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In order to achieve this, the post holder will be expected to deliver a programme of advice and support activities for customers, whilst ensuring that individuals/households housing needs are identified and appropriate action is taken either directly with officers through case management, or by maki

hackajob is partnering directly with Leonardo to hire for this role. Job Description: Salary £67,000 to £80,000 Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity. Your Impact: We have an exciting opportunity for a Lead Project Manager on a large, world class Surveillance radar programme. This Lead Project Manager will be the lead for a significant Integrated Project Team (IPT), providing leadership for the production and ongoing development for a complex radar product. Based on site in Edinburgh c. 3 days a week, you will work with a team comprised of a multi-site cross-functional skillset of engineers and other professionals from across the business and provide leadership and mentorship to 6 other Project Managers in the product area (three direct reports). The Lead Project Manager will develop a strategic view of the Products they are responsible for, balancing requirements and priorities to deliver the business and customer commitments. There is collaborative relationships with the customer base, with regular interactions which the Lead Project Manager will take an active and leading role within. • You will report directly to the Programme Manager on the Surveillance Radar Product activities., • You will lead the IPT in the successful delivery of a compliant project in line with the Customer, Contractual and Legislative requirements. This is achieved through effective planning and management of team performance and project schedule and cost. In addition, this role will require a systematic approach to maximize value creation within the commercial constraints., • You will ensure effective communications to proactively encourage project delivery across all functional business areas to achieve cost, quality and schedule within budget., • You will proactively monitor project progress, resolving issues and initiating appropriate corrective action., • You will identify and manage risks to the production project, including the development of contingency plans., • You will input into business winning activities, working with the Business Winning IPT., • You will conduct project reviews and make recommendations to appropriate business areas., • You will be involved in daily interactions with key members of the IPT, • You will be on Edinburgh site c.3 days per week, with international travel of up to 1 trip per month. What you'll bring: • You will typically be degree qualified in a business or engineering related discipline or an equivalent suitable level of work experience, • You will have Project Management experience in managing projects with multiple stakeholders, • You will be enthusiastic and well organised, • You will have the ability to embrace and work to tight timescales/deadlines., • You will be a team player and have the natural ability to support others and seek support, • You will possess effective and flexible communication, negotiation skills and interpersonal skills, • Strong stakeholder management, • A pro-active approach with a "can do" attitude, striving for continuous improvement, effectiveness and efficiency, • A working knowledge of SAP and Primevera P6, • APM / PMP qualification (or working towards a qualification) Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive.Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year.Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution.Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity).Rewarding Performance: All employees at management level and below are eligible for our bonus scheme.Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning. Refer a friend: Receive a financial reward through our referral programme. Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more.Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role.For a full list of our company benefits please visit our website.Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety.At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location: GB - Edinburgh Contract Type: Permanent Hybrid Working: Hybrid JBRP1_UKTJ

Assistant Building Manager - People. Energy. Experience. Edinburgh City Centre | Up to £30,000 + 10% Bonus + Excellent Benefits Not your typical Assistant Manager role. And definitely not a job where you'll spend your day sitting behind a desk. We're looking for a brilliant people-person and hands-on operator to help run a vibrant, premium residential building in the heart of Edinburgh. Think hotel-style service, high-energy hospitality and slick building operations all rolled into one. You'll be part of an environment that's busy, social and full of personality - working with a young customer base, leading a customer-facing team and helping create an experience people genuinely love being part of. What does the job actually involve? Working alongside the Building Manager, you'll help take ownership of the entire day-to-day operation. That means: • Leading from the front and getting the best from your team, • Creating a genuinely brilliant resident experience, • Making sure the building looks, feels and operates at its best, • Getting involved in events, engagement and building community, • Managing the everyday challenges that come with a busy building, • Coordinating maintenance, contractors and facilities, • Keeping on top of Health & Safety, compliance and operational standards, • Solving problems, making decisions and getting things done It's just as much about people and experience as it is operations. Who are we looking for? Your background isn't the most important thing - your personality, leadership style and potential are. You could currently be a: Assistant Hotel Manager | Duty Manager | Front Office Manager | Assistant Store Manager | Deputy Manager | Hospitality Manager | Restaurant Manager | Leisure Manager | Customer Experience Manager We're looking for someone who's energetic, outgoing, organised and ambitious. Someone who talks to people rather than walks past them. Someone who gets stuck in rather than says 'that's not my job.' And someone who wants more than their next job - you want somewhere you can genuinely build a career. Why Make the Move? • Up to £30,000 basic salary, • 10% performance bonus, • Excellent benefits package, • Only 1 in 3 weekends, • Shifts of 7am-4pm / 9am-6pm / 12pm-9pm, • Fun, sociable and people-focused working environment, • Huge opportunity to learn about operations, facilities, service and building management, • Genuine progression into Building / Residence Manager positions and beyond This is a fantastic opportunity for an ambitious manager who has the energy, personality and drive to make an impact. If you're great with people, love being in the middle of the action and want a career with somewhere to go - we want to hear from you. Apply today and come and see what building management can actually look like. JBRP1_UKTJ

hackajob is partnering directly with Leonardo to hire for this role. Job Description: Your impact At Leonardo in Edinburgh, we're looking for individuals who demonstrate technical capability, a drive for excellence, and the people skills needed to foster collaboration and quality ownership. Working within our Manufacturing Electronics Group, this is your opportunity to play a central part in ensuring our products and processes meet the highest standards of quality and reliability. You will work across multiple functions, supporting the full product lifecycle from concept and development to production and delivery. If you have a passion for Quality and Engineering, this could be your perfect career opportunity to work alongside other experienced engineers and shape your career in Aerospace and Defence. What you will do as Quality Engineer: • Partner with Operations, Programmes, and Integrated Project Teams (IPTs) to ensure products are delivered compliantly, on time, and within budget., • Drive continuous improvement by leading root cause analysis and promoting a culture of proactive problem-solving that reduces non-conformance costs., • Provide expert Quality guidance to help teams meet shared business and programme objectives., • Lead and support quality improvement initiatives, including KPI performance related to quality notifications (QNs), Material Review Boards (MRBs), and Failure Review Boards (FRBs)., • Co-ordinate, support and report in 8D investigations to help identify RCCA., • Support the planning, execution, and verification of quality activities across all project phases., • Oversee the timely processing of concessions, non-conformances, and production permits., • Help achieve key assurance milestones, ensuring compliance with contractual and regulatory standards., • Prepare quality reports and data analysis for stakeholders, turning insights into actionable improvement plans., • Conduct internal audits to assess adherence to processes and procedures, • Look to identify areas for process and product improvement through deployment of Six Sigma projects and Value Stream Mapping (VSM) activities. What you'll bring Working at an engineer level we want: • A background in Engineering, Quality, Manufacturing, Defence Electronics, or another technically demanding field., • Awareness of AS9100 / ISO9001 Quality Management Systems., • Awareness of Quality tools and techniques, including Root Cause Corrective Action, Process Mapping, First Article Inspection (FAI)., • Strong interpersonal, communication, and collaboration skills, and a commitment to an inclusive, team-focused culture., • A passion for continuous improvement, learning, and personal development., • Willingness to drive improvements and reduce process waste. This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn. Security Clearance This role is subject to pre-employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). For more information and guidance please visit: join us At Leonardo, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work-life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we're here to help you thrive. • Time to Recharge: Enjoy generous leave with the opportunity to accrue up to 12 additional flexi-days each year., • Secure your Future: Benefit from our award-winning pension scheme with up to 15% employer contribution., • Your Wellbeing Matters: Free access to mental health support, financial advice, and employee-led networks championing inclusion and diversity (Enable, Pride, Equalise, Armed Forces, Carers, Wellbeing and Ethnicity)., • Rewarding Performance: All employees at management level and below are eligible for our bonus scheme., • Never Stop Learning: Free access to 4,000+ online courses via Coursera and LinkedIn Learning., • Refer a friend: Receive a financial reward through our referral programme., • Tailored Perks: Spend up to £500 annually on flexible benefits including private healthcare, dental, family cover, tech & lifestyle discounts, gym memberships and more., • Flexible working: Flexible hours with hybrid working options. For part time opportunities, please talk to us about what might be possible for this role. For a full list of our company benefits please visit our website. Leonardo UK operates a grade-based salary framework with broad bands. The salary range shown reflects the approved grade band for this role, or a narrower hiring range published within that band, and is benchmarked against the external market. Exceptions above the standard range are managed through governance controls to protect internal equity. Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team-they are key contributors to shaping innovation, advancing technology, and enhancing global safety. At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know. Be part of something bigger - apply now! Primary Location: GB - Edinburgh Contract Type: Permanent Hybrid Working: Onsite JBRP1_UKTJ

Location: Ideally you will be based in the Central Belt of Scotland. This is a great opportunity for an individual interested in entering or returning to the sprinkler industries as a Service Engineer. What you will be doing • Responsible for PPM and small works projects across a few buildings, • Servicing all types of valve sets, • Carrying out 5 point flow tests on fire pumps, • Conducting general service checks What we will need from you • Experience in servicing all types of the following valve sets: Wet, dry, alternate, deluge and pre-Action (essential), • Experience of carrying out 5-point flow tests on sprinkler fire pumps and general service checks (essential), • Experience of Plumbing / Piping Knowledge & fault finding on sprinkler systems (essential), • Must have a full UK driving license able to cover a regional role (essential), • Sprinkler Installation Level 2 qualified (desirable), • Previous experience gained within Commercial / Industrial buildings environment (desirable), • Experience in small works install (desirable), • Experience and understanding of electronic reporting (desirable) What you can expect in return • Competitive & negotiable Salary Range, • 25 days holiday + opportunity to buy holiday, • Company pension scheme, • Company Van + fuel card, • Mobile phone and tablet, • 40 Hours per week worked from 8am to 5pm Monday to Friday Please note: You will be required to undertake an enhanced DBS check as part of your job role at Hall & Kay. Additional Company information At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction. What sets us apart? Our culture. What we call ‘the Hall & Kay way’.…it’s a people thing. Put simply, we know we can achieve more when we work as a team – with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver. This role would suit a Service Engineer, Multiskilled Engineer, Commercial Sprinkler, Engineer, Sprinkler Service Maintenance Engineer

JOB TITLE: L1 Service Desk Team Leader Location: Livingston SALARY: £28,000 - £32,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills? If you answered yes to any of the above, we may have the role for you! We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements. At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join us, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact. Together, we turn ambition into achievement. JOB SPECIFICATION: You’ll be responsible for a team of 10-12 colleagues within a busy helpdesk Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email 1-2-1s and coaching plans within your team, plus the delivery of performance reviews Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication. This role involves working Monday – Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch. REQUIREMENTS: Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment Confident delivering customer service and dealing with clients both by phone or email A keen interest in IT or experience managing a helpdesk team Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging. We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential. Disability Confident Leader Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation. As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role. We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at , and we will be happy to support you. KEYWORDS: 1st Line IT Support, 1st Line, 1st Line Team Leader, 1st Line IT Support Team Leader, Technical Analyst Team Lead, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1st Level Team Leader, 1st Level Technical Analyst Team Leader

Warehouse Team Leader Location: Livingston Salary: £30,000 per annum Hours: Full-time | Every Sunday off Join a Leading Employer and Take Your Logistics Career to the Next Level Are you an experienced warehouse professional looking for a varied role? We're recruiting on behalf of a well-established organisation for a Warehouse Supervisor to join its busy logistics operation in Livingston. This is a key role within the distribution network, supporting the management team and helping to ensure colleagues are well trained, motivated and working safely while delivering an excellent customer experience. What's on Offer? Competitive salary of £30,000 per annum Every Sunday off 33 days annual leave, including bank holidays Employee benefits platform with hundreds of discounts Employee discount Career progression opportunities 24/7 Virtual GP service Salary Finance scheme Pension scheme Death in Service benefit Life assuranceThe Role You will play a key role in supporting the day-to-day operation of a busy distribution centre. You'll provide leadership and guidance to the warehouse team, ensuring goods are received, checked, prepared and dispatched correctly while maintaining high standards of health and safety throughout the operation. Your responsibilities will include: Overseeing the unloading and receipt of goods into the warehouse Supervising the completion of required delivery vehicle checks and documentation Ensuring relevant vehicle documentation is correctly maintained and available for inspection Overseeing quality inspections of goods and taking appropriate action where required Ensuring goods are correctly wrapped and prepared for dispatch in line with company procedures Leading, coaching and supporting team members to maximise individual and team performance Supporting the management of Health & Safety across the distribution centre Monitoring workloads and ensuring manual handling and health and safety procedures are followed Supervising and assisting with the safe movement and handling of furniture and carpets within the warehouse Supporting general housekeeping across the distribution centre and vehicles Ensuring warehouse and vehicle standards are maintained Undertaking manual handling and heavy lifting as requiredAbout You We're looking for a confident and motivated warehouse professional who enjoys working with people and is comfortable taking responsibility within a busy operational environment. To be successful, you'll have: Previous experience leading, supporting or coaching a team within a warehouse environment Strong communication and interpersonal skills The ability to motivate and develop colleagues A positive and proactive approach to problem solving The ability to work effectively as part of a team A strong understanding of workplace health and safety The ability to undertake manual handling and heavy liftingApply Today If you're an experienced warehouse professional looking for your next step into a supervisory role, this is an excellent opportunity to join a supportive team with strong benefits and genuine opportunities for career progression. Apply today and take the next step in your logistics career with an organisation that values its people and recognises hard work. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Warehouse Supervisor Location: Livingston Salary: £30,000 per annum Hours: Full-time | Every Sunday off Join a Leading Employer and Take Your Logistics Career to the Next Level Are you an experienced warehouse professional looking for a varied role? We're recruiting on behalf of a well-established organisation for a Warehouse Supervisor to join its busy logistics operation in Livingston. This is a key role within the distribution network, supporting the management team and helping to ensure colleagues are well trained, motivated and working safely while delivering an excellent customer experience. What's on Offer? Competitive salary of £30,000 per annum Every Sunday off 33 days annual leave, including bank holidays Employee benefits platform with hundreds of discounts Employee discount Career progression opportunities 24/7 Virtual GP service Salary Finance scheme Pension scheme Death in Service benefit Life assuranceThe Role You will play a key role in overseeing the day-to-day operation of a busy distribution centre, ensuring the warehouse operates safely, efficiently and in line with company standards and procedures. As a Distribution Centre Supervisor, you will take responsibility for overseeing warehouse activity, monitoring operational performance and ensuring goods are received, checked, prepared and dispatched correctly. You will also be responsible for maintaining high standards of health and safety, housekeeping and compliance across the distribution centre. Your responsibilities will include: Overseeing the unloading and receipt of goods into the warehouse, ensuring processes are followed correctly and efficiently Supervising the completion of all required delivery vehicle checks and documentation Ensuring relevant vehicle documentation is accurately maintained, securely filed and available for inspection when required Overseeing quality inspections of goods and ensuring any issues are identified and appropriate remedial action is taken Ensuring goods are correctly wrapped, prepared and ready for dispatch in line with company procedures and quality standards Supervising warehouse activity and allocating workloads to ensure operational requirements and daily targets are achieved Monitoring individual and team performance, addressing issues where required and ensuring expected standards are maintained Taking an active role in managing Health & Safety across the distribution centre and ensuring company procedures are consistently followed Monitoring manual handling practices and ensuring colleagues operate warehouse equipment and handle goods safely Supervising the safe movement and handling of furniture and carpets throughout the warehouse Maintaining high standards of housekeeping across the distribution centre and vehicles Carrying out regular checks to ensure warehouse and vehicle standards are maintained Identifying operational issues and taking appropriate action to maintain an efficient and safe working environment Providing direction and guidance to warehouse colleagues as required to ensure smooth day-to-day operations Undertaking manual handling and heavy lifting as required About You We're looking for a confident and experienced warehouse professional who is ready to take responsibility for the day-to-day supervision of a busy distribution operation. You will be comfortable making decisions, maintaining standards and ensuring processes are followed, with the ability to manage competing priorities in a fast-paced environment. To be successful, you'll have: Previous experience in a warehouse supervisory or senior operational role Experience overseeing warehouse activity and managing day-to-day workloads Strong communication and interpersonal skills The confidence to provide direction, challenge where required and ensure standards are maintained A strong understanding of workplace health and safety procedures Good organisational skills and the ability to prioritise operational requirements A proactive approach to identifying and resolving operational issues The ability to monitor performance and ensure processes and procedures are followed Strong attention to detail and a commitment to maintaining high standards The ability to work effectively as part of a wider management and warehouse team The ability to undertake manual handling and heavy lifting Apply Today If you're an experienced warehouse professional looking to take the next step into a supervisory position, this is an excellent opportunity to take responsibility for the day-to-day running of a busy distribution operation. You'll have the opportunity to make a real impact by maintaining operational standards, supporting a safe and efficient working environment and ensuring the warehouse consistently meets its operational requirements. Apply today and take the next step in your logistics career with an organisation that values its people and recognises hard work. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Job title: HP Frameworks Administrator Location: Livingston Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. We’re looking for an organised, customer-focused HP Frameworks Administrator to join the team in Livingston. Working as part of the team, you’ll be responsible for managing the administration around HP products and framework requirements, ensuring orders, requests and customer information are processed accurately and efficiently. You’ll act as an important point of contact for customers and internal stakeholders, taking ownership of queries and ensuring actions are followed through to completion. At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join us, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact. Together, we turn ambition into achievement. What you will be doing: HP Frameworks Administrator Managing the administration of HP products across relevant customer frameworks and contracts. Processing customer requests and ensuring information is entered accurately across internal systems. Responding to customer queries via phone and email in a professional and timely manner. Liaising with internal teams, customers and HP to ensure requests are progressed smoothly. Maintaining accurate records, updating systems and keeping stakeholders informed of progress. Monitoring outstanding actions and following these through to resolution. Supporting the wider team with day-to-day administration and customer service activities. Ensuring processes and agreed service levels are followed. Taking ownership of customer queries and escalating issues where required. Building positive relationships with customers and colleagues to ensure a great customer experience. What we’re looking for: HP Frameworks Administrator Previous experience in a customer service, administration or coordination role. Excellent attention to detail and strong organisational skills. The ability to manage multiple tasks and prioritise effectively. Good IT and systems skills, with the confidence to learn new systems quickly. Strong written and verbal communication skills. The ability to enter and maintain information accurately. A professional and positive approach when dealing with customers. The confidence to take ownership of queries and see them through to resolution. The ability to work effectively as part of a team. Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging. We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential. Disability Confident Leader Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation. As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role. We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at (url removed), and we will be happy to support you. Keywords: HP, Administrator, customer service, IT Administrator, Hardware, Livingston, Order management, tracking, CRM, customer support

Job title: L1 Service Desk Analyst Location: Livingston Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Passionate about technology and helping people? As an L1 Service Desk Analyst in Livingston, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish/ At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference for customers, communities, and each other. For over 40 years, we've helped organisations across the UK unlock the power of technology. Today, we're one of the UK's leading independent technology partners, delivering innovative solutions that drive real-world outcomes across the public and private sectors. We believe in empowering our people to grow, challenge themselves, and achieve their ambitions. When you join us, you'll be part of a collaborative team where ideas are valued, development is encouraged, and your contribution has a genuine impact. Together, we turn ambition into achievement. What you’ll be doing: Acting as the first point of contact for technical incidents and service requests Logging, managing and resolving support tickets in line with agreed SLAs Taking ownership of tickets and providing regular updates to customers Troubleshooting hardware, software and end-user issues Escalating major incidents, security concerns and unresolved technical issues where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer service skills with a customer-first approach Excellent verbal and written communication skills Experience using ticketing or call-tracking systems Ability to prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued and empowered to be their authentic selves. We foster an inclusive culture where colleagues can thrive, regardless of age, disability, gender identity, race, ethnicity, religion or belief, sexual orientation, neurodiversity, caring responsibilities, socioeconomic background or any other aspect of their identity. Our goal is to ensure every employee has the opportunity to grow, contribute and succeed in an environment built on fairness, respect and belonging. We know that creating an inclusive workplace is an ongoing journey, and we are committed to listening, learning and taking meaningful action to ensure all our people can achieve their full potential. Disability Confident Leader Government's Disability Confident scheme. This reflects our commitment to removing barriers and ensuring disabled people have equal opportunities to join, develop and progress within our organisation. As part of this commitment, we operate a Guaranteed Interview Scheme, offering an interview to candidates with a disability who meet the essential criteria for the role. We will always consider reasonable adjustments throughout the recruitment process and during employment to ensure candidates and colleagues can fully participate and perform at their best. If you require any adjustments during the application or interview process, please contact us at (url removed), and we will be happy to support you. Keywords: L1 Service Desk Analyst, L1, first line, support, customer service, service desk analyst, IT support, technical support