Dispatch Supervisor - FUEL TRANSPORTATION
hace 1 día
Riverside
Job Description Elite Fuels Transportation INC. is seeking an experienced Dispatch Supervisor to oversee daily transportation and dispatch operations. This position will lead dispatchers, commercial drivers, and logistics personnel while ensuring petroleum products are delivered safely, efficiently, on time, and in compliance with all applicable DOT, FMCSA, hazmat, and company requirements. The ideal candidate has a strong background in fuel or petroleum transportation, proven supervisory experience, excellent operational judgment, and the ability to manage a fast-paced dispatch environment. The Dispatch Supervisor will play a key role in maximizing fleet and driver utilization, improving routing efficiency, controlling operating costs, and maintaining exceptional customer service. Key Responsibilities Transportation & Dispatch Operations • Supervise daily fuel transportation and dispatch operations across assigned terminals., • Ensure deliveries are completed safely, accurately, and within customer delivery windows., • Monitor dispatch activities and adjust schedules based on changing operational requirements., • Coordinate drivers, tractors, trailers, and equipment for maximum utilization., • Manage load planning, split loads, routing decisions, and emergency/after-hours deliveries., • Identify opportunities to reduce empty miles and improve route and fleet efficiency., • Monitor transportation performance and address operational issues in real time. Driver & Team Leadership • Supervise commercial drivers, dispatchers, and logistics personnel., • Manage staffing, scheduling, attendance, overtime, and workload requirements., • Coach employees and conduct performance evaluations., • Enforce company policies, safety procedures, and DOT Hours of Service requirements., • Address driver concerns and resolve operational conflicts., • Participate in driver recruiting, onboarding, training, and development. Customer Service • Maintain strong relationships with customers and internal teams., • Respond promptly and professionally to delivery issues and service concerns., • Coordinate with sales and customer service departments to meet customer requirements., • Resolve delivery shortages, delays, exceptions, and service interruptions., • Assist with operational planning for new customer accounts. Performance & KPI Management The Dispatch Supervisor will monitor and improve key operational metrics, including: • On-Time Delivery (OTD), • Fleet Utilization, • Driver Productivity, • Driver Hours Utilization, • Load Acceptance Rate, • Missed Loads, • Dispatch Accuracy, • Routing Efficiency, • Empty Mile Percentage, • Cost Per Mile, • Fuel Efficiency, • Overtime, • Delivery Exceptions, • Safety Incidents, • Customer Satisfaction Qualifications Required: • High School Diploma or GED., • 5+ years of transportation or logistics experience., • 2–3 years of supervisory or leadership experience., • Previous petroleum, fuel, or hazardous-material transportation experience is required., • Experience supervising commercial drivers and/or dispatch personnel., • Working knowledge of DOT/FMCSA regulations and Hours of Service requirements., • Knowledge of hazmat transportation and fuel delivery operations., • Strong leadership, communication, problem-solving, and decision-making skills., • Proficiency with Microsoft Office, including Excel, Outlook, and Word., • Experience using Transportation Management Systems (TMS). Preferred: • Associate’s or Bachelor’s degree in Logistics, Supply Chain, Transportation, Business, or a related field., • DOT Compliance Training., • Hazmat Transportation Certification., • OSHA 30 certification., • Certified Transportation Professional (CTP) certification. What Success Looks Like Success in this position means maintaining safe and reliable transportation operations while improving productivity and profitability. Key performance expectations include: • 98%+ on-time delivery performance., • Zero preventable DOT violations., • Zero missed loads caused by dispatch error., • Fleet utilization above 90%., • Dispatch accuracy above 99%., • Reduced empty miles and improved routing efficiency., • Effective overtime and labor management., • Improved customer satisfaction., • Reduction in preventable safety incidents., • Consistent adherence to operating budgets and company policies. Work Environment & Schedule This is a hands-on transportation operations leadership position in a fast-paced environment. The successful candidate must be willing to work evenings, weekends, holidays, and on-call hours as operational needs require and must be available to respond to urgent transportation or customer service issues outside normal business hours. Why Join Us? This is an opportunity to take a leadership role in a growing fuel distribution operation and directly contribute to safety, operational efficiency, customer satisfaction, and company growth. We are looking for a dependable transportation professional who can lead a team, make sound decisions under pressure, and continuously improve dispatch and delivery operations.