Assistant General Manager
hace 9 días
Knightdale
Job Description Assistant General Manager Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. Full Time Benefits • Health Insurance (Medical, Dental and Vision), • Enhanced Paid Time Off (PTO) Plan, • Paid Training, • Fantastic Company Culture Responsibilities: • Hires, trains and supervises hotel team, with particular attention to the front desk agents, conducts performance evaluations and coaches and counsels associates, • Maintains all hotel standards set forth by the brand and the management company., • Successfully operates the hotel in the General Managers absence., • Assists with scheduling, billing and some accounts receivable responsibilities., • Plans, organizes, assigns and coordinates the daily activities and any special projects for the staff to ensure compliance with the Hotel’s guest service standards., • Regularly monitors the payroll budget to ensure labor costs are aligned with the forecast, • Fields Guest complaints, conducting through research to develop the most effective solutions., • Listen and extend assistance in order to resolve problems such as rate conflict or facilities issues., • Inputs and retrieves information from the computer system for file maintenance, correspondence and preparation of all Front Office reports., • Regularly conducts Front Office staff meetings for the purpose of keeping the staff informed, providing training and to create a positive work environment., • Attends the Hotel staff meeting and coordinates with other department heads to ensure smooth operation., • Establishes and maintains policies and procedures for the Front Office and interprets company policy for employees and enforces safety regulations., • Assigns duties and shifts to the staff and observes performances to ensure adherence to Hotel policies and established operating procedures., • Confers and cooperates with other department heads to ensure coordination of activities., • Answers inquiries pertaining to Hotel services; registration of guests; and shopping, dining, entertainment, and travel directions., • Receives and processes advance registration payments., • Meets and personally greets VIP Guests, whenever possible., • Conducts performance evaluations and coaches and counsels all associates when necessary., • Issues verbal and written instructions to the hotel team through guidance from the General Manager., • Reviews the group resumes, event schedules and daily reports to ensure proper staffing of the hotel., • Prepares the weekly schedule and makes modifications, by regularly monitoring the house count and making adjustments accordingly to meet the needs of business., • Reviews, revises and approves daily payroll reports as needed., • Documents and submits a work order to report items that need to be repaired and follows up with the Maintenance Department accordingly., • When necessary performs the duties of his/her subordinates. Qualifications and Skills • IHG and/or OPERA experience is highly recommended, • Previous front office supervisory and/or management experience in a hotel setting is highly recommended., • 1 year of customer service required, • Branded hotel experience required, • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals., • Ability to use a moderately complex computer system., • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public., • Must have knowledge of policies and procedures as they relate to safety and security of guest and Hotel property., • The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts., • Excellent organizational skills, • Ability to read, listen and communicate effectively in English., • Able to write reports, correspondences, memos and employee performance evaluations, • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume by applying basic math skills., • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists., • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form., • To perform this job successfully, an individual should have knowledge of Microsoft Word processing software and Excel spreadsheet software., • Meets legal age requirements for the position., • Driver's License Required, • High school diploma or equivalent, • Must have basic working knowledge of a computer including word and be able to handle multiple tasks at one time, • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities, • Must display very good organization and time management skills, • Must be able to walk and climb/descend stairs approximately 20% of the time, • Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks, • Must be able to regularly lift and carry up to 20 pounds without assistance, • To always maintain a high standard of personal hygiene and appearance