Trabajos call center en BilbaoCrear alertas

🚀 We are looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. 🔎 What we look for? We are looking for Application Operations Support , to contribute in a project with one of our global customer in wealth management. 📍 Work Location: Work model in hybrid in Madrid (3 days at the office, 2 WFH), Feel free to apply if you are also open to relocation! 📋 Main tasks and accountabilities will be: • Ensuring the operation of core banking applications in respect to application management (2nd level support), • Processing of incident tickets generated by monitoring systems and the local service desk within SLAs, • Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders, • Takeover of periodical on-call duty (weekly 7x24), • Administration of change requests, for application related process fulfillment, • Participation in periodic releases on weekends, • Engage in projects relating to operational aspects for existing or newly integrated applications, • Process optimization and automation of repetitive tasks including handover to L1 (Control Center) 💡 What do we expect from you? • Professional experience in application support, • Good Unix know-how (shell scripting is an advantage), • Knowledge of Windows OS at server level, • Knowledge of Java application server / database / AWA is an advantage, • Good written and spoken English, German an advantage Nice to have • ITIL Foundation certification, • Ideally, experience in banking with a knowledge of financial products, • Process-oriented and analytical approach 💰 What can we offer? ✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! ❤️ Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). 🍴 `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) 🎓 Free access to several training platforms 🚀 Professional stability and career plans 🚶 UST also, compensates referrals from which you could benefit when you refer professionals. 🔗 The option to pick between 12 or 14 payments along the year. 🏡 Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) 🎁 UST Club Platform discounts and gym Access discounts 📧 If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

Verstärke unser B2B Outbound Vertriebsteam! Arbeiten im Homeoffice Abwechslungsreiche Projekte Flexible Arbeitszeiten Du telefonierst gerne und Vertrieb ist dein Ding? Dann bist du bei uns genau richtig, um als Vertriebsmitarbeiter Outbound (m/w/d) unser Team zu verstärken. Deine Aufgaben: Planung qualifizierter Termine mit wichtigen Entscheidungsträgern in Zielunternehmen Identifizierung der Entscheidungsträger, Qualifizierung von Interesse Sorgfältige Nachbereitung der gewonnenen Informationen, um den Vertrieb unserer Geschäftspartner effektiv zu unterstützen Was du mitbringen solltest: Erste Erfahrung im Vertrieb oder Call-Center, idealerweise im B2B-Bereich Spaß an der Telefonie und dem Umgang mit Kunden Du bist eine kommunikationsstarke Persönlichkeit Deutsch auf muttersprachlichem Niveau und gutes Englisch Sicherer Umgang mit dem PC Deine Benefits: Du wählst deinen Arbeitsort: Ob von zuhause oder vom Häuschen am See – arbeite, wo auch immer es Dir beliebt. Top Vereinbarkeit von Job und Familien-/Privatleben durch remote Arbeiten und flexible Arbeitszeitmodelle Sicherer Arbeitsplatz und Festanstellung in Teilzeit oder Vollzeit Abwechslungsreiche, spannende Projekte aus den unterschiedlichsten Branchen Ein lockeres und wertschätzendes Miteinander Lust, ein Teil der SalesRakete zu werden? Dann bewirb dich jetzt! Wir freuen uns auf deine Unterlagen. Über uns Wir verstehen uns als externes Vertriebsteam unserer Geschäftspartner und stehen für authentische Gesprächsführung. Stumpfes Ablesen monotoner Leitfäden gibt es bei uns nicht. Wir arbeiten eng mit unseren Kunden zusammen, denken mit und holen als Team aus jedem Projekt das Beste heraus. Du bist Herzblutvertriebler und bringst bereits erste Erfahrung im Vertrieb oder Call-Center mit? Dann bist du bei uns genau richtig. Wir arbeiten an abwechslungsreichen Projekten aus unterschiedlichen Branchen und schauen gemeinsam, welches Projekt am besten zu deinen Erfahrungen und Skills passt. Sämtliche Bezeichnungen richten sich an alle Geschlechter.

AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management • Supervise daily operations of in-house or outsourced call center teams., • Track and report on core operational KPIs including:, • Call answer rate and abandonment rate., • Average speed of answer (ASA) and average handling time (AHT)., • Work order closure rate and first contact resolution (FCR)., • Customer satisfaction (CSAT) score., • Generate daily, weekly and monthly operational performance reports., • Identify operational bottlenecks and implement process improvements to meet requirements. 1. Service Quality Assurance & Standard Compliance • Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review., • Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques., • Analyze quality trends and identify training needs for the team., • Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements., • Drive continuous improvement in service quality and customer experience. 1. Escalated Complaint Resolution & Crisis Management • Serve as the primary escalation point for complex customer complaints and emergency service incidents., • Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours., • Conduct root cause analysis for high-impact customer complaints and implement preventive measures., • Maintain detailed records of escalated cases and track resolution progress until closure. 1. Knowledge Base Management & Information Synchronization • Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base., • Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures., • Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 1. Training & Performance Management • Design and deliver comprehensive onboarding training programs for new call center employees covering:, • Brand standards and service etiquette, • Product knowledge and vehicle features, • CRM system operation and work order management, • Customer service skills and complaint handling techniques, • Develop and implement ongoing training programs to enhance team capabilities., • Design and execute performance-based incentive schemes to motivate the team. What you will bring: • Bachelor's degree in Business Administration, Communications or related field., • Minimum 2-3 years of experience in call center operations, customer service or CRM management., • Proven experience in KPI monitoring and service quality management., • Proficiency in both English and Spanish., • Strong problem-solving skills and ability to handle high-pressure situations., • Experience with CRM systems (Salesforce, Dynamics or similar) and call center software., • Advanced proficiency in MS Office (Excel, Word, PowerPoint).

Sobre Fintonic En Fintonic estamos en pleno renacer. Tenemos más de 12 años de historia como referente del mundo fintech en España, y hoy comenzamos un nuevo capítulo: más ambicioso, más dinámico, más emocionante. ¿El objetivo? Convertirnos en el estándar definitivo del score crediticio y en el principal marketplace de financiación al consumo, gracias a una tecnología superior y un dominio absoluto del uso de los datos. Nos respaldan inversores institucionales de primer nivel como ING Ventures y SquareOne Capital. Estamos formando un nuevo equipo que no solo se suma al viaje, sino que lo lidera. 💪Tu misión Buscamos un perfil mid para Fintonic cuya misión será desarrollar soluciones de analítica avanzada y machine learning orientadas al análisis de riesgo, automatización de procesos y mejora continua del negocio. ¿Qué harás? • Desarrollo y mantenimiento del ecosistema de servicios asociados al análisis de riesgo de los usuarios, aplicando técnicas de analítica avanzada y Machine Learning. Esto incluye la implementación de modelos de scoring, categorización de transacciones, detección de comercios, extracción automática de información financiera, detección de fraude, listas negras (blacklists), control de calidad de datos y sistemas de sanción (Wanna)., • Brindar soporte diario y resolución de incidencias relacionadas con los sistemas de analítica avanzada, en colaboración con agentes del call center y analistas de riesgo., • Mejora general de procesos de Advanced Analytics 💫Sobre ti • Tienes una titulación en Estadística, Matemáticas, Ingeniería, Informática, Ciencia de Datos o campos afines., • Tienes 2 años de experiencia trabajando en proyectos de ciencia de datos aplicados a negocio dentro del sector financiero., • Tienes experiencia ejecutando iniciativas de machine learning en entornos productivos y colaborando con perfiles multidisciplinares (analistas, ingenieros, producto, soporte)., • IMPRESCINDIBLE contar con experiencia previa en la construcción y mantenimiento de modelos de riesgo, detección de fraude, o motores de scoring (idealmente en fintech o banca digital)., • Dominas Python para análisis de datos, machine learning y automatización., • Has utilizado Visual Studio Code como entorno de desarrollo., • Controlas versiones con GitLab, • Tienes conocimientos en Docker para contenerización y despliegue de modelos en producción., • Usas servicios en la nube, especialmente AWS., • Trabajas con bases de datos relacionales y no relacionales: MongoDB, Redshift, MySQL., • Tienes conocimientos en visualización de datos, documentación técnica y gestión de tareas: Google Sheets, Confluence, Jira., • Monitoreo de sistemas y rendimiento con Datadog. Habilidades y Competencias que necesitarás: • Capacidad para traducir necesidades de negocio en soluciones técnicas escalables y sostenibles., • Alta capacidad analítica, orientación a resultados y pensamiento crítico., • Buenas habilidades de comunicación para interactuar con equipos técnicos y no técnicos., • Resolución ágil de incidencias en producción y soporte técnico colaborativo. Lo que te ofrecemos • Disfrutarás de retribución flexible: tickets restaurante, transporte, seguro médico, guardería, formación, • Programas de desarrollo profesional, • Clases de inglés, • Formación técnica y en habilidades blandas, • Ayuda al deporte, • 24 días de vacaciones + 24 o 31 de diciembre, • Seguro de vida una vez superado el periodo de prueba, • Y en tu cumple 🎂, tendrás la tarde libre 🚀Conoce nuestros principios y valores • Ganamos la confianza siendo transparentes, • Los datos son nuestro superpoder, • Hacemos pocas cosas, pero las hacemos excepcionalmente bien, • Siempre cumplimos nuestras promesas, • Resolvemos las cosas con ingenio 💙 En Fintonic, creemos en el poder de la diversidad. Nuestro equipo está formado por personas de diferentes culturas, trayectorias y formas de ser. No discriminamos por orientación sexual, identidad o expresión de género, ni por ninguna otra condición personal. Si compartes nuestros valores, ¡nos encantará conocerte! Puedes encontrar información sobre cómo procesamos sus datos personales en el siguiente enlace.

🚀 We are looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. 🔎 What we look for? We are looking for Application Operations Support , to contribute in a project with one of our global customer in wealth management. 📍 Work Location: Work model in hybrid in Madrid (3 days at the office, 2 WFH), Feel free to apply if you are also open to relocation! 📋 Main tasks and accountabilities will be: • Ensuring the operation of core banking applications in respect to application management (2nd level support), • Processing of incident tickets generated by monitoring systems and the local service desk within SLAs, • Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders, • Takeover of periodical on-call duty (weekly 7x24), • Administration of change requests, for application related process fulfillment, • Participation in periodic releases on weekends, • Engage in projects relating to operational aspects for existing or newly integrated applications, • Process optimization and automation of repetitive tasks including handover to L1 (Control Center) 💡 What do we expect from you? • Professional experience in application support, • Good Unix know-how (shell scripting is an advantage), • Knowledge of Windows OS at server level, • Knowledge of Java application server / database / AWA is an advantage, • Good written and spoken English, German an advantage Nice to have • ITIL Foundation certification, • Ideally, experience in banking with a knowledge of financial products, • Process-oriented and analytical approach 💰 What can we offer? ✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! ❤️ Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). 🍴 `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) 🎓 Free access to several training platforms 🚀 Professional stability and career plans 🚶 UST also, compensates referrals from which you could benefit when you refer professionals. 🔗 The option to pick between 12 or 14 payments along the year. 🏡 Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) 🎁 UST Club Platform discounts and gym Access discounts 📧 If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

We are a fast-growing company helping Hispanic families navigate immigration and documentation services through our online program. We are looking for a high-performing Spanish-speaking sales closer who can build trust, guide prospects through consultations, and confidently close qualified inbound leads. If you have experience in phone sales, legal intake sales, immigration services sales, insurance, or high-ticket consulting sales, we want to hear from you. Time and time zone: 11am EST to 7pm EST Newyork time Compensation • Base salary of $1,000 + uncapped commissions, • On-target earnings: $7,000–$12,000+/month, • Performance bonuses, • Remote work flexibility, • Growth opportunities within the company What You’ll Do • Conduct phone/video consultations with qualified leads, • Follow up with prospects and maintain pipeline activity, • Guide clients through enrollment and documentation processes, • Build trust and provide excellent client communication, • Consistently hit sales KPIs and closing targets Requirements • Fluent or native Spanish speaker, • Proven sales experience, • Strong communication and objection-handling skills, • Organized and detail-oriented, • Comfortable working in a fast-paced remote environment, • Experience in immigration, legal, insurance, or documentation-related industries is a strong plus, • Basic English Preferred Backgrounds • Immigration firms, • Legal intake, • Insurance sales, • Real estate, • High-ticket closing, • Call center sales Apply with: • Resume, • Brief summary of your sales experience and results

What makes Cognizant Netcentric a great fit for you? At Cognizant Netcentric, we create memorable digital experiences for the world’s leading brands. We are a diverse, global community of Adobe experts working across countries, cultures, and technologies. Our inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation. With Holacracy at our core, every individual is empowered to make an impact. The role We're looking for a Data Analyst to translate AI-generated insights from customer call transcripts into actionable product and operational improvements. Embedded in a cross-functional team alongside Data Scientists and Product Managers, you'll bridge the gap between technical insights and real-world implementation — helping identify why customers call and driving initiatives that reduce call volume and improve customer experience. The role sits at the intersection of data analytics, customer experience, and product development. What you’ll do • Work with AI-generated outputs from call transcript analysis (e.g., contact reasons, intent classification, conversation themes), • Interpret and validate AI insights in collaboration with Data Scientists, ensuring business relevance and clarity, • Identify and structure key call drivers, customer pain points, and recurring issues, • Translate insights into clear, actionable recommendations for product and operational teams, • Collaborate with product teams to define features, improvements, and initiatives aimed at reducing call volume, • Develop a deep understanding of customer journeys, • Act as a bridge between Technical Team and Product Teams ensuring shared understanding of insights, • Analyze call center performance using SQL and/or Python (Databricks) across structured metrics and conversational datasets when needed, • Hands-on experience in connecting to various data sources, managing data integrations, and exploring and analyzing data across multiple platforms and systems., • Design, build, and maintain Tableau dashboards to track live chat KPIs and enable self-serve insights, • Identify trends, customer pain points, and behavioral patterns, and translate them into actionable insights, • Write advanced queries and data transformations to process large-scale, multi-source datasets, • Perform data preparation, exploratory analysis, and reporting automation, • Ensure data consistency, KPI alignment, and clarity across teams What you bring • 3–5 years of experience in Data and Product Analytics, • Strong ability to interpret data and translate insights into business actions, • Solid working knowledge of SQL and data exploration (Databricks preferred), • Solid understanding of prompting and GPT models, • Experience working with cross-functional teams (product, operations, data science), • Understanding of customer journeys and contact center environments, • Experience building dashboards in Tableau or similar BI tools, • Strong communication skills across technical and non-technical stakeholders, • Hands-on, proactive mindset with ownership of end-to-end topics At Cognizant Netcentric you get: • Permanent contract, • 30 working days of vacation, • Flexible working hours, • Recognition bonus system, • Private health insurance, • Apple work equipment, • WFH equipment + welcome package, • WFH monthly expenses compensation, • Access to Udemy courses, • Adobe certification, • Sponsored gym membership, • Tax-free benefits (ticket restaurant, kindergarten and transport), • A dynamic and international team, • Everyone has a voice; we are a Holacracy organisation At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams. We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.

Ready to take ownership of the full sales cycle and grow your career with uncapped earning potential? We're looking for a native or bilingual Dutch-speaking Account Executive to join a dynamic sales team in Madrid, focusing on the Dutch market. Join the team as an Account Executive for a leading e-commerce search technology company, managing the full sales cycle for the Dutch market — from initial contact through to closing subscriptions. This hybrid role calls for someone who's comfortable with cold-calling, thrives on outbound prospecting, and is ready to drive growth in a fast-paced, international environment. Candidates must have the legal right to work in Spain and be willing to relocate to Madrid at their own expense. Please note that relocation support is not provided. • Manage the complete sales cycle: initial contact, client meetings, free trial management, and subscription close, • Hand over accounts to the Customer Experience team post‑subscription, • Utilize system‑assigned leads effectively, • Handle a high volume of calls, approximately 80-100 per day, • Achieve KPIs related to calls, demos, trial‑to‑paid conversions, and Monthly Recurring Revenue (MRR) generated, • Native‑level or bilingual proficiency in Dutch, • Native or bilingual proficiency in English, • Must already reside in Spain (no relocation support provided), • 1-6 years of solid commercial experience (BDR, SDR, call center, or outbound prospecting), • Strong comfort with cold‑calling and a KPI/metrics‑driven mindset, • Availability aligned with US time zones Monday-Thursday, 9:00-18:00; Friday, 9:00-15:00 — flexibility especially valued during onboarding, with US time zone alignment expected. • Base salary: €30,000 gross/year, plus uncapped variable commission, • Monthly commission target: €600, with performance multipliers: – Below 80% of target: x1 – 80% of target: x1.3 – 100% of target: x2 – 150% of target: x3, • Quarterly bonus: if your average quarterly achievement exceeds 150%, the entire quarter's commissions are boosted with a 3x multiplier (assessed end of March, June, September, and December), • During ramp‑up, the multiplier is fixed at x1 until you reach 100% of target — ramp‑up targets: M0 0%, M1 0%, M2 30%, M3 60%, M4 100%, • Clear internal growth path: AE2 level at €35,000 base, AE3 level at €40,000 base, • Permanent contract, • 22 days of annual leave, plus discretionary days between Dec 24-31, • Friday afternoons off, • Flexible compensation and benefits package, • Referral bonus program, • Office perks: fresh fruit, snacks, and monthly team lunches, • Sports and community activities Hybrid model — 50% remote available once you reach at least 70% of your target. The first 4 weeks are fully on‑site in Madrid for onboarding and training; afterward, on‑site presence is required roughly once a month, with travel and related expenses covered by the company. Madrid — Spain's vibrant capital and a major European hub, known for its rich culture, history, and dynamic business environment. #J-18808-Ljbffr

Verstärke unser B2B Outbound Vertriebsteam! Arbeiten im Homeoffice Abwechslungsreiche Projekte Flexible Arbeitszeiten Du telefonierst gerne und Vertrieb ist dein Ding? Dann bist du bei uns genau richtig, um als Vertriebsmitarbeiter Outbound (m/w/d) unser Team zu verstärken. Deine Aufgaben: Planung qualifizierter Termine mit wichtigen Entscheidungsträgern in Zielunternehmen Identifizierung der Entscheidungsträger, Qualifizierung von Interesse Sorgfältige Nachbereitung der gewonnenen Informationen, um den Vertrieb unserer Geschäftspartner effektiv zu unterstützen Was du mitbringen solltest: Erste Erfahrung im Vertrieb oder Call-Center, idealerweise im B2B-Bereich Spaß an der Telefonie und dem Umgang mit Kunden Du bist eine kommunikationsstarke Persönlichkeit Deutsch auf muttersprachlichem Niveau und gutes Englisch Sicherer Umgang mit dem PC Deine Benefits: Du wählst deinen Arbeitsort: Ob von zuhause oder vom Häuschen am See – arbeite, wo auch immer es Dir beliebt. Top Vereinbarkeit von Job und Familien-/Privatleben durch remote Arbeiten und flexible Arbeitszeitmodelle Sicherer Arbeitsplatz und Festanstellung in Teilzeit oder Vollzeit Abwechslungsreiche, spannende Projekte aus den unterschiedlichsten Branchen Ein lockeres und wertschätzendes Miteinander Lust, ein Teil der SalesRakete zu werden? Dann bewirb dich jetzt! Wir freuen uns auf deine Unterlagen. Über uns Wir verstehen uns als externes Vertriebsteam unserer Geschäftspartner und stehen für authentische Gesprächsführung. Stumpfes Ablesen monotoner Leitfäden gibt es bei uns nicht. Wir arbeiten eng mit unseren Kunden zusammen, denken mit und holen als Team aus jedem Projekt das Beste heraus. Du bist Herzblutvertriebler und bringst bereits erste Erfahrung im Vertrieb oder Call-Center mit? Dann bist du bei uns genau richtig. Wir arbeiten an abwechslungsreichen Projekten aus unterschiedlichen Branchen und schauen gemeinsam, welches Projekt am besten zu deinen Erfahrungen und Skills passt. Sämtliche Bezeichnungen richten sich an alle Geschlechter.

Verstärke unser B2B Outbound Vertriebsteam! Arbeiten im Homeoffice Abwechslungsreiche Projekte Flexible Arbeitszeiten Du telefonierst gerne und Vertrieb ist dein Ding? Dann bist du bei uns genau richtig, um als Vertriebsmitarbeiter Outbound (m/w/d) unser Team zu verstärken. Deine Aufgaben: Planung qualifizierter Termine mit wichtigen Entscheidungsträgern in Zielunternehmen Identifizierung der Entscheidungsträger, Qualifizierung von Interesse Sorgfältige Nachbereitung der gewonnenen Informationen, um den Vertrieb unserer Geschäftspartner effektiv zu unterstützen Was du mitbringen solltest: Erste Erfahrung im Vertrieb oder Call-Center, idealerweise im B2B-Bereich Spaß an der Telefonie und dem Umgang mit Kunden Du bist eine kommunikationsstarke Persönlichkeit Deutsch auf muttersprachlichem Niveau und gutes Englisch Sicherer Umgang mit dem PC Deine Benefits: Du wählst deinen Arbeitsort: Ob von zuhause oder vom Häuschen am See – arbeite, wo auch immer es Dir beliebt. Top Vereinbarkeit von Job und Familien-/Privatleben durch remote Arbeiten und flexible Arbeitszeitmodelle Sicherer Arbeitsplatz und Festanstellung in Teilzeit oder Vollzeit Abwechslungsreiche, spannende Projekte aus den unterschiedlichsten Branchen Ein lockeres und wertschätzendes Miteinander Lust, ein Teil der SalesRakete zu werden? Dann bewirb dich jetzt! Wir freuen uns auf deine Unterlagen. Über uns Wir verstehen uns als externes Vertriebsteam unserer Geschäftspartner und stehen für authentische Gesprächsführung. Stumpfes Ablesen monotoner Leitfäden gibt es bei uns nicht. Wir arbeiten eng mit unseren Kunden zusammen, denken mit und holen als Team aus jedem Projekt das Beste heraus. Du bist Herzblutvertriebler und bringst bereits erste Erfahrung im Vertrieb oder Call-Center mit? Dann bist du bei uns genau richtig. Wir arbeiten an abwechslungsreichen Projekten aus unterschiedlichen Branchen und schauen gemeinsam, welches Projekt am besten zu deinen Erfahrungen und Skills passt. Sämtliche Bezeichnungen richten sich an alle Geschlechter.

What makes Cognizant Netcentric a great fit for you? At Cognizant Netcentric, we create memorable digital experiences for the world’s leading brands. We are a diverse, global community of Adobe experts working across countries, cultures, and technologies. Our inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation. With Holacracy at our core, every individual is empowered to make an impact. The role We're looking for a Data Analyst to translate AI-generated insights from customer call transcripts into actionable product and operational improvements. Embedded in a cross-functional team alongside Data Scientists and Product Managers, you'll bridge the gap between technical insights and real-world implementation — helping identify why customers call and driving initiatives that reduce call volume and improve customer experience. The role sits at the intersection of data analytics, customer experience, and product development. What you’ll do • Work with AI-generated outputs from call transcript analysis (e.g., contact reasons, intent classification, conversation themes), • Interpret and validate AI insights in collaboration with Data Scientists, ensuring business relevance and clarity, • Identify and structure key call drivers, customer pain points, and recurring issues, • Translate insights into clear, actionable recommendations for product and operational teams, • Collaborate with product teams to define features, improvements, and initiatives aimed at reducing call volume, • Develop a deep understanding of customer journeys, • Act as a bridge between Technical Team and Product Teams ensuring shared understanding of insights, • Analyze call center performance using SQL and/or Python (Databricks) across structured metrics and conversational datasets when needed, • Hands-on experience in connecting to various data sources, managing data integrations, and exploring and analyzing data across multiple platforms and systems., • Design, build, and maintain Tableau dashboards to track live chat KPIs and enable self-serve insights, • Identify trends, customer pain points, and behavioral patterns, and translate them into actionable insights, • Write advanced queries and data transformations to process large-scale, multi-source datasets, • Perform data preparation, exploratory analysis, and reporting automation, • Ensure data consistency, KPI alignment, and clarity across teams What you bring • 3–5 years of experience in Data and Product Analytics, • Strong ability to interpret data and translate insights into business actions, • Solid working knowledge of SQL and data exploration (Databricks preferred), • Solid understanding of prompting and GPT models, • Experience working with cross-functional teams (product, operations, data science), • Understanding of customer journeys and contact center environments, • Experience building dashboards in Tableau or similar BI tools, • Strong communication skills across technical and non-technical stakeholders, • Hands-on, proactive mindset with ownership of end-to-end topics At Cognizant Netcentric you get: • Permanent contract, • 30 working days of vacation, • Flexible working hours, • Recognition bonus system, • Private health insurance, • Apple work equipment, • WFH equipment + welcome package, • WFH monthly expenses compensation, • Access to Udemy courses, • Adobe certification, • Sponsored gym membership, • Tax-free benefits (ticket restaurant, kindergarten and transport), • A dynamic and international team, • Everyone has a voice; we are a Holacracy organisation At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams. We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.

🚀 We are looking for the very Top Talent…and we would be delighted if you were to join our team! More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. 🔎 What we look for? We are looking for Application Operations Support , to contribute in a project with one of our global customer in wealth management. 📍 Work Location: Work model in hybrid in Madrid (3 days at the office, 2 WFH), Feel free to apply if you are also open to relocation! 📋 Main tasks and accountabilities will be: • Ensuring the operation of core banking applications in respect to application management (2nd level support), • Processing of incident tickets generated by monitoring systems and the local service desk within SLAs, • Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders, • Takeover of periodical on-call duty (weekly 7x24), • Administration of change requests, for application related process fulfillment, • Participation in periodic releases on weekends, • Engage in projects relating to operational aspects for existing or newly integrated applications, • Process optimization and automation of repetitive tasks including handover to L1 (Control Center) 💡 What do we expect from you? • Professional experience in application support, • Good Unix know-how (shell scripting is an advantage), • Knowledge of Windows OS at server level, • Knowledge of Java application server / database / AWA is an advantage, • Good written and spoken English, German an advantage Nice to have • ITIL Foundation certification, • Ideally, experience in banking with a knowledge of financial products, • Process-oriented and analytical approach 💰 What can we offer? ✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! ❤️ Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances). 🍴 `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…) 🎓 Free access to several training platforms 🚀 Professional stability and career plans 🚶 UST also, compensates referrals from which you could benefit when you refer professionals. 🔗 The option to pick between 12 or 14 payments along the year. 🏡 Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) 🎁 UST Club Platform discounts and gym Access discounts 📧 If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you! In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

We are a fast-growing company helping Hispanic families navigate immigration and documentation services through our online program. We are looking for a high-performing Spanish-speaking sales closer who can build trust, guide prospects through consultations, and confidently close qualified inbound leads. If you have experience in phone sales, legal intake sales, immigration services sales, insurance, or high-ticket consulting sales, we want to hear from you. Time and time zone: 11am EST to 7pm EST Newyork time Compensation • Base salary of $1,000 + uncapped commissions, • On-target earnings: $7,000–$12,000+/month, • Performance bonuses, • Remote work flexibility, • Growth opportunities within the company What You’ll Do • Conduct phone/video consultations with qualified leads, • Follow up with prospects and maintain pipeline activity, • Guide clients through enrollment and documentation processes, • Build trust and provide excellent client communication, • Consistently hit sales KPIs and closing targets Requirements • Fluent or native Spanish speaker, • Proven sales experience, • Strong communication and objection-handling skills, • Organized and detail-oriented, • Comfortable working in a fast-paced remote environment, • Experience in immigration, legal, insurance, or documentation-related industries is a strong plus, • Basic English Preferred Backgrounds • Immigration firms, • Legal intake, • Insurance sales, • Real estate, • High-ticket closing, • Call center sales Apply with: • Resume, • Brief summary of your sales experience and results

We are a fast-growing company helping Hispanic families navigate immigration and documentation services through our online program. We are looking for a high-performing Spanish-speaking sales closer who can build trust, guide prospects through consultations, and confidently close qualified inbound leads. If you have experience in phone sales, legal intake sales, immigration services sales, insurance, or high-ticket consulting sales, we want to hear from you. Time and time zone: 11am EST to 7pm EST Newyork time Compensation • Base salary of $1,000 + uncapped commissions, • On-target earnings: $7,000–$12,000+/month, • Performance bonuses, • Remote work flexibility, • Growth opportunities within the company What You’ll Do • Conduct phone/video consultations with qualified leads, • Follow up with prospects and maintain pipeline activity, • Guide clients through enrollment and documentation processes, • Build trust and provide excellent client communication, • Consistently hit sales KPIs and closing targets Requirements • Fluent or native Spanish speaker, • Proven sales experience, • Strong communication and objection-handling skills, • Organized and detail-oriented, • Comfortable working in a fast-paced remote environment, • Experience in immigration, legal, insurance, or documentation-related industries is a strong plus, • Basic English Preferred Backgrounds • Immigration firms, • Legal intake, • Insurance sales, • Real estate, • High-ticket closing, • Call center sales Apply with: • Resume, • Brief summary of your sales experience and results

AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management • Supervise daily operations of in-house or outsourced call center teams., • Track and report on core operational KPIs including:, • Call answer rate and abandonment rate., • Average speed of answer (ASA) and average handling time (AHT)., • Work order closure rate and first contact resolution (FCR)., • Customer satisfaction (CSAT) score., • Generate daily, weekly and monthly operational performance reports., • Identify operational bottlenecks and implement process improvements to meet requirements. 1. Service Quality Assurance & Standard Compliance • Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review., • Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques., • Analyze quality trends and identify training needs for the team., • Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements., • Drive continuous improvement in service quality and customer experience. 1. Escalated Complaint Resolution & Crisis Management • Serve as the primary escalation point for complex customer complaints and emergency service incidents., • Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours., • Conduct root cause analysis for high-impact customer complaints and implement preventive measures., • Maintain detailed records of escalated cases and track resolution progress until closure. 1. Knowledge Base Management & Information Synchronization • Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base., • Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures., • Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 1. Training & Performance Management • Design and deliver comprehensive onboarding training programs for new call center employees covering:, • Brand standards and service etiquette, • Product knowledge and vehicle features, • CRM system operation and work order management, • Customer service skills and complaint handling techniques, • Develop and implement ongoing training programs to enhance team capabilities., • Design and execute performance-based incentive schemes to motivate the team. What you will bring: • Bachelor's degree in Business Administration, Communications or related field., • Minimum 2-3 years of experience in call center operations, customer service or CRM management., • Proven experience in KPI monitoring and service quality management., • Proficiency in both English and Spanish., • Strong problem-solving skills and ability to handle high-pressure situations., • Experience with CRM systems (Salesforce, Dynamics or similar) and call center software., • Advanced proficiency in MS Office (Excel, Word, PowerPoint).

¿Te gustaría trabajar en un entorno dinámico, gestionando incidencias y ayudando a clientes en tiempo real? Desde Adecco buscamos un/a Agente de Atención de Incidencias para una Central Receptora de Alarmas (CRA), para incorporarse de forma directa a una empresa consolidada del sector de la seguridad. ¿Cuáles serán tus funciones? - Recepción y gestión de señales de alarma. - Atención telefónica a clientes y gestión de comunicaciones por teléfono y correo electrónico. - Registro de llamadas, incidencias y actuaciones en las herramientas internas. - Aplicación de los protocolos de actuación establecidos. Requisitos - Experiencia previa en atención al cliente, call center, gestión de incidencias o similares (no imprescindible en CRA). - Disponibilidad para trabajar 7 mañanas, 7 días libres, 5 tardes, 2 días libres, 7 noches y 7 días libres. - Habilidades comunicativas y orientación al cliente. - Gestión de tareas y manejo de herramientas informáticas. ¿Qué ofrecemos? ¿Qué ofrecemos? - Incorporación directa y contrato estable en una empresa consolidada en el sector de la seguridad. - Salario de 21.557 € brutos anuales. - Horario rotativo: 7 mañanas, 7 días libres, 5 tardes, 2 días libres, 7 noches y 7 días libres.

What makes Cognizant Netcentric a great fit for you? At Cognizant Netcentric, we create memorable digital experiences for the world’s leading brands. We are a diverse, global community of Adobe experts working across countries, cultures, and technologies. Our inclusive culture blends the entrepreneurial spirit of a startup with the stability, resources, and learning opportunities of a global organisation. With Holacracy at our core, every individual is empowered to make an impact. The role We're looking for a Data Analyst to translate AI-generated insights from customer call transcripts into actionable product and operational improvements. Embedded in a cross-functional team alongside Data Scientists and Product Managers, you'll bridge the gap between technical insights and real-world implementation — helping identify why customers call and driving initiatives that reduce call volume and improve customer experience. The role sits at the intersection of data analytics, customer experience, and product development. What you’ll do • Work with AI-generated outputs from call transcript analysis (e.g., contact reasons, intent classification, conversation themes), • Interpret and validate AI insights in collaboration with Data Scientists, ensuring business relevance and clarity, • Identify and structure key call drivers, customer pain points, and recurring issues, • Translate insights into clear, actionable recommendations for product and operational teams, • Collaborate with product teams to define features, improvements, and initiatives aimed at reducing call volume, • Develop a deep understanding of customer journeys, • Act as a bridge between Technical Team and Product Teams ensuring shared understanding of insights, • Analyze call center performance using SQL and/or Python (Databricks) across structured metrics and conversational datasets when needed, • Hands-on experience in connecting to various data sources, managing data integrations, and exploring and analyzing data across multiple platforms and systems., • Design, build, and maintain Tableau dashboards to track live chat KPIs and enable self-serve insights, • Identify trends, customer pain points, and behavioral patterns, and translate them into actionable insights, • Write advanced queries and data transformations to process large-scale, multi-source datasets, • Perform data preparation, exploratory analysis, and reporting automation, • Ensure data consistency, KPI alignment, and clarity across teams What you bring • 3–5 years of experience in Data and Product Analytics, • Strong ability to interpret data and translate insights into business actions, • Solid working knowledge of SQL and data exploration (Databricks preferred), • Solid understanding of prompting and GPT models, • Experience working with cross-functional teams (product, operations, data science), • Understanding of customer journeys and contact center environments, • Experience building dashboards in Tableau or similar BI tools, • Strong communication skills across technical and non-technical stakeholders, • Hands-on, proactive mindset with ownership of end-to-end topics At Cognizant Netcentric you get: • Permanent contract, • 30 working days of vacation, • Flexible working hours, • Recognition bonus system, • Private health insurance, • Apple work equipment, • WFH equipment + welcome package, • WFH monthly expenses compensation, • Access to Udemy courses, • Adobe certification, • Sponsored gym membership, • Tax-free benefits (ticket restaurant, kindergarten and transport), • A dynamic and international team, • Everyone has a voice; we are a Holacracy organisation At Cognizant Netcentric, we embrace an inclusive workplace, one where diversity is not just respected but celebrated. We do not discriminate based on age, gender, race, religion, sexual orientation, disability, or any other protected status. Our doors are wide open to all those who meet our high standards, and we cherish the distinct individuality and unique perspectives in our teams. We firmly believe that a diverse and equitable workforce is the catalyst for groundbreaking innovation, boundless creativity, and seamless collaboration. We are aware of bias and have established clear criteria to take them out of the decision-making process, ensuring all qualified applicants will receive consideration for employment.

Elpuertodesantamaria, ubicada en Vitoria, busca un/a Force/Coordinador de Programas Informáticos del Call Center con inglés C1/Nativo para el departamento de Customer Service. Se requieren dominio avanzado de Excel y experiencia mínima de 1 año en Workforce Management / Force / Coordinación en

Du bist Herzblutvertriebler, bringst Call-Center-Erfahrung mit oder bist Quereinsteiger? Bei uns ist jeder willkommen - egal, welchen beruflichen Hintergrund du hast.

Buscamos un/a Force/Coordinador del Programas Informáticos de Call Center con INGLÉS C1/NATIVO para el departamento de Customer Service de una importante empresa del sector hotelero ubicada en Vitoria.Gestionar y controlar la plataforma de Workforce del Contact Center equilibrando los recursos dis

Buscamos un/a Force/Coordinador del Programas Informáticos de Call Center con INGLÉS C1/NATIVO para el departamento de Customer Service de una importante empresa del sector hotelero ubicada en Vitoria.

Elpuertodesantamaria, ubicada en Vitoria, busca un/a Force/Coordinador de Programas Informáticos del Call Center con inglés C1/Nativo para el departamento de Customer Service. Se requieren dominio avanzado de Excel y experiencia mínima de 1 año en Workforce Management / Force / Coordinación en

Buscamos un/a Force/Coordinador del Programas Informáticos de Call Center con INGLÉS C1/NATIVO para el departamento de Customer Service de una importante empresa del sector hotelero ubicada en Vitoria.

NUEVA OPORTUNIDAD EN CRESTANEVADA CÓRDOBA!¿Te apasiona el mundo de la automoción y disfrutas del contacto con clientes?En Crestanevada Córdoba seguimos creciendo y buscamos incorporar talento a nuestro equipo de Call Center.