADF standards and maximize certification audit impact.\n, • Monitor regulatory changes and provide expert coaching.\n\n Backup for QAM Team Leader \n\n • Allocate workload, facilitate team meetings, and report to the Head of Quality Assurance.\n\n \n 1. Required Skills \n A. Technical and Professional Skills \n\n • Standards & Audits: Knowledge of ISO 9001/EN 9100/ISO 27001/ISO 19443/ISO 61513.\n, • Tools: SM, Office 365, SharePoint, JIRA.\n, • Language: Fluent English (minimum B2 level).\n, • Experience: 4+ years in result-committed projects, operational management, or quality roles.\n, • Past Experience in the aerospace, space, defense or Nuclear sector is a plus.\n\n \n B. Behavioral Skills \n\n • Technical Assertiveness: Enforce quality requirements without hierarchical authority.\n, • Critical Thinking: Detect inconsistencies in data and demand evidence.\n, • Transversal Leadership: Align stakeholders around quality goals.\n, • Operational Resilience: Manage ambiguity and propose pragmatic solutions.\n, • Adaptive Communication: Tailor communication for evaluations, auditors, and coaching.\n, • Proactivity: Anticipate risks and act preemptively.\n\n \n C. Benefits \n\n • 9.00 am. to 6.00 pm. Monday to Friday, with a 60-minute unpaid break.\n, • Hybrid- Standard (3days from office and 2 days from home)\n, • Social in London office – Breakfast Tuesdays, Thirsty Thursdays, and Pizza on the last Thursday of each month as well as commitment to charitable causes\n, • Private Medical Insurance – 100% paid by ALTEN (taxable benefit), including access to dental and optical cover and can add your dependents on the insurance. (additional benefits available).\n, • Employee Assistance Program (EAP) – Free, confidential support available 24/7, including up to six face-to-face counselling sessions and a dedicated bereavement service.\n, • Life Insurance – 3× your base salary.\n, • Travel Insurance- Covers work travel only.\n, • Pension Scheme– Company contribution up to 5% or 6% (matching the employee contribution). Automatic enrolment after three months of service (subject to eligibility), with the option to opt out if you choose.\n, • Cycle to Work Scheme – Save 25%–39% on bikes and accessories through tax-efficient salary deductions (available after probation).\n, • Tech Scheme – Save 25%–39% on technology purchases via Currys, also through tax-efficient salary deductions (available after probation).\n, • 24 days of annual leave plus 8 bank holidays (calculated on a pro rata basis according to your start within the year).\n, • Maternity, paternity, adoption, shared parental leave with pay in line with statutory entitlements in place from time to time.\n, • Up to 5 days of company sick fully paid pay per calendar year (pro rata), followed by statutory sick pay if required.\n\n \n Any doubts? \n Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Who we’re hoping to hear from \n Just Move In is an equal-opportunity employer. We welcome applicants from all backgrounds and are committed to building a team that reflects the people we serve. \n Product design and AI are both fields where women and other under-represented groups are still in the minority, and we’d particularly like that not to be true of this team. We’ve never met a candidate who ticks every box on a job spec, and we don’t expect to. So if you read the rest of this and think “maybe, but not quite”, we’d much rather hear from you than have you rule yourself out. \n If there’s anything that would make the process work better for you, whether that’s interview timing, format, or any adjustment you need, just say so when you get in touch. \n \n How to apply \n People often ask what makes an application stand out, so, honestly: the fastest way to get our attention is to actually use our product and have a view on it. \n Go through the product the way someone moving home would. Notice what feels good, what feels clunky, and where you’d expect AI to quietly do the work for you and it doesn’t. Then tell us in whatever form is easiest: two lines in your message, a screenshot with an arrow on it, a 60-second Loom, a rough sketch. We’re not marking presentation, and one sharp observation tells us more than ten polished pages. Directly message Fabio, our Head of Design at https://www.linkedin.com/in/fpolese/ \n \n About Just Move In \n We’re building the AI for home life. We start by automating the admin of moving and setting up a home, then extend that into an agentic HomeOS: something that tracks your spend, handles renewals, finds better bundles, and keeps every document and service conversation in one place. The end state we’re working towards is a move that takes one click. \n \n What we’re building \n AI isn’t just how we work. It’s the product itself. We’re building AI-first home-moving: a service that reduces, and eventually removes, the stress of moving home. That means AI woven through the whole journey rather than a chatbot bolted onto the corner of a screen. We’re thinking about agentic experiences that do the work for people, voice as a first-class interface, and a service that feels less like software and more like having someone brilliant handle the whole move for you. \n Designing this means treating AI as a medium: what it can genuinely do for someone at each moment, where it earns trust, where it should step back, and how a voice or agentic interaction should actually feel. You don’t need to have shipped all of that already, but you should be curious about it and already forming your own view. \n \n Why this role exists \n We’re not hiring a designer to sit at the end of a process and make things pretty. We’re hiring someone to help us figure out what to build, and then get it in front of real people quickly. \n You’ll spend as much time in discovery and research as you do designing: framing the right problems, talking to people who are actually moving home, and using AI to get from an idea to a testable prototype in days rather than weeks. \n The role sits right at the intersection of design and product management. The craft is design (research, prototyping, UI), but you’ll think and operate like a PM: owning problems, making product calls, and caring about outcomes over output. If that overlap is where you’re happiest, this is for you. \n \n How we work \n Because AI is at the core of what we’re building, it’s also at the core of how we build it. Our design and prototyping process is AI-first. That’s not a buzzword for us: it’s genuinely how most of the work gets done, and it’s what lets a small team cover a lot of ground. \n\n • We use AI tools to generate directional concepts, explore several solutions at once, and build working prototypes we can put in front of users. We’d rather learn from something real than from a static mockup.\n, • Figma is where you polish, not where you start. You’ll bring AI-generated work into Figma to refine layout, hierarchy and visual craft. The heavy lifting of exploration happens with AI tooling.\n, • We value clear thinking, sharp problem framing and taste over pixel-pushing. AI gives you a decent starting point in seconds; the value you add is deciding what’s worth pursuing, what to refine and what to throw away.\n, • We’re open with each other and generous with feedback. We ask for it early, give it plainly, and nobody’s work is precious. We do our best work together, and we actively make room for the quieter view in the room.\n\n \n Ideally you’re already comfortable with modern AI design and prototyping tools like v0, Lovable, Cursor, Claude, Figma Make, or whatever gets you to a working prototype fastest. If you’re not there yet but you pick up new tools quickly and enjoy it, say so in your message. We mean that. \n \n What you’ll do \n\n • Own discovery. Frame ambiguous problems, form hypotheses, and work out where the real opportunity is before a line of UI gets designed.\n, • Talk to users, a lot. Run lightweight research, interviews and usability sessions, and turn what you hear into clear direction the whole team can act on.\n, • Prototype with AI to validate. Get from idea to interactive prototype quickly, test it with real people, and use what you learn to sharpen both the problem and the solution.\n, • Execute high-quality UI. Bring the strongest direction to a polished, production-ready state in Figma, with real attention to typography, spacing, hierarchy and craft.\n, • Collaborate and iterate. Work closely with founders, product, engineering and marketing to agree a direction, then turn feedback into revised designs quickly, often within the same session.\n, • Use data to decide. Look at the funnel, form a point of view, and measure whether your work moved the numbers. (Our current focus is unblocking conversion, so you’ll care about metrics, not just screens.)\n, • Set your own direction. You’ll have real autonomy over what you work on and in what order, plus founders who are available when you want a steer.\n\n \n What we’re looking for \n If most of this sounds like you, please apply. We’d rather read your application and decide than have you screen yourself out. \n \n\n • 4–7 years designing digital products, with a portfolio that shows both discovery thinking and high-fidelity UI craft. If you’re either side of that range and the work above sounds like yours, get in touch anyway.\n, • Genuine product sense. You can reason about user needs, business goals and technical constraints, and make a call.\n, • Comfort talking to users, and turning messy conversations into clear insight.\n, • Data literacy. You’re happy digging into funnel metrics and letting evidence, not opinion, settle debates.\n, • An AI-first working style, and a rich mental model of AI in products (agentic actions, voice, proactive help), plus a point of view on where it should and shouldn’t be used.\n, • Strong visual craft and fluency in Figma for refinement and handoff.\n, • Clear communication. You can articulate the why behind a decision and bring people with you.\n\n Nice to have, genuinely not expected \n\n • Experience with consumer products, marketplaces, or onboarding/conversion flows.\n, • Familiarity with basic front-end (HTML/CSS), or writing light code to communicate interactions.\n, • Exposure to lifecycle/CRM tooling and how design connects to the wider customer journey.\n\n \n Logistics \n\n • Location: London-based. Hybrid, with 2 days a week in our London Bridge office.\n, • Experience: 4–7 years.\n, • Level: Individual contributor with a lot of ownership.\n\n \n Our hiring process \n So you know what you’re signing up for, start to finish: \n\n • A 30-minute intro call.\n, • A take-home assignment.\n, • You present it back to us.\n, • 1:1s with our Head of Engineering, our PMs and the founders. We’ll usually run these together on a single day, so it’s one trip and one block in your diary rather than four.\n

Background and Company \n \n Thomas Lyte is a Royal Warrant holder as Goldsmiths and Silversmiths to His Majesty King Charles III. \n A contemporary luxury brand disrupting a traditional industry, we have quickly established a reputation as world-class designers and makers of exquisite bespoke silverware. \n \n We are responsible for designing, making and restoring some of sports most iconic trophies including the Emirates FA Cup, the Rugby World Cup, the ATP Finals Trophies, FIFAe World Cup, and the ICC's Men's and Women's Cricket World Cups. \n \n At Thomas Lyte, we combine the latest technologies with centuries of knowledge and are renowned for our stunning designs, superb craftsmanship, and incomparable service. \n \n Our team of master craftspeople are bespoke silver and gold specialists and among the most talented artisans and metalworkers in the world. The priceless pieces they create are packaged and presented immaculately at our London workshops, before being promptly delivered to our clients based all over the world. \n \n The Role \n \n The Client & Partnerships Executive is responsible for supporting the successful delivery of client projects from sales confirmation through to fulfilment, ensuring clear client communication, accurate project administration, effective coordination with internal teams, and high-quality Salesforce data management. Working in-person in our Holborn office 4 days per week, with 1 day per week in our Hainault workshop. \n \n Company Culture \n \n • Our team’s passion, drive and commitment are at the heart of our success and growth \n • We embrace new ideas, innovation and change is the key to success \n • The diverse network of talents nurtured across all departments, gives us all the tools required to meet our objectives and goals \n • A varied, fast paced, high energy working environment, built on the trust and support of colleagues \n \n Responsibilities of the Role \n \n • Project management of sales orders to ensure successful fulfilment and delivery of projects, supporting the Client and Partnerships team to deliver major projects and taking responsibility for operational client communication. \n • Control of key project documents including signed sales order confirmation, official signed artwork and product designs, and other supporting documents \n • Liaison with customers and internal staff across the business \n • Support the Client and Partnerships Director and Client and Partnerships Managers with artwork creation process, order processing and fulfilment \n • Weekly attendance at Production meeting \n • Regular monitoring and review of production schedule with workshop management team \n • Monitor and manage customer complaints to ensure successful resolution \n • Support operational improvements to reduce issues, increase productivity and efficiency, to achieve cost savings and grow profits \n • Manage the day-to-day administration of Salesforce for the company, ensuring forecasting and leads and opportunities are up to date and liaising with the Account Managers to ensure all contact details are correct. Performing weekly data cleanses and working closely with the Head of Proposition Development to administer the database, so it is consistently up to date. \n • Triage enquiries and support with lead distribution \n \n Skills and Experience \n \n • Strong project management experience, ideally within a sales order, client delivery, production/manufacturing, luxury, bespoke, or product-led environment. \n • Experience coordinating projects from sales confirmation through to fulfilment, delivery, and post-sale client support. \n • Excellent client communication skills, with the ability to manage day-to-day operational contact professionally and confidently. \n • High level of attention to detail when managing order details, artwork approvals, product specifications, client documents, and supporting records. \n • Experience working cross-functionally with sales, client relationship, production, operations, artwork/design teams. \n • Strong organisational skills with the ability to manage multiple live projects, deadlines, priorities, and client expectations simultaneously. \n • Experience using CRM systems, ideally Salesforce, including maintaining leads, opportunities, forecasts, contact records, and data quality. \n • Ability to monitor production schedules, identify risks or delays, and escalate issues appropriately to support successful delivery. \n • Confident handling customer enquiries, triaging incoming leads, supporting lead distribution, and managing customer complaints through to resolution. \n • Commercial awareness and problem-solving ability, with a focus on improving processes, reducing issues, increasing efficiency, and supporting profitability. \n \n Personality & Attributes \n \n • Highly organised, structured, and methodical, with a natural ability to keep projects, documents, data, and deadlines under control. \n • Client-focused, professional, and service-driven, with a commitment to delivering a high-quality experience. \n • Calm and composed under pressure, particularly when managing deadlines, production challenges, client concerns, or changing priorities. \n • Proactive and solutions-focused, with the confidence to identify issues early and take practical steps to resolve them. \n • Collaborative and team-oriented, able to build trusted working relationships across sales, partnerships, production, design, operations, and workshop teams. \n • Detail-oriented and accurate, with pride in getting things right first time and maintaining high standards of documentation and communication. \n • Resilient, adaptable, and hands-on, with a positive approach to supporting both client activity and day-to-day operational delivery. \n \n Benefits \n \n • Company bonus scheme \n • Generous private healthcare \n • Auto-enrolment pension scheme \n • Salary sacrifice electric vehicle leasing scheme \n • Occasional access to complimentary tickets and hospitality at sporting events and industry events and dinners, as well as team events \n • Additional days off for birthday and charity work \n • Employee Assistance Programme, including lifestyle discounts and resources \n • Gym membership included \n

Membership Manager \n \n Job Type Permanent \n Location Central London (Bloomsbury) \n Salary £53,250 with excellent benefits including 25 days holiday, private healthcare, leisure travel insurance, health & wellbeing allowance, interest-free season ticket loan and cycle-to-work scheme \n Hours 35 hours per week; hybrid working (2-3 days in the office per week) \n \n We are looking for a Membership Manager to play a key role in driving member engagement, retention and growth across the FDF. Reporting to the Head of Membership, you will lead the day-to-day delivery of membership activities, ensuring members receive a high-quality experience throughout their journey with FDF. \n You will work closely with colleagues across the organisation to strengthen member engagement, demonstrate the value of membership and identify opportunities to improve how we support and connect with our members. \n This is an exciting opportunity to help shape and enhance the membership experience at FDF, working with colleagues across the organisation to ensure our members receive exceptional value and support. You'll have the opportunity to influence how we engage with members, drive continuous improvement and contribute directly to membership growth and retention. \n \n Key responsibilities \n\n • Build and maintain strong relationships with member companies, promoting engagement across FDF activities, events and services.\n, • Lead member retention activity, including identifying risks, developing retention plans and demonstrating membership value.\n, • Manage and continuously improve the member journey, including onboarding, engagement and renewals.\n, • Lead member feedback activities and use engagement data and insights to improve the member experience.\n, • Oversee membership operations, ensuring accurate data, reporting and efficient administration processes.\n, • Manage the annual membership renewal process, working closely with finance and other internal teams.\n, • Produce and analyse membership reporting, identifying trends and opportunities to strengthen engagement and retention.\n, • Support membership growth through prospect engagement, referrals and cross-organisational collaboration.\n, • Deliver and support member communications, events, forums and engagement initiatives, working with colleagues across FDF.\n, • Line manage and develop the Membership Executive, fostering a collaborative, proactive and member-focused culture.\n\n \n Requirements \n We're looking for someone who is highly organised, relationship-focused and passionate about delivering excellent service. You will have: \n\n • Experience in membership, account management, customer success or stakeholder engagement roles.\n, • Experience managing relationships in a B2B environment.\n, • Experience supporting, coaching or developing colleagues.\n, • Strong customer service and stakeholder engagement skills.\n, • The ability to analyse data and turn insights into practical actions.\n, • Experience using CRM or membership management systems.\n, • Effective organisational skills with the ability to manage multiple priorities.\n, • The confidence to work across teams, influence outcomes and drive improvements.\n, • Commercial awareness and an understanding of what delivers value to members.\n\n \n To apply: Please send us your CV by 31 August 2026, 4pm. Only shortlisted applicants will be contacted. \n Equal Opportunities: We are an equal opportunities employer and welcome applications from all backgrounds. We are open to discussing flexible working arrangements and reasonable adjustments for disabilities or medical conditions. \n

The Company \n Fundment is a fast-growing wealth infrastructure company embarking on an exciting growth phase, looking to hire a Implementation Onboarding Manager to focus on client onboarding. This position will report into our Head of Adviser Success and requires in-depth knowledge of tax wrapper administration and operational functionality within the platform space. \n \n Fundment is transforming the platform experience for advice firms and their clients. Our technology delivers efficiencies through market leading workflows for account opening, integrations with other tools and software systems, and by meeting adviser and client needs via a toolkit offering streamlined transfers, advisory portfolio management tools, a wide range of MPSs, custom indexing technology, and all the in-house wrappers they expect. Free from decades of outdated technology, inefficiencies and high costs, Fundment gives advisers and their clients a simple, modern, platform experience. \n \n The role \n The Implementation Onboarding Manager plays a pivotal role in ensuring our clients have a seamless onboarding experience and are fully equipped to utilise our platform's functionality. This role involves becoming a platform specialist, training new clients, preparing contracts, assisting with the onboarding process, updating the CRM system, and performing various research and administrative tasks. The ideal candidate will possess excellent communication skills, enjoy training others and demonstrate strong technical abilities. \n \n Our platform offers a multitude of tax wrappers including ISAs and Pensions so a good understanding of these products will be required. \n \n Key responsibilities: \n\n • Client Training and Onboarding - conduct training sessions for new clients to ensure they understand and can effectively use the platform's functionality\n, • Prepare and manage client contracts, ensuring all necessary information is accurately captured\n, • Liaise with clients and internal teams to gather required documentation and approvals\n, • Maintain organized records of all contractual agreements\n, • Update and maintain the CRM system with accurate client information\n\n \n Essential Requirements: \n\n • Previous experience working with an investment management platform and strong knowledge of financial products\n, • Experience in a client onboarding, or similar role within the financial services industry, ideally liaising with financial advisers\n, • Aptitude for learning software/technology minded\n, • Excellent communication and interpersonal skills, with the ability to explain complex concepts in a clear and concise manner\n\n Desirable: \n\n • Relevant qualifications in finance or related fields, IOC or FA2 in Pension Administration\n, • Client onboarding, AML and KYC experience\n\n Previous experience of technical or software training would be highly beneficial \n Why join us? \n Be part of our flexible and supportive work environment, where our innovative team value collaboration and trust. Make an impact and challenge yourself to continually improve, raise standards and see how your work contributes to our future goals. Develop your knowledge and progress your career within a growing business where you will be exposed to a range of business aspects and understand how we improve efficiency and do things differently at Fundment. \n We support our team with the flexibility to work on a hybrid basis, 3-4 days a week in our London office. \n\n • 28 days annual leave plus bank holidays\n, • Enhanced maternity/paternity/adoption leave\n, • Pension 6% employer contribution\n, • Bupa Private Medical\n, • Medicash Cash Plan\n, • Travel Insurance\n, • Life Assurance\n, • Employee Assistance Programme\n, • Training and Development/Qualification Sponsorship\n\n Our collaborative office space ensures we are able to regularly get together to input ideas, discuss plans, work on projects, celebrate success and develop our skills. \n We are happy to consider any reasonable adjustments that applicants may need during the recruitment process. \n We will evaluate applications within 2 weeks, video interviews will be followed by in person final interviews in Fitzrovia. \n No agencies please. \n Fundment Values: Trustworthy, Collaborative, Supportive, Innovative & Flexible

Harris Hill is delighted to be working with a fantastic charity to recruit a passionate and experienced Community & Events Fundraising Manager. \n \n This is an exciting opportunity to join a compassionate and ambitious organisation, leading the development and growth of charity's Community & Events fundraising programme. Reporting to the Head of Public Fundraising, you will play a key role in shaping strategy, driving income growth and building a high-performing team that delivers exceptional supporter experiences. \n About the Role \n As Community & Events Fundraising Manager, you will lead and inspire a dedicated fundraising team, bringing structure, innovation and accountability to the Community & Events function. You will oversee a diverse portfolio of community fundraising activity, mass participation events and special events, while developing clear plans to achieve sustainable income growth. \n Key responsibilities include: \n\n • Leading and developing a motivated, high performing fundraising team\n, • Translating fundraising strategy into clear operational plans and delivery roadmaps\n, • Managing budgets, KPIs and income targets\n, • Driving supporter engagement and stewardship excellence\n, • Developing new fundraising products and events\n, • Using data and CRM insight to improve performance and supporter journeys\n, • Ensuring fundraising compliance and best practice\n, • Acting as an ambassador for the charity across the community\n\n About You \n We are looking for a collaborative and strategic fundraising leader with: \n\n • Proven experience managing teams within a fundraising or income generation environment\n, • Strong Community and/or Events fundraising experience with a track record of income growth\n, • Experience managing budgets, KPIs and business plans\n, • Excellent leadership, planning and organisational skills\n, • Strong understanding of supporter stewardship and fundraising best practice\n, • Experience using CRM systems and data insight effectively\n, • A genuine commitment to the mission and values of hospice care\n\n This role would suit someone who thrives on motivating others, improving ways of working and delivering meaningful impact through fundraising. \n \n Salary: up to £42,000 per annum \n Contract type: Permanent, full time \n Location: London, hybrid working- 2 days in the office \n Deadline: On rolling basis \n \n Recruitment process: Cv and Supporting Statement to Dagmara.depaula@harrishill.co.uk \n \n If this sounds like you, then please do get in touch ASAP! \n As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics. \n

Love customers and doughnuts as much as we do? \n \n Then keep reading \n Here at Krispy Kreme UK& Ireland we're looking for a Head of Customer & Loyalty to help shape and step change the future of one of the world's most loved brands. \n \n But let's clear something up... \n \n This isn't a CRM role. It isn't just about loyalty. This is about leading the customer growth strategy, shaping commercial strategies and championing the voice of the customer which ul leads to customers choosing Krispy Kreme again and again… \n \n You'll turn insight into action, data into decisions and loyalty into long-term growth. From retail and e-commerce to delivery and partnerships, you'll influence how millions of customers discover, experience and fall in love with Krispy Kreme (time and time again…) \n If you're someone who gets excited by customer behaviour, commercial growth and creating unforgettable experiences, we'd love to meet you. \n \n You'll thrive here if you: \n\n • Love doughnuts!\n, • Love understanding what makes customers tick.\n, • Have a track record of turning insight into bold commercial action.\n, • Think beyond campaigns and focus on sustainable growth.\n, • Build experiences people genuinely want to come back for.\n, • Enjoy bringing people together, influencing across teams and challenging the status quo.\n\n At Krispy Kreme, we don't just sell doughnuts. We create moments of joy. We're ambitious, collaborative, fast-moving and never take ourselves too seriously. It's a place where big ideas are welcomed, curiosity is encouraged and you'll have the freedom to make a real impact. \n \n What's in it for you? \n\n • 25 days' holiday plus bank holidays, with the option to buy up to 5 additional days.\n, • Pension scheme (5% employee / 3% employer) and life assurance at 1x salary.\n, • Bupa healthcare, wellbeing support through WeCare and Grocery Aid, plus enhanced sick pay.\n, • Hybrid working Hybrid working (London office three days per week)\n, • Access to exclusive employee perks through our Treat Box rewards platform.\n, • Weekly doughnuts on us, plus 50% off doughnuts, 30% off drinks and 25% off Merch across our UK & Ireland Krispy Kreme stores.\n\n \n Ready to create more moments of joy with us? \n \n Apply today – It could only be Krispy Kreme!

Harris Hill are delighted to be partnering with a highly respected international charity to recruit a Head of Corporate Development. \n \n This is a fantastic opportunity to lead a growing corporate fundraising programme within a values-led organisation making a real impact across the world. You'll combine strategic relationship management with new business development, working with corporate partners across the UK, Europe and internationally. \n \n A real highlight of the role is the opportunity for international travel (approximately 6–7 weeks per year), with recent trips including Singapore, Japan, Dubai and across Europe. \n \n The Role \n You'll lead corporate fundraising, delivering an annual income target of around £900,000 through a broad portfolio of corporate partnerships. Unlike many charities, income comes from a diverse range of supporters rather than a handful of large six-figure donors, making strong relationship management and business development equally important. \n You'll also lead a small team, use CRM data to drive fundraising activity, and work closely with senior stakeholders to maximise opportunities. \n \n About You \n We're looking for someone who: \n\n • Has strong corporate fundraising experience.\n, • Enjoys both account management and winning new business.\n, • Is a confident relationship builder who isn't afraid to make the ask.\n, • Is commercially minded and solutions-focused.\n, • Is comfortable using fundraising data and CRM systems.\n, • Has experience managing or developing people.\n, • Is excited by working with both UK and international partners.\n\n \n Why Apply? \n You'll be joining an organisation with an exceptional culture, a long-standing leadership team and an ambitious fundraising function that has grown from just 3 people in 2017 to 14 today. It's a collaborative, supportive environment where people genuinely enjoy working and where you'll have the opportunity to make a meaningful global impact. \n \n How to Apply \n Please submit your CV together with a supporting statement of no more than 500 words outlining your suitability for the role by 12:00pm on Tuesday 25 August 2026. \n First-round interviews: Monday 7 or Tuesday 8 September 2026 (virtual) \n Second-round interviews: Thursday 24 September 2026 (in person, London) \n \n If interested please contact Hannah at Harris Hill on hannah.laking@harrishill.co.uk \n \n If this sounds like you, then please do get in touch ASAP! \n \n As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

ABOUT US \n At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in. \n \n OUR VALUES \n Our values shape every hire we make and every team we build: \n 🌍 Value Every Voice — we put people first \n 🤝 Act with Integrity — we do what’s right \n 🧭 Explore Beyond Boundaries — we’re driven by curiosity \n 🎯 Own the Outcome — we take responsibility for our decisions \n ✨ Succeed Together — we’ve got each other’s backs \n \n POSITION SUMMARY \n TTC Tech is seeking an experienced and delivery-focused Technology Project Manager to lead \n the Longitude Replacement project, a major transformation initiative focused on replacing a \n critical legacy reservation platform for the Uniworld River Cruise brand, with a modern, scalable \n off-the-shelf solution (iTravel Cruise). \n \n The Longitude platform is currently a bespoke implementation that supports core business \n capabilities across reservations, inventory, pricing, customer servicing and operational processes \n for Uniworld. Its replacement will require close coordination across technology, product, \n operations, finance, data, architecture and external delivery partners. \n \n Reporting to the Head of PMO and working under the strategic direction of the VP Technology \n for Uniworld, the successful candidate will provide hands-on leadership across the full project \n lifecycle, from mobilisation and detailed planning through design, build, integration, data \n migration, testing, implementation and operational transition. \n \n This role requires someone with demonstrable experience delivering complex enterprise technology, reservation, booking, ERP, CRM, transactional platform or legacy system replacement projects. The successful candidate must be comfortable operating across multiple workstreams, managing significant dependencies and translating strategic direction into a clear, controlled and executable delivery plan. \n \n The Project Manager will be accountable for delivering the project to agreed scope, time and budget while ensuring that technology outputs translate into operational readiness, measurable business value and realise the benefits committed in the business case \n \n KEY RESPONSIBILITIES \n \n End-to-End Project Delivery \n Lead the Longitude Replacement project from mobilisation and planning through design, build, integration, data migration, testing, deployment, hypercare and value realisation. This is an exciting transformation initiative that will see the replacement of a legacy reservation system for our river cruise brand with an off-the-shelf cloud-based solution. \n \n Integrated Planning, Scope, Schedule & Budget Control \n Develop and maintain the integrated project plan, milestones, roadmap and critical path, managing delivery against agreed scope, timeline, resources and budget. \n \n Technical Coordination \n Coordinate delivery across architecture, product, engineering, integration, infrastructure, security, data and operational teams, ensuring technical decisions and dependencies are visible, understood and managed. \n \n Data Migration & Reconciliation \n Working under the Head of Tech PMO, and a dotted line into the Brand VP of Technology, oversee the development and execution of the data migration strategy, including data cleansing, mapping, validation, reconciliation, mock migrations and final cutover. \n \n Cross-Functional Team Leadership \n Mobilise and lead matrixed delivery teams across Technology, Product, Operations, Finance, Data, Customer Service and the wider business, ensuring clear accountability and delivery momentum. \n \n Stakeholder & Vendor Management \n Build trusted relationships with sponsors, senior stakeholders and external delivery partners, holding all parties accountable for agreed outcomes, quality, deliverables and timelines. \n \n Governance, Reporting & Delivery Methodology \n Apply TTC Tech’s PDLC and the appropriate Agile, Waterfall or hybrid delivery approach, maintaining accurate reporting, RAID logs, change control, decisions and financial updates for PMO and executive forums. \n \n Risk, Issue & Dependency Management \n Proactively identify and manage project risks, issues, technical dependencies, resource constraints and critical decisions, ensuring timely escalation and effective mitigation. \n \n Testing, Cutover & Operational Readiness \n Coordinate system, integration, regression, performance and user acceptance testing, alongside training, business readiness, cutover planning, go-live and hypercare. \n \n Benefits & Continuous Improvement \n Ensure the new platform delivers measurable improvements in scalability, resilience, operational efficiency and customer experience while contributing to improvements in TTC Tech’s delivery practices. \n \n KEY INDIVIDUAL TRAITS \n\n • Structured & Delivery-Focused - Brings control, discipline and clarity to complex projects without creating unnecessary bureaucracy.\n, • Technically Curious - Understands complex technology delivery sufficiently to challenge assumptions, identify dependencies and ask the right questions.\n, • Outcome-Oriented - Maintains focus on business outcomes, operational readiness and value rather than project activity alone.\n, • Strong Leadership & Ownership - Takes accountability for delivery and actively drives decisions, actions and issue resolution.\n, • Stakeholder Influence - Able to engage, influence and challenge senior stakeholders, securing alignment and timely decisions.\n, • Calm Under Pressure - Operates effectively in high-pressure environments involving ambiguity, changing priorities and critical delivery deadlines.\n, • Communication & Gravitas - Communicates clearly and credibly with executives, sponsors, delivery teams and third-party partners.\n, • Attention to Detail - Maintains reliable project plans, governance, financial tracking, actions, risks, dependencies and decision records.\n, • Commercial Awareness -Understands vendor commitments, budgets, contracts, delivery milestones and the financial implications of project decisions.\n\n \n YOUR EXPERIENCE AND EXPERTISE \n \n Essential Experience \n\n • 5+ years’ experience delivering complex technology projects within matrixed or transformation environments.\n, • Proven experience delivering enterprise platforms, reservation systems, booking systems, ERP, CRM, transactional systems or major legacy technology replacements.\n, • Experience managing projects across the full delivery lifecycle, including discovery, design, build, integration, data migration, testing, cutover and hypercare.\n, • Strong experience managing complex integrations and dependencies across multiple systems and technology teams.\n, • Experience leading data migration activities, including planning, validation, reconciliation and cutover.\n, • Experience working in a matrixed organisational model and co-ordinating with product, engineering, architecture, data, security, testing and operational teams.\n, • Strong project governance, planning, budget management, RAID management, change control and executive reporting experience.\n, • Experience managing external vendors, systems integrators or software delivery partners.\n, • Proficiency with project and delivery tools such as Monday.com, Jira, Confluence and Excel or equivalent platforms.\n\n \n Highly Desirable Experience \n\n • Experience delivering reservation, travel, booking, inventory, pricing or customer servicing platforms.\n, • Experience replacing complex legacy or business-critical operational systems.\n, • Experience in travel, hospitality, retail, eCommerce or other high-volume transactional environments.\n, • Experience with Software-as-a-Service platforms, configurable commercial products or systems integration programmes.\n, • Experience managing complex cutovers where legacy and replacement systems may need to operate in parallel.\n, • Experience coordinating operational readiness, training and business process change.\n, • Experience working in a private-equity-backed or fast-paced transformation environment.\n\n \n TRAVEL & OTHER REQUIREMENTS \n\n • Flexibility to work irregular hours where needed to accommodate international stakeholders or offshore delivery teams.\n, • Ability to operate effectively in a fast-paced, private-equity-backed transformation environment.\n

JOB TITLE: Legal and Commercial Lead \n REPORTS TO: Head of Legal Operations \n DEPARTMENT: Legal, Company Operations \n LOCATION: Penta Consulting Ltd, Oaks House, 16-22 West Street, Epsom, Surrey, KT18 7RG (on-site) \n \n ABOUT PENTA CONSULTING LTD \n \n At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation. \n \n With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics. \n \n Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape. \n \n If you're looking to join an award-winning, forward-thinking, and solution-focused team, Penta Consulting is the place to grow your career. \n \n KEY STAKEHOLDERS \n \n Executive Management Team, Senior Leadership Team, Company Operations, Resource Operations and Professional Services. \n \n JOB PURPOSE \n \n The Legal & Commercial Lead is responsible for the day-to-day execution and delivery of all legal and commercial activities across the business, ensuring contracts, procurement, and compliance matters are managed efficiently, consistently, and in line with company risk appetite. \n \n Reporting directly to the Head of Legal Operations this role acts as the operational owner of legal and commercial workstreams, providing hands on support to sales, operations, finance, and compliance teams. The role is accountable for managing contract lifecycles, overseeing client onboarding and procurement, maintaining legal documentation, and ensuring contractual and regulatory obligations are met across all jurisdictions in which the business operates. The Legal & Commercial Lead is accountable for ensuring that legal and commercial operations are not only compliant, but operationally efficient, scalable, and supported by appropriate systems and automation. \n \n DUTIES & RESPONSIBILITIES \n \n Contract Management & Commercial Execution \n\n • Own the end-to-end contract lifecycle for group companies, clients, suppliers, and ad-hoc requests from initial review through to execution, renewal, and termination.\n, • Draft, review, negotiate, and finalise a wide range of commercial agreements including NDAs, MSAs, MPA’s, Collaboration Frameworks, RFI’s, SOWs, agreements, and amendments.\n, • Ensure contractual terms appropriately reflect agreed commercial positions, flow downs, and risk mitigation measures.\n, • Maintain and continuously improve standard contract templates in line with regulatory changes and business requirements, liaising with external counsel where necessary.\n, • Ensure all client and supplier documentation is valid, up to date, and aligned with internal regulatory requirements (KYC’s, credit checks, company certificates, licenses).\n, • Act as the primary legal and commercial point of contact for client and supplier relationships, supporting negotiations and resolving contractual queries.\n, • Monitor contractual compliance and service obligations, escalating risks or breaches as required.\n\n \n Stakeholder Support & Business Enablement \n\n • Provide day to day legal and commercial support to sales, operations, finance, contracts and compliance teams to enable efficient deal execution.\n, • Support the sales function by reviewing and negotiating client terms to facilitate timely deal closure while protecting the company’s commercial interests.\n, • Translate legal risk into clear, pragmatic commercial advice for non-legal stakeholders.\n\n \n Governance, Compliance & Risk \n\n • Ensure all contracts and commercial activities comply with internal policies, regulatory requirements, and jurisdictional obligations.\n, • Maintain accurate and up to date contract records, databases, and document repositories, flagging key dates, renewals, and expiries.\n, • Identify recurring risks or inefficiencies in contracting and procurement processes and recommend improvements.\n, • Support audits, internal reviews, and compliance initiatives as required.\n\n \n Team & Operational Support \n\n • Act as an operational escalation point for team members, providing guidance on legal or contract queries and process adherence.\n, • Support onboarding and training new team members on legal and commercial processes, templates, and best practices.\n, • Deputise for the Head of Legal Operations on routine operational matters when required.\n\n \n Automation, Systems & Operational Process Improvement \n\n • Own and continuously improve legal and commercial operational processes, ensuring workflows are efficient, scalable, and aligned with business growth.\n, • Identify opportunities to automate manual, repetitive, or high volume legal and commercial tasks, including contract lifecycle management, procurement onboarding, approvals, and renewals.\n, • Act as the departmental lead for systems and tools, including contract repositories, workflow tools, CRM integrations, and document management platforms.\n, • Develop and maintain standard operating procedures (SOPs), playbooks, and guidance for legal and commercial processes, ensuring consistency and audit readiness.\n, • Ensure automation and process changes continue to meet regulatory, contractual, and internal governance requirements.\n\n \n EXPERIENCE & QUALIFICATIONS \n\n • Proven experience in an in-house legal role or commercial legal role.\n, • Experience working within a commercial, operational or compliance environment (professional services or staffing industry preferred).\n, • Strong understanding of legal agreements, commercial risk, compliance and legal operational efficiencies and best practices.\n, • Knowledge of regulatory and operational compliance standards\n, • Skilled in relationship management across internal and external teams.\n, • Proficient with CRM systems, document management, reporting tools and Microsoft Office suite.\n\n \n THE IDEAL CANDIDATE \n\n • Strong analytical, problem solving and investigative mindset.\n, • High attention to detail and accuracy.\n, • Confident communicator with excellent stakeholder management capabilities.\n, • Proactive, commercially aware, and able to identify risks before they surface.\n, • Adaptable, organised and able to manage competing priorities in a fast-paced environment.\n, • Integrity driven with strong professional ethics.\n\n \n BENEFITS \n\n • Christmas & Birthday Leave\n, • Workplace Pension\n, • Bike to Work\n, • Travel Season Ticket Loan\n, • Company Social Events\n, • Company Incentive Trips\n, • Health & Wellbeing Cash Plan Scheme\n, • Employee Assistance Programme\n, • Enhanced Family Planning Policies\n\n \n AWARDS \n\n • FT1000 - Financial Times & Statista's list of fastest growing businesses in Europe 2026\n, • Sunday Times Best Companies to work for 2026 & 2025\n, • King's Award for Enterprise (International Trade) 2025\n, • London Business Awards (International Business of the Year) 2025\n, • London Business Awards (Overall Winner) 2025\n, • TIARA Awards (Growth Company of the Year) 2025\n, • TIARA Awards (UK Specialist of the Year (Over £20m)) 2025\n, • Recognised in the Sunday Times 100 2025\n, • Shortlisted for the Growing Business Awards (2 categories) 2026\n, • Shortlisted for the TIARA Awards (3 categories) 2026\n, • Shortlisted for the Private Business Awards (Scale Up of the Year) 2026\n, • Shortlisted for the National SME Awards (2 categories) 2026\n

\n Location: London (Hybrid working pattern with 2+ days a month in the London Office) \n Salary: £60K - £70K \n About MHFA England \n Mental Health First Aid England is a social enterprise that offers guidance and training to support mental health, in the workplace and beyond. \n We are a Licensed Provider of Mental Health First Aid training from MHFA International. Based in Australia, MHFA International is a not-for-profit organisation that develops, delivers and evaluates accredited mental health training programmes. \n The Mental Health First Aid programme began in Australia in 2000 and has since evolved into a global movement that is delivered by an active community of licensed providers in 24 countries. \n Mental Health First Aid training came to England in 2007. The Department of Health: National Institute of Mental Health in England (NIMHE) developed and launched the programme as part of a national approach to improving public mental health. \n About the role \n As the Head of IT and Data, you will lead the IT and Data Team in its support of the organisation through the introduction and maintenance of best practices in the provision of IT infrastructure, telecommunications, business systems and strategic planning of future IT requirements to support MHFA’s strategy and staff. You will ensure that all systems are secure, stable and fit for purpose to support the Central team and Instructor Members. \n The Head of IT and Data is a crucial role as you can impact change in the way we use data and insights across the organisation, championing data and introducing insights that enable improvements in business performance. \n To find out more about the role, please click on the following link to review the candidate recruitment pack: MHFA England – Head of IT and Data \n About you \n We would like to hear from you if you have expertise in driving forward digital transformation and a passion for working in collaboration. \n This is likely to include the following skills, attributes and capabilities: \n \n • Experience in complex IT management/development\n, • Ability to manage 3rd party supplier relationships\n \n \n, • A proven track record in strategic planning and implementation.\n, • Experience in implementing a new CRM system with integration with website and other systems\n, • Knowledge of change/project management processes, tools and techniques\n, • Knowledge of GDPR\n, • Knowledge of Microsoft Dynamics 365, Microsoft Azure and the Microsoft Office Productivity Suite\n \n How to Apply \n To apply for this role, please submit your CV and answers to the following questions: \n \n • What is your motivation to work for MHFA and what attracts you to this role specifically?\n, • What relevant skills, knowledge and capability will you bring to MHFA?\n \n Closing Date: Sunday 3rd September at 23:59. \n Diversity and Inclusion Declaration \n MHFA England welcomes all applicants and is keen to ensure their team reflects the diversity of the UK and the communities they serve. They would like to encourage applications from disabled, LGBTQIA+ and Black, Asian and Minority Ethnic backgrounds. \n Accessibility and Adjustments \n We are committed to providing reasonable adjustments throughout our recruitment process and we will always endeavour to be as accommodating as possible. If you would like to discuss any specific requirements, please contact Emmanuel Crosser at emmanuel@diversifying.com or Denise Kawooya at denise@diversifying.com. \n #J-18808-Ljbffr

WILD BY TART \n Eccleston Yards, Belgravia, London \n \n WE'RE HIRING \n Event Sales Executive \n Reporting to: Head of Events \n \n Wild By Tart is a Michelin Guide-listed restaurant at Eccleston Yards in Belgravia, known for its warm, design-led dining room, celebrated seasonal menus and a beautiful private events space that has become a destination in its own right for private dining, product launches, celebrations and corporate hire. \n We're looking to appoint a highly proactive, sales-focused Event Sales Executive who builds and maintains a large, well-qualified pipeline and delivers a high conversion rate. Someone who goes out and wins business rather than waiting to respond to enquiries. A true self-starter who thrives on new business across one of London's most distinctive premium hospitality venues. \n \n THE VENUE \n Wild By Tart is housed within a striking 9,000 sq. ft former power station in Belgravia. A building with real industrial character, reimagined as a warm, design-led space. Beyond the restaurant and bar, the building is home to a photography studio and a mezzanine private dining space, giving the venue a rare range and flexibility for events, from intimate dinners to brand takeovers. \n \n THE ROLE \n\n • Proactively identify and win new business through outbound sales activity.\n, • Sell in-house events, typically social functions, corporate events, product launches, brand runways, private dining and external catering.\n, • Be the primary point of contact for incoming event enquiries, qualifying them for ROI and converting them at a high rate.\n, • Prepare proposals, negotiate contracts, and ensure a smooth handover to the operations team.\n, • Consult with prospective clients to understand their objectives and recommend tailored event solutions.\n, • Advise clients expertly on menus, wine and pairings, AV requirements, entertainment, timings and optimal room layouts.\n, • Drive venue profitability by identifying and executing sales strategies.\n, • Build and maintain a large, well-qualified sales pipeline with a high conversion rate, consistently achieving and exceeding revenue targets.\n, • Maintain accurate records of sales activity and forecasts within the CRM.\n, • Bring a commercially focused sales approach to every client interaction\n\n \n REQUIREMENTS & QUALIFICATIONS \n\n • Commercially driven hospitality events professional with 4+ years' experience generating and converting event revenue across premium restaurants, private dining and event venues.\n, • Proven track record of proactively winning new business, building qualified sales pipelines and converting corporate, agency, brand and private clients into profitable events and repeat customers. \n, • Experienced across the full sales cycle, from prospecting and qualification through site visits, proposals, negotiation and contracting, to deposits and event handover.\n, • Strong commercial understanding of pricing, minimum spends, upselling and event profitability, with the ability to balance client requirements with venue capacity and operational realities.\n, • Confident advising clients across food and beverage, wine, room layouts, AV, entertainment and event logistics, while working closely with operations, kitchen and finance teams to ensure what is sold can be delivered successfully.\n, • Highly disciplined with CRM management, pipeline reporting and forecasting, with performance measured against clear revenue, conversion, activity and repeat business targets.\n, • A proactive, ambitious self-starter who goes out and wins business, rather than waiting for enquiries to come in.\n, • Commercially driven and target-focused, motivated by uncapped commission and high earning potential.\n, • Highly organised, with meticulous attention to detail and strong multitasking abilities.\n, • Strong knowledge of the London events landscape, ideally with an existing network\n\n \n WHAT WE OFFER \n £40,000 per annum, plus uncapped commission (OTE starting from £60,000) \n \n HOW TO APPLY \n All applicants must have the right to work in the UK as we are unable to offer visa sponsorship for this role. \n Please send your CV and a short covering note to Karen Gallagher

NABA London is currently seeking a motivated individual for the role of \n \n Course Leader - Design Area \n \n The successful candidates will be based in London and work closely with the School Director and Head of Education. In this role the role the Course Leader will ensure all activities aimed at innovating, planning and developing courses guaranteeing full student satisfaction and providing coordination and support to external faculty. They will ensure the supply of teaching activities and didactic support during all phases of the programs, using the professional Institutions and Companies network to generate opportunities for the students. \n \n The selected candidate will carry out the following activities: \n \n Course Planning \n\n • Elaborate the schedule of assigned courses and the alignment of activities carried out by the external faculty, in collaboration with the Academic Coordination and with the campus laboratories, considering occupancy, program aims and curriculum and student experience.\n, • Ensure the production and reviewing of the program handbooks.\n, • Provide support to the Director of Education for all needs connected to program accreditation processes.\n\n \n Course Delivery \n\n • Supervise the monitoring of course performances and related planning activities, taking necessary action and implementing any necessary changes in accordance with the Director of Education based on the results of student surveys (Surveys are prepared and managed by the Academic Coordination)\n, • Ensure the elaboration of student study plans and provide support for the fine-tuning of student portfolios;\n, • Prepare purchase requests to be submitted for approval of the Director of Education (materials, visiting professors, rentals, professional services, etc.).\n\n \n Academic & Teaching Activities \n\n • Prepare the educational materials, lectures and exams for teaching activities for all academic activities related to their program(s) including but not limited to scheduled courses and workshops; as content experts,\n, • Deliver a minimum of 48 hours of direct scheduled teaching time (lessons) within a calendar year (independent of and in addition to in-class activities for which they already participate in as supervisors and coordination of the program)\n, • Supervise and support the development of high-level student projects and final portfolios;\n, • Ensure attendance in faculty meetings, admissions tests and examination committees;\n, • Guide, structure and ensure the implementation of full assessment process to a high academic standard;\n, • Prepare academic improvement planning reports,\n, • Take active role in course panels and academic panels\n, • Support external boards and progression boards.\n, • Participate in lectures, talks and conferences online or off campus at host institutions and/or events.\n, • Collaborate and support in the organization of events, exhibitions, presentations, shows of student and/or academic work.\n, • Define and supervise the academic research activities and special projects related to their program’s areas.\n\n \n Academic Dissemination \n\n • Proactively support the dissemination and communication of School project outputs and initiatives.\n, • Promote and oversee producing (scientific) papers, reports, and short essays to be published and used in communication activities, in collaboration with the external faculty.\n\n \n Faculty Management \n\n • Ensure the definition of the faculty, scouting and managing the selection of new teachers and monitoring their performances\n, • Ensure tutoring activities to support students in their activities.\n\n \n Student Care \n\n • Offer an interface and support to students concerning all academic matters (support for in-depth studies of didactic topics or for the development of specific projects)\n, • Ensure the monitoring of students’ satisfaction (assessment of teachers, satisfaction with the academic content and with support activities and staff, etc.) and formulate proposals for improvement.\n\n \n Support non-Academic Activities \n\n • Ensure participation in promotional activities and candidate consultation to support Enrollment and Admissions (Open Days, application reviews, and candidate assessment, etc.)\n, • Review portfolios submitted by prospective students as part of the admissions process prior to enrollment in NABA.\n, • Provide support in Industry Relations activities (management of relations with companies) and to Career Services (scholarships, internship opportunities and projects)\n, • Provide support during the Scholarship assignment process.\n, • Provide support to Communications in the identification of quality student projects and documentation.\n\n \n SEN (Special Educational Needs) and SpLD (Specific Learning Difficulties) Academic Coordination \n\n • Work in close collaboration with the Student Support Office to ensure an inclusive and supportive academic environment.\n, • Oversee the academic alignment of personalized study plans and support measures for students with Specific Learning Difficulties (SpLDs), ensuring that accommodations are coherent with the program’s structure and learning outcomes.\n, • Contribute to the design and implementation of inclusive teaching practices\n, • Promote awareness within the faculty, and ensure that academic materials, assessments, and learning strategies are accessible and responsive to diverse student needs.\n\n \n Requirements \n \n Academic Qualifications: \n\n • Master’s degree (PhD preferred) in a relevant discipline within the field of design, arts, communication, or other related areas.\n\n \n Experience: \n\n • Proven experience (minimum 7 years) in academic program coordination and course planning within higher education institutions.\n, • Demonstrated teaching experience, with a minimum of 50 hours of direct instruction annually.\n, • Experience managing academic faculty and coordinating external professionals.\n, • Familiarity with program accreditation processes and academic quality assurance standards.\n\n \n Skills & Competencies: \n\n • Strong project and time management skills, with the ability to manage multiple academic and operational responsibilities simultaneously.\n, • Excellent interpersonal and communication skills, with a student-centered mindset.\n, • Ability to support, supervise and evaluate student academic performance, portfolios, and research projects.\n, • Competency in curriculum design and delivery, learning assessment strategies, and educational innovation.\n, • Capacity to draft academic materials, including handbooks, research publications, and course documents.\n, • Ability and experience in contributing to projects or initiatives that are university-wide or cut across academic disciplines with demonstrable beneficial outcomes\n, • Ability to manage cross-disciplinary teams working on bespoke projects/initiatives.\n, • Experience of developing new practices, or processes, and or policies.\n\n \n Language Skills: \n\n • Fluency in English (C1 level or higher); knowledge of another language is a plus.\n\n \n Other Requirements: \n\n • Availability to participate in promotional and institutional events (Open Days, conferences, exhibitions, etc.).\n, • Interest in supporting industry relations, student career services, and research dissemination.\n, • Commitment to fostering academic excellence and innovation in higher education.\n\n \n Inclusive Education & Student Support \n\n • Solid understanding of inclusive teaching principles and UK higher education policies regarding students with disabilities, including the Equality Act 2010.\n, • Experience supporting or coordinating academic adjustments for students with Specific Learning Difficulties (SpLDs), in collaboration with Student Support services.\n, • Awareness of pedagogical approaches such as Universal Design for Learning (UDL) and inclusive assessment methods.\n, • Completion of CPD training or relevant short courses in inclusive education or neurodiversity (desirable).\n\n \n \n Terms of Employment \n \n Contract: Full-time \n Contract type: Consultant \n Compensation: £ 75/ per hour \n Workplace: Based in London (Here East) \n Working pattern: On-site \n Start date: June 2026 \n \n Why Join NABA London? \n Joining NABA London offers the opportunity to be part of the launch of a new international creative institution in London. \n \n You will gain exposure across student recruitment, admissions, CRM management, applicant engagement, and enrolment operations while working within a collaborative and internationally connected environment. \n Please, send your application and authorize the treatment of personal data in compliance with the GDPR 679/16. \n \n According to GDPR 679/16 we inform you that the treatment of Personal Data contained in your resume will respect the principles of legality, fairness and transparency and protection of your privacy and your rights. We only use the personal data we collect for the recruiting activities, such as your name, surname, address, email address, educational and employment background and job qualifications.

Customer Success Manager | POS, Payments & Implementation | EventTech \n \n\n • Salary: £55,000 - £60,000\n, • Location: Hybrid, West London\n\n \n Our client builds POS and payments infrastructure for festivals and major events in multiple countries, handling cashless transactions and multi-vendor management for organisers who need it to work without fail on the day. They're hiring a Customer Success Manager to own each client account end to end. \n \n You'll be the single point of contact for each account you own, from signed contract through go-live and into steady state. You'll build the implementation plan and the master timeline, brief the Implementation, Customer Support and Logistics & Operations teams on what's needed and by when, and hold them to it, without any of them reporting to you directly. You'll join technical demos to support pre-sales, train the client's users before launch, and be on-site for go-live, resolving issues and keeping things moving when it matters most. \n \n You'll report to the Head of Customer Success and work hybrid from a West London office, with travel to sites for go-lives, including some evenings and weekends around events. \n \n Non-Negotiables \n\n • Project management or customer success / account management experience, ideally in SaaS, POS, payments or events/hospitality technology\n, • Track record owning a customer relationship as the single point of contact\n, • Experience delegating to and holding cross-functional teams accountable without direct line authority\n, • Confidence handling payments, invoicing and rev-share conversations directly with clients\n, • Willingness to travel and work on-site for go-lives, including some evenings and weekends\n\n \n What You'll Work With \n\n • CRM / ticketing and project management tools (HubSpot ideal)\n, • Multi-vendor cashless payment systems\n, • Implementation, Customer Support and Logistics & Operations teams\n, • Service Level Agreement (SLA) monitoring and reporting\n\n \n Nice to Haves \n\n • Background in events, hospitality or ticketing technology\n, • Experience supporting pre-sales, including joining technical demos\n\n \n Why Join / Projects \n You're the face of the business to every client you own, not one voice among several on an account team. The clients on your patch run live events in multiple countries, so no two go-lives look the same. The work runs from calm planning sessions in the office to being the one on-site keeping a launch on track under real pressure. It's end-to-end ownership: you scope it, plan it, delegate it, deliver it, and stay accountable for it long after the event's over. \n \n Customer Success Manager | POS, Payments & Implementation | EventTech

Company description\n Brand Your is a B2B branded packaging company focused on helping businesses create fully customisable, memorable brand experiences. We offer high-quality packaging with low minimum order quantities, making it accessible for brands of all sizes. Customers can design and order packaging online in just a few clicks, enabling fast turnaround and delivery. We’re dedicated to making branded packaging the “total package,” combining quality, speed and ease of use. \n Role description\n This is a full-time Operations Manager role based in our London office, reporting to our Head of Operations. You'll build the systems and processes this business runs on, and you'll be the person the team comes to when something needs designing, building or joining up. \n \n You'll work closely with sales, marketing and account management. Owning your own projects and working to build the team what they need to grow: the reporting and dashboards that show what's actually happening, automations that take manual work off their plate and the systems that connect our CRM to our platform. \n \n We're a lean team growing and scaling fast, moving into new markets. The remit is broad and you'd have a direct impact on how the business runs. \n What you’ll do\n\n • Support the commercial teams. Sit with our sales reps and account managers, understand how they work and design the changes that help accelerate revenue and growth. That includes how leads reach the right person in the first place - territory, routing and the rules that decide who picks up what.\n, • The systems we run on. Our business runs on HubSpot and a custom e-commerce platform. You'll shape how information moves between them, what we capture and whether what comes out of them can be trusted.\n, • Reporting. You’ll build and maintain the reporting infrastructure the commercial teams run on. You’ll use it to spot patterns and trends in the business - where growth is coming from, where it’s leaking away and turn those into opportunities the teams can act on. You’ll be the person anyone can bring a question to: the one who can say what a number means, why it moved and what to do about it.\n, • Forecasting. Help us see where we'll land before we get there - what's likely to close, what's at risk and how that tracks against target. When the number drifts from plan, you spot it early enough for someone to do something about it.\n, • Improve processes that break. Take the end-to-end journey from order through proofing, production and fulfilment, find where it breaks or can be improved.\n, • Project delivery. Run cross-functional projects end to end: scope them, get sign-off, drive them, land them, hand them over to teams. \n, • Automation and technical builds. Spotting the repetitive manual work across the business and automating it is a core part of this job. You'll build the straightforward things yourself; for the more complex builds you'll work with our Head of Operations. And where a process genuinely can't be automated, you’ll train our VA team to run it.\n, • Whatever the business needs. We’re honest about this: as a lean team, you’ll need to be comfortable with a remit that shifts as the priorities do.\n\n Key skills and experience\n\n • Experience. 3–6 years in business operations, strategy, revenue or commercial operations, operations management, or a chief-of-staff style role. What matters is that you've owned messy problems end to end, not your previous role title.\n, • Commercial judgement. You can sit down with a salesperson or an account manager, ask the questions that get past the surface issue, and come away with an accurate picture of the real problem - and a clear view of how the solution should be shaped.\n, • Systems-minded. You're comfortable in the tools a business actually runs on - a CRM, spreadsheets, automation platforms - and you can reason about how data flows between them. You don't need to be an engineer, but will need to be comfortable with cross-system automations and workflows.\n, • Data literacy. You're comfortable working with data - not just reading a dashboard someone else built, but working out where a number comes from and whether it can be trusted.\n, • Project management. You can hold several threads at once without dropping any and you have a bias to action. People across the business will be relying on the work you do, so you hold yourself to the timelines you give - and you scope and estimate accurately enough that those dates mean something.\n, • Ship, then improve. You deliver what was specified, within the deadline. If there's room to go further in the same push you take it, but improvements never come at the cost of the delivery. And you come back to your own work - the best people here have version two in mind before version one has landed.\n, • Open when things go wrong. If something you've delivered isn't working, you say so early and fix it. You take feedback well and act on it. You spot your own patterns - you don't need someone else to tell you what to work on.\n, • Communication. You communicate clearly with commercial and non-technical teams, in writing and in person. You turn up to meetings prepared, with an agenda and a point - people should leave knowing what happens next.\n, • Comfort with ambiguity. We move fast and priorities change. You're comfortable with that and you're good at taking in a lot of information and working out how the pieces of the business actually fit together.\n, • Tools. Hands-on familiarity with a CRM (HubSpot preferred), spreadsheets and automation tooling (n8n, Zapier or similar). Exposure to e-commerce or a data warehouse is a bonus, not a requirement.\n\n \n Salary: £40,000–£50,000 per year. \n How we hire\n\n • Apply - we read every application.\n, • 15 minute screening call.\n, • 1 hour video interview.\n, • Solution-design exercise: we’ll give you a real problem from our business and ask how you’d approach it.\n, • Final round conversation with the founders.\n, • References, then offer.\n\n

GOAT Interactive – CRM Manager – English Speaking markets \n \n GOAT Interactive is the online division of the Editec Group. The objective of GOAT Interactive is to use the vast knowledge of Africa, combined with digital excellence, to ensure that all of our brands occupy the podium positions in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. \n To help us continue on our already impressive growth trajectory, We’re on the lookout for an experienced CRM Manager to own our CRM strategy across our English speaking markets, delivering second to none CRM marketing campaigns that help position our brands as the number one betting and casino products in their markets. \n \n What you’ll be doing day to day: \n \n\n • Owning the CRM promotional and marketing campaign calendar for your countries\n, • Working alongside the Head of CRM to plan and execute revenue driving CRM marketing campaigns within your assigned countries\n, • Assisting with promotional design briefs to different departments and ensuring campaigns are fulfilled by relevant teams\n, • Executing, analysing, and reporting on campaign effectiveness through various data platforms, suggesting, testing and implementing new strategies to improve campaign performance\n, • Work with the BI team to analyse campaign and customer statistics in a presentable and meaningful manner. Utilise these stats to review current and past promotions, and drive further profitability in the future\n, • Regularly monitor country by country performance data and use this to devise ad-hoc and automated campaigns to maintain and increase market growth and customer value\n, • Develop an in-depth understanding of activity from all customer value segments\n, • User key data insights to help build new customer segments, ensuring customers get the right communication, at the right time\n, • Work alongside local teams and the Head of CRM to implement localised customer journeys from acquisition through to early life, retention and reactivation, maximizing PNL in your assigned countries\n, • Perform marketing activities for the Premier Bet brand including, copywriting, and campaign creation,\n, • Conduct competitor analysis and market development to enable Premier Bet and it’s associated brands to better the offering of our competitors.\n\n \n Essential Background: \n \n • Data driven with the ability to turn these insights into actions and resolutions \n • Have gambling/gaming industry experience (Sportsbook, casino & lotto) \n • Experience working with CRM platforms/Tools \n • Experience in forecasting and costing campaign impact \n • Experience in implementing CRM campaign automation \n • Experience in planning and executing end to end campaigns \n • Experience implementing campaigns across the full customer lifecycle \n • Collaborative, with the ability to adapt and work alongside multiple departments \n • Experience working with multiple stakeholders across different localised strategies \n • Quality project & time management skills \n • Strong communication skills \n • Ability to work dynamically and remotely \n • Good attention to detail & creativity \n \n \n Desirable background \n • Have a keen Interest in Sports, especially football \n • Undertaken competitor analysis & reporting previously \n • Experience in localisation of content for foreign markets (preferably Africa) \n \n \n We operate a hybrid working model of 3 days per week at our office and 2 days working remotely. Please ensure this is suitable for you before applying! \n

An exciting opportunity has arisen for an experienced Digital Product Manager to join the central technology team at The Birley Clubs, home to some of the world’s most iconic private members’ clubs: Annabel’s, Harry’s Bar, Mark’s Club, George, and The Bath & Racquets Club. \n \n This role sits at the heart of our digital ecosystem, leading the evolution of the platforms that enable exceptional member experiences across our clubs. You will own the strategy, roadmap and continuous improvement of our key digital platforms, including Salesforce, SevenRooms, our mobile app, websites and other member-facing technologies, ensuring they deliver exceptional experiences for both members and internal teams. \n \n You will work closely with stakeholders across the business as well as external partners to deliver best-in-class digital solutions, streamline operations, and support The Birley Clubs’ continued reputation for excellence. \n \n Key Responsibilities: \n \n\n • Own the vision, roadmap and delivery of our core digital platforms, balancing business priorities, member needs and technical requirements.\n, • Use data, insights, and member feedback to identify opportunities to enhance the digital experience.\n, • Own and manage the Salesforce product backlog, working with departments across the clubs to define, refine, and prioritise requirements.\n, • Lead end-to-end delivery of digital improvements, from discovery and scoping through to testing, launch, and adoption.\n, • Collaborate with stakeholders to translate business needs into clear technical requirements and user stories.\n, • Manage third-party vendors to ensure timely, high-quality delivery and excellent platform performance.\n, • Oversee governance, documentation, system configuration, UAT and release management to ensure stable, secure and compliant deployments.\n, • Identify opportunities to simplify processes, reduce system duplication and maintain the highest standards of data quality and integrity.\n, • Lead cross-functional digital projects that support innovation, member experience and operational efficiency.\n, • Prioritise competing business requirements, ensuring development effort delivers the greatest value for members and the business.\n, • Drive successful adoption of new functionality through stakeholder engagement, training and change management.\n, • Support sister company sites on an ad hoc basis, offering guidance and expertise to uphold group-wide digital standards and ensure seamless system performance.\n\n \n We are ideally looking for candidates who: \n\n • Have proven experience managing digital products or business-critical platforms, ideally within hospitality, luxury, retail or consumer-facing organisations.\n, • Have experience working with Salesforce or similar CRM platforms. Experience with SevenRooms or hospitality technology would be advantageous.\n, • Have strong product delivery and project management skills, with experience working in Agile environments and familiarity with tools such as Jira.\n, • Communicate clearly and confidently with stakeholders at all levels, building strong relationships and influencing decisions across the business.\n, • Have a good understanding of APIs, system integrations, cloud technologies and data flows.\n, • Are commercially minded, analytical, and comfortable making data-driven decisions.\n, • Have at least five years' experience delivering digital products, platforms or technology-enabled business change.\n, • Are organised, proactive, and able to manage multiple initiatives simultaneously within a fast-paced environment.\n, • Are well-presented, positive, collaborative, and aligned with the service-driven culture of The Birley Clubs.\n\n \n The responsibilities listed above are not exhaustive and may be subject to change in line with the needs of the business. \n \n Success in this role requires a strong blend of product and project management skills, experience with CRM platforms such as Salesforce, digital channels including websites and mobile apps, and a solid understanding of IT systems and the integrations that connect them. \n \n This role is office-based, Monday to Friday, with presence required across our Head Offices in Mayfair and Conway Street. \n \n If you are excited by the opportunity to shape the digital experiences behind some of London's most iconic private members' clubs, we would love to hear from you.

About Interu / iov42 \n \n Founded in Austria in 2016, iov42 was born out of a bold vision: to unlock the potential of secure, transparent, and trustworthy data sharing across the world’s most complex industries. \n \n Today, our team of experts spans 12 different nationalities and operates across Europe, bringing together a wealth of diverse perspectives and technical know-how to solve the unique challenges of our globalised economy. \n \n About Interu: \n \n We are passionate about the impact our product is making, especially in sectors like sustainable supply chain management and traceability. Our flagship application, Interu (interu.io), is enabling organisations to track forest risk commodities across their supply chains and meet sustainability targets and regulations. By doing so, we are helping combat deforestation and the illicit trade in commodity supplies. Designed for scalability, Interu supports an ever growing number of supply chains and organisations, with the flexibility to onboard other industries and products seamlessly. \n \n Overview \n \n As we expand, we’re continuously looking for Customer Success Executive profiles to ensure our users receive prompt, accurate and empathetic support when using Interu. Reporting to the Head of Customer Success, you’ll act as the first point of contact for queries, providing guidance, troubleshooting issues, and coordinating responses with the Engineering and Product teams where required. Alongside this, you’ll create and maintain high-quality user resources, from Help Centre documentation to onboarding campaigns, and deliver training sessions to help customers and suppliers get the best from the platform. \n \n We’re a small team located throughout Europe, however, this role will principally be located around our London team. When we’re looking for new team members, we’re not just looking for fantastic background experience; we are also looking for people that are mission-driven and that fit our ethos of being kind, curious and collaborative. \n \n Key Responsibilities: \n \n\n • User Support: ensure timely response and resolution of user queries by directly answering platform questions.\n, • Troubleshooting & Escalation: act as first responder for critical issues during UK business hours; escalate to Engineering and coordinate responses with users.\n, • Product Collaboration: capture, document and escalate product requests and feedback to the Product team, supporting roadmap development and continuous improvement.\n, • Performance: Monitor support performance metrics (e.g. response time, resolution rate, user satisfaction) and contribute to continuous improvement.\n, • Support Coverage Expansion: set up out-of-hours support provision (via an external partner) and eventually coordinate with them to ensure seamless global response.\n, • Documentation & Knowledge Base: create interactive documentation of each Interu feature and use case, publishing and maintaining content in the Help Centre.\n, • Product Updates & Communication: write and publish product update email campaigns aligned with new releases.\n, • Self-Serve & Automation: develop user self-service resources and automation (product tours, update posts, onboarding campaigns, AI chatbot…).\n, • Training: organise and conduct user training sessions (including supplier users) and, in time, deliver internal training to colleagues.\n\n \n About you: \n \n\n • Native or professional level Dutch speaker\n, • Fluent in business English\n, • Fluency in other languages is a plus, particularly Portuguese and German\n, • 2+ years’ Customer or Technical Support experience in the SaaS industry, with a proven track record of resolving technical queries and supporting users\n, • Excellent written and verbal communication skills, able to create high-quality interactive content for user enablement\n, • Self-motivated, proactive and pragmatic, with a problem-solving mindset and the ability to remain calm under pressure\n, • Diligent, highly organised and attentive to detail, capable of managing multiple workstreams effectively\n, • Curious about the product, eager to test and trial features to gain complete mastery\n, • Strong pedagogy and patience when explaining concepts or delivering training, with empathy and a clear, customer-first attitude\n, • Collaborative team player, comfortable working cross-functionally with Engineering, Product and Customer Success\n, • Knowledge or experience of Intercom (or similar tools: CRM, support ticketing, or documentation platforms) would be a strong plus\n, • Passion for environmental, climate, or sustainability issues, and a genuine interest in supporting organisations working towards positive impact\n\n \n Benefits: \n \n\n • Competitive salary\n, • 25 days paid leave plus paid public holidays\n, • Enhanced pension scheme\n, • Life and health insurance\n, • Company share scheme\n, • Opportunity to work remotely 3 days/week and 2 days/week from our London WeWork office\n, • A mission-driven environment where your work has real impact\n\n

ABOUT US \n At TTC, we are Enriching lives by connecting people and places. For over 100 years, we’ve been bringing the world closer together by crafting journeys that create lasting memories, lifelong friendships and meaningful cultural connections. Across more than 70 countries and our award-winning brands, we design and deliver travel experiences that go beyond sightseeing - they change perspectives. Behind every unforgettable journey is a passionate team making it happen. That’s where you come in. \n \n OUR VALUES \n Our values shape every hire we make and every team we build: \n 🌍 Value Every Voice — we put people first \n 🤝 Act with Integrity — we do what’s right \n 🧭 Explore Beyond Boundaries — we’re driven by curiosity \n 🎯 Own the Outcome — we take responsibility for our decisions \n ✨ Succeed Together — we’ve got each other’s backs \n \n POSITION SUMMARY \n \n TTC Tech is seeking an experienced and delivery-focused Technology Project Manager to lead the Trafalgar River Transformation project on a fixed-term basis, covering maternity leave. \n This is a major enhancement initiative delivering multiple new features across the Trafalgar River Tech stack for the Trafalgar brand. Trafalgar River is the initial project, with the successful candidate sequenced onto further projects within the Delivery roadmap once it is complete. \n \n The programme spans online Booking Enablement across D2C, B2B, and CRM and Data, including multiple enhancements across each of these channels. Delivering these changes will require close coordination across technology, product, operations, finance, data, architecture and external delivery partners. \n \n Reporting to the Head of PMO and working under the strategic direction of the Technology Director, the successful candidate will provide hands-on leadership across the full project lifecycle, from mobilisation and detailed planning through design, build, integration, testing, implementation and operational transition. \n \n This role requires someone with demonstrable experience delivering complex enterprise technology, across CRM, Data and D2C/B2B digital. The successful candidate must be comfortable operating across multiple workstreams, managing significant dependencies, and translating strategic direction into a clear, controlled and executable delivery plan. \n \n The Project Manager will be accountable for delivering the project to agreed scope, time and budget while ensuring that technology outputs translate into operational readiness, measurable business value and realise the benefits committed in the business case. \n \n KEY RESPONSIBILITIES \n\n • End-to-End Project Delivery – Lead the Trafalgar River Transformation project from mobilisation and planning through design, build, integration, testing, deployment, hypercare and value realisation. This is an exciting transformation initiative delivering multiple enhancements across the Trafalgar River Tech stack.\n, • Integrated Planning, Scope, Schedule & Budget Control – Develop and maintain the integrated project plan, milestones, roadmap and critical path, managing delivery against agreed scope, timeline, resources and budget.\n, • Technical Coordination – Coordinate delivery across architecture, product, engineering, integration, infrastructure, security, data, operational, marketing and sales teams, ensuring technical decisions and dependencies are visible, understood and managed.\n, • Cross-Functional Team Leadership – Mobilise and lead matrixed delivery teams across Technology, Product, Operations, Finance, Data, Customer Service and the wider business, ensuring clear accountability and delivery momentum.\n, • Stakeholder & Vendor Management – Build trusted relationships with sponsors, senior stakeholders and external delivery partners, holding all parties accountable for agreed outcomes, quality, deliverables and timelines.\n, • Governance, Reporting & Delivery Methodology – Apply TTC Tech’s PDLC and the appropriate Agile, Waterfall or hybrid delivery approach, maintaining accurate reporting, RAID logs, change control, decisions and financial updates for PMO and executive forums.\n, • Risk, Issue & Dependency Management – Proactively identify and manage project risks, issues, technical dependencies, resource constraints and critical decisions, ensuring timely escalation and effective mitigation.\n, • Testing, Cutover & Operational Readiness – Coordinate system, integration, regression, performance and user acceptance testing, alongside training, business readiness, cutover planning, go-live and hypercare.\n, • Benefits & Continuous Improvement – Ensure the new platform delivers measurable improvements in scalability, resilience, operational efficiency and customer experience while contributing to improvements in TTC Tech’s delivery practices.\n\n \n KEY INDIVIDUAL TRAITS \n\n • Structured & Delivery-Focused – Brings control, discipline and clarity to complex projects without creating unnecessary bureaucracy.\n, • Technically Curious – Understands complex technology delivery sufficiently to challenge assumptions, identify dependencies and ask the right questions.\n, • Outcome-Oriented – Maintains focus on business outcomes, operational readiness and value rather than project activity alone.\n, • Strong Leadership & Ownership – Takes accountability for delivery and actively drives decisions, actions and issue resolution.\n, • Stakeholder Influence – Able to engage, influence and challenge senior stakeholders, securing alignment and timely decisions.\n, • Calm Under Pressure – Operates effectively in high-pressure environments involving ambiguity, changing priorities and critical delivery deadlines.\n, • Communication & Gravitas – Communicates clearly and credibly with executives, sponsors, delivery teams and third-party partners.\n, • Attention to Detail – Maintains reliable project plans, governance, financial tracking, actions, risks, dependencies and decision records.\n, • Commercial Awareness – Understands vendor commitments, budgets, contracts, delivery milestones and the financial implications of project decisions.\n\n \n YOUR EXPERIENCE AND EXPERTISE \n \n Essential Experience \n\n • 5+ years’ experience delivering complex technology projects within matrixed or transformation environments.\n, • Proven experience in Digital and CRM & Data technology projects.\n, • Experience managing projects across the full delivery lifecycle, including discovery, design, build, integration, data migration, testing, cutover and hypercare.\n, • Strong experience managing complex integrations and dependencies across multiple systems and technology teams.\n, • Experience working in a matrixed organisational model, and co-ordinating with product, engineering, architecture, data, security, testing and operational teams.\n, • Strong project governance, planning, budget management, RAID management, change control and executive reporting experience.\n, • Experience managing external vendors, systems integrators or software delivery partners.\n, • Proficiency with project and delivery tools such as Monday.com, Jira, Confluence and Excel or equivalent platforms.\n\n Highly Desirable Experience \n\n • Experience delivering reservation, travel, booking, inventory, pricing or customer servicing platforms.\n, • Experience in travel, hospitality, retail, eCommerce or other high-volume transactional environments.\n, • Experience with Software-as-a-Service platforms, configurable commercial products or systems integration programmes.\n, • Experience coordinating operational readiness, training and business process change.\n, • Experience working in a private-equity-backed or fast-paced transformation environment.\n\n \n TRAVEL & OTHER REQUIREMENTS \n\n • Flexibility to work irregular hours where needed to accommodate international stakeholders or offshore delivery teams.\n, • Ability to operate effectively in a fast-paced, private-equity-backed transformation environment.\n\n \n WHY JOIN US? \n At TTC, we’re growing fast and looking for ambitious people who want to be part of our exciting journey. We’ll give you the tools, training, and support you need to succeed, while offering clear opportunities to progress your career. \n Alongside this, we offer a strong benefits package, including private medical healthcare, paid volunteering days, and a host of additional benefits. \n If you’re ready to build your career in Travel & Tourism and make an impact - click apply today!

Group Technology Manager \n \n London, UK | International remit & travel \n Permanent | Senior Technology Leadership \n \n An exciting opportunity has arisen for an experienced Group Technology Manager to take ownership of the technology strategy and infrastructure for a newly established international business operating across the UK, Europe and North America. \n \n The business is currently undergoing a significant carve-out and technology transformation, creating a standalone global IT environment designed to support its next stage of growth. \n Reporting directly to the Group CFO, you will lead a geographically distributed IT function and take responsibility for shaping the group's technology roadmap, standardising systems internationally and ensuring technology investment supports commercial growth, operational efficiency and scalability. \n \n This is not simply a "keep the lights on" IT position. We're looking for a commercially minded technology leader who can operate strategically while remaining close enough to delivery to support implementation when required. \n \n The role \n \n You will: \n\n • Define and own the group-wide IT strategy and technology roadmap\n, • Help establish a new standalone IT infrastructure following a business carve-out\n, • Partner with external consultants throughout the transformation and implementation programme\n, • Oversee core business systems including ERP, CRM, rental/asset management and data/reporting platforms\n, • Lead the group's cloud, infrastructure, cybersecurity, disaster recovery and business continuity strategy\n, • Drive standardisation of systems, technology and vendors across multiple countries\n, • Manage and develop local IT Managers and Specialists across the UK, US, Canada and Europe\n, • Improve the use of data, reporting and business intelligence across the organisation\n, • Identify opportunities for automation and technology-led operational improvement\n, • Manage technology suppliers, software providers and managed service partners\n, • Support future international expansion, new site openings and potential M&A integration\n, • Manage group IT budgets and ensure strong commercial return from technology investment\n\n \n What we're looking for \n \n You'll ideally have: \n\n • Significant experience in a senior technology leadership position such as Group IT Manager, Head of IT, Head of Technology or IT Director\n, • Experience managing technology across a multi-site and ideally multi-country organisation\n, • A strong track record delivering IT transformation and major systems change\n, • Broad experience across ERP, CRM, cloud infrastructure, cybersecurity and data/reporting\n, • Experience leading geographically distributed IT teams\n, • Strong vendor, consultancy and third-party management experience\n, • Excellent stakeholder management skills with the confidence to operate at CFO and senior leadership level\n, • A commercial mindset and the ability to connect technology decisions with business outcomes\n, • Experience leading group-wide system implementations, integrations or standardisation programmes\n, • The flexibility to travel internationally when required\n, • Experience within rental, fleet, logistics, equipment or another asset-intensive business would be particularly valuable.\n, • Previous involvement in business carve-outs, M&A integration or the establishment of standalone IT environments would also be highly advantageous.\n\n

About Us \n \n Conception X discovers and backs Europe's most ambitious researchers, turning them into deeptech founders. Since 2018, the organisation has supported more than 700 PhDs, postdocs and early-career researchers from 92 universities to launch over 200 science companies that have raised £200+ million in investment and grants. Their £1 billion portfolio includes Rahko, Solve Intelligence, Humanloop and Infinitopes. \n \n Responsibilities \n \n To succeed at this role, you must have a deep interest in and curiosity about science and technology, and have a genuine passion for people. Your interpersonal skills will be in the spotlight. You will demonstrate your ability to confidently lead and hold the attention of a diverse group: PhD founders, early-career researchers, investors, industry leaders. \n \n You will be the connective tissue of our ecosystem. You will build authentic relationships across our network, represent Conception X on campuses and at events, and lead outreach at universities and research institutions across the UK and Europe. \n \n Maturity and emotional intelligence are essential. You will navigate complex relationships across academia, venture, and industry, and will often be a trusted point of contact for founders at pivotal moments on their founder path. \n \n This role is based in London, and will require a willingness to travel. \n \n The Role \n \n Community Building & Engagement — 50% \n\n • Actively tend to and build the broader Conception X community. Nurture relationships across PhD founders, early-career researchers, academics, investors, and industry partners. Identify opportunities to bring the network together in new ways.\n, • Own alumni engagement as a distinct priority; keep science founders from past cohorts active and involved, and bring them back as mentors, speakers, and advocates. Foster peer connections across cohorts, and deliver value back to alumni through meaningful introductions that support their onward journey.\n, • Facilitate introductions and match founders to the right investors, experts, and industry partners at the right time. Be proactive; spot opportunities early, and make connections happen quickly.\n, • Lead cohort community initiatives, including meetups, knowledge-sharing sessions, and wider ecosystem events. Work closely with the Programme Manager, who owns the programme calendar and delivery.\n, • Manage and moderate our online community channels, including Slack. Gather insights from interactions, and share these with the programme team to inform and improve the experience.\n, • Play a key role in Demo Day and showcase events, coordinating the community and stakeholder experience alongside the Programme Manager.\n, • Work closely with the Head of Portfolio on cohort and alumni engagement, ensuring founders and graduates remain connected, supported, and active within the community.\n, • Keep a working view of what our cohort teams and alumni are doing. Maintain community health metrics and CRM data, using both to shape engagement strategy, inform decisions, and report on community outcomes.\n\n \n Talent Pipeline & Outreach — 30% \n\n • Lead in-person and online recruitment outreach. Serve as the primary on-the-ground presence for Conception X at events, universities, and research institutions across the UK and Europe.\n, • Proactively identify and cultivate high-potential PhD founders and early-career researchers, building trusted relationships well ahead of recruitment windows. Deliver information sessions, presentations, and events at PhD fairs and academic conferences to maximise pipeline quality and visibility.\n, • Build relationships with contacts at universities and research institutions, including careers services, research offices, academic champions, and student societies. Coordinate closely with the University Partnerships function and the Chief Strategy Officer, who leads on strategic partnerships.\n, • Track outreach effectiveness by institution, event, and channel, using data to refine the approach to each cycle.\n\n \n Platform Support — 20% \n\n • Proactively match cohort teams and alumni with the right resource at the moment they need it, including but not limited to compute, cloud, legal and banking. Hold a detailed working knowledge of what Conception X can offer.\n, • Curate and activate our mentor and expert network in close coordination with the Programme Manager. \n, • Identify gaps in what we can offer our founders. Help secure the resources they need, from cloud and compute credits through to tooling and services.\n, • Coordinate with the Marketing team on campaigns and outreach collateral to drive programme awareness and grow the applicant pipeline.\n, • Provide on-the-day support for programme events, online and in-person.\n, • Occasionally undertake tasks outside the immediate scope of this role, in a spirit of flexibility and support for the wider team.\n\n \n What We’re Looking For \n \n Experience \n\n • 4+ years’ work experience in community management, ecosystem building, or a closely adjacent role; ideally within a startup, innovation, or science and technology environment.\n, • Demonstrable experience building and sustaining a community, with evidence of engagement and retention outcomes.\n, • Experience planning and delivering outreach events or campaigns, including in-person visits to campuses, institutions, or conferences.\n, • An understanding of the university and research ecosystem; you don’t need to have come from academia, but must possess the credibility to navigate it and engage its people.\n, • Experience managing or activating a network of senior stakeholders, such as mentors, experts, investors, or industry partners.\n, • Willingness to travel seasonally across the UK and Europe for campus visits and events.\n\n \n Skills & Personal Qualities \n\n • Deep fascination with science and technology, and the ability to grasp what deeptech founders are building.\n, • Strong interpersonal skills: you can engage credibly with technical founders, researchers, and academics.\n, • Strong relationship-building skills: warm, curious, and able to build trust quickly across a diverse range of people.\n, • A track record of making introductions that lead to meaningful outcomes, connecting founders, investors, and experts in ways that create real value.\n, • A natural networker who invests in relationships over the long term, not just when there is an immediate need.\n, • Maturity and emotional intelligence, trusted by people at pivotal moments and able to handle sensitive relationships with care and discretion.\n, • A belief in Conception X’s mission, representing it with conviction.\n, • Proactive, organised, and self-directed, able to manage multiple workstreams in a lean team without losing the personal touch that makes community work.\n\n \n Benefits & Perks \n\n • Salary of £45 - 50K (dependent on experience)\n, • Hybrid working hours\n, • 27 days’ holiday plus all bank holidays\n, • Private health insurance on completion of probation\n, • Friendly, open and transparent culture\n, • A passionate organisation with proven traction on its scaling journey\n, • Opportunity to sit in on Conception X Deeptech Entrepreneurial Training Sessions\n\n \n Closing Date for Applications \n 11th September 2026. \n \n Interview Process \n\n • Initial Intro Call (15 - 20 mins) - WC 24/08/26\n, • 1st Stage Interview (60 mins) - WC 01/09/26\n, • 2nd Stage Practical Interview (60 mins) - WC 07/09/26\n, • 3rd Stage Final Interview (45 mins) - WC 14/09/26\n, • References\n\n All interviews except the initial intro call will be conducted In-Person.

IT Manager – Lapland Group \n \n Company Overview \n \n Lapland is a family entertainment group redefining what it means to celebrate Christmas. \n \n Founded in the UK in 2007 by Mike and Alison Battle, we began with a simple but powerful purpose: to honour the wonder of childhood. \n \n Inspired by a desire to create the Christmas experience they wanted for their own four boys, they reimagined the Father Christmas story through original storytelling, exceptional creative design and unforgettable guest experiences. \n \n Today, the Lapland Group spans Live, Store, Studios and the Lapland Foundation. Our immersive experiences in Ascot and Manchester, featuring Hollywood set design and the very best of the West End, have welcomed almost two million believers. Our rapidly growing product business enables families around the world to bring a little Lapland wonder into their homes and our world-class studio brings the Lapland story world to life through audio, animation, books, films and more. Alongside this, the Lapland Foundation carries out the work of Father Christmas, bringing moments of wonder to children who need them most. \n \n So much of our success has always been built on extraordinary people who share our purpose, embrace collaboration, and hold themselves to the very highest standards of effort and excellence. \n \n If that sounds like you, we'd love you to join us on our mission to make Christmas wondrous in everything we do. \n \n Location: Head Office, Covent Garden, WC2E 9HE \n \n Role Overview: \n We’re looking for a proactive Systems Administrator to own the day-to-day reliability, security, and performance of our IT environment. You’ll administer and support Microsoft 365 and core Windows services (including Active Directory, Group Policy, DNS/DHCP), while providing responsive end-user support and partnering with internal teams and external suppliers. The focus is on keeping systems stable and secure, improving processes, and ensuring colleagues can work smoothly with minimal downtime. \n \n The IT Manager role sits within the business as a one person team. This role is part of the shared resource department and is primarily a delivery-focused function. The position does not involve people management or responsibility for leading a standalone IT team. \n \n The role will also oversee IT infrastructure and hardware across all Lapland UK offices and show locations, supporting reliable operations across the business and its live shows. \n \n Key Responsibilities: \n\n • Deploy software, configure user accounts and groups, and manage operating system and Group Policy settings across the organisation.\n, • Install, configure, maintain, and monitor servers, workstations, software, hardware, network, and application infrastructure.\n, • Diagnose, troubleshoot, and resolve hardware, software, network, and system-related issues.\n, • Ensure secure storage, backup, recovery, and integrity of organisational data.\n, • Monitor system performance and proactively identify opportunities for improvement.\n, • Replace, upgrade, and maintain hardware and software components as required.\n, • Implement and maintain cybersecurity best practices, including patch management, endpoint protection, and access controls.\n, • Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, and Entra ID.\n, • Maintain Active Directory, DNS, DHCP, Group Policy, and user account administration.\n, • Create and maintain technical documentation, standard operating procedures, and knowledge base articles.\n, • Liaise with external IT service providers and vendors to resolve incidents and deliver infrastructure projects.\n, • Maintain the performance and reliability of IT infrastructure, including network connectivity (wired and wireless), servers, storage, and security systems.\n, • Oversee the implementation and maintenance of new IT infrastructure, including network upgrades and expansions.\n, • Manage and maintain company hardware including laptops, desktops, mobile devices, point-of-sale (POS) systems, and non-show audio-visual equipment.\n, • Procure new hardware and software as needed, ensuring compatibility and cost-effectiveness.\n, • Manage the deployment and maintenance of laptops and mobile devices for employees.\n, • Oversee the installation and maintenance of audio-visual equipment at non-show locations and offices.\n, • Provide timely and effective technical support to all Lapland UK staff and manage and respond to IT helpdesk requests.\n, • Train staff on the use of new hardware and software.\n, • Stay up-to-date on the latest IT trends and technologies and identify opportunities to improve operational efficiency.\n, • Negotiate contracts and service level agreements with IT vendors and service providers, and ensure vendors meet agreed performance expectations.\n\n \n Required Experience: \n\n • Minimum of 2-4 years' experience in a Systems Administrator or similar IT support role.\n, • Proven experience (5+ years) as an IT Manager or similar role, ideally within the entertainment or events industry.\n, • Proven experience administering Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.\n, • Experience managing Microsoft 365, including Exchange Online, Teams, SharePoint, and Entra ID (Azure Active Directory).\n, • Experience with endpoint management, patch management, and security solutions.\n, • Hands-on experience with backup and disaster recovery solutions.\n, • Experience troubleshooting hardware, software, and network issues in a business environment.\n, • Familiarity with cloud platforms such as Microsoft Azure and/or AWS is desirable.\n, • Experience working with IT service management (ITSM) tools and following change management processes.\n, • Demonstrated ability to prioritise workload, manage multiple support requests, and work effectively under pressure.\n, • Experience managing and maintaining a variety of IT hardware, including eCommerce, POS, CRM systems, and audio-visual equipment.\n\n \n Skills / Knowledge: \n\n • Excellent troubleshooting, analytical, and problem-solving skills.\n, • Strong written and verbal communication skills.\n, • Ability to work independently and collaboratively with internal stakeholders and external IT partners.\n, • Strong documentation and organisational skills.\n, • Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls, and switching).\n, • Experience with PowerShell or other scripting languages would be advantageous.\n, • Strong understanding of cybersecurity principles and best practices.\n, • Commitment to maintaining secure, reliable, and high-performing IT systems.\n, • Strong understanding of network infrastructure, server management, and IT security.\n, • Strong communication and interpersonal skills, with the ability to support and influence stakeholders across the organisation.\n\n \n Success Looks Like \n\n • Established a robust and reliable IT infrastructure across all Lapland office locations.\n, • Implemented a proactive maintenance plan for all IT hardware.\n, • Reduced IT downtime and improved staff productivity.\n, • Developed strong relationships with key IT vendors.\n, • Enhanced the IT security strategy.\n, • Successful first line support for the Head Office team\n, • Provided support for the launch of new LaplandUK shows, Stores, Ecomm, Sales and Content Channels\n, • Successful handover from previous IT Manager\n\n \n Life at Lapland: \n \n At LaplandUK, we believe in the magic of collaboration, a steadfast commitment to excellence, and a team that's always willing to roll up their sleeves and get involved. Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives. Our commitment to excellence ensures that every team member is dedicated to achieving the highest standards, contributing to a workplace culture that values continuous improvement and outstanding results. \n \n We're not just looking for employees; we want people who are excited to get involved, embrace challenges, and bring a hands-on approach to their work, creating a workplace full of positivity and \n \n collective success. Overall, working at LaplandUK offers a chance to be part of something truly special, where the wonder of childhood is celebrated by a team dedicated to making memories for over 40,000 families each year. \n \n Passion for the Mission. \n We are in service to belief. We understand the importance of what we do and its legacy. \n One Company \n We only succeed together. We are a positive and caring group of people who embrace developing Lapland and ourselves. \n Driven to Deliver Excellence \n Belief is in the detail. Powered by our purpose we challenge and innovate to exceed expectations in everything we do. \n \n Salary – £55,000 - £60,000 per annum \n \n Benefits: \n\n • Flexible hybrid working (3 days in London, 2 days at home)\n, • Dog friendly office\n, • 22 days annual leave, with one additional day added per year until it reaches 30\n, • Contribution towards further development and training\n, • Code Hospitality App\n, • Vitality private healthcare scheme (after qualifying period)\n, • Monthly team social events\n\n \n Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.Lapland reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant. \n \n Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.