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Job Title: Administration Assistant \n Location: Lenwade, Norwich \n Job Type: Full time in office \n Reports to: Administration Manager \n \n \n Role Overview \n \n We are seeking an experienced and highly capable Administration Assistant to support our rapidly growing business. This will be a fast-paced role, suited for a candidate with impeccable communication skills, a high level of customer care, excellent attention to detail and significant degree of IT literacy. \n \n The successful candidate will report to the Administration Manager and partake is all administrative functions the business requires, from customer facing to back-room office management. This role requires a strategic thinker who is also comfortable executing a multitude of different activities simultaneously whilst being able to react quickly to sudden changes. \n \n Key Responsibilities \n \n Key responsibilities for the role will include, but not be limited to the following: \n \n\n • Contact new customers registering via our website and guide them through the onboarding process.\n, • Clearly explain the benefits and process of our products over the phone, responding confidently to queries.\n, • Prepare contracts, legal documentation, and supporting paperwork with a high level of accuracy and attention to detail.\n, • Liaise with external legal representatives to coordinate contract reviews and finalisation.\n, • Meet with customers at our premises to facilitate contract signings and provide a professional, welcoming experience. This will include premises in both Norfolk and Kent as well as other locations across the UK.\n, • Provide ongoing customer support throughout their journey, including post-completion follow-up.\n, • Schedule installation works, site surveys, inspections and maintenance visits.\n, • Manage and coordinate ongoing monitoring and servicing visits, ensuring effective diary coordination, route planning and communication between clients and operational teams.\n, • Act as Front of House at our busy Norfolk site, managing visitors, incoming calls, and general enquiries.\n, • Provide general administrative support across the business to ensure smooth day-to-day operations.\n\n \n Skills & Experience \n \n Essential \n \n\n • Demonstrable experience in an administrative support role, providing comprehensive assistance to senior staff and wider teams. Experience managing diaries, coordinating meetings, preparing documentation, maintaining records, and ensuring smooth day-to-day office operations.\n, • Strong customer service background, with experience handling enquiries via phone, email, and in person. Confident in managing expectations, resolving queries efficiently, and dealing professionally with challenging or sensitive situations while maintaining a positive client experience.\n, • Excellent written and verbal communication skills, with proven ability to draft high-quality correspondence, reports, meeting minutes, and client communications with accuracy and attention to detail.\n, • Experience supporting a busy office environment, including prioritising workloads, meeting deadlines, organising travel and events, processing invoices, and maintaining filing systems (both electronic and paper-based).\n, • Highly proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and comfortable learning new systems quickly. Experience using databases, CRM systems, or document management systems to maintain accurate records.\n, • Comfortable working in a fast-paced, hands-on environment, demonstrating flexibility and initiative to support changing priorities and business needs.\n, • Ability to travel to other office locations unassisted and stay overnight (full UK driving licence required).\n\n \n Desirable \n \n\n • Experience providing administrative support within construction, environmental, sustainability, infrastructure, planning, or other technical sectors.\n, • Familiarity with industry-specific documentation, compliance processes, or project coordination support.\n\n \n Personal Attributes \n \n\n • Self-motivated and proactive, able to take ownership of tasks and anticipate team needs without requiring close supervision.\n, • Highly organised with strong attention to detail, ensuring accuracy in documentation, data entry, and communications.\n, • Professional and confident communicator, comfortable engaging with colleagues, clients, contractors, and senior stakeholders at all levels.\n, • Adaptable and resilient, able to manage competing priorities and remain calm and efficient in a fast-changing environment.\n, • Strong problem-solving skills, with the ability to identify solutions and improve administrative processes where appropriate.\n\n \n What We Offer \n \n\n • Salary up to £30,000, depending on experience.\n, • The opportunity to help shape and grow a brand in a fast-evolving, purpose-led environmental sector.\n, • High levels of autonomy and trust, with direct access to senior decision-makers.\n, • A varied and interesting workload.\n, • The chance to work on projects that deliver measurable environmental impact.\n, • Support for professional development and career progression as the business grows.\n\n \n \n \n

NXTGEN is excited to be working with a well established and growing independent accountancy practice that is looking to add an experienced Bookkeeper to its team. This is a role for someone who wants more than simply processing numbers. You'll have the opportunity to take genuine ownership of your clients, build strong relationships and become a trusted part of their day to day business. With a varied portfolio and plenty of autonomy, no two days will look exactly the same. You'll be joining a friendly and close knit practice where people are encouraged to get involved, share ideas and play a part in the firm's continued growth. Rather than being restricted to one area of bookkeeping, you'll have exposure across a broad range of services and work directly with owner managed businesses, giving you the chance to understand your clients and provide practical support that genuinely adds value. Alongside managing your own portfolio, you'll have the freedom to get involved in improving processes, supporting new client onboarding and helping less experienced members of the team. There is plenty of scope to make the role your own and develop alongside the practice as it continues to grow. Key Responsibilities: Managing your own portfolio of bookkeeping clients from start to finish Preparing and maintaining accurate bookkeeping records using cloud accounting software Preparing and submitting VAT Returns while ensuring Making Tax Digital compliance Preparing management accounts and year end trial balances Processing client payroll, including PAYE, pensions and CIS where required Acting as the main point of contact for clients, providing practical advice and day to day support Assisting with onboarding new clients and ensuring a smooth transition into the practice Supporting and mentoring junior members of the team where appropriate Working both from the office and on site with clients to provide a high level of service Contributing ideas to improve internal processes and support the continued growth of the practice Building strong, long term relationships with clients and representing the practice professionally What We're Looking For: AAT, ICB or equivalent qualified At least five years' bookkeeping experience gained within a UK accountancy practice or similar environment Strong working knowledge of Xero, QuickBooks, Sage, FreeAgent or similar cloud accounting software Experience managing your own client portfolio independently Excellent communication skills with a client focused approach Organised, proactive and able to manage your own workload effectively A team player who enjoys working in a collaborative environment Someone looking for a long term opportunity within a growing independent practice What's On Offer: Competitive salary and benefits package Genuine autonomy and responsibility across your own client portfolio The opportunity to become a key member of a growing independent practice A friendly, supportive and close knit team Exposure to a varied client base across a wide range of industries A business where your ideas, experience and contribution will be genuinely valued A collaborative office environment with plenty of variety in your day to day work * Long term stability and the opportunity to develop alongside the practice If you're an experienced Bookkeeper who enjoys working closely with clients, taking ownership and having a real say in how you work, this could be a great next move. You'll have the independence to manage your own portfolio, the variety that comes with working with a broad range of owner managed businesses, and the support of a team that genuinely values what you bring. Most importantly, you'll be joining a growing practice where you can build long term relationships, make a visible contribution and develop your career as the business continues to move forward

Business Development Manager Location: Attleborough, Norfolk (Hybrid - Office & Remote) About Our Client Our Client is a leading Health & Safety consultancy and training provider, helping businesses create confident, compliant, and caring workplaces. We deliver accredited training, bespoke consultancy services and fire risk assessments to organisations across the care, construction, commercial and social care sectors. As part of our continued growth, we are looking for an ambitious and relationship-focused Business Development Manager to help expand our client base while delivering exceptional service to our existing customers. The Role This is an exciting opportunity for a proactive sales professional who enjoys building long-term relationships and helping clients find the right solutions for their training and compliance needs. The successful candidate will be responsible for generating new business opportunities, developing existing client accounts, managing retainer relationships, and supporting ongoing business growth. A background within training, learning and development, health & safety, compliance, or a related sector would be highly advantageous. Key Responsibilities Business Development & New Client Acquisition Identify, research and engage prospective clients across a range of sectors. Generate new business opportunities through networking, referrals, marketing initiatives and outbound activity. Attend industry events, networking groups and client meetings to build relationships and raise company awareness. Manage inbound enquiries and follow up on sales leads promptly. Prepare, send and follow up quotations and proposals. Account Management & Client Retention Build and maintain strong relationships with existing clients. Act as a trusted point of contact, ensuring excellent customer service at all times. Deliver retainer package services, including quarterly review meetings and ongoing client support. Identify opportunities to upsell and cross-sell training and consultancy services. Ensure high levels of client satisfaction, retention and repeat business. Sales & Business Performance Maintain an active sales pipeline using Zoho CRM. Keep accurate records of all sales and client activity. Monitor and report on KPIs, including new business won, revenue generated and client retention. Work collaboratively with colleagues to contribute towards overall business growth targets. Marketing & Brand Support Support the development of marketing campaigns and promotional activities. Contribute content for newsletters, case studies, social media and client communications. Help promote the full range of services to prospective and existing clients. Training & Development Complete a comprehensive onboarding programme to gain a thorough understanding of our clients services and customer base. Participate in ongoing professional development and industry training. About You You will be a confident communicator with a passion for building relationships and delivering outstanding customer service. Essential Skills & Experience Previous experience in Business Development, Account Management, Customer Success or B2B Sales. Excellent communication and relationship-building skills. Strong organisational and time management abilities. Self-motivated, proactive and target-driven. Ability to work independently as well as part of a small, supportive team. Competent user of Microsoft Office and CRM systems. Full UK driving licence and willingness to travel to client sites. Desirable Experience Previous experience within a training provider, health & safety, compliance, consultancy or learning & development environment. Knowledge of Zoho CRM. Understanding of health & safety legislation or accredited training programmes. Benefits Competitive salary Plus commission Hybrid working arrangement. Ongoing professional development opportunities. Career progression within a growing business. Potential future salary increases and share options as the company expands

At Blue Arrow, we're redefining the world of recruitment. We don't simply hire recruitment consultants, we invest in Recruitment Superheroes with a passion for people and purpose and ambitions of progression, rewards and so much more. We have been named as a Financial Times Diversity Leader, awarded Best Companies three-star rating, the highest possible level representing organisations that excel at world class levels of workplace engagement, and we continue to be an Investors in People Platinum employer - the highest accolade that can be achieved. Making Blue Arrow a truly great place to work. At Blue Arrow, we genuinely care about creating a diverse and inclusive team, not just because it's the right thing to do, but because we know it makes us a stronger, better business. We are searching for people that share our excitement and passion for what we do, and we will continue to grow our #OneBlueFamily with brilliant people from all different backgrounds, perspectives, and experiences, celebrating our differences and knowing that collectively we make the difference. We're a team of high-achievers we're also parents, mentors, gym-goers, animal-lovers, bakers, music-lovers and so much more. We're Blue Arrow, and we're dedicated to Enhancing Your Everyday with our people-first priorities, Progression, Purpose, Teamwork, Rewards and Performance. Sounds like something you'd like to be part of? Join our #OneBlueFamily at our Norwich branch as a Recruitment Consultant to grow and manage a desk that supplies Industrial & Warehouse staff to clients in the surrounding area. You can also join as a Trainee Recruitment Associate if you have a passion for sales, business development and building long lasting relationships with clients and candidates. As a Recruitment Consultant you are supported by our advanced technology systems. At Blue Arrow we embrace hybrid working and offer our people the flexibility to work from home for a proportion of their week after onboarding and performing. We are also committed to maximising wellbeing which is why we have a dedicated Out of Hours service that can support our Operational teams when it's time to relax. Some of your day-to-day responsibilities will include: Identifying client leads and making business to business outbound sales calls Developing existing, new and lapsed business and client relationships Sales activities, outbound business development calls and working to targets Travelling to visit clients for service and sales meetings so ideally you will need to drive and have access to your own car Sourcing and recruiting staff for temporary bookings and permanent vacancies Negotiating, offering solutions and overcoming objections Service management - compliance, payroll, administration, updating internal systemsBlue Arrow is a leading global Talent Acquisition and Managed Workforce Solutions provider. Blue Arrow specialises in staffing for Admin & Secretarial including Call Centre, Transport & Logistics, Hospitality & Catering, Manufacturing & Production and Public Sector. Some of the Benefits, Training and Development we offer: Salary basic up to £34k basic + uncapped bonus Fully working from home Performance based quarterly salary reviews as a Recruitment Consultant and a clear career path Dedicated structured support for new starters, including performance and development support, goal setting and advice on navigating your way through your new job 25 days holiday (plus public holidays) increasing by length of service until it reaches 30 days Focused wellbeing programme, including access to a network of mental health first aiders and a full subscription to the Calm mindfulness app Your Birthday off and you can buy extra holidays Fully paid day off for charity work of your choice Wide range of flexible and lifestyle benefits Long service and recognition awards Ongoing training and development Proud to be an inclusive and equitable employer: We are committed to being a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying. We are also a forces-friendly employer and extend the same interview guarantee to any current reservists, ex-armed forces personnel or forces spouses/partners applying. To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people

At Blue Arrow, we're redefining the world of recruitment. We don't simply hire recruitment consultants, we invest in Recruitment Superheroes with a passion for people and purpose and ambitions of progression, rewards and so much more. We have been named as a Financial Times Diversity Leader, awarded Best Companies three-star rating, the highest possible level representing organisations that excel at world class levels of workplace engagement, and we continue to be an Investors in People Platinum employer - the highest accolade that can be achieved. Making Blue Arrow a truly great place to work. At Blue Arrow, we genuinely care about creating a diverse and inclusive team, not just because it's the right thing to do, but because we know it makes us a stronger, better business. We are searching for people that share our excitement and passion for what we do, and we will continue to grow our #OneBlueFamily with brilliant people from all different backgrounds, perspectives, and experiences, celebrating our differences and knowing that collectively we make the difference. We're a team of high-achievers we're also parents, mentors, gym-goers, animal-lovers, bakers, music-lovers and so much more. We're Blue Arrow, and we're dedicated to Enhancing Your Everyday with our people-first priorities, Progression, Purpose, Teamwork, Rewards and Performance. Sounds like something you'd like to be part of? Join our #OneBlueFamily at our Norwich branch as a Recruitment Consultant to grow and manage a desk that supplies Industrial & Warehouse staff to clients in the surrounding area. You can also join as a Trainee Recruitment Associate if you have a passion for sales, business development and building long lasting relationships with clients and candidates. As a Recruitment Consultant you are supported by our advanced technology systems. At Blue Arrow we embrace hybrid working and offer our people the flexibility to work from home for a proportion of their week after onboarding and performing. We are also committed to maximising wellbeing which is why we have a dedicated Out of Hours service that can support our Operational teams when it's time to relax. Some of your day-to-day responsibilities will include: • Identifying client leads and making business to business outbound sales calls, • Developing existing, new and lapsed business and client relationships, • Sales activities, outbound business development calls and working to targets, • Travelling to visit clients for service and sales meetings so ideally you will need to drive and have access to your own car, • Sourcing and recruiting staff for temporary bookings and permanent vacancies, • Negotiating, offering solutions and overcoming objections, • Service management - compliance, payroll, administration, updating internal systems Blue Arrow is a leading global Talent Acquisition and Managed Workforce Solutions provider. Blue Arrow specialises in staffing for Admin & Secretarial including Call Centre, Transport & Logistics, Hospitality & Catering, Manufacturing & Production and Public Sector. Some of the Benefits, Training and Development we offer: • Salary basic up to £34k basic + uncapped bonus, • Fully working from home, • Performance based quarterly salary reviews as a Recruitment Consultant and a clear career path, • Dedicated structured support for new starters, including performance and development support, goal setting and advice on navigating your way through your new job, • 25 days holiday (plus public holidays) increasing by length of service until it reaches 30 days, • Focused wellbeing programme, including access to a network of mental health first aiders and a full subscription to the Calm mindfulness app, • Your Birthday off and you can buy extra holidays, • Fully paid day off for charity work of your choice, • Wide range of flexible and lifestyle benefits, • Long service and recognition awards, • Ongoing training and development Proud to be an inclusive and equitable employer: We are committed to being a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role - just tell us when applying. We are also a forces-friendly employer and extend the same interview guarantee to any current reservists, ex-armed forces personnel or forces spouses/partners applying. To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. JBRP1_UKTJ

Business Development Manager Location: Attleborough, Norfolk (Hybrid - Office & Remote) About Our Client Our Client is a leading Health & Safety consultancy and training provider, helping businesses create confident, compliant, and caring workplaces. We deliver accredited training, bespoke consultancy services and fire risk assessments to organisations across the care, construction, commercial and social care sectors. As part of our continued growth, we are looking for an ambitious and relationship-focused Business Development Manager to help expand our client base while delivering exceptional service to our existing customers. The Role This is an exciting opportunity for a proactive sales professional who enjoys building long-term relationships and helping clients find the right solutions for their training and compliance needs. The successful candidate will be responsible for generating new business opportunities, developing existing client accounts, managing retainer relationships, and supporting ongoing business growth. A background within training, learning and development, health & safety, compliance, or a related sector would be highly advantageous. Key Responsibilities Business Development & New Client Acquisition Identify, research and engage prospective clients across a range of sectors. Generate new business opportunities through networking, referrals, marketing initiatives and outbound activity. Attend industry events, networking groups and client meetings to build relationships and raise company awareness. Manage inbound enquiries and follow up on sales leads promptly. Prepare, send and follow up quotations and proposals. Account Management & Client Retention Build and maintain strong relationships with existing clients. Act as a trusted point of contact, ensuring excellent customer service at all times. Deliver retainer package services, including quarterly review meetings and ongoing client support. Identify opportunities to upsell and cross-sell training and consultancy services. Ensure high levels of client satisfaction, retention and repeat business. Sales & Business Performance Maintain an active sales pipeline using Zoho CRM. Keep accurate records of all sales and client activity. Monitor and report on KPIs, including new business won, revenue generated and client retention. Work collaboratively with colleagues to contribute towards overall business growth targets. Marketing & Brand Support Support the development of marketing campaigns and promotional activities. Contribute content for newsletters, case studies, social media and client communications. Help promote the full range of services to prospective and existing clients. Training & Development Complete a comprehensive onboarding programme to gain a thorough understanding of our clients services and customer base. Participate in ongoing professional development and industry training. About You You will be a confident communicator with a passion for building relationships and delivering outstanding customer service. Essential Skills & Experience Previous experience in Business Development, Account Management, Customer Success or B2B Sales. Excellent communication and relationship-building skills. Strong organisational and time management abilities. Self-motivated, proactive and target-driven. Ability to work independently as well as part of a small, supportive team. Competent user of Microsoft Office and CRM systems. Full UK driving licence and willingness to travel to client sites. Desirable Experience Previous experience within a training provider, health & safety, compliance, consultancy or learning & development environment. Knowledge of Zoho CRM. Understanding of health & safety legislation or accredited training programmes. Benefits Competitive salary Plus commission Hybrid working arrangement. Ongoing professional development opportunities. Career progression within a growing business. Potential future salary increases and share options as the company expands

IT Support Engineer (1st/2nd Line) – Temporary Location: Norwich (fully on site) Contract: Temporary, minimum 3 months with potential to extend Rate: Competitive, dependent on experience About the role We're recruiting on behalf of our client for an IT Support Engineer to join their team in Norwich on a temporary basis. This is a hands on role covering mainly 1st line support with some 2nd line responsibilities, working across a fully Microsoft environment including Azure and Intune. This is a great opportunity for someone who enjoys varied day to day support work and wants to build on their experience in a modern, cloud based Microsoft environment. Key responsibilities Provide 1st line support to end users, logging, triaging and resolving incidents and service requests via phone, email and ticketing system Escalate and work on 2nd line issues where required, including more complex troubleshooting Manage user accounts, permissions and devices using Azure Active Directory and Microsoft Intune Build, configure and deploy laptops and desktops, including imaging and application installs Support Microsoft 365 applications, including Outlook, Teams, SharePoint and OneDrive Assist with device enrolment, compliance policies and mobile device management through Intune Troubleshoot hardware, software and network connectivity issues Maintain accurate records of incidents, requests and resolutions within the service desk system Support onboarding and offboarding processes for staff, including account and device setup Contribute to documentation of processes and known issues for the wider IT teamWhat we're looking for Proven experience in an IT support or service desk role, ideally covering both 1st and 2nd line Solid working knowledge of the Microsoft stack, including Windows 10/11, Microsoft 365, Azure AD and Intune Experience supporting and troubleshooting hardware, software and basic networking issues Good understanding of user account administration and device management in a Microsoft environment Strong communication skills, with the ability to explain technical issues clearly to non technical users A methodical, organised approach with good attention to detail Able to work on site in Norwich for the full duration of the contract Immediately available or on short notice is preferred, given the temporary nature of the roleWhy apply This is a temporary assignment offering an immediate start for the right candidate, with the possibility of extension beyond the initial 3 month term depending on business needs. It's a good opportunity to gain further exposure to Azure and Intune within a live, on site support environment. If you have the skills and experience above and are available for an on site, temporary role in Norwich, we'd like to hear from you