Repair Technician
2 days ago
Raleigh
Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Company car, • Company parties, • Flexible schedule, • Paid time off, • Training & development Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take less than an hour. A Day in the Life of a Surface Experts Technician: https://www.youtube.com/watch?v=vJ0nCFdtqqs WE OFFER: • Base Salary + Bonus Opportunity: Performance-based commissions starting on day 1, • 401K with matching contributions, • Medical benefit assistance, • Great Work/Life Balance: No required overtime, no nights, no weekends, • Time Off: Paid holidays and accruable vacation, • Flexible Work Schedule: Can accommodate midweek appointments, • Paid Training: Onboarding includes comprehensive training. Additional monthly training opportunities., • Clothing allowance, • Company Car: Each technician drives a branded company vehicle for job duties, • Tools Included: All necessary tools and products are provided, • Learn a New Trade: Develop skills in a brand-new emerging trade, • Supportive Work Environment: Team celebrates achievements and collaborates in their approach to problem-solving, • Small Business: Local business with owners that work alongside the team, • Mentorship Opportunities: Ongoing repair training and career development, • Dedicated Help Lines: Technician Support Team on call to assist to questionsDUTIES: In the Field Daily • On the jobsite for 4+ customers per day, • On-site Work Orders, customer service, and follow-ups, • Working for a variety of customers in different industries including Property Management, Hotels, Movers, Builders, etc.Customer Service and Communication, • Display world-class customer service for tenants and property management staff, • Track work progress and notes in our CRM/Dispatch tool, • Communicate with support team with questionsFollow Repair Process, • Understand and utilize our unique 5-step repair process, • Employ each tool in your custom tool-kit, • Problem-solve repairs with creativityWe're seeking someone with experience in the construction industry, a trade, or any kind of handyman work. Your familiarity with tools, construction materials, and basic construction common sense will be essential in mastering the Surface Experts process. QUALIFICATIONS • Experience working with your hands - This could be in construction, manufacturing, painting, or even a personal hobby., • Experience working with HVLP or no airless paint sprayers is a plus., • An ability to identify, compare, and recreate colors - Understanding color and how to match color is a large part of what we do.ABOUT SURFACE EXPERTS Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything! • We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile., • Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill., • Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.VISION, • To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing., • Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management. MISSION, • Our mission is to develop outstanding teams by investing in strong relationships., • Together, we work to solve our customers’ problems by reducing the waste of time, money, and materials that end up in landfills.VALUES, • Serve Others, • Put Relationships First, • No Jerks, • Be Humble, • Be a Problem Solver, • Be Curious, • Seek to Understand the Cause of the Problem, • Work Smart, • Constantly Improve, • Trust the Process, • Be Organized, • Be Teachable, • Put Business Needs Above Personal Wants