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Finance and Office Administrator (6-Month Fixed-Term Contract with Potential for Permanent Position) Location: IPH Fire Solutions Ltd Part of the Ranger Fire & Security Group – one of the UK's fastest-growing fire and security businesses Office based: Haslingden, Lancashire About the Role

Welcome to FCMS! We are looking for a Care Navigator to join our Care Coordination Team. Pay: £13.00 per hour weekend and overnight enhancements apply Hours: 16 Hours Flexi - This is a 24/7 service, so flexibility within these hours will be required, to deliver the service needs. Accountable to: CATS Operational Manager Base: Desk based role at Newfield House, Blackpool, but may be required to visit and potentially work from any of the sites we deliver from remote work also available CLOSING DATE: 23 AUGUST 2026 Please note that our roles are not being considered for sponsorship at this time Main duties of the job Overview of Role: To provide administration support to the Care Co-ordination Service. To provide a fast, accurate and effective patient telephony service. To provide administrative support to clinical staff Accurate data input of special patient information such as end-of-life care and long-term health conditions. To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs. To undertake all relevant training consistent with the requirements of the post. Accessing personal and confidential data Always ensuring full patient confidentiality, adhering to Information Governance Policies To undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures. To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods. About us The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services. Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do. Come and be a part of our amazing team! We offer NHS Pension Cycle to Work Scheme Career Development Opportunities Attendance Bonus Staff Benefit Scheme Free Tea & Coffee Eye Care Contributions Job description Overview of Role: To provide administration support to the Care Co-ordination Service. To provide a fast, accurate and effective patient telephony service. To provide administrative support to clinical staff To undertake an intensive internally based training programme To be able to use the relevant software in a safe, effective, and efficient manner and to undertake any other recognised training for development. To take, record and process information received, accurately and concisely, using nationally recognised software. Relevant information will need to be identified and logged as data on to a computer. To use the telephone and remain empathetic, whilst gaining important information. Accurate data input of special patient information such as end-of-life care and long-term health conditions. To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs. To undertake all relevant training consistent with the requirements of the post. Accessing personal and confidential data Always ensuring full patient confidentiality, adhering to Information Governance Policies To undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures. To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods. To provide clear and concise information to all patients and external agencies To support, when necessary, the wider team, in fulfilling the duties of the System Deflections team The post holder is expected to always carry out their duties in a highly courteous, sympathetic, and helpful manner. To attend any meetings as and when required To assist the management team when required To be flexible and work a variety of daytime, evening, weekend, overnight and bank holidays hours on rotation and, when required, to cover for holiday and sickness. To always adhere to FCMS Policies and Procedures Physical Effort Staff often remain seated, at one desk, for most of the working day. Mental Effort Work pattern can be interrupted by the telephone or staff enquiries. Workload regularly re-assessed and prioritised to meet required deadlines. The working day can be varied, and, within minutes, this can include dealing with people who have complex physical health needs, people who have called 999 because they believe they require an ambulance, a general enquiry regarding services, or a patient who cannot utilise mainstream primary healthcare due to historic behaviours. Other days may be quite monotonous and involve processing Care Co-ordination Notes, to ensure vulnerable patients are able to receive the best healthcare to meet their needs. Emotional Effort Requirement for tact and diplomacy when dealing with queries from patients, relatives, staff and Medical representatives. Supporting vulnerable patients and callers Managing situations that can often be emotional, given the patients health status. Managing stressful situations i.e., workload and time pressures Dealing with conflict, over a variety of issues Ability to remain calm when other people are panicking or distressed. Information Systems: Work with the IT support team, to ensure effective management of Information and Communications Technology within the service. Information Governance: Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis. Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met. Safeguarding Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyone's responsibility. Training and Support: Identify own training needs and others and participate in relevant in-service education. Ensure all mandatory training is undertaken and maintained. The post holder will be expected to attend any necessary courses that provide relevant training. GENERAL: To have responsibility for Health and Safety and Welfare of others in the working environment, to follow safe working practices and to always comply, with local Safety Policies and Procedures To observe national and local policies and procedures in respect of: Fire Data Protection Act Infection Control Other duties are required: This Job Description will be periodically reviewed in the light of developing work requirements. This is an evolving role and, therefore, these duties are not exhaustive. The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision. Our key expectations are: Self-awareness Living authentically Adaptability- Being ready to adjust depending on the situation Openness What you see is what you get Positivity with a real sense of being able to strive for the impossible Generosity of spirit- Everyday should be an opportunity to act with kindness Ability to have fun Taking the role seriously, whilst being yourself Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next. Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA: Fun: People rarely succeed unless they are having fun. Happiness is healthy! Awesome: We arent here to be average, were here to be awesome! Humble: Were here to make a difference to the lives of others, NOT to see how important we can become Brave: We challenge the norm. We have the courage to get the difficult jobs done Oompf: We have natural oompf! Its infectious! Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity Disability Confident Employer As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check . Person Specification Experience Desirable Evidence of further study Educated to GCSE/O Level standard including English Language and Mathematics Equivalent training in administration. Qualifications Essential Experience of working with IT systems Administrative experience Telephony experience Experience of working in an office environment Desirable Experience of working within a healthcare setting, and knowledge around patients and individuals that are vulnerable in society. Experience of Adastra and/or other clinical systems Experience of working with Clinicians Other Essential Diplomatic/tactful and understand importance of confidentiality. Able to demonstrate compassion and empathy. Mature outlook Positive mental attitude Smart appearance Professional conduct Ability to work within a team and, at times, in isolation. Openness to learn new skills and apply these within the role. Non-judgemental. Communication Essential Information Governance understanding and awareness. Effective communication skills, both verbal and written Sound working knowledge of Microsoft packages including, Word, Excel, and email. Good literacy and numeracy skills. Excellent organisational skills. Ability to manage and prioritise own workload. Ability to work under pressure and remain calm and focused. Desirable Administration qualifications Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. TPBN1_UKTJ

Health & Safety Placement Programme Our training will help you kick-start a new career in Health & Safety. We are recruiting for companies who are looking to employ our Health & Safety Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training courses will be provided. You will also have the reassurance of a job guarantee within 20 miles of your location upon completion. Whether you are working full time, part-time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is completed in 4 easy steps, you can be placed into your first role in as little as 3-6 months: Step 1 - Introduction to Health & Safety You will begin by studying the Introduction to Health & Safety online course. Here you will learn about the basics of health and safety. The course is delivered online in its entirety through video tutorials, quizzes and presentations. You will be given access to your own learning portal which allows you to study from anywhere. Upon completion of the course modules, you will sit a short, multiple choice quiz. Step 2 - NEBOSH You will need to decide whether you would like to study the NEBOSH General, Construction or the Fire Safety course, depending on the path that you intend your career to follow. You will have an expert tutor on hand if required. NEBOSH as a governing body sets such high standards that it’s therefore the most sought after qualification not only in the UK, but across the globe. Becoming NEBOSH certified truly sets you apart from the rest of the field. Step 3 - Risk Assessments The third step focuses on the practical application of what you have learned during your studies. You will write a series of risk assessments that need to be up to a workplace standard. This is not only to ensure that you have retained all that you have learned, but is also a requirement to gain your NEBOSH certification. Step 4 - NEBOSH Exams The final step will be to sit the official NEBOSH exams, which we will book for you once you are ready. The exams can be sat in one of the official NEBOSH testing centres, or online. (Online only currently available for general certificate).Once your exams have been passed, you will be ready to move onto our recruitment stage and start your new career within the world of Health and Safety. Your Job Upon Completion Once you have completed all of the mandatory training and exams, we will place you into an entry level health & safety role as either a advisor, officer or coordinator, where you will be guaranteed a starting salary of £25K-£40K. We have partnered with a number of large organisations strategically located throughout the UK, providing a nationwide reach of jobs for our candidates. Responsibilities: • Maintain and manage health and safety polices, safety training and document control systems • Maintain, update and create standard operating procedures and assist in the implementation of continuous improvement safety projects • Ensure all health & safety policies, procedures, rules and regulations are adhered to, regularly reviewed, updated and communicated • Complete regular reviews of risk assessments for all work equipment and operations • Ensure that all accidents are documented, investigated and recommend improvements • Conduct safety inspections, fire drills and fire alarms are correctly reported, safety inspections, risk assessments and lone working procedures are managed, and employees are aware of their responsibilities At a one off cost of £1095, or a deposit of £162 followed by 10 interest free monthly instalments of £113, this represents a great opportunity to start a rewarding career in health & safety and have a real career ladder to start climbing. If you are not offered a role at the end of the training we will refund 100% of your course fees. Read through the information? Passionate about starting a career in Health & Safety? Apply now and one of our friendly advisors will be in touch. ‘Please note that this is a training course and fees apply

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