Customer care jobs in DundeeCreate job alerts

Job Ref: 13448 Branch: Apex City Quay Hotel & Spa- Dundee Location: Apex City Quay Hotel and Spa , Dundee Salary/Benefits: £12.92 per hour plus excellent benefits & perks. Contract type: Permanent Hours: Part Time Hours per week: 8-16 Posted date: 13/08/2026 Closing date: 24/09/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Room Attendant in Dundee. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App , allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team., • Contributions to a pension plan Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Role Overview: As a Self-Checking Room Attendant,you will deliver amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of cleanliness. As a Self-Checking Room Attendant, you will be responsible for checking your own rooms are of a high standard and ready for our guests. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share. Joining the dedicated housekeeping department, you will: • Ensure that all guest rooms look well-presented by performing cleaning duties, which include cleaning guest bedrooms and bathrooms, changing linen, vacuuming, polishing, and dusting, • Engage with guests in order to promote guest loyalty and memorable experiences, • Ensure our guests experience our high levels of comfort and quality, • Take pride in the work you do As a Self-Checking Room Attendant, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are. On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Self-Checking Room Attendant. With this in mind, we are looking for a Self-Checking Room Attendant who: • Can deliver excellent standards, • Uses initiative, • Is self-aware and able to evaluate their own work, • Has a customer service attitude, • Has the ability to multi-task and provides excellent attention to detail, • Holds a genuine desire to provide a Warmer Welcome to our guests Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you! About the Apex City Quay Hotel and Spa The Apex City Quay Hotel & Spa has award-winning spa facilities, a restaurant, bar and meeting rooms. It's a ten-minute stroll from RRS Discovery, Caird Hall and high-street shops. The hotel has 151 bedrooms, features ample natural light through floor to ceiling windows and boasts a fantastic view of City Quay or river Tay. The Quayside Bar & Grill overlooks Dundee City Quay.

Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

Job Ref: 13370 Branch: Apex City Quay Hotel & Spa- Dundee Location: Apex City Quay Hotel and Spa , Dundee Salary/Benefits: £13.45 per hour plus excellent company benefits and Perks Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 21/07/2026 Closing date: 01/09/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Commis Chef in Dundee. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team., • Contributions to a pension plan. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Role Overview: As a Commis Chef,you will be responsible for delivering a high level of food to all our guests. Working in the Kitchen you will help maximise revenue through first class food preparation and delivery. You will embrace every opportunity to create exceptional food for our guests and provide a personal experience our guests will want to share. Joining the dedicated Kitchen department, you will: • Be passionate about food, preparing and serving breakfast, lunch and dinner to Company standards, ensuring guest satisfaction at all times, • Ensuring guest satisfaction at all times., • Preparing dishes so they are ready for guests at the right time, in line with brand standards., • Preparing the mis-en-place for the relevant dishes and menu's., • Ensuring equipment and work spaces are kept clean and tidy and in line with food hygiene requirements., • To assist the Chef de Partie with regard to preparation of mis-en-place, cooking and the service of food to the required standards., • To be responsible for the cleanliness of the section and all associated areas, relating to both storage and preparation, ensuring health and hygiene regulations are followed at all times in line with departmental cleaning schedules. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share. About you: As a Commis Chef, we ask that you take pride in your work and have a willingness to learn. You will have a real passion for food, and you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately one that they will remember the most. You will be great at multi-tasking, you will be efficient at solving all guest enquiries and requests with ease. On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Commis Chef. With this in mind, we are looking for a Commis Chef who: • Previous experience as a Kitchen Porter, • Can deliver excellent standards, • Uses initiative, • is self-aware and able to evaluate their own work, • has a customer service attitude, • has the ability to multi-task and organise a variable work load, • provides excellent attention to detail, • holds a genuine desire to provide a Warmer Welcome to our guests Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you! About the Apex City Quay Hotel and Spa The Apex City Quay Hotel & Spa has award-winning spa facilities, a restaurant, bar and meeting rooms. It's a ten-minute stroll from RRS Discovery, Caird Hall and high-street shops. The hotel has 151 bedrooms, features ample natural light through floor to ceiling windows and boasts a fantastic view of City Quay or river Tay. The Quayside Bar & Grill overlooks Dundee City Quay.

Collinsons is Hiring! Job Title: Floor Manager (Restaurant) Location: 122-124 Brown Street, Broughty Ferry, Dundee DD5 1EN Job Type: Full-time Salary: £30,000 - £35,000 per year, depending on experience Work Location: In person Who is Collinsons Restaurant? Collinsons Restaurant is a modern and elegant dining spot located in Broughty Ferry, Dundee. Opened in 2012 by Chef Stephen Collinson, the restaurant focuses on high-quality British and European cuisine made with seasonal, locally sourced ingredients. Known for its stylish ambience and attentive service, Collinsons has earned praise from the Michelin Guide and is a favourite among locals and visitors for special occasions or fine dining experiences. Overall Purpose of the Job The Floor Manager will support the smooth day-to-day running of front-of-house operations, lead the floor and service team during service, maintain high standards of customer care and waiting service, and help control beverage, bar and service stock. The role works closely with the Restaurant Manager and kitchen team to ensure consistent, efficient and professional service delivery. Reports to: Director Key Responsibilities • Oversee front-of-house activities during assigned shifts, ensuring customers receive a smooth and efficient service., • Lead and support waiting and service staff on the restaurant floor, including pre-service briefings and allocation of day-to-day duties., • Coordinate staff positioning, breaks and shift coverage during service, reporting staffing issues to the Restaurant Manager where necessary., • Monitor the standard and presentation of wine, beverage and bar service during each shift., • Check beverage, bar and service stock availability before and during service and report low-stock requirements to management., • Assist with routine stock counts and maintain accurate records of breakages, wastage and unusual stock usage., • Monitor food and beverage service presentation and ensure waiting-service procedures are consistently followed by the front-of-house team., • Welcome customers, oversee table service and resolve routine customer concerns, escalating significant complaints or service issues to the Restaurant Manager., • Carry out regular checks of restaurant, bar and service areas to ensure cleanliness, organisation and compliance with established hygiene, health and safety procedures., • Assist with receiving and organising beverage and front-of-house supplies and communicate replenishment requirements to the Restaurant Manager., • Liaise with the kitchen team during service regarding table timing, dietary requirements, special requests and service priorities., • Coordinate table allocation, guest flow and service timing during busy periods to support efficient restaurant operations., • Complete opening and closing checks for the front-of-house and bar areas in accordance with restaurant procedures., • Provide the Restaurant Manager with shift updates on customer feedback, staffing matters, stock issues, wastage and any operational concerns arising during service. What We Need • Previous supervisory or management experience in a restaurant, hospitality or front-of-house environment., • Strong leadership and communication skills with the ability to supervise and motivate service staff during busy periods., • Good knowledge of restaurant service standards, customer care and complaint handling., • Practical knowledge of wine, beverages and bar service, including stock handling and wastage control., • Good organisational skills, including the ability to support rotas, service planning, stock control and purchasing., • A professional, customer-focused approach with strong attention to detail and the ability to remain calm under pressure., • Ability to work effectively with the Restaurant Manager, kitchen team, suppliers and other colleagues. What's in it for you? • Competitive salary of £30,000 - £35,000 per year, depending on experience., • A key operational role within an established restaurant environment., • Opportunity to develop front-of-house leadership, service management and beverage operations experience. Reference ID: Floor Manager (Restaurant) - Collinsons Restaurant

Job Ref: 13458 Branch: Apex City Quay Hotel & Spa- Dundee Location: Apex City Quay Hotel and Spa , Dundee Salary/Benefits: Competitive salary plus excellent company benefits & perks Contract type: Fixed Term Hours: Full Time Hours per week: 40 Posted date: 17/08/2026 Closing date: 28/09/2026 Why Join Apex Hotels ? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Group, Conference & Events Manager in Dundee or Dunblane. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. This role can be based at either our Apex City Quay Hotel & Spa in Dundee or our Apex Dunblane Hydro Hotel. Role Overview: To lead and inspire a regional team of event planners, a pivotal role responsible for driving event sales performance, ensuring operational excellence, and delivering exceptional client experiences across all conference and event spaces. • Lead, coach and develop a team of Conference & Events planners, fostering a high-performance culture focused on accountability, collaboration and continuous improvement., • Drive the achievement of individual and team KPIs, monitoring performance, conversion rates and sales pipeline activity., • Maximise conference and events revenue across the region through effective sales leadership and close collaboration with commercial, revenue and operational teams., • Identify revenue risks and opportunities, developing and implementing strategies to address performance gaps and support business growth., • Contribute to the development and execution of regional sales strategies, promotional campaigns and commercial initiatives., • Act as the senior point of contact for key clients and high-value events, ensuring exceptional service and long-term relationship management., • Oversee the planning and delivery of complex and multi-site events, ensuring a seamless customer experience from enquiry to completion., • Ensure consistent adherence to event planning processes, brand standards, health and safety requirements and legal compliance across all properties., • Build strong partnerships with hotel operational teams and key stakeholders to ensure the successful execution of events and customer satisfaction., • Produce and present regular performance reports and commercial insights to senior leadership, identifying trends and opportunities for improvement About you: You will be a true people person, dedicated to the development and growth of our people and our culture. Through your personal credibility you will naturally create, develop and sustain high trust relationships with all stakeholders. You will have a real passion for events, and you will have excellent attention to detail in order to provide consistent standards. You will be great at multi-tasking, you will be efficient at solving guest/client enquiries and all with a smile and infectious personality! We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have: • Proven experience in a senior conference and events role within the hospitality industry, ideally across multiple sites and/or large teams., • Strong leadership and team development skills., • Commercially astute with a track record of achieving revenue targets., • Excellent communication, negotiation, and client relationship skills., • Highly organised with strong attention to detail and the ability to manage multiple priorities., • Proficient in event management systems (e.g., Infor, Delphi, Opera, or similar). You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 30 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date, • £200 referral bonus when your friends or family join the team Following your first successful 3 months, you'll also receive... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family, • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If thisis you, Click Apply. We look forward to hearing from you. About the Apex City Quay Hotel and Spa The Apex City Quay Hotel & Spa has award-winning spa facilities, a restaurant, bar and meeting rooms. It's a ten-minute stroll from RRS Discovery, Caird Hall and high-street shops. The hotel has 151 bedrooms, features ample natural light through floor to ceiling windows and boasts a fantastic view of City Quay or river Tay. The Quayside Bar & Grill overlooks Dundee City Quay.

Job Ref: 13449 Branch: Apex City Quay Hotel & Spa- Dundee Location: Apex City Quay Hotel and Spa , Dundee Salary/Benefits: £12.92 per hour plus excellent benefits & perks. Contract type: Permanent Hours: Part Time Shift pattern: 3 shifts from 7 days, 1030pm-7am Hours per week: 24 Posted date: 14/08/2026 Closing date: 25/09/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a in Night Receptionist in Dundee. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Role Overview: As a Night Receptionist, you will be responsible for delivering a high level of service to all our guests. Working in Reception and offering a warm welcome to all our guests you will ensure the building is safe and secure overnight and that all guests requirements are catered for. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share. You will be responsible for your own work and take pride in the high standard of customer service and organisation whilst adhering to all health and safety guidelines. Joining the dedicated Front Office department, you will: • Greet our guests with a friendly hello and an infectious smile., • Ensure that the Guest Check in/out procedure is seamless., • Provide accurate information to Guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services., • Answer phone calls and emails, • Create brilliant customer service and a fun environment in order to promote guest loyalty About You: As a Night Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality! On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge and confidence to be a great Night Receptionist. With this in mind, we are looking for a Night Receptionist who: • Can deliver excellent standards, • Uses initiative, • is self-aware and able to evaluate their own work, • has a customer service attitude, • has the ability to multi-task and organise a variable work load, • provides excellent attention to detail, • holds a genuine desire to provide a Warmer Welcome to our guests Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday. Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. If you are interested, click apply. We look forward to hearing from you! About the Apex City Quay Hotel and Spa The Apex City Quay Hotel & Spa has award-winning spa facilities, a restaurant, bar and meeting rooms. It's a ten-minute stroll from RRS Discovery, Caird Hall and high-street shops. The hotel has 151 bedrooms, features ample natural light through floor to ceiling windows and boasts a fantastic view of City Quay or river Tay. The Quayside Bar & Grill overlooks Dundee City Quay.