Operations & Client Experience Coordinator
10 days ago
Houston
Job DescriptionBenefits: • Bonus based on performance, • Company car, • Competitive salary About Digital Delight At Digital Delight, we design technology around how families actually live. We're a Houston-based, design-driven smart-home integrator building secure, elegant, future-ready homes using Josh AI, Ring, Eero, Lutron, Sonos, and Samsung. Our promise is simple: less boxes, less wires — easier to use and more reliable. We've been doing this since 1999, and we hold ourselves to a higher standard on every project. The Role We're looking for an Operations & Client Experience Coordinator to keep our office organized, our calendar tight, and our clients delighted from the first appointment through the final walk-through. You'll run the back office, own the scheduling, and be a warm, confident point of contact as projects move from installation to a finished, fully commissioned system. You're equal parts organizer and people-person — the kind of individual who never drops a ball, always shows up on time, and can walk a homeowner through their new system with a smile that puts them at ease. If you love bringing order to moving parts and making clients feel taken care of, you'll fit right in. Reports to: Director of Operations Key Responsibilities • Run day-to-day back-office operations and keep the office organized and efficient, • Own the schedule — appointments, installs, service visits, and commissioning — and coordinate crews, timelines, and client availability so nothing slips, • Maintain project records, work orders, and system documentation, • Serve as a friendly, professional point of contact for clients by phone, email, and in person, • Coordinate our commissioning process from start to finish:, • Confirm equipment is delivered, installed, connected, powered, and functioning, with network connectivity and firmware updates verified, • Ensure devices are configured, synchronized, integrated, and fully tested before handoff, • Deliver clear client training, capture a user-guide walk-through video, and attach it to the work order, • Conduct the final walk-through, confirm expectations are met, and obtain client sign-off, • Coordinate ongoing check-ups, updates, and post-install support, • Keep communication flowing between the office, installation team, and clients Required Qualifications • Experience in back-office management, administration, or operations coordination, • Strong scheduling and calendar-management skills, • Excellent time management and consistently punctual, • Charismatic and personable — you make clients and teammates feel at ease, • A true team player who elevates the whole, • Highly organized with sharp attention to detail, • Clear, professional communication in person, on the phone, and in writing, • Valid driver's license with a clean driving record and current vehicle insurance, • Willingness to undergo a background check Nice to Have • Familiarity with smart-home, AV, low-voltage, or custom-home/construction industries, • Exposure to platforms like Josh AI, Lutron, Sonos, Ring, or Eero, • Experience with scheduling, CRM, or project-management software, • Comfort creating simple how-to or training videos for clients Our Culture — The C.O.M.B.A.T. Creed We hire for our six values: Clarity (eliminate confusion) Ownership (own your outcomes) Mastery (be an expert in your craft) Build (create solutions that scale) Accountability (hold yourself to a higher standard) Team (elevate the whole). We value clean work, respect for the client's home, clear communication, and a professional appearance always. What We Offer • Competitive salary, • Performance-based bonus, • Subsidized health insurance, • Paid time off, • Monday–Friday schedule — weekends off, • Growth and promotion opportunities, • A family-oriented culture Details • Location: On-site — 10101 Harwin Dr, Suite 192, Houston, TX 77036, • Hours: Monday–Friday, 8:00 AM–5:00 PM Application Questions • Do you have experience in back-office management, scheduling, or operations coordination?, • Are you comfortable being a client-facing point of contact and delivering system walk-throughs?, • Do you have a valid driver's license with current insurance?, • Are you willing to undergo a background check? Digital Delight is an equal opportunity employer. Flexible work from home options available.