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Salary: £20,400 per annum (FTE £34,000), plus 6% pension contribution after 3 months in postLocation: Wallington, London Borough of SuttonWorking pattern: Part time, 21 hours per week — fixed-term contract until 30th June 2027Role overviewSutton Mencap supports people with a learning disability to lead fulfilling lives and achieve their aspirations, while also supporting families in their caring role. We're recruiting a Development Officer for a new project to establish a parent carer forum for families of children and young people with Special Educational Needs and Disabilities (SEND). Over the course of this one-year project, you'll help parents set up the forum as an independent organisation and ensure it delivers engagement activities throughout its first year.What you'll be doing\n\n • Supporting parents to establish the new SEND parent carer forum as an independent organisation\n, • Ensuring the forum delivers engagement activities during its first year of operation\n, • Working with parents at every stage of the project, embedding coproduction throughout\n, • Helping ensure the collective voice of parents shapes the delivery of local services\nWhat you'll bring\n\n, • A passion for ensuring parents' collective voice helps shape local service delivery\n, • A commitment to coproduction, working with parents at every stage of the project\n, • Strong administration and organisational skills\nWhat's on offer\n\n, • £20,400 per annum (FTE £34,000)\n, • 6% pension contribution after 3 months in post\n, • Part-time, 21 hours per week\n, • Fixed-term contract until 30th June 2027\nAdditional information\n\n, • This role is subject to an enhanced DBS check\n, • Applications must be submitted via the online portal and application form — CVs cannot be accepted\n, • Closing date: 5:00pm, Monday 17th August\n, • Interviews: 25th or 26th August. Shortlisted candidates will be notified by Thursday 20th August\n, • Sutton Mencap is committed to safeguarding and promoting the welfare of children and adults. Our recruitment procedures are designed to ensure all employees and volunteers share in this commitment\nYou may have experience of the following: Parent Carer Forum Coordinator, SEND Engagement Officer, Community Development Officer, Voluntary Sector Development Officer, Parent Carer Engagement Officer, SEND Project Officer, Family Support Development Officer, Coproduction Officer, Community Engagement Coordinator, Charity Development OfficerREF-230 061

Student Services supports students at each stage of their journey from pre-entry to post exit. The department has a student orientated culture and puts students’ needs at the heart of everything it does. \n Joining us as an Enrichment Officer, you will have demonstrable experience of designing, developing, and delivering a diverse enrichment programme that engages a wide range of students and meets varying needs and interests. You will also be confident in increasing student participation and engagement to support students in achieving their 26-hour entitlement. \n You will be dynamic, self-motivated and highly organised, bringing innovative ideas to actively develop and enhance the enrichment process and increase student engagement and participation across the college. \n Working with others, you’ll lead to provide a programme that supports students to build resilience, stay safe and develop employability, personal and social skills whilst proactively building positive relationships with students and effectively challenging behaviour/signposting to support services. \n You will build and maintain effective partnerships with external agencies and organisations, plan, coordinate and deliver a varied programme of activities and events, analyse participation and impact data, produce reports and use evidence to inform future planning and improvements whilst taking a proactive approach to identify gaps and opportunities within the enrichment offer. \n We’d like our Enrichment Officer to be qualified to Level 3 or above in an appropriate area (Youth & Community, Education, Psychology, Sociology, Health & Social Care or IAG) and have experience of working with young people aged 16-19 years of age from a variety of backgrounds, understanding the needs and issues surrounding them and the difficulties students face. \n Closing date for the return of completed applications is 10th September 2026. \n The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees’ physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme. \n As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK. \n As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. \n The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London’s largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students’ success at the heart of everything we do. \n We are looking for hard-working and collaborative people who can join our team and help challenge our students to achieve and progress.

ASB Officer \n\n • Hourly Rate: £22.03 PAYE or £29.49 Umbrella per hour \n, • Location: London SE20 or Morden SM4 (depending on which location is more suitable)\n, • Job Type: Temporary (3 months with potential extension)\n\n We are seeking two ASB Officers to join a Housing Association based in South London, ideally based in Croydon. \n Day-to-day of the role: \n\n • Oversee and enhance strategies to manage and prevent anti-social behaviour (ASB) and fraud within tenancies.\n, • Conduct regular reviews and audits to ensure compliance with housing regulations and standards.\n, • Investigation and Resolution: Respond to reports of anti-social behaviour promptly and effectively.\n, • Collaborate with internal housing and environmental health teams, as well as law enforcement, to find suitable solutions for each case.\n, • Evidence Gathering: Manage a caseload, collect evidence, and maintain detailed records. Conduct surveillance and install surveillance equipment when necessary.\n, • Community Engagement: Build relationships within communities through routine work and targeted engagement. Work collaboratively to address individual problems and create safer, more cohesive neighbourhoods.\n, • Support for Victims and Witnesses: Provide intensive support to victims and witnesses. Attend court proceedings on behalf of the council when required.\n\n Required Skills & Qualifications: \n\n • Proven experience in an ASB role within the housing sector.\n, • Strong legal knowledge related to ASB and housing, with the capability to manage legal actions if necessary.\n, • Strong organisational and communication skills, capable of handling multiple tasks simultaneously.\n, • Basic DBS required\n\n To apply for the ASB Officer position, please submit your application with a fully updated CV attached

ASB Officer \n\n • Hourly Rate: £22.03 PAYE or £29.49 Umbrella per hour \n, • Location: London SE20 or Morden SM4 (depending on which location is more suitable)\n, • Job Type: Temporary (3 months with potential extension)\n\n We are seeking two ASB Officers to join a Housing Association based in South London, ideally based in Croydon. \n Day-to-day of the role: \n\n • Oversee and enhance strategies to manage and prevent anti-social behaviour (ASB) and fraud within tenancies.\n, • Conduct regular reviews and audits to ensure compliance with housing regulations and standards.\n, • Investigation and Resolution: Respond to reports of anti-social behaviour promptly and effectively.\n, • Collaborate with internal housing and environmental health teams, as well as law enforcement, to find suitable solutions for each case.\n, • Evidence Gathering: Manage a caseload, collect evidence, and maintain detailed records. Conduct surveillance and install surveillance equipment when necessary.\n, • Community Engagement: Build relationships within communities through routine work and targeted engagement. Work collaboratively to address individual problems and create safer, more cohesive neighbourhoods.\n, • Support for Victims and Witnesses: Provide intensive support to victims and witnesses. Attend court proceedings on behalf of the council when required.\n\n Required Skills & Qualifications: \n\n • Proven experience in an ASB role within the housing sector.\n, • Strong legal knowledge related to ASB and housing, with the capability to manage legal actions if necessary.\n, • Strong organisational and communication skills, capable of handling multiple tasks simultaneously.\n, • Basic DBS required\n\n To apply for the ASB Officer position, please submit your application with a fully updated CV attached

Housing Officer \n Pay: £23.30 Umbrella / £18.39 PAYELocation: Morden, London (SM4 5BE)Working Pattern: Hybrid (3 days office/site, 2 days home working) \n The Role \n We're looking for a customer-focused Housing Officer to provide an excellent housing management and resident support service. Instead, you'll act as a key point of contact for residents, helping to resolve issues, support vulnerable customers, and ensure services are delivered effectively. \n This is a varied and rewarding position where no two days are the same. One day you may be carrying out tenancy sign-ups and needs assessments, while the next you could be resolving complaints, supporting residents affected by service disruptions, coordinating with internal teams, or delivering community engagement events. \n Key Responsibilities \n\n • Support residents with tenancy, housing, and neighbourhood-related enquiries.\n, • Carry out sign-ups, resident onboarding, and customer needs assessments.\n, • Assist with property handovers and regeneration projects.\n, • Manage and resolve customer complaints and complex cases.\n, • Provide practical support to vulnerable residents and signpost to relevant services.\n, • Coordinate responses between housing, repairs, customer service, and neighbourhood teams.\n, • Keep residents informed during service disruptions and improvement works.\n, • Organise and attend resident meetings, estate visits, and community events.\n, • Build positive relationships with residents and other stakeholders.\n, • Maintain accurate records and ensure excellent customer service standards are met.\n\n About You \n\n • Experience in a Housing Officer, Tenancy Officer, Resident Liaison Officer, Neighbourhood Officer, or similar role.\n, • Strong customer service and complaint-handling skills.\n, • Experience supporting vulnerable customers and managing sensitive situations.\n, • Excellent communication and relationship-building abilities.\n, • Organised, proactive, and able to manage a varied caseload.\n, • Committed to delivering positive outcomes for residents and communities.\n\n To apply for the Housing Officer position, please submit your CV detailing your relevant experience

\n Chief Operating Officer | Epsom and St Helier University Hospitals NHS Trust\n Company: \n Company: Epsom and St Helier University Hospitals NHS Trust \n Patients move between hospitals, community services, primary care and specialist teams. Improving care increasingly depends on organisations working together rather than working alone. \n As part of the St George's, Epsom and St Helier Hospital Group, and working closely with partners across South West London, we’re strengthening the way we deliver care for the people and communities we serve. Backed by significant investment, evolving partnerships and ambitious plans for the future, this is a pivotal moment in our journey. \n We’re looking for an exceptional Chief Operating Officer to help shape what comes next. \n Working alongside our Managing Director and Executive Team, you’ll provide strategic and operational leadership across our clinical services, ensuring patients receive safe, high-quality care today while helping shape how services are designed and delivered for the future. \n This is a role that combines strategic thinking with practical delivery. One day you’ll be leading operational performance across a complex acute Trust; the next you’ll be driving transformation, strengthening partnerships and creating the conditions for colleagues to deliver their very best. \n If you’re up for the challenge and motivated by improving services, developing people and bringing people together around a shared purpose, you’ll find an opportunity to make a lasting impact - for our patients, our colleagues and the communities we serve. \n The stakeholder panel will take place on 5 August 2026, followed by the interviews on 6 August 2026. Operational leadership and performance\n Lead the operational delivery of all clinical services, ensuring patients receive safe, high-quality and compassionate care. You’ll drive performance against key national and local priorities while ensuring the Trust remains resilient, responsive and prepared for future challenges. Quality, safety & patient experience\n Work alongside clinical leaders to continually improve the quality, safety and experience of care. You’ll champion a culture of continuous improvement, ensuring services meet the highest standards of governance and patient care. Strategic leadership & transformation\n Lead the Trust’s operational strategy and major transformation programmes, helping redesign services, improve patient pathways and deliver lasting improvements that support the future of healthcare across South West London. \n Build strong relationships across the South West London Integrated Care System, working with partners, regulators and local communities to improve outcomes, tackle health inequalities and deliver more joined-up care. People leadership & culture\n Provide visible, compassionate leadership that empowers colleagues to succeed. You’ll develop high-performing teams, nurture future leaders and foster an inclusive culture where people feel valued, supported and able to thrive. Financial stewardship\n Ensure sustainable service delivery through efficient resource use, protecting quality, safety and patient outcomes. \n We care for more than half a million people across South West London and Surrey, providing acute hospital services alongside a growing range of community and integrated care services. Every day, our colleagues deliver care that’s safe, compassionate and centred on the needs of the people and communities we serve. \n Our organisation is built on partnership. We work closely with local authorities, primary care, community providers and mental health services because we know that improving health doesn’t begin and end at the hospital door. \n As part of the St George’s, Epsom and St Helier Hospital Group, we’re also strengthening the way we work across our hospitals, sharing expertise, developing services together and creating new opportunities to improve care for patients across South West London. \n We’re proud of what we’ve achieved, but we’re equally focused on what comes next. Whether that’s investing in our estate, improving operational performance or working more closely with partners across the system, we’re committed to building services that meet the changing needs of our communities. \n That’s where this role comes in. \n Like every NHS organisation, we’re facing significant challenges. We’re also fortunate to have committed colleagues, strong partnerships and a clear ambition to keep improving. We believe those things give us a strong foundation for the future, and an exciting opportunity for the person joining us as Chief Operating Officer. So, why join us?\n \n • Lead at one of the most significant periods of change in our organisation’s history.\n, • Help shape services for more than 500,000 people across South West London and Surrey.\n, • Work alongside an experienced Executive Team committed to collaborative leadership.\n, • Play a key role in delivering a £500 million investment in healthcare infrastructure.\n, • Influence how care is designed, delivered and improved across a large and diverse health economy.\n What we’re proud of\n \n, • More than7,000 colleaguesdelivering care across South West London and Surrey.\n, • Caring for over500,000 peopleevery year.\n, • Working as part of theSt George’s, Epsom and St Helier Hospital Group.\n, • Securing£500 millionto build a new Specialist Emergency Care Hospital in Sutton.\n, • Strong partnerships that are helping shape more joined-up care across the health system.\n, • An Executive Team committed to collaboration, openness and continuous improvement.\n \n This advert closes on Thursday 23 Jul 2026 \n Epsom and St Helier University Hospitals NHS Trust \n Epsom and St Helier University Hospitals NHS Trust \n #J-18808-Ljbffr

Company description: Check below to see if you have what is needed for this opportunity, and if so, make an application asap. At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns its about helping people feel confident in their decisions and supported in their future. We dont just manage money, we guide people through lifes big moments, helping them stay on track and focus on what matters most. Were proud to be one of the UKs leading wealth managers, with £113.6bn in assets under management (as of March 2026) and 20+ offices across the UK and Channel Islands. Were a FTSE 250 company with national reach and a local feel and were growing. Job description: Role Title: Business Manager Division: Rathbones Investment Management International Location: Jersey Contract: Permanent Working pattern: Office based About the Role This is an exciting opportunity to work at the heart of Rathbones Investment Management International (RIMI), partnering closely with the Chief Operating Officer and gaining exposure to senior leaders across the business. Acting as a key link between our Channel Islands business and UK-based teams, including Investment Management, Operations, Finance and Treasury, you'll play a pivotal role in supporting strategic initiatives, driving projects forward and helping deliver RIMI's business objectives. As part of a growing and evolving business, this role offers excellent visibility, broad exposure across multiple functions and significant opportunities for professional development and career progression. What youll be responsible for Partnering closely with the Chief Operating Officer (COO) to help deliver RIMI's strategic priorities and long-term business goals. Acting as a trusted support to the COO, coordinating key priorities and ensuring critical initiatives are delivered successfully. Producing high-quality briefings, presentations and Board papers that help shape senior leadership discussions and decision-making. Conducting meaningful research and analysis to provide insights that influence business strategy and drive continuous improvement. Tracking progress against strategic objectives, KPIs and action plans, helping to keep the business focused on its key priorities. Playing a central role in delivering high-profile projects and strategic initiatives sponsored by the COO. Managing project plans, milestones and dependencies to ensure initiatives remain on track and achieve their intended outcomes. Proactively identifying challenges and risks, helping to resolve issues and maintain delivery momentum. Supporting the successful implementation of business change initiatives, ensuring teams are informed, engaged and ready for change. Providing clear and insightful project updates to senior stakeholders, giving visibility of progress and key achievements. Building strong relationships across RIMI, the wider Rathbones Group and external partners, developing a broad and influential network. Drafting communications and briefing materials on behalf of the COO, helping to engage stakeholders and drive alignment across the business. Facilitating cross-functional meetings and workshops, bringing together colleagues from different teams to deliver shared objectives. Ensuring actions and decisions are effectively tracked through to completion, helping to drive accountability and results. Supporting engagement with regulators, auditors and third-party providers, gaining valuable exposure to the governance and oversight of a regulated investment business. About you If you meet some of these criteria and are excited about the role, we encourage you to apply A strong understanding of the financial services regulatory landscape in Jersey and Guernsey. Knowledge of corporate governance frameworks, Board reporting and committee structures within a regulated environment. Experience of delivering projects and business change initiatives, with knowledge of project management methodologies. An appreciation of operational risk management and the importance of robust controls and oversight. Knowledge of AML, CFT and CPF requirements, together with the regulatory expectations placed on financial services firms. Familiarity with audit, compliance monitoring and regulatory remediation activities. An understanding of business continuity, outsourcing arrangements and third-party oversight frameworks. Strong analytical skills, with the ability to interpret business performance reporting, management information and key performance indicators. Good commercial awareness and financial literacy, with the ability to understand budgets, financial reports and business performance metrics. Excellent organisational skills, with the ability to prioritise competing demands and maintain attention to detail. Proven project management and delivery capability, combined with strong commercial acumen and a proactive approach to problem-solving. A confident communicator who can build effective relationships and influence stakeholders at all levels of the organisation. We offer: Our offer to you We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include: A company pension payment of 10%of salary Private medical insurance Individual on joining, family after 1 year service Life assurance 8 x salary Income protection 75 % salary Company share scheme Flexible holidays purchase up to 5 additional days Discretionary bonus Green Car Scheme Family friendly policies enhanced family leave for parents & carers Study support study days and funding for courses and qualifications Season travel ticket loans Volunteering days Gym discounts Other voluntary benefits you can choose to suit you Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community.These include: Sports & Social Committees , such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more. Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Take a moment to pause (Menopause) and Armed Forces. The NextGen IM Network , which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection. Life at Rathbones We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all. We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values. Were a Level 1 Disability Confident employer under the UK Government scheme. This means weve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online. If you feel there are any reasonable adjustments that would make the process easier for you and help you to perform at your best whether that is due to disability, neurodiversity or other protected characteristic, just let us know by emailing us at Mission We believe in playing the long game. That means building consistent results, earning trust and doing the right thing for our clients, our colleagues and the communities were part of. Our values shape how we work: • We aim high, • We get it done, • We show we care, • We do the right thing These arent just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last. xrnqpay We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you dont miss out.

MOD Heathlands Project Manager (Conservation) A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. College Copse Farm, Ridge Lane, Rotherwick, Hook, RG27 9AU Up to £38,500 gross per annum depending on skills and experience Permanent Contract, Full Time 35 Hours per Week Closing date: 01 September 2026.Please note, we may close this vacancy early when we have received enough applications that meet the required criteria. Interviews: 10September 2026 Hampshire & Isle of Wight Wildlife Trust is shaping a wilder future for our counties protecting special places, restoring habitats and inspiring people to act for nature. As part of the UKs fastest-growing movement for natures recovery, we lead with passion, integrity and bold thinking. Join a team where your work has purpose, your ideas matter, and you can help create lasting change for wildlife and people. We are seeking an MOD Heathlands Project Manager to join our cause. The MOD Project Manager is responsible for the general oversight and operational management of designated Ministry of Defence (MOD) project sites, ensuring the effective delivery of conservation objectives, contractual commitments, and habitat management programmes. Acting as the primary day-to-day point of contact for the MOD and Defence Infrastructure Organisation (DIO), the postholder will maintain strong relationships with MOD and DIO representatives, contractors, partners, and other key stakeholders. Along with the Senior Estates Manager, they will provide oversight of site operations and ensure that management activities are delivered safely, efficiently, and in accordance with organisational and contractual requirements. The postholder will be expected to balance hands-on operational delivery with strategic planning, ensuring MOD project sites are managed effectively, within budget, and in line with organisational objectives. What youll be doing: Youll coordinate the review and implementation of management plans across MOD sites, ensuring that conservation objectives are achieved while meeting the requirements of Countryside Stewardship agreements, the MOD training estate and any other contractual obligations. Youll also be responsible for the procurement, supervision, and performance management of contractors, ensuring work is completed to the required standards and within agreed budgets and timescales. Youll lead major infrastructure and capital works programmes across MOD sites, overseeing projects from planning and development through to delivery and completion. The postholder will retain practical management responsibility for those sites and activities not delegated to the Reserves Officer or Heathland Officer. Youll also be responsible for direct line management of the Reserves Officer (MOD North) and Heathland Officer (MOD North), providing leadership, support, and performance oversight to ensure the successful delivery of site-based activities. In addition, youll be responsible for the day-to-day welfare of livestock on MOD sites, ensuring high standards of animal husbandry and seek support from the HIWWT Grazing Team where issues arise beyond basic livestock knowledge. As part of the management programme, youll be expected to feed into grazing plans and ensuring compliance of livestock whilst grazing MOD sites. About you: You will be a highly motivated and self-directed individual with a practical, solutions-focused approach to problem solving. You will have the ability to build credibility and develop positive working relationships with a wide range of stakeholders. Resilient and adaptable, you will be comfortable working in a fast-paced and evolving environment, responding positively to change and new challenges. You will demonstrate a strong commitment to maintaining high standards of animal welfare, conservation management, and health and safety. Flexibility is essential, and you will be willing to undertake occasional evening and weekend work when required. Wild About Inclusion! As an inclusive employer we recognise that our workforce needs to better reflect the communities in which we live and work. We encourage applications from all sections of the community, particularly those underrepresented within our sector, including people from black, Asian, minority Ethnic backgrounds and people with disabilities. We are committed to creating a Movement that recognises and truly values individual differences and identities. Disability Confident. We are proudly a Disability Confident Committed employer. The scheme is helping us recruit and retain great people to meet our workforce needs. As a member of the scheme, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. To be considered for an interview under the Disability Confident Scheme you must: Identify as being disabled which under the Equality Act 2010 means a physical or mental impairment which has a substantial*, long term** adverse effect on your ability to carry out normal day to day activities; or a long-term health condition; and; (*Substantial is more than minor or trivial **Long-term means 12 months or more) Set out how you meet all the minimum qualifying criteria set out in the person specification for the post at the application and testing stages. This is a requirement for all candidates, not just those applying under the scheme. xrnqpay We offer a wide range of benefits including a competitive salary, generous annual leave allowance, a contributory pension scheme, life assurance, learning and development support, 24-hour access to our employee assistance programme, discounted staff travel with our corporate partners Wightlink (subject to T&Cs), free parking at our sites and more.

Trainee Probation Officer role supporting offenders in the community and prisons, requiring emotional intelligence, report writing skills, and experience with challenging behavior.

4Recruitment Services are seeking a Housing Officer to work for a housing association based in Morden. You will help deliver improved responsive services to residents, manage a range of projects and cases, see issues through to resolution, and support customers who may be vulnerable. This is a Housing Officer role with a strong focus on housing management, tenancy services and neighbourhood work. We are specifically looking for candidates with relevant experience in these areas, who are confident managing a varied caseload and working directly with residents to deliver effective, responsive services. This is a customer-facing Housing Officer role requires you to attend the Morden office and visit residents’ homes and other locations as needed. The role offers hybrid working, with 2 days from home and the remaining days based at the Morden office or in the community, depending on customer and business needs. DUTIES AND RESPONSIBILITIES INCLUDE: Conducting new tenancy sign-ups and customer needs assessments. Supporting the handover of regeneration properties. Managing resident enquiries, cases and housing-related issues through to resolution. Investigating and resolving complaints, ensuring appropriate actions are completed. Supporting residents across blocks or estates when services are disrupted and helping coordinate the restoration of services. Organising and delivering estate events and resident engagement activities. Coordinating responses to customers by working closely with the Neighbourhood Response, Customer Service and Clarion Response teams. Supporting vulnerable residents, identifying their needs and ensuring appropriate support is provided. Working collaboratively with internal departments and external partners to resolve complex issues. Managing competing priorities while maintaining a high standard of customer service. ESSENTIAL REQUIREMENTS INCLUDE: An experienced Housing Officer with a strong understanding of housing management and tenancy services. You are likely to have experience in: Tenancy management and housing services. Neighbourhood management. Managing a varied housing caseload. Dealing with resident enquiries and complaints. Customer engagement and community-based housing services. Working collaboratively with different teams to resolve issues. Managing projects and taking ownership of cases from start to finish. You will be a confident communicator who can build positive relationships with residents and colleagues. Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email

Change Needs You Become a Met Police Officer with a starting salary of over £42k The Met is working hard to drive more trust, reduce crime, and maintain high standards for London and its communities. The Met is made up of officers and staff from all backgrounds but we are committed to becoming more representative of the communities we serve. To do this the Met recognises the need to change. Whilst that change takes time, we want people like you to join and help to make a big difference. We’re looking for people who share our values of integrity, courage, accountability, respect and empathy to join the dedicated, honest, committed, hard-working officers and staff already in our team. Those who are committed to working hard to bring offenders to justice, protect vulnerable people and deliver the change needed for London and its communities. Change Needs You. Become a police officer, unlock your potential, support London’s communities and make London a safer city for all. Change Your Potential: Policing is a challenging but rewarding career like no other. With your will and determination, we will help you reach your full potential as a Met police officer and be the best you can be for yourself, your community and London. As a police constable in London’s Met, you’ll join over 30,000 colleagues working across 32 boroughs, all dedicated to serving over nine million residents in one of the most dynamic and diverse cities in the world. You’ll learn new things every day whether you’re out on patrol in the local community, giving evidence in court, investigating burglaries or supporting victims of crime. Every day brings a fresh challenge, the chance to learn something new and help others. A range of benefits: A career as a police officer offers many rewards and benefits, including: A competitive starting salary of c. £42,210 rising up to c. £59,994 as a PC, inclusive of allowances. Discounted rail travel up to 70 miles after initial training and free London travel Gain a fully-funded degree while earning and developing skills for life under our apprenticeship route Generous police pension scheme Generous annual leave and a range of other leave options, including career breaks, special leave, parental and adoption leave A comprehensive Health and Wellbeing service to help you stay healthy and well Access to a large number of subsidised leisure and sporting activities Becoming part of the Met family, and the policing family nationally - a unique and supportive network where you’ll meet friends for life while all working together to make London and the UK safer for everyone. Whether working collaboratively or on your own beat, your team and the wider Met are there to support you Flexible working options. Policing is a 24/7 service, and you will therefore be expected to work shift patterns including weekends and nights. However, we do aim to offer flexible working opportunities where operationally viable and depending on the role. A wide range of staff support associations which support the different interests of the staff and officers they represent, including but not limited to; the Association of Muslim Policing, the Metropolitan Police LGBT Network, the Metropolitan Police Black Police Association and the Network of Women How to join us: There are two routes of entry; our Police Constable Degree Apprenticeship (PCDA) or our Police Constable Entry Programme (PCEP). Police Constable Degree Apprenticeship (PCDA) A three-year programme where you can learn as you earn policing London's streets, gaining a (BSc) Hons degree in professional policing practice on completion. The Met covers all qualification fees so there's no cost to you, it's all fully funded. You’ll start by working with one of our partner universities learning the basics of the job, before joining a team of experienced officers teaching you invaluable skills that you’ll put into practice and build upon before returning to uni for an end of programme assessment. Police Constable Entry Programme (PCEP) A two-year programme which provides new recruits with a blend of classroom based and operational learning. Your initial training will take place at a Met training centre before you join one of our policing teams to gain practical, on-the-job experience. You will be regularly assessed on your knowledge, skills and behaviours but, unlike our other entry route, you will not be required to complete an academic qualification as part of your training or attend university. Change Your Future There are countless career opportunities available at the Met due to its size and diverse population that you wouldn’t find in any other UK city. Upon successful completion of your training period, you’ll be able to decide on how you want to shape your future career path. Whether that be undertaking a new role, joining a specialist team, training to become a detective, or promotion through the ranks; there will always be a role for you at the Met. You could choose to work in diplomatic protection, work with horses in our Mounted Branch, or even work in cyber-crime. These are just some of the many paths you could choose to follow as your career progresses. Change Needs You Apply Now

Senior Contact Centre officer Location: Southwest London Working Pattern: Hybrid Salary: 33,000 - 36,000 Contract: Permanent, Full-time About the Role Hyperion Partners are supporting a leading community housing provider with the recruitment of a Senior Contact Centre Officer to join their Property Services team. We are looking for an experienced, confident and customer-focused individual to take responsibility for the day-to-day operation of the Contact Centre, while also providing guidance and support to a team of three Contact Centre Officers. This is a hands-on, frontline role. You will continue to handle customer enquiries and support residents directly, while overseeing workloads, quality, performance and service standards across the team. The successful candidate will be proactive, organised and solution-focused, with strong experience in customer service and contact centre environments. They will be confident using their own initiative, supporting colleagues and taking ownership of complex customer issues. Key Responsibilities • Take day-to-day responsibility for the Contact Centre service, overseeing workloads and ensuring calls, emails and customer enquiries are dealt with efficiently, professionally and within agreed timescales., • Provide day-to-day guidance, support and direction to three Contact Centre Officers, helping colleagues manage their workloads, develop their customer service skills and maintain high service standards., • Act as an escalation point for complex, sensitive or challenging customer enquiries, supporting colleagues to resolve issues while ensuring residents receive clear, professional and empathetic communication., • Handle high volumes of calls and customer enquiries, ensuring repairs and property-related enquiries are accurately recorded, appropriately triaged and progressed., • Monitor team performance against KPIs, SLAs, first-contact resolution and customer satisfaction targets, identifying areas for improvement and supporting the team to achieve required standards., • Review customer interactions and provide constructive feedback, coaching and support where required, helping to maintain consistency and quality across the Contact Centre., • Monitor shared inboxes and communication channels, ensuring enquiries are allocated appropriately and responded to within agreed timescales., • Support the coordination and progression of repairs by working closely with residents, contractors, surveyors and the wider Property Services team, while identifying and escalating service failures or delays., • Identify recurring issues, customer concerns and opportunities for service improvement, providing feedback to management and contributing to improvements in the resident experience., • Support vulnerable residents and ensure safeguarding, welfare and emergency concerns are identified and escalated appropriately, while maintaining confidentiality and professionalism., • Provide support and administrative cover for Damp & Mould cases, ensuring reports are accurately recorded and referred to the appropriate team, and assist with complaints, service improvements and performance reporting., • Build strong working relationships with residents, colleagues, contractors and internal teams, providing additional support to the wider Property Services function when required. About You We are looking for an experienced customer service or contact centre professional who is ready to take the next step in their career and provide day-to-day leadership to a small team. You will ideally have: • Strong experience in a contact centre or high-volume customer service environment, with excellent telephone and communication skills., • Experience within social housing, housing repairs, property services or a similar environment is highly desirable, with a good understanding of the customer journey., • Previous experience supervising, mentoring or supporting customer service colleagues, with the confidence to provide guidance, feedback and day-to-day direction., • Experience working to KPIs, SLAs and customer satisfaction targets, with the ability to monitor performance and identify opportunities for improvement., • Experience handling complex, challenging or escalated customer enquiries, with a calm, professional and empathetic approach., • Strong organisational and time-management skills, with the ability to prioritise workloads, manage competing demands and support others in a busy environment., • Strong IT and CRM/customer management system experience, with excellent attention to detail and accurate record keeping., • The confidence to make decisions, use initiative and take ownership of customer issues, together with a proactive approach to problem-solving and service improvement., • The ability to build strong working relationships with residents, colleagues, contractors and internal teams while maintaining a consistently high standard of customer service. Why Join? This is an excellent opportunity for an experienced Contact Centre Officer or Senior Customer Service professional to take on a hands-on senior position within a leading community housing provider. You will have responsibility for supporting a small team while remaining actively involved in frontline customer service. This is a key role in ensuring residents receive a consistent, responsive and high-quality service. If you are an experienced customer service professional who enjoys supporting others, solving problems and taking ownership, we would love to hear from you. Apply now to find out more about this Senior Contact Centre Officer opportunity

Housing Officer Pay: £23.30 Umbrella / £18.39 PAYE Location: Morden, London (SM4 5BE) Working Pattern: Hybrid (3 days office/site, 2 days home working) The Role We're looking for a customer-focused Housing Officer to provide an excellent housing management and resident support service. Instead, you'll act as a key point of contact for residents, helping to resolve issues, support vulnerable customers, and ensure services are delivered effectively. This is a varied and rewarding position where no two days are the same. One day you may be carrying out tenancy sign-ups and needs assessments, while the next you could be resolving complaints, supporting residents affected by service disruptions, coordinating with internal teams, or delivering community engagement events. Key Responsibilities Support residents with tenancy, housing, and neighbourhood-related enquiries. Carry out sign-ups, resident onboarding, and customer needs assessments. Assist with property handovers and regeneration projects. Manage and resolve customer complaints and complex cases. Provide practical support to vulnerable residents and signpost to relevant services. Coordinate responses between housing, repairs, customer service, and neighbourhood teams. Keep residents informed during service disruptions and improvement works. Organise and attend resident meetings, estate visits, and community events. Build positive relationships with residents and other stakeholders. Maintain accurate records and ensure excellent customer service standards are met.About You Experience in a Housing Officer, Tenancy Officer, Resident Liaison Officer, Neighbourhood Officer, or similar role. Strong customer service and complaint-handling skills. Experience supporting vulnerable customers and managing sensitive situations. Excellent communication and relationship-building abilities. Organised, proactive, and able to manage a varied caseload. Committed to delivering positive outcomes for residents and communities.To apply for the Housing Officer position, please submit your CV detailing your relevant experience

Housing Officer: Tenancy & ASB Specialist known internally as a Local Housing Manager Location: Clapham Park, SW2 4AX Salary Banding: £41,237 - £43,406 This role We are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based and out on the patch, you will manage and coordinate excellent housing and estate services within a defined geographical patch. The patch is predominantly in Southwark but includes parts of Lambeth and Lewisham. You will be accountable, customer facing and representative of MTVH across all tenures including rented, shared ownership and leasehold customers, although you will be responsible for our rented customers only. Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential. Participation in local initiatives to support the community with their initiatives is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents. You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: Essential car user Experience of working in a social housing setting is essential Experience of tenancy enforcement and managing a high case load of ASB alongside strong record keeping Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential; to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc Must be willing to work flexible hours as required Desirable Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: Email

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