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Job Description What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles. A Day in the Life: Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. Maintain positive guest relations at all times. Resolve guest complaints and ensure guest satisfaction. Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. Process all guest check-ins and verify registration information with the guest. Handle overbooked or 'walked' guests. Accept and record wake-up call requests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Shifts may vary by hotel: Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm Requirements: Previous experience working as a front desk agent or in a similar role. A high school diploma or equivalent vocational training certificate. Experience working at a hotel establishment (highly desired). Proficiency with computers. Basic math skills. Ability to provide excellent customer service and maintain a professional demeanor at all times. Ability to input and access information in the property management system and/or points-of-sale system. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests Ideal Skills & Qualities: Great verbal and written communication skills. The ability to create a fun and supportive working environment. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Benefits: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan, 50% matching up to 10% of compensation Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job Description What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles. A Day in the Life: Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. Maintain positive guest relations at all times. Resolve guest complaints and ensure guest satisfaction. Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. Process all guest check-ins and verify registration information with the guest. Handle overbooked or 'walked' guests. Accept and record wake-up call requests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Shifts may vary by hotel: Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm Requirements: Previous experience working as a front desk agent or in a similar role. A high school diploma or equivalent vocational training certificate. Experience working at a hotel establishment (highly desired). Proficiency with computers. Basic math skills. Ability to provide excellent customer service and maintain a professional demeanor at all times. Ability to input and access information in the property management system and/or points-of-sale system. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests Ideal Skills & Qualities: Great verbal and written communication skills. The ability to create a fun and supportive working environment. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Benefits: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan, 50% matching up to 10% of compensation Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job DescriptionDescription: SUMMIT HOSPITALITY GROUP: FRONT DESK AGENT JOB DESCRIPTION SUMMARY: At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Adheres to all Corporate and Brand Quality Standards. PREREQUISITES/QUALIFIC ATIONS: · Front Desk or Guest Services experience preferred. · Skilled at working under pressure and be able to consistently maintain a pleasant and professional personality when communicating with the public. · High School Diploma or GED equivalent. · Skilled at hotel computer operations for reservations, reports, and guest services. · Able to work a variety of shifts and weekends. · Demonstrated ability to lead by example. DUTIES AND RESPONSIBILITIES: · The expectation of this position requires a 30-40 hour work week which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt · Provide excellent customer service by being able to greet customers promptly and courteously, answer questions in a friendly, conversational manner. · Communicate with other Associates and maintain a professional attitude even in the face of challenges such as an irate guest. · Solve problems quickly and efficiently including following up with guests to ensure a problem has been solved satisfactorily. Anticipate issues before they happen. · Explain at check-in all necessary information for guests’ to access Internet and in room entertainment. · Ensure lobby is ready for clients and guests by helping to maintain the area is clean, neat, and free of clutter. Restock brochures, information, and commonly used forms in the front desk area. · Know and be able to provide information about local attractions and restaurants and give directions when asked. · Know and apply all Hotel and Corporate safety and security policies and procedures for guests and fellow Associates. · Attend training sessions as required by your Supervisor. · When available, proactively assist teams during breakfast and social events to provide high quality guest service. · Ensure all guest accounts are posted promptly and correctly at Check-In/Check-Out. · Assist Front Desk/Operations Manager with ordering supplies and coding invoices for payment · Promote the loyalty of the brand and Summit Hospitality Group · Duties are subject to change and additional responsibilities/tasks may be assigned WORK ENVIRONMENT: · Flexible work schedule including nights and weekends · Ability to arrive on time as scheduled · Ability to stand, sit, reach, bend, stretch for extended periods of time · Operate computer and brand equipment for Check-In and Check-Out · Ability to lift 30 lbs. · Fast pace and often under pressure to perform · Team environment requiring patience and high level of communication Benefits: Fulltime Employees · Personal time after 90-days · Insurance benefits after 90-days · Vacation time after 1 year Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older. Requirements:

Front Desk, Agent, Reservations.

Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness. Front Desk Agent | Arrive Wilmington. We're looking for a friendly Front Desk Agent to provide our world famous trusty se

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and pr

At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Front Desk or Guest Services experience preferred. Restock brochures, informat

FRONT DESK AGENT | ARRIVE WILMINGTON. We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

Parks Heating, Cooling, Plumbing & Electrical.HVAC, Plumbing and Electrical services in the Charlotte Metro Area for over 50 years.We inspire our employees to be the best they can be.We anticipate the needs of our customers.We intend to make a positive contribution to the comfort and well-being of t

Steele Rubber Products is an industry leader in manufacturing high quality rubber parts and sealing solution for the automotive, RV, and marine aftermarket audience.With a history of over 65 years, we take pride in our reputation for delivering top-notch products and extraordinary customer care.As a

As a Customer Service Representative, you are a key member of the team and represent our company on client support calls.You are responsible for handling service requests and customer complaints.Exemplifying our code of values, you show respect and courtesy to all customers and employees.This positi

Important: You Will Receive An Email Within Next 2 Minutes After Applying , Check Your Inbox or Spam Folder For next steps.A Data Entry Clerk, is responsible for inputting data and making changes to existing data figures in digital databases.Their duties include inputting data from paper documents i

Customer Service Representative (CSR) – Maven Roofing.Competitive base salary + performance incentives.Ready to be the voice of the industry’s top roofing company?.Customer Service Representative (CSR).Convert inbound calls into booked appointments, follow up with leads, and ensure every homeown

Customer Service Representative (CSR).The Customer Service Representative (CSR) delivers an exceptional in-store experience by supporting sales and customer service efforts.This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless

We are seeking friendly, reliable, and service-oriented individuals to join our team as a.Customer Service Representative – Travel.In this role, you will assist clients with travel-related questions, help coordinate travel arrangements, and provide support throughout the travel planning process.Th

Store 2701495: 1415 Lewisville-Clemmons Rd, Clemmons, North Carolina 27012 .Flexible (Days, Evenings, Overnights + Weekends) .Lead Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun env

Handle all front desk related activities including:.

As a Customer Service Representative, you will respond to customer inquiries by telephone and e-mail to provide inquiry or problem resolution.You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.You will anal

Part - Time: Starting at $11 per hour.Availability: Weekday Evenings 4:00pm/5:00pm - 10:00pm; Open Availability on Weekends 6:45am - 1:00pm.Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.At National Fitness Partners, we don’t just work in f

Burlington Recreation and Parks offers many parks and specialized facilities located throughout the community for all types of recreation.Learn more about Burlington's unique parks and facilities.Performs routine clerical work in a variety of tasks requiring a qualified typist; does related work as

Promptly process and answer/resolve customer inquiries, concerns or technical questions, determine the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action with utmost priority, speed, and accuracy to ensure service level metrics ar

Store 2723024: 521 Southwest Blvd, Newton, North Carolina 28658 .Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer S

BENJAMIN FRANKLIN of WILMINGTON.Customer Service Representative (CSR).Full-Time | Customer Service & Dispatch SupportCompetitive Pay + Career Growth OpportunityWe are looking for a highly organized, professional, and customer-focused Customer Service Representative (CSR) to join our growing home ser

Points East Veterinary Specialty Hospital of Wilmington, currently under construction in Wilmington, NC, will expand the Points East Veterinary Group’s commitment to delivering advanced emergency and specialty care across eastern North Carolina.Anticipated to open in fall 2026, this 17,000-square-

Transportation Customer Service Representative - Regular Full-Time.Under general supervision performs shift work at the Reservations and Customer Service Center and at the Ticket Office(s).Effectively interacts with customers either in person, via telephone, or on-line, providing timely and accurat

RXO is a leading provider of transportation solutions.With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge.We create more efficient ways for shippers and carriers to transport goods across Nort

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®.Our vision is to fuel the pursuit with the simplest, most convenient, and

GENERAL DEFINITION AND CONDITIONING OF WORK:.Performs administrative work in the utility customer service functions for the Town’s Finance and Public Utilities Departments.An employee in this class is responsible for the activities of utility billing and collections and handling customer inquiries

Full - Time: Starting at $12 per hour.Monday through Friday 4:45 am to 11:45 am.Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness.As t

FASTSIGNS #112001 is hiring for a Customer Service Representative to join our team!.Ongoing Training Opportunities .A Successful FASTSIGNS Customer Service Representative Will:.Be the initial contact with current as well as prospective customers in our FASTSIGNS Center.Learn to prepare estimates, im

Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).

Travel Customer Service Representative (Remote).In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.This role is ideal for someone who is detail-oriented, service-

Independent Insurance Agent Starts Here. With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you?. All inquiries about employment at this agency should

Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS.

Daily Front Desk Operations: Assist with check-ins and check-outs, ensuring pets have everything they need for a comfortable stay; Check dogs into daycare, boarding, and grooming. Organization and Office Maintenance: Responsible for the overall cleanliness/appearance of our front office; Vacuum/swee

Under minimal direction, the CSR Specialist is responsible for calls of a non-routine nature that require deviation from standardized procedures.This role handles situations that may require additional research depending upon customer response.The CSR Specialist has extensive knowledge of the compan

Lumber, an SBP company is currently hiring for Customer Service Representatives to join our VALUES based organization in our Smithfield, NC branch.We seek to serve people first, and we operate according to a moral compass aimed at doing what is right even when it is hard.In this role you will be foc

Directly supports the store manager, making sure the store runs efficiently and follows all laws and policies.While also helping to maximize sales and maintain asset control.Provide excellent customer service leadership to all customers.Acknowledge/Greet all customers that come into the store.Ensure

This role combines front-line customer service, consultative sales, project coordination, and showroom upkeep. Combination of desk work, standing, and light physical activity (cleaning, organizing displays).

We are looking for a customer-oriented service representative.CSR, will act as a liaison, provide.Customer feedback is priceless, and.Problem-solving comes naturally to.They are confident at troubleshooting and.The target is to ensure excellent service standards, respond.Manage large amounts of inco

As a Customer Service Representative, you are a key member of the team and represent our company on client support calls.You are responsible for handling service requests and customer complaints.Exemplifying our code of values, you show respect and courtesy to all customers and employees.This positi

In accordance with state and federal regulations, performs data entry and patient registration.Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision.Follows standard operating procedures and performs duties in accordance

We are seeking a customer service representative who can provide exceptional customer service for fielding customer inquiries and requests via phone and computer at our Clinton, NC location.This person would also be responsible for back-office tasks such as accounts receivable, filing, and setting u