Internal Account Manager
hace 14 días
Rotherham
Internal Account Manager Inspire Resourcing are currently recruiting an Internal Account Manager on behalf of our client in Rotherham. This is a fantastic opportunity to join a brilliant business, with a clear progression path route for candidates who wish. Duties: • Build and maintain strong relationships with existing customers., • Act as the main point of contact for customer enquiries and account support., • Manage a portfolio of customer accounts to ensure high levels of satisfaction and retention., • Identify opportunities to upsell and cross-sell products or services., • Prepare and deliver quotations, proposals, and pricing information., • Process customer orders and ensure accurate documentation., • Coordinate with sales, operations, customer service, and finance teams to ensure smooth order fulfilment., • Resolve customer issues promptly and escalate complex problems where necessary., • Monitor account performance and identify opportunities for business growth., • Maintain accurate customer records using CRM systems., • Produce sales reports, forecasts, and account activity updates., • Support external sales representatives by handling account administration and follow-up., • Negotiate pricing and commercial terms within company guidelines., • Ensure compliance with company policies and service level agreements (SLAs)., • Stay informed about products, services, and market trends to provide expert advice to customers. Requirements • Previous experience in an account manager / sales admin position, • Good MS Office skills, • Ability to work to deadlines Skills Required Skills Product Management Agile Roadmapping Stakeholders Analytics User Research Nice to Have Technical Background SQL A/B Testing UX Pricing Job Role: Internal Account Manager Location: Rotherham Salary: £27,000 - £35,000 DOE We also have vacancies for administrators, drivers, accountants, FLT drivers, welders, warehouse, IT, sales, CNC machinists, electricians, buyers and marketing staff