French speaking Customer Service Apprentice
hace 3 días
Abingdon
FRENCH SELECTION (FS) \n \n French speaking Customer Service Apprenticeship (entry-level role partly working, partly studying) \n Location: Abingdon near Oxford \n Office-based role with 1 day allocated studying \n Salary: up to £27,000 per annum depending on experience and eligibility \n Ref: 8244AP \n \n To apply using our preferred format, please visit French Selection website, see website link below, go to the vacancies page, search job reference: 8244AP \n Website: www.french-selection.co.uk \n \n A software solutions company with international operations and strong company values. \n \n Main duties: To provide excellent customer service and learn how to provide technical support. \n \n The role: \n • Support customers with any queries and respond in a timely manner \n • Raise and update tickets for ongoing incidents and repairs \n • Provide troubleshooting support in order to identify common faults and suggest solutions \n • Maintain accurate customer records in the system \n • Escalate tickets accordingly when the issue requires more complex technical support \n • Produce reports on any software defects and investigate re-occurrences \n • Follow Service Level Agreements to ensure customers are given the best support possible \n \n The candidate: \n • Must be over 18 years of age \n • Fluent in French to high level (written and spoken) – Essential \n • Previous experience in customer service and administration – Beneficial \n • IT literate and comfortable learning new systems \n • Excellent communication and interpersonal skills \n • Dynamic and confident personality with good initiative \n \n The salary: up to £27,000 depending on experience and eligibility \n