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We are actively looking to engage shipping, freight forwarding professionals with as passion for freight forwarding for a new role as a Freight Operations Manager in Manchester on a hybrid basis! \n \n Client Details \n My client is a SME freight forwarding business, with huge ambitions for growth, in the freight & shipping industry. You will be joining a fast-pace environment assisting in finding logistics solutions for some of the world's largest industrial, retail & FMCG based customers. My client focuses on searching air freight, sea freight & road freight solutions, which are both cost effective & time sensitive. \n \n Job Description \n As a Freight Operations Manager you will report in to the Freight Director on a daily basis. You will be responsible for the following areas for responsibility across the Manchester office: \n\n • Managing a small team of 8 specialist freight forwarders across road, air & sea freight\n, • Overseeing the team responsible for preparing road, air and sea freight pricing & customer quotations - informing about the freight prices, port charges, cost of special documents, insurance prices as well as prices for handling the goods.\n, • Organising transport through third party transit means - such as air freight, sea freight and dedicated road freight transport.\n, • Providing appropriate transportation means with adequate load capacity and regulations around IMDG, IATA.\n, • Handling customs entries and arranging billings for VAT/Duties\n, • Ensuring, booking and conducting customs clearance.\n\n \n The Ideal Candidate \n The successful candidate will have an expansive background in multi-modal freight forwarding (either road, air or sea freight). The ideal Freight Operations Manager will have the following skills and experience: \n\n • 4+ year's experience in freight forwarding in any mode of freight (ideally focused on sea and air freight).\n, • Experience in AOG, OBC or Charter work would be advantageous\n, • Proven people leadership experience of small or large teams\n, • Experience leading or managing teams within a freight forwarding or shipping environment.\n, • Experience of pricing, quotation and planning customer deliveries across road, air & sea freight.\n, • Desirable experience of customs compliance\n, • Excellent customer service experience\n, • Knowledge of INCOTerms is advantageous\n, • Commutable to Manchester on a hybrid basis\n\n \n What's On Offer? \n\n • £55,000-£65,000\n, • 32 days annual leave\n, • Comprehensive company benefits account.\n, • World-class training & development and large opportunities to progress.\n\n

An opportunity has arisen for an experienced Export Control and Compliance Officer to provide practical, business-focused advice across a complex engineering environment. \n This role would suit an experienced export control, international trade or compliance professional with strong knowledge of UK export legislation, licensing and sanctions. You will be confident advising senior stakeholders, managing complex compliance matters and working across technical and commercial teams. Defence sector experience, knowledge of ITAR/EAR and experience using LITE or SPIRE would be particularly advantageous. \n \n Key Responsibilities \n\n • Lead and maintain the Export Control Compliance Programme, acting as the principal adviser on export controls, licensing requirements, sanctions and relevant international trade regulations.\n, • Classify military, dual-use, software and technology against UK Strategic Export Control Lists, assessing technology transfers, end users, end use and destination risks.\n, • Prepare, submit and administer export licences through LITE, including OGELs, OIELs and SIELs, while maintaining accurate records and liaising with ECJU, HMRC and other regulatory authorities.\n, • Manage sanctions and denied-party screening, support customs compliance and advise on UK export legislation alongside US ITAR and EAR requirements where applicable.\n, • Develop policies and procedures, deliver compliance training, conduct audits and monitoring, investigate potential breaches and support wider ethics, anti-bribery, third-party due diligence and compliance activities.\n\n Requirements: \n\n • Proven experience in Export Control or International trade compliance\n, • Experience within highly regulated Manufacturing or Engineering sector such as Defence, Aerospace or similar.\n, • SC Clearance OR Eligibility to pass SC Clearance needed\n\n \n \n Location: Manchester \n Contract: Permanent, Full Time with Flexible working hours & Hybrid working \n Working Hours: 08:00-16:30 (Mon-Thurs), 08:00-13:00 (Fri) \n Salary: £ Competitive (dependent on experience) \n Benefits: 7% Pension Contributions, 4% from candidate, 25 days holiday + Bank Holidays. \n \n APPLY NOW and feel free to contact Jacob at 0161 4166249 or email at jacob@es-recruit.com \n

Job Title: Ocean Import Freight Operator / Sea Freight Import Specialist \n Location: Manchester, UK \n Salary: Up to £38,000 + Benefits (DOE) \n \n A leading global freight forwarder in Manchester is hiring an experienced Ocean Imports Operator to manage high-volume deep-sea ocean import consignments. If you want operational autonomy, excellent job stability, and strong international growth potential within sea freight imports, this role is for you. \n \n Key Responsibilities: \n\n • Ocean Import Freight Desk: Take complete ownership of ocean import files (FCL & LCL) across international trade lanes, managing shipments from initial origin booking straight through to UK port arrival and final delivery.\n, • Import Customs & Documentation: Prepare and process crucial UK import customs entries, Bills of Lading (MBL/HBL), and shipping documentation in full compliance with UK import regulations.\n, • Supply Chain & Carrier Coordination: Work alongside ocean carriers, shipping lines, overseas freight agents, and domestic hauliers to secure competitive ocean freight rates and optimize import transit times.\n, • Key Account Management: Act as the primary operational contact for key client accounts, delivering real-time milestone tracking updates and proactively resolving route bottlenecks.\n, • File Profitability: Oversee ocean import job costing, audit supplier charges, and execute accurate client billing to protect file margins.\n\n \n Requirements: \n\n • Proven background in ocean import freight forwarding operations.\n, • Solid understanding of deep-sea ocean import documentation, Incoterms, and UK import customs procedures.\n, • Hands-on experience using freight platforms like CargoWise One, MultiFreight, or similar system environments.\n, • Sharp problem-solving ability and strong attention to detail under tight port and shipping cut-off deadlines.\n\n \n Benefits: \n\n • Competitive basic salary up to £38,000 dependent on experience.\n, • Structured career growth paths within a global freight forwarding network.\n, • Comprehensive benefits package and a generous annual leave allowance.\n\n \n #OceanImports #OceanFreight #SeaFreight #FreightForwarding #ManchesterJobs #LogisticsJobs

Midea Home Appliances UK is seeking a proactive and detail-oriented Logistics Coordinator to join our growing Supply Chain team. This role is responsible for supporting the efficient flow of products throughout the supply chain, ensuring inventory accuracy, coordinating logistics activities, and delivering a high level of service to both internal and external stakeholders. \n The successful candidate will work closely with Sales, Warehousing, Logistics Providers, and Suppliers to ensure products are delivered on time, inventory levels are maintained, and operational performance targets are achieved. This is an excellent opportunity to build a career within a fast-paced, global organization. \n \n Location: Manchester, UK \n Reporting to: Head of Supply Chain \n \n Key Responsibilities \n\n • Monitor and manage inventory levels to ensure product availability while minimising excess stock.\n, • Coordinate customer order fulfilment activities in partnership with the Sales team.\n, • Plan, schedule, and manage daily logistics operations to ensure efficient product movement.\n, • Process customer and stock transfer orders accurately within ERP and logistics systems.\n, • Track shipments and proactively manage delivery exceptions, delays, and customer queries.\n, • Maintain accurate inventory records and support stock reconciliation activities.\n, • Liaise with third-party logistics providers, warehouses, freight forwarders, and carriers to ensure service level requirements are met.\n, • Monitor supplier and logistics partner performance, identifying opportunities for improvement.\n, • Support forecasting, replenishment, and demand planning activities.\n, • Develop, maintain, and improve logistics processes, procedures, and operational documentation.\n, • Prepare logistics and inventory reports, analysing key performance indicators (KPIs) to support decision-making.\n, • Ensure compliance with company policies, customs regulations, and relevant supply chain procedures.\n\n Skills & Experience \n Essential \n\n • Previous experience in a logistics, supply chain, inventory planning, or coordination role.\n, • Strong knowledge of Microsoft Office, particularly Excel.\n, • Excellent organizational skills with the ability to manage multiple priorities.\n, • Strong attention to detail and commitment to data accuracy.\n, • Excellent communication and stakeholder management skills.\n, • Ability to work effectively both independently and as part of a team.\n, • Strong problem-solving skills and a proactive approach to continuous improvement.\n\n Desirable \n\n • Experience working with ERP systems and inventory management software.\n, • Knowledge of freight, warehousing, and distribution processes.\n, • Experience working with third-party logistics providers (3PLs).\n, • Understanding of supply chain planning and inventory control principles.\n\n What We Offer \n\n • Opportunity to join one of the world's leading home appliance manufacturers.\n, • Exposure to a dynamic international business environment.\n, • Career development and progression opportunities within a global organisation.\n, • Collaborative and supportive team culture.\n, • Competitive salary and benefits package.\n\n \n About Midea \n Midea Group is one of the world's leading technology and home appliance companies, providing innovative solutions across air treatment, refrigeration, laundry, kitchen appliances, small domestic appliances, and smart home technologies. \n Founded in 1968, Midea operates in more than 200 countries and regions, employs over 150,000 people worldwide, and is consistently ranked among the world's leading global enterprises. Through brands including Midea, Toshiba, and Comfee, the Group delivers high-quality products that improve everyday life for millions of consumers globally. \n Midea UK was established in 2020 and continues to grow rapidly, with a vision to become a leading consumer appliance brand in the UK market through innovation, quality, and customer-focused solutions. \n Ideal Candidate Profile \n You are highly organized, analytical, and customer-focused, with a passion for supply chain excellence. You enjoy working in a fast-paced environment, building strong relationships across teams, and finding practical solutions to operational challenges. You are comfortable working with systems and data and are motivated to contribute to the growth of a global brand.

Northern LGPS is entering a significant new phase of its development, establishing a new FCA authorised investment management company to manage around £70bn of assets on behalf of three Local Government Pension Scheme funds. As Finance Director, you'll provide strategic leadership across finance, regulatory reporting and commercial operations, helping to establish the financial foundations of a modern, well-governed investment management business. Reporting into the Chief Financial and Operations Officer (CFOO), you'll oversee financial reporting, regulatory compliance, statutory accounts, tax and audit, while providing commercial leadership across procurement, supplier oversight and value optimisation. This is an exceptional opportunity to shape a new organisation from the outset and play a key role in its long-term success. Northern LGPS is a c£70bn pooled investment partnership for the Local Government Pension Scheme, bringing together the investments of Greater Manchester Pension Fund, Merseyside Pension Fund and West Yorkshire Pension Fund. Building on the foundations of its collaboration over several years, Northern LGPS is now entering the next phase of its development. This phase focuses on establishing an FCA authorised investment management company with a dedicated senior leadership team, strengthening governance and creating a clear operating model to support long-term investment outcomes. For those joining at this stage, the opportunity is exceptional. These roles offer the chance to shape strategy, set standards and build leadership capability for the long term, working closely with the partner funds, who are both shareholders and clients, Boards and regulators to ensure Northern LGPS continues to evolve as a well-governed, resilient investment organisation. As Northern LGPS continues to evolve, we are building a collaborative, open and trusting organisation where people can do their best work. We believe strong outcomes come from working together, sharing knowledge and supporting one another. Our flexible and hybrid working arrangements give colleagues greater flexibility in how they manage their time, while supporting collaboration and colleague wellbeing. We are developing a supportive learning culture where people are encouraged to grow, contribute ideas and help shape how the organisation works. Our ambition is to build a resilient and sustainable organisation that delivers for its Partner Funds over the long term. You'll: • Lead the finance and commercial function, providing strategic oversight across financial reporting, regulatory compliance and commercial activity., • Ensure the accuracy and integrity of management accounts, statutory accounts and Board reporting produced through the outsourced finance provider., • Oversee the statutory accounts process, external audit and accounting policies to ensure compliance with relevant standards., • Lead tax compliance across corporation tax, VAT, FATCA, Common Reporting Standard (CRS) and Stamp Duty Reserve Tax (SDRT), maintaining effective engagement with HM Revenue & Customs (HMRC)., • Oversee regulatory financial reporting, including MIFIDPRU returns and financial contributions to the Internal Capital Adequacy and Risk Assessment (ICARA) process., • Develop and lead the budgeting and forecasting framework, supporting effective financial planning and regulatory capital management., • Provide strategic leadership across procurement, contract management, supplier oversight and commercial governance to deliver value for money., • Lead and develop a multidisciplinary finance and commercial team, driving operational efficiency and strong governance., • Act as the intelligent client for outsourced finance and commercial services, ensuring all outputs are accurate, timely and fit for purpose before submission to the CFOO, Board or Financial Conduct Authority (FCA)., • Build strong relationships with senior stakeholders, regulators, auditors and external partners to support effective decision-making and organisational success. You'll bring significant senior finance leadership experience together with the commercial insight and strategic thinking to support a regulated investment management business. We're particularly interested in professionals who can demonstrate experience of: • Financial leadership within complex or regulated organisations., • Financial reporting, statutory accounts and external audit., • Regulatory reporting and financial governance., • Budgeting, forecasting and financial planning., • Tax compliance and financial controls., • Commercial strategy, procurement and supplier oversight., • Leading multidisciplinary teams and developing high-performing functions., • Building trusted relationships with Boards, regulators and senior stakeholders. Must have: • Qualified accountant (ACA, ACCA or CIMA) with substantial (10+ years) post-qualification experience in an FCA-regulated investment firm. 37 hours per week. Manchester, Liverpool, or Bradford. We are unable to offer sponsorship for this role. We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, or sexual orientation. We are committed to creating an inclusive environment where everyone feels valued, respected, and able to thrive. If you require any adjustments to the recruitment process to support your application, please let us know, and we will work with you to meet your needs. #J-18808-Ljbffr

Kinaxia are recruiting a Customs and Excise Manager to join their team at their site in Manchester. The position will manage the customs and excise bond operations ensuring as a company we are HMRC compliant to avoid any duty liability and ensure customer expectations are met in terms of bond administration requirements. • Monday - Friday (09:00 - 17:00), • 40 hours per week, • Additional benefits:, • Life assurance, • Pension, • Exceptional fleet, • Opportunity for training and development, • Full Uniform and PPE, • Onsite Parking, • Employee Assistance Programme, • Loyalty Awards (recognises employees with 5, 10, 15, 20, 30 and 40 years' service), • Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out) About the Job: • Plan, manage and co-ordinate the activities of the bond excise and customs functions, to ensure correct procedures and protocols are followed, to stay compliant and avoid any duty liability., • Ensure all relevant colleagues are suitably trained in W5D and reconciliation processes, to ensure they can undertake their duties effectively., • Continually review processes and procedures to identify and recommend areas of improvement and to ensure the company is legally compliant., • Prepare reports and lead / participate in projects as defined by senior management, highlighting any issues to improve the quality and efficiency of the operation., • Assist in the investigation of any bonded stock, stock count queries, to seek a resolution., • Ensure customers adhere to all legislation, such as providing supporting information for due dilligence, to ensure the company is legally compliant., • Manage all customer (Internal & External) and HMRC queries and requests, ensuring they are effectively resolved in a timely manner, to promote good working relationships., • Carry out regular system checks and compliance reviews to ensure all data is accurate and up to date., • Take full ownership of all bond related data, to ensure accuracy and efficiency., • Manage the EMCS website, to ensure any issues raised are resolved in a timely manner., • Raise all W5Ds correctly, either manual or electronically, ensuring the HMRC website is updated as required in a timely manner., • Carry out daily reconciliations of all W5Ds, ensuring all corrections are actioned., • Manage the accurate entry of additions and amendments of new product codes into the system to ensure correct codes and duty is applied., • Complete monthly W1 returns to ensure customers and Kinaxia are legally compliant., • Manage all Customs clearance requirements, import and exports and CFSP., • Manage all Bond issues regarding damaged stock and manage all controlled disposal issues, ensuring adherence to HMRC procedures., • Point of contact with HMRC for approval related audits such as AEOC and Excise Warehouse Approvals. Your knowledge and experience: • Warehouse Health & Safety procedures, • Stock management software, • HMRC Policies, • Descartes / Delta, • Warehouse health and safety, • Managing and developing a team, • Bonded Stock Management JBRP1_UKTJ

An opportunity has arisen for an experienced Export Control and Compliance Officer to provide practical, business-focused advice across a complex engineering environment. This role would suit an experienced export control, international trade or compliance professional with strong knowledge of UK export legislation, licensing and sanctions. You will be confident advising senior stakeholders, managing complex compliance matters and working across technical and commercial teams. Defence sector experience, knowledge of ITAR/EAR and experience using LITE or SPIRE would be particularly advantageous. Key Responsibilities Lead and maintain the Export Control Compliance Programme, acting as the principal adviser on export controls, licensing requirements, sanctions and relevant international trade regulations. Classify military, dual-use, software and technology against UK Strategic Export Control Lists, assessing technology transfers, end users, end use and destination risks. Prepare, submit and administer export licences through LITE, including OGELs, OIELs and SIELs, while maintaining accurate records and liaising with ECJU, HMRC and other regulatory authorities. Manage sanctions and denied-party screening, support customs compliance and advise on UK export legislation alongside US ITAR and EAR requirements where applicable. Develop policies and procedures, deliver compliance training, conduct audits and monitoring, investigate potential breaches and support wider ethics, anti-bribery, third-party due diligence and compliance activities.Requirements: Proven experience in Export Control or International trade compliance Experience within highly regulated Manufacturing or Engineering sector such as Defence, Aerospace or similar. SC Clearance OR Eligibility to pass SC Clearance needed Location: Manchester Contract: Permanent, Full Time with Flexible working hours & Hybrid working Working Hours: 08:00-16:30 (Mon-Thurs), 08:00-13:00 (Fri) Salary: £ Competitive (dependent on experience) Benefits: 7% Pension Contributions, 4% from candidate, 25 days holiday + Bank Holidays. APPLY NOW and feel free to contact Jacob at (phone number removed) or email at (url removed)

Our client, a global leader in Freight Forwarding is now recruiting for a Commercial Operations Manager join the sea freight team in their Trafford Park office The Commercial Operations Manager is responsible for leading and developing the Exports Freight Forwarding Operations function. Providing high service standards in customer satisfaction, commercial performance, ensuring the achievement of strategic business objectives. The post holder will play a key role in improving productivity, customer retention, and the development of new business opportunities. In addition to driving commercial performance/profitability, developing strategic customer relationships, improving operational effectiveness, the post holder will lead the team to achieve the Company's financial and service objectives, reviewing operational effectiveness, whilst ensuring compliance with all relevant legislation, customs requirements and company policies. Lead and manage the Freight Forwarding Operations team, ensuring high levels of performance, engagement and customer service. Drive revenue growth, gross profit performance and customer retention. Oversee the day-to-day operation of the Export Department Develop and maintain strong relationships with customers, suppliers and key stakeholders. Identify and secure opportunities for business growth and service expansion. Monitor operational and commercial KPIs and implement improvements where required. Prepare and review monthly management reports, financial, and performance results. Manage departmental budgets, resources and cost control measures. Ensure compliance with customs regulations, legal requirements and Company policies. Lead, coach and develop team members to support succession planning and continuous improvement. Act as the senior escalation point for operational, customer and commercial issues. Support the delivery of the Company's strategic objectives and business plans. Experience and skills required • Commercial and Operational experience in a commercial Freight Forwarding Export Manager role working for a freight forwarder Export logistics knowledge essential Good Communication skills and relationship building abilities Knowledge of customs compliance and regulatory requirements Ability to analyse data and make informed decisions Problems solving and decision making skills Proficient in Microsoft office * Proactive, results driven approach with strong customer focus Salary and Benefits • Salary £40,000 to £55,000 dependent upon experience Flexible working hours: 3 working patterns you can choose from - 8am - 4pm, 9am - 5pm & 10am - 6 pm (with 45 min lunch break) Holidays: 25 days, plus the bank holidays and for each 5 years' service an extra day's holiday up to a max of 30 days per annum Contributory Pension Life Assurance 4 x Salary Occupational Health Plan Free drinks Free parking Employee Assistance Programme Cycle to Work Scheme Discounts on International Hotel chain

Experienced Freight Forwarding Clerks – Air & Sea Freight Our client is a well-established freight forwarding company based in Manchester, and due to continued growth, they are looking to strengthen their operations team with two experienced freight forwarding professionals. We are currently recruiting for: • Experienced Air Freight Clerk – Import & Export, • Experienced Sea Freight Clerk – Import & Export Both positions require a minimum of 3 years' experience within freight forwarding, with strong knowledge of import and export processes. Experienced Air Freight Clerk – Import & Export The successful candidate will have solid experience handling air freight shipments from start to finish, with a good understanding of both import and export procedures. Key responsibilities: • Managing air freight shipments from booking through to final delivery, • Handling both import and export documentation, • Liaising with airlines, overseas agents, customers and suppliers, • Preparing and processing shipping documentation, • Monitoring shipment progress and providing customers with regular updates, • Arranging collections and deliveries, • Dealing with customs requirements and ensuring compliance, • Resolving any shipment issues or delays efficiently, • Maintaining accurate records and ensuring all systems are kept up to date, • Providing a high level of customer service throughout the shipment process Experienced Sea Freight Clerk – Import & Export The successful candidate will have strong sea freight experience and be confident managing both import and export shipments. Key responsibilities: • Managing sea freight shipments from booking through to delivery, • Handling both import and export shipments, • Liaising with shipping lines, overseas agents, customers and suppliers, • Preparing and checking shipping documentation, • Coordinating collections, deliveries and shipment movements, • Dealing with customs procedures and clearance requirements, • Monitoring shipments and proactively managing any delays or issues, • Updating internal systems and maintaining accurate shipment records, • Providing customers with regular updates and excellent service, • Working closely with colleagues and overseas partners to ensure smooth shipment movements If you have 3+ years' freight forwarding experience and are looking for your next opportunity in either Air Freight or Sea Freight, we would be keen to hear from you. Apply today with your CV and a member of our recruitment team will be in touch to discuss the opportunity in more detail. All applications will be treated in the strictest confidence

Import Coordinator Location: Manchester Salary: Competitive + Comprehensive Benefits Package We are looking for an experienced Import Coordinator to join a Manchester Operations team. This is an excellent opportunity to become part of a forward-thinking, technology-led freight forwarding company where you’ll take ownership of shipments, build strong customer relationships, and develop your career within a supportive and collaborative environment. Responsibilities Manage import ocean freight shipments from booking through to final delivery. Support the operational requirements of a key customer account, ensuring service delivery aligns with customer-specific requirements, SOPs and agreed service standards. Coordinate with customers, overseas agents, hauliers and suppliers to ensure efficient shipment execution. Arrange customs clearance and deliveries while maintaining compliance with company procedures. Monitor shipments, resolve operational issues and provide proactive customer updates. Maintain accurate CargoWise records, documentation and financial information. Build strong customer relationships and support the successful onboarding and retention of key accounts. Develop a practical understanding of ocean, road and air freight operations to support joined-up customer solutions across the wider supply chain. Continuously develop your industry knowledge and contribute to service improvements. Profile Essentials Experience in ocean freight forwarding and end-to-end shipment management. Experience using CargoWise or a similar transport management system. Excellent customer service, communication and relationship-building skills. Strong organisational skills with the ability to manage multiple priorities. High attention to detail and a proactive approach to problem solving. A team player committed to delivering exceptional service. Profile Desirable Experience in road freight operations. Knowledge of customs clearance requirements and customs compliance. Benefits Competitive salary package and comprehensive benefits package. Hybrid working for better work-life balance Healthcare Plan Employee Assistance Programme Enhanced holiday scheme Cycle to Work programme, Gym and lifestyle discounts Loyalty rewards and recognition schemes Award-winning training and development Genuine career progression opportunities Modern, technology-driven working environment

Global Accounts Coordinator - Freight Forwarding - Manchester - Up to £27,000 About the Company Our client is a leading global logistics and freight forwarding organisation providing comprehensive transport solutions to customers worldwide. Due to continued growth, they are looking to recruit a Global Accounts Coordinator to join their dedicated customer-focused team. This is an excellent opportunity for an experienced logistics professional to join a busy international environment, managing key customer accounts and supporting the delivery of high-quality freight forwarding solutions across road and sea transport operations. The successful candidate will act as a key point of contact for major customers, building strong relationships while ensuring shipments are managed efficiently and customer expectations are consistently exceeded. Global Accounts Coordinator - The details Competitive salary of £25,000 - £27,000 per annum Temp to permanent opportunity (13 weeks temporary, then permanent subject to successful review) Opportunity to work within a global logistics environment Exposure to major international customer accounts Career development opportunities within a growing organisation Supportive and professional working environment Opportunity to develop expertise across freight forwarding, customs, and international logistics Global Accounts Coordinator - Requirements Previous experience within freight forwarding, logistics, shipping, or a customer account coordination role Strong understanding of road and sea freight operations Excellent customer service and relationship-building skills Ability to manage multiple customer accounts while maintaining high levels of accuracy and attention to detail Experience preparing quotations, processing bookings, and managing customer enquiries Knowledge of customs procedures, dangerous goods regulations, and insurance requirements would be advantageous Strong communication skills with the ability to liaise confidently with customers, suppliers, and internal teams Good organisational skills with the ability to prioritise workloads and meet deadlines Proficiency in maintaining accurate records and using internal systems Global Accounts Coordinator - Responsibilities Act as the main point of contact for key customer accounts, providing a high level of customer service and support Provide shipping, transport, and freight forwarding expertise to customers Manage customer enquiries, provide quotations, process bookings, and follow up opportunities to secure business Coordinate road and sea freight shipments from booking through to completion Ensure all shipment information is processed accurately and promptly to avoid delays Maintain regular communication with customers, keeping them updated on shipment progress and resolving queries efficiently Build and maintain strong relationships with customers, colleagues, and external partners Work closely with Sales Executives to support business development and customer retention Ensure compliance with customs regulations, dangerous goods requirements, and insurance procedures where applicable Liaise with customs teams to support smooth import and export clearance processes Monitor outstanding issues, claims, and customer concerns, ensuring they are escalated and resolved appropriately Maintain accurate documentation, records, and internal systems Prepare reports and information for management when required Follow company policies, procedures, quality standards, and health and safety requirements Provide support to other departments as required to ensure the smooth running of operations About Us Detail2Recruitment acts as an employment agency in respect of this position. Due to the volume of applications we receive, we are unable to give feedback on unsuccessful applications. For information on how we use your personal information, please refer to detail2recruitment privacy policy