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Trabajos customer success specialist en Woodford GreenCrear alertas

  • Workshop Manager
    Workshop Manager
    hace 2 meses
    £30000–£40000 anual
    Jornada completa
    Chigwell

    Role Overview The Workshop Manager will be responsible for managing all aspects of workshop operations, from customer bookings and vehicle workflow management through to technician supervision, quality control, invoicing and compliance. The successful candidate will play a key role in ensuring the workshop operates smoothly, jobs are completed efficiently, customers receive excellent service, and the business continues to grow. This role requires a strong understanding of vehicle servicing and repairs, excellent organisational skills, commercial awareness, and the ability to lead and motivate a team. Workshop Operations & Management • Oversee daily operation of MOT, servicing and repairs., • Manage workshop workflow to ensure vehicles are booked in, progressed and completed efficiently., • Allocate jobs to technicians based on workload and deadlines., • Monitor productivity, labour efficiency and turnaround times., • Ensure all work is completed to a high standard and in line with manufacturer guidelines and industry best practices., • Carry out final quality checks where required before vehicles are returned to customers., • Identify opportunities to improve workshop processes and customer experience. Customer Service & Relationship Management • Act as the main point of contact for customers throughout the repair and servicing process., • Provide professional advice regarding vehicle maintenance, repairs and recommendations., • Communicate clearly with customers regarding diagnosis, costs, progress updates and completion times., • Handle customer queries, concerns and complaints professionally and promptly., • Build strong relationships with repeat customers and ensure a high level of customer satisfaction., • Ensure customers receive transparent explanations of work required and completed. Booking, Scheduling & Workflow Control • Manage all workshop bookings, MOT appointments, servicing schedules and repair jobs., • Plan daily and weekly workshop capacity., • Prioritise urgent repairs while maintaining efficient workflow., • Coordinate MOT slots, diagnostics, servicing and repair requirements., • Ensure customers are kept informed of appointment changes or delays. Estimates, Invoicing & Commercial Management • Prepare estimates and quotations for repairs and maintenance work., • Gain customer authorisation before additional work is carried out., • Manage job cards, invoices and payment processes., • Ensure accurate recording of parts, labour and additional charges., • Monitor workshop profitability and identify opportunities to improve revenue., • Work with suppliers to ensure competitive pricing and availability of parts., • Monitor outstanding payments and support effective financial control. Health & Safety, Compliance & Standards • Ensure the workshop operates safely and complies with all relevant health and safety regulations., • Maintain a clean, organised and professional working environment., • Maintain compliance with MOT standards and industry regulations., • Ensure tools, equipment and machinery are maintained and fit for purpose. Stock, Equipment & Supplier Management • Monitor workshop stock levels, consumables and commonly used parts., • Order parts and manage relationships with suppliers., • Ensure efficient use and maintenance of workshop equipment., • Manage external suppliers, recovery companies and specialist repair partners when required. Skills & Experience Required • Previous experience managing an automotive workshop., • Strong knowledge of vehicle servicing, repairs and diagnostics., • Experience working with technicians and managing workshop workflow., • Excellent customer service and communication skills., • Ability to manage multiple jobs and priorities in a busy environment., • Commercial understanding of workshop operations, labour sales and profitability., • Strong organisational and administrative skills., • Ability to use workshop management systems, booking software and invoicing systems., • Previous experience within an MOT testing environment., • MOT Tester qualification is preferred., • Experience with diagnostic equipment and modern vehicle technologies.

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  • Senior Beauty Therapist
    Senior Beauty Therapist
    hace 2 meses
    £13–£16 por hora
    Jornada completa
    London

    Job Description: WHY JOIN WILD BEAUTY? Luxury 5-star spa with over 3,000 five-star reviews Featured in GRAZIA, ELLE, Harper's Bazaar, The Times and The Guardian Keep 100% of your tips Earn 10% retail commission One free treatment per month Friends and family discount Paid lunch break and paid closing duties Ongoing training including Japanese Head Spa Premium vegan and cruelty-free products Friendly, supportive team environment Work with a loyal and growing client base ABOUT US Inspired by the untamed beauty of New Zealand’s landscapes, Wild Beauty Spa harnesses the power of nature to enhance your natural beauty. Our treatments and products are vegan, cruelty-free, and non-toxic — good for you and good for nature. Set within a true 5-star luxury environment, we invite our clients to relax, unwind, and indulge in exceptional spa experiences. Although newly opened in Forest Gate, we’re already proud to have earned over 3,000 five-star reviews from our delighted clients. Our luxury spa has been featured in GRAZIA, ELLE, Harper's Bazaar, The Times and The Guardian, reflecting our commitment to exceptional treatments and service. We’re now looking for an experienced, freelance (self-employed) Beauty Therapist / Spa Therapist/ Nail Tech to join our growing team. ABOUT YOU Applicants should already be confident in core beauty therapy treatments, including facials, massage, waxing and nails. Training will be provided in our signature Japanese Head Spa and specialist spa treatments. The ideal candidate: Has a genuine passion for beauty and wellness Keeps up to date with the latest trends and techniques Holds a Level 2 or Level 3 Beauty qualification Delivers exceptional customer care and luxury-standard treatments Is confident in recommending and selling retail products Is available to work 3–5 days per week Services you’ll provide: Facials & Back facials Full body waxing & intimate waxing for women Massage Brow waxing and tinting Manicures & pedicures Gel nails Brow lamination Lash lifting Japanese Head Spa PAY Pay is agreed following a practical trade assessment and is based on experience, treatment standards and any additional training required. In addition, we pay our therapists for their lunch break. Cleaning and end-of-day duties are paid. Therapists earn 10% commission on all retail sales and keep 100% of their tips. PERKS Therapists receive 1 free treatment per month, with 15% off any additional treatments and 30% off retail products. We have a 15% discount for family and friends. AVAILABILITY Friday & Saturday availability is essential (our busiest days) Sunday availability or weekend flexibility required, as we are open on Sundays. We operate by appointment only, so shifts vary according to bookings. The salon is open between the hours of 0900 and 1900 (dependant on the day). Typical shifts are between 6–9 hours. EQUIPMENT/TRAINING/RESPONSIBILITIES All products, consumables and equipment are provided, with the exception of your own manicure and pedicure tools. All new therapists receive comprehensive training in our treatment protocols, products and customer experience standards. The successful candidate will need to be trained in opening & closing the salon, as well as being responsible for cleaning their treatment room. Should you be closing, you will be responsible for cleaning the salon space, supported by the rest of the team. If you’re passionate about delivering outstanding treatments and would love to be part of an award-winning spa with an incredible reputation, we’d love to hear from you. Job Types: Full-time, Part-time, Freelance Application question(s): Are you able to work on Friday and Saturday? Do you understand that this is a genuine self-employed position and that successful applicants will invoice Wild Beauty monthly for completed work? Experience: Beauty: 3 years (required) Licence/Certification: Level 2 or 3 NVQ qualification (required) Work authorisation: United Kingdom (required) Work Location: In person

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