Fort Lauderdale
Reports to: General Manager Job Summary: Responsible for providing a lasting first and last impression to every Duffy's guest while controlling the restaurant's flow. Major areas of responsibility: • Greet guests and seat them at tables or in waiting areas., • Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings., • Provide guests with menus., • Answer telephone calls and respond to inquiries or transfer calls., • Input takeout orders accurately into POS system., • Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation., • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and guests' concerns are addressed., • Receive and record guest dining reservations., • Inspect dining and serving areas to ensure cleanliness and proper setup., • Inform guests of establishment specialties and features., • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary., • Assist other restaurant workers by serving food and beverages, or by bussing tables., • Direct guests to bar area while waiting for a table., • Strong MVP Program knowledge., • Maintain a positive and professional approach to coworkers and customers. Requirements: Qualification Standards: • Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations., • Initiative Job requires a willingness to take on responsibilities and challenges., • Adaptability/Flexibility Job requires being open to change (positive or negative) and to considerable variety in the workplace., • Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high-stress situations., • Attention to Detail Job requires being careful about detail and thorough in completing work tasks., • Self-Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations., • Integrity Job requires being honest and ethical., • Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude., • Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job., • Social Orientation Job requires preferring to work well with others rather than alone., • Essential Functions:, • Stand for long periods of time., • Use both hands and all fingers to handle, control, grasp, move, assemble or feel objects, tools, or controls., • Repeat the same movements., • Walk or stand for long periods of time., • See details of objects that are less than a few feet away., • See details of objects that are more than a few feet away., • See differences between colors, shades, and brightness., • Understand the speech of another person., • Speak clearly so listeners can understand., • Use stomach and lower back muscles to support the body for long periods without getting tired., • Keep your hand and arm steady while moving., • Move two or more limbs together (for example, two arms, two legs, or one leg and one arm)., • Bend, stretch, twist, or reach out their body., • Be physically active for long periods without getting tired or out of breath., • Focus on one source of sound and ignore others., • Hear sounds and recognize the difference between them., • Use muscles to lift, push, pull, or carry heavy objects., • Use muscles for extended periods without getting tired., • Determine the distance between objects., • Coordinate movement of several parts of the body, such as arms and legs, while the body is moving., • React quickly using hands, fingers, or feet., • Add, subtract, multiply, or divide quickly and correctly., • Multitasking different work activities and shifting attention from one task to another., • Heavy lifting up to 40 lbs.