Operations Manager Gutter Installation and Production
20 days ago
Fenton
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Company parties, • Competitive salary, • Opportunity for advancement, • Paid time off, • Training & development Operations Manager — Gutter Installation & ProductionSt. Louis Metro Area | $70,000–$80,000 Salary | Leadership Role The Brothers That Just Do Gutters is hiring an Operations Manager to own our production schedule, installation teams, customer communication, and day-to-day field operations. This is a key leadership role for someone who can keep crews moving, solve problems quickly, communicate clearly with customers, and make sure jobs are completed efficiently, profitably, and professionally. We are looking for a strong operator — someone with grit, urgency, ownership, and the ability to lead installers while also protecting the customer experience. This is not a clock-in, clock-out 9-to-5 position. Our base office hours are generally 7:00 AM to 4:00 PM, Monday through Friday, but this is a salaried leadership role that requires engagement with company communication and operational needs even when you are not physically at the office. Compensation • $60,000–$80,000 annual salary, based on experience, • Full-time leadership position, • Growth opportunity with a performance-based company What You’ll Own As Operations Manager, your primary responsibility is to manage production so the company hits production goals while creating the smoothest operation possible for customers, installers, sales, and ownership. You will own the daily and weekly installation schedule, crew coordination, customer communication, materials readiness, and production execution. Success in this role means: • Jobs are scheduled clearly and efficiently, • Crews know where they are going and what they are doing, • Customers are communicated with professionally, • Materials are ready before jobs start, • Production goals are met, • Problems are solved quickly, • Installers are held accountable, • The customer experience stays strong from sold job to completed project Key Responsibilities Production & Scheduling • Own the daily and weekly production schedule, • Schedule jobs, assign crews, and dispatch installers efficiently, • Reschedule jobs as needed due to weather, material delays, crew availability, or customer needs, • Maintain clear visibility into upcoming work and production capacity, • Keep 2–3 weeks of special-order material planned around upcoming jobs, • Stage materials for production as needed, • Drive production goals and help the company hit weekly and monthly targets, • Identify bottlenecks and solve problems before they slow down production Crew Leadership • Hire, train, lead, and hold installers accountable, • Manage installation teams on a daily basis, • Set clear expectations for quality, communication, timeliness, and professionalism, • Build strong relationships with installers while maintaining standards, • Handle performance issues directly and professionally, • Support a culture of accountability, grit, teamwork, and pride in the work Customer Communication • Handle customer communication related to scheduling, job details, questions, payments, and concerns, • Represent the company professionally on the phone and in written communication, • Send scheduling packets after jobs are scheduled, • Request contracts, payments, color selections, and lead information as needed, • Handle customer complaints with good judgment, urgency, and professionalism, • Keep customers informed so they feel confident and taken care of throughout the process Operations, Materials & Fleet • Maintain warehouse organization and cleanliness, • Manage warehouse stock through weekly and as-needed supplier orders, • Maintain inventory awareness and prevent avoidable material shortages, • Assist with fleet management and vehicle readiness, • Support efficient dispatching of crews and work orders, • Process credit card payments as needed, • Type proposals and job scopes on occasion, • Maintain accurate customer and job information in the CRM, • Help improve systems as the company grows Internal Communication • Stay actively engaged with company communication, even when not at the office, • Communicate clearly with ownership, sales, office staff, and installation teams, • Make sure important job details are passed from sales to production to crews, • Follow up on phone messages, customer needs, and operational issues, • Help create a smooth handoff from sold job to completed installation What We’re Looking For We are looking for a production-minded leader who can take ownership, make decisions, and keep people moving. Must-haves: • Strong leadership skills, • Ability to manage installers, crews, schedules, and customers, • Strong communication skills by phone, text, email, and in person, • Organized and able to manage multiple moving parts, • Self-starter who does not need constant direction, • Problem-solver with good judgment, • Comfortable making decisions under pressure, • Customer-focused mindset, • Ability to accept feedback and improve, • Working knowledge of office technology, including computers, cell phones, and Google Suite, • Ability to lift and move up to 50 lbs, • Willingness to stay engaged with company communication outside standard office hours Nice-to-haves: • Direct gutter industry experience, • Construction, roofing, exterior trades, or home services experience, • Experience hiring, training, managing, and holding field employees accountable, • Job scheduling experience, • Inventory or warehouse management experience, • Fleet management experience, • CRM experience, • Google Sheets, Google Docs, and Google Drive experience Who Thrives Here The right person for this role is an owner, not just a manager. You will do well here if you: • Take responsibility for results, • Like solving operational problems, • Can lead tough field crews with confidence and respect, • Stay calm when schedules change, • Communicate with customers professionally, even when issues arise, • Understand that production success depends on details, • Are willing to jump in wherever needed to keep the operation moving, • Care about both customer experience and company profitability, • Want to be part of a growing, performance-based company This role is not a fit for someone who wants a simple desk job, avoids conflict, waits to be told what to do, or disconnects from the business at 4:00 PM. About The Brothers That Just Do Gutters The Brothers That Just Do Gutters is a full-service rain gutter and gutter guard company. We repair, install, and maintain seamless gutters, gutter guards, specialty gutters, and related exterior water-management systems. We are a performance-based company with clearly defined career paths. We invest in our people, care about professional growth, and work hard to create a positive, respectful, high-standard work environment. Apply Now If you are a strong operator who can lead crews, own the production schedule, communicate with customers, and help drive a smooth, high-performing installation operation, we want to talk with you. Apply today and tell us why you would be a strong fit for this Operations Manager role.
