Trabajos call center en España

Location: Madrid, Spain (On-site – Puerta de Toledo / Pirámides area) Company: Foundever® Working hours: Full-time | 39h/week Salary: €1,635.33 gross/month Contract: Fixed-term contract (3 months) Start date: ASAP Would you like to join an international fashion and footwear brand in a dynamic customer service environment? At Foundever®, we are looking for a native or bilingual Portuguese speaker with an advanced level of English to join our Madrid team as a Customer Service Advisor. Key Responsibilities • Support customers via phone, chat, and email, • Handle inquiries related to orders, deliveries, invoices, and claims, • Deliver an excellent customer experience, • Perform administrative and back-office customer support tasks What We Are Looking For: • Native or bilingual Portuguese, • Advanced English level (minimum C1), • Previous experience in customer service or call center environments is valued, • Legal eligibility to work in Spain Training • Paid training included in the contract, • Duration: 5 days, • Schedule: 09:00 – 18:00 What We Offer • Salary of €1,635.33 gross/month, • Monday to Friday schedule: 09:00 – 18:00 (including public holidays), • International and professional work environment, • Real opportunities for professional growth within Foundever®, • On-site work at our Madrid hub If you are interested in joining a multicultural team and developing your career in customer experience, we would like to hear from you. At Foundever, we invest in your professional and personal growth through a holistic well being approach covering physical health, work life balance, and social impact. Foundever is committed to equal opportunities, diversity, and inclusion. This recruitment process supports blind CV screening.

¿Quiénes somos? Comenzamos nuestras operaciones en marzo de 2012 como la aerolínea de bajo coste del Grupo Iberia. Somos una compañía que conecta personas de forma responsable, ofreciendo una experiencia única y al alcance de todos, basada en la excelencia, la puntualidad y la amabilidad. Con una visión clara: que cada vuelo sea una experiencia extraordinaria. Desde nuestros inicios, hemos apostado por un modelo “Low Cost, High Quality”, que combina las ventajas de las aerolíneas low-cost, como precios competitivos y eficiencia operativa, con atributos propios de las aerolíneas tradicionales, como clase Business, conexiones convenientes y programas de fidelización. Con base en la T4 del Aeropuerto de Madrid-Barajas, centramos nuestra operación en el corto y medio radio, ofreciendo tanto tráfico directo como conexiones con la red de largo radio de Iberia. Más de 68 millones de pasajeros han confiado en nosotros desde el inicio de nuestras operaciones. En 2025, nos situamos entre las cuatro principales aerolíneas del aeropuerto Adolfo Suárez Madrid-Barajas y somos líderes en las rutas entre Madrid y los archipiélagos españoles. La puntualidad es una de nuestras principales señas de identidad, reflejo de nuestro compromiso con la excelencia operativa y clave en nuestra trayectoria. Entre 2014 y 2018 fuimos la aerolínea low-cost más puntual del mundo, y conseguimos también el reconocimiento como la low-cost más puntual de Europa en 2019 y 2022. En 2023, 2024 y 2025 fuimos la aerolínea más puntual de Europa. Iberia Express forma parte del Grupo Iberia, cuya red opera a más de 140 destinos en todo el mundo y es líder en las conexiones entre Europa y América Latina. También formamos parte de IAG (International Airlines Group), uno de los mayores grupos de aerolíneas a nivel global, y somos miembros de oneworld, una alianza de quince compañías aéreas que conecta más de 900 destinos en 170 territorios. Lo que tendrás que hacer: Tendrás que dar apoyo a las 3 ramas dentro del departamento de Cliente: Customer Experience: • Realizar presentaciones semanales y mensuales sobre la calidad del servicio para el comité de dirección., • Supervisar el programa de Voz del Cliente (NPS) y llevar a cabo análisis específicos dentro del área de Experiencia del Cliente., • Revisar y categorizar los comentarios de los pasajeros obtenidos a través de la encuesta de satisfacción. Customer Service/ Reclamaciones: • Coordinar la gestión de las reclamaciones de pasajeros, incluyendo la interacción con proveedores, soporte y seguimiento., • Gestionar las recuperaciones del seguro MAPFRE., • Realizar el seguimiento y análisis de la actividad del Call Center. Servicio a bordo: • Analizar las incidencias reportadas por las tripulaciones., • Coordinar la gestión de incidencias con proveedores, realizar informes y seguimiento., • Gestionar los QCRs (Quality Control Reports). Lo que esperamos de ti: • Buscamos a una persona con capacidad para analizar, planificar y organizar tareas de manera efectiva., • Se requiere ser metódic@, detallista y riguros@ en el manejo de datos y procesos.Valoramos un perfil proactivo con pensamiento crítico, capaz de aportar soluciones creativas a desafíos complejos., • Habilidad para trabajar de manera colaborativa y efectiva en equipo., • Nivel medio/altode inglés., • Habilidades avanzadas en el manejo de Excel, garantizando la capacidad para realizar análisis, • detallados., • Se valoran conocimientos en: Amadeus/ Resiber y/o entorno aeroportuario. Lo que podemos ofrecerte: • Posibilidad de desarrollo y aprendizaje en el seno de una empresa reconocida por su prestigio, • en el sector., • Participación en un programa de prácticas remuneradas, brindándote una experiencia valiosa y reconocimiento por tu contribución., • Te proporcionaremos un entorno propicio para potenciar tus habilidades y conocimientos, promoviendo tu crecimientoprofesional., • Ayuda económica de 850€ al mes.

🆕En Redion estamos buscando una persona para liderar nuestro equipo de operaciones en una plataforma de asistencia médica en nuestra oficina de Villamayor en Salamanca. Si tienes experiencia gestionando equipos en entornos de atención telefónica, contact center, customer service o plataformas de asistencia, y te motiva liderar una operación orientada al servicio, queremos conocerte. 📌¿Cuáles serán tus funciones? • Supervisar la actividad diaria del área, identificando oportunidades de mejora y resolviendo incidencias., • Apoyar al equipo en la gestión de asistencias complejas y en situaciones de alta demanda., • Formar, acompañar y evaluar al equipo, impulsando su desarrollo y el buen clima de trabajo., • Participar en la planificación y organización operativa, anticipando necesidades y optimizando recursos., • Analizar indicadores de actividad, productividad y calidad, proponiendo acciones de mejora., • Colaborar con diferentes áreas para asegurar una excelente experiencia de cliente y la eficiencia operativa del servicio., • Contribuir al cumplimiento de objetivos de productividad y control de costes., • Elaborar y gestionar reportes e indicadores clave para la toma de decisiones. ✔️ ¿Qué necesitamos que tengas? • Experiencia previa como Team Leader, Supervisor/a, Coordinador/a o Responsable de equipo en entornos de atención telefónica, contact center, call center, customer service o plataformas de asistencia., • Conocimiento de procesos operativos y gestión de incidencias., • Habilidades de comunicación, organización y resolución de problemas., • Capacidad para liderar, acompañar y motivar al equipo., • Orientación al servicio, responsabilidad y proactividad., • Nivel alto de español e inglés. 🏆¿Qué podemos ofrecerte? • Incorporación inmediata a un entorno internacional., • Jornada completa en turno intensivo de mañana y/o tarde., • Contrato indefinido., • Modelo de trabajo híbrido, • Salario competitivo + plus de idiomas., • Centro de trabajo en Villamayor, Salamanca., • Club de descuentos para ti y tus familiares. Europ Assistance es ahora Redion. Durante más de 60 años, hemos sido un proveedor global de soluciones de asistencia y seguros, ayudando a personas y empresas en los momentos que realmente importan: en casa, en desplazamiento y durante sus viajes. Ofrecemos una amplia gama de servicios, desde asistencia sanitaria y en carretera hasta apoyo y soluciones de protección en los viajes, ayudando a las personas a afrontar lo inesperado y vivir con mayor tranquilidad. Hoy evolucionamos. Redion combina Europ Assistance y Generali Employee Benefits, integrando experiencia en asistencia, seguros y beneficios corporativos para ofrecer soluciones más sólidas y personalizadas, impulsadas por la innovación y una perspectiva global. Lo que no cambia es quiénes somos y cómo trabajamos. Seguimos al lado de las personas cada día, con dedicación, fiabilidad y compromiso. Nuevo nombre, mismo compromiso. Como empresa y compañía empleadora responsable, aplicamos el principio de igualdad de oportunidades en todos nuestros procesos de selección, valorando únicamente las competencias personales y profesionales. Fomentamos la diversidad, el desarrollo profesional, el bienestar personal y un entorno de trabajo inclusivo y accesible. You live, we CARE.

AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management • Supervise daily operations of in-house or outsourced call center teams., • Track and report on core operational KPIs including:, • Call answer rate and abandonment rate., • Average speed of answer (ASA) and average handling time (AHT)., • Work order closure rate and first contact resolution (FCR)., • Customer satisfaction (CSAT) score., • Generate daily, weekly and monthly operational performance reports., • Identify operational bottlenecks and implement process improvements to meet requirements. 1. Service Quality Assurance & Standard Compliance • Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review., • Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques., • Analyze quality trends and identify training needs for the team., • Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements., • Drive continuous improvement in service quality and customer experience. 1. Escalated Complaint Resolution & Crisis Management • Serve as the primary escalation point for complex customer complaints and emergency service incidents., • Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours., • Conduct root cause analysis for high-impact customer complaints and implement preventive measures., • Maintain detailed records of escalated cases and track resolution progress until closure. 1. Knowledge Base Management & Information Synchronization • Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base., • Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures., • Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 1. Training & Performance Management • Design and deliver comprehensive onboarding training programs for new call center employees covering:, • Brand standards and service etiquette, • Product knowledge and vehicle features, • CRM system operation and work order management, • Customer service skills and complaint handling techniques, • Develop and implement ongoing training programs to enhance team capabilities., • Design and execute performance-based incentive schemes to motivate the team. What you will bring: • Bachelor's degree in Business Administration, Communications or related field., • Minimum 2-3 years of experience in call center operations, customer service or CRM management., • Proven experience in KPI monitoring and service quality management., • Proficiency in both English and Spanish., • Strong problem-solving skills and ability to handle high-pressure situations., • Experience with CRM systems (Salesforce, Dynamics or similar) and call center software., • Advanced proficiency in MS Office (Excel, Word, PowerPoint).

We are actively looking for a dynamic and customer-focused individual who can join our team as a Customer Care Representative in the Transaction Review Department. As the first line of compliance, you will play a key role as the resolution point for customers and agents’ inquiries. In this essential position, you will serve as a trusted advisor, providing exceptional service and support to address their inquiries, resolve issues, and ensure their overall satisfaction. Your primary responsibility will be to interact with customers and agents in a professional and courteous manner, effectively from a compliance perspective. You will listen attentively to their concerns, demonstrating empathy and understanding, while proactively offering solutions to meet their needs. As a Customer Care Representative inside Transaction Review Group, you will, not only, utilize your strong communication skills, but also your compliance knowledge to resolve the incoming inquiries from our customers and agents. Your ability to navigate customer inquiries with ease and efficiency will be crucial in delivering seamless and satisfying customer experience and at the same time complying with regulatory and internal rules. Overall, this role is a hybrid between Transaction Review Analyst and Customer care representative to resolve during the call the issues related to Compliance such as performing interviews to detect and prevent any risk related to Money Laundering, Terrorism Financing and fraud. ROLES & RESPONSIBILITIES • Resolves inquiries related to compliance via Phone, system email and internal system (FxClient)., • Perform interviews (create fraud questionnaire and fraud ID)., • Release or cancel transactions., • Unblock Customers., • Modify customer information., • Guide agent and customer about compliance rules., • Resolve product or service problems by clarifying the customer's complaint; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and escalating the issue if necessary., • Recommend changes that may be needed to management by collecting customer information and analyzing customer needs., • Contributes to the TRG team by assisting in accomplishing department goals., • Keeping up to date with all the new changes and information which may be relevant to your position, you need to be knowledgeable., • Follows all internal procedures and policies., • Completes assigned tasks and shift responsibilities daily., • Maintains customer satisfaction at high levels., • Ensure the quality of call standards are met for the department. POSITION REQUIREMENTS • College level, preferably Bachelor's degree in any course., • Good knowledge of MS Office and Internet Explorer., • At least 1 year´s work experience in call center and/or compliance positions., • Advanced level of English & French, • Strong customer service orientation., • Excellent communications skills (both oral and written)., • Team worker., • Attention to detail., • Flexibility regarding work schedule., • Any other language is a plus. PERKS & BENEFITS • Medical, Dental & Vision Insurance, • Employee Stock Purchase Plan, • Paid Vacation / Sick Leave, • Hybrid Work Schedule, • Tuition Assistance, • Corporate gatherings, team bonding events, and much more

¡Nuestros equipos de comercial siguen creciendo! Si buscas incorporarte a un ambiente joven y dinámico en el que cada día es distinto, e impulsar la financiación de proyectos I+D+i, en LEYTON encontrarás precisamente esto. Llevamos más de 25 años en activo, y con casi 3.000 empleados en nuestras sedes internacionales, estamos posicionados como la consultoría líder mundial en financiación I+D+i. Para continuar logrando un desarrollo constante, buscamos incorporar perfiles como Sales Development Representative para nuestro equipo de ventas de Madrid. ¿Cómo sería tu día a día como Sales Development Representative? • Realizarás la prospección en nuestro CRM y primer contacto telefónico con posibles clientes (B2B, empresas, puerta fría), • Agendarás las reuniones a los compañeros Business Developers, que serán los que ejecuten la venta final., • Gestión de oportunidades diarias y seguimiento de cuentas potenciales ¿Qué necesitas para triunfar en el puesto? • Formación académica de grado medio o superior, • Preferible experiencia de trato con cliente (tienda, hostelería, recepción, call center, administración o similar), • Habilidades comunicativas, • Ganas y motivación por el aprendizaje continuo ¡Nosotros aportaremos todo lo necesario para tu desarrollo profesional! ¿Qué ofrecemos como tu futura empresa? • Contrato indefinido y plan de carrera dentro de una empresa líder en pleno crecimiento y expansión, • Jornada completa con flexibilidad de entrada y de salida: L - J de 8:30-9:30 a 18:00-19:00 con 1h para comer. Los viernes, jornada intensiva de 8:00-8:30 a 15:00-15:30, • Jornada intensiva el mes de agosto, • Beneficios sociales de seguro médico y retribución flexible en concepto dietas, • Frutas, café, e infusiones gratis ilimitadas en las oficinas, • Podrás disfrutar del día de tu cumpleaños libre Se tendrá en cuenta grado de minusvalía o certificado discapacidad reconocida = o > 33%.

Contrato indefinido En Ares Proptech necesitamos incorporar un Appointment Setter / Gestor de Leads Inmobiliarios. (Lugar de trabajo: Chamartin) Ofrecemos: contrato indefinido, sueldo fijo + comisiones + incentivos 🎯 Qué vas a hacer • Contactar leads cualificados (no puerta fría), • Hacer seguimiento estratégico (no insistencia vacía), • Detectar motivación real de venta, • Coordinar citas con el equipo comercial, • Alimentar el CRM con criterio (no rellenar por rellenar) ⚠️ A quién NO buscamos • Personas que necesitan que les digan qué hacer todo el tiempo, • Perfiles de call center sin ambición comercial, • Gente cómoda con lo básico Si buscas “un trabajo tranquilo”, este no es tu sitio. 🚀 A quién SÍ buscamos • Perfil comercial, ambicioso y con energía, • Buena comunicación y capacidad de persuasión, • Mentalidad de mejora constante, • Que entienda que su rendimiento impacta directamente en resultados 💼 Qué ofrecemos • Formación en nuestro sistema, • Entorno de alto rendimiento, • Posibilidad real de crecimiento dentro de la compañía 🔥 Importante No valoramos tanto tu experiencia como tu actitud. Si encajas, no envíes un CV estándar. Cuéntanos por qué deberíamos hablar contigo.

En Ocasionplus, líder en el sector de compra y venta de vehículos de ocasión, estamos buscando COORDINADOR/A responsable de gestionar y entrenar al equipo comercial, es fundamental que tenga vocación comercial y alta orientación al logro. Funciones a Realizar: -Hacer reclutamiento y selección, formar y desarrollar personas con perfil comercial, potenciar las habilidades comerciales de los equipos, entrevistar y colaborar en la contratación de más comerciales. -Controlar diariamente la entrada y asignación de leads y los ratios de gestión de los mismos por cada gestor comercial. • Verificar la correcta distribución de la carga de trabajo entre los comerciales y asegurar que cada día se gestionan todos los clientes asignados de forma correcta., • Coordinar los turnos del equipo comercial para garantizar la correcta ejecución del servicio., • Evaluar las capacidades de los Comerciales, y enseñar las palancas comerciales a cada uno de ellos., • Resolver dudas con la estrategia comercial y los procedimientos., • Identificar carencias formativas del equipo o necesidades de formaciones de seguimiento y refuerzo para el equipo., • Gran capacidad de análisis., • Buen manejo de herramientas de gestión y reporte. Requerimos: Se necesita un supervisor, entrenador y responsable de equipo comercial, que gestione al personal comercial de los concesionarios a nivel nacional. Una persona proactiva, dinámica, que sepa trabajar por objetivos, motivador, metódico y como factor imprescindible, experiencia manejando equipo de personas. Experiencia de al menos 2 años como coordinador (p.e., de call center) o responsable comercial. Ofrecemos: • Contrato Indefinido, • Salario entre 18k a 80k (Incluyendo Variable), • Trabajo Presencial en Las Rozas (Madrid), L-V en 2 turnos: una semana de 9:00 a 18:00h, otra semana de 11:30 a 20:30h ( en ambos casos con una hora para comer), • Grandes posibilidades de Crecimiento y Desarrollo profesional según buen desempeño Aplica a nuestra oferta!!

🚀 We are looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. 🔎 What we look for? We are looking for Application Operations Support , to contribute in a project with one of our global customer in wealth management. 📍 Work Location: Work model in hybrid in Madrid (3 days at the office, 2 WFH), Feel free to apply if you are also open to relocation! 📋 Main tasks and accountabilities will be: • Ensuring the operation of core banking applications in respect to application management (2nd level support), • Processing of incident tickets generated by monitoring systems and the local service desk within SLAs, • Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders, • Takeover of periodical on-call duty (weekly 7x24), • Administration of change requests, for application related process fulfillment, • Participation in periodic releases on weekends, • Engage in projects relating to operational aspects for existing or newly integrated applications, • Process optimization and automation of repetitive tasks including handover to L1 (Control Center) 💡 What do we expect from you? • Professional experience in application support, • Good Unix know-how (shell scripting is an advantage), • Knowledge of Windows OS at server level, • Knowledge of Java application server / database / AWA is an advantage, • Good written and spoken English, German an advantage Nice to have • ITIL Foundation certification, • Ideally, experience in banking with a knowledge of financial products, • Process-oriented and analytical approach 💰 What can we offer? ✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! ❤️ Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). 🍴 `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) 🎓 Free access to several training platforms 🚀 Professional stability and career plans 🚶 UST also, compensates referrals from which you could benefit when you refer professionals. 🔗 The option to pick between 12 or 14 payments along the year. 🏡 Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) 🎁 UST Club Platform discounts and gym Access discounts 📧 If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

¡En Ayesa Digital crecemos contigo! Cada profesional de nuestra empresa es importante para nosotros. Gracias a ellos somos más de 11.000 personas trabajando con el mismo objetivo en 10 países. Si eres una persona entusiasta y buscas un nuevo reto profesional, ¡este es tu sitio! Actualmente buscamos un/a Técnico/a de Comunicaciones con al menos 5 años de experiencia para incorporarse a un proyecto estable y de larga duración dentro del sector bancario. ¡Anímate a dar el salto! ¡Te estamos esperando! ¿Qué vas a hacer? • Administración y soporte de entornos de telefonía Cisco y Microsoft Teams., • Gestión de Cisco Call Manager (CUCM) y participación en la migración de telefonía a Microsoft Teams., • Administración de telefonía en Microsoft Teams, tanto desde la aplicación Teams como en terminales físicos Yealink., • Gestión de Cisco Contact Center (CCX), incluyendo locuciones, colas de llamadas y Cisco Finesse., • Administración de CUACA (Attendant Console)., • Gestión y soporte de SBCs Oracle para el enrutamiento y análisis de llamadas., • Administración de Nice como plataforma de grabación de llamadas., • Soporte sobre la infraestructura de comunicaciones y participación en su evolución. ¿Qué buscamos? • Al menos 5 años de experiencia como Técnico/a de Comunicaciones., • Experiencia en Cisco Call Manager (CUCM)., • Experiencia en telefonía Microsoft Teams y terminales Yealink., • Conocimientos en Cisco Contact Center (CCX), Cisco Finesse y CUACA., • Experiencia con SBCs Oracle., • Experiencia con Nice., • Certificación CCNA o CCNP., • Disponibilidad para trabajar en modalidad híbrida y en turnos rotativos. ¿Dónde trabajarás? Modalidad híbrida en Madrid: • Dos semanas de teletrabajo., • Una semana presencial. Horario: • Turno de mañana: 07:00 a 15:00., • Turno de tarde: 13:00 a 21:00. Durante el primer año no será necesario realizar guardias hasta adquirir el conocimiento completo del entorno. Ofrecemos un camino lleno de aventuras: -¡Llega hasta donde tú quieras! Crece con nuestros programas de desarrollo! Te ayudaremos a marcar tu itinerario de futuro anualmente participando en proyectos vanguardistas con los mejores profesionales del sector. -Porque lo importante sois tú y los tuyos: contamos con políticas que facilitan la conciliación entre la vida profesional y personal: Flexibilidad horaria, Smart Job y jornada intensiva en verano. -Tú decides cómo usar tu dinero: disfruta de nuestra retribución flexible, contamos con: Seguro médico, Ticket Restaurant, Guardería y Transporte. -Plan Bienestar descuentos en viajes, tecnología, formación, deporte, belleza y ¡muchos más. -Diviértete participando en los diferentes concursos y actividades que organizamos: ¿te gusta el deporte, escribir, la fotografía? Todo tiene cabida. -¡Actualízate! apostamos por un aprendizaje continuo, contamos con formación ¡Únete a la multinacional española tecnológica referente en el mundo! Atendiendo a la Ley Orgánica 3/2007, de 22 de marzo, la empresa se ha marcado como objetivo promover la defensa y aplicación efectiva del principio de igualdad entre hombres y mujeres, evitando cualquier tipo de discriminación laboral por razón de sexo, garantizando así las mismas oportunidades de ingreso. Asimismo, fomentamos la diversidad, rechazando cualquier tipo de discriminación por razones de raza, sexo, diversidad funcional, religión, orientación sexual, identidad sexual, o cualquier otra condición personal o social, apostando por construir un entorno inclusivo y enriquecedor

Senior NetDevOps Engineer for LAN/WiFi Your role and work environment: You will join an international team that is responsible for developing, rolling out and supporting LAN & Wi-Fi access networks, which is a global standard. You will participate in agile work processes such as daily stand-ups, sprint reviews and planning. Together with the Product Manager, the team (squad) works on common goals and a shared backlog. We use video and collaboration tools to facilitate the communication process. The LAN & Wi-Fi Squad is responsible for delivering high-speed low latency networks on ING locations worldwide, based on a cloud-managed SaaS solution. The position is a DevOps role which means you are developing, implementing and managing new and existing infrastructure with the focus on making the work more efficient and predictable by automation. The latest technique in orchestrating infrastructure is used, interest and preferably experience with automation and network development is required Your key responsibilities: As a Senior NetDevOps Engineer for LAN/WiFi, you will: • develop and maintain automation solutions for network infrastructure, ensuring scalability, reliability and security ,, • design, implement and optimize scripts and software to automate network operations and reduce manual tasks,, • test and validate automation code and scripts, including those delivered by you and other squad members,, • perform code reviews and enforce coding standards within the squad to maintain quality and consistency,, • execute incident resolution, implement changes and drive continuous improvements for our LAN Wi-Fi services,, • create and maintain clear documentation of automation workflows, standards and best practices to support knowledge sharing and ensure compliance,, • participate in troubleshooting and root cause analysis for automation-related and network related issues,, • provide technical guidance and mentorship to squad members on automation practices., • standby/on-call duty on a rotational basis to support incidents and maintain service continuity. What are we looking for? Want to know if this job is the right fit for you? These are some of the qualities we value most for this role. And if the shoe fits… don’t hesitate to apply! • are an energetic network automation engineer with more than 8 year of experience as a NetDevOps Engineer and enjoy programming and scripting and can apply these skills in an enterprise environment,, • experience working in Agile/DevOps environments, • experience with CI/CD pipelines, testing frameworks, and Infrastructure as Code practices, • solid understanding of REST APIs, Python, Git, CI/CD, and Infrastructure as Code (Terraform), • are a team player, proactive and comfortable with both technical challenges and collaboration,, • have proven experience in implementing, configuring and modifying network infrastructure,, • are skilled in working with network (monitoring) tools and experience with open-source solutions is considered an advantage,, • possess strong analytical abilities, enabling you to make connections and critically assess network designs from both technical implementation and security perspectives,, • are proactive and demonstrate excellent verbal and written communication skills in English. You'll get extra points for: • working knowledge of Agile and DevOps practices,, • familiarity with Scrum methodology (e.g. backlog, sprint planning, reviews),, • strong analytical and problem-solving skills,, • a proactive, can-do attitude with a mindset of continuous improvement,, • end-to-end ownership mentality and ability to work independently,, • willingness to coach and support the development of others. Your education and background • Bachelor’s degree in IT or a related discipline, • Certifications or proven proficiency in Networking and Security, • Certifications or proven proficiency in one or more programming/scripting languages, • Excellent command of spoken and written English (C1) What do we offer? The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details. Check out what is waiting for you! Be flexible my friend. Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing. Restaurant card. So that thinking about what to have for lunch doesn’t take up your time or your cravings. Our house will be your home. In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more! Health insurance. For you and all your family (spouse/partner and children). Life insurance. We help you protect what matters most to you. Flexible remuneration. In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids… Transport allowance. It doesn't matter where you live, we’ll help you get to the office. Pension plan. You can benefit from our pension plan after 1 month with us! Discover ING Hubs Spain We’re building something exciting—and we want you to be part of it. ING is launching the new member of ING Hubs in Spain, an integral part of ING in charge of designing and delivering important technological and operational solutions to make banking frictionless for our customers. ING Hubs play a key role in our ‘Growing the difference’ strategy to become the best European bank. This will be our sixth global hub, joining a network of over 13,000 professionals in the Philippines, Poland, Romania, Slovakia, Türkiye and Spain. What makes us different? We have a tech-first mindset: We’re not just a bank—we’re a tech company that happens to do banking. Our new hub will be a center of excellence for scalable, fast, and secure technology. We have global impact: You’ll be working on solutions that serve more than 34 million of customers in over 38 countries. We are agile: ING was the first bank to adopt agile at scale. We continue to evolve with a collaborative, cross-functional way of working. Sustainability at the heart of what we do: We have a role to play in defining new ways of doing business that align economic growth with positive environmental and social impact. At ING, we believe in diversity, inclusion, and belonging. We’re proud of our international teams and are committed to creating an environment where everyone can thrive. We value authenticity, collaboration, and continuous learning. We’re looking for curious minds, bold builders, and passionate problem-solvers. If you’re looking for a place to find new ways to drive efficiency and provide superior customer value, where your ideas matter, and where you can grow with purpose—we’re looking forward to meeting you.

Hola, somos Servinform, empresa de servicios especializada en proyectos de BPO y Call Center, formada por más de 9.000 profesionales y que gestiona servicios para más de 1.500 empresas clientes, apuesta por mejorar y acelerar la transformación digital de nuestra empresa y de nuestros clientes, lo que nos lleva a tener que adaptar la estructura del departamento de IT Corporate. Buscamos incorporar un/a Consultor/a Senior SAP S/4HANA Public Cloud con experiencia en los módulos FI, MM y SD, para participar en la evolución, soporte y mejora continua de los procesos de negocio de la compañía. Si disfrutas analizando procesos, resolviendo incidencias complejas y trabajando de forma cercana con negocio y tecnología, esta puede ser tu oportunidad. ¿Cuál será tu misión? Serás una pieza clave en la gestión, configuración y evolución del entorno SAP S/4HANA Cloud de la compañía, asegurando el correcto funcionamiento de los procesos financieros, compras y ventas, así como la mejora continua de las integraciones y operaciones del sistema. ¿Qué harás en tu día a día? • Dar soporte funcional y técnico sobre SAP S/4HANA Public Cloud., • Configurar y parametrizar procesos en los módulos FI, MM y SD., • Analizar y optimizar procesos de negocio junto a las áreas de Finanzas, Compras y Ventas., • Resolver incidencias funcionales y técnicas relacionadas con SAP. Supervisar integraciones y procesos automáticos del sistema., • Gestionar y mantener integraciones mediante SAP CPI., • Elaborar consultas, extracción y análisis de datos., • Participar en proyectos evolutivos y mejoras continuas del entorno SAP., • Coordinar ventanas de mantenimiento y validar despliegues en entorno Cloud., • Documentar procesos, configuraciones e incidencias. Coordinarse con SAP y proveedores externos cuando sea necesario. ¿Qué buscamos? • Experiencia en torno a 4 años trabajando con SAP S/4HANA Public Cloud., • Experiencia sólida en configuración y parametrización SAP., • Conocimiento avanzado de los módulos: FI (Finanzas) MM (Compras y materiales) SD (Ventas y distribución), • Capacidad para entender y configurar procesos end-to-end., • Experiencia trabajando con SAP CPI e integraciones. Conocimientos de APIs e interfaces SAP., • Capacidad analítica y orientación a la resolución de problemas., • Experiencia dando soporte y trabajando con usuarios de negocio. ¿Qué te ofrecemos? • Contrato Indefinido., • Jornada Completa de 40h/semana en horario de L-J 9-15 y 16-18:15 V 8-15, • Convenio de Consultoría., • Salario en función de experiencia y conocimiento a aportar., • Modalidad de de trabajo: híbrido. Tipo mixto: 2 en oficina y 3 teletrabajo., • Portal de beneficios y descuentos para empleados. Este no es un rol más. Es la oportunidad de definir cómo una compañía utiliza su información para crecer, decidir y evolucionar. Aquí no vienes a encajar en un modelo. Vienes a construirlo. Inscribete si crees que puedes encajar. **Ningún sector de nuestra sociedad puede ser entendido sin la igualdad entre hombres y mujeres, así como la integración de las personas con discapacidad. Por eso, en Grupo Servinform enfocamos la igualdad y diversidad como un factor elemental para el progreso social, trabajando día a día para cumplir este objetivo. REQUISITOS MÍNIMOS: Requisitos imprescindibles Experiencia mínima de 4 años trabajando con SAP S/4HANA Public Cloud. Experiencia sólida en configuración y parametrización SAP. Conocimiento avanzado de los módulos: FI (Finanzas) MM (Compras y materiales) SD (Ventas y distribución) Capacidad para entender y configurar procesos end-to-end. Experiencia trabajando con SAP CPI e integraciones. Conocimientos de APIs e interfaces SAP. Capacidad analítica y orientación a la resolución de problemas. Experiencia dando soporte y trabajando con usuarios de negocio. Valoraremos especialmente Conocimientos de ABAP Cloud. Experiencia en SAP BTP. Certificaciones SAP S/4HANA Cloud. Experiencia en proyectos internacionales. Conocimiento de procesos financieros y cierres contables. ¿Qué ofrecemos? Participación en proyectos estratégicos y entornos Cloud de última generación. Estabilidad y desarrollo profesional. Trabajo en un entorno colaborativo y altamente especializado. Participación activa en la evolución tecnológica de la compañía. Modalidad de trabajo híbrida/remota (según proyecto). Salario competitivo acorde a experiencia y conocimientos. Buscamos personas que… Disfruten resolviendo retos complejos. Tengan visión funcional y técnica. Sean proactivas y orientadas a mejora continua. Sepan comunicarse con perfiles técnicos y de negocio. Trabajen bien en equipo y con autonomía.

We are a fast-growing company helping Hispanic families navigate immigration and documentation services through our online program. We are looking for a high-performing Spanish-speaking sales closer who can build trust, guide prospects through consultations, and confidently close qualified inbound leads. If you have experience in phone sales, legal intake sales, immigration services sales, insurance, or high-ticket consulting sales, we want to hear from you. Time and time zone: 11am EST to 7pm EST Newyork time Compensation Base salary of $1,000 + uncapped commissions On-target earnings: $7,000–$12,000+/month Performance bonuses Remote work flexibility Growth opportunities within the company What You’ll Do Conduct phone/video consultations with qualified leads Follow up with prospects and maintain pipeline activity Guide clients through enrollment and documentation processes Build trust and provide excellent client communication Consistently hit sales KPIs and closing targets Requirements Fluent or native Spanish speaker Proven sales experience Strong communication and objection-handling skills Organized and detail-oriented Comfortable working in a fast-paced remote environment Experience in immigration, legal, insurance, or documentation-related industries is a strong plus Basic English Preferred Backgrounds Immigration firms Legal intake Insurance sales Real estate High-ticket closing Call center sales Apply with: Resume Brief summary of your sales experience and results

Verstärke unser B2B Outbound Vertriebsteam! Arbeiten im Homeoffice Abwechslungsreiche Projekte Flexible Arbeitszeiten Du telefonierst gerne und Vertrieb ist dein Ding? Dann bist du bei uns genau richtig, um als Vertriebsmitarbeiter Outbound (m/w/d) unser Team zu verstärken. Deine Aufgaben: Planung qualifizierter Termine mit wichtigen Entscheidungsträgern in Zielunternehmen Identifizierung der Entscheidungsträger, Qualifizierung von Interesse Sorgfältige Nachbereitung der gewonnenen Informationen, um den Vertrieb unserer Geschäftspartner effektiv zu unterstützen Was du mitbringen solltest: Erste Erfahrung im Vertrieb oder Call-Center, idealerweise im B2B-Bereich Spaß an der Telefonie und dem Umgang mit Kunden Du bist eine kommunikationsstarke Persönlichkeit Deutsch auf muttersprachlichem Niveau und gutes Englisch Sicherer Umgang mit dem PC Deine Benefits: Du wählst deinen Arbeitsort: Ob von zuhause oder vom Häuschen am See – arbeite, wo auch immer es Dir beliebt. Top Vereinbarkeit von Job und Familien-/Privatleben durch remote Arbeiten und flexible Arbeitszeitmodelle Sicherer Arbeitsplatz und Festanstellung in Teilzeit oder Vollzeit Abwechslungsreiche, spannende Projekte aus den unterschiedlichsten Branchen Ein lockeres und wertschätzendes Miteinander Lust, ein Teil der SalesRakete zu werden? Dann bewirb dich jetzt! Wir freuen uns auf deine Unterlagen. Über uns Wir verstehen uns als externes Vertriebsteam unserer Geschäftspartner und stehen für authentische Gesprächsführung. Stumpfes Ablesen monotoner Leitfäden gibt es bei uns nicht. Wir arbeiten eng mit unseren Kunden zusammen, denken mit und holen als Team aus jedem Projekt das Beste heraus. Du bist Herzblutvertriebler und bringst bereits erste Erfahrung im Vertrieb oder Call-Center mit? Dann bist du bei uns genau richtig. Wir arbeiten an abwechslungsreichen Projekten aus unterschiedlichen Branchen und schauen gemeinsam, welches Projekt am besten zu deinen Erfahrungen und Skills passt. Sämtliche Bezeichnungen richten sich an alle Geschlechter.

🚀 We are looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. 🔎 What we look for? We are looking for Application Operations Support , to contribute in a project with one of our global customer in wealth management. 📍 Work Location: Work model in hybrid in Madrid (3 days at the office, 2 WFH), Feel free to apply if you are also open to relocation! 📋 Main tasks and accountabilities will be: • Ensuring the operation of core banking applications in respect to application management (2nd level support), • Processing of incident tickets generated by monitoring systems and the local service desk within SLAs, • Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders, • Takeover of periodical on-call duty (weekly 7x24), • Administration of change requests, for application related process fulfillment, • Participation in periodic releases on weekends, • Engage in projects relating to operational aspects for existing or newly integrated applications, • Process optimization and automation of repetitive tasks including handover to L1 (Control Center) 💡 What do we expect from you? • Professional experience in application support, • Good Unix know-how (shell scripting is an advantage), • Knowledge of Windows OS at server level, • Knowledge of Java application server / database / AWA is an advantage, • Good written and spoken English, German an advantage Nice to have • ITIL Foundation certification, • Ideally, experience in banking with a knowledge of financial products, • Process-oriented and analytical approach 💰 What can we offer? ✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! ❤️ Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). 🍴 `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) 🎓 Free access to several training platforms 🚀 Professional stability and career plans 🚶 UST also, compensates referrals from which you could benefit when you refer professionals. 🔗 The option to pick between 12 or 14 payments along the year. 🏡 Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) 🎁 UST Club Platform discounts and gym Access discounts 📧 If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

¡En Ayesa Digital crecemos contigo! Cada profesional de nuestra empresa es importante para nosotros. Gracias a ellos somos más de 11.000 personas trabajando con el mismo objetivo en 10 países. Si eres una persona entusiasta y buscas un nuevo reto profesional, ¡este es tu sitio! Actualmente buscamos un/a Técnico/a de Comunicaciones con al menos 5 años de experiencia para incorporarse a un proyecto estable y de larga duración dentro del sector bancario. ¡Anímate a dar el salto! ¡Te estamos esperando! ¿Qué vas a hacer? • Administración y soporte de entornos de telefonía Cisco y Microsoft Teams., • Gestión de Cisco Call Manager (CUCM) y participación en la migración de telefonía a Microsoft Teams., • Administración de telefonía en Microsoft Teams, tanto desde la aplicación Teams como en terminales físicos Yealink., • Gestión de Cisco Contact Center (CCX), incluyendo locuciones, colas de llamadas y Cisco Finesse., • Administración de CUACA (Attendant Console)., • Gestión y soporte de SBCs Oracle para el enrutamiento y análisis de llamadas., • Administración de Nice como plataforma de grabación de llamadas., • Soporte sobre la infraestructura de comunicaciones y participación en su evolución. ¿Qué buscamos? • Al menos 5 años de experiencia como Técnico/a de Comunicaciones., • Experiencia en Cisco Call Manager (CUCM)., • Experiencia en telefonía Microsoft Teams y terminales Yealink., • Conocimientos en Cisco Contact Center (CCX), Cisco Finesse y CUACA., • Experiencia con SBCs Oracle., • Experiencia con Nice., • Certificación CCNA o CCNP., • Disponibilidad para trabajar en modalidad híbrida y en turnos rotativos. ¿Dónde trabajarás? Modalidad híbrida en Madrid: • Dos semanas de teletrabajo., • Una semana presencial. Horario: • Turno de mañana: 07:00 a 15:00., • Turno de tarde: 13:00 a 21:00. Durante el primer año no será necesario realizar guardias hasta adquirir el conocimiento completo del entorno. Ofrecemos un camino lleno de aventuras: -¡Llega hasta donde tú quieras! Crece con nuestros programas de desarrollo! Te ayudaremos a marcar tu itinerario de futuro anualmente participando en proyectos vanguardistas con los mejores profesionales del sector. -Porque lo importante sois tú y los tuyos: contamos con políticas que facilitan la conciliación entre la vida profesional y personal: Flexibilidad horaria, Smart Job y jornada intensiva en verano. -Tú decides cómo usar tu dinero: disfruta de nuestra retribución flexible, contamos con: Seguro médico, Ticket Restaurant, Guardería y Transporte. -Plan Bienestar descuentos en viajes, tecnología, formación, deporte, belleza y ¡muchos más. -Diviértete participando en los diferentes concursos y actividades que organizamos: ¿te gusta el deporte, escribir, la fotografía? Todo tiene cabida. -¡Actualízate! apostamos por un aprendizaje continuo, contamos con formación ¡Únete a la multinacional española tecnológica referente en el mundo! Atendiendo a la Ley Orgánica 3/2007, de 22 de marzo, la empresa se ha marcado como objetivo promover la defensa y aplicación efectiva del principio de igualdad entre hombres y mujeres, evitando cualquier tipo de discriminación laboral por razón de sexo, garantizando así las mismas oportunidades de ingreso. Asimismo, fomentamos la diversidad, rechazando cualquier tipo de discriminación por razones de raza, sexo, diversidad funcional, religión, orientación sexual, identidad sexual, o cualquier otra condición personal o social, apostando por construir un entorno inclusivo y enriquecedor

Location: Madrid, Spain (On-site – Puerta de Toledo / Pirámides area) Company: Foundever® Working hours: Full-time | 39h/week Salary: €1,635.33 gross/month Contract: Fixed-term contract (3 months) Start date: ASAP Would you like to join an international fashion and footwear brand in a dynamic customer service environment? At Foundever®, we are looking for a native or bilingual Portuguese speaker with an advanced level of English to join our Madrid team as a Customer Service Advisor. Key Responsibilities • Support customers via phone, chat, and email, • Handle inquiries related to orders, deliveries, invoices, and claims, • Deliver an excellent customer experience, • Perform administrative and back-office customer support tasks What We Are Looking For: • Native or bilingual Portuguese, • Advanced English level (minimum C1), • Previous experience in customer service or call center environments is valued, • Legal eligibility to work in Spain Training • Paid training included in the contract, • Duration: 5 days, • Schedule: 09:00 – 18:00 What We Offer • Salary of €1,635.33 gross/month, • Monday to Friday schedule: 09:00 – 18:00 (including public holidays), • International and professional work environment, • Real opportunities for professional growth within Foundever®, • On-site work at our Madrid hub If you are interested in joining a multicultural team and developing your career in customer experience, we would like to hear from you. At Foundever, we invest in your professional and personal growth through a holistic well being approach covering physical health, work life balance, and social impact. Foundever is committed to equal opportunities, diversity, and inclusion. This recruitment process supports blind CV screening.

AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management • Supervise daily operations of in-house or outsourced call center teams., • Track and report on core operational KPIs including:, • Call answer rate and abandonment rate., • Average speed of answer (ASA) and average handling time (AHT)., • Work order closure rate and first contact resolution (FCR)., • Customer satisfaction (CSAT) score., • Generate daily, weekly and monthly operational performance reports., • Identify operational bottlenecks and implement process improvements to meet requirements. 1. Service Quality Assurance & Standard Compliance • Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review., • Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques., • Analyze quality trends and identify training needs for the team., • Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements., • Drive continuous improvement in service quality and customer experience. 1. Escalated Complaint Resolution & Crisis Management • Serve as the primary escalation point for complex customer complaints and emergency service incidents., • Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours., • Conduct root cause analysis for high-impact customer complaints and implement preventive measures., • Maintain detailed records of escalated cases and track resolution progress until closure. 1. Knowledge Base Management & Information Synchronization • Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base., • Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures., • Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 1. Training & Performance Management • Design and deliver comprehensive onboarding training programs for new call center employees covering:, • Brand standards and service etiquette, • Product knowledge and vehicle features, • CRM system operation and work order management, • Customer service skills and complaint handling techniques, • Develop and implement ongoing training programs to enhance team capabilities., • Design and execute performance-based incentive schemes to motivate the team. What you will bring: • Bachelor's degree in Business Administration, Communications or related field., • Minimum 2-3 years of experience in call center operations, customer service or CRM management., • Proven experience in KPI monitoring and service quality management., • Proficiency in both English and Spanish., • Strong problem-solving skills and ability to handle high-pressure situations., • Experience with CRM systems (Salesforce, Dynamics or similar) and call center software., • Advanced proficiency in MS Office (Excel, Word, PowerPoint).

We are a fast-growing company helping Hispanic families navigate immigration and documentation services through our online program. We are looking for a high-performing Spanish-speaking sales closer who can build trust, guide prospects through consultations, and confidently close qualified inbound leads. If you have experience in phone sales, legal intake sales, immigration services sales, insurance, or high-ticket consulting sales, we want to hear from you. Time and time zone: 11am EST to 7pm EST Newyork time Compensation • Base salary of $1,000 + uncapped commissions, • On-target earnings: $7,000–$12,000+/month, • Performance bonuses, • Remote work flexibility, • Growth opportunities within the company What You’ll Do • Conduct phone/video consultations with qualified leads, • Follow up with prospects and maintain pipeline activity, • Guide clients through enrollment and documentation processes, • Build trust and provide excellent client communication, • Consistently hit sales KPIs and closing targets Requirements • Fluent or native Spanish speaker, • Proven sales experience, • Strong communication and objection-handling skills, • Organized and detail-oriented, • Comfortable working in a fast-paced remote environment, • Experience in immigration, legal, insurance, or documentation-related industries is a strong plus, • Basic English Preferred Backgrounds • Immigration firms, • Legal intake, • Insurance sales, • Real estate, • High-ticket closing, • Call center sales Apply with: • Resume, • Brief summary of your sales experience and results

¡En Ayesa Digital crecemos contigo! Cada profesional de nuestra empresa es importante para nosotros. Gracias a ellos somos más de 11.000 personas trabajando con el mismo objetivo en 10 países. Si eres una persona entusiasta y buscas un nuevo reto profesional, ¡este es tu sitio! Actualmente buscamos un/a Técnico/a de Comunicaciones con al menos 5 años de experiencia para incorporarse a un proyecto estable y de larga duración dentro del sector bancario. ¡Anímate a dar el salto! ¡Te estamos esperando! ¿Qué vas a hacer? • Administración y soporte de entornos de telefonía Cisco y Microsoft Teams., • Gestión de Cisco Call Manager (CUCM) y participación en la migración de telefonía a Microsoft Teams., • Administración de telefonía en Microsoft Teams, tanto desde la aplicación Teams como en terminales físicos Yealink., • Gestión de Cisco Contact Center (CCX), incluyendo locuciones, colas de llamadas y Cisco Finesse., • Administración de CUACA (Attendant Console)., • Gestión y soporte de SBCs Oracle para el enrutamiento y análisis de llamadas., • Administración de Nice como plataforma de grabación de llamadas., • Soporte sobre la infraestructura de comunicaciones y participación en su evolución. ¿Qué buscamos? • Al menos 5 años de experiencia como Técnico/a de Comunicaciones., • Experiencia en Cisco Call Manager (CUCM)., • Experiencia en telefonía Microsoft Teams y terminales Yealink., • Conocimientos en Cisco Contact Center (CCX), Cisco Finesse y CUACA., • Experiencia con SBCs Oracle., • Experiencia con Nice., • Certificación CCNA o CCNP., • Disponibilidad para trabajar en modalidad híbrida y en turnos rotativos. ¿Dónde trabajarás? Modalidad híbrida en Madrid: • Dos semanas de teletrabajo., • Una semana presencial. Horario: • Turno de mañana: 07:00 a 15:00., • Turno de tarde: 13:00 a 21:00. Durante el primer año no será necesario realizar guardias hasta adquirir el conocimiento completo del entorno. Ofrecemos un camino lleno de aventuras: -¡Llega hasta donde tú quieras! Crece con nuestros programas de desarrollo! Te ayudaremos a marcar tu itinerario de futuro anualmente participando en proyectos vanguardistas con los mejores profesionales del sector. -Porque lo importante sois tú y los tuyos: contamos con políticas que facilitan la conciliación entre la vida profesional y personal: Flexibilidad horaria, Smart Job y jornada intensiva en verano. -Tú decides cómo usar tu dinero: disfruta de nuestra retribución flexible, contamos con: Seguro médico, Ticket Restaurant, Guardería y Transporte. -Plan Bienestar descuentos en viajes, tecnología, formación, deporte, belleza y ¡muchos más. -Diviértete participando en los diferentes concursos y actividades que organizamos: ¿te gusta el deporte, escribir, la fotografía? Todo tiene cabida. -¡Actualízate! apostamos por un aprendizaje continuo, contamos con formación ¡Únete a la multinacional española tecnológica referente en el mundo! Atendiendo a la Ley Orgánica 3/2007, de 22 de marzo, la empresa se ha marcado como objetivo promover la defensa y aplicación efectiva del principio de igualdad entre hombres y mujeres, evitando cualquier tipo de discriminación laboral por razón de sexo, garantizando así las mismas oportunidades de ingreso. Asimismo, fomentamos la diversidad, rechazando cualquier tipo de discriminación por razones de raza, sexo, diversidad funcional, religión, orientación sexual, identidad sexual, o cualquier otra condición personal o social, apostando por construir un entorno inclusivo y enriquecedor

What makes Cognizant Netcentric a great fit for you? At Cognizant Netcentric, we create memorable digital experiences for the world’s leading brands. We are a diverse, global community of Adobe experts working across countries, cultures, and technologies. Our inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation. With Holacracy at our core, every individual is empowered to make an impact. The role We're looking for a Data Analyst to translate AI-generated insights from customer call transcripts into actionable product and operational improvements. Embedded in a cross-functional team alongside Data Scientists and Product Managers, you'll bridge the gap between technical insights and real-world implementation — helping identify why customers call and driving initiatives that reduce call volume and improve customer experience. The role sits at the intersection of data analytics, customer experience, and product development. What you’ll do • Work with AI-generated outputs from call transcript analysis (e.g., contact reasons, intent classification, conversation themes), • Interpret and validate AI insights in collaboration with Data Scientists, ensuring business relevance and clarity, • Identify and structure key call drivers, customer pain points, and recurring issues, • Translate insights into clear, actionable recommendations for product and operational teams, • Collaborate with product teams to define features, improvements, and initiatives aimed at reducing call volume, • Develop a deep understanding of customer journeys, • Act as a bridge between Technical Team and Product Teams ensuring shared understanding of insights, • Analyze call center performance using SQL and/or Python (Databricks) across structured metrics and conversational datasets when needed, • Hands-on experience in connecting to various data sources, managing data integrations, and exploring and analyzing data across multiple platforms and systems., • Design, build, and maintain Tableau dashboards to track live chat KPIs and enable self-serve insights, • Identify trends, customer pain points, and behavioral patterns, and translate them into actionable insights, • Write advanced queries and data transformations to process large-scale, multi-source datasets, • Perform data preparation, exploratory analysis, and reporting automation, • Ensure data consistency, KPI alignment, and clarity across teams What you bring • 3–5 years of experience in Data and Product Analytics, • Strong ability to interpret data and translate insights into business actions, • Solid working knowledge of SQL and data exploration (Databricks preferred), • Solid understanding of prompting and GPT models, • Experience working with cross-functional teams (product, operations, data science), • Understanding of customer journeys and contact center environments, • Experience building dashboards in Tableau or similar BI tools, • Strong communication skills across technical and non-technical stakeholders, • Hands-on, proactive mindset with ownership of end-to-end topics At Cognizant Netcentric you get: • Permanent contract, • 30 working days of vacation, • Flexible working hours, • Recognition bonus system, • Private health insurance, • Apple work equipment, • WFH equipment + welcome package, • WFH monthly expenses compensation, • Access to Udemy courses, • Adobe certification, • Sponsored gym membership, • Tax-free benefits (ticket restaurant, kindergarten and transport), • A dynamic and international team, • Everyone has a voice; we are a Holacracy organisation At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams. We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.

Movistar Prosegur Alarmas busca un/a Responsable de Innovación y Transformación Operativa para liderar la estrategia de IA, automatización y mejora de procesos en nuestro Call Center, abarcando atención al cliente, central receptora de alarmas y servicio técnico remoto.

Horario: Turnos rotativos mensualmente de mañana (09:00-18:00) y tarde (11:00-20:00) Trabajo de martes a sábado: Sábado teletrabajo; Plus idiomas Requisitos Experiencia mínima de 1 años en call center y televenta Experiencia mínima de 1 años en upselling y venta fría. Actualmente est

Buscamos talento En Global Factor estamos buscando un/a Comercial B2B – Call Center. Must-haves para este rol * Experiencia de 3 a 5 años en ventas B2B, preferiblemente en entornos de alta actividad comercial (call center, inside sales, SDR, etc.

Proficiency in native or bilingual English and fluent Dutch is necessary. The ideal candidate will have 1-6 years of commercial experience in BDR, SDR, call center, or outbound prospecting. CB Talents is hiring for a sales role located in Madrid.

Requirements Nivel de estudios secundarios (ESO o bachiller o equivalente) IMPRESCINDIBLE EXPERIENCIA EN VENTA COMERCIAL DE SEGUROS (ya sea en call center-venta telefónica, como comercial presencial, en corredurías/aseguradoras, agente exclusivo) Solo se valorarán candidaturas que cumplan est

Se requiere: Experiencia en entorno call center de venta, gestionando: equipos grandes o múltiples equipos, supervisores / mandos intermedios. Herramientas de análisis: o Power BI o Excel (nivel avanzado/intermedio alto) Gestión de KPIs y modelos de negocio * Conocimiento de operativa comerci

En Grupo Paraguas estamos en búsqueda de un/a agente para nuestro Call Center de reservas con alta capacidad organizativa y de gestión, para trabajar dentro de nuestro grupo.

Elpuertodesantamaria busca una persona para ocupar el puesto de recepcionista en nuestro call center de Madrid.

Eurofirms Group SLU busca un/a Gestor/a para dar soporte a la aplicación de venta de billetes en un Call center ubicado en Madrid.

Location: Madrid, Spain (On-site – Puerta de Toledo / Pirámides area) Company: Foundever® Working hours: Full-time | 39h/week Salary: €1,635.33 gross/month Contract: Fixed-term contract (3 months) Start date: ASAP Would you like to join an international fashion and footwear brand in a dynamic customer service environment? At Foundever®, we are looking for a native or bilingual Portuguese speaker with an advanced level of English to join our Madrid team as a Customer Service Advisor. Key Responsibilities • Support customers via phone, chat, and email, • Handle inquiries related to orders, deliveries, invoices, and claims, • Deliver an excellent customer experience, • Perform administrative and back-office customer support tasks What We Are Looking For: • Native or bilingual Portuguese, • Advanced English level (minimum C1), • Previous experience in customer service or call center environments is valued, • Legal eligibility to work in Spain Training • Paid training included in the contract, • Duration: 5 days, • Schedule: 09:00 – 18:00 What We Offer • Salary of €1,635.33 gross/month, • Monday to Friday schedule: 09:00 – 18:00 (including public holidays), • International and professional work environment, • Real opportunities for professional growth within Foundever®, • On-site work at our Madrid hub If you are interested in joining a multicultural team and developing your career in customer experience, we would like to hear from you. At Foundever, we invest in your professional and personal growth through a holistic well being approach covering physical health, work life balance, and social impact. Foundever is committed to equal opportunities, diversity, and inclusion. This recruitment process supports blind CV screening.

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe. The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. Our values Win as One. Delight Customers. Deliver Great Outcomes. About the role The focus of this role is to bolster Auctane's global engineering and operations within the Information Security Group. This position reports directly to the CISO and entails the leadership of several security programs within the engineering and operations teams. The successful candidate will be instrumental in defining and developing the technology and processes governing cybersecurity practices to secure Auctane's global infrastructure. The role will specifically concentrate on securing the Enterprise and Cloud Infrastructures, alongside managing security operations responsibilities.This critical role requires a successful candidate to be a key contributor in establishing and evolving the technology and processes that define Auctane's global cybersecurity practices. The primary focus of this position is to secure the Enterprise and Cloud Infrastructures while also managing core security operations. The Infosec group operates as part of the broader R&D Tech function, which utilizes modern architectural patterns and technologies, including AI, at scale and pace. About the team We have a flat and open engineering culture where diverse opinions and perspectives are valued, data and evidence beats opinion and hierarchy, backed by honest and frank discussions. We passionately believe in forming autonomous, cross functional teams who are empowered to deliver our ambitious strategy. Our engineering culture is characterized by its flat and open structure, where diverse opinions and perspectives are highly valued. Decisions are driven by data and evidence, superseding opinion and hierarchy, and are supported by candid and transparent discussions. We are strong advocates for the formation of autonomous, cross-functional teams who are fully empowered to execute our ambitious strategy. We strongly support cross-collaboration and mission driven autonomous teams that are given full authority to implement our ambitious strategy. Our ambitious strategy is implemented by autonomous, mission-driven teams that are fully empowered to act and strongly encouraged to cross-collaborate. What will you be doing? • Review and enrich playbooks and see opportunities for automation efficiencies in our Security detection and response capabilities., • Liaising with the Engineering teams on incident response, vulnerability management and remediation actions, • Responsible for providing technical expertise in the support of security incidents using a plethora of leading security tools, coupled with continuous learning and training, • Working with AWS & GCP Cloud-native security tooling such as GuardDuty, Security Hub, GCP Security Command Center to ensure a level of protection & monitoring of threats in Auctane Public Cloud environments., • Following up on regular security reviews, vulnerability, risk assessments and audits utilising our CSMP tool Wiz and Endpoint vulnerability tool Crowdstrike., • Building relationships with all staff to promote “Security by Design” throughout the Engineering Teams and wider business., • Being part of the internal Infosec / cyber security incident process - investigate suspected attacks and help manage security incidents, including providing post-mortem analysis, identify causes, develop solutions and preventive measures, • Responding swiftly to new and emerging security threats and vulnerabilities, investigate suspected attacks and be an integral part of the Information security incident process, • Learning and training, to enhance knowledge of Security Orchestration and Automation. What are we looking for? • Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related technical field, • 7+ years of progressive experience in cybersecurity, with at least 3-5 years in leading large scale cyber security implementations, • Experience defining and leading several cyber security programs for large scale organizations, • Advanced level experience at least in one or two security domains within the Enterprise and Cloud Infrastructures to develop threat detections and mitigation strategies, • Experience leading projects and programs while defining the roadmap and milestones, and communicating with to technical and non-technical stakeholders while advising senior management, • Experience leading other engineers and analysts while collaborating with the external team members, • Able to balance the demands of delivering high quality and demanding timescales., • Relevant industry certifications (e.g. CISSP, CISM, CRISC, AWS Security, GCP Security) What will make you stand out? • Expert-level knowledge of AWS, Azure, and/or GCP security, • Expertise in vulnerability and risk management across public cloud and enterprise environments, • Expertise in leading advanced threats detection and prevention programs in a cross-functional environment, • Expertise in developing security patterns with architectural recommendations, • Advanced experience in software development practices, automation with basic knowledge of AI The tech stack • AWS, GCP, SaaS, and Enterprise, • Artificial Intelligence Solutions (Gemini, Claude, internal), • CNAPP, DSPM, and Cloud Security Solutions, • Application Security Technologies (DAST, SAST, SCA, ASM), • Email Security Technologies, • SIEM Solutions and Detection Technologies, • Google Workspace, • Vulnerability Management Solutions, • Application Security, • Python, PowerShell, Bash What do we offer? • Clear and transparent compensation plan. The salary range goes from 75,000 € to 83,000 € . We will discuss the indicated range with you in the first recruiting call to ensure that we are on the same page., • Flexible salary benefits Save on personal income tax with Cobee for expenses like transport, restaurants, and kindergarten. • Private health insurance Free for all employees viaCigna , plus we cover50% for your family members . • Generous time off Enjoy26 days of holiday per year (23 base days + yourbirthday off , Christmas Eve, and New Year’s Eve). • Your gear, your choice Whether you preferMac or Windows , or need an extra screen, we’ll make sure you’re set up for success from day one. • Annual Salary Review We’re committed to recognizing your professional growth. Every year, we review salaries to reflect your individual development, achievements, and impact on our business success. • Grow your skills We offer up to€2000/year in training (certifications, conferences, workshops) to boost your growth—both technical and personal. • Learning resources Accessinternal and external training , including platforms likeLinkedIn Learning , completely free. • Holistic wellness program Includes access to Wellhub, Curalinc (psychological support), Rocketlawyer (legal advice), and regular health webinars & challenges. • Volunteer day Takeone day off a year to volunteer and give back. Bonus points for sharing pics on Slack! • Health & wellness support Get up to€55/month to cover your gym or fitness classes (yoga, boxing, pilates, etc.). • Weekly language classes Improve or learn a new language (English, Spanish, French, Italian, or German) in small groups with expert instructors—on us! • Time for health Get8 hours per year for personal medical appointments and10 hours per year to support your family’s medical needs. • Work-life balance We’re flexible and people-first. We know life happens, and we aim to make work work for you. • Inclusive, upbeat culture No suits here—just a welcoming, casual, and respectful space wherediversity is celebrated , and you can be your full self. • A global, multicultural team We’re made up of20+ nationalities , speaking10+ languages . All communication is in English, so everyone’s included. • Packlink Pro discount Enjoy99% off your personal shipments using our platform. • Referral bonuses Know someone amazing? Earn€1K–€3K when you refer candidates we hire—depending on the role. • Central Madrid office When you want a change of scenery, drop by our office in the heart of Madrid—free snacks and drinks included ! • Team events We work hard and play hard with regular team-building activities and meetups. #J-18808-Ljbffr

Allianz Technology is seeking an experienced Incident Responder to join the Incident Response cluster within the Allianz Cyber Defense Center (ACDC). You will act during high‑impact incidents, analyze data, and coordinate with Threat Intelligence, Vulnerability Management and other teams across a globally distributed environment. The role requires strong incident handling, IT security knowledge, and the ability to work in a hybrid setup with on‑call duties. #J-18808-Ljbffr

🚀 We are looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. What we look for? We are looking for Application Operations Support , to contribute in a project with one of our global customer in wealth management. Work Location: Work model in hybrid in Madrid (3 days at the office, 2 WFH), Feel free to apply if you are also open to relocation! Main tasks and accountabilities will be: • Ensuring the operation of core banking applications in respect to application management (2nd level support), • Processing of incident tickets generated by monitoring systems and the local service desk within SLAs, • Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders, • Takeover of periodical on-call duty (weekly 7x24), • Administration of change requests, for application related process fulfillment, • Participation in periodic releases on weekends, • Engage in projects relating to operational aspects for existing or newly integrated applications, • Process optimization and automation of repetitive tasks including handover to L1 (Control Center) What do we expect from you? • Professional experience in application support, • Good Unix know-how (shell scripting is an advantage), • Knowledge of Windows OS at server level, • Knowledge of Java application server / database / AWA is an advantage, • Good written and spoken English, German an advantage Nice to have • ITIL Foundation certification, • Ideally, experience in banking with a knowledge of financial products, • Process-oriented and analytical approach What can we offer? ✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! ❤️ Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) Free access to several training platforms 🚀 Professional stability and career plans 🚶 UST also, compensates referrals from which you could benefit when you refer professionals. The option to pick between 12 or 14 payments along the year. Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) UST Club Platform discounts and gym Access discounts If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

At Nextlane , we don’t just develop software solutions – we create the future of the automotive industry. We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market. We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions. So… What does it mean to be a #Nextlaner? Be part of a growth-oriented culture . Collaborate with colleagues from all over the world. Believe in the Power of ideas and the diversity of thought . Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact. Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company. At Nextlane, you’ll have the opportunity to innovate , push boundaries , and work on solutions that are transforming the automotive world. As a member of the Ibéria local HR team and the on-site representative of the HR Lead Iberia (based in Porto), you will be the trusted HR point of contact for Spain. You will own the day-to-day management of local employee and labor relations, be a credible and reliable partner to people, managers and ensure a seamless employee experience across the full employee lifecycle, working in close coordination with the HR Lead Iberia and other HR Operations Team colleagues (one dedicated to France and another one dedicated to Ibéria, focused on Payroll). Your primary scope is Spain. • Employee & Labor Relations (Comité de Empresa) : act as the HR point of contact for employee representatives and the Workers’ Council (Comité de Empresa), coordinating consultations, communications and meetings in accordance with Spanish labor legislation, at both individual and collective level., • Trusted HR partner on site : be the reliable, credible point of contact for managers and senior/top leaders based in Madrid on Spain-scope topics, advising on HR policies and people matters and escalating to the HR Lead Iberia when appropriate., • Sensitive & complex cases (support) : prepare, document and support the handling of sensitive situations (disciplinary matters, individual conflicts, prelitigation), in coordination with and under the arbitration of the HR Lead Iberia., • Onboarding, Offboarding & Employee Lifecycle : manage the end-to-end onboarding and induction experience and coordinate employee transitions and offboarding for Spain (and Portugal as backup)., • Employee Support & HR Administration : serve as a point of contact for employees on HR-related matters (policies, procedures, leaves, benefits), prepare HR documentation (addendums, letters, certificates) and ensure compliance with local labor regulations, liaising with the payroll provider., • Training & PRL Compliance: coordinate Prevention and Risk Prevention (PRL) and other mandatory local compliance training in Spain, in partnership with the Learning & Development team, and follow up on medical check-ups. Experience : 6-8 years in HR Operations, HR Generalist or local HRBP roles, ideally in an international environment, with proven autonomy acting as the local relay of a remote manager. • Employee & Labor Relations : solid, hands-on experience of Spanish individual and collective labor relations, including direct interaction with the Comité de Empresa and the ability to handle sensitive situations with professionalism and discretion., • Labor Law : strong working knowledge of Spanish labor legislation and ability to run the full HR/employee lifecycle in Spain., • Stakeholder Credibility : confident, credible and reliable when interacting with managers, senior leaders, employee representatives and external partners; excellent communication and stakeholder-management skills., • Autonomy & Judgment : able to work independently and take ownership, while recognizing situations that warrant escalation or collaborative decisionmaking., • Team spirit & positive energy : we're a close-knit HR team that loves working together and continuously sharing the insights that keep our function at the center of the conversation. We're looking for a dynamic, cheerful colleague who genuinely enjoys teamwork., • “Can do”attitude : we're looking for a dynamic, upbeat colleague who is solution-oriented, brings sound common sense to everyday challenges, • Languages : native Spanish and good professional English level (interviews conducted in English; manager communicates in English); Portuguese would be a great plus., • 30-minute introductory call with our Talent Acquisition Specialist, • 60 minutes call with HR Lead Iberia, • 30 minutes with Senior Global HR Business Partner, • 30 minutes with Chief Human Resources Officer We understand that flexibility and trust are essential for our teams. Here are some of the benefits we offer: • Remote Work: Up to 3 days a week!, • Work-life balance: We have flexible entrance and departure time., • Summer schedule on Fridays: Start early your weekends!, • Referral Bonus: €1500 for every talent you refer (after 6 months)., • Flexible Remuneration: COBEE platform., • Private Medical Insurance: Adeslas., • Continuous Learning: Access to our internal platform for continuous development., • Vacation: 23 vacation days plus an intensive schedule in July and August., • Teambuilding: Our afterworks and activities are memorable! At Nextlane, we are committed to creating a space where everyone feels valued and respected . We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation. • Support for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience., • Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law. Join Nextlane and become part of the technological revolution in the automotive industry. Discover why we are a great place to develop your talent! #J-18808-Ljbffr

• We are looking for a professional with strong construction coordination and site management skills to support stakeholder engagement and oversee on-site project execution. The role involves liaising with project stakeholders, suppliers, contractors, and clients, while managing and coordinating the construction plan on site, including the allocation and supervision of internal technical resources across the various project scopes., • We are looking for a professional with strong construction coordination and site management skills to support stakeholder engagement and oversee on-site project execution. The role involves liaising with project stakeholders, suppliers, contractors, and clients, while managing and coordinating the construction plan on site, including the allocation and supervision of internal technical resources across the various project scopes. The primary responsibility is to coordinate and manage the day-to-day activities leading up to operational readiness, from material reception on site through to final project handover for commercial operation. The role will be carried out with the support of the Project Manager (PM) and Technical Manager (TM). • Cooling and HVAC systems, • Power supply and electrical infrastructure, • Racks and equipment installation, • Structured cabling, • Space and capacity management, • Data center infrastructure and related systems, • Leadership and communication skills: Clear and effective communication is critical, as the role requires constant interaction with clients, contractors, suppliers, and project stakeholders., • Planning and prioritization: Ability to assess site conditions and project progress to determine whether customer-imposed deadlines are achievable and to propose alternative solutions when necessary., • Decision-making: Capability to make informed decisions, aligned with the PM and TM, supported by data, technical expertise, and practical experience., • Adaptability: Ability to manage change and handle critical situations calmly and effectively., • Proactivity and accountability: Confident, self-driven, and highly responsible approach to project delivery., • Results orientation and reliability: Strong commitment to meeting objectives and delivering high-quality outcomes., • Continuous learning mindset: Eagerness to develop skills, improve processes, and grow professionally., • English proficiency (minimum B2): Strong technical communication skills, both written and spoken. As the project evolves, the complexity and level of responsibility associated with the role will increase, making it an excellent opportunity for professional growth and career development. Both previous experience and the candidate’s ability to develop within the project, take on increasing responsibilities, and contribute to the project's long-term success will be highly valued. • High-impact role where your work directly influences project success and operational excellence, • Opportunities to grow your leadership capabilities and mentor emerging talent, • A culture that prioritizes safety, quality, and continuous improvement, • Diverse projects and meaningful collaboration across teams and departments At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. Schneider Electric is there when it matters most to you. Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges. Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future. Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. #J-18808-Ljbffr

Country: Spain Insurance is a core component of Santander’s business, generating a profit contribution of approximately €1.6bn and serving more than 20 million customers globally . Insurance plays a critical role in customer loyalty, as insured customers stay longer with the bank, while supporting Santander’s mission of providing financial protection that enables people and businesses to prosper. Over recent years, the business has grown at double‑digit rates (excluding 2020 due to COVID) and has made significant progress in expanding its product offering and transforming sales processes into digital journeys. However, there is still substantial untapped potential. Digital penetration varies widely across countries and products, and conversion rates remain below their full potential. Capturing this opportunity requires scaling experimentation, simplifying journeys, strengthening omnichannel distribution, evolving to a customer‑centric insurance value proposition, and embedding a strong data‑driven culture across markets. Within Santander, the Insurance Domain drives the transformation of the insurance business by evolving products, processes and digital capabilities. The Protection vertical is a core pillar of Santander’s revenue diversification and customer loyalty strategy within Insurance. It includes: • Auto Insurance, • Home Insurance, • Health Insurance, • Omnichannel distribution (digital, branches, call center), • (Other relevant protection products / add‑ons) As part of this ambition, we are looking for a Product Pricing Senior Manager with strong product mindset, value orientation and experience in corporate agile environments , capable of translating strategy into execution and maximizing product value end‑to‑end. Santander ( is proud to be an equal opportunities employer regardless of gender identity, culture or disability. As Product Pricing Senior Manager – Protection , your mission will be to maximize the value of the Protection product portfolio (Auto, Home, Health and other protection products) within the Santander ecosystem. You will align business strategy, customer experience, regulatory requirements and technological capabilities to drive growth, profitability and customer satisfaction . You will act as the functional product owner, prioritizing initiatives, making data‑driven decisions and ensuring successful end‑to‑end execution. • Own and drive the pricing strategy and value proposition for the Protection business, ensuring alignment with commercial objectives, regulatory standards, and profitability goals., • Develop advanced pricing frameworks for protection insurance products through scalable machine learning solutions tailored to regulated environments., • Optimize underwriting processes across key protection products and distribution channels, balancing risk management, efficiency and customer experience., • Lead the design and implementation of AI‑driven real‑time pricing models, leveraging behavioral, transactional, and contextual data to enable dynamic and personalized pricing decisions., • Build contextual pricing capabilities that adapt pricing dynamically according to customer intent, purchase journey, channel, timing, and behavioral signals., • Detect and prioritize growth opportunities across acquisition, conversion, retention, cross‑selling and customer lifetime value optimisation., • Continuously assess market dynamics, competitive landscape and insurtech innovation to support product evolution in collaboration with cross‑functional teams such as Digital, CLTV, and New Ventures., • Define and track key product and portfolio KPIs to measure commercial performance, customer impact and sustainable growth., • Manage stakeholder expectations and align priorities across functions and geographies., • Collaborate with multidisciplinary teams., • Foster an empirical, test‑and‑learn mindset and continuous improvement culture., • Translate business needs into clear epics, features and user stories, with well‑defined acceptance criteria., • Minimum 10+ years of experience in Product Pricing, Product Manager or Business Product Lead roles., • Experience in:, • Insurance (preferably Auto, Home or Health), or, • Financial services environments., • Experience working closely with technology teams in agile setups., • Solid understanding of the insurance business model and product economics., • Proven experience in backlog management and prioritization., • Strong knowledge of product metrics and data‑driven decision‑making., • Experience working in agile environments (Scrum, Kanban or hybrid models)., • Strong decision‑making capability., • Strategic thinking combined with execution focus., • Customer‑centric mindset., • Cross‑functional influence without formal authority., • Strong analytical capability., • Clear and structured communication skills., • High level of autonomy and accountability., • Experience in both banking and insurance environments., • Experience in digital insurance distribution., • Experience working with external partners or joint ventures., • Background in digital transformation initiatives. #J-18808-Ljbffr

Siemens Cyber Defense Center in Madrid is seeking security analysts to help detect, analyze, investigate, and defend against sophisticated digital attacks. You will join a world class team defending Siemens against cyber threats worldwide and grow your expertise in threat detection and incident response. You will collaborate with the infrastructure team to enhance detection capabilities and participate in on-call rotations for critical events, while developing robust analytics and use-cases to #J-18808-Ljbffr

At Nextlane , we don’t just develop software solutions – we create the future of the automotive industry. We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market. We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions. So… What does it mean to be a #Nextlaner? • Be part of a growth-oriented culture., • Collaborate with colleagues from all over the world., • Believe in the Power of ideas and the diversity of thought., • Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact. Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company. At Nextlane, you’ll have the opportunity to innovate , push boundaries , and work on solutions that are transforming the automotive world. As a member of the Ibéria local HR team and the on-site representative of the HR Lead Iberia (based in Porto), you will be the trusted HR point of contact for Spain. You will own the day-to-day management of local employee and labor relations, be a credible and reliable partner to people, managers and ensure a seamless employee experience across the full employee lifecycle, working in close coordination with the HR Lead Iberia and other HR Operations Team colleagues (one dedicated to France and another one dedicated to Ibéria, focused on Payroll). Your primary scope is Spain. • Employee & Labor Relations (Comité de Empresa) : act as the HR point of contact for employee representatives and the Workers’ Council (Comité de Empresa), coordinating consultations, communications and meetings in accordance with Spanish labor legislation, at both individual and collective level., • Trusted HR partner on site : be the reliable, credible point of contact for managers and senior/top leaders based in Madrid on Spain-scope topics, advising on HR policies and people matters and escalating to the HR Lead Iberia when appropriate., • Sensitive & complex cases (support) : prepare, document and support the handling of sensitive situations (disciplinary matters, individual conflicts, prelitigation), in coordination with and under the arbitration of the HR Lead Iberia., • Onboarding, Offboarding & Employee Lifecycle : manage the end-to-end onboarding and induction experience and coordinate employee transitions and offboarding for Spain (and Portugal as backup)., • Employee Support & HR Administration : serve as a point of contact for employees on HR-related matters (policies, procedures, leaves, benefits), prepare HR documentation (addendums, letters, certificates) and ensure compliance with local labor regulations, liaising with the payroll provider., • Training & PRL Compliance: coordinate Prevention and Risk Prevention (PRL) and other mandatory local compliance training in Spain, in partnership with the Learning & Development team, and follow up on medical check‑ups. Experience : 6-8 years in HR Operations, HR Generalist or local HRBP roles, ideally in an international environment, with proven autonomy acting as the local relay of a remote manager. • Employee & Labor Relations : solid, hands-on experience of Spanish individual and collective labor relations, including direct interaction with the Comité de Empresa and the ability to handle sensitive situations with professionalism and discretion., • Labor Law : strong working knowledge of Spanish labor legislation and ability to run the full HR/employee lifecycle in Spain., • Stakeholder Credibility : confident, credible and reliable when interacting with managers, senior leaders, employee representatives and external partners; excellent communication and stakeholder-management skills., • Autonomy & Judgment : able to work independently and take ownership, while recognizing situations that warrant escalation or collaborative decision-making., • Team spirit & positive energy : we’re a close‑knit HR team that loves working together and continuously sharing the insights that keep our function at the center of the conversation. We’re looking for a dynamic, cheerful colleague who genuinely enjoys teamwork., • “Can do”attitude : we’re looking for a dynamic, upbeat colleague who is solution‑oriented, brings sound common sense to everyday challenges, • Languages : native Spanish and good professional English level (interviews conducted in English; manager communicates in English); Portuguese would be a great plus., • 30-minute introductory call with our Talent Acquisition Specialist, • 60 minutes call with HR Lead Iberia, • 30 minutes with Senior Global HR Business Partner, • 30 minutes with Chief Human Resources Officer, • Remote Work: Up to 3 days a week!, • Work-life balance: We have flexible entrance and departure time., • Summer schedule on Fridays: Start early your weekends!, • Referral Bonus: €1500 for every talent you refer (after 6 months)., • Flexible Remuneration: COBEE platform., • Private Medical Insurance: Adeslas., • Continuous Learning: Access to our internal platform for continuous development., • Vacation: 23 vacation days plus an intensive schedule in July and August., • Teambuilding: Our afterworks and activities are memorable! At Nextlane, we are committed to creating a space where everyone feels valued and respected. We firmly believe that diversity in experiences and backgrounds strengthens our culture and drives innovation. • Support for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience. Equal opportunities for all: We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law. Join Nextlane and become part of the technological revolution in the automotive industry. Discover why we are a great place to develop your talent! #J-18808-Ljbffr

At Nextlane , we don’t just develop software solutions – we create the future of the automotive industry. We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market. We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions. So… What does it mean to be a #Nextlaner? • Be part of a growth-oriented culture ., • Collaborate with colleagues from all over the world., • Believe in the Power of ideas and the diversity of thought ., • Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact. Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company. At Nextlane, you’ll have the opportunity to innovate , push boundaries , and work on solutions that are transforming the automotive world. As a member of the Ibéria local HR team and the on-site representative of the HR Lead Iberia (based in Porto), you will be the trusted HR point of contact for Spain. You will own the day-to-day management of local employee and labor relations, be a credible and reliable partner to people, managers and ensure a seamless employee experience across the full employee lifecycle, working in close coordination with the HR Lead Iberia and other HR Operations Team colleagues (one dedicated to France and another one dedicated to Ibéria, focused on Payroll). Your primary scope is Spain. • Employee & Labor Relations (Comité de Empresa) : act as the HR point of contact for employee representatives and the Workers’ Council (Comité de Empresa), coordinating consultations, communications and meetings in accordance with Spanish labor legislation, at both individual and collective level., • Trusted HR partner on site : be the reliable, credible point of contact for managers and senior/top leaders based in Madrid on Spain-scope topics, advising on HR policies and people matters and escalating to the HR Lead Iberia when appropriate., • Sensitive & complex cases (support) : prepare, document and support the handling of sensitive situations (disciplinary matters, individual conflicts, prelitigation), in coordination with and under the arbitration of the HR Lead Iberia., • Onboarding, Offboarding & Employee Lifecycle : manage the end-to-end onboarding and induction experience and coordinate employee transitions and offboarding for Spain (and Portugal as backup)., • Employee Support & HR Administration : serve as a point of contact for employees on HR-related matters (policies, procedures, leaves, benefits), prepare HR documentation (addendums, letters, certificates) and ensure compliance with local labor regulations, liaising with the payroll provider., • Training & PRL Compliance: coordinate Prevention and Risk Prevention (PRL) and other mandatory local compliance training in Spain, in partnership with the Learning & Development team, and follow up on medical check-ups., • Experience : 6-8 years in HR Operations, HR Generalist or local HRBP roles, ideally in an international environment, with proven autonomy acting as the local relay of a remote manager., • Employee & Labor Relations : solid, hands-on experience of Spanish individual and collective labor relations, including direct interaction with the Comité de Empresa and the ability to handle sensitive situations with professionalism and discretion., • Labor Law : strong working knowledge of Spanish labor legislation and ability to run the full HR/employee lifecycle in Spain., • Stakeholder Credibility : confident, credible and reliable when interacting with managers, senior leaders, employee representatives and external partners; excellent communication and stakeholder-management skills., • Autonomy & Judgment : able to work independently and take ownership, while recognizing situations that warrant escalation or collaborative decisionmaking., • Team spirit & positive energy : we're a close-knit HR team that loves working together and continuously sharing the insights that keep our function at the center of the conversation. We're looking for a dynamic, cheerful colleague who genuinely enjoys teamwork., • “Can do”attitude : we're looking for a dynamic, upbeat colleague who is solution-oriented, brings sound common sense to everyday challenges, • Languages : native Spanish and good professional English level (interviews conducted in English; manager communicates in English); Portuguese would be a great plus., • 30-minute introductory call with our Talent Acquisition Specialist, • 60 minutes call with HR Lead Iberia, • 30 minutes with Senior Global HR Business Partner, • 30 minutes with Chief Human Resources Officer #J-18808-Ljbffr

Para esta posición, se requiere un perfil de gestión en ámbito de Desarrollo TI con amplios conocimientos y experiencia tanto en la realización de proyectos como en la gestión del BAU bajo tecnología Pegasystems. Su misión consistirá en liderar el equipo de Desarrollo TI focalizado en mantenimiento y proyectos del ámbito de prestaciones, tanto como garantías de una aseguradora como compañía de servicios, dentro del Core de Asistencia. Deberá conocer la tecnología Pegasytems y la gestión de proyectos bajo esa tecnología. Será garante de la consolidación e implantación de evoluciones en la plataforma siguiendo la metodología de gobierno y gestión corporativos. • Asegurar el alineamiento de Pega con la estrategia tecnológica y de negocio, maximización del valor funcional y la sostenibilidad operativa a largo plazo., • Gobierno y visión general del servicio de la plataforma Pega (SLAs, resiliencia, evolución…), • Supervisión y seguimiento de hitos, riesgos de la plataforma y presupuesto., • Análisis sistemas y procesos actuales, con una identificación clara y objetiva de pros y contras de distintas aproximaciones técnicas., • Garantizar que las implantaciones se realizan según las mejores prácticas marcadas por el Gobierno y la Arquitectura Corporativa., • Mejora continua de los sistemas implantados, garantizando que las aplicaciones permanecen up&running de manera segura y confiable, asegurando la calidad del servicio prestado a las diversas áreas de la Compañía., • Garantizar el adecuado gobierno y éxito de los proyectos bajo su ámbito de responsabilidad, aplicando experiencia, metodología y capacidad de liderazgo sobre situaciones complejas., • Gestión con proveedores de desarrollo: gobierno de servicio de AM, de los partners involucrados en los proyectos, gestión de riesgos, comunicación con los equipos, aseguramiento el cumplimiento del alcance, priorización de tareas, revisión de estimaciones., • Liderazgo de planes de actuación / acciones de mejora ante riesgos y/o problemas, selección y control de proveedores, interlocución con las diferentes áreas de Negocio del Grupo., • Capacidad, autonomía y solvencia en la toma de decisiones., • Deberá liderar equipos multidisciplinares dentro del ámbito de los proyectos de desarrollo sobre Pegasystems, manteniendo la visión global de toda la actividad de evolución apoyándose en su equipo interno y externo, llevando un control completo y autónomo de los diferentes proveedores de desarrollo que se vean involucrados, control de los recursos que disponga y del manejo de los presupuestos y facturación asociada., • Reporting a responsables (niveles Manager y Dirección) de las diferentes áreas del Grupo., • Formación reglada requerida: Ingeniería Técnica / Grado medio en informática o similar., • Se valorará positivamente la certificación en metodologías Agile sobre equipos multidisciplinares de desarrollo., • Se valorará positivamente la formación y certificados oficiales específicos vinculados a la gestión de proyecto, gestión de personas y liderazgo, así como certificaciones tecnológicas., • Se valorará positivamente los conocimientos sobre inteligencia artificial aplicada a procesos de negocio, y en especial sobre el call center y sobre las tareas de tramitación de siniestros y servicios. También se valorará el conocimiento de los modelos de inteligencia artificial su configuración y entrenamiento., • Idiomas, nivel hablado y escrito: inglés, medio, • 5 años (mínimo) en el sector asegurador., • 8 años (mínimo) de experiencia en desarrollo de proyectos., • 3 años (mínimo) de experiencia en desarrollo de proyectos de Pegasystems, siendo aconsejable 4-5 años., • Experiencia en la gestión de proyectos tecnológicos del sector seguros y en el liderazgo de equipos senior heterogéneos, con una sólida base metodológica (tanto en metodologías ágiles como en modelo waterfall tradicional), que demuestre un valor diferencial en la evolución de entornos y procesos tradicionales, así como capacidad de interlocución a alto nivel que permita acometer con garantías de éxito las diferentes líneas de proyecto., • Definición de soluciones tácticas y de convivencia para soporte de los sistemas de analítica, incluyendo modelos de datos y procesos de transformación de datos., • Experiencia en la realización de análisis de necesidades de negocio y recomendación de soluciones técnicas., • Conocimientos del diseño del software, incluyendo patrones de arquitectura sobre capas de Front-end y Back-end para la conceptualización y diseño de nuevas arquitecturas basadas en nuevos paradigmas y patrones IT (Ej: Microservicios), así como arquitecturas orientadas a servicios (SOA, Apificación, etc) y BPMN (Pega)., • Experiencia demostrada en desarrollo soluciones PEGA con “Customer Services for Insurances, UI tradicional, Cosmos y Constellation”., • Experiencia en uso de la inteligencia artificial y Robotics en procesos de Pega, • Experiencia en el uso de herramientas vinculadas al ciclo de vida del SW (Service Now). En SANTA LUCIA S.A,CªSEGUROS trabajamos para garantizar una igualdad de oportunidades real y efectiva que nos permita promover el desarrollo profesional y la diversidad laboral, en línea con nuestro compromiso con el ODS 5 (Igualdad de Oportunidades) de la Agenda 2030 de Naciones Unidas. #J-18808-Ljbffr

If you are an experienced Incident Responder—or someone who is passionate about handling real cyber incidents and understanding how attackers operate—this role is for you. You will join the Incident Response cluster within the Allianz Cyber Defense Center (ACDC), a global team at the forefront of protecting Allianz against sophisticated cyber threats. In this role, you will work on high-impact incidents, collaborate with experts across threat intelligence, detection, and security operations, and play a key role in strengthening our overall security posture. You enjoy working in dynamic environments, taking ownership during critical situations, and continuously improving how incidents are detected, investigated, and resolved. If you are motivated by real‑world impact and want to be part of a highly skilled and collaborative cybersecurity team, we would love to hear from you. • Coordinate and own security incident response activities in a heterogeneous, multi-cultural, and geographically distributed environment — engaging all relevant technical and non-technical stakeholders across all phases of an incident., • Acquire and analyze data from various sources during incident response activities and report on findings in a clear, actionable manner., • Conduct incident reviews, identify improvement potentials, and support the implementation of improvements — including updating guidelines, runbooks, and internal processes., • Actively contribute to enhancing ACDC's internal toolset through new ideas on functionality and features, as well as by developing automation scripts and custom tooling., • Analyse complex attack patterns and threat actors, derive technical insights, and provide recommendations to improve Allianz's detection and defence capabilities., • Collaborate closely with internal teams — including Threat Intelligence, Vulnerability Management, and Business Applications Teams — as well as external partners to ensure holistic and coordinated incident response., • Participate in on-call shifts and contribute to the ACDC team's 24/7 availability, ensuring rapid response to critical security incidents at any time., • University degree (Master's preferred) in Computer Science, Cyber Security, or a related field., • Extensive work experience in Incident Response, including managing complex environments; expertise in IT Forensics, Malware Analysis, or Vulnerability Management is a plus., • Comprehensive technical expertise in system architecture with broad proficiency in key IT security technologies: Linux and Windows, Active Directory / Entra ID, web technologies, email, networking, cryptography, and widely used DevOps tools., • Software engineering and scripting skills: Python, Golang, Shell scripting, PowerShell, CI/CD, and database management., • Strong understanding of technical and organisational aspects of information security, demonstrated through prior defensive or offensive work experience., • In-depth knowledge of fundamental attack concepts: terminology, tools, tactics, techniques, and procedures (TTPs)., • Exceptional analytical and problem‑solving mindset with the ability to collect, structure, analyse, and communicate large amounts of information with precision and attention to detail., • Excellent communication and interpersonal skills in English (fluent, written and spoken, including security terminology); willingness to participate in on-call shifts. Relevant certifications (e.g. SANS/GIAC, GCIH, GNFA, GCFA, GREM, GCFE, GIME), CompTIA Security+, CISSP, CISA, or CISM) are a plus but not mandatory., • We offer a hybrid work model which recognizes the value of striking a balance between in‑person collaboration and remote working incl. up to 25 days per year working from abroad., • We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)., • From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered., • Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach. With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co‑create the best customer experience. We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction. In short: We deliver comprehensive end‑to‑end IT solutions for Allianz in the digital age. We are the backbone of Allianz. Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. #J-18808-Ljbffr

Select how often (in days) to receive an alert: Create Alert BME - Bolsas y Mercados Españoles - drives the transformation of financial markets and belongs to SIX, the third largest exchange group in Europe. What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us. Madrid | Working from home up to 40% | Reference 8166 The Security Operations Center (SOC) is a critical Line of Defense 1 function at SIX, responsible for detecting, investigating, and responding to cyber threats across endpoint, identity, network, cloud, and email environments. We are looking for a hands-on security professional with experience in incident response, threat hunting, and security monitoring. In this role, you will investigate complex alerts, develop and tune detection use cases, support containment and remediation efforts, improve automation and playbooks, and proactively identify threats to strengthen SIX's overall security posture. Does it sound interesting for you? We are looking forward to hearing for you. • Develop, tune, and maintain threat detections and SIEM use cases across endpoint, network, identity, cloud, mail, and M365 environments., • Investigate complex security incidents, lead threat analysis, and coordinate containment and remediation activities., • Design and improve detection content, SOC automation, SOAR workflows, and incident response playbooks., • Conduct proactive threat hunting using threat intelligence and the MITRE ATT&CK framework., • Identify detection gaps and continuously enhance SOC capabilities and security posture., • Mentor junior analysts and contribute to SOC process improvements and knowledge sharing., • 4+ years of experience in SOC operations, detection engineering, threat hunting, and incident response., • Hands-on experience with SIEM, EDR, and SOAR platforms (preferably Sentinel, Elastic, Defender for Endpoint, and Cortex XSOAR)., • Strong background in detection rule development, security investigations, and threat hunting across multiple telemetry sources., • Experience with scripting, automation, APIs, and tools such as Python, GitLab, Azure DevOps, and CI/CD practices., • Knowledge of security query languages and frameworks, including MITRE ATT&CK., • Strong analytical, communication, collaboration, and mentoring skills. If you have any questions, check out our FAQ page or call Sara Perez de la Cuesta at . For this vacancy we only accept direct applications in English. Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background. Flexible Work Models We trust our employees and offer a work environment that is well-balanced, productive and fosters success. Personal Development You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering. Agile Working Methods Whether through scrum or design thinking, we solve exciting tasks together in teams. #J-18808-Ljbffr

AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR's expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations.What you will do:1. Daily Operations Monitoring & KPI ManagementSupervise daily operations of in-house or outsourced call center teams.Track and report on core operational KPIs including:Call answer rate and abandonment rate.Average speed of answer (ASA) and average handling time (AHT).Work order closure rate and first contact resolution (FCR).Customer satisfaction (CSAT) score.Generate daily, weekly and monthly operational performance reports.Identify operational bottlenecks and implement process improvements to meet requirements.2. Service Quality Assurance & Standard ComplianceConduct regular quality audits through call recording monitoring, customer follow-up calls and work order review.Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques.Analyze quality trends and identify training needs for the team.Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements.Drive continuous improvement in service quality and customer experience.3. Escalated Complaint Resolution & Crisis ManagementServe as the primary escalation point for complex customer complaints and emergency service incidents.Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours.Conduct root cause analysis for high-impact customer complaints and implement preventive measures.Maintain detailed records of escalated cases and track resolution progress until closure.4. Knowledge Base Management & Information SynchronizationCollaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base.Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures.Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives.5. Training & Performance ManagementDesign and deliver comprehensive onboarding training programs for new call center employees covering:Brand standards and service etiquetteProduct knowledge and vehicle featuresCRM system operation and work order managementCustomer service skills and complaint handling techniquesDevelop and implement ongoing training programs to enhance team capabilities.Design and execute performance-based incentive schemes to motivate the team.What you will bring:Bachelor's degree in Business Administration, Communications or related field.Minimum 2-3 years of experience in call center operations, customer service or CRM management.Proven experience in KPI monitoring and service quality management.Proficiency in both English and Spanish.Strong problem-solving skills and ability to handle high-pressure situations.Experience with CRM systems (Salesforce, Dynamics or similar) and call center software.Advanced proficiency in MS Office (Excel, Word, PowerPoint).

Country: Spain Open Digital Services is the software development company of Santander Group powering the next generation of banks by creating innovative banking products and implementing them in collaboration with Santander Group Affiliates. Santander Group is one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry. Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting-edge technology. Openbank, our flagship partner, is where we develop our most advanced concepts first. Be part of our Best-in-Class team and help us create unique value for our customers! Out Cybersecurity team is looking for a Security Operations Senior Engineer based out of Madrid, working in a hybrid model. You will play a key role in strengthening the maturity of our Security Operations function across ODS product environments. You will help protect critical banking platforms and services across geographies, with a strong focus on vulnerability management, threat detection, incident response and proactive security improvement. This is a highly dynamic role for a senior professional who enjoys solving different challenges every day, bringing new ideas and contributing to a continuously evolving cybersecurity capability. • Monitor, investigate and correlate security events and alerts using SIEM platforms such as Splunk, QRadar, Microsoft Sentinel and CrowdStrike/Falcon., • Lead and support incident response activities, including triage, containment, coordination, root cause analysis and basic forensic investigation., • Own and improve vulnerability management processes, including identification, prioritization, remediation follow-up and reporting, while bringing new ideas to increase team maturity., • Manage and operate security tools such as DLP, firewalls or proxys ensuring proper configuration, analyzing alerts and events. Propose and implement adjustments to policies and rules to enhance threat detection and prevention capabilities increasing effectiveness and reducing the exposure surface., • Collaborate with Cyber Threat Intelligence / CTU and CERT-related teams to anticipate threats, enrich detections and improve the organization’s overall security posture., • Design, implement and optimize playbooks in SOAR platforms to accelerate and standardize security operations actions., • Contribute to threat analysis, event correlation, security automation, executive and technical reporting, and participation in red team / blue team exercises and penetration testing initiatives. Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • 6-8 years of experience in cybersecurity, preferably in Security Operations Center (SOC) or Security Operations environments. (Required), • Hands‑on experience in incident response, alert management, vulnerability management and threat analysis across enterprise environments. (Required), • Experience in regulated sectors such as banking, financial services or consulting environments supporting large organizations. (Preferred), • Experience in participating in an on‑call rotation. (Preferred), • Strong knowledge of vulnerability management, incident response, Cyber Threat Intelligence / CTU, SIEM tools and SOAR platforms; understanding of networks, systems and security architecture. (Required), • Experience or working knowledge in ethical hacking / pentesting, including tools such as Burp Suite or OWASP ZAP. (Required), • Cloud security exposure in AWS, Azure or GCP is a plus. (Preferred), • Scripting or programming experience in Python, Bash, PowerShell, JavaScript, TypeScript or similar, with the ability to automate security tasks and workflows. (Preferred), • Spanish (Required), • English B2-C1, with the ability to participate in meetings and communicate effectively in international environments. (Required), • Strong analytical thinking and sound judgment under pressure, especially during incident response scenarios., • Broad technical perspective, curiosity and continuous improvement mindset, with the ability to bring ideas and raise the maturity level of the team., • Excellent collaboration and stakeholder management skills, including diplomacy, clear communication and the ability to work with highly specialized and junior profiles alike., • This role requires a senior professional who can operate with autonomy across a broad security scope and collaborate effectively with L2/L3 stakeholders. and it’s recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers. • We offer more than just a paycheck - our benefits are designed to support your life, your goals and your well-being, now and into the future., • Your health is our priority. Through BeHealthy, our global wellness programme, we promote Holistic wellbeing, • We know family is everything. That’s why we offer parental leave, childcare support and family-friendly programmes tailored to each life stage., • We’re enable our teams to go beyond through global opportunities and broad career paths., • We believe in the power of helping. You can dedicate part of your working hours to volunteering We’re here to keep you motivated, help you reach your goals, and celebrate your progress, every step of the way. Join us to tackle exciting tech challenges in an agile environment, benefiting from learning, growth, and local and international career opportunities in a modern, diverse setting. ODS is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. The personal data you provide as well as any data generated during the selection process are confidential and will be processed by Open Digital Services, S.L. with registered office at Plaza de Santa Bárbara 2, 28004 (Madrid), Madrid, Spain for the sole purpose of managing your participation in the selection processes and, where appropriate, to formalise your recruitment. For further information about your rights and data protection, please read the Open Digital Services Privacy Policy applicable to this type of data processing here #J-18808-Ljbffr

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Sprinklr is looking for a pre‑sales Lead Solutions Consultant who will partner with Sales and Customer Success on our Large Enterprise prospects & global strategic clients. Solutions Consultants are instrumental in the sales cycle and account relationship, bringing their technical and industry expertise to create compelling solutions for customers. As a Lead Solutions Consultant you will know Sprinklr’s offerings to a degree where you are able to differentiate our offerings to our customers so they can realize the outcomes and benefits they are looking to achieve. It will be imperative to partner with sales and customer success to be proactive in uncovering a customer’s current and future states in order to roadmap an end‑to‑end solution. Internal and external stakeholders will view you as a strategic advisor. You will be a clear communicator who can command a room from C‑suite down to practitioner. You should be as comfortable in front of a screen as you are with a whiteboard. Who You Are And What Makes You Qualified: • Designing compelling solutions to address a customer’s key business challenges, and presenting a desired future state and delivers a competitive advantage with measurable outcomes., • Lead and document discovery sessions to understand the client's business objectives and desired outcomes., • Present a vision of the solution, meeting the client's requirements that will drive adoption and growth., • Lead client workshops which may include whiteboarding, Q&A sessions, and trials., • Subject Matter Expertise (SME) in Customer Experience Management., • Keep current on industry trends and competition., • Continuously leverage internal learning and competitive intelligence., • Understand industry verticals, department verticals, and challenges facing specific buyer personas within Sprinklr’s target market., • Develop a repertoire of client stories to convey the value of Sprinklr’s solution to the customer, enabling champions to tell stories on our behalf., • Sharpen the saw on pre‑sales skills, as well as participating and attending trade events., • Collaboration and Administration: Communicate progress and expectations, escalating problems to leaders for awareness and/or resolution., • Prioritize participation in meetings with the account team and SC team., • Ensure general administration across our systems of record are timely and accurate., • Provide prompt and detailed handoffs to Customer Success (CS) to deliver against the proposed solution., • Document observations from prospects and customers to influence future product capabilities., • Creates re‑usable collateral for the entire global presales team and acts as a mentor to those across other teams. Relevant Skills and Experience: • 5+ years of relevant CX strategy and technical consulting experience., • Experience in a presales role at a SaaS company managing large enterprise customers., • Experience in marketing, advertising, customer care, business intelligence or commerce spaces., • Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media., • Thought leader who has engaged in activities such as publishing white‑papers, speaking at industry events, blogging, etc., • Creative thinker who can bring to life a vision of how a customer can approach their Customer Experiences in new and exciting ways. We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI‑native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: • Lead a new category of enterprise software that we call Unified‑CXM., • Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience., • Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified‑CXM) as a category is just getting started, we are well on our way to creating a no‑compromise, unified approach to better customer experiences for the world’s leading enterprise brands. We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well‑being when you need it. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. To learn more about employee benefits by region, click here. To learn more about all‑things‑Sprinklr, visit our candidate resource hub here. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately. #J-18808-Ljbffr

Etalentum en Madrid busca un Supervisor Senior/Responsable para el Dpt. de Venta Cruzada en una compañía líder en servicios de financiación de consumo. Su misión es asegurar que el área funcione con enfoque en optimización de resultados, coordinación transversal y mejora continua del negocio. Se requieren experiencia en call center de venta, gestión de equipos grandes y conocimiento de herramientas de contact center (Genesys o similar), Power BI/Excel, y capacidad analítica para tracking de KPIs #J-18808-Ljbffr

En ACCOM, agencia de Marketing Digital en Madrid, contamos con un valor diferencial único: un Call Center in-house. Esto nos permite llevar las campañas de generación de leads al siguiente nivel, analizando no solo el coste por lead, sino su calidad y conversión real a venta. Para acompañarnos en este crecimiento, buscamos un/a Senior Paid Media Specialist con un perfil marcadamente analítico y ejecutor. Si te apasiona sumergirte en grandes volúmenes de datos, optimizar presupuestos y tomar decisiones basadas en números, este es tu sitio! • Mentalidad Data-Driven: Fuerte orientación a resultados y obsesión por mejorar KPIs de negocio: CPC, CPL, CPA y ROI., • Dominio Técnico (Imprescindible): Experiencia real gestionando campañas complejas y presupuestos en Google Ads (incluyendo Editor), Meta Ads y TikTok Ads., • Stack Tecnológico: Manejo de Campaign Manager y analítica digital avanzada (Google Analytics 4)., • Herramientas de apoyo: Valorable experiencia previa con Semrush y Google Search Console para sinergias con SEO., • Ubicación: Imprescindible residir en la Comunidad de Madrid o alrededores (modelo híbrido/presencial)., • Ejecución y Gestión End-to-End: Planificación, puesta en marcha, estructura y optimización diaria de campañas PPC (Search, Performance Max, Display, YouTube, Social Ads)., • Análisis Avanzado: Explotación de grandes volúmenes de datos de campañas para identificar patrones de estacionalidad, comportamiento de la competencia y rendimiento de producto., • Optimización por Calidad: Trabajar mano a mano con el equipo del Call Center para optimizar las campañas en función de la calidad del lead y la tasa de cierre., • Reporting e Insights: Elaboración, seguimiento e interpretación de informes periódicos, proponiendo mejoras accionables y estratégicas. Accom es una empresa de carácter joven y competitivo en constante crecimiento. Cuidamos mucho nuestra política de Talento y Cultura, buscando siempre la máxima vinculación de las personas con la empresa. Simplemente tratamos a las personas como nos gustaría que nos tratasen. • Participación en la toma de decisiones., • Definición de los objetivos del equipo, alineados a los objetivos globales de la compañía., • Horario de inicio flexible (entre 8:30 – 9:30)., • Posibilidad de teletrabajo en formato híbrido., • Retribución flexible (seguro médico privado, restaurante, transporte y guardería)., • Plan formativo acorde a tus necesidades., • El día de tu cumpleaños libre., • Eventos y actividades internas para hacer team building., • Descuentos en gimnasios., • Ubicaciones céntricas en Madrid (Gran vía). ¡Si crees que eres el perfil que buscamos, estaremos encantados de conocerte! #J-18808-Ljbffr