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Experienced Lift and Electrial Manager Purpose: Working together to deliver homes and communities where residents feel happy and secure. \n Experienced Lift and Electrial Manager Values: High Performing, One Team, Make it Happen and Excellent Customer Service. \n Experienced Lift and Electrial Manager Responsibilities & Outcomes Skills & Experience Expectations \n Key Responsibilities: Experienced Lift and Electrial Manager \n ? Uphold SHPs Values, Behaviours & Leadership \n expectations at all times (see overleaf) \n ? Responsible for the operational management \n and delivery of M&E works programmes and \n projects. \n ? Contract manage and monitor service \n providers delivering the M&E repairs, \n maintenance, and servicing contracts and \n ensure SHP is statutory compliant in all \n aspects. \n ? Audit contractor performance and ensure \n certification and test reporting is accurate and \n correctly recorded in databases and registers. \n ? Undertake pre and post inspections of works \n and servicing to monitor quality and ensure \n the service provider is meeting the contract \n specification or brief. \n ? Design and prepare specifications, tender \n documents and procure contracts with the \n support of the Client Manager and Quantity \n Surveyor. \n ? Commission and manage consultants to \n deliver projects as instructed by the \n Engineering and Compliance Manager. \n ? Forecast annual budgets and manage monthly \n cash flow and expenditure to meet approved \n sums. \n ? Deliver a high quality and 'best in class' \n repairs service to customers demonstrated by \n high levels of satisfaction. \n Essential: \n ? Significant Experience in managing Lift and \n Electrical Compliance Contracts \n ? Significant Experience in Programme and \n Project Management from conception to \n completion \n ? Ability to work independently, exercising good \n initiative and judgement \n ? Excellent written and verbal communication \n skills. \n ? Proven time management and prioritisation \n skills. \n ? Proven experience and ability to deliver \n excellent customer care and valuing diversity. \n ? Proven attention to detail and ability to work \n on a variety of tasks simultaneously. \n ? Experience of conducting technical inspections \n ? Working knowledge of building services and \n building construction, best practice and \n Regulations \n ? Working knowledge of current forms of \n building services contract and implementation \n ? Experience of managing and monitoring \n budgets, implementing action plans to \n address adverse variances \n ? Technical expertise sufficient to understand \n complex issues in construction, engineering \n and maintenance in the delivery of projects. \n ? Understanding and experience of leasehold \n service charging including consultation \n requirements for qualifying works (S20). \n Desirable: \n ? Minimise exposure to risks for SHP and residents by effective \n management of service providers and ensuring properties are \n compliant. \n ? Programmes and projects are delivered on time and in \n budget with overall quality meeting agreed standards. \n ? Prepare Health & Safety plans, risk assessments, project \n plans, works programmes, budget estimates, draft board \n reports, project update reports and other information as \n required. \n ? Communicate with residents to ensure that services meet \n their needs and involve them in projects, specifications and \n setting service standards. \n ? Provide excellent front line customer service by working in \n partnership with internal and external stakeholders to ensure \n our customers? needs are met and objectives are achieved. \n ? Develop and maintain relationships with internal and external \n stakeholders in order to support our customers. \n ? Instruct works in accordance with SHP Standing Orders and \n Financial Regulations. \n ? Provide technical advice to colleagues and stakeholders \n ? Ensure compliance with all relevant statutory and regulatory \n requirements \n ? Address complaints appropriately and within required \n timescales \n ? Ensure that all policies and procedures are adhered to so that \n consistent and standard practice is achieved across the \n organisation \n ? Assess clients needs to ensure effective service delivery. \n ? Prepare works orders, specifications, schedules of work, \n manage variations. \n ? Ensure high standards of work, customer satisfaction, and \n VFM.

Field Operations Manager (Domestic Heating) \n Location: Leatherhead, SurreySalary: £67,000 per annum - £6K Car AllowanceHours: Monday to Friday, Full TimeContract Type: Permanent \n Overview \n We are seeking an experienced and motivated Field Operations Manager to lead a team of domestic heating engineers delivering repair, servicing and maintenance activities across residential properties. This is an excellent opportunity for a proven operational leader with a strong background in gas and heating services to drive performance, customer satisfaction and service excellence. \n Reporting to Senior Management, you will be responsible for managing field-based engineers, ensuring contractual KPIs and SLAs are achieved, maintaining compliance with Gas Safe regulations, and continuously improving operational performance across the region. \n Key Responsibilities \n Operational Management \n\n • Lead, motivate and manage a team of domestic heating engineers.\n, • Ensure repair and servicing activities are completed safely, efficiently and in line with Gas Safe regulations.\n, • Monitor daily workloads and ensure appointments are attended within agreed timescales.\n, • Drive first-time fix rates and customer satisfaction levels.\n, • Manage resource allocation and engineer utilisation to achieve operational targets.\n, • Review performance data and implement improvement plans where required.\n\n Performance & People Management \n\n • Monitor engineer productivity, efficiency and performance against KPIs.\n, • Conduct regular one-to-one meetings, appraisals and performance reviews.\n, • Identify training and development needs and implement workforce development plans.\n, • Support apprenticeship programmes and succession planning initiatives.\n, • Address performance issues in accordance with company policy and procedures.\n\n Contract & Commercial Management \n\n • Ensure contractual obligations, service standards and performance measures are met.\n, • Produce and analyse management information reports.\n, • Monitor subcontractor performance and identify service improvements.\n, • Support financial performance through effective resource and operational management.\n, • Work closely with clients to maintain strong stakeholder relationships.\n\n Customer Service \n\n • Ensure excellent customer service is delivered across all areas.\n, • Monitor complaints and ensure timely and satisfactory resolution.\n, • Drive improvements in customer communication and service delivery.\n, • Support the administration team in managing customer expectations and appointment scheduling.\n\n Compliance & Health & Safety \n\n • Promote and maintain a strong health and safety culture.\n, • Ensure compliance with all industry regulations, company policies and legislative requirements.\n, • Monitor vehicle, equipment and PDA usage.\n, • Support health and safety audits, risk assessments and safe working practices.\n, • Ensure all operatives have the appropriate training, qualifications and resources to work safely.\n\n Essential Requirements \n Qualifications \n\n • NVQ Level 3 or equivalent qualification.\n, • IOSH Working Safely Certificate (or equivalent).\n, • Management of Asbestos Awareness Certificate.\n, • Full UK Driving Licence.\n\n Experience \n\n • Minimum 3 years' management experience.\n, • Experience leading and supervising a team of more than five operatives.\n, • Experience managing operational and commercial aspects of service delivery contracts.\n, • Proven experience driving performance against KPIs and service targets.\n, • Strong stakeholder and customer management experience.\n

Lift & Electrical Manager needed in Sutton Paying £392.87 per day ref OR112125 Full time hours on a temporary basis Key Responsibilities Manage lift and electrical compliance contracts, ensuring all statutory, regulatory, and health & safety requirements are met. Monitor contractor performance through audits, inspections, KPI reviews, and compliance reporting. Lead the delivery of lift and electrical planned maintenance, major works, and capital projects from inception to completion. Prepare specifications, tender documentation, procurement exercises, and oversee consultants and contractors. Conduct pre- and post-inspections to ensure works are completed to the required quality, budget, and timescales. Maintain accurate compliance records, asset data, and performance information systems. Build effective relationships with residents, leaseholders, contractors, and key stakeholders, addressing enquiries and complaints professionally. Provide technical advice on lift, electrical, engineering, compliance, and asset management matters. Support CDM 2015 compliance, leasehold consultation (Section 20), and major works statutory requirements. Manage budgets, expenditure, cash flow forecasts, and performance reporting, ensuring value for money and continuous service improvement. If you are interested in the role, please email your CV toquoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please beprepared TPBN1_UKTJ

JOB TITLE Assistant F&B Manager REPORTING TO F&B Manager KEY CONTACTS Directors, Senior Management, staff, suppliers, customers. JOB PURPOSE Supporting the F&B Manager and Events Manager for the operational management and profitability of the Clubhouse, banqueting, weddings and events. Leading the front-of-house teams forward to achieve the highest levels of customer service whilst identifying income streams, driving sale, managing costs and managing staff and rotas. Ensure strict compliance with all statutory and regulatory requirements in respect of customers and staffing. PRINCIPAL DUTIES AND RESPONSIBILITIES Management As an experienced assistant F&B manager you will drive catering profit margins, turnover and staffing ratios. To deliver and follow, the annual budget projections and outcomes. The Assistant F&B Manager will demonstrate the drive and enthusiasm to lead and inspire several teams to achieve the best possible standards and performance. To be co responsible with all cash handling, reporting and training of the team to minimize errors and controlling losses. Deliver on KPIs and input into future development of the department. Add input into development growth areas for the catering side of the business. Working in close collaboration with the F&B Manager as part of a Senior Leadership Team for day-to-day operations to ensure a 'one site' approach. To have aspirations to understand all aspects of the business so that you can multi skill and step into other areas when needed. Operational Have operational control of the Clubhouse, Banqueting and events ensuring optimised occupancy and usage for all areas in the F&B department in the absence of the F&B Manager. To support F&B Manager in stock management and liquor operations liaising with suppliers, ensuring the best possible purchasing price and quality for the Business. To be innovative thinking of new product ideas and revenue streams. Ensuring catering and service standards are maintained and delivered through the Clubhouse and to high volume events. Ensure strict compliance with all statutory and regulatory requirements in respect of customers and staffing. Ensure the clubhouse is presented to the highest standards at all times even when events are not booked (the show around principle). Bring forward standards improvements such as painting, cleaning, decoration etc. The same with team presentation including uniform and professionalism. People Development On-boarding of new staff members and daily management of HR software. Training and development of staff members in both service standards training and H&S compliance. Influence all those who work around them will be essential in order to maximise profitability and provide excellent levels of customer service consistently. Day to day operational staff management including populating rotas, organising shift patterns and management of staff costs using the HR software. Holding regular team meetings, keeping staff informed of company activities, expectations, and performance. To undertake any broadly analogous duties as reasonably requested. QUALIFICATIONS AND TRAINING Essential attributes Minimum of 3 - 5 years' operational experience in F&B management. Experience will have been gained in a comparable establishments. Strong financial acumen. Experienced in managing a P&L. An understanding in populating and delivering financial budgets and regular management information Demonstrable Entrepreneurial spirit with a track record of successful end to end project delivery. Exceptional interpersonal and relationship-building skills Professional conduct and effective communication skills across all mediums. An inspirational and strong leader. Able to set direction, the vision, expectations and motivate staff to achieve these through performance management and development. Previous experience of managing concurrent multi-skill teams Hands on, enthusiastic and ambitious Flexible approach to work and working hours Understanding and compliance with, hygiene, health and safety requirements Experience dealing with the public and customer complaints Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. TPBN1_UKCT

Job Title: Regional Aftersales Manager – working directly for Manufacturer Location: Covering South of England (Everything from Oxford down, so London, South East and South West) Salary: £50,000-£60,000 (depending on experience) + up to 15% annual bonus + tax efficient company car scheme Full Time and Permanent – Monday to Friday – 9.00am-5.30pm Our client is one of the fastest-growing automotive brands in the UK at the moment, bringing innovative products and a fresh customer experience to the UK market. This role of Regional Aftersales Manager will be working directly for the Manufacturer and travelling to the regions retailers across the South of England, the patch covers everything South of Oxford, so South East, South West, London. Our client is flexible on where you are based as long as you live in the South and are flexible to travel. Role will initially be looking after around 17 dealerships but this will grow as they network develops but as this grows your patch will be a smaller geographical area closer to where you live. Main Responsibilities: • Develop robust relationships with your Regions Retailers. The role will require you to manage and deliver elements with cover, reward challenge and penalty., • You will need to become directly involved in customer cases and take ownership of the customer journey. This will involve root cause understanding of vehicle / ownership conditions., • You will need to support our Technical and Warranty Teams with managing dealer objections and timeframes. You may be required to add elements of technical support and or warranty into your dealer visit agenda., • Frequent and planned dealer visits, which will measure the networks ability to deliver the optimim customer experience, so you will be required to travel extensively across your region, • Our client operates a Dealer Balance Scorecard (DBS) and has metrics within it that you will be require your management and influence., • You will be needed to attend and support Brand events during the year, these may be outside your region and could run outside of business hours., • Your insight, management and decision making will be needed to being any customer complaints to a timely and ideal end., • Various year-to-date parts targets will require you to manage reminder funnels and VHC processes to drive repeat and incremental parts purchases, • Parts returns will need to be measured and managed, • Rolling 3,6,9, and 12 month trends will be come your core objective. Positive trends are there to be celebrated and maintained. Negative KPI performance must be measured, qualified and stabilized., • Dealer Balance Scorecard (DBS) is in place to ensure that customer experience and dealer profitability are maximzed Requirements for this role: • Senior Aftersales Management background either in similar role for OEM Manufacturer or in a Multi-site dealership role, • Flexible with daily travel in your region and occasional national travel and overnight stays, • Full and clean driving licence, • IT Literate – Proficiency in Microsoft Office including reporting and data analysis platforms, • You will be capable of managing a busy diary which may change at a moments notice., • Relationship building will come naturally to you., • You will need to be a robust, calm and efficient operator, able to take on a large amount of responsibility., • You will need to be adaptable and willing to take new instructions in a business where deadlines and deliverables will test your management skills Benefits: • Up to 15% bonus potential, • Tax efficient company car scheme, • 7% pension contribution if you contribute 5%, • Private Health Insurance and Dental Insurance, • Life Cover, • Critical illness cover, • 25 days holiday + bank holidays To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment

Service Delivery Manager - Specialist Cleaning Services Reports To Operations Manager / Director Location London and South East (office based in Sutton, Surrey) The Cleaning Service Delivery Manager is responsible for ensuring the consistent delivery of high-quality cleaning services across a portfolio of client sites. The role involves managing operational performance, leading and developing cleaning teams, maintaining strong client relationships, ensuring compliance with health and safety standards, and driving continuous service improvement. Key Responsibilities Service Delivery Oversee the day-to-day delivery of cleaning services across multiple client locations. Ensure all contractual obligations and service level agreements (SLAs) are achieved. Conduct regular quality inspections and implement corrective actions where required. Develop and maintain efficient work schedules and resource allocation. Monitor service performance using KPIs and operational reporting. Client Relationship Management Build and maintain positive relationships with clients. Conduct regular client review meetings and site visits. Respond promptly to client concerns, complaints, and service requests. Identify opportunities to enhance service delivery and generate additional business. Quality Assurance Maintain high standards of presentation, cleanliness, and customer satisfaction. Key Performance Indicators (KPIs) Client satisfaction scores SLA achievement Audit and inspection results Staff retention and attendance Complaint resolution times Contract profitability Person Specification Essential Experience Experience managing cleaning operations across multiple sites. Strong customer service and client relationship management experience.. Essential Skills Excellent leadership and people management skills. Strong organisational and planning abilities. Effective communication and interpersonal skills. Problem-solving and decision-making capability. Ability to prioritise workload in a fast-paced environment. Competent in Microsoft Office and operational reporting systems. Essential Knowledge • Health and Safety legislation., • COSHH regulations., • Employment legislation and HR best practices., • Quality assurance processes., • Commercial contract management. Desirable Qualifications • Full UK Driving Licence. Personal Attributes • Professional and customer-focused., • Results-driven with high attention to detail., • Proactive and solution-oriented., • Resilient under pressure., • Strong integrity and accountability., • Flexible and adaptable., • Able to build trust and motivate teams. Working Conditions • Regular travel between client sites., • Use of company vehicle, mobile phone, and laptop where applicable. Success in the Role A successful Cleaning Service Delivery Manager consistently delivers safe, compliant, and high-quality cleaning services while maintaining excellent client relationships, developing engaged teams, meeting financial targets, and driving continuous operational improvement. Salary on offer is £30-40k along with Car and Company benefits

Resident Liaison Officer (RLO) Location: Sutton Contract: 40 Weeks Start Date: 27th July 2026 About the Role We are seeking an experienced and proactive Resident Liaison Officer (RLO) to join our clients team on a 40-week social housing refurbishment project commencing on 27th July 2026. The project involves the external and internal refurbishment of approximately 100 occupied residential properties across multiple apartment blocks. As the primary point of contact between residents, the client, and the site team, you will play a key role in ensuring excellent communication, minimising disruption, and maintaining high levels of resident satisfaction throughout the works. Project Scope The refurbishment programme includes: Roofing works Window replacements Internal decorations Associated refurbishment works to occupied social housing properties Key Responsibilities Act as the main point of contact for residents before, during, and after planned works. Build and maintain positive relationships with residents, client representatives, and the site management team. Carry out resident consultations and property visits prior to works commencing. Issue notifications, newsletters, appointment letters, and programme updates. Coordinate access arrangements with residents and site operatives. Record and manage resident queries, concerns, complaints, and compliments, ensuring prompt resolution. Identify and provide additional support for vulnerable residents, escalating concerns where appropriate. Monitor resident satisfaction and complete customer care surveys. Attend site meetings and provide regular reports on resident engagement and project progress. Maintain accurate records and ensure all resident communications are documented. Work closely with the Site Manager and Project Manager to ensure works are delivered safely, efficiently, and with minimal disruption. Essential Requirements Previous experience as a Resident Liaison Officer within social housing, planned maintenance, or refurbishment projects. Strong communication and interpersonal skills. Experience working on occupied residential properties. Excellent organisational and administrative abilities. Ability to manage difficult conversations professionally and empathetically. Competent in Microsoft Office, including Outlook, Word, and Excel. Desirable Experience working on roofing, window replacement, or internal refurbishment programmes. Knowledge of social housing environments and resident engagement best practices. CSCS card (desirable but not essential)

Registered Manager – Vosse Court Location: Streatham, London Salary: £32,000.00 - £36,000.00 Permanent | Full-time | 37.50 hours per week Please note: We may be unable to support applications where Home Office visa restrictions prevent candidates from meeting the full contractual hours or requirements of the role. ‘Extraordinary Days, Every Day’ At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. We support individuals to live fulfilling, independent lives and are now seeking an experienced Registered Manager to our residential services in Streatham. About Us - Vosse Court Vosse Court is a residential home which provides care and support for up to 6 people with learning difficulties Job Summary Reporting to the Locality Manager, the Registered Manager will provide operational, commercial, and quality leadership at Vosse Court. You’ll play a key role in service delivery, regulatory compliance, people management, and business development. You will ensure our service users receive high-quality, personalised care and support while maintaining the home’s full occupancy, financial stability, and staff performance. Key Responsibilities: Service Operations Ensure full occupancy and manage referral assessments. Lead on recruitment and resource management to minimise agency use. Tailor all services to meet the unique needs of each individual. Commercial & Business Development Build and maintain strong relationships with local authorities and external partners. Collaborate with the Business Development team to grow the service organically. Financial Management Lead on achieving gross margin and EBITDA targets. Monitor financial performance, identifying and addressing variances proactively. Communicate service changes to finance within 2 days. Quality & Compliance Ensure compliance with internal policies, CQC regulations, and contractual obligations. Embed person-centred care pathways across the service. Respond to complaints effectively and uphold excellent customer service standards. Leadership & People Management Provide strong, visible leadership to the team. Manage performance, encourage development, and address underperformance as needed. Conduct supervisions, disciplinary and appeal hearings appropriately. Continuous Improvement Promote a culture of learning, quality improvement and service efficiency. Stay informed on sector developments and legislative changes. What We’re Looking For Essential: NVQ Level 5 in Leadership for Health and Social Care (or equivalent). Previous experience managing a residential care setting, ideally supporting individuals with learning disabilities. Strong understanding of CQC standards and regulatory frameworks. Proven leadership, financial and operational management skills. Why Join Us? Be part of a compassionate and committed team making a real difference. Ongoing training and professional development opportunities. Supportive leadership and a people-focused culture. Competitive salary and benefits package. Ready to Apply? If you're a dedicated leader with a passion for high-quality care and want to make a difference in the lives of adults with learning disabilities, we’d love to hear from you. About CareTech Founded in 1993, CareTech is one of the largest and most reputable specialist social care and special education needs providers across the UK. The Group has a track record of more than 30 years, delivering high quality, person-centred care to those with complex needs. The Group was founded by brother Haroon and Farouq Sheikh, who continue to lead CareTech today, providing continuity of leadership, long term stability and a deep personal commitment to the people we support. CareTech Community Services are proud to inform you that they are a Disability Confident Leader. Due to the high volume of applications, only shortlisted candidates will be contacted within 7–10 days. Strictly no agencies

Block Property Manager Up to £38,000 + £3,600 Car Allowance South London (mainly from Croydon to Caterham) Ready to take your property management career to the next level? We are seeking an experienced and proactive Leasehold Block Property Manager to join a growing and successful property management team covering South London (mainly from Croydon to Caterham) This is an exciting opportunity to manage a portfolio of residential and mixed-use developments, acting as the primary point of contact for clients, freeholders, leaseholders, and contractors. You'll play a vital role in delivering exceptional customer service while ensuring all properties are managed efficiently, professionally, and in full compliance with current legislation. The Role As a Leasehold Block Property Manager, you will be responsible for: Managing a portfolio of residential and mixed-use developments Conducting regular property inspections and producing detailed reports Coordinating maintenance programmes and overseeing repair works Managing service charge budgets and client accounts Arranging and administering building, Directors' and Officers' insurance policies Organising and attending AGMs, EGMs, Directors' meetings and Residents' meetings Managing all property-related correspondence and administration Monitoring lease compliance and addressing breaches where necessary Building and maintaining strong relationships with leaseholders, freeholders and clients Liaising with contractors and monitoring service delivery standards Managing lease assignments and supporting property sales processes Investigating, handling and resolving complaints in a professional and timely mannerAbout You We're looking for a confident and organised property professional who can build strong relationships whilst effectively managing a busy portfolio. You'll ideally have: Previous experience within Block or Leasehold Property Management Strong knowledge of leasehold legislation and property management best practice Excellent communication and stakeholder management skills Experience managing budgets and service charge accounts The ability to prioritise workload and work independently Strong administrative and organisational skills A full UK driving licence and willingness to travel across your portfolio WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003

Our client is seeking a Deputy Administration Manager to join their pensions administration team in Bristol. Our client prides themselves on ensuring each client receives a dedicated service, fostering strong relationships and delivering exceptional customer service As Deputy Administration Manager your role will involve: Oversee annual and ad-hoc projects for defined benefit (DB) schemes Monitor and ensure timely completion of projects in line with legislative and client requirements Review and quality-check the work of less experienced administrators Monitor team accuracy, performance, and SLA adherence, taking action to ensure targets are achieved Conduct appraisals, probation reviews, mentoring sessions, and regular team catch-ups Ensure accurate use of the time recording system for chargeable and non-chargeable activities Maintain strong client relationships, acting as a credible partner for scheme trustees and sponsors Prepare, check, and issue administration bills Update change control logs, schedules, and internal spreadsheets Oversee breaches, errors, and complaints logs, ensuring prompt action and review Deputise at Administration Manager meetings when required Manage day-to-day workflow, holding regular meetings with senior team members to resolve issues and maintain progressThe person: Expert knowledge of pensions administration (defined benefit schemes) across all processes: leavers, retirements, deaths, transfers, and reporting Strong understanding of current pensions legislation and regulatory frameworks (Pensions and Finance Acts) Proven supervisory and workflow management experience, including appraisals, performance monitoring, and recruitment Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Strong people management skills, with the ability to motivate and support staff Demonstrable numerical aptitude through work or academic achievements Qualifications Minimum: Maths and English GCSE (Grade C/5 or above, or equivalent Desirable: Progression in a relevant pensions qualification (CPC, QPA, DPC, RPC, APMI)Benefits: Competitive salary and annual discretionary bonus 25 days' holiday (with buy/sell flexibility) Generous pension matching scheme Healthcare plan, life assurance, and employee discounts. Flexible benefits scheme and employee assistance program Digital GP service and paid volunteering days Referral bonuses for introducing suitable candidates

AMJ Recruitment are looking for a Customer Escalations/Complaints Manager to join our valued Distribution Client based in Coventry, CV2. Work with operational teams to identify corrective actions and prevent repeat complaints. Handle incoming customer complaints via telephone, email, and written cor

Work with the Strategic Engagement Manager and the Learning and Insight Manager to measure the impact and success of our communications, engagement and impact work, learning from what works to iterate what we do. Work with line manager to identify training needs and actively seek out relevant traini

We’re looking for a Complaints Manager to lead the day-to-day delivery of Zopa’s complaints function and DSAR activity. Reporting to the Head of Complaints, you’ll lead a team of Complaints Team Leaders and oversee the wider complaint-handling operation. You’ll be responsible for performance

Ambitions Travel Recruitment in Croydon is seeking a Customer Relations Manager to lead the team handling the travel business’s most complex and sensitive casework, including ABTA mediation, arbitration and personal injury claims.

Own the monthly complaints dashboard and represent complaints at governance and audit activity. You will lead Zego's complaints function - spanning Customer Support, FOS Complaints, and Claims - and own how we meet our obligations under DISP and the Consumer Duty. The role reports to the Head of Tec

Oversee the effective handling of Children Act complaints, corporate complaints, Freedom of Information (FOI) requests, Subject Access Requests (SARs), and Ombudsman enquiries. Provide expert advice and guidance to managers, practitioners, senior leaders, and schools on complaints handling, informat

Managing the Conduct & Complaints Team, ensuring regulatory and reporting requirements, both internal and external, are met and the annual Conduct & Complaints Monitoring Plan is executed. Working closely with the Complaints Handling Associate, Claims, Underwriters and other key stakeholders, to ens

Monitor and report on complaints and PALS performance. Proactively work within the principles of being open and honest (Duty of Candour) The post holder will deliver a training programme for all staff on complaints handling and specific training for investigating officers. We are looking for an expe

We are looking for an experienced and motivated manager to lead Hillingdon Council’s Complaints and Members’ Enquiries Team. This key leadership role ensures complaints and enquiries from Members and MPs are handled efficiently, professionally and in line with statutory requirements. Significant

A leading UK financial services group is seeking a Complaints Manager for their PRT Client Services team to manage Defined Benefit pension complaints. Responsibilities include investigating complaints, analyzing data, and collaborating with third-party suppliers.

Moorfields Eye Hospital NHS Trust seeks an Interim Complaints and Patient Experience Support Manager to join the PALS and complaints team in London.

A growing business is looking for a permanent Complaints Team Manager to join its Complaints Operation and become part of the wider business. As a Complaints Team Manager, You Will. What We’re Looking For In a Complaints Team Manager.

Interim support is required from an experienced complaints manager to support our complaints and PALS team. However more work is required to reduce the backlog of older complaints and ensure that reopened complaints are also managed within the required timescales. The second part of the complaints i

As Customer Complaints Manager, you'll lead a team that handles formal merchant complaints and regulatory escalations, including cases referred to the Financial Ombudsman Service (FOS). Formal Complaints & FOS Management: Own the end-to-end handling of formal merchant complaints and FOS-escalated ca

Own the monthly complaints dashboard and represent complaints at governance and audit activity. You will lead Zego's complaints function - spanning Customer Support, FOS Complaints, and Claims - and own how we meet our obligations under DISP and the Consumer Duty. The role reports to the Head of Tec

This is a unique opportunity for an experienced legal risk or complaints professional to take ownership of the firm's complaints and claims function, working closely with senior stakeholders to ensure matters are managed effectively, sensitively and in accordance with regulatory requirements. Report

Complaints & Claims Manager (Part-Time). Manage the firm's complaints process from receipt through to resolution. Investigate complaints thoroughly, impartially and within regulatory timescales.

Oversee complaints from initial receipt through to final resolution and manage complex, high‑risk and escalated complaints. Promote accessibility and inclusivity within the complaints process. Are you an experienced complaints professional with a passion for delivering excellent customer service a

Managing Defined Benefit pension complaints and ensuring fair, compliant outcomes. Investigating complaints thoroughly and maintaining robust audit trails. Maintaining the complaints database and producing accurate management information.

Work collaboratively with Managers, Therapists, Outdoor Specialists and Multi-Disciplinary Teams to help children achieve positive outcomes.

A Day in the Life • Provide support to our customers with care and trust across phone, email and digital platforms (inbound and outbound) • Think on your feet to solve a problem ensuring the best possible outcome for our tenants • Work in collaboration with other internal and external teams to

Love making someone’s day? Already have the compassion, positivity and energy to build a truly rewarding carer in care? If so, we would love to hear from you.Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.Bank Support Wor

ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights.We help connect everyday people with flexible work at home market research opportunities that influence real products, services, and customer experiences.Role Overview: We are we

Female Support Worker | West Malling .Take the next step in your career now, scroll down to read the full role description and make your application.Full UK driving manual license is essential due to the needs of the service and the people we support, it is also a requirement to have some support w

Work collaboratively with the Manager and team to uphold the home's values and approach.

Male Support Worker – Full Time (39 Hours).The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.Hours: Full time 39 hours per week on a rota basis - we ask for flexibility Monday to Sunday across all shifts.Salar

Your Care are seeking experienced Support workers, to join our amazing team, working alongside clients with mental health issues and physical disabilities in and around the Winsford area, this is agency work so of course its excellent rates of pay, free ongoing training, holiday pay, pension and wee

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Full-time opportunities only - 39 Hours.If you’re ready for a career where you can make a real difference, meet amazing people, and go home knowing you’ve helped

Residential Childcare Support Worker (Sessional/Casual).Headway Adolescent Resources were formed in 1999 and has established a good reputation in the residential adolescent childcare sector, and pride themselves in having the insight and ability to care for young people as individuals in a holistic

Day Shifts- Alternative Weekend Working Required Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.The Role <

Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.A full UK driving licence is essential for this role, and you'll need to be happy driving our service vehicles.Looking for a career where no two days are the same?

Helping others improve and turn their lives around theres no better feeling.Its what we do for thousands of people at more than 150 sites across the UK.We provide specialist care and support that is tailored to individual needs, promoting independence and community integration.We encourage and enab

We are looking for friendly, caring and engaging people to be a part of our dedicated team at Newbury.Working flexible shifts, you will support people with daily living activities and to live their best lives.Based in Newbury, our supported living service supports people with learning disabilities t

Children and Young People's Support Worker.Not For Profit People are recruiting on behalf of a specialist charity supporting children, young people and families affected by domestic abuse.We are looking for a compassionate and experienced Children and Young People's Support Worker to join a dedicate

Are you a confident BSL user who wants to make a real difference every day?.Do you have experience supporting Deaf or hard of hearing individuals and want to work in a role where your skills truly enable others to succeed?.Are you looking for a meaningful position where you can empower learners and

That is why we provide structured training, regular supervision and practical support from experienced managers and colleagues. Work closely with colleagues, managers, families, local authorities and other professionals to maintain high standards of care. Supportive managers, experienced colleagues