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  • Customer Service Manager
    Customer Service Manager
    16 days ago
    £31300–£42000 yearly
    Full-time
    Walsall

    We are seeking an experienced and customer-focused Customer Service Manager to join our team. The successful candidate will be responsible for managing daily customer service operations, supporting the customer service team, and ensuring excellent service delivery to customers, suppliers, and business partners. Key Responsibilities: • Manage and supervise daily customer service operations and support the customer service team., • Handle customer enquiries, complaints, and service requests professionally and efficiently., • Develop and maintain strong relationships with trade customers, suppliers, and business partners., • Monitor customer orders, deliveries, returns, and after-sales support., • Coordinate with sales, warehouse, and purchasing teams to ensure smooth business operations., • Maintain accurate customer records and service documentation., • Review and improve customer service procedures and operational processes., • Monitor team performance and provide guidance, training, and support where required., • Prepare service reports and assist management with operational improvements. Requirements: • Previous experience in customer service management or a similar supervisory role., • Strong communication and problem-solving skills., • Ability to manage customer relationships and resolve service issues effectively., • Good organisational skills with the ability to manage multiple priorities., • Experience working with internal teams and external business partners.

    Immediate start!
    Easy apply
  • commerical manager
    commerical manager
    20 days ago
    £50000–£55000 yearly
    Full-time
    Bilston

    Role Overview THE SEAS TRADE LTD is seeking an experienced and commercially minded Commercial Manager to oversee the Company's commercial operations, supplier relationships, customer partnerships and business development activities within the UK wholesale food and beverage sector. The successful candidate will be responsible for managing the Company's commercial relationships with suppliers, wholesale customers, supermarkets and retail partners, ensuring that commercial agreements are effectively implemented and business operations are carried out efficiently. The role also involves overseeing product procurement, coordinating supply chain activities, supporting commercial negotiations, identifying new business opportunities and contributing to the Company's continued commercial growth. The position requires excellent commercial awareness, relationship management and operational coordination skills, together with the ability to oversee multiple commercial projects in a fast-paced wholesale trading environment. Duties • Manage and maintain the Company's commercial relationships with suppliers, wholesale customers, supermarkets, distributors and other business partners, ensuring effective long-term cooperation., • Oversee the implementation of commercial agreements and supply arrangements, ensuring contractual obligations are fulfilled and commercial objectives are achieved., • Coordinate procurement activities, stock planning and product supply to ensure the efficient operation of the Company's wholesale business., • Monitor the performance of commercial partnerships, identify opportunities to strengthen existing relationships and improve business performance., • Work closely with the Company's Director to oversee commercial operations, support strategic planning and improve operational efficiency., • Lead commercial discussions relating to supplier agreements, customer contracts, pricing strategies and business development opportunities., • Identify and manage commercial and contractual risks arising from trading activities and recommend appropriate solutions to safeguard the Company's commercial interests., • Coordinate communications between suppliers, logistics providers, warehouse operations and customers to ensure efficient supply chain management., • Prepare commercial reports, sales analyses, procurement reports and business recommendations to support the Company's strategic planning and decision-making., • Represent the Company at business meetings, trade exhibitions, supplier negotiations and industry networking events to strengthen the Company's commercial presence and develop new business opportunities., • Keep up to date with developments in the UK wholesale food, beverage and grocery market, identifying market trends and opportunities to support the Company's continued commercial growth. Who are we looking for • Educated to degree level or above, preferably in Business, Management, International Business, Supply Chain Management, Marketing or a related field., • Experience in commercial management, wholesale operations, business development, procurement, supply chain management or client relationship management, preferably within the food, beverage, FMCG or wholesale distribution sector., • Excellent communication, negotiation and interpersonal skills, with the ability to establish and maintain long-term relationships with suppliers and commercial customers., • Experience of managing supplier relationships, commercial contracts and wholesale operations would be highly desirable., • Familiarity with the Asian food and beverage market and UK wholesale distribution industry would be highly desirable., • Fluency in both English and Mandarin Chinese is essential., • Self-motivated, well organised and able to manage multiple commercial projects, supplier relationships and operational tasks simultaneously.

    No experience
    Easy apply
  • Assistant Warehouse Manager
    Assistant Warehouse Manager
    20 days ago
    £31300–£42000 yearly
    Full-time
    Walsall

    We are looking for a reliable and organised Assistant Warehouse Manager to join our growing building merchant wholesale business. The successful candidate will support the Warehouse Manager in overseeing the daily warehouse operations, ensuring the efficient storage, handling, and distribution of building materials and merchant products. Key Responsibilities: • Assist the Warehouse Manager with the day-to-day running of the warehouse., • Supervise warehouse staff and allocate daily workloads., • Ensure customer orders are picked, packed, and dispatched accurately and on time., • Maintain stock accuracy through regular stock checks and inventory control., • Coordinate incoming deliveries and inspect goods for quality and accuracy., • Ensure compliance with health and safety regulations and company procedures., • Maintain accurate warehouse records using inventory management systems., • Liaise with the sales, purchasing, and transport teams to ensure efficient operations., • Monitor warehouse equipment and report maintenance requirements., • Help improve warehouse efficiency while reducing stock loss and operational costs. Requirements: • Previous experience in warehouse or logistics operations, preferably within the building materials or merchant sector., • Good organisational and leadership skills., • Knowledge of stock control and warehouse management systems., • Understanding of health and safety procedures., • Ability to work effectively in a fast-paced environment and as part of a team. If you are motivated, organised, and looking to develop your career in warehouse management, we encourage you to apply.

    Immediate start!
    Easy apply
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