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JMG Group is a private equity-backed insurance brokerage, headquartered in Guiseley, Leeds, with a strong and growing presence across the UK. As a Top 30 broker with over 900 employees, we are experiencing rapid growth and continued success in the market.We place in excess of £350 million in Gross Written Premium annually, and our teams are highly respected throughout the insurance industry. At the heart of our business is a commitment to customer excellence and always doing the right thing—values that shape everything we do. Our success is driven by our talented people, modern systems, and robust processes, all of which enable us to deliver exceptional service and build long-term relationships with our clients and partners.The opportunityOur Blackburn office has a brand-new opportunity for an experienced Senior Account Handler to join their growing team. This is a key role that will be responsible for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance in all aspects of commercial insurance. Our Account Handlers ensure a high-quality service is provided to all clients in accordance with their specific needs and requirements.Key areas of responsibility include\n\n • Ensuring accuracy, efficiency and professionalism when dealing with both client and insurer and conducting high quality work in relation to; Renewals, Mid-term adjustments, Claims, Queries, Premium Finance Arrangements as well as proactively driving New Business by working with the Client Director to identify gaps in cover and presenting quotations to the client. \n, • Ensuring all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice\n, • Always promoting exceptional customer care standards\n, • Developing and maintaining a professional working relationship with all clients and providing expert product advice and guidance\n, • Actively securing renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost-effective cover\n, • Promoting and increasing the use of in-house premium finance, from insurer schemes\n, • Supporting our Client Directors/ Account Executives with duties where required\n, • Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times.\n, • Conduct client visits where appropriate in relation to renewal meetings, claims reviews, mid-term reviews and/or surveys\n, • Produce Pre-Renewal documents and Renewal Reports\n, • Assist colleagues with workloads during busy periods\n, • Assist colleagues with queries/peer review when required\n, • Handle any complaints in accordance with regulation, the Company’s Conduct Policy and Guide to Best Practice.\n, • Conduct learning, training and assessment exercises in accordance with the individual T&C scheme applicable to you. Identify further areas for own development as required.\nWhat we’re looking forTo be successful in this office-based role, you must have the following skills\n\n, • Previous experience (3 years) in an Account Handler role within a broker environment\n, • Working knowledge of most commercial insurance products\n, • Experience of working to high standards of FCA compliance\n, • I.T. skills including use of an insurance IT system, ideally Acturis\n, • Strong organisation skills\n, • The ability to work to a high level of accuracy\n, • Exemplary customer service skills with the ability to build solid relationships with clients and insurers\n, • Regulatory and compliance awareness\n, • Willingness to work towards Cert CII or already hold qualifications\nWhat we offer\n\n, • Competitive salary commensurate with level of experience\n, • Free parking\n, • Company Pension scheme\n, • Generous holiday entitlement, including birthday day off and additional days available to purchase \n, • Bupa Healthcare Cash Plan\n, • Death in service\n, • Enhanced maternity/ paternity\n, • Cycle to work scheme \n, • Many more\nREF-230 037

Senior School Receptionist / Administrator \n Permanent | 40 hours per week | Term Time plus two weeks | salary TBC | Reports to Office Manager | Start: As soon as possible | BB2 school \n No two days are the same at reception. You will be the first point of contact for pupils, parents, colleagues, visitors, contractors and callers. Creating a professional, friendly experience while keeping essential school administration moving. You will need energy, sound judgement and a genuine enjoyment of helping people, alongside the confidence to stay calm, organised and one step ahead. \n What you'll make happen \n\n • Create a brilliant first impression. Welcome visitors warmly, manage calls and messages, keep reception presentable, issue passes and lanyards, check visitor/contractor DBS information, ensure visitors are appropriately supervised, and receive deliveries.\n, • Keep communication flowing. Respond to reception inboxes, share accurate messages between home and school, distribute correspondence, publish school posts via Firefly and keep noticeboards and promotional literature up to date.\n, • Support safe attendance. Collate registers twice daily, investigate absences and coordinate first-day calling, escalating concerns promptly and following school procedures.\n, • Be a reassuring point of contact for pupils. Respond calmly and compassionately to everyday questions or concerns, involving the right colleague whenever further support is needed.\n, • Own the everyday admin. Draft letters, update SIMS and other databases, maintain pupil and staff contact records, produce lists and reports, create labels, photocopy, and manage incoming and outgoing post.\n, • Help the school run smoothly. Support stationery ordering; building, minibus, mobile and locker-key bookings; coach queries and trip quotations; Parents' Evening set-up; ID badges; lost property; external hire; and visits from photographers and immunisation teams.\n, • Be ready when it matters. Administer first aid and complete accident reports; support registration during fire evacuations; and securely record examination materials received by post.\n\n About you \n You will bring warmth, pace and professionalism to a busy front-of-house role. You are someone who notices what needs doing, follows through and treats every interaction with care. \n\n • A good standard of education, with an administration qualification or relevant practical experience.\n, • Experience in an office or customer-facing environment; school experience and familiarity with SIMS are helpful but not essential.\n, • Excellent spoken and written communication, a confident telephone manner and strong Microsoft Office/database skills.\n, • Superb organisation and attention to detail, with the ability to prioritise, adapt and solve problems under pressure.\n, • A personable, reliable and resilient approach, with enthusiasm for working around children and young people.\n, • Discretion, sound judgement and absolute respect for confidentiality and data protection.\n, • A valid first-aid qualification is desirable; training may be required as part of the role.\n, • Flexibility to support occasional activity outside contracted hours.\n\n How you'll work \n\n • Follow all school policies and codes of conduct, particularly those covering safeguarding, child protection, equality, health and safety, security, confidentiality and data protection.\n, • Report concerns promptly, model high standards of conduct and contribute positively to a safe, respectful school community.\n, • Take part in training, appraisal and professional development, and provide wider administrative support as reasonably required by the Principal or Senior Leadership Team.\n\n This profile highlights the main requirements of the role and is not exhaustive. \n

At MSV Housing we're committed to making sure our Young People are safeguarded, supported and have a quality safe home. Our Foyer Manager is key to making this happen.This is an Ofsted-supported / Ofsted-regulated supported accommodation service, and the Foyer Manager plays a central role in maintaining compliance, driving continuous improvement, and ensuring the service is always inspection-ready.In conjunction with our Head of Young Persons Services, you will promote the Foyer as a great place to live and ensure the effective and efficient delivery of the local authority commissioned contract. You will lead and empower the team to provide an excellent service to our customers, ensuring performance, recruitment and funding targets are met in line with agreed targets and standards.You will have a proven track record in this highly rewarding field with the skills and experience to ensure a high level of safeguarding and compliance are achieved for MSV and the client group. You will be able to manage difficult situations calmly and be able to plan for and implement changes in service delivery. You will have an understanding of housing management with experience in monitoring arrears to maximise income for MSV Housing and residents.You will be expected to cover the Foyer Rota between the hours of 8am and 8pm, working 7 hours per day Monday – Friday and occasional Saturdays. You will also provide cover for other Young Persons schemes as required.What our Foyer Managers does:Here is a taste of what you will get involved with:You will provide overall management of the Foyers including staff management, meeting performance targets, recruitment and funding in accordance with agreed targets and standards.Manage and oversee all MSV's Foyers rental income and securing of appropriate funding.Promotion the Foyers and development of policy and procedures in conjunction with the Head of Young Persons Services.Ensure high level of safeguarding and compliance are achieved for MSV and client group.Ensure Ofsted compliance and inspection readiness, embedding strong safeguarding and quality standards aligned to Ofsted expectations through day-to-day practice, auditing, and evidence-based improvement.Development of partnerships with other agencies in order to support and develop the work of the Foyer.Provide a high-quality service by maintaining the business targets of MSV, local authority, the requirements of accreditation and regulatory bodies.Monitor the performance of the Foyer against agreed standards and targets and report to the Association Board, the Customer and Communities Committee and other agencies, as required.What we are looking for:Significant experience working in youth or social care services.Proven experience of managing staff teams.Strong knowledge of safeguarding, health & safety and support planning.Excellent communication, leadership and organisational skills.Ability to work flexibly, including occasional evenings or on-call duties.A Chartered Institute of Housing level 4 Certificate would be desirable.We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for young people and children, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy's candidate pack.We offer a range of great benefits including:33 days holiday per year plus bank holidays, and a holiday a buy scheme.Company pension scheme with up to 10% matched contributionsCompany funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.Enhanced sick pay with up to 3 months full pay and 3 months half payHealth and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiativesLife assurance subject to being a member of our company pension scheme.Learning and development to support you to develop the skills you need to fulfil your role and progress in your careerCommitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.MSV are committed to Equality and Inclusion; all applications are scored against the essential criteria. We encourage candidates to submit an anonymised CV where possible.MSV are also committed to supporting work-life balance, including caring or parental responsibilities, with flexible working options and wellbeing support available to all colleagues.Interviews are scheduled for the beginning of September 2026; however, they may take place earlier, and the role may close if a suitable candidate is found. We strongly recommend applying early.We're passionate about inclusion and welcome applicants from diverse backgrounds.If you're unsure whether you meet all requirements, please apply—we will assess your suitability.If you have applied for this position within the last 6 months, we kindly ask that you do not reapply at this time, as we are unable to reconsider applications within this period.TPBN1_UKTJ

As a Service Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers' expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre th

Are you looking for a new challenge? Do you have a passion for customer service? Would you like to contribute to the greater good of the healthcare field? If so, then we would love to hear from you! A new opportunity has arisen for a Ward Hostess/Host to join the Medirest Family. We are looking for new members to join our highly dedicated Patient Dining team, who deliver outstanding catering services. As a Ward Hostess/Host you would provide a warm and welcoming environment for patients, every day is different and by facilitating patient's nutrition and hydration needs, you can make a real difference! Here's an idea of what your shift patterns will be: Variable shifts Key responsibilities: • Provide menus, take orders from patients and support with all dietary and allergen queries., • Prepare and deliver all refreshments and meals for breakfast, lunch and dinner service., • Clear down ward areas and wash up dirty dishes ensuring that the kitchen is fully prepared for next service., • Liaise with ward staff to ensure patients' needs are met in a timely manner., • Offer a great customer service by always putting the patient first. Our ideal Ward Hostess/Host will: • Awareness of food & hygiene standards, • Passionate about patient care, with the ability to communicate effectively with patients, visitors and healthcare staff., • Able to work under p...

Join our growing team at Anglian Home Improvements, a leading provider of high-quality installation services for windows, doors, conservatories, and roof trims. We pride ourselves on delivering exceptional craftsmanship and excellent customer service. We are looking for skilled installers to help us continue our tradition of excellence. The Role Due to continued growth and demand, we are seeking experienced self-employed Window & Door Installers to join our hardworking team. In this role, you will be responsible for the precise installation of our fantastic products in and around the local area. You will work closely with clients to ensure that all installations meet our high standards of quality and safety. Key Responsibilities Install and fit windows & doors with precision and care. Install and secure products using the appropriate tools and techniques. Accurately measure and cut materials for optimal fitting. Complete interior and exterior finishing work, including trim and moulding. Always providing excellent customer service and professionalism. Maintain a clean and safe work environment. What We`re Looking For Proven experience as a Window & Door Installer or similar role. Strong knowledge of carpentry and joinery techniques. Familiarity with building codes and safety regulations. Proficiency in using hand and power tools. Excellent attention to detail and problem-solving skills. Ability to work independently and as part of a team. Valid driver's license and reliable transportation. Why Join Us Uncapped earning potential, weekly payments Immediate start Monthly incentives & prizes Continuous volumes of work Opportunity to develop in the industry Van available for work purposes We install home improvement excellence - We set the standard. We are passionate about delivering a high-quality installation service to every single customer. To make sure our installations teams are the best in the industry we provide a structured on-boarding induction to all new installers. Kick start your career in the industry with the best and join our Anglian family! Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Companys value of Succeed Together we are committed to Equality, Diversity and Inclusion. We recruit the best person for the job regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees. TPBN1_UKTJ

Furniture Technician Our client is a well-established furniture & upholstery restoration business currently going through an exciting period of growth across the UK, Scotland and Ireland, with ambitious plans for the future. They're looking for an experienced Furniture Technician, Upholsterer, Furniture Restorer or Upholstery Specialist to join the team, carrying out furniture repair and restoration work in customers' own homes. If your background is in domestic furniture manufacturing, upholstery, French polishing, furniture spraying or restoration, this role offers strong earning potential, genuine progression and a well-rounded benefits package. What you'll be doing: Visit customers in their own homes to inspect furniture and upholstery, diagnosing the repair or restoration work needed Carry out repairs to upholstered furniture to a high standard, using the tools, materials and restoration kits provided Produce clear, accurate written reports for both the business and the customer following each visit Advise customers on ongoing product care and maintenance Represent the business professionally and deliver a consistently excellent standard of customer service What we're looking for: Significant hands-on experience in domestic upholstery, furniture repair, or furniture production and restoration techniques Strong working knowledge of modern furniture materials and repair methods Confident written and verbal communication skills, including the ability to write clear customer-facing reports Well organised, proactive and methodical approach to your work Able to remain calm and effective under pressure and to tight deadlines Comfortable working independently, using your own initiative, as well as part of a wider team What's on offer: Basic salary from £33,710, with realistic total earnings of £37,500 to £41,370 or more with additional overtime at your request Performance-related bonus of up to an additional £200 per month on top of all these earnings. Weekend overtime work available at £220 per day (1 in 3 Saturdays is required), with further weekend shifts available at an enhanced overtime rate whenever you want it Company vehicle and free fuel card provided Tools, materials and restoration kits supplied, including leather and wood resotration 23 days holiday plus bank holidays, rising by 1 day per year after 2 years' service up to a maximum of 28 days Structured training and development programme Life insurance and pension scheme Gym membership Employee discount schemes Ready to apply? If you have the experience described above and you're looking for a rewarding, well-supported field-based role, we'd like to hear from you. Apply today to find out more. TPBN1_UKTJ

Job Introduction We are currently recruiting for a high achieving Aftersales Manager for our VolkswagenDealership based in Nuneaton Excellent package including an OTE of £60,000 plus a company car & benefits In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience. Role and Responsibilities Accountable for all workshop, service and the parts department staff, you will manage, coach and develop the team to reach their full potential and performance. Planning, forecasting and delivering sales targets. Growing workshop utilisation and efficiency. Responsible for your own budget, you will relish the opportunity to drive the business forward. Working closely with other department managers to drive the overall centre performance About you This role would ideally suit someone who has previously worked as a Senior Service Advisor, Service Manager, Parts Manager, Assistant Aftersales Manager or experienced Aftersales Manager. You will have the drive and talent to push the department forward; working to achieve agreed KPIs and brand standards. You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction. In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided. What we offer 33 days holiday including bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Company Events Why Listers? Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank. TPBN1_UKTJ

About The Role Join HomeServe as a Gas Repair Engineer and play a vital role in keeping our customers' homes running smoothly. • Location: Blackburn • Salary: £46,250 + £1,500 guaranteed bonus in your first year • Hours: You will average 40 hours per week (annualised hours - shorter hours in summer, longer in winter, with consistent pay). Includes evenings, weekends and bank holidays. What you'll be doing As a Gas Repair Engineer, you'll be working in customers' homes diagnosing and repairing gas appliances and heating systems. Your day-to-day will include: • Diagnosing faults on boilers and central heating systems • Carrying out repairs to restore heating and hot water • Carrying out boiler services • Completing safety checks and ensuring compliance with regulations • Managing jobs independently while delivering excellent customer service • Representing HomeServe in customers' homes with professionalism and care This is a field-based role where no two days are the same, giving you variety and autonomy in your work. What you'll get HomeServe offers a competitive package designed to support you both at work and at home: • £46,250 + £1,500 guaranteed bonus (year one) • Paid overtime opportunities • Pension scheme with income protection • 33 days holiday (buy/sell options) • Company van & fuel card • All tools, uniform & PPE provided • Access to industry-leading training & ongoing development • Free HomeServe Cover 8 policy • Smart tech salary sacrifice (Ikea/Currys) About You What we're looking for • Valid gas qualifications: CCN1, CENWAT1, HTR1, & CKR1 • Experience repairing gas appliances and central heating systems • Full UK driving licence (max 6 penalty points) • Strong customer service skills • Ability to work independently and solve problems on site • A positive, proactive approach to your work Training and support We'll give you everything you need to succeed from day one: • Week 1: Classroom-based induction Monday to Friday at our Walsall Head Office • Week 2: On-the-job training alongside an experienced HomeServe Gas Repair Engineer (Where required, we will pay for your accommodation and meal allowance for your induction). Why join HomeServe? At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. We give you the tools, training, and support to do your job well and take pride in helping customers when they need it most. Ready to build a rewarding career with HomeServe? Apply today and take the next step with us. About Us HomeServe has got over 30 years' experience taking care of the nation's homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics, our home experts are ready to get the job done. TPBN1_UKTJ

Job Introduction We are currently recruiting for a high achieving Aftersales Manager for our VolkswagenDealership based in Nuneaton Excellent package including an OTE of £60,000 plus a company car & benefits In every aspect of our dealerships the aim is always to exceed customer expectation. Customer care is of paramount importance within this role as you will be leading from the front to ensure that our customers receive the best possible service experience. Role and Responsibilities Accountable for all workshop, service and the parts department staff, you will manage, coach and develop the team to reach their full potential and performance. Planning, forecasting and delivering sales targets. Growing workshop utilisation and efficiency. Responsible for your own budget, you will relish the opportunity to drive the business forward. Working closely with other department managers to drive the overall centre performance About you This role would ideally suit someone who has previously worked as a Senior Service Advisor, Service Manager, Parts Manager, Assistant Aftersales Manager or experienced Aftersales Manager. You will have the drive and talent to push the department forward; working to achieve agreed KPIs and brand standards. You must be able demonstrate a profitable and successful track record of delivering outstanding results as well as delivering exceptional customer satisfaction. In addition your need to have strong management and leadership skills, winning mentality and a real passion for the brand. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided. What we offer 33 days holiday including bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Company Events Why Listers? Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK Theres a reason why this is the case, actually theres over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the worlds most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank. TPBN1_UKTJ

Winncare UK is seeking a Service Co-ordinator to join our Blackburn team.

Holland & Barrett in Preston is seeking a Retail Supervisor to lead a team, drive performance and deliver outstanding customer experiences.You will support the Store Manager, coach colleagues, and develop product knowledge to help customers make healthier choices.With a permanent 35-hour week and £

The role involves managing administrative tasks, maintaining accurate sales records, and providing exceptional customer service.

You will deliver courteous, professional customer service, handle enquiries, schedule repairs, and upsell bodywork services while ensuring all processes and invoices are completed accurately.

A leading pet care manufacturer is seeking a Junior National Account Manager to support customer management and account strategies.

Maintenance Shift Engineer Preston, Lancashire £52,000 per year TXM Recruit is partnering with a prominent automation and intralogistics company to hire a skilled Maintenance Engineer for their automated distribution site in Preston. These roles involve maintaining and optimizing state-of-the-art machinery to ensure seamless operation at the distribution facility. Shift Pattern Schedule: Panama shifts Work Hours: Between 6am-6pm and 6pm-6pm (2 weeks of day shift, 2 weeks of night shift and rotate between the two) Key Responsibilities Perform mechanical disassembly and reassembly tasks, basic field wiring, equipment calibration, and system testing. Efficiently manage time using CMMS, aiming for over 90% utilization. Complete reactive repairs within set timeframes to minimize downtime. Conduct servicing and repairs of installed products, taking hands-on ownership of issues to achieve swift resolutions. Interpret electrical schematics and work confidently with 415V motor controls. Prioritize health and safety by conducting thorough risk assessments. Demonstrate strong mechanical skills, including the ability to read and follow assembly drawings. Follow setup instructions, assembly guides, and checklists with precision. Display exceptional attention to detail and follow-up capabilities. Understand and work with control systems. Communicate clearly and effectively with stakeholders at all levels within the organization and customer environments. Skills and Qualifications Required Qualification at NVQ/BTEC/C&G Level 3 in Electro-Mechanical Engineering or a related field. Familiarity with Non-Destructive Testing (NDT) methods and technologies. Knowledge of PLC systems and their functionality. Experience with pneumatics and hydraulics is an advantage. Proficiency in basic Microsoft Office applications. Experience using CMMS systems and managing engineering inventory. A qualification equivalent to HNC/HND is preferred but not essential. Desirable Attributes Mechanical aptitude, including the ability to disassemble and reassemble equipment using technical diagrams. Familiarity with 415V motor controls and understanding of PLC systems. Awareness of health and safety standards, including conducting risk assessments. Customer-oriented approach with effective communication skills to interact with stakeholders at all levels. Willingness to learn, adapt, and participate in training programs, including potential travel within Europe. Benefits Employer pension contributions of up to 6%. Comprehensive private healthcare coverage, including optical, dental, and hearing benefits. Life insurance for added financial security. Health care cashback scheme, covering private medical excess costs. Access to a benefits portal offering lifestyle discounts and training resources. Employee assistance program for personal and professional support. Ride-to-Work scheme to promote sustainable commuting. Referral program with rewards for recommending new hires. Employee of the Quarter awards to recognize outstanding contributions. TXM Recruit is an equal opportunities employer. If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection process due to disability or long-term health condition, we will do our best to assist you. INDUK

£26,436 per annum 40 hours per week Acer Lodge, Eleanor Street, Blackburn, BB1 1GA Role Overview We are seeking an enthusiastic, creative, and caring individual to join our team as the Activities & Wellbeing Coordinator (Customer Experience Lead) This role is all about enriching the lives of the people who live here through meaningful engagement and fostering a strong sense of community both inside and outside of Acer Lodge Responsibilities and Duties Enrichment & Engagement: Plan and organise social events, birthday celebrations, and fundraising activities that bring joy and fulfilment to our residents. Community Integration: Foster connections with local schools, churches, and other community organisations to enhance experiences. Outdoor Activities: Encourage participation in outdoor activities, including gardening and community outings, using our branded black cab. Family-Like Atmosphere: Uphold our ‘Ohana’ ethos by ensuring every person feels secure, loved, and part of our extended family. Skills, Qualifications and Abilities Passionate & Caring: You have a genuine desire to make a difference in people’s lives. Creative & Enthusiastic: You bring fresh ideas to the table and have the energy to see them through. Community-Oriented: You value connections with the wider community and can engage others in meaningful ways. Dedication & Commitment: You’re someone who’s in it for the long haul, ready to become an integral part of our extended family. Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly. Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently. The Company and Care Home EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes open, with more being built to expand our portfolio. We specialise in delivering high-quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes. What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care. Acer Lodge opened in July 2024; a 70 bed nursing and dementia specialist care home in the heart of Blackburn, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, Acer Lodge is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Acer Lodge. Benefits of working at EQ Care ½ day off for your birthday – start your celebrations early! Blue Light Discount Card – access exclusive savings and offers. 28 days of annual leave (pro rata) – enjoy a healthy work-life balance. Salary advance scheme (Level) – access earned pay when you need it. Contributory pension – helping you plan for your future. Dedicated Learning & Development – continuous training and career growth opportunities. Team member rewards – recognising and celebrating your hard work. Free meals on shift – enjoy a meal on us while you work. Free tax review service – making sure you keep more of what you earn. Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply) Please note: If you are not a UK resident, you must already have the legal right to work in the UK, with at least 14 months remaining on your visa. We are unable to offer visa sponsorship. This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice

At MSV Housing we’re committed to making sure our Young People are safeguarded, supported and have a quality safe home. Our Foyer Manager is key to making this happen. This is an Ofsted-supported / Ofsted-regulated supported accommodation service, and the Foyer Manager plays a central role in maintaining compliance, driving continuous improvement, and ensuring the service is always inspection-ready. In conjunction with our Head of Young Persons Services, you will promote the Foyer as a great place to live and ensure the effective and efficient delivery of the local authority commissioned contract. You will lead and empower the team to provide an excellent service to our customers, ensuring performance, recruitment and funding targets are met in line with agreed targets and standards. You will have a proven track record in this highly rewarding field with the skills and experience to ensure a high level of safeguarding and compliance are achieved for MSV and the client group. You will be able to manage difficult situations calmly and be able to plan for and implement changes in service delivery. You will have an understanding of housing management with experience in monitoring arrears to maximise income for MSV Housing and residents. You will be expected to cover the Foyer Rota between the hours of 8am and 8pm, working 7 hours per day Monday – Friday and occasional Saturdays. You will also provide cover for other Young Persons schemes as required. What our Foyer Managers does: Here is a taste of what you will get involved with: You will provide overall management of the Foyers including staff management, meeting performance targets, recruitment and funding in accordance with agreed targets and standards. Manage and oversee all MSV’s Foyers rental income and securing of appropriate funding. Promotion the Foyers and development of policy and procedures in conjunction with the Head of Young Persons Services. Ensure high level of safeguarding and compliance are achieved for MSV and client group. Ensure Ofsted compliance and inspection readiness, embedding strong safeguarding and quality standards aligned to Ofsted expectations through day-to-day practice, auditing, and evidence-based improvement. Development of partnerships with other agencies in order to support and develop the work of the Foyer. Provide a high-quality service by maintaining the business targets of MSV, local authority, the requirements of accreditation and regulatory bodies. Monitor the performance of the Foyer against agreed standards and targets and report to the Association Board, the Customer and Communities Committee and other agencies, as required. What we are looking for: Significant experience working in youth or social care services. Proven experience of managing staff teams. Strong knowledge of safeguarding, health & safety and support planning. Excellent communication, leadership and organisational skills. Ability to work flexibly, including occasional evenings or on?call duties. A Chartered Institute of Housing level 4 Certificate would be desirable. We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for young people and children, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack. We offer a range of great benefits including: 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion; all applications are scored against the essential criteria. We encourage candidates to submit an anonymised CV where possible. MSV are also committed to supporting work-life balance, including caring or parental responsibilities, with flexible working options and wellbeing support available to all colleagues. Interviews are scheduled for the beginning of September 2026; however, they may take place earlier, and the role may close if a suitable candidate is found. We strongly recommend applying early. We’re passionate about inclusion and welcome applicants from diverse backgrounds. If you’re unsure whether you meet all requirements, please apply—we will assess your suitability. If you have applied for this position within the last 6 months, we kindly ask that you do not reapply at this time, as we are unable to reconsider applications within this period

Earn As You Learn - increase your hourly rate by up to 40p ~ Secret Shopper - a bonus which can add up to £1 per hour ~ Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000 ~ Paid breaks ~ Free meal on shift ~28 days paid holiday (pro-rata if you're part-time ~ The financial

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