1st line support jobs in RydeCreate job alerts

JOB ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service requests are handled efficiently and escalated to the relevant team, and contribute to the continuous improvement of our digital services. Key responsibilities Act as the first point of contact for users, providing high-quality customer support. Log, prioritise and categorise incidents and requests using Jira Service Management. Perform initial investigation and diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records of all interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices and ISO 20000 processes. Triaging/management of major incidents using the knowledge base. Essential Experience in a Service Desk Analyst position. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Experience using Confluence Excellent communication and customer-service skills. Strong problem-solving and triage ability in line with 1st and 2nd line support. Eligibility and willingness to obtain SC clearance. Ticket, troubleshooting and service management experience Working with/within a knowledge management platform. Desirable MoD, Defence or wider UK Government experience ITIL 4 Foundation Confluence and Jira familiarity Understanding of continuous improvement Experience working in a high-secure environment Role Specifics 8am - 4pm, on-site Base location - Portsmouth Contract until 30/04/2028, fixed-term permanent available if preferred. This is an excellent opportunity to grow your career within a structured, secure, and modern IT service environment. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy

Provides IT support (remote and on-site), troubleshooting, and infrastructure maintenance.

The job activities listed are not exhaustive and may be added to or amended consistent with the job purpose. With an exciting benefits package, working for Dumfries and Galloway Council supports you to invest in your own health and wellbeing. This post is considered as Regulated Work with Vulnerable

Any information that is disclosed on a PVG membership or update check, if relevant to the post being applied for, will be discussed with the applicant and investigated prior to any formal offer being made. You must ensure you meet every 'essential' criteria stated on the Person Specification to be c

At Avenues, we believe that when our teams feel valued and supported, they create the best possible outcomes for the people we support. We are looking for Night Support Workers to work with us in Hildenborough, supporting 5 people with learning disabilities, autism, communication difficulties, and b

What You'll Be Doing Providing technical support and resolving application issues within agreed SLAs Troubleshooting and managing client tickets from start to resolution Working closely with stakeholders, analysts, and developers * Communicating clearly with clients and delivering excellent cust

What You’ll Get: Early Pay – access your wages before payday Paid enhanced DBS (so no cost to you) Flexible working to suit your lifestyle Paid annual leave (pro rata) Award-winning training to boost your skills Pension scheme and life assurance Discounts on shopping, holidays, and more (Blu

In this crucial role, you will ensure materials availability and support warehouse operations, including picking, packing, storage, kitting, and distribution of components, maintaining exceptional service standards. Quality Assurance: - Adhere to packing procedures and guidelines to maintain quality

Forklift truck duties (Counterbalance) Loading, unloading, moving stock around site Using Plant Machinery to load containers/bunkers Carrying out general maintenance and cleaning About you Previous FLT (Counterbalance) and Warehousing experience is essential Previous experience of working within Rec

JDR Recruitment are recruiting for a Warehouse Operative / FLT driver to join our client based in Middlewich CW10 This is a fantastic opportunity to our client who is growing business, this position is temporary to permanent Location: Middlewich CW10 Salary: £13. Contract Type: Temporary to permane

GBP hourly Essential requirements for Warehouse Operative FLT - Reach, Counterbalance A Counterbalance FLT licence GCSE level education or equivalent A UK driving licence Desirable requirements for Warehouse Operative FLT - Reach, Counterbalance Relevant NVQ qualification Qualified to GCSE or equiva

You must be reliable, hard working and able to work both alone and as part of a team. Stacking goods on to pallets along with general warehouse duties.

IT Technical Support role involving on-site deployment and refresh of IT equipment, including unboxing, installation, and data logging at two Sheffield and Doncaster sites.

IT Service Desk Analyst providing first point of contact support for users in an automotive manufacturing environment. Responsibilities include incident and request management, technical support for hardware/software/network issues, and user access management.

If you are interested please call 01788225890. The Best Connection is acting as an Employment Business in relation to this vacancy.

Support the day-to-day warehouse operation by carrying out inbound, outbound and stock control activities using the Warehouse Management System (WMS). They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Are you

Seeking a skilled warehouse operative to handle steel stock, operate machinery (forklift, cranes, bandsaws), load/unload deliveries, pick orders, and maintain a safe environment. Must be reliable and able to work independently or in a team.

In this position you will be testing electrical items for resale whilst working alongside a friendly and supportive team. For this Warehouse Operative position you will be:Testing and refurbishing electrical itemsWork to daily/weekly targetsKeep safety and quality standards highUse different techniq

Training program for IT support roles, providing courses, practical experience, and job placement within the UK.

Support incident investigations, analysing root causes, and support corrective action plans to prevent reoccurrence. Knowledge of relevant SHEQ regulations, standards and best practice. Project Partners are now recruiting for a SHEQ Advisor to come and join an established team in Eastleigh, Hampshir

Strong understanding of operational PFI contracts and lifecycle management. Conduct FM benchmarking exercises to evaluate service delivery and value against the wider market. Technical background in Building Surveying, Facilities Management, Building Services, Asset Management or a similar disciplin

This is an outstanding opportunity to become part of one of the region's strongest corporate practices, advising an impressive client base ranging from owner-managed businesses and entrepreneurs through to larger corporate organisations on complex and high-value transactions. Commercially minded wit

Understanding of inventory, delivery scheduling, and production priorities in a fast-paced environment. The environment is fast-paced, evolving and high impact - ideal for someone who:. To apply for this Buyer/Procurement Buyer/Purchasing Buyer candidates must be eligible to live and work in the UK.

We are looking for a talented and commercially minded Retail Makeup Artist who can combine exceptional artistry with genuine customer connection and strong selling skills. This isn't a role for someone who wants to focus solely on makeup application – you'll enjoy the commercial side of beauty ret

Ardent is the UK’s leading provider of land, consent management, and stakeholder engagement services, supporting major infrastructure and regeneration projects from concept to delivery. Update bid management systems and support post-bid reporting and lessons learned documentation. Support Heads of

Experience supporting and monitoring live production services – the focus is on application monitoring and is more of an Ops role investigating issues on a daily basis. Experience investigating application defects, infrastructure issues and performance bottlenecks. If you're an experienced Site Re

This is a well-established private high street practice, with a large will bank to tap into. You will be ambitious, commercially minded and ready to take the next step in your career. The benefits are very good, and can be discussed at interview, to be salary lead or bonus incentivised, with a host

Collaborate with study teams and cross-functional stakeholders to support timely study delivery, accurate data collection, and effective issue resolution. Strong communication and interpersonal skills, with the ability to build effective relationships with investigators, site teams, sponsors, and ot

Support the development and delivery of the risk strategy and risk appetite. Build strong relationships with senior stakeholders and functional leaders. Strong understanding of operational risk frameworks and control environments.

This is a great opportunity to join an established property team within a supportive and collaborative environment. This is an excellent opportunity for an experienced conveyancer who is confident running their own caseload, as well as newly qualified solicitors or Licensed Conveyancers looking to e

The role of the Senior Project Manager is to proactively lead and coordinate Generis, customer and partner resources to implement contracted customer projects, or major workstreams, to the specified time, cost and quality targets. Our mission is to provide industry-defining implementations that are

This is a fantastic opportunity to join one of the fastest growing consultancies in the data world, as they continue to scale, and be part of this exciting growth journey. Our client is an award-winning, pure-play data & AI consultancy, and one of the fastest growing companies in its sector. You wil

This is an excellent opportunity for either a laboratory technician looking to develop their career or a recent chemistry graduate seeking hands-on industrial experience within a fast-paced and innovative start-up environment. As part of our Product Development team, you will be working with senior

Deep understanding of CDM Regulations, Eurocodes, NEC contracts, and UK water industry standards. We are seeking a senior technical leader to drive multidisciplinary design teams from early-stage feasibility right through to detailed design and construction support. Chartered Engineer (CEng) or Inco

Build and maintain strong relationships with key stakeholders, including utility providers, regulatory bodies, infrastructure developers, and private sector organizations. Strong understanding of revenue growth, profit margins, and pricing strategies. Ardent is the UK’s leading provider of land, c

Strong stakeholder management and communication skills. Candidates do not need to be Bristol-based. Ideally 1 October, with the possibility of an earlier September start.

Enjoy the benefits of remote working while staying connected through our state-of-the-art systems. Professionals who value autonomy and wish to build their own client base while leveraging our robust platform and support. Are you a legal professional ready to break free from traditional constraints?

Deliver pricing strategy, revenue management / yield management and commercial transformation workstreams across client engagements. Support development of go-to-market strategies, sales effectiveness programmes and commercial analytics. Ability to work with senior stakeholders and contribute to com

Help maintain consistently high customer-service standards. FindCore are thrilled to be assisting a well-established business with the recruitment of a Remote Customer Service Advisor. This role offers fully remote working, consistent Monday–Friday hours and the opportunity to join a supportive an

You will support the Cost Lead in delivering robust cost management, assurance, and reporting across a complex, large-scale project. Support reporting, forecasting, and performance analysis. Strong leadership and stakeholder management skills.

Construction / Schemes Manager. Applicants should have a reasonable NEC contractual and commercial knowledge, coupled with good planning, programming, resource management, team leader and stakeholder engagement skill. A proven track record of delivering road and pavement infrastructure improvement s

SystemsAccountants are a leading finance systems and finance transformation resource partner. If you are a candidate on the market for your next position, or an organisation looking to explore your staffing options, then please get in touch with Christopher. This is a hands-on, client-facing contrac

With staff that are active members of the IfSE and IET, we can provide you with technical leaders and a trusted service that is based on best practice and places systems thinking and systems approaches at the heart of any project. Candidates must be willing to undergo an internal baseline personnel

Harvey Nash have partnered with a global business well established within the online gaming/gambling industry who have ambitious growth plans. The company have a wide array of clients ranging from independent gaming studios to the world’s largest online casinos delivered into by teams across UK, C

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law. Engage with stakeholders ac

Optimising existing articles in line with SEO best practice. Working with internal teams to identify emerging customer questions, trends and opportunities for new content. Maintaining a consistent brand voice and high editorial standards.

The Academic Registrar provides strategic and executive leadership for quality assurance, academic data, governance systems and regulatory compliance infrastructure. Experience: Must have governance and quality experience within a Higher Education institution. Title: Academic Registrar and Designate