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We are seeking an experienced and customer-focused Customer Service Manager to join our team. The successful candidate will be responsible for managing daily customer service operations, supporting the customer service team, and ensuring excellent service delivery to customers, suppliers, and business partners. Key Responsibilities: • Manage and supervise daily customer service operations and support the customer service team., • Handle customer enquiries, complaints, and service requests professionally and efficiently., • Develop and maintain strong relationships with trade customers, suppliers, and business partners., • Monitor customer orders, deliveries, returns, and after-sales support., • Coordinate with sales, warehouse, and purchasing teams to ensure smooth business operations., • Maintain accurate customer records and service documentation., • Review and improve customer service procedures and operational processes., • Monitor team performance and provide guidance, training, and support where required., • Prepare service reports and assist management with operational improvements. Requirements: • Previous experience in customer service management or a similar supervisory role., • Strong communication and problem-solving skills., • Ability to manage customer relationships and resolve service issues effectively., • Good organisational skills with the ability to manage multiple priorities., • Experience working with internal teams and external business partners.

We are seeking an experienced and commercially driven Assistant Commercial Manager to support the Director in managing the commercial development and growth of our fresh fruit and grocery distribution business. The successful candidate will assist in developing sales and marketing strategies, analysing market opportunities, managing supplier relationships, and supporting business expansion across England. The role requires a strong understanding of commercial operations, customer behaviour, market trends, and supplier negotiations within the fresh produce and grocery sector. Key Responsibilities • Work closely with the Director to determine the range of fresh fruit and grocery products to be supplied and distributed across England., • Assist in developing commercial plans, sales strategies, and setting achievable sales targets to support business growth., • Discuss business requirements with the Director and provide recommendations based on market analysis and commercial performance., • Conduct local market research and analyse customer responses to products, pricing strategies, and promotional activities within the fruit and vegetable market., • Compile, review, and analyse sales figures to identify trends, opportunities, and areas for improvement., • Prepare proposals for marketing campaigns, promotional activities, and seasonal initiatives aimed at increasing customer engagement, footfall, and revenue., • Produce commercial reports and recommendations on sales and marketing strategies for presentation to the Director and senior decision-makers., • Assist in directing the implementation of marketing strategies for products and services, including in-store promotions and seasonal campaigns., • Build and maintain strong relationships with importers, suppliers, and commercial partners., • Support negotiations with importing firms and assist with the development of import contracts, product specifications, pricing requirements, and business terms., • Monitor market developments, competitor activity, and customer trends to support effective commercial decision-making. Skills and Experience Required • Previous experience in commercial management, sales, marketing, or business development., • Knowledge of fresh produce, grocery retail, food distribution, or FMCG markets is desirable., • Strong understanding of sales planning, market research, and promotional strategy development., • Excellent analytical skills with the ability to interpret sales data and prepare commercial reports., • Strong negotiation, communication, and relationship management skills., • Ability to work with senior management and contribute to strategic business decisions., • Good organisational skills with the ability to manage priorities effectively. About the Company We are an expanding fresh fruit and grocery distribution business committed to supplying quality products to customers across England. Through strong supplier partnerships, effective commercial planning, and customer-focused strategies, we aim to continue developing our market presence and delivering sustainable business growth

Warehouse Supervisor Skilled Worker Visa Compliant Position Details Job Title: Warehouse Supervisor SOC Code: 1242 – Managers in Storage and Warehousing Department: Warehouse & Logistics Location: United Kingdom Employment Type: Full-Time, Permanent Working Hours: 40 hours per week Salary: £41,700 per annum (or the applicable minimum salary and going rate in force at the time the Certificate of Sponsorship is assigned) Reporting To: Operations Manager / Logistics Director Job Purpose The Warehouse Supervisor is responsible for managing the day-to-day warehouse operations, ensuring the safe, efficient, and compliant receipt, storage, inventory control, and dispatch of goods. The post holder will supervise warehouse personnel, implement operational procedures, maintain stock accuracy, and ensure compliance with UK health and safety legislation and company policies. Key Duties and Responsibilities • Supervise all daily warehouse activities., • Plan and coordinate inbound and outbound deliveries., • Allocate duties and monitor warehouse staff performance., • Ensure accurate receiving, storage, picking, packing and dispatch of products., • Maintain inventory accuracy through regular stock counts and reconciliation., • Operate and improve warehouse management systems., • Monitor key warehouse performance indicators., • Investigate stock discrepancies and implement corrective actions., • Ensure compliance with Health and Safety at Work legislation., • Conduct warehouse safety inspections and risk assessments., • Ensure proper use of warehouse equipment and PPE., • Coordinate vehicle loading schedules with transport operations., • Monitor warehouse security procedures., • Produce warehouse performance and inventory reports., • Train, coach and develop warehouse employees., • Conduct staff inductions and performance reviews., • Support recruitment and workforce planning., • Assist with operational budgeting and cost control., • Maintain document retention and audit records., • Liaise with suppliers, customers and transport providers to ensure efficient service delivery. Person Specification Essential • Minimum Level 3 qualification or equivalent experience in warehousing or logistics., • Experience supervising warehouse operations., • Knowledge of inventory control systems., • Experience using Warehouse Management Systems (WMS)., • Good understanding of UK Health & Safety regulations., • Strong leadership and organisational skills., • Good written and spoken English., • Ability to analyse warehouse performance data., • Competent with Microsoft Office applications. Desirable • Forklift certification., • IOSH or NEBOSH qualification., • Experience within freight transport or heavy cargo operations., • Knowledge of customs or logistics documentation. Skills • Leadership, • Team Management, • Inventory Control, • Warehouse Operations, • Health & Safety Compliance, • Logistics Coordination, • Problem Solving, • Planning & Scheduling, • Report Writing, • Communication Main Responsibilities The successful employee will: • Manage warehouse operations efficiently., • Supervise warehouse employees., • Ensure stock accuracy., • Maintain warehouse security., • Improve operational efficiency., • Deliver excellent customer service., • Ensure compliance with UKVI sponsor requirements where applicable., • Maintain accurate operational records for audit purposes. Performance Measures • Stock accuracy maintained above company target., • On-time dispatch performance., • Warehouse productivity., • Health and safety compliance., • Inventory loss reduction., • Staff performance and attendance., • Customer satisfaction. UKVI Skilled Worker Compliance This role has been designed as a genuine vacancy suitable for sponsorship under the Skilled Worker route. The successful applicant will: • Be employed under a genuine contract of employment., • Receive at least the applicable minimum salary and the relevant going rate in force at the time of sponsorship., • Perform duties consistent with SOC Code 1242 – Managers in Storage and Warehousing., • Work the contracted weekly hours specified on the Certificate of Sponsorship., • Be subject to AAHS3 LTD's attendance, right-to-work, and sponsor compliance procedures.