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We're looking for a Service Supervisor who enjoys being at the heart of a busy operation. This is a role for someone who thrives on variety, enjoys building relationships, and takes pride in delivering excellent customer service. You'll be the key link between our customers, Field Service Engineers, Parts Department, and Depot Management team, ensuring work is planned efficiently and completed to the highest standard. No two days are the same, and that's exactly how we like it.BASIC SALARY: Up to £40,000BENEFITS:· Overtime available, including two Saturdays per month· Starting at 33 days of holiday per year, increasing with service.· Pension plans, death-in-service coverage, and company sick pay.· Critical illness covers and professional support resources are provided.· Access to the company Reward Hub for retail discounts and travel deals, as well as ongoing opportunities for career progression.LOCATION: West BromwichCOMMUTABLE LOCATIONS: Birmingham, Walsall, Wolverhampton, Dudley, Stourbridge, Codsall, Cannock, Lichfield, Marston Green, Tamworth, Coleshill, Sutton ColdfieldJOB DESCRIPTION: Service Supervisor - Plant Vehicles, Plant, ManufacturingAs our Service Supervisor, you'll take ownership of the day-to-day coordination of our Field Service Engineers, making sure customers receive the support they need and engineers have everything required to complete the job successfully.Your responsibilities will include:· Taking customer calls and booking service jobs· Allocating work to Field Service Engineers based on priority and location· Ensuring engineers have the correct information, parts and resources to complete repairs· Monitoring job progress and keeping customers updated throughout· Managing holiday requests and acting as the first point of contact for engineer absences· Reviewing job write-ups and ensuring all paperwork is accurate and complete· Processing jobs through to invoice stage and resolving invoice queriesPERSON SPECIFICATION: Service Supervisor - Plant Vehicles, Plant, ManufacturingWe're less interested in job titles and more interested in finding someone who can build relationships, stay organised under pressure and genuinely cares about delivering great customer experience.You'll ideally have:· Experience in customer service, service coordination, service control or aftersales environment· Strong organisational and planning skills· The ability to manage multiple priorities at the same time· Confidence in communicating with customers, engineers and internal teams· Good commercial awareness and attention to detail· Experience using Microsoft Office applications· Knowledge of ADP systems and PDA systems would be advantageous· Mechanical knowledge of plant vehicles or similar plant equipment would be beneficial, but not essentialTHE COMPANY:Founded in 1945, we are one of the world's leading manufacturers of construction, agricultural and industrial equipment, operating in more than 150 countries worldwide. Renowned for innovation, quality and reliability, we design and manufacture a wide range of machinery that helps customers build, maintain and power essential industries. With a strong focus on customer support, engineering excellence and continuous innovation, we have earned a reputation as a trusted global brand and an employer committed to developing talented people and rewarding careers.INTERESTED? Please click apply. You will receive an acknowledgement of your application.Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives.Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client.REF: AM18563, Wallace Hind SelectionTPBN1_UKTJ

HGV Technician Supervisor - Late Shift Location: Kidderminster Salary: Up to £54,000 basic OTE: Up to £57,000 Hours: Monday to Friday, 12:30pm - 10:00pm Job Type: Full-time, Permanent An excellent opportunity has become available for an experienced HGV Technician Supervisor / Workshop Supervisor to lead a busy commercial vehicle workshop team on the late shift in Kidderminster. This is a hands-on position combining HGV and LCV vehicle maintenance and repair with day-to-day workshop leadership. You'll work closely with the Workshop Controller to keep jobs moving, maintain high technical standards and make sure technicians have the support and direction they need throughout the shift. The Role As Late Shift Supervisor, you'll be the key point of contact for technicians during the shift, helping coordinate workload while remaining technically involved in vehicle maintenance, diagnostics and repairs. You'll be joining a well-established commercial vehicle business that invests heavily in technical training, career development and modern workshop standards. Key Responsibilities Supervise and support HGV and LCV Technicians throughout the late shift Coordinate workshop workload alongside the Workshop Controller Ensure the right technicians are allocated to the right jobs at the right time Carry out servicing, maintenance, diagnostics and mechanical repairs Identify worn, defective and faulty components in accordance with DVSA standards Maintain high standards of workmanship, safety and compliance Ensure job cards and supporting documentation are completed accurately Use workshop management systems such as Keyloop/Kerridge Communicate effectively with technicians, workshop management and other departments Help keep the team motivated, productive and engaged Work to agreed repair times while maintaining quality standards Carry out duties including wheel alignment and tyre fitting where required Promote a positive, safe and professional workshop environment What We're Looking For You'll ideally be an experienced HGV Technician, Commercial Vehicle Technician, HGV Supervisor, Workshop Supervisor or Senior Technician who is ready to take responsibility for leading a shift. You will need: NVQ Level 3, City & Guilds Level 3, IMI Level 3 or equivalent qualification in commercial vehicle maintenance and repair Strong HGV and/or LCV technical experience Previous experience supervising, mentoring or supporting technicians Good understanding of DVSA maintenance and inspection standards Strong diagnostic and mechanical repair skills Excellent communication and organisational ability Good attention to detail when completing job cards and technical documentation A positive and practical approach to workshop leadership Ability to remain organised within a busy commercial vehicle environment Experience with Keyloop/Kerridge would be advantageous What's on Offer Basic salary up to £54,000 OTE up to £57,000 Monday-to-Friday working Established late shift: 12:30pm - 10:00pm 23 days' annual leave plus Bank Holidays Additional day off for your birthday Auto-enrolment pension Four times salary death-in-service benefit Manufacturer and in-house technical training Annual appraisals and progression opportunities Internal mentoring programme Enhanced maternity and paternity policies Employee Assistance Programme 24-hour online GP access Mental Health First Aiders Employee reward and recognition programmes Long-service recognition Increased annual leave after five years' service Branded uniform This would be an excellent move for an experienced HGV Technician or Commercial Vehicle Technician looking to step further into workshop leadership, or an established HGV Workshop Supervisor looking for a well-paid Monday-to-Friday late shift position. Apply To apply, please click apply or send your CV to (url removed). For more information, please contact ISQ Recruitment on (phone number removed). ISQ Recruitment Ltd is acting as an employment agency in relation to this vacancy