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About The RoleWe are looking for an experienced and motivated Customer Service Team Leader to join our Customer Services team. This is an exciting opportunity to support the delivery of excellent customer service across our partner councils.As part of the Customer Services management team, you will lead and support a team of Customer Service Advisors, helping to ensure the delivery of an efficient, high-quality and customer-focused service. You will play an important role in maintaining service standards, supporting improvements to day-to-day operations and fostering a positive team culture that puts residents and communities at the heart of everything we do.The role involves managing the daily operation of the service, including workload allocation, resource planning and performance management. You will coach and support colleagues through regular one-to-one meetings, appraisals and mentoring, creating a positive and encouraging environment where individuals can develop their skills and perform at their best.You will also oversee complex customer enquiries, complaints and escalations, working closely with colleagues and stakeholders to resolve issues and achieve positive outcomes for customers. By reviewing customer feedback, service trends and performance information, you will help identify opportunities to improve processes and enhance the customer experience.This is an excellent opportunity for someone who enjoys leading and developing people, solving problems and helping teams deliver great customer service every day. If you are passionate about supporting colleagues, delivering excellent customer service and making a positive difference for residents, we would love to hear from you.You will need Experience of leading, motivating and developing a customer service team within a busy organisationProven ability to manage performance, drive service improvements and achieve operational targetsExperience of coaching and supporting colleagues to develop their skills and confidenceStrong organisational skills with the ability to manage competing priorities and changing demandsExcellent communication and interpersonal skills, with the ability to build effective working relationships at all levelsConfidence in handling complex customer enquiries, complaints and escalated casesAbility to analyse customer feedback and service data to identify trends and opportunities for improvementGood IT skills and experience of using a range of systems and software packagesGCSE English and Maths (Grade C/4 or above) or equivalent, and/or a qualification equivalent to NVQ Level 3 or significant experience within a customer service environmentSpecial Conditions Full UK Driving LicenceAccess to a vehicle for work purposesRegular travel to CDC and Forest of Dean (FOD) locationsRequirement to undertake a Baseline Personnel Security Standard (BPSS) checkOccasional additional hours may be required to meet service needsClosing Date - Wednesday 9th SeptemberInterview Date - Friday 18th SeptemberWhat we can do for you Agile working allowing a mix of home and office workingFlexible working arrangements (depending on the role)27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choiceRenewed again for another year there is a health cash plan giving you cash back on health, dental and eye carePension scheme with a good employer contribution of up to 7% of your earningsEmployee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issuesCycle to work schemeSalary sacrifice car lease scheme with significant tax and NI savings to be made on electric carsGenerous sickness cover above statutory entitlementsAdditional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injuryLife assurance, currently four times your annual salaryAbout The OrganisationYou will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.TPBN1_UKTJ

You will play an important role in maintaining service standards, supporting improvements to day-to-day operations and fostering a positive team culture that puts residents and communities at the heart of everything we do.

Pertemps Network Group are delighted to be assisting a reputable housing provider in recruiting a Customer Service Advisor (Rent Income Support) to join their Finance and Rental Income team. Now If you arean experienced Income Officer, Rent Arrears Officer or Income Recovery Officer Support looking

Behavior Support Assistant - Witney Our lovely school in Witney is looking for a Behaviour Support Assistant to join them in fostering a nurturing and inclusive environment for their students. They believe that their students deserve the opportunity to thrive both academically and emotionally. This is a great opportunity to be involved in a supportive team. You will also be making a real difference in the lives of children with behavioural and mental health needs. In this role, your main goal will be to work directly with students to promote positive behaviour and emotional regulation. You will also support students in developing social skills and conflict resolution strategies so that they can have all the necessary tools to thrive in social situations. Part of your role as a Behaviour Support Worker will be to facilitate group activities and promote positive peer interactions You will also help model healthy coping strategies and social skills and maintain a safe and positive learning environment for all students The right Behaviour Support Assistant will: Have the ability to work collaboratively within a multi-disciplinary team Have strong communication skills Patience, empathy and genuine passion for supporting children Experience supporting children and young people with educational needs and social, emotional and mental health needs will be beneficial but not essential A desire to make a real impact What you will gain from this role as a Behaviour Support Assistant: The opportunity to work in a nurturing environment Access to ongoing professional development and training opportunities Amazing experience to further your career in education, psychology or social work The ability to work in a fulfilling role that makes a difference every day Overall this will be a transformative experience, enriching your life while also making a positive impact on the lives of children who are struggling to cope in the classroom Behaviour Support Assistant Witney £85 - £105 per day Full Time September Start If you are ready to make a positive impact on the lives with children with behavioural and mental health needs, please apply directly to this advert. You will be contacted if you have been short-listed. TPBN1_UKTJ

Role: Assistant Support Manager Salary: £26,560 FTE Hours : From 28 hours - 36 hours per week About Style Acre Are you looking for a job that has purpose, something that makes you feel like you are making a difference? Style Acre is an Oxfordshire-based, award-winning and forward-looking charity supporting adults with learning disabilities, autism and physical needs. We have over 35 supported living households, 3 community day hubs and a successful work programme, supporting more than 250 people. About the Role Style Acre is a charity with a fantastic reputation that provides excellent supported living services for people with learning disabilities in their community. We are growing fast and have an exciting opportunity for a talented assistant to join our leadership development programme, with the potential to become a support manager in the future. The Leadership Development Programme is our intensive six-month programme, where you will acquire the skills to become a leader and manager, and you'll learn how to adapt to new situations. You'll learn about yourself: what your strengths are, and what you need to work on. Most of all you'll identify ways to use your drive and passion to improve the lives of the people we support. We offer a wide range of benefits 30 days annual leave (including bank holidays) for full-time staff (pro-rata for part time) £68 per night for sleep-ins. Company Pension Scheme - 5% Employer Pension Contribution Flexible working hours Free comprehensive ongoing training, including a unique Leadership Development Programme with the ability to progress to Assistant Support Manager within 18 months. Employee benefits package with Perkbox (saving you up to £800 per year) Recommend a friend incentive scheme for employees Wellness programs Company events & social hours TPBN1_UKTJ

Job Title: Customer Support Engineer Location: Whitney Salary: £30,000 - £33,000 Hours: 8am-4:40pm Mon – Thurs / 8am-1pm Fri Role Purpose The Customer Support Engineer provides technical support to customers and assists with service activities throughout the product lifecycle. The role supports customers with troubleshooting, repairs and technical enquiries while working closely with Engineering, Manufacturing, Test and Service teams to deliver excellent customer service. The successful candidate will develop a strong product understanding and contribute to improving customer satisfaction by providing timely technical assistance and maintaining accurate service records. Key Responsibilities Customer Support Respond to customer support enquiries via telephone, email and video calls. Assist customers with technical fault finding and product operation. Keep customers informed of progress and expected resolution times. Escalate complex technical issues to senior engineers where appropriate. Provide professional and courteous customer service at all times. Technical Support Assist in diagnosing mechanical and electrical faults. Support customers through structured troubleshooting procedures. Recommend replacement parts and repair options. Record faults and corrective actions accurately. Develop technical knowledge of products. Service Administration Maintain accurate support tickets and service records. Record labour, parts used and resolution details. Raise quotations for chargeable repairs and service work. Process support orders within Sage. Prepare shipping paperwork and route cards where required. Continuous Improvement Help maintain troubleshooting guides and technical documentation. Record recurring faults and report trends to the Support Manager. Suggest improvements to products, documentation and support processes. Assist with maintaining the technical knowledge database. Product Support Provide technical assistance to Manufacturing, Test and Sales when required. Assist with testing systems prior to shipment. Assist with software testing where required (no programming experience necessary). Customer Care Follow up customers after service work has been completed. Collect customer feedback. Identify opportunities for service work or product upgrades and pass them to the Support Manager or Sales team. Qualifications & Experience Engineering or Scientific background. A Levels, apprenticeship or equivalent engineering qualification. (desirable) Good mechanical aptitude. Experience in a customer support or service environment. Basic electrical fault-finding skills. Good computer literacy. Excellent communication skills. Strong organisational skills. For further details, please contact Kieren Provis – (phone number removed) or email your cv (url removed) Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors and Laboratory Technicians to name but a few. Omega is acting as an Employment Agency in relation to this vacancy. Omega does not charge candidates any recruitment or job‑seeking fees at any stage of the hiring process

Joining our friendly and hard working family as a Multi-drop Van Driver/Customer Service Assistant, you’ll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first class service whilst kee

Work closely with Sales, Product, Data and other analyst teams to help build a complete and balanced view of the current energy system and improve the services that BNEF provides. We are a subscription service providing research and analysis to key partners across the energy value chain.

Ensuring that deliverables are met on time for the customer (full software life cycle experience is key).

As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. Own the day-to-day running of t

You will also contribute to audits, reviews and continuous improvement, helping to maintain a well run and high performing service.

The Role Leading and supervising your shift Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered Administering and recording medication Carrying out risk assessments Working alongside care ass

Contributing to service improvement and identifying opportunities to strengthen how the service operates. You don't necessarily need to have worked in exactly the same type of service. Experience working towards targets, KPIs or service objectives.

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE. You’ll be talking over the phone to customers with all sorts of mobile tech-related queries.

Responsibilities Greet customers with warmth and professionalism Assist customers in selecting optical and hearing products Provide clear, helpful advice on frame styles, lenses, and hearing care Process sales and bookings using in-branch systems Support stock management and merchandising Keep the s

Job Title: Service Advisor (Customer Service Advisor) Salary: £30,000 OTE £36,000 Hours: Monday to Friday 8:00am 6:00pm No weekends Location: Kidlington Hawkfield Recruitment is working with a well-established dealer group in Oxford, Kidlington who are looking to recruit a customer-focused

Collaborate with internal teams to ensure timely and successful delivery of our services to clients. Proven experience in project management, account management, or customer success, preferably within the automation or SaaS industry.

Join our team at M&S as a Customer Assistant in our Food section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. Serve our customers efficiently, both on the shop floor and at service points. Proactively engage with customers to under

Collaborate with internal teams to ensure timely and successful delivery of our services to clients. Proven experience in project management, account management, or customer success, preferably within the automation or SaaS industry.

Service Coordinator (Scheduling). Are you a Service Coordinator or similar with scheduling experience, looking to join a successful family run business. Service department whilst being provided generous company benefits, alongside internal training and progres.

We are looking for an organised and proactive Service Delivery Coordinator to join ourProjectsTeam.

The Service Coordinator will provide support to vulnerable individuals, deliver tailored support plans and help them achieve stable lives.

They offer their customers a xdjnayx complete turnkey solution for the installation, service, maintenance, fault finding and repair on a ran. Service Coordinator - Job Overview. Service Coordinator required for our client, a leading HVAC company that has 6 regional offices and has been expanding sin

With over 40 years experience offering commercial dishwasher sales and service solutions and a host of other products we have developed an unrivalled reputation as the very best in our sector. Our Service and Parts Co-Ordinator is a pivotal role in the growth.

Are you hardworking and have experience as a Customer Service Coordinator? If so, a great opportunity has become available for our client who deals with 2 sites, BDC - bakery items such as bread rolls and CDC - cakes, pain au chocolate, etc. Staffline is recruiting Customer Service Coordinators in C

Service Coordinator (Engineering). Are you an experienced engineering service coordinator looking to further your career with a well-established company supplying to clients globally?.

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering style advice and five-star service. You'll be a resilient and confident brand ambassador who’s ready to serve our customers and sell our latest fashion items. At M&S, ou

Provides customer service and sales support for an international industrial company.

As a Lidl Customer Assistant, no two shifts ar.

We are recruiting Customer Sales Advisors - Live Chat (up to 3 positions) to join a busy live chat sales team based in Exeter. Advisers manage multiple live chat conversations simultaneously, converting customer enquiries into sales revenue across upgrades, renewals, acquisitions and retention conve

The services advertised by FJWilson Talent Services are those of a recruitment business. Providing technical leadership across Salesforce CRM, Sales Cloud, Service Cloud and Marketing Cloud. Experience across Salesforce Sales Cloud and Service Cloud.

An established name in PFI/PPP infrastructure management, is looking for an Assistant General Manager to support the General Manager in overseeing a portfolio of LIFTCo companies and their subsidiaries, managing 18 healthcare buildings across London under Management Services Agreements. Proven abili

You will work with Client Services to front client relationships as appropriate, ensuring the Copy function is always represented appropriately. You will work closely with the Client Services team to devise solutions that fulfil and exceed client expectations, and make innovative suggestions. Starti

Early feedback from test customers has been outstanding. They’re going to shake up the market, challenging the traditional SIPP providers by prioritising customer experience and fixing costs. Prior to going live, you’ll work with the development team to design and implement the back-office syste

Longer term, you'll have the opportunity to work on a greenfield AI-powered platform, designed to automate traditionally manual services and provide intelligent, real-time support to users. Symfony, Laravel or CodeIgniter experience, API development, GCP/AWS/Azure, microservices, Terraform and obser

For the past 25 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies.ProPharma partners with its

Full-service support – without the overhead.

CNC Turner (Setter/Operator) | 6 Month Contract.Location: Eynsham, Oxfordshire.Shift: Lates c40 hours per week, Inside IR35.We're looking for an experienced CNC Turner (Setter/Operator) to join a busy manufacturing team on a 6 month contract.Working on Mazak machines, you'll be machining precision c

Night Shift Production Supervisor.North Lincolnshire | £41,000 | Permanent Nights.Less noise from people asking for another spreadsheet.And there’s plenty of that here.Four lines running through the night.Fast-paced food manufacturing where hitting the plan actually matters.This isn’t a clipboa

Partner with Real Estate Services on the enterprise OT architecture vision, strategy and future-state architecture. Define how OT systems, networks, platforms, applications, devices, data and supporting services should operate together. It will bring together requirements and expertise from security

Excellent customer service skills. Looking after key customers, ensuring all their bookings are complete from Start to Finish. Ensuring customers are assisted and kept up to date of progress at all times.

A niche employment law practice are seeking a talented employment lawyer to join them.The firm advise on a full range of employment law matters advising both employer and individual clients.They act on contentious matters in the Employment Tribunal and the High Court as well as advising on non-conte

We're working with a client who restarted their M&A programme in 2023 and it's picking up serious pace.With the next planned acquisition set for early next month, they need an M&A Lawyer to help drive it.This is a standalone position for a senior lawyer who demonstrates strong M&A experience includi

Our client offers a competitive salary of £40,000 to £45,000pa plus benefits, which includes a company contributory pension, death in service insurance, 25 days annual holiday plus public holidays. MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies ac

This is an excellent opportunity for an organised and proactive coordinator who enjoys working in a busy professional services environment. Previous experience within recruitment, HR, professional services or a busy administrative/coordinator role would be advantageous.

Organisation | National Charity.Working Pattern | Hybrid (3 days in the office).A leading national charity is seeking an experienced People Partner to join its People & Culture team.This is a true business partnering role, working closely with directors and managers to provide expert HR guidance, su

Working across a diverse portfolio of infrastructure, utilities and development projects, you will play a key role in delivering technical ecological services, managing projects, and supporting the development of junior team members.

Freelance Technical Designer (SolidWorks).The studio delivers innovative, design-led projects ranging from one-off experiential pieces to full-scale commercial installations.Combining skilled craftsmanship with cutting-edge technology, the team places a strong emphasis on quality, innovation, and su