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Customs Specialist (Mandarin Speaking) We are looking for a Customs Specialist to support daily customs clearance and transport coordination activities for our UK logistics operations. This role will work closely with customs brokers, carriers, hauliers, warehouses, internal operations teams and customers to ensure shipments are cleared, collected and delivered smoothly and in compliance with customs and operational requirements. The role is suitable for someone with hands-on experience in customs clearance, import/export coordination, freight forwarding, transport operations or supply chain administration. The successful candidate should be detail-oriented, responsive, organised and able to follow up shipment issues until closure. Customs Specialist (Mandarin Speaking) Key Responsibilities Customs Clearance Coordination Coordinate daily import and export customs clearance activities with customs brokers, freight forwarders and internal stakeholders. Prepare, check and follow up customs clearance documents, including commercial invoices, packing lists, transport documents, customs instructions and other supporting documents. Monitor the clearance status of inbound and outbound shipments and ensure timely updates are provided to relevant teams. Follow up with customs brokers on customs entries, holds, examinations, missing information and clearance delays. Support the resolution of customs-related queries, including HS codes, product descriptions, declared values, importer/exporter details and shipment documentation. Transport, Collection and Delivery Follow-up Coordinate with hauliers, carriers and internal transport teams to arrange shipment collection, delivery and transfer after customs clearance. Ensure the handover between customs clearance, warehouse receiving, transport collection and final delivery is properly followed up. Monitor shipment milestones, including arrival, clearance release, collection, delivery and proof of delivery. Communicate with carriers and hauliers to resolve operational issues such as failed collection, delivery delay, incorrect booking, missing reference, vehicle allocation or site access issues. Internal and External Communication Act as a daily contact point between customs brokers, transport providers, warehouses, customer service, retail teams and internal logistics teams. Provide clear and timely updates on shipment status, clearance progress, exceptions and next actions. Escalate urgent customs or transport issues to the line manager when there is a risk of delay, compliance concern or customer impact. Support customer-facing or internal teams with accurate information related to customs clearance and delivery progress. Documentation and Data Management Maintain accurate shipment records, customs clearance status, transport booking details and exception logs. Ensure customs and transport documents are properly filed and traceable for audit and operational reference. Support invoice checking, customs duty/VAT information collection and cost verification where required. Assist in preparing operational reports on clearance performance, shipment exceptions, ageing cases and broker/carrier performance. Compliance and Process Support Follow company customs compliance procedures and ensure shipment information is handled accurately. Support the implementation of customs SOPs, broker instructions and internal process improvements. Identify recurring customs or transport issues and provide feedback to improve process efficiency. Assist with internal audits, customs reviews and compliance checks when required. Customs Specialist (Mandarin Speaking) Required Skills and Experience Experience in customs clearance, freight forwarding, import/export operations, transport coordination or logistics operations. Basic understanding of UK customs procedures, import/export documentation and shipment clearance processes. Familiarity with customs brokers, hauliers, carriers, warehouses and supply chain workflows. Strong communication skills and the ability to coordinate with multiple internal and external parties. Good attention to detail and ability to handle shipment documentation accurately. Strong follow-up ability and ownership of open issues until closure. Proficient in Microsoft Excel, Outlook and general office systems. Able to work under pressure and respond to urgent operational issues in a timely manner. Good written and spoken English. Preferred Skills Experience working with e-commerce, retail, freight forwarding, 3PL or cross-border logistics operations. Knowledge of HS codes, Incoterms, customs entries, duty/VAT, import declarations and export documentation. Experience working with customs brokers, parcel carriers, hauliers or warehouse operations in the UK. Chinese language skills would be advantageous but are not essential. Key Competencies Detail-oriented and organised Strong follow-up and execution Clear communication Problem-solving mindset Sense of urgency Compliance awareness Team collaboration Ownership and accountability Performance Expectations Ensure customs clearance cases are followed up in a timely and accurate manner. Reduce avoidable delays caused by missing documents, unclear instructions or poor communication. Maintain clear visibility of shipment status from clearance through to collection and delivery. Support smooth communication between customs brokers, hauliers, warehouses and internal teams. Ensure customs and transport records are accurate, complete and easy to trace. Customs Specialist (Mandarin Speaking) Benefits Pay £13.42 per hour Mon to Fri, 9AM to 6PM TPBN1_UKTJ

Conservatory Technical Surveyor R EPORTS TO : Conservatory Survey Manager PURPOSE OF ROLE For over 50 years, First Home Improvements has been helping homeowners transform their properties with high-quality conservatories, windows, doors and home improvement solutions. As demand for our conservatories continues to grow, we're expanding our Conservatory Division and are looking to recruit an additional Conservatory Technical Surveyor to join our successful team. This is an exciting opportunity for someone with technical surveying experience in the home improvement sector, or an experienced installer or surveyor looking to take the next step in their career. If you have a keen eye for detail, enjoy problem solving and take pride in delivering exceptional customer service, we'd love to hear from you. MAIN DUTIES As a Conservatory Technical Surveyor, you will be responsible for carrying out accurate site surveys that form the foundation of every successful installation. Working closely with our Sales, Operations, Manufacturing and Installation teams, you will ensure each project is surveyed correctly, any potential issues are identified early, and all technical information is complete before manufacture begins. You will act as the technical expert on site, providing confidence to our customers while ensuring every installation is set up for success. Your responsibilities will include: Carry out detailed technical surveys for conservatory installations. Accurately measure and verify all dimensions and customer specifications. Produce clear and accurate technical survey drawings and documentation. Identify structural, access or installation challenges and recommend practical solutions. Assess existing buildings, ground conditions and site suitability. Confirm product specifications prior to manufacture. Liaise with customers, builders, installers and internal departments to ensure projects run smoothly. Ensure surveys comply with relevant Building Regulations and company quality standards where applicable. Provide technical support to Installation Teams throughout the project lifecycle. Maintain accurate digital survey records and complete reports within agreed timescales. Deliver an outstanding customer experience on every visit. DESIR ABLE KNOWLEDGE & ATTRIBUTES Previous experience as a Technical Surveyor, Surveyor or Senior Installer. Experience using AutoCAD or similar CAD software to produce technical drawings. Knowledge of conservatory construction methods and current Building Regulations. Experience interpreting technical drawings and architectural plans. E SSENTIAL You will be practical, organized, and confident making technical decisions on site. You'll have excellent communication skills and enjoy working with customers as well as colleagues across different departments. Experience within the home improvement industry, ideally conservatories, glazed extensions, windows or doors. Excellent surveying and measuring skills. Strong attention to detail and accuracy. Ability to identify and resolve technical challenges. Good organisational and time management skills. Excellent customer service and communication skills. Comfortable using tablets and digital systems. Full UK driving licence. OUR PACKAGE Competitive salary with opportunities for progression. Company vehicle or vehicle allowance (where applicable). Company tablet, surveying equipment and workwear. Ongoing technical and professional development. A stable pipeline of work within a growing Conservatory Division. The opportunity to join an established business with over 50 years of industry experience. A supportive team culture where quality and customer satisfaction come first. TPBN1_UKTJ

Pay: £12.71 per hour Hours: 37 hours per week Working hours: Monday to Friday, 9:00am–5:00pm Start date: ASAP End date: 30 September 2026 Contract: Temporary Our client is seeking an experienced Recruitment and Onboarding Assistant to provide efficient administrative support to its People Services team. Main responsibilities You will: Monitor recruitment mailboxes and respond to enquiries. Process recruitment and onboarding documentation. Monitor DBS enquiries and process DBS clearance emails. Electronically file and index documents onto personnel records. Download and distribute documents received through the E-Post system. Act as a first point of contact for internal and external customers. Support recruitment colleagues with administrative tasks. Assist with projects and service improvements when required. ### About you The successful candidate will have: Previous recruitment and onboarding administration experience, ideally within a large or complex organisation. Experience using an applicant tracking system. Good working knowledge of Microsoft Teams, Excel, Word and Outlook. Strong communication and interpersonal skills. Excellent organisation and workload-prioritisation skills. The ability to work accurately, use initiative and meet deadlines. Experience building relationships with internal and external stakeholders. An understanding of diversity and inclusion within recruitment. This would suit an organised recruitment administrator, HR assistant or onboarding administrator who is confident managing sensitive information and providing a professional candidate experience

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