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ABOUT YOU This is an excellent opportunity for a highly motivated, customer-focused individual who is comfortable working in a fast-paced environment, managing multiple priorities, and building strong relationships with both internal and external stakeholders. The successful candidate will play an important role in delivering a high-quality service to one of Intertek's key strategic accounts. Required skills and experience: • Sound understanding of audit systems, procedures and policies, ideally including QSR/Restaurant auditing, • Preference for previous experience in the REV programmes and delivery of REV audits, • Knowledge of HACCP principles, • Food Safety qualifications are desired, • Highly IT literate with knowledge of corporate operating systems. Highly proficient in MS Windows and MS Office software, in particular MS Excel, MS Word & MS PowerPoint and Power BI, • Problem-solving skills and analytical capabilities, • Proven experience of customer-focused activities / Account Management, • Proven track record of working in a fast-paced, flexible business environment, • Able to demonstrate attention to detail in work and possess excellent organisational and analytical skills, • Proven ability to prioritise competing workloads in a fast-paced business environment, • Languages: English (written and spoken) and preference for an additional language, but not required ABOUT THE OPPORTUNITY The Technical Account Manager will work closely with the client's Operational Standards team and Intertek Internal Operations team to ensure the successful delivery of all day-to-day activities for the client's Restaurant Excellence Visit (REV) programme, ensuring that agreed service levels (SLAs) are consistently met. Key activities: • Serve as the key day-to-day point of contact for the REV Specialist, working closely with the Key Account Team to ensure alignment and the successful delivery of all programme requirements., • Conduct weekly calibration analysis with the REV Specialist to drive consistency in Auditor competence, using calibration dashboards to identify key trends and areas for improvement, and cascade relevant insights to Lead Auditors during bi-weekly meetings., • Perform quality control reviews of Lead Auditor calibration calls with their respective audit teams, ensuring consistency and alignment with the required standards., • Conduct calibration calls following round-to-round changes to ensure Lead Auditors are fully calibrated, and review and attend Lead Auditor calibration sessions with their respective audit teams., • Perform quality reviews for the Lead auditors - provide feedback to the audit team as necessary, • Manage the Lead auditors appeals process, supported by the Key Account Manager, • Manage appeals, responding within the required SLA's, • Data review of survey results and trends and feedback to Lead Auditors, • Support training requirements of new and existing Intertek auditors - including setting up in Academy and reviewing that the training is completed, focusing on ensuring the certification process is achieved, • Manage and maintain training materials, ensuring all brand updates and changes are incorporated in a timely manner and readily available for future training activities., • Review and manage round-to-round changes with the client, Intertek Account team and platform Support Teams, • Update and review the Guidebooks for the round-to-round changes, including communications with the translation house and lead auditors, • Conduct a variable number of audits each month, as required, to maintain regular contact with the field and ensure a strong understanding of operational realities., • Any other duties that from time to time may be considered appropriate by your line manager, • Travelling to locations for auditing, and/or calibration, and training sessions within EMEA when required, potentially globally if new business is allocated to Intertek WHAT WE OFFER Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world. • Competitive salary/benefits, • Development and career opportunities around the Globe, • Working in a highly motivated team and dynamic working environment We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We do not discriminate against applicants, and all qualified individuals will receive consideration for employment regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. We are committed to fair and equitable pay and are proud to be a Real Living Wage employer, ensuring our colleagues are compensated in line with independently assessed living standards. We are also committed to providing reasonable adjustments throughout the recruitment process and employment to support candidates and employees with disabilities or special needs. Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies. JBRP1_UKTJ

Sales Executive The Role: The Sales Executive is responsible for accurately processing and administering all customer orders and enquiries and has responsibility for growing revenue from key accounts, ensuring customer needs are fully understood and met, to maximise spending across their portfolio. This role focuses on developing strong customer relationships, identifying opportunities for increased revenue, and delivering consistently high levels of service to support overall business growth. Key Responsibilities: Account Growth & Revenue Expansion • Manage and develop a portfolio of key accounts to increase revenue and maximise customer spend., • Proactively identify new opportunities within existing accounts, promoting the full range of BCS products and services., • Achieve agreed targets for account growth, order conversion, and customer retention. Customer Relationship Management • Build strong, long-term relationships with customers, ensuring their needs are understood and acted upon., • Provide expert guidance on suitable products and services to support customer requirements., • Ensure all customer communications are logged and visible within the system. Quotations & Opportunity Management • Prepare accurate, timely quotations and collaborate with senior management on high-value enquiries., • Track and follow up on all open quotations, capturing reasons for non-conversion to support continuous improvement. Order Processing & Administration • Process all customer orders and requisitions accurately and promptly., • Maintain communication with customers to obtain all required information for order completion., • Coordinate with procurement, logistics, and stores teams to ensure successful fulfilment., • Manage the shared sales mailbox to ensure all incoming orders and requests are prioritised, actioned, and visible in the system. Customer Service • Deliver the highest standards of customer service across all interactions., • Resolve queries and issues promptly, escalating where needed., • Monitor daily deliveries, updating customers on any stock, transport, or scheduling queries., • Build strong working relationships by demonstrating BCS values. Systems, Documentation & Process Compliance • Ensure all order-related documents and correspondence are correctly saved in system folders., • Support the returns process by raising collection paperwork and coordinating with the transport team., • Investigate credit requests and provide clear feedback to management and accounts., • Follow established processes and contribute suggestions for continuous improvement. HSEQ • Work in line with HSEQ policies and risk assessments., • Report accidents and positive interventions appropriately., • Maintain safe working environments and use correct PPE where required. Key measures & targets: • Hit and exceed monthly revenue and account growth targets through proactive sales in line with monthly targets, • Build excellent customer relationships that drive repeat business and unlock new sales opportunities to secure future orders, • Engage and proactively communicate with accounts consistently to generate, secure, and convert high-value quotes within SLA guidelines, • Proactively review market trends and buying potential that key accounts could benefit from as an opportunity to increase revenue, • Timely and accurate processing of orders., • Working consistently within all SLAs and KPIs., • Achieve daily, weekly and monthly performance targets relating to the number of orders processed, lines worked, and total monetary value achieved., • Effective management of the central mailbox., • Quality and accuracy of sales documentation and credits raised., • Positive internal and external customer feedback., • Proactively check and manage all customer orders to prevent delays or errors, ensuring every order is delivered on time and in full. Key relationships: • External customers and key accounts, • Suppliers and Distributors, • Internal Sales Team, • Procurement, • Logistics, • Stores, • Department Team Leaders Person Specification: The successful candidate is likely to meet all of the following criteria: Essential • Consistently achieves and exceeds sales targets through a strategic, customer-focused approach., • Strong influencing and negotiation skills, securing successful outcomes in competitive environments., • Skilled in overcoming objections, building trust, and developing long-term client relationships., • Experience managing multiple accounts simultaneously while driving sustained revenue growth., • Highly organised with strong administrative capabilities and excellent attention to detail., • Confident using a wide range of computer systems and CRM tools with accuracy and efficiency., • Able to handle high volumes of enquiries, calls, and orders while maintaining accuracy and quality of service., • Excellent communication skills with a commitment to delivering outstanding customer service., • Collaborative team player who works effectively with cross-functional teams to progress and fulfil orders Desirable • Product knowledge or experience in construction or traffic management., • Experience using SOP systems (e.g., Insphire). About BCS Group: BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety in the Midlands. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners. Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products. Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products. These include Bollé, Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Drger, Ridgegear, and Plant Nappy. Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety & lifting equipment. Our People: With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management. Triple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001:2011 standards, which means our customers can have complete confidence that we have an ongoing commitment to be a safe, efficient and responsible partner. Caring and investing in you As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. • Competitive salary, • Company Pension, • Life Assurance, • Private Medical, • 25 days annual leave in addition to 8 public bank holidays and loyalty days, • 8 hours volunteering, • Employee Assistance Programme to support your mental, physiological, and financial well-being., • Flexible benefits via salary sacrifice, • Company car/green car scheme/car allowance/Van (dependent on position), • Leadership & management training and coaching, • Regular line management engagement and appraisal to support your career progression., • Development supported by internal and externally delivered training., • Continuous service awards JBRP1_UKTJ

Sales Executive The Role: The Sales Executive is responsible for accurately processing and administering all customer orders and enquiries and has responsibility for growing revenue from key accounts, ensuring customer needs are fully understood and met, to maximise spending across their portfolio. This role focuses on developing strong customer relationships, identifying opportunities for increased revenue, and delivering consistently high levels of service to support overall business growth. Key Responsibilities: Account Growth & Revenue Expansion Manage and develop a portfolio of key accounts to increase revenue and maximise customer spend. Proactively identify new opportunities within existing accounts, promoting the full range of BCS products and services. Achieve agreed targets for account growth, order conversion, and customer retention.Customer Relationship Management Build strong, long-term relationships with customers, ensuring their needs are understood and acted upon. Provide expert guidance on suitable products and services to support customer requirements. Ensure all customer communications are logged and visible within the system.Quotations & Opportunity Management Prepare accurate, timely quotations and collaborate with senior management on high-value enquiries. Track and follow up on all open quotations, capturing reasons for non-conversion to support continuous improvement.Order Processing & Administration Process all customer orders and requisitions accurately and promptly. Maintain communication with customers to obtain all required information for order completion. Coordinate with procurement, logistics, and stores teams to ensure successful fulfilment. Manage the shared sales mailbox to ensure all incoming orders and requests are prioritised, actioned, and visible in the system.Customer Service Deliver the highest standards of customer service across all interactions. Resolve queries and issues promptly, escalating where needed. Monitor daily deliveries, updating customers on any stock, transport, or scheduling queries. Build strong working relationships by demonstrating BCS values.Systems, Documentation & Process Compliance Ensure all order-related documents and correspondence are correctly saved in system folders. Support the returns process by raising collection paperwork and coordinating with the transport team. Investigate credit requests and provide clear feedback to management and accounts. Follow established processes and contribute suggestions for continuous improvement.HSEQ Work in line with HSEQ policies and risk assessments. Report accidents and positive interventions appropriately. Maintain safe working environments and use correct PPE where required.Key measures & targets: Hit and exceed monthly revenue and account growth targets through proactive sales in line with monthly targets Build excellent customer relationships that drive repeat business and unlock new sales opportunities to secure future orders Engage and proactively communicate with accounts consistently to generate, secure, and convert high‑value quotes within SLA guidelines Proactively review market trends and buying potential that key accounts could benefit from as an opportunity to increase revenue Timely and accurate processing of orders. Working consistently within all SLAs and KPIs. Achieve daily, weekly and monthly performance targets relating to the number of orders processed, lines worked, and total monetary value achieved. Effective management of the central mailbox. Quality and accuracy of sales documentation and credits raised. Positive internal and external customer feedback. Proactively check and manage all customer orders to prevent delays or errors, ensuring every order is delivered “on time and in full”.Key relationships: External customers and key accounts Suppliers and Distributors Internal Sales Team Procurement Logistics Stores Department Team LeadersPerson Specification: The successful candidate is likely to meet all of the following criteria: Essential Consistently achieves and exceeds sales targets through a strategic, customer‑focused approach. Strong influencing and negotiation skills, securing successful outcomes in competitive environments. Skilled in overcoming objections, building trust, and developing long‑term client relationships. Experience managing multiple accounts simultaneously while driving sustained revenue growth. Highly organised with strong administrative capabilities and excellent attention to detail. Confident using a wide range of computer systems and CRM tools with accuracy and efficiency. Able to handle high volumes of enquiries, calls, and orders while maintaining accuracy and quality of service. Excellent communication skills with a commitment to delivering outstanding customer service. Collaborative team player who works effectively with cross‑functional teams to progress and fulfil ordersDesirable Product knowledge or experience in construction or traffic management. Experience using SOP systems (e.g., Insphire).About BCS Group: BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety in the Midlands. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners. Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products. Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products. These include Bollé, Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Dräger, Ridgegear, and Plant Nappy. Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety & lifting equipment. Our People: With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management. Triple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001:2011 standards, which means our customers can have complete confidence that we have an ongoing commitment to be a safe, efficient and responsible partner. Caring and investing in you As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. Competitive salary Company Pension Life Assurance Private Medical 25 days annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme to support your mental, physiological, and financial well-being. Flexible benefits via salary sacrifice Company car/green car scheme/car allowance/Van (dependent on position) Leadership & management training and coaching Regular line management engagement and appraisal to support your career progression. Development supported by internal and externally delivered training. Continuous service awards

Sales Executive Location: Walsall Salary: £29,000–£32,000 per annum + benefits Employment Type: Permanent The Role We are looking for an experienced Sales Executive to join an established business based in Walsall, supplying safety, construction and site equipment to customers across the infrastructure and construction sectors. This is an existing account management and sales role, focused on developing and growing a portfolio of established customer accounts rather than cold calling or new business development. You will build strong customer relationships, understand their requirements, manage enquiries and quotations, and identify opportunities to increase revenue and customer spend. The business offers an extensive range of more than 5,000 products, including PPE and workwear, traffic management equipment, safety and lifting products and general site equipment. It also provides bespoke signage and steel fabrication, alongside specialist servicing, calibration and inspection of safety and lifting equipment. Key Responsibilities Account Management & Sales Growth Manage and develop a portfolio of existing key customer accounts. Build strong, long-term relationships with customers. Understand customer requirements and identify opportunities to increase account spend. Promote relevant products and services across the wider product range. Work towards agreed revenue, account growth and order conversion targets. Proactively manage accounts to encourage repeat business and secure future orders. Quotations & Customer Enquiries Prepare accurate and timely quotations. Follow up on outstanding quotations and identify opportunities to convert enquiries into orders. Handle customer enquiries professionally and efficiently. Provide appropriate product and service guidance to customers. Maintain accurate records of customer communications and opportunities. Order Processing & Customer Service Process customer orders and requisitions accurately and promptly. Ensure all information required to complete orders is obtained from customers. Keep customers updated regarding stock availability, transport and delivery schedules. Resolve customer queries and issues promptly, escalating where required. Monitor orders to help ensure they are delivered accurately, on time and in full. Internal Coordination Work closely with procurement, logistics and stores teams to ensure successful order fulfilment. Maintain effective communication with suppliers and internal departments. Manage incoming customer requests and ensure they are prioritised and actioned. Support the returns and credit processes where required. Systems & Compliance Ensure customer communications, orders and supporting documentation are accurately recorded within company systems. Use CRM and other internal systems efficiently and accurately. Work within company processes, SLAs and KPIs. Contribute to continuous improvement of sales and customer service processes. Comply with company HSEQ policies and procedures. About You We are looking for someone with previous sales or account management experience who is confident managing existing customer relationships and taking ownership of a portfolio of accounts. You will ideally have: Previous sales or account management experience. A proven track record of developing existing accounts and increasing customer spend. Experience working towards sales, revenue and account growth targets. Strong customer relationship management skills. Excellent influencing and negotiation skills. Confidence handling quotations and customer enquiries. Strong organisation and attention to detail. Experience using CRM and other computer systems. The ability to manage a high volume of calls, enquiries and orders while maintaining accuracy. Excellent communication and customer service skills. The ability to work collaboratively with sales, procurement, logistics and stores teams. A proactive, customer-focused approach to account management. Desirable Experience Product knowledge or experience within construction, infrastructure or traffic management. Experience working with PPE, workwear, safety equipment, lifting equipment or site equipment. Experience using SOP systems such as Insphire. Experience within construction, traffic management or another product-led environment would be advantageous but is not essential. Key Performance Measures Success in the role will be measured against: Monthly revenue and account growth targets. Growth in customer spend and repeat business. Conversion of quotations and high-value opportunities. Customer retention and relationship development. Accurate and timely order processing. Meeting agreed SLAs and KPIs. Effective management of customer enquiries and the central sales mailbox. Accuracy of sales documentation and credits. Positive customer feedback. Ensuring orders are delivered on time and in full. Benefits £29,000–£32,000 salary. Company pension. Life assurance. Private medical cover. 25 days' annual leave plus bank holidays and loyalty days. Employee Assistance Programme. Flexible benefits via salary sacrifice. Training and development opportunities. Career progression opportunities. Leadership and management training and coaching. Regular performance reviews and career development support. Continuous service award

Savings Team Representative Vacancy Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Savings Team. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Savings Representative to join us. As a Savings Team Representative at the Society, you'll quickly become one of the experts our members need. You will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life. Working from our Principal Office, your day to day will be a bit like this: Providing a brilliant customer experience by developing relationships with our members Ensure customers receive excellent service (regardless of channel), address enquiries, resolve issues and maintain a high level of customer satisfaction Working proactively and collaboratively with other colleagues across the Society, you'll be responsible for delivering great customer outcomes. Utilising our financial products, you will be supporting our members through key life events through our remote channels.About you To be one of our next Savings Teams Representative, we need you to be: Passionate about providing strong customer solutions -you'll be part of the team who does this most! Excited to be part of a wider team that collaborates to provide the best service for our members Curious about our future, our members, our data; well, about everything. You'll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper Approachable, helpful and member focussed - you'll put our members needs at the heart of everything you do Strong at communicating - whatever communications methods you use, you'll be able to represent the Society clearly and concisely Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley Flexible to go where our members need you most Eager to develop your knowledge. We like to continually develop our skills here! In Return In return for providing a passionate and specialist service to our future, members and intermediaries, we offer: 21 hours a week contract Salary up to £14,196 (£23,660 FTE) per year Basic holiday of 30 days + bank holidays. Moments that matter days (Think birthdays, weddings + time off for getting the keys to a new house or welcoming a grandchild!) Pension contribution of up to 8% of salary Life assurance 4x salary Full Private Medical Insurance Healthcare plan covering some of those day to day health bills like your dental and optical billsDiversity and Inclusion Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique. And that's not all… We're one of the best companies to work for in the UK, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join

Customer Service Representative Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Representative to join us. As a Customer Service Representative at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life. Your day to day will be a bit like this: Ensure customers receive excellent service, address enquiries, resolve issues and maintain a high level of customer satisfaction To be responsible for all till management activities Completing administrative tasks for customers to help them manage and maintain their accounts. Working proactively and collaboratively with other colleagues across the Society, you'll be responsible for delivering great customer outcomes. Contribute to the achievement of the branch and corporate targets Utilising our financial products, you will be supporting our members through key life events through our remote channels.We have one part-time (hours TBC) role available working from our branch located in Gornal. The hours are distributed across the week on a changing rota basis to be able to fulfil our customer's needs, some Saturday work will also be required between 9am-12pm. About you To be one of our next Customer Service Representatives, we're looking for someone who is: Passionate about providing strong customer solutions. Excited to be part of a wider team that collaborates to provide the best service for our members. Curious about our future, our members, our data; well, about everything. You'll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper. Approachable, helpful and member focussed - you'll put our members needs, and the local community at the heart of everything you do. Strong at communicating - whatever communications methods you use, you'll be able to represent the Society clearly and concisely. Not afraid to challenge the status quo - we have an unwavering belief in pushing the boundaries at the Dudley. Flexible to go where our members need you most. This may mean splitting your hours between our branches. Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches. In Return In return for providing a passionate and specialist service to our customers we offer: Salary up to £23,660 (FTE) per year 30 days' holiday, plus bank holidays and "Moments that Matter" days for birthdays, weddings, getting your house keys, welcoming a grandchild and the moments that count. Up to 8% pension contribution. Life assurance at 4× salary. Full Private Medical Insurance for you and your family. A healthcare plan for everyday essentials like dental and optical. Access to our Salary Sacrifice schemes, including Cycle to Work and Electric Car schemes.Diversity and Inclusion Our workplace culture respects, welcomes, and supports diversity and inclusion, empowering our People to embrace being a fundamental part of everything we are, and everything we aim to be. We treat everyone with the dignity and kindness they deserve, and strive to encourage and celebrate all the things that make each of us unique. And that's not all… We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join

Sales Executive Walsall The Role: The Sales Executive is responsible for accurately processing and administering all customer orders and enquiries and has responsibility for growing revenue from key accounts, ensuring customer needs are fully understood and met, to maximise spending across their portfolio. This role focuses on developing strong customer relationships, identifying opportunities for increased revenue, and delivering consistently high levels of service to support overall business growth. Key Responsibilities: Account Growth & Revenue Expansion Manage and develop a portfolio of key accounts to increase revenue and maximise customer spend. Proactively identify new opportunities within existing accounts, promoting the full range of products and services. Achieve agreed targets for account growth, order conversion, and customer retention. Customer Relationship Management Build strong, long-term relationships with customers, ensuring their needs are understood and acted upon. Provide expert guidance on suitable products and services to support customer requirements. Ensure all customer communications are logged and visible within the system. Quotations & Opportunity Management Prepare accurate, timely quotations and collaborate with senior management on high-value enquiries. Track and follow up on all open quotations, capturing reasons for non-conversion to support continuous improvement. Order Processing & Administration Process all customer orders and requisitions accurately and promptly. Maintain communication with customers to obtain all required information for order completion. Coordinate with procurement, logistics, and stores teams to ensure successful fulfilment. Manage the shared sales mailbox to ensure all incoming orders and requests are prioritised, actioned, and visible in the system. Customer Service Deliver the highest standards of customer service across all interactions. Resolve queries and issues promptly, escalating where needed. Monitor daily deliveries, updating customers on any stock, transport, or scheduling queries. Build strong working relationships by demonstrating BCS values. Systems, Documentation & Process Compliance Ensure all order-related documents and correspondence are correctly saved in system folders. Support the returns process by raising collection paperwork and coordinating with the transport team. Investigate credit requests and provide clear feedback to management and accounts. Follow established processes and contribute suggestions for continuous improvement. HSEQ Work in line with HSEQ policies and risk assessments. Report accidents and positive interventions appropriately. Maintain safe working environments and use correct PPE where required. Key measures & targets: Hit and exceed monthly revenue and account growth targets through proactive sales in line with monthly targets Build excellent customer relationships that drive repeat business and unlock new sales opportunities to secure future orders Engage and proactively communicate with accounts consistently to generate, secure, and convert high‑value quotes within SLA guidelines Proactively review market trends and buying potential that key accounts could benefit from as an opportunity to increase revenue Timely and accurate processing of orders. Working consistently within all SLAs and KPIs. Achieve daily, weekly and monthly performance targets relating to the number of orders processed, lines worked, and total monetary value achieved. Effective management of the central mailbox. Quality and accuracy of sales documentation and credits raised. Positive internal and external customer feedback. Proactively check and manage all customer orders to prevent delays or errors, ensuring every order is delivered "on time and in full". Key relationships: External customers and key accounts Suppliers and Distributors Internal Sales Team Procurement Logistics Stores Department Team Leaders Person Specification: The successful candidate is likely to meet all of the following criteria: Essential Consistently achieves and exceeds sales targets through a strategic, customer‑focused approach. Strong influencing and negotiation skills, securing successful outcomes in competitive environments. Skilled in overcoming objections, building trust, and developing long‑term client relationships. Experience managing multiple accounts simultaneously while driving sustained revenue growth. Highly organised with strong administrative capabilities and excellent attention to detail. Confident using a wide range of computer systems and CRM tools with accuracy and efficiency. Able to handle high volumes of enquiries, calls, and orders while maintaining accuracy and quality of service. Excellent communication skills with a commitment to delivering outstanding customer service. Collaborative team player who works effectively with cross‑functional teams to progress and fulfil orders Desirable Product knowledge or experience in construction or traffic management. Experience using SOP systems (e.g., Insphire). We are a leading supplier of safety in the Midlands. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners. Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products. Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products. These include Bollé, Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Dräger, Ridgegear, and Plant Nappy. Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety & lifting equipment. Our People: With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management. Triple Accreditation: ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001:2011 standards, which means our customers can have complete confidence that we have an ongoing commitment to be a safe, efficient and responsible partner. Caring and investing in you As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. Competitive salary Company Pension Life Assurance Private Medical 25 days annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme to support your mental, physiological, and financial well-being. Flexible benefits via salary sacrifice Company car/green car scheme/car allowance/Van (dependent on position) Leadership & management training and coaching Regular line management engagement and appraisal to support your career progression. Development supported by internal and externally delivered training. Continuous service awards