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Facilities Manager - Change Management \n Contract: Government \n Location: Surrey, KT15 3NB \n Hours of work: 40 \n Contract Type: Fixed Term Contract (5 Months) \n \n We are seeking a transformation-focused Facilities Manager to support the delivery of a rectification and change programme within a large facilities management operation. The successful candidate will play a key role in driving improvements in compliance, maintenance delivery, asset verification, backlog reduction, governance, and operational performance. \n \n Job Description \n \n We are looking for an experienced facilities professional who can implement new processes, embed new ways of working, strengthen governance, and work closely with operational teams to create a more structured, consistent, and sustainable FM function. While the role will support business-as-usual activities, its primary focus is the successful delivery of the transformation programme. \n \n Key Responsibilities \n \n\n • Support the mobilisation and delivery of the Rectification\n, • Programme across operational workstreams.\n, • Drive the completion of remedial, corrective, and compliance-related activities to achieve programme objectives.\n, • Work with operational teams to reduce maintenance backlogs and improve asset compliance performance.\n, • Provide operational support across facilities management service delivery, ensuring maintenance activities are delivered in line with contractual requirements.\n, • Implement and embed new processes, governance controls, reporting requirements, and ways of working.\n, • Support communication, engagement, and training activities to drive adoption of change initiatives.\n, • Identify, monitor, and escalate risks, issues, and dependencies affecting programme delivery.\n, • Build effective relationships with operational teams, suppliers, clients, and key stakeholders to support successful programme outcomes.\n\n \n Professional and Personal Competencies/Qualifications \n \n\n • Experience working as a Facilities Manager.\n, • Demonstrable change management experience.\n, • Experience managing maintenance, compliance, and operational service delivery.\n, • Experience supporting large-scale transformation, mobilisation, or improvement programmes.\n, • A working knowledge of CAFM systems and performance reporting.\n, • Strong communication, planning, stakeholder management, and problem-solving skills.\n\n Desirable Qualifications \n\n • Formal Change Management qualification such as Prosci, APMG Change Management, or MSP.\n, • Project or programme management qualifications such as PRINCE2, MSP, or PMP.\n, • NEBOSH, IOSH, or a related Health & Safety qualification.\n\n \n The Company \n \n ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. \n \n Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. \n \n We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, \n #aplacetobeyou, \n #facilitiesmanagement \n \n ISS is proud to be a diverse and inclusive employer. \n \n ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. \n \n We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. \n \n We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. \n \n Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. \n \n If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

PROJECT MANAGER (M&E) \n Contract: Government \n Location: Addlestone, Surrey (KT15 3NB) \n Hours of work: 40 hours per week \n Contract Type: Permanent \n \n \n We are seeking a Project Manager (M&E) to lead the tactical development and delivery of Capital Projects and Minor Works (MAC), ensuring a consistently high standard of project delivery that supports business growth and strengthens our position within the project market. \n \n Job Description \n We are looking for a commercially focused project professional with experience in construction, engineering, or the built environment, capable of managing project delivery from inception through to completion while overseeing resources, compliance, risk, governance, and supply chain performance. \n \n Key Responsibilities \n\n • Manage capital projects and MAC works from cradle to grave, ensuring successful delivery throughout the project lifecycle.\n, • Type of projects include: Asset replacement, Civils, M&E and Lab Refurbs\n, • Lead the tactical development and delivery of multiple projects and programmes.\n, • Support the organic growth of project opportunities within existing customer accounts.\n, • Develop and maintain strong relationships with internal stakeholders, key accounts, operational teams, and external customers.\n, • Maintain P&L accountability aligned to business objectives.\n, • Develop delivery models and manage project resources effectively.\n, • Ensure robust commercial governance, compliance, and risk management across all projects.\n, • Manage supply chain partners and implement best practice processes and procedures to maintain high service standards.\n\n \n About You \n\n • Demonstrable experience operating at Project Manager level within the building projects and facilities management industry, preferably within petrochemical, pharmaceutical, or R&D controlled environments.\n, • Expertise in a construction, engineering, or built environment discipline.\n, • Experience managing multiple projects or programmes valued between £500k and £1m+, and above.\n, • Ideally educated to HNC level or equivalent in a technical or management discipline.\n, • Experience working with RIBA stages.\n, • Knowledge and experience of CDM regulations.\n, • Demonstrable experience managing Health & Safety compliance.\n, • Experience estimating project costs and presenting high-quality tender documentation to customers.\n\n \n Qualifications & Requirements \n\n • Recognised Project Management qualification such as PRINCE2, APMP, PMP, or equivalent.\n, • IOSH Managing Safely or SMSTS qualification (essential).\n, • NEBOSH qualification (desirable).\n, • Ability to obtain and maintain BPSS and CTC security clearance.\n, • Full UK driving licence and flexibility to travel.\n\n \n The Company \n ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences. \n \n We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community. \n \n As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you. \n \n Join ISS and be part of something bigger. \n \n If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. General Manager Reporting into: Client Lead FM Direct Reports: 2 Division: Property Management What this job involves: The General Manager is the primary responsible person for delivering all operations and customer-related services to the building and its occupants, ensuring that facilities services accord with best practice standards as defined by JLL and the building owners. As JLL's and the building owners' ambassador, the General Manager will maintain and promote the property's position in the locality as best in class for occupiers to work in, working closely with senior representatives of building tenants, building owners' representatives, and the broader JLL Property & Asset Management Team. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. The General Manager will play a critical role within our growing property management team, working proactively and using initiative in a highly competitive, fast-paced and dynamic work environment. Team Structure The General Manager has line management responsibilities for the on-site Facilities Management team. Reporting to the JLL Client Lead FM, the General Manager will be the representative for specified key client/occupier issues and will work alongside several client-focused teams including Property Managers and Client Accountants. The GM will typically manage approximately 2 direct reports, with specific roles to be determined based on property requirements. What your day to day would look like: Client Service • Understand the client's objectives and instructions, ensuring alignment of all operational activities with client expectations, • Assist in client reporting concerning all on-site operational issues and act as the primary point of contact for client communications, • Act as lead for the client in all matters relating to property operations to establish and enhance brand image, • Maintain and promote the property's service delivery and position it in the locality as best in class for occupiers to work in Customer Experience • Establish and manage a property strategy providing high standards of customer service that enhances customer experience and develops a property partnership community, • Regularly meet with occupier representatives to fully understand their wants and needs, and manage on-site service partners to ensure optimal customer satisfaction, • Liaise with the client to undertake periodic customer feedback sessions and respond to achieve positive outcomes Operations & Supplier Management • Lead, develop and inspire the on-site FM team to deliver high standards of service and ensure KPIs are met across all areas of on-site operations, • Deliver all landlord operations including planned preventative maintenance, reactive maintenance, and statutory compliance, • Manage and coordinate all on-site contractor activities, ensuring compliance with building standards, health and safety requirements, and service level agreements, • Build effective working relationships with key suppliers, coordinating with specialist teams to maintain building systems and infrastructure Team Leadership & Development • Provide visible leadership to the on-site team, fostering a collaborative, high-performance culture, • Conduct regular team meetings, performance reviews, and development planning; recruit, train, and develop team members to build capability, • Promote health, safety, and wellbeing across the team and building community Financial Management • Support budget preparation and forecasting, monitor expenditure against budget and implement cost control measures, • Identify opportunities for operational efficiencies and value enhancement, and support client financial reporting requirements Risk & Compliance Management • Ensure full compliance with all statutory obligations, health and safety legislation, and building regulations, • Conduct regular inspections and audits to identify and mitigate risks, and manage incident reporting and investigation, • Ensure all required certifications, permits, and documentation are current and accessible Skills, Experience & Qualifications • Proven commercial management experience in property or facilities management roles, with a strong understanding of building operations, maintenance, and compliance, • A proven track record in managing and motivating on-site operational teams and managing service charge budgets, • A track record of implementing successful customer-oriented activities with a commitment to delivering exceptional service, • Excellent stakeholder management skills, with the ability to build effective relationships with clients, occupiers, contractors, and internal teams, • Inspiring leadership qualities with experience in team development, driving continuous improvement, and supporting change, • Strong commercial and financial acumen, with an understanding of budget control, service charge management, and value creation, • A proactive approach to problem-solving, with strong organizational skills to prioritize demands and deliver results under pressure, • Health and safety qualifications (e.g., NEBOSH, IOSH) are highly desirable, • Membership of relevant professional bodies (e.g., RICS, IWFM) or a relevant degree is advantageous #LI-JA1 Location: On-site -London, GBR If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JBRP1_UKTJ

We are looking for an experienced Guest Services Manager to join Rapport, supporting a prestigious multinational client in the professional services sector based in the heart of the city. This is an exciting opportunity to lead a high-performing Client Services operation across London and regional offices, ensuring the consistent delivery of exceptional guest and workplace experiences. The successful candidate will provide leadership and support to teams across seven locations throughout the UK and Ireland, driving service excellence, operational efficiency, and strong client partnerships. Type of contract: Full-time, Permanent Hours: 40 per week (Monday - Friday, with flexibility as per business needs) Salary: Up to £56,000 per annum What will you get? • Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!, • Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow., • Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support., • Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!, • Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions., • Give back to community: Take one paid day off annually to support a cause you're passionate about! Main responsibilities • Build and maintain strong relationships with clients, guests, and key stakeholders, developing a clear understanding of their priorities, objectives, and business needs., • Lead, coach, and inspire a team of Rapport Ambassadors across multiple client locations, ensuring consistently high service standards., • Oversee the day-to-day operation, including team structure, rota management, health and safety compliance, budget control, reporting, service innovation, and people management activities., • Produce meaningful operational and service reports, providing insights and recommendations to support continuous improvement., • Monitor and manage operational costs effectively, identifying opportunities to drive efficiencies and deliver value., • Ensure service delivery consistently exceeds client and guest expectations across all locations. The ideal candidate will • Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger together., • Have a minimum of two years' experience managing key stakeholder relationships, including clients, colleagues, and direct reports., • Possess a strong understanding of HR policies, procedures, and employee relations practices., • Be an experienced and motivational leader with a genuine passion for developing both teams and personal capability., • Demonstrate excellent financial awareness, commercial acumen, and communication skills., • Be highly organised, adaptable, and solutions-focused, with a commitment to delivering exceptional service., • Have outstanding interpersonal skills and the ability to influence, engage, and build credibility with stakeholders at all levels., • Remain calm and effective under pressure, using initiative, sound judgement, and a proactive approach to problem solving. About us Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our . Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience. JBRP1_UKTJ

Care Manager Reading, Calcot £37,673.34 Permanent Full Time (40 hours per week) Monday to Friday (including some evenings and weekends). Friends of the Elderly (FotE) is a not-for-profit charity dedicated to providing excellent care with a family feel, we have been supporting older people for over 120 years. The charity provides care home and day care services for older people, as well as grants for older people in financial difficulty. We are searching for a Care Manager to work alongside the management team to ensure the smooth opening of our new home, Friends Place, in Calcot, Reading. Ourstate-of-the-artcare home will feature: • 66 luxury bedrooms with ensuite wet rooms., • A cinema for residents to enjoy movie nights and entertainment., • A stylish salon offering professional pampering., • A peaceful library for reading and reflection., • A vibrant bar for socialising and relaxation., • Our modern facilities are designed to create a warm and homely environment where residents feel safe, valued, and supported. Friends Place will be a vibrant, welcoming community, providing exceptional residential, dementia, and respite care. Joining us as Care Manager, you will . • Support the General Manager in all aspects of the day-to-day running of the care home, providing leadership to the care team in promoting person-centred care., • To lead, supervise,monitorand evaluate the care delivered to residents, checking legal requirements are met along with thehigh levelsexpected within the care home., • Assist the General Manager in the implementation of specific projects ensuring consistency with charity strategy,visionand goals., • Be responsible forensuring that care home quality processes are completedin a timely mannerand cross referenced asdesignatedby the General Manager., • Take the lead on the recruitment of staff and ensure staff are fully trained., • Support the General Manager in staff supervisions and appraisals ensuring all are up to date and recorded., • Conduct care home show rounds - taking enquires and conducting Moving-In assessments for new residents., • Be actively involved in the marketing strategies in the home. This isa great opportunityfor an individual who is passionate about supporting older people to live well.Youllbe experienced in leading and managing a team of staff and will ideally have proven experience as a Deputy Care Manager or similar. Experienced in working with older people care services, you will have a good understanding of the Care Certificate as well as the Care Standards Act and Health & Safety legislation. Approachable and resilient, with a positive,professionaland proactive attitude,youllbe knowledgeable on the principles in sales and marketing and skilled in the recruitment and retention of staff. A problem solver with a forward thinking and up to date approach to current practice,youllbe comfortable completing audits on day-to-day practice toidentifyscope for improvement and ensure that every resident receives a high standard of person-centred care. Thisisntjust a job;itsabout making a difference to older peoples lives every day. In return for your hard work and dedication, you can look forward to a wealth of benefits: • Group Pension Plan, with a 6% contribution from us., • Generous annual leave., • Wellbeing support through various initiatives, including an employeeassistanceprogramme., • Learning, development, and progression opportunities., • Monthly prize draw, with 3 prizes to be won., • Retail discount schemes to make your salary go further., • Access to loans at affordable rates, saving directly from salary and advance pay already earned., • Health cash plans for you and your family., • Cycle to work scheme., • Long service awards that increase with length of service., • Refer a friend to work for us and receive a £200 bonus., • Free DBS checks. Safeguarding: Keeping everyone safe is one of the charityscorevalues, andis central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away. Criminal record checks: As this role involves a regulated activity, successful applicants will undertake an enhanced DBS check, with barred lists check, and any offer of employment will be dependent on a satisfactory outcome. Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record. Equality, Diversity, and Inclusion: Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each others differences. A charity where everyone is equal butdefinitely notthe same. Our ambition is to ensure equality and celebrate diversity, all working together to create aninclusive workplace, which attracts andretainsthe best people. People that care and can make a difference. We currently do not providesponsorshipbut we welcome applications from those who have a right work in the UK. Dontdelay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply. JBRP1_UKTJ

Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business - we're a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do... that's the Topps way. What We're Looking For As a Store Manager, you are the driving force behind your store's success. As the leader of the store team - and by using the Topps Sales Framework - you'll be fully accountable for delivering your store's sales performance, profit targets and exceptional operational standards. You'll inspire, coach and develop your team to create a performance-driven environment that consistently delivers operational excellence and an unrivalled customer experience. You'll build loyalty, grow relationships with customers, and ensure both trade and retail shoppers see Topps as their number-one destination. You're a confident communicator and a strong people leader. You've managed teams, driven commercial success and can clearly demonstrate where you've exceeded sales and profit targets. You know retail - and you know it well. You've had full P&L responsibility, consistently delivering impressive financial results while creating customer experiences that keep people coming back. What You'll Be Doing • Leading, inspiring and coaching your store team, embedding a high-performance culture built on great service, strong sales behaviours and consistent operational standards., • Taking full accountability for the store's commercial results - identifying opportunities, driving sales and ensuring both trade and retail targets are consistently met., • Using the Topps Sales Framework to ensure the team delivers a customer-first, consultative approach that uncovers needs, offers the right recommendations and closes sales confidently., • Developing your team through coaching and regular feedback, helping them excel in customer conversations, spot opportunities and deliver outstanding results., • Leading by example on the shop floor, demonstrating what exceptional selling and service look like, and motivating the team through your actions., • Maintaining exceptional operational standards, ensuring the store runs efficiently, safely and always presents an outstanding experience. What's In It for You? • Competitive basic salary, • Sales commission and bonus, • No evening work, • Christmas Eve & Boxing Day off, • Ongoing training, leadership development and real progression opportunities, • Generous Staff Discount, • Access to our Benefits platform with a wide range of discounts from 100s of retailers. Bring your ambition, bring your leadership - and we'll give you the platform to shine. Click Apply today. The application should only take a few minutes if your CV is ready, and we'll be in touch ASAP to arrange your chat with the hiring manager Due to health and safety reasons and the nature of the work in our stores, we would invite applications from those aged 18 or over.Think you know Topps Group? Think again. There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre. Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide. JBRP1_UKTJ

ASSISTANT DEVELOPMENT MANAGER Rendall & Rittner 40000 - 45000 Green Park Village, Reading - RG2 6BW Monday to Friday 0800 - 1600 DEVELOPMENT DETAILS Set within a vibrant lakeside neighbourhood developed by St Edward, this community brings together 1,051 homes across 15 contemporary blocks with a gym, cinema, meeting rooms and generous landscaped green spaces. Youll be part of a welcoming, family-friendly setting where residents value high standards, thoughtful service and a sense of community. With Reading Green Park station moments away, the development enjoys excellent links to the town centre, creating a dynamic day-to-day environment with steady footfall, varied resident needs and a broad range of on-site amenities to oversee. ROLE EXPECTATIONS You will support the Development Manager in the smooth, safe running of the estate, leading on resident engagement, contractor coordination and site standards. Your days will combine hands-on site presence, rigorous compliance checks and timely communication with residents, suppliers and the client. Youll help ensure the developments facilities and public realm are always at their best. WHAT SUCCESS LOOKS LIKE Residents feel listened to, informed and delighted by swift, solution-focused responses. The site is consistently safe, compliant and immaculately presented across all blocks and communal areas. Contractors deliver to scope, on time and to quality standards, with clear work orders and RAMS in place. Accurate records, reports and compliance documentation are maintained and ready for audit at any time. Community engagement initiatives are well planned, well attended and strengthen resident satisfaction. Issues are anticipated and resolved proactively, with clear escalation and follow-through. HOW YOU'LL SPEND MOST OF YOUR TIME Support the Development Manager with the day-to-day operational running of the estate and supervising the on-site team. Carrying out regular estate inspections and audits, raising actions and arranging remedial works. Coordinating contractors, reviewing RAMS, issuing permits to work and tracking PPMs and reactive tasks. Managing resident queries and complaints, keeping stakeholders informed from first response to resolution. Monitoring health and safety and statutory compliance, completing routine checks and recording incidents. Supporting security measures, including CCTV monitoring in line with GDPR and data protection. Maintaining accurate logs, contractor performance data and preparing reports for the Development Manager. WHO THIS ROLE IS FOR You take pride in site standards, with a hands-on approach and an eye for detail. You communicate clearly and calmly, building trust with residents, clients and suppliers. Youre organised and persistent, able to juggle priorities and see tasks through to completion. You enjoy community building and creating memorable resident experiences and events. Youre safety-conscious, diligent with processes and confident making decisions on the ground. EXPERIENCE THAT HELPS Experience supporting the operations of a large residential development or mixed-use estate. Familiarity with health and safety, risk assessments, incident reporting and statutory checks. Coordinating multiple contractors, permits to work, PPM schedules and quality control. Handling resident communications, complaints and stakeholder updates with tact and pace. Using property or facilities management systems to manage work orders and compliance records. WHAT WE OFFER 23 days holiday plus bank holidays Enrolment into the Rendall & Rittner pension scheme Employee assistance programme supporting family, health, money and work Employee referral scheme Team uniform* subject to development Fully funded training and development opportunities Access to discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on your operational know-how, health and safety approach, stakeholder communication and scenario-based problem solving We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. JBRP1_UKTJ

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About the Role Location: East Grinstead As a Asset Experience Lead within JLL's Royal London Property Delivery team, you will coordinate operations across your community of Asset Experience Managers , providing line management, diary coordination, absence cover arrangements, and implementation of a bespoke support system. You serve as the primary escalation point for complex operational and client issues within your community, ensuring consistency of service delivery and adherence to JLL and client standards. Working collaboratively with fellow Lead Asset Experience Managers across the other distinct communities, you will facilitate knowledge sharing, promote best practice adoption, and drive continuous improvement initiatives. You are responsible for fostering a high-performance culture within your community through regular communication, performance management, and team development. When issues require escalation beyond community level, you will liaise directly with the Property Delivery Lead to ensure appropriate resolution and strategic alignment. Alongside this leadership role, in your day-to-day role as Asset Experience Manager , you will serve as both strategic leader and operational expert for complex commercial property portfolios. This comprehensive role combines senior-level client relationship management and strategic oversight with hands-on operational excellence. You will be the primary client relationship owner while maintaining direct responsibility for day-to-day property operations, customer relations, and team leadership . K ey Responsibilities Community Leadership & Team Management • Provide line management to designated Asset Experience Managers within the community, including performance reviews, development planning, and career progression support, • Coordinate community operations including diary management, absence cover arrangements, and buddy system implementation, • Serve as primary escalation point for complex operational, client, and team issues within the community, • Facilitate regular community meetings to share knowledge, address challenges, and promote best practice adoption, • Collaborate with senior leadership to drive consistency, share learning, and escalate systemic issues to the Property Delivery Lead, • Foster a high-performance culture through effective communication, recognition, and team development initiatives, • Monitor community performance metrics and implement improvement actions where required Strategic Client & Asset Management • Collaborate with the Royal London asset manager to set the strategy , calling on subject matter experts as required ., • Act as main point of contact for Royal London a sset m anager ( s ) and lead relationships with professionalism and accountability ., • Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved ., • Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider team, • Support emergency planning, business continuity, testing, and monitoring with emergency management support as required . Customer Management & Experience • The role is envisaged as predominantly site based with a focus on occupier visibility, • Serve as the primary point of contact for all customer e nquiries, concerns, and service requests, ensuring timely response and resolution while maintaining positive relationships, • Proactively identify opportunities to improve the customer experience through building amenities, services, and programming, • Act on customer feedback to create a productive and engaging environment that adds value to their occupancy, • Work with RLAM CX Strategy Director to utilise training opportunities and advise AM of CX implementation opportunities, • Feedback all customer intelligence to the asset management team . Financial Management & Service Charges • Work with JLL Accounts teams on financial accountability, cashflow management, and customer /supplier credit control ., • Provide strategic advice to asset managers on customer debt recovery, with support from Accounts Receivable ., • Prepare and manage service charge budgets and reconciliations according to RICS Professional Standard for Commercial Service Charges and client KPIs., • Support supplier payments via Proactis and manage supplier payments processes , including purchase orders and invoice approvals., • Oversee management of financial trackers, ensuring accuracy including utility recharges, turnover and commercialisation ., • Respond to customer and consultant queries and challenges in a timely manner . Lease and Legal Management • Liaise with Data Management team on complex and protracted lease queries, • Provide application recommendations to the asset manager . Receive , analyse customer applications under the lease, including alienation and alterations ., • Ensure customer compliance with lease covenants, including complicated or contentious perceived breaches, • Resolve customer matters affecting valuation, • Liaise with appropriate additional advisers as required (legal, building surveying etc.), • Working with RLAM JLL Central Shared Services Team to ensure strong internal stakeholder relationship for efficiency of work whilst owning output to asset managers Health & Safety and Compliance Management • Manage risk actions and undertake statutory compliance management ., • Conduct / Arrange H&S checks (monthly and voids), including Site Safety Checks/Inspections and Void Management Inspections . Utilising third parties where appropriative (void security), • Handle Accidents & Incidents reporting and follow-up ., • Manage E-Permits (permits-to-work) system and support ISO14001 compliance requirements ., • Coordinate LRQA audits and compliance activities ., • Ensure compliance with health and safety legislation and implement compliance measures . ESG and Sustainability • Support and implement ESG initiatives in alignment with client's ESG strategy and JLL's responsibilities ., • Be aware of industry and legal obligations in relation to ESG ., • Assist with sustainability reporting and compliance requirements ., • Support Asset Sustainability Plans , ESG Database and Risk Assessments . Location: On-site -East Grinstead, GBR, London, GBR If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. JBRP1_UKTJ

We are seeking to appoint an Operations Assistant to join the team at Dorney Lake. Dorney Lake is a modern world-class rowing and flat water canoeing centre set in a spectacular 400-acre parkland near Windsor. This role is to assist in the day to day operations and responsibilities involved in all aspects of the site and business which include the grounds, buildings and events, with a focus on on-site security, water safety and the driving and maintenance of the various boats. For the successful candidate, we may be able to offer accommodation in a two-bedroom flat (which is currently rent free) on Queen’s Eyot , an exclusive island owned by Eton College and accessed adjacent to nearby Bray Marina. In return for the accommodation, there would be some additional responsibilities supporting the College with the day-to-day management and stewardship of the island. Further details can be provided to candidates who are interested. The accommodation is entirely optional and is not a requirement of the role. Candidates will be selected solely on their suitability for the core Operations Assistant position. If you would like to be considered for the accommodation, please indicate this in your application. Due to the needs of the school and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. BenefitsWorking at Eton College comes with a wide range of benefits that recognise and reward our staff. These include a generous pension scheme with an 11% employer contribution (4.9% employee contribution), salary exchange for pensions and private healthcare, a confidential Employee Assistance Programme, and enhanced family‑friendly pay. Colleagues also benefit from a cycle to work scheme, subsidised lunches during term time, free or significantly discounted access to the College’s excellent sport and leisure facilities, and discounts with local retailers and businesses. Main Duties Maintenance of the safety, workboats and ancillary equipment; Maintenance of the pontoon systems, buoy systems, launches, PA system, outfall pipe and water quality of the lake; Maintenance of the buildings and their surroundings; Maintaining of the water banks in conjunction with the grounds staff; Maintaining security of the buildings, grounds and workshop; Ensuring that safety boats are functional before any authorised users of the lake go afloat; Managing Lake and boathouse booking system, booking in arrivals and taking payment when required; Maintaining aquatic weed control; Covering water safety for external boating clients,small events or water based activities; co-ordination, implementation and adherence of the health and safety of water safety policies; Dealing with customer service issues with the help of access control, security department and contractors. Working as a duty manager as required to problem solve any unforeseen issues that may arise during an event hire. All employees of Eton College are also expected to: Develop a good understanding of safeguarding procedures, given all positions at Eton are classed as ‘regulated activity’; Demonstrate a commitment to safeguarding and promoting the welfare of children. This includes but is not limited to completing safeguarding training as required, complying with all safeguarding procedures and ensuring any safeguarding updates issued by the College are read and understood; Understand and comply with procedures and legislation relating to confidentiality; Display a commitment to and promotion of equality, diversity and inclusion.The Ideal CandidateTo be successful in this role, the incumbent should have: Knowledge and understanding of working with boats on the water in a confident and safe way is essential; General maintenance skills; Ability to swim a minimum distance of 50m; RYA Level 2 Powerboat Certificate is desirable however training will be given; First Aid at Work qualified is desirable however training will be given; Customer service experience; A clear understanding of Health and Safety legislation; The ability to communicate effectively with customers, clients and staff; A calm, professional manner with strong communication and interpersonal skills;You may enjoy this role if you: Have the ability to deal with conflict and difficult situations with confidence and a calm approach; Have good interpersonal skills – able to liaise with clients, members of the public and members of the Eton College community; Have a flexible approach to work and a ‘can do’ attitude; Have the ability to work well under pressure in a fast-paced environment; Enjoy working as part of a team and you are happy to get stuck in and support your colleagues; Have the ability to come up with creative solutions to problems.Working Pattern You will be employed on a permanent basis Your working hours will be 40 hours per week Your working days will be confirmed with your line manager but will Include some weekend and evening working on a rota basis. You will be working 52 weeks per year. You will be entitled to 28 days holiday, 3 of these days will need to be reserved for the Christmas shut down period. You are also entitled to 8 bank holidays. (You must use all your entitlement (including any lieu days) during periods of school holidays. If a bank holiday falls during a school term period, you will be required to work this day and you will receive an additional day’s holiday in lieu).About The CollegeWe are an equal opportunities employer and are seeking applications from suitable candidates from all backgrounds. We are dedicated to creating and sustaining an environment that values individuality and difference and celebrates the diversity of both staff and pupils by fostering perseverance, tolerance and integrity. We believe in equal opportunity for everyone, irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or socio-economic background. If you have any queries about the application process or any problem with submitting your application online, the Recruitment Team will be happy to help. Should you require any reasonable adjustments to be made or facilities provided to enable you to apply online, please do not hesitate to contact us on so we can make adjustments accordingly. DISCLOSURE CHECKS Eton College is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including, but not limited to, reference checks with past employers, an Enhanced Disclosure from the Disclosure and Barring Service (including Barred List information), an online search and, where applicable, Prohibition checks. If you are successful in your application, you will be required to complete a DBS Disclosure Application Form. Any information disclosed will be handled in accordance with any guidance and/or Code of Practice published by the DBS. The College is exempt from the Rehabilitation of Offenders Act 1974 and therefore all convictions, cautions, reprimands and final warnings (including those which would normally be considered as “spent” under the Act) must be declared, subject to the DBS filtering rules. It is a criminal offence for any person who is barred from working with children to attempt to apply for a position at the College

Post Title: Residential Support Worker Reports to: Registered Manager Location: Ascot Salary: £31,200 - £32,240 Hours of Work: 40 hours per week on a varied shift pattern (including evenings, weekends, and sleep-ins); participation in the on-call rota required Main Purpose of the Role ❖ To provide high-quality, person-centred care and support to children and young people living in residential care. ❖ To promote the safety, welfare, development, and independence of children and young people in line with their individual care plans, the Children’s Homes (England) Regulations 2015, and Quality Standards. ❖ To work collaboratively with a team of professionals to create a nurturing, stable, and inclusive environment in which each child can thrive emotionally, socially, and educationally. Main Areas of Responsibility 1. Care and Support • Deliver day-to-day care and emotional support to children and young people, including personal care and guidance with daily routines., • Build and maintain positive, respectful, and trusting relationships with children, encouraging self-esteem, independence, and resilience., • Support the implementation of individual care plans, behaviour plans, and risk assessments, and contribute to reviews as appropriate. 1. Safeguarding and Welfare • Ensure the safety and well-being of all children at all times, both within the home and in the community., • Understand and follow safeguarding procedures, reporting concerns immediately in line with the company policies and LADO protocols., • Administer medication and first aid as needed, following all medical protocols and recording procedures accurately. 1. Teamwork and Communication • Work effectively as part of a team, contributing to the smooth running of the home and the development of a positive team culture., • Participate in handovers, team meetings, staff supervision, and training sessions to maintain consistent standards of care., • Support new and less experienced staff through mentoring, shadowing, and positive role-modelling. 1. Activities and Engagement • Plan and facilitate recreational, social, and educational activities both inside and outside the home that promote individual development., • Support children to engage in school, therapy, and community-based opportunities., • Encourage the development of independent living skills, such as budgeting, cooking, and self-care. 1. Household Duties • Contribute to the maintenance of a clean, safe, and welcoming home by undertaking household tasks (e.g. cooking, cleaning, laundry)., • Encourage children to take pride in their living spaces and participate in domestic routines appropriate to their age and ability. 1. Record Keeping and Compliance Maintain accurate and timely records of daily activities, incidents, observations, and interactions. Complete all required documentation including risk assessments, care plans, incident forms, and safeguarding reports. Adhere to GDPR and data protection policies and procedures at all times. Special Requirements Flexibility to work varied shifts, including evenings, weekends, and sleep-in duties, as part of a rota. Enhanced DBS clearance is required for this role. Occasional travel for training, meetings, or external activities may be required. Person Specification A. Education, Training & Qualifications Level 3 Diploma in Residential Childcare or equivalent – Essential Willingness to undertake further training and continuous professional development – Essential Full UK driving licence – Desirable B. Experience Previous experience supporting children and young people in a residential, care, or education setting – Essential Experience managing behaviours that challenge and supporting young people with complex needs – Desirable C. Skills & Abilities Strong interpersonal and communication skills Ability to form positive, professional relationships with children and colleagues Confidence to act in safeguarding or emergency situations using sound judgement Ability to manage time, prioritise tasks, and follow plans under pressure Basic IT skills for record keeping and communication D. Personal Qualities Empathetic, patient, and resilient Emotionally mature and able to manage the demands of a challenging role Flexible, reliable, and willing to work shifts, including holidays and weekends Committed to equality, diversity, and anti-discriminatory practice Passionate about supporting children to achieve positive outcomes MD18884 *For your information: *Interested? Please send your CV in as a Word format only **Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship), *Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee* Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search