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As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners. Cwmbran, Torfaen, WalesPrimary Care - Vet Surgeon – Small Animal /Summerhill Vets, Summerdale Vets [2524] /On-siteSalary up to 75,000 F

Basic salary: Up to £40,000kpa, plus an OTE of up to £15,000kpa and a company car allowance.We're looking for 2 people to cover the UK - one in the North and the other in the South (eventually these positions will be more regionalised).You will be field based once/twice each week and then working remotely. Ideally you will travel to the Newport/Telford office once each week but only if this is manageable.My client is looking for an enthusiastic and relationship-focused Veterinary Customer Success Manager to join a growing team, working for a company who is rapidly expanding; they're going to be doubling in size this year and next year!This is a field-based role where no two days are the same. One day you'll be welcoming a brand-new veterinary practice, delivering hands-on training and helping the team feel confident using their practice management software. The next, you'll be supporting existing customers, resolving more complex queries and identifying ways to help practices work more efficiently.If you enjoy building strong relationships, are passionate about delivering exceptional customer experiences and like the idea of being on the road meeting customers across the UK then we'd love to hear from you.About the RoleYou'll be joining one of the fastest-growing providers of cloud-based veterinary practice management software.The platform helps small animal, large animal and equine practices manage appointments, patient records, billing, communications, reporting and business performanceall from one intuitive system.It's an exciting time to join a business where your work will have a direct impact on customers every day.What You'll Be DoingVisit veterinary clinics across Ireland to onboard new customers.Deliver engaging in-person and online training sessions.Build trusted relationships with practice teams and become their go-to expert.Support customers with more complex Level 2 and Level 3 queries.Guide customers through best-practice workflows to help them get maximum value from the software.Work closely with Product, Development and Customer Success teams to resolve issues and improve the customer experience.Monitor customer satisfaction and ensure service standards are consistently achieved.Share customer feedback and identify opportunities to improve the software and support offering.What We're Looking ForA minimum of 3 years' experience in a customer-facing role, with previous veterinary or animal health experience.A confident communicator who enjoys meeting people and building relationships.Comfortable delivering training to groups both in person and online.Self-motivated and able to manage your own schedule while travelling.Full clean driving licence and willingness to travel nationwide.Strong IT skills and confidence using CRM and communication platforms.Great of you also have the following, but it isn't essentialPrevious experience working in a veterinary practice or animal health environment.Knowledge of QuickBooks or Dext.Experience using HubSpot, Slack, Microsoft Teams, TeamViewer or Intercom.Why Join this company?Be part of one of Ireland's fastest-growing veterinary technology businesses.A varied, people-focused role with a competitive salary with performance bonus.Mileage and travel expenses covered.Hybrid working.The opportunity to make a genuine impact on veterinary practices and the professionals who care for animals every day.TPBN1_UKTJ

Engage the public to support charities through regular giving.Requires excellent communication skills and a passion for animal welfare.

Description Contract:18.75 hours per week (12-month fixed term contract) Salary: £13,012 - £15,130 per annum (£26,023 - £30,259 FTE) Location: Newport, NP18 2LH Closing date: Monday 31st August 2026 Interview date: 8th & 9th September 2026 Are you a Registered Veterinary Nurse seeking to combine your clinical expertise with high-level care coordination? Blue Cross is recruiting for a Veterinary Coordinator at our Newport rehoming, advice and behaviour unit to play a key role within our Rehoming and Fostering Services. More about the role As our Veterinary Coordinator, you will act as a crucial link connecting onsite clinical care with our broader rehoming and fostering operations. Working closely with Centre Managers, our veterinary partners, and a national network of coordinators, you will help standardise clinical approaches, optimise resources, and ensure all interventions strictly align with Blue Cross guidelines. Your responsibilities will span the full lifecycle of pet care. You will coordinate comprehensive treatment plans, oversee regulatory compliance, agree treatment plans, and arrange logistics for external veterinary consultations. Crucially, you will also serve as a key point of guidance for our teams, foster carers, pet owners and our veterinary partner practices. This will include supporting public welfare education, navigating complex clinical cases, and offering compassionate support during sensitive, welfare-led decision-making. You will also be involved in small animal procedures as part of our vet clinic, this takes place once every two weeks. This is a part-time role working 18.75 hours per week, with the possibility of working additional hours. These are set days across a two week rota. On week one you will work two days, Tuesday and Wednesday. On week two you will work three days, and there is flexibility on which these three days are. This is a 12 months fixed term contract to cover a period of maternity leave. As part of this role Blue Cross will fund your continued CPD and any ongoing registration fees. About you You are a qualified, RCVS-registered Veterinary Nurse who brings sound clinical judgment, and a dedication to shelter medicine principles. Alongside your technical nursing capabilities, you possess excellent communication and stakeholder management skills, allowing you to build strong relationships across internal teams and external veterinary practices alike. You are highly organised, efficient at prioritizing workloads, and capable of maintaining exceptional standards in dynamic operational environments. Demonstrating resilience and strong emotional intelligence, you can manage sensitive situations with empathy and professionalism. Above all, you are a collaborative team player driven by a commitment to continuous improvement and aligned with our core values of compassion, courage, and inclusivity. Essential Qualifications, Skills, and Experience Fully qualified and RCVS registered Veterinary Nurse Confident across all aspects of veterinary nursing practice Strong knowledge of animal welfare, biosecurity, and shelter medicine principles Strong communication and stakeholder management skills Good organisational skills and ability to prioritise workload effectively Ability to work in emotionally demanding environments with resilience Driving licence The ability to demonstrate, understand and apply our Blue Cross values. Desirable Qualifications, Skills, and Experience Experience in shelter medicine or rehoming environments Experience of budget awareness or resource management Experience supporting adopters with ongoing clinical cases How to apply Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can. With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll thrive in a supportive and rewarding environment. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays). For part-time roles, holiday entitlement is calculated pro-rata Pension scheme with enhanced employer contribution Life assurance Unlimited access to an employee assistance programme Programmes for physical and mental wellbeing support Free access to GP via MetLife Recognition scheme Annual volunteer days Claim for professional fees Charity worker discounts across a variety of retailers. We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website. To read more about the benefits Blue Cross has to offer, please visit the