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Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Licensed Insurance Professional role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in October and November 2026 we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio office at 9800 Fredericksburg Rd, San Antonio, TX 78288. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience gained through military service or gained as a military spouse / domestic partner Prior experience in a fast-paced contact center environment Training Schedule: Monday - Friday 9:30am-6:00pm Work Schedule: 8hr shifts within the hours of 8:00am – 10:00pm CST USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes one weekend day. All work schedules for this role are 40 hours per week. Work schedules are assigned based on business need and are subject to change to ensure adequate coverage for our members. Compensation range: The hiring range for this position is: $46,370 - $48,870. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am CST to 10:00 pm CST with two days off. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated professionals to work in our San Antonio office at 9800 Fredericksburg Rd San Antonio, TX 78288 for future insurance sales and customer service opportunities in October and November 2026. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Up to 1 year needs based sales and/or customer service experience in insurance, financial services and/or relevant direct customer service. Acquire and maintain Property & Casualty (P&C) license and state registrations, within 90 days of hire. (Training, Licensing and State registration fees paid for by USAA.) Demonstrated communication, problem-solving, and critical thinking skills to effectively respond to routine member inquiries. Effective time management and organizational skills. Successful completion of a job-related assessment may be required What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience gained through military service or gained as a military spouse / domestic partner Training Schedule: Monday - Friday 9:30am-6:00pm Work Schedule: 8hr shifts within the hours of 8:00am – 10:00pm CST USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes one weekend day. All work schedules for this role are 40 hours per week. Work schedules are assigned based on business need and are subject to change to ensure adequate coverage for our members. Salary: The hiring range for this position is: $45,010-$46,010 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity What you'll do: Acquire and apply basic knowledge of auto coverages, including auto physical damage, to evaluate and resolve high-volume, low-complexity claims such as glass, roadside assistance, and rental vehicle coverages for repairable vehicles. Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload. Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions. Collaborate and set expectations with external and internal business partners to facilitate claims resolution. Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service. Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • High School Diploma or equivalent experience or GED, • Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims • Ability to prioritize and multi-task while navigating through multiple business applications • Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire • Successful completion of a job-related assessment is required. What sets you apart: US military experience through military service or a military spouse/domestic partner Bachelor’s degree Current USAA Claims Contact Center Representative or Current USAA Insurance Professional Insurance Sales and Service Compensation range starting at $48,340.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description JOB SUMMARY: Temporary - Contractual - On a Needed Basis - Part Time - 29 hours per week The Service Coordinator II manages the delivery of services to maximize community impact and is responsible for developing and maintaining collaborative relationships, supervising staff and contractual team members and volunteers, collecting client and service activity data and inputting client and service activity data while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency. The Service Coordinator II is also responsible for: assisting with writing proposals for program, developing and forecasting budget, managing budget, attending monthly budget and reporting, supervision/coordination, subcommittee meetings, peer review, departmental, and external and internal reporting of delivery of services; managing and maintaining training files, training registration, trainer packets, processing of checks/money orders for return/deposit, processing of check requests for program materials and supplies, and other financial paperwork. Required Competencies/Skills: • Legal and Regulatory Application and Assessment: Ability to understand and explain the regulatory and administrative environment in which the organization functions., • Communication Skills: Ability to facilitate a group; speak and write in a clear, logical, and grammatical manner in formal and informal situations to prepare cogent business presentations., • Collaboration: The ability to work cooperatively with others as part of a team or group, including demonstrating positive attitudes about the team, its members, and its ability to get its mission accomplished, and the ability to effectively resolve conflict., • Accountability: The ability to consider the business, demographic, ethno-cultural, political, and regulatory implications of decisions and develops strategies that continually improve the long-term success and viability of the organization, • Healthcare and Human Services Environments: Ability to explain issues and advancements in the healthcare and human services industries · Ability to train youth, staff, community partners, and stakeholders on various digital equity initiatives. Must be able to handle high volume of projects and communications with large number of individuals from multiple organizations. · Facilitate soft skill building and college/career readiness programming for teens; serve as a resource on college and career readiness for families. Develop and enhance youth leadership opportunities, where youth can advocate for their interests and inform program design and implementation. Cultivate partnerships with community partners and invite guest speakers, or organizations to give workshops, set up field trips. · Monthly reporting and attending group calls for various councils and community groups related to youth development programming and digital skills within San Antonio. Must rack reporting data and submit reports on timely basis. ·Experience recruiting and maintaining retention for youth and participants to various youth educational programming with target populations growing up within the Digital Divide. · Conduct mentor outreach, recruit mentors, and build partnerships with local sources of mentors (i.e. colleges, local businesses, community partners, etc.) Ensure proper mentor screening and candidate review, provide orientation, ongoing training, and support to mentors, and facilitate positive endings to mentoring relationships. · Create a culture within a safe space that is youth centered with direct service that is trauma-informed care; identify the needs of youth and parents/guardians/families and provide them with assistance and various resources. · Will travel to various conferences out of state as part of The Clubhouse Network and Best Buy’s professional development training including Boston, Minneapolis, etc. · Able to represent Family Service during local monthly meetings to share best practices, resources, and participate in networking opportunities as part of The Clubhouse Network in partnership with the Best Buy Teen Tech Center · Associates degree and four (4) years’ experience or High school diploma/GED and eight (8) years’ experience in education, health, social work, or other related human service field, required. · 2+ years of experience in youth services, especially youth development with the support of adult mentors · State of Texas vehicle operator’s license and proof of liability insurance. Ability to drive agency vans to transport youth for field trips. Preferred Qualifications (indicate the preferred education, training, work experience, skills, etc.): · Bachelors of Science or Arts degree preferred and two (2) years’ experience. · 3+ years of direct experience in youth services · Open to learning new types of technology to promote continuous learning alongside youth and team members. Experience with technology not required. · Experience recruiting long-term mentors and providing them with mentor onboarding and training; ability to sustain and maintain a strong mentorship program for youth · Ability to be flexible, accountable, reliable, work independently, and serve as a strong support system for youth and team members within the Teen Tech Center · Ability to work as a team player and be part of a youth serving team dynamic in supporting each other while reaching for personal and professional goal PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, you must be able to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear, and taste or smell., • You may be able to lift up to 25 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination. \nCompany Description Empowering individuals and families to transform their lives and strengthen our communities. Empowering individuals and families to transform their lives and strengthen our communities.

Job Description JOB SUMMARY: The Service Coordinator II manages the delivery of services to maximize community impact and is responsible for developing and maintaining collaborative relationships, supervising staff and contractual team members and volunteers, collecting client and service activity data and inputting client and service activity data while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency. The Service Coordinator II is also responsible for: assisting with writing proposals for program, developing and forecasting budget, managing budget, attending monthly budget and reporting, supervision/coordination, subcommittee meetings, peer review, departmental, and external and internal reporting of delivery of services; managing and maintaining training files, training registration, trainer packets, processing of checks/money orders for return/deposit, processing of check requests for program materials and supplies, and other financial paperwork. ESSENTIAL PERFORMANCE REQUIREMENTS AND FUNCTIONS: Required Competencies/Skills: • Legal and Regulatory Application and Assessment: Ability to understand and explain the regulatory and admin..istrative environment in which the organization functions., • Communication Skills: Ability to facilitate a group; speak and write in a clear, logical, and grammatical manner in formal and informal situations to prepare cogent business presentations., • Collaboration: The ability to work cooperatively with others as part of a team or group, including demonstrating positive attitudes about the team, its members, and its ability to get its mission accomplished, and the ability to effectively resolve conflict., • Accountability: The ability to consider the business, demographic, ethno-cultural, political, and regulatory implications of decisions and develops strategies that continually improve the ong-term success and viability of the organization., • Healthcare and Human Services Environments: Ability to explain issues and advancements in the healthcare and human services industries. Agency Functions: • Community and Customer Service - Increase client access, enrollment, and satisfaction of program resources by creating wraparound services, recruitment, and surveying strategies., • Internal Processes - Use agency and program data to track clients through different agency programs to gauge resiliency and outcomes of participating families., • Learning and Growth - Strengthen staff and client well-being by addressing the social determinants of health: Economic Stability, Education, Health and Healthcare, Neighborhood supports, Social and Community Engagement. QUALIFICATIONS: To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above. Education/Training/Experience: • Associate’s degree in education, health, social work, child growth and development, early childhood or other related human service field, required., • A minimum of four (4) years experience in the respective field, required., • Experience in working in a collaborative environment building organizational and stakeholder relationships and planning, required., • Previous direct services leadership experience., • Fluent in English and Spanish (read, write, and speak) desirable., • Certificate or license, as applicable, by the appropriate State agency as applicable., • State of Texas vehicle operator’s license and proof of liability insurance, as applicable.\nCompany Description Empowering individuals and families to transform their lives and strengthen our communities. Empowering individuals and families to transform their lives and strengthen our communities.

Job DescriptionDescription: The Guest Services Team Member is the first point of contact for our guests and plays a key role in creating a welcoming, efficient entry experience. This position is responsible for selling general admission tickets, processing season passes, and accurately checking in groups and special party reservations. Guest Services Team Members provide friendly, professional assistance while ensuring smooth operations at admission points and guest check-in areas. Requirements: ESSENTIAL FUNCTIONS Be knowledgeable about Morgan’s Wonderland, programs, policies, and procedures to ensure excellent customer service when providing assistance or answering questions of guests and visitors. • Greet guests in a friendly, professional manner and provide accurate information about admission, passes, and park offerings, • Sell general admission tickets and process season passes using Point-of-Sale (POS) and access control systems., • Handle cashless transactions accurately while following established financial procedures, • Communicate effectively with Supervisors and other departments to support daily operations and guest needs, • Represent the organization positively through professional appearance, behavior, and guest interactions., • Other projects and responsibilities may be added at the company's discretion. Job Requirements and Qualifications • Must be 16 years of age or older, • Ability to provide friendly, professional service in a fast-paced, guest-focused environment, • Strong communication and interpersonal skills with the ability to interact with diverse guests and groups, • Available any day of week, specifically weekends and available during holiday seasons, • Ability to handle transactions accurately and follow cashless and/or cash handling procedures, • Morgan’s Wonderland is a non-smoking environment WORKING CONDITIONS: The working conditions described herein are representative of those an employee encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. • Frequent standing, walking, bending, and twisting upper body for long periods of time., • The work environment is an outdoor park environment with continuous outdoor activity and exposure to extreme weather conditions., • Must remain alert with no lapses of consciousness., • Continuous requirement for professional demeanor and appropriate park staff attire. Morgan’s Wonderland is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Recognize sales opportunity and apply sales skills to upgrade, • Explain and position the products and processes with customers, • Appropriately escalate customer dissatisfaction with managerial team, • Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Description This position serves as a member of the enrollment management team and incorporates a full range of admission responsibilities including extensive recruitment travel, interviewing, and presentation of the University to various constituencies in multiple formats, personalized contact with prospective students, parents, and guidance counselors, and evaluation of applications for admission. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Visits secondary schools, community colleges and other educational institutions within assigned territory as appropriate based on review of historical and market data and input from supervisor., • Represents the University at on- and off-campus admission-related programs and events., • Reviews applications for admission, analyze qualifications and exercise judgment of admissibility., • Conducts interviews with prospective students and parents, providing accurate information regarding admission standards, academic and related programs, student life, cost and financial aid., • Implements follow-up activities including written and electronic correspondence and telephone calls., • Plans and executes special projects in conjunction with the goals and objectives of the office., • Evaluates program effectiveness, assess outcomes, complete cost analyses and develop improved programming to achieve goals., • Assists and participate with other staff members having special project responsibilities for the coordination of activities designed to accomplish established enrollment objectives., • Performs other duties as assigned. QUALIFICATIONS: • Bachelor's degree from an accredited college/university required., • Previous admission, student services, or public relations experience preferred., • Must have valid driver's license, motor vehicle liability insurance and personal injury insurance; or have a self-reliant source of transportation to conduct business on a daily basis, • Must be able to travel and work flexible hours including evenings and weekends., • Must clear and maintain a favorable background investigation and clearance, • Must have the ability to demonstrate intermediate to advanced skills in MS Office and Office 365 (Word, Excel, Teams, Outlook and PowerPoint) including experience with virtual platforms such as Zoom; Experience in Technolutions, Slate CRM and Banner software is preferred., • Must have excellent verbal and written communication skills. Strong public relations and customer service skills with an ability to implement diplomacy and discretion at all times; an ability to work effectively with communities across the university., • Must have a high ethical standards and a strong sense of confidentiality; ability to prioritize and manage multiple deadlines; thrive in a complex work environment; displays solid problem solving and interpersonal skills; works well independently and as part of a team., • Must have strong self-judgment abilities to assist in the preparation of department personnel policy information. Use discretion to complete work assignments. Initiative is frequently required to complete work assignments. Decisions are made regarding policy interpretation and individual work priorities, • Must have a high attention to detail and be able to organize workflow, coordinate activities, balance simultaneous projects without loss of efficiency in a multi-tasked environment, and manage multiple priorities to meet deadlines, • Bilingual Preferred (English/Spanish with the ability to understand and to make one's self understood to Spanish speaking individuals). PHYSICAL DEMANDS: • Working conditions are in an office environment and university campus setting. Must be able to move across the university campus to conduct day to day business., • Ability to present and engage in a stationary position with various constituencies, both in online and physical spaces, for up to three (3) continuous hours., • While performing this role, the employee will be regularly required to sit, walk, and stand; talk and hear, both in person and by telephone; and use hands repetitively to operate standard office equipment; and occasionally required to lift up to 40 pounds., • Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus., • Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner., • Constantly operates a computer and other office productivity machinery. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. St. Mary's University is a Hispanic-Serving Institution and an Equal Opportunity Employer. Job Posted by ApplicantPro

Job Description ABOUT THE COMPANY American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for the contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization. SUMMARY The Case Manager will perform as the case manager on Support Services for Veteran Families (SSVF) program cases. The Case Manager will be responsible for providing a case management plan that will include the provision of housing placement services, temporary financial assistance, emergency housing when necessary, and other support services from both internal and external resources to help stabilize the position of “at-risk” families. The case management objective is to stabilize the family to gain or retain permanent housing, and to reinforce self-sufficiency to ameliorate the possibility of the veteran families going into homelessness. JOB DUTIES & RESPONSIBILITIES NOTE: These job duties are not all-encompassing of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice. • In concurrence with the clients, the Case Manager develops a case management plan that assesses the needs and barriers, and to address the same., • Provide eligible clients with housing placement assistance, temporary financial assistance, and other support services to stabilize “at-risk” veteran families from becoming homelessness., • Provide or coordinate the provision of any array of assistance including applying for VA benefits and other public benefits and services, healthcare, daily living services if required, financial planning, transportation, fiduciary/payee services, legal services, childcare, and other housing counseling services., • Prepare and submit support service requests as needed., • Prepare and submit MIS data information on the client cases as required., • Responsible for issuing bus passes, gas vouchers, food vouchers or other support services and collecting verification receipts for all expenses., • Maintain client’s files, including documentation, case notes, and follow-ups. Responsible for preparing all applicable correspondence, statistical reports, etc., • Responsible for achieving the goals assigned and must be prepared to provide corrective action plans for the same upon request from the supervisors., • May participate in preparing documents, reports, literature, or presentations, • Must understand the nuances of the veterans’ community and are expected to always demonstrate sensitivity and patience with the clients., • Confidentiality of all information about clients, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only., • Responsible for being sensitive to the needs of program participants and must always treat clients with respect and professional care. JOB REQUIREMENTS • Must have a Bachelor's Degree from an accredited college or university and at least (3) years’ experience in a responsible position interacting with low-income persons or families, veterans, specifically performing as a case manager in job counseling, employment, job training, job development, employment services or related field preferred, • Or a minimum of an Associate’s Degree from an accredited college with a minimum of (5) years’ significant experience in related work experience., • Must have transportation and a valid Texas driver’s license., • Must also provide proof of current vehicle liability insurance., • Must pass a drug test and background record check. SKILLS & ABILITIES • Typing, • Utilization of general office equipment (e.g., fax, scan, etc.), • Computer literacy including software such as using Word, Excel, Access, PowerPoint, and Outlook, • Good understanding of the multitude of problems faced by applicants, • Professional and productive demeanor, as well as ensuring that actions are supportive of others., • Must be able to effectively communicate verbally and in writing., • Must be able to speak before groups when necessary, • Must be able to make independent decisions in coordination with service objectives. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT While performing the duties of this position, the employee will conduct office work, meet with clientele, and team members, and at times travel offsite to conduct business. Employee may be exposed to varying weather conditions. Employee will also be required to work in varied office and residential environment based on assigned caseload. Employee will be able to handle and de-escalate situations that may arise while at work. Employee will be required to recruit clients in traditional work environments such as job fairs and while networking at community events, as well as recruiting homeless clients where they may reside such as shelter homes, streets, and encampments. TRAVEL Primarily local during business day although some out-of-area travel may be expected via airline or automobile based on the discretion of management. WORK ENVIRONMENT While performing the duties of this position, the employee will conduct office work, meet with clientele, and team members, and at times travel offsite to conduct business. Employee may be exposed to varying weather conditions. Employee will also be required to work in varied office and residential environment based on assigned caseload. Employee will be able to handle and de-escalate situations that may arise while at work. BENEFITS • BENEFITS, • $500, company-provided, monthly allowance for:, • Dental insurance, • Health insurance, • Vision insurance, • Base 25K Life insurance (employer paid), • Voluntary Life and AD&D insurance for employee (employee, spouse, and child (ren) (employee paid), • Short term & Long-term disability insurance (employee paid), • Supplemental insurance, • Retirement Program, • 6% Employer matching (after 1 year of employment; 100% vested), • 12 hours (monthly) of PTO (after completed probationary period), • 5% salary increase after completing probationary period, • Cell phone stipend (paid quarterly), • 14 paid holidays It is the policy of the Company to be an Equal Opportunity Employer that protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training classification and other aspects of employment on the basis of race, color, religion, sex, (including pregnancy), disability, age, national origin and genetics. It’s also the policy of the Company to hire individuals solely upon the basis of their qualifications and ability to do the job to be filled. The American GI Forum National Veterans Outreach Program (NVOP) is committed to assuring equal opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of NVOP to provide reasonable accommodation to a qualified individual with disabilities to enable such individual to perform the essential functions of the position for which the individual is applying and for which the individual is employed. Additionally, it is the policy of the NVOP to provide reasonable accommodation for religious observers. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.

• Position Type: Non-exempt, full-time or part-time, hourly role., • Scope of Role:, • Responsible for providing direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in periodic programs., • Key Responsibilities:, • Deliver support per individual service/program plans, including socialization, health maintenance, medication administration, skill/behavioral development., • Assist with daily activities: Personal care, housekeeping, recreational activities, transportation, community integration, shopping, citizenship, and other activities of daily living. ESSENTIAL JOB FUNCTIONS To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below. • Direct Support: Provides direct support or assistance in accordance with individual service or program plans; assists with socialization and behavioral development, personal care, housekeeping, recreational activities, transportation, community orientation, shopping, financial management, citizenship, and other activities of daily living., • Records: Accurately documents progress and activity; reviews records and logs to stay abreast of changes in service plans; maintains confidentiality., • Management of Individuals’ Assets: Makes cost-effective and appropriate purchases within the budget of the individual served and according to their choice / preference, • Relationships: Maintains healthy and professional relationships with individuals, friends, families, guardians and case managers; greets family members and other visitors; implements Sevita Customer Service Standards., • Reporting: Reports any instance of alleged abuse or neglect according to internal and external standards; reports medical, behavioral and other incidents in accordance with Sevita policy and external requirements., • Rights: Maintains confidentiality, respects the rights of persons being served, according to applicable the bill of rights; practices universal precautions; assists individuals in exercising their rights., • Appointments: As needed, may accompany individuals to medical appointments; relays orders and information to and from medical providers as required., • Medications: If assigned, accurately administers or supports self-administration of medication and documents delivery of medications and treatments; promptly reports administration errors; maintains appropriate security of controlled medications and other medications and supplies., • General Health Care: Monitors individual’s health; documents health concerns; communicates with nurse or supervisor as appropriate; calls 911 in the event of emergency; follows individual health care directives., • Medical Supplies and Equipment: Correctly follows procedures in utilizing medical equipment; reports malfunction or disrepair., • Meal Preparation: Prepares or supports individuals to prepare food in accordance with planned menus and individual choice; knows special diets and prepares individual meals accordingly; monitors mealtime and correctly implements any dining plans., • Training: Attends orientation and on-going training as directed; participates in monthly staff meetings., • Employee Scheduling: Works scheduled hours; arrives for work on time; stays on shift until replacement arrives; notifies supervisor in advance when unable to work as scheduled or as soon as possible after the designated start time; may fill in for other shifts where required without causing unapproved overtime, or in the event of emergency., • Teamwork: Works together with others, values others contributions; is courteous; communicates openly; listens; and shows respect to others., • Workplace Safety: Every employee plays a role in developing and maintaining a safe workplace; complies with all established safety policies, procedures, and rules; reports unsafe hazards to their supervisor and participates in safety related training or activities., • Vehicles: May transport individuals into the community; drives safely and according to local laws; ensures proper use of safety equipment including seat belts, lifts and wheelchair ties; reports accidents to appropriate authorities immediately; reports accidents and safety concerns immediately to supervisor or maintenance personnel., • Housekeeping: Performs daily and seasonal housekeeping as directed; maintains neat, clean and safe environment; reports hazards or safety concerns., • Maintenance and Repair: Monitors environmental safety and may make minor repairs, change light bulbs, etc.; may perform yard maintenance including keeping walkways safe and snow removal; reports equipment or facilities requiring repairs to supervisor or maintenance personnel as required., • Safety: Checks water temperature as required when assisting with bathing; participates in safety drills and protects persons being served in the event of emergency., • Performs other duties and activities as required., • MPA = Mobile Punch Authorized for timekeeping. SUPERVISORY RESPONSIBILITIES • None Minimum Knowledge and Skills required for the Job The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job. Education and Experience: • High school diploma or equivalent preferred, • Six months of experience in human services preferred., • Must be 18 years of age., • Working knowledge of computers Certificates, Licenses, and Registrations: • Valid driver’s license in good standing., • Car registration and vehicle insurance if providing transportation for individuals receiving services., • All state-required training(s) and certification(s) completed in mandated timeframes., • Maintain valid driver’s license, meet all insurance requirements, and be approved by management to be a driver for the company. If an employee is determined to have lost their driving privileges by failing the company MVR driving record requirements per company policy, the employee will be required to sign a Non-Driver form and restricted from driving on behalf of the company until their MVR report satisfies the company requirements for a good driving record., • Works at the program location and may accompany individuals into the community. Physical Requirements: • Heavy Work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects., • CS New Jersey – Refer to: CS NJ Addendum – Direct Support Professional 1001 MPA 3429, • Employees must cooperate with the licensee and Department of Human Services staff in any inspection, inquiry, or investigation., • Must have a valid driver’s license in good standing in The State of New Jersey; however, in the event the person lives in another state and is commuting, they must have a valid driver’s license in good standing for the state in which they live., • At minimum, a High School Diploma/Equivalent is required, • All employees hired after 6/15/2018 shall submit to drug testing prior to employment. All employees shall submit to drug testing randomly and for cause/suspicion., • Employees must submit to criminal background checks, and be determined not to be disqualified by the Department of Human Services prior to working with individuals served. In addition to this, it is a requirement that all employees agree to have their name checked against the Central Registry of Offenders Against Individuals with Developmental Disabilities, as well as completing an application to have their name checked against the Child Abuse Registry Information (CARI)., • Employees must successfully complete and demonstrate proficiency in all areas of required trainings., • Shall be at least 18 years of age.

Job Description The Resident Service Coordinator is committed to working with people in a way that is nonjudgmental, non-intrusive, confidential and that promotes resident empowerment, autonomy and dignity. The Resident Service Coordinator promotes safe living environments and encourages the growth of the community to better meet the needs of individual residents in housing communities by increasing access to resources and facilitating self-advocacy which includes providing case management, outreach, conducts assessments of households, and makes referrals which will address family and/or individual needs. Essential Duties and Responsibilities: The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. • Be available onsite to residents at assigned location(s) which may include public housing facilities., • Establish and maintain relationships with the residents of the assigned location(s) as a means of being a resource for the property. Coordinates and promotes activities that create a sense of community between the residents and the property., • Facilitate orientation, intake and assessment for new families enrolling in programs as assigned., • Provide short- and/or long-term case management as determined by individual program requirements and agency needs., • Meet with residents to identify barriers to self-sufficiency and assess physical, social and economic conditions to develop service plans for programs as assigned., • In a timely manner, electronically document all activities and outcomes in data tracking systems as required by state or local rules., • Periodically evaluate programs by assisting with data collection and reporting; prepare program reports on a monthly/quarterly/annual basis using preferred software or digital systems as assigned., • Participate in the coordination of activities for the participants of assigned programs, including facilitation of program events and scheduling of program activities (such as budget workshops, food distributions, health/wellness events and/or employment networking events.), • Develop and maintain a comprehensive network of education, training, financial and economic development, health/wellness and other supportive services as determined by program requirements and resident needs., • Explain resident services programs, housing programs, MTW activities and other pertinent information by creating newsletters, email blasts, conducting phone calls, hosting informational meetings and contacting residents door-to-door., • Organize special activities, facilitate groups and host recreational events to promote resident wellness; activities may include arts and crafts, exercise classes, tours, dances or other activities as programs require., • Arrange transportation as needed for residents to attend various functions, programming and vices., • Other duties as assigned. Education and Experience: Required: • A Bachelor’s degree in social work, sociology, public administration or a related field from an accredited college or university; an Associate’s degree and three (3) years of demonstrated case management experience in social services; or seven (7) years of demonstrated case management in social services., • Must have the ability to learn and use cloud applications such as Google GSuite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides. Understanding document-sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: One drive, Outlook, Word, Excel and Powerpoint or Mac or PC desktop equivalent is acceptable., • Successful completion of a criminal history background check, education and work history verification and drug screening test. Preferred Requirements: • Experience working in resident services, • Ability to speak, write and read in Spanish is a plus., • Professional certification(s) in case management License and Certifications: • Class “C” driver’s license at the time of placement and be insurable by the Housing Authority’s liability and fleet insurance carrier. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 30 pounds. Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Physical requirements include occasional lifting/carrying of 30 pounds., • Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment., • Subject to sitting, standing, reaching and walking to perform the essential functions., • Working conditions are primarily inside an office environment. Physical and Mental Requirements Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Other Requirements • Vision (near, distance), • Sense of Sound (answering phone, fire alarms, horns) EEO Statement Employees of Labor on Demand Inc. are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Employees of Labor on Demand Inc. are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity whistle blowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. Managers and supervisors of Labor on Demand Inc. are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace. \nCompany Description Labor On Demand, Inc. d.b.a. LOD Staffing is a knowledgeable and passionate employment agency servicing the Austin and San Antonio metropolitan area. For nearly two decades, we have strived to bring the right people together with the right jobs. Whether it is an opportunity for a new career, seasonal work, or a part-time gig to provide extra income, we take extraordinary pride in matching you with a position that satisfies your employment needs. Join our team today and let us help you find your next exciting career opportunity. We look forward to meeting you! EEO Statement Employees of Labor on Demand Inc. are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs. Employees of Labor on Demand Inc. are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity whistle blowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. Managers and supervisors of Labor on Demand Inc. are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace. Labor On Demand, Inc. d.b.a. LOD Staffing is a knowledgeable and passionate employment agency servicing the Austin and San Antonio metropolitan area. For nearly two decades, we have strived to bring the right people together with the right jobs. Whether it is an opportunity for a new career, seasonal work, or a part-time gig to provide extra income, we take extraordinary pride in matching you with a position that satisfies your employment needs. Join our team today and let us help you find your next exciting career opportunity. We look forward to meeting you!\r\n\r\n\r\nEEO Statement\r\n\r\nEmployees of Labor on Demand Inc. are protected by federal laws, Presidential Executive Orders, and other laws designed to protect employees from discrimination on the basis of race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or any other non-merit-based factor. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.\r\n\r\n\r\nEmployees of Labor on Demand Inc. are also protected against retaliation. Consistent with federal laws, acts of retaliation against an employee who engages in a protected activity whistle blowing, or the exercise of any appeal or grievance right provided by law will not be tolerated. Managers and supervisors of Labor on Demand Inc. are also reminded of their responsibility to prevent, document, and promptly correct harassing conduct in the workplace.

Job Description:\n\nDescription: The Sr HR Operations Manager leads the day-to-day execution and oversight of Talent Acquisition, Total Rewards, payroll, HR systems and technology, employee relations and other human resources operations, ensuring consistent, compliant, and values-aligned practices across the employee lifecycle. This role is responsible for overseeing and refining human resources operations workflows, serving as the primary escalation point for complex or non-standard matters from the HR Operations team and providing clear approval pathways. As a working manager, the Sr HR Operations Manager provides direct supervision, coaching, and guidance to the Human Resources Operations team, setting expectations, supporting execution, and resolving escalations at the appropriate level. The role advises managers on policy interpretation, employee relations, and people-related risk, promoting fair and consistent decision-making. The Sr HR Operations Manager coaches and advises leaders on documentation and performance management, supports leadership and management training, oversees unemployment claims, and serves as a key liaison with HR vendors. As a trusted advisor and back-up to the Director/VP of Human Resources, this role balances hands-on leadership with operational oversight to support a positive employee experience and effective people management across the organization. Essential Job Functions/Accountabilities: Total Rewards & Payroll Administration & Strategy (15%) Benefits Administration & Strategy · Lead the design, implementation, administration, and evaluation of employee benefits programs. · Develop and recommend benefits strategies and wellness initiatives that support talent attraction, retention, and employee engagement. · Oversee annual open enrollment activities and employee benefit communications. · Analyze benefits utilization, market trends, and benchmarking data to recommend program enhancements. · Partner with brokers, consultants, carriers, and vendors to optimize plan offerings and costs. · Ensure compliance with applicable federal, state, and local regulations, including ERISA, ACA, COBRA, HIPAA, FMLA, and related requirements. Payroll Operations Oversight · Oversee and support end-to-end payroll processing for all employees, ensuring timely and accurate payroll administration. · Ensure appropriate payroll controls, policies, and procedures to ensure compliance and minimize risk. · Ensure compliance with applicable wage-and-hour laws, tax regulations, and reporting requirements. · Oversee payroll audits, tax filings, reconciliations, and year-end processes including W-2 reporting. · Collaborate with Finance and Accounting teams to support payroll accounting and reporting activities. · Resolve complex payroll issues and ensure a high level of customer service to employees and managers. HR Systems & Technology Oversight (15%) · Serve as the functional leader for HRIS and related HR technologies. · Develop and execute HR systems strategies, roadmaps, and process improvement initiatives. · Lead system implementations, upgrades, integrations, testing, and optimization efforts. · Ensure data integrity, security, governance, and compliance across HR systems. · Partner with IT, vendors, and business stakeholders to identify and implement automation and workflow improvements. · Develop reporting and analytics capabilities to support workforce planning and business decision-making. · Manage system configurations, user access, documentation, and training programs. Talent Acquisition Strategy & Oversight (20%) · Lead and develop the Talent Acquisition team, providing coaching, performance management, and professional development. · Design and execute talent acquisition strategies that align with organizational growth objectives and workforce plans. · Partner with executive leadership, HR, and hiring managers to forecast hiring needs and develop proactive recruiting solutions. · Oversee full-cycle recruitment processes across exempt, non-exempt, professional, management, and executive-level positions. · Establish and monitor recruiting metrics, including time-to-fill, quality-of-hire, candidate pipeline health, offer acceptance rates, and diversity hiring outcomes. · Drive continuous improvement of recruiting processes, systems, and candidate experience initiatives. · Develop and implement innovative sourcing strategies to attract top talent in competitive labor markets. · Manage employment branding initiatives and recruitment marketing campaigns to strengthen the organization's employer value proposition. · Ensure compliance with federal, state, and local employment laws and regulations, including EEO, OFCCP, and applicable hiring practices. · Oversee vendor relationships, including staffing agencies, recruitment advertising partners, background screening providers, and recruiting technology vendors. · Evaluate and optimize applicant tracking systems (ATS), recruiting technology, and talent analytics tools. Human Resources Operations Strategy, Oversight, & Escalation (15%) · Oversee documentation and maintenance of end-to-end Human Resources Operations workflows across recruiting, onboarding, payroll, total rewards, employee relations, and offboarding. · Ensure workflows align with established policies, procedures, legal requirements, and organizational values, establish clear process controls, decision points, and escalating thresholds for Human Resources Operations activities. · Review operational execution across Human Resources Operations functions to ensure accuracy, consistency, and compliance. · Lead continuous improvement efforts to strengthen systems, handoffs, and employee experience outcomes. Approval Authority & Escalation Filtering · Serves as the primary escalation point and approval authority for people operations decisions · Act as the escalation point for non-standard, sensitive, or complex issues originating from the Human Resources Operations team. · Evaluate escalated matters related to hiring exceptions, compensation adjustments, benefits discrepancies, payroll corrections, and employee experience concerns. · Provide formal approvals or denials for exceptions in accordance with policy, equity considerations, and organizational standards. · Filter escalations appropriately, resolving issues at the Human Resources Operations level or elevating them to the Director/VP of Human Resources as required. · Ensure escalated decisions are documented, communicated, and applied consistently. Team Management & Direct Supervision · Provides first-line leadership and direct supervision to the Human Resources Operations team (Talent Acquisition and People Experience) · Set expectations, priorities, and performance standards for HR Operations staff based on the Human Resources Director/VP’s priorities. · Provide coaching, feedback, and development support to strengthen execution and judgment. · Monitor workload distribution, workflow adherence, and service quality. · Serve as the first point of escalation for team members before issues are elevated further. People Support, Policy & Procedure Oversight (15%) · Create and implement policies, procedures, and employment regulations for managers and leadership. · Advise management on appropriate application of policies to specific employee situations. · Ensure policies are applied equitably across departments and roles. · Recommend policy updates or clarifications based on operational needs, legal changes, or organizational trends. · Support leadership decision-making by balancing compliance, consistency, and employee experience. Employee Relations & Disciplinary Management · Oversee Human Resources support for employee relations matters, including investigations, conflict resolution, and performance management support. · Advise managers on corrective action, disciplinary documentation, and performance improvement planning. · Review and approve disciplinary actions and documentation for consistency, appropriateness, and risk mitigation. · Ensure employee relations matters are handled with professionalism, confidentiality, and fairness. · Identify trends in employee relations issues and recommend training, policy, or process interventions. Unemployment Claims & Risk Management · Oversee administration of unemployment claims, including documentation review, filings, and coordination with external agencies. · Advise leaders on unemployment claim risk, responses, and appeal strategies. · Ensure claim processes align with policy, documentation standards, and legal requirements. · Track claim outcomes and identify trends impacting organizational risk. Development & Management Training · Develop and deliver management and leadership training related to people management, performance, documentation, and compliance. · Advise leaders on navigating challenging employee situations with clarity and confidence. · Equip managers with tools, guidance, and resources to apply people practices consistently. Advisory Partnership with Director/VP of Human Resources (15%) · Act as a back-up for the Director/VP of Human Resources during absences. · Provide counsel to the Director/VP of Human Resources on payroll, Total Rewards, HR systems, employee relations, compliance, and human resources operations effectiveness. · Escalate high-risk, complex, or precedent-setting issues with supporting analysis. · Support strategic initiatives through operational insight, policy guidance, and implementation planning. · Act as a bridge between strategy and execution across the Human Resources Operations function. Vendor & External Partner Liaison · Serve as the primary liaison for HR vendors, service providers, and benefits partners. · Manage vendor relationships related to payroll, benefits, and HR systems. · Assist in reviewing vendor performance, service issues, and contract compliance. · Coordinate issue resolution and escalations with vendors as needed. · Provide vendor insights and recommendations to the Director of Human Resources. General (5%) · Support additional projects and responsibilities as assigned to advance Human Resources Operations objectives and organizational effectiveness. Qualifications: · Bachelor’s degree in human resources, business administration, or related field required. · Minimum of 8 years of progressive HR experience, including recruiting, employee relations and HR operations, required. · Minimum of 5 years’ experience with HRIS/Payroll systems, benefits administration, and HR operations required. · Minimum of 3 years of experience supervising or coaching employees, managers, and HR staff required. · SHRM-CP or SPHR certification a plus. · Valid Driver’s License and Insurance (Travel up to 20%)Requirements: Required Knowledge/Skills/ Abilities: · Strong knowledge of employment law, investigations, and compliance. · Strong knowledge of benefits administration and payroll practices. · Strong knowledge of recruiting practices and ATS systems · Excellent verbal and written communication, facilitation, and relationship-building skills. · Ability to balance strategic thinking with hands-on execution. · Excellent interpersonal, negotiation, and conflict resolution skills. · Excellent organizational skills and attention to detail. · Excellent time management skills with a proven ability to meet deadlines. · Strong analytical and problem-solving skills. · Ability to prioritize tasks and to delegate them when appropriate. · Ability to act with integrity, professionalism, and confidentiality. · Thorough knowledge of employment-related laws and regulations. · Proficient with Microsoft Office Suite or related software. · Proficiency with HRIS, payroll and talent management systems. Core Competencies · Leadership & coaching · Judgment & discretion · Conflict resolution · Operational excellence · Systems thinking · Communication & facilitation · Cultural stewardship · Process improvement Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this office position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. · Ability to remain seated at a desk and work on a computer for extended periods of time. · Frequent use of hands and fingers for typing, data entry, handling documents, and operating standard office equipment (e.g., computer, phone, copier). · Ability to view a computer monitor and read printed materials, with or without corrective lenses. · Ability to communicate effectively with colleagues and external contacts, including speaking and hearing in person and by phone or video conferencing. · Occasional standing, walking, reaching, bending, or stooping in the office environment. · Ability to lift and carry office materials weighing up to approximately 10–15 pounds on an occasional basis (e.g., files, boxes of supplies). · Ability to work in an indoor, climate-controlled office environment with typical noise levels. · Ability to occasionally travel to company locations, meetings or events, if applicable. · Ability to work effectively in a remote or hybrid environment using standard collaboration tools. CONFIDENTIALITY This position may have access to confidential and sensitive information, including personnel matters (such as hiring, terminations, investigations, and performance issues), employee information, financial data, and organizational strategies. Employees are expected to handle all such information in accordance with Prospera’s confidentiality policies and applicable laws, ensuring it is shared only with individuals who have a legitimate business need to know. Maintaining discretion and protecting the privacy of employees, residents, and the organization is a critical requirement of this role. COLLABORATION AND TEAMWORK AT PROSPERA All roles at Prospera contribute to our shared mission of providing safe, high-quality affordable housing with support services to those in need. As such, we value collaboration across departments and all levels of the organization and expect all team members to work together in service of that mission. This means actively communicating with peers, informing colleagues of necessary and helpful information across functions, and modeling collaborative approaches to work. Regardless of role or title, every team member is part of a collective effort, and we succeed when we coordinate, share knowledge, and support each other in the pursuit of our goals. Prospera’s success and the ability to serve our mission ultimately relies on cross-functional teamwork, and collaboration is a standard expectation for every role. EEOC STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disabili

Job Description About Us At Office Ally, we've been revolutionizing healthcare administration since our inception. What started as a clearinghouse focused on simplifying insurance claims processing for healthcare providers has grown into a full-suite healthcare technology company. We offer a range of affordable, cloud-based revenue cycle management solutions –from eligibility verification and claims management to revenue recovery and payment processing –that help healthcare organizations of all sizes streamline operations and reduce administrative burdens so they can focus on what matters most: patient care. In April 2026, Office Ally acquired Jopari Solutions, Inc, a leader in straight-through electronic claims processing for Property & Casualty (P&C), Commercial, and Government healthcare. Jopari brings deep industry expertise and innovative enterprise payment solutions that are transforming how disbursements are handled across the insurance ecosystem. Together, we are expanding our capabilities across the full healthcare transaction lifecycle, connecting claims, payments, and data exchange to deliver a more seamless and efficient experience for providers, payers, and partners. At the core of our company are four key values that guide our mission and work: • Ownership: We take pride in our responsibilities, driving results and taking accountability for the success of our projects., • Empowerment: We believe in giving our team the autonomy and support to make decisions that lead to innovative solutions., • Innovation: We continuously seek new and better ways to improve healthcare administration, embracing creativity and forward-thinking technology., • Transparent Communication: Open, honest communication is at the heart of our collaborations, internally and with our clients, ensuring alignment and trust. About the Role The Director of Enterprise Client Success is responsible for defining and executing the strategic vision for Office Ally's enterprise customer success function. This role leads a team of Senior Managers, Client Success Managers, and Senior CSMs serving health system and enterprise clients, with accountability for retention, growth, and long-term client outcomes. As a recognized subject matter expert in Revenue Cycle Management—with deep expertise in Public Benefits and Patient Access—the Director brings a technical command of HIS platforms and ADT integrations to both client engagements and internal product strategy. Reporting to the VP of Product, Enterprise Solutions, the Director serves as a key cross-functional leader ensuring that enterprise client needs shape product direction, operational design, and organizational capability. What You'll Do • Team Leadership & Management: Directly manage and develop a team of Senior Managers, Client Success Managers, and/or Senior CSMs; set clear performance expectations, provide ongoing coaching, and foster a high-performance culture centered on client outcomes and accountability., • Strategic Vision & Execution: Define and own the enterprise client success strategy, including onboarding frameworks, engagement models, health scoring, and success planning methodologies that align with company revenue and retention objectives., • Revenue Cycle Subject Matter Expertise: Serve as the enterprise SME for Revenue Cycle Management, with applied expertise in Public Benefits, Patient Access, and payer-facing workflows; advise clients and internal stakeholders on best practices and workflow optimization., • Technical Expertise – HIS & ADT: Bring technical depth in HIS ecosystems and ADT interface architecture to client escalations, solution design, and partnership with implementation and product engineering teams., • Executive Product Partnership: Partner at a strategic level with the VP of Product, Enterprise Solutions to influence the enterprise product roadmap, advocate for client-driven feature priorities, and align success initiatives with product release cycles., • Program & Project Management: Oversee complex, enterprise-wide project portfolios spanning implementation, expansion, and transformation programs; establish PMO-aligned governance, resource planning, and delivery standards., • Revenue & Retention Accountability: Collaborate with Sales leadership on enterprise pipeline, renewal strategy, and expansion plays; establish shared accountability for NRR, GRR, and upsell targets., • Executive Reporting & Analytics: Build and maintain an executive-level reporting structure covering NPS, retention, time-to-value, health scores, and team performance; present quarterly business reviews to senior leadership., • Customer Advocacy & Insights: Champion the voice of the enterprise customer across the organization; lead initiatives to synthesize client insights into actionable product, process, and service improvements., • Technology & Operations: Evaluate, implement, and optimize the tools and technologies powering the enterprise success function, including CRM, CSP, and analytics platforms. What You'll Need • Bachelor's degree in Business, Healthcare Administration, Health Information Management, or a related field, • 10+ years of progressive experience in customer success, healthcare IT, or client services, • 4+ years in a senior leadership role managing managers, • Demonstrated subject matter expertise in Revenue Cycle Management with a focus on Public Benefits, Patient Access, eligibility, and payer enrollment processes within health system environments, • Hands-on experience with HIS platforms (e.g., Epic, Cerner, MEDITECH, or equivalent enterprise systems) and ADT interface environments (including HL7 messaging and integration troubleshooting), • Track record of strategic product partnership, including roadmap influence and cross-functional program leadership, • Experience with enterprise CRM and CSP platforms (e.g., Salesforce, Gainsight), • Ability to leverage data and analytics tools supporting executive-level KPI reporting, • Demonstrated ability to manage complex projects and programs using PMO-level methodologies and best practices Nice to Have • Master's degree or equivalent executive experience preferred, • Formal or applied experience leading organizational change management within enterprise client environments during system transitions, including multi-department stakeholder alignment, executive communication plans, and long-term adoption measurement beyond go-live, • Experience managing multi-site or Integrated Delivery Network (IDN) relationships at scale, including executive sponsorship development, C-suite engagement, and navigating complex enterprise procurement, legal, and IT security review cycles, • Working knowledge of HIPAA, 42 CFR Part 2, state-specific data privacy regulations, CMS billing and reimbursement policy, and federal/state public benefit program requirements, • Relevant certifications such as CRCR (Certified Revenue Cycle Representative), PMP, CHFP (Certified Healthcare Financial Professional), and/or HL7/FHIR certifications Pay Transparency Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate's qualifications, relevant experience, and internal equity. Office Ally Pay Transparency$120,000—$130,000 USD Why You'll Love Working at Office Ally At Office Ally, your work has a direct impact on healthcare providers and their ability to deliver exceptional care. We're driven by a mission to simplify healthcare administration, making it easier for providers to focus on what they do best—helping patients. As an Office Ally employee, you'll be at the heart of our efforts to deliver exceptional service and software solutions to our clients in the healthcare space. EEO Note Office Ally is an Equal Opportunity Employer and does not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

Job DescriptionDescription: Our team is looking to add a Room Attendant to be responsible for the overall cleanliness of the hotel, ensuring guest satisfaction, and meeting product quality standards. Requirements: Job Requirements: • Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging the room after guests check out, • Ensure all rooms are cared for according to brand and IHM standards, • Notify supervisors of any damages, deficits, and/or disturbances Job Qualifications: • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to work well in stressful situations, • Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job Description Description Do you take pride in having exceptional communication skills? Are you comfortable providing noteworthy customer service and building relationships along the way? Your skills could be used to work hand in hand in assisting our customers. With this role, you will have the opportunity to help them through their automobile financing needs both over the phone and in person. If you are ready to make a difference, join an enthusiastic team and start a lifelong career, “Come Begin Your Story” as a Customer Service Representative! Professional Financial Services (PFS) has been purchasing retail installment contracts for new and used automobiles, trucks and motorcycles originated by franchise and independent vehicle dealers since 1995. We have branches in 12 different states. You’ll know you are a successful Customer Service Representative when you: • Provide outstanding customer service and problem resolution, • Perform collection activities on delinquent accounts, • Assist with insurance verifications, • Perform Welcome Calls, • Act as back up to our Administrative Assistant to receive loan payments and fund loans, • Perform Skip Tracking and other locate activities You could be a great addition as Customer Service Representative if you have: • Previous customer service and/or collections experience, • A valid state driver’s license, with an acceptable driver’s record, • Access to a reliable automobile for work use Keep in mind that we provide: • An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, vision, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time., • Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your Company set goals!, • Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions and more., • Growth Potential- We believe in fostering our employees’ talents and providing a pathway for their individual career story., • TOP-of-the-line training that includes hands-on training, online training, and new hire class orientation. We are committed to helping you build a solid foundation and do your job to the best of your abilities. Come Begin Your Story! Apply Today!

Job Description Description & Requirements Bilingual Customer Service Representative At our client, a mission-driven healthcare solutions organization focused on improving patient access and care outcomes, you will join a team committed to delivering compassionate, high-quality service. As a Bilingual Customer Service Representative - Spanish, you will manage inbound communications with patients and providers, coordinate medical supply services, and ensure accurate documentation, all while supporting a seamless, positive customer experience. Why You'll Love Working for Our Client Our client recognizes the value of your contributions and is committed to supporting your professional and personal success through competitive compensation and a comprehensive benefits package. • Competitive annual salary, based on experience, • Comprehensive health coverage, including medical, dental, and vision insurance, • 401(k) retirement plan with employer matching, • Life and disability insurance for added financial protection, • Health savings and flexible spending accounts to support your financial well-being, • Paid time off and flexible scheduling options to promote work-life balance Our client fosters a purpose-driven, collaborative environment where employees are empowered to make an impact. Their culture is rooted in innovation, accountability, and compassion-encouraging individuals to contribute ideas, grow professionally, and deliver exceptional service. Team members are supported through ongoing learning opportunities and cross-functional collaboration, creating a workplace where continuous improvement and meaningful contributions are valued. To be successful, you should have: • Bilingual in Spanish and English is a MUST., • High school diploma or GED with 6+ months of healthcare customer service or call center experience; prior medical intake or patient support experience preferred; no licensure required, • Proficient with computer systems, including Microsoft Office (Outlook, Teams), data entry platforms, and the ability to navigate EHR/CRM software in a fast-paced environment, • Demonstrated ability to type 30-35+ WPM, manage time effectively, and work independently Your responsibilities as the Bilingual Customer Service Representative will include: • Handle high-volume inbound call center interactions with patients, providers, and referral sources regarding medical equipment orders, delivery coordination, and service updates, • Complete patient intake, verify insurance coverage, and accurately enter data into electronic health records (EHR) and CRM systems, • Resolve customer service inquiries and complaints, utilizing de-escalation techniques and coordinating with cross-functional healthcare teams, • Schedule deliveries, pickups, and service adjustments while maintaining accurate account records and documentation compliance, • Meet call center performance metrics (KPIs), maintain productivity standards, and participate in ongoing training and quality assurance programs About Our Client Our client is a forward-thinking healthcare solutions organization dedicated to improving patient access and outcomes through innovative services and compassionate support. With a focus on simplifying complex care processes and enhancing the patient experience, they partner with providers and communities to deliver reliable, high-quality solutions that make a meaningful difference in everyday lives. Step Into a Role That Makes a Difference If you're passionate about delivering exceptional service and thrive in a dynamic, patient-focused environment, this is your opportunity to shine. Apply today and become a key part of a team dedicated to improving lives, one interaction at a time. Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment. #ZCL #PRO

Job DescriptionDescription: Job Location This position is remote but must sit in the Western US: California, Utah, Nevada, Arizona, Washington or Colorado. Must be willing to travel. The Company Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today. Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management. Benefits At Miner we believe that OUR PEOPLE are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include: • Competitive pay - Plus incentive opportunities!, • Full benefits package that starts day one - Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage., • PTO and Paid Holidays, • Training and mentoring - Learn from our experts in the industry, • Advancement opportunities Link to benefits overview: Benefits The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern. Job Summary Senior Project Manager, Construction Services (West Region) is a regional leadership role responsible for the successful execution, financial performance, and team development of construction projects across the Western United States. This position provides direct leadership to Project Managers and Project Coordinators, ensures operational consistency with company standards, and acts as the primary escalation point for complex projects, customers, and field challenges. Reporting to the Director of Project Management, the Senior Project Manager owns regional performance across safety, schedule, margin, customer satisfaction, and team development while partnering closely with Operations, Sales, Field Management, and Finance. The Senior Project Manager is a hybrid position requiring moderate travel within the West region. Supervisory Responsibilities This position is a leadership position, managing Project Managers, Field Managers and Project Coordinators within the West region. Regional Leadership & Ownership • Own overall project execution and performance for the West Region., • Serve as the senior escalation point for project, customer, and field-related issues., • Ensure regional alignment with national project management standards, policies, and best practices., • Drive a culture of accountability, urgency, and “extreme ownership” across the project team. Team Management & Development • Directly lead, mentor, and develop a team of Project Managers, Field Managers and Project Coordinators., • Set clear performance expectations and conduct regular one-on-ones, performance reviews, and development planning., • Partner with the Director of Project Management on hiring, onboarding, training, and succession planning., • Identify performance gaps and implement corrective action plans when needed. Project Execution Excellence • Oversee planning, scheduling, and execution of construction services projects from turnover through closeout., • Ensure projects are delivered safely on time, within scope, and within approved budgets., • Review and manage high-risk, high-value, or complex projects directly as needed., • Ensure proper change management, documentation, and communication throughout the project lifecycle. Financial & Margin Accountability • Own regional financial performance, including project margins, cost control, and forecast accuracy., • Review and approve change orders, non-budgeted costs, and job adjustments within established authority limits., • Proactively identify cost risks and implement mitigation strategies., • Partner with Finance and Operations to improve forecasting, billing, and cash flow. Customer & Stakeholder Management • Build and maintain strong relationships with key customers, general contractors, and internal stakeholders., • Ensure consistent, professional communication with customers and resolution of issues., • Partner with Sales and Operations to support new business, complex pursuits, and customer retention. Process Improvement & Reporting • Analyze regional KPI's and performance trends; develop and execute improvement plans., • Ensure consistent use of project management systems, tools, and reporting., • Provide clear, timely, and accurate regional reporting to the Director of Project Management., • Lead and support regional and national initiatives to improve efficiency, scalability, and customer experience. Safety & Compliance • Champion safety as a core value and ensure compliance with all safety, quality, and regulatory requirements., • Partner with Field Management to reinforce safe work practices and jobsite standards., • Ensure projects adhere to contract requirements, company policies, and industry regulations. Competencies • Stakeholder Management: ability to quickly build strong relationships with clients, executives, and team members., • Risk Management: identifying potential risks and developing strategies to mitigate them., • Excellent verbal and written communication skills. Must be able to clearly convey ideas, expectations, and updates to teams and stakeholders., • Strategic Thinking: exceptional ability to align program/project strategies with business goals, • Technical Expertise: understanding of project management methodologies, tools, and industry specific requirements., • Strong leadership skills: ability to inspire, motivate, and guide a team(s) toward achieving program/project goals., • Proficient with Microsoft Office Suite or related software.Requirements: Education and Experience • A BS/BA degree from an accredited college/university; PMP and/or LEAN Six Sigma Certification., • A minimum of eight (8) years of project management experience, with at least three (3) years in a leadership or senior independent contributor position leading complex, multi-million dollar projects., • Additional certifications in one or more of the following are ideal:, • Certified Software Quality Engineer (CSQE), • Certified Scrum Master (CSM), • ISO13485/ISO9001/AS9100 Auditor Skills and Knowledge • Proven PMP in startups or high-growth companies with working experience with SO9001, AS9100, ISO13485, • Excellent Program and Quality management. Must have expertise in managing large, cross-functional projects using Waterfall and Agile methodologies., • Strong analytical and problem-solving skills., • Proficiency in data analysis and reporting tools (e.g., Excel, scheduling software)., • Excellent communication and interpersonal skills., • Strong attention to deadlines and budgetary guidelines., • Ability to work remotely and lead a geographically dispersed team., • Familiarity with CRM systems (e.g., Salesforce, Procore) is a plus., • Proven success working with all levels of management. Other • Must have a valid state issued Driver’s License with a Department of Motor Vehicles (DMV) driving record acceptable to insurance carrier., • The selected candidate will be required to pass a criminal history background check. *This job description is subject to change at any time. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. The employee must occasionally lift, push or pull tools and equipment up to 50 pounds. The employee may rarely lift, push or pull tools and equipment over 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC/DC power in the work environment. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations, including warehouses, distribution centers, manufacturing plants, refineries and hospital settings. Employees may work with co-workers’ side-by-side with a moderate level of activity being performed. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate to high. The Miner Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status. Disclaimer This job posting may also appear on other job boards. Be aware that job postings on external job boards may not be authorized by OnPoint Group and may contain inaccurate or incomplete information. While we encourage you to explore these opportunities, please be aware that we do not endorse or control the content on these external sites. We are not responsible for the accuracy, completeness, or reliability of information posted on other job sites, and we are not liable for any damages or losses that may arise from your use of that information. You are solely responsible for verifying the accuracy and completeness of any information you obtain from external sources. Applicants should refer to OnPoint Group’s Careers Page for the most accurate job posting and reach out to the Company with any questions about a job posting. Salary Range The pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay.

Job DescriptionJob Summary:Provides coordinated care in the home to patients of all age groups and performs psychosocial assessments, analysis, counseling, and referrals to meet the needs of the patient and family. Participates in the coordination of care. Job Qualifications: • Education: Masters or doctoral degree from an accredited program in social work., • Licensure: Certification. Current driver’s license., • Experience: One year of experience as a medical social worker in a healthcare setting., • Skills: Working knowledge of community resources. Good interpersonal skills. Proof of current CPR certification. Transportation: Reliable transportation and valid auto liability insurance. Essential Functions: • Performs ongoing clinical assessment of home health patients to identify psychosocial, financial, environmental, and community resource needs as evidenced by the POC, documentation, clinical records, case conferences, and community resource referrals. Develops and evaluates the plan of care in partnership with the patient, representative (if any), and caregiver(s)., • Accepts clinical assignments that are consistent with education and competence to meet the needs of the patients., • Provides services that are ordered by the physician as indicated in the plan of care, including patient, caregiver, and family counseling, and patient and caregiver education. Prepares clinical notes., • Uses effective interpersonal relations and communication skills; facilitates the use of these skills by other team members to achieve desirable outcomes., • Communicates with all physicians involved in the plan of care and other healthcare practitioners related to the current plan of care., • Meets mandatory continuing education requirements of the Agency and licensing board., • Demonstrates commitment, professional growth, and competency by maintaining a working knowledge of public and private eligibility standards and requirements., • Promotes the Agency philosophy and administrative policies to ensure quality of care., • Collaborates with the interdisciplinary team to promote coordination of patient care., • Participates in the Agency’s QAPI program., • Participates in the Agency sponsored in-service trainings. Environmental and Working Conditions:Works in patients’ homes in various conditions; possible exposure to infectious diseases; ability to travel locally; some exposure to unpleasant weather. Physical and Mental Effort:Prolonged standing, walking, and sitting required. Requires working under some stressful conditions to meet deadlines and patient and family needs, and to make quick decisions and resource acquisition; meet patient and family psychosocial needs.

Job Description General Description: The position is responsible for maintaining smooth operation of day-to-day supply chain inventory challenges as they relate to waste, assist in the evaluation, recommendation, and implementation of efficient analytical/diagnostic processes and applications which noticeably affect inventory levels and distribution numbers. Essential Functions: • Manages according to operational procedures for receiving, warehousing, and distribution of food products to partner agencies of the San Antonio Food Bank., • Coordinates with Food Resourcing, Volunteer Operations, and Partner Services concerning all aspects of revolving distribution of goods., • Supervises warehouse inventory levels and ensures distribution channels are developed for disbursement., • Manages expedited orders and coordinates fleet capacity with transportation., • Complies with the requirements as set forth by local, state, and national regulatory agencies in warehousing and safety., • Complies with the standards set forth by Feeding America., • Supervise, coach, and develop program staff, setting clear performance expectations aligned with compliance, financial stewardship, and service quality., • Provide ongoing performance management, feedback, and training to ensure audit readiness and continuous improvement., • Coordinates Supply chain department inventory activities with other departments including Volunteer Ops, warehouse, and distribution., • Develop and implement procedures that achieve perpetual inventory control and accuracy targets using cycle count methodology., • Ensures that warehouse coordinators and team members are well trained, productive, and meeting all housekeeping requirements as well as key performance indicators., • Collaborates with Inventory Team to perform monthly inventory of products and maintains an inventory control system., • Responsible for training all Transportation employees on volunteer intake out in the field., • Provide technical assistance regarding warehousing, inventory, and distribution practices and ensures prompt responses to service-related concerns., • Weekly review of inventory overages and provide recommendations., • Ensure a process is in place to monitor inventory rotation., • Promotes food safety, personal safety and abides by AIB regulations., • Foster a collaborative, accountable team culture that supports cross-functional partnerships and efficiency., • Other duties as assigned. Applicants are required to submit to a drug test as part of the hiring process. Qualifications: • Bachelor’s degree in Supply Chain Management, Business Administration, or a related field. Will accept equivalent work experience., • Proven experience as a Supply Chain Manager or in a similar role., • Experience supervising regular full-time paid staff, including experience providing effective training, supervision and delegation to others., • In-depth knowledge of supply chain processes, logistics, and distribution., • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, contracts, and applicable documents in product acquisition and distribution., • Ability to write routine reports and correspondence., • Ability to use computer systems consistent with operation., • Excellent written and verbal communication skills, • Skills in computer applications i.e., word processing and database management, • Good judgment and discretion, • Ability to work independently with minimum supervision., • Ability to organize work, time, and self., • Attention to detail, accuracy, and the meeting of deadlines., • Ability to work cooperatively with other Food Bank staff, donors and volunteers., • Ability to present a professional demeanor under a variety of conditions., • Ability to supervise others and delegate appropriate tasks. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to sit, talk, hear, keyboard, and utilize fine manipulation and near visual acuity. The employee is occasionally required to walk, utilize gross manipulation, push, pull, reach, and stoop. The employee must occasionally lift and/or move up to 50 pounds. Work Environment This job is performed in an indoor environment and occasionally may require attendance at outdoor events. You may be required to drive to different locations with varying conditions. The noise level in the work environment is usually moderate. The above statements are intended to describe the general nature and levels of work to be performed and are not intended to be an exhaustive list of all responsibilities and duties.

Job DescriptionBUILDING ENGINEER SUMMARY As a Building Engineer you will be responsible for the maintenance, operation, and upkeep of a luxury high-rise property. This role requires a comprehensive understanding of building systems, including plumbing, electrical, HVAC, fire safety, and structural components. The Building Engineer will work closely with the Senior Building Engineer to ensure that resident service requests are handled promptly and professionally, preventative maintenance programs are implemented effectively, and the building's appearance and functionality meet the highest standards of luxury living. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Assist the Senior Building Engineer in overseeing all maintenance and engineering operations, ensuring that the property is maintained to the highest standards of quality, safety, and functionality. Participate in the development and implementation of preventative maintenance programs, ensuring the long-term value, efficiency, and reliability of the building's systems and equipment. Assist in managing the maintenance budget, tracking expenses, and identifying opportunities for cost savings and efficiency improvements, while adhering to financial guidelines. Assist in the organization and inventory of maintenance equipment, materials, and supplies, ensuring adequate stock levels and efficient procurement processes. Ensure that the maintenance shop and storage areas are clean, organized, and well-maintained, promoting a safe and efficient work environment. Respond to resident service requests in a timely, respectful, and professional manner, particularly those requiring advanced troubleshooting or expertise. Diagnose and troubleshoot complex maintenance issues, including plumbing, electrical, HVAC, appliance, and carpentry repairs, ensuring efficient and effective problem resolution. Perform repairs and replacements as needed, ensuring that resident issues are resolved efficiently and effectively. Communicate with residents throughout the service process, keeping them informed of progress and estimated completion times. Assist in the make-ready process for vacant apartment homes, ensuring they are clean, functional, and aesthetically appealing for new residents, meeting the highest standards of luxury living. Assist in maintaining the overall appearance of the property, ensuring that grounds, common areas, and amenities are clean, well-maintained, and reflect the luxury aesthetic of the building. Perform routine inspections of the property to identify any maintenance, safety, or security concerns, reporting any issues to the Senior Building Engineer for prompt resolution. Participate in the on-call rotation for after-hour emergencies, responding to urgent maintenance issues as needed, demonstrating flexibility and a commitment to resident satisfaction. May be responsible for coordinating and dispatching Assistant Building Engineers for after-hour emergencies, ensuring prompt and efficient response to urgent maintenance needs. SKILLS AND EXPERIENCE 6-7 years of experience in building maintenance and engineering, with a focus on multifamily properties. Advanced knowledge of building systems, including plumbing, electrical, HVAC, fire safety, and structural components. NFPA 25 and EPA 608 or similar certifications for fire suppression system and HVAC maintenance. Proven experience in responding to resident service requests and performing a wide range of maintenance and repair tasks. In-depth knowledge of OSHA safety rules and regulations, demonstrating a commitment to maintaining a safe and compliant work environment. Excellent customer service and a positive resident experience focused mentality, with the ability to interact professionally and effectively with discerning residents. Ability to work independently and as part of a team, demonstrating initiative, flexibility, and a commitment to achieving results. Strong communication, interpersonal, and problem-solving skills, with the ability to effectively address resident concerns and resolve maintenance issues. Ability to prioritize tasks and manage time effectively, ensuring that all maintenance and engineering operations are completed efficiently and on schedule. Must have a valid driver’s license with no major infractions in the last 12 months. ADDITIONAL CONSIDERATIONS Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service. Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services. Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property. Demonstrate expertise in the maintenance and upkeep of a luxury community, upholding the highest standards for a discerning clientele. REGIONAL LAWS AND REGULATIONS The Building Engineer must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include: Arizona: Arizona Residential Landlord and Tenant Act California: California Tenant Protection Act of 2019 Colorado: Colorado Warranty of Habitability Florida: Florida Residential Landlord and Tenant Act Georgia: Georgia Landlord-Tenant Handbook North Carolina: North Carolina Residential Rental Agreements Act South Carolina: South Carolina Residential Landlord-Tenant Act Utah: Utah Fit Premises Act Tennessee: Tennessee Uniform Residential Landlord and Tenant Act Virginia: Virginia Residential Landlord and Tenant Act WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate. This job description is intended to provide a general overview of the Building Engineer role. The specific duties and responsibilities may vary depending on the needs of the community.

Job DescriptionJob descriptionFinancial Advisor / Registered Representative / Agent Career Description: Financial Advisors help clients identify and achieve their financial goals. Through New York Life, Eagle Strategies LLC and NYLIFE Securities LLC, our Financial Advisors offer a comprehensive array of financial products and services to help clients develop a sound, long-term investment strategy. New York Life and its affiliates are dedicated to prudent financial management, high quality products and impeccable service. Financial strategies may include but are not limited to: risk and asset management, retirement planning, education funding, business succession planning, special needs planning, legacy and estate planning. Training, Support and Professional Development: New York Life offers a comprehensive three-year training program, full marketing support, as well as prospecting and technical assistance. Our mentoring programs give you the opportunity to work with highly successful, established agents and managers who will assist you in developing a clientele. New York Life provides the resources and ongoing support you would expect from a Fortune 100 company, with the freedom and autonomy of running your own practice.You will be in business for yourself - but never by yourself. Qualifications: We require highly motivated, entrepreneurial individuals who are willing to invest their time and energy into creating profitable and rewarding careers. The candidate we seek must possess uncompromising integrity and the ability to communicate complex ideas. Facts: New York Life is among the strongest and most respected financial companies in the world. New York Life has earned the highest possible ratings from each of the four major rating companies: A.M. Best (A++), Standard & Poor's (AA+), Moody's Investors Service (Aaa), and Fitch (AAA)¹. For 61 consecutive years, we have led the Million Dollar Round Table, with more members than any other financial institution in the world. New York Life has been recognized as one of the “World’s Most Admired Companies” by Fortune Magazine for 2015. Mission: Our mission is to provide financial security and peace of mind through our insurance, annuity and financial products and services. By continuing to be a mutual company, we are uniquely aligned with our customers. By maintaining superior financial strength, we protect their future. By acting with integrity and humanity, we earn their trust and loyalty. Every decision we make, every action we take has one overriding purpose: To be here when our customers need us. That's why we call ourselves The Company You Keep ®. Financial Advisors offer investment advisory services through Eagle Strategies LLC, a Registered Investment Adviser.Registered Representatives offer securities through NYLIFE Securities LLC (member FINRA/SIPC), A Licensed Insurance Agency Benefits:401(k)401(k) matchingDental insuranceDisability insuranceFlexible scheduleHealth insuranceHealth savings accountLife insurancePaid time offParental leaveProfessional development assistanceRetirement planTuition reimbursementVision insurance Schedule:Monday to FridayWeekends Supplemental pay types:Bonus payCommission pay

Job Description OVERVIEW: The Director of Sales, Maintenance is responsible for leading the strategic growth and expansion of Pattison ID’s Maintenance and Facility Services business across North America. This role serves as a strategic sales leader focused on expanding Pattison ID’s footprint within Facilities, Retail Operations, and Maintenance organizations at major national accounts. Reporting directly to the Chief Revenue Officer (CRO), this role is responsible for driving profitable recurring revenue growth through preventative maintenance, reactive service solutions, and expanded retail image management programs, while helping to develop the future Maintenance Sales organization across North America. CORE BUSINESS FOCUS: • Preventative Sign Maintenance, • Reactive Service & Repair, • Scheduled Cleaning Programs, • Lighting Repair & Maintenance, • Night Audits & Site Inspections, • Retail Image Maintenance Programs, • Landscaping, Snow Removal, and Parking Lot Services, • Exterior Lighting & HVAC Coordination Services ESSENTIAL FUNCTIONS / KEY RESPONSIBILITIES: Strategy & Growth • Develop and execute the North American Maintenance sales growth strategy., • Expand Pattison ID’s maintenance footprint within existing and new customer relationships., • Position Pattison ID as a national retail image and facilities services partner., • Expand preventative maintenance and recurring service programs., • Develop scalable service models for multi-site retail accounts., • Identify new retail facility service opportunities beyond signage., • Build long-term sales strategy and organizational scalability. Customer & Relationship Development • Develop executive-level relationships with Facilities and Maintenance decision-makers at major national accounts., • Drive expansion of Pattison ID’s role in protecting and enhancing retail brand image. Financial Performance • Own Maintenance business CM3% performance alongside revenue growth objectives., • Evaluate outsourcing strategies and vendor partnerships to support scalability., • Improve throughput, responsiveness, and operational scalability. Team & Organizational Development • Support the development of the future Maintenance Sales organization, including potential East and West Maintenance Sales Executives. Cross-Functional Collaboration • Collaborate cross-functionally with Operations, Dispatch, Procurement, Finance, and Customer Experience teams., • Perform other related duties as assigned. KEY PERFORMANCE INDICATORS (KPIs): • Maintenance and recurring revenue growth., • CM3% growth and profitability improvement., • Expansion of preventative maintenance programs., • Facilities and Maintenance executive engagement growth., • Pipeline growth within national retail accounts., • Vendor network effectiveness., • Service response and completion metrics. QUALIFICATIONS REQUIRED: EDUCATION • Bachelor’s degree in Business Administration, Sales, Marketing, or a related field preferred. EXPERIENCE REQUIRED: • 7+ years of progressive sales or business development experience, with at least 3 years in a senior or director-level role., • Demonstrated experience in facilities services, maintenance, retail operations, or a related services industry., • Proven track record of building and growing national accounts and recurring revenue programs., • Experience developing scalable service or sales models across multi-site environments., • Proficiency in CRM tools and Microsoft Office Suite. SKILLS & COMPETENCIES REQUIRED: • Strategic sales leadership with a builder’s mindset; able to think beyond traditional signage maintenance., • Strong ability to develop executive-level relationships and influence without direct authority., • Results-oriented with accountability for both revenue growth and profitability (CM3%)., • Excellent verbal and written communication and presentation skills., • Ability to lead through influence, urgency, and operational thinking., • Strong organizational and analytical skills with the ability to balance growth leadership with service execution realities., • Collaborative cross-functional approach; comfortable working across Operations, Finance, Procurement, and Customer Experience. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Regularly required to sit and work at a computer for extended periods of time., • Frequently required to use hands to operate a keyboard, mouse, and telephone., • Occasionally required to stand, walk, or travel to client sites, trade events, or internal facilities., • Must be able to lift and handle items weighing up to 25 lbs on an occasional basis., • Specific vision abilities required include close vision for extended periods of screen use., • Must be able to communicate effectively verbally and in writing on a regular basis., • Travel is required; estimated at 25–40% of the time, including domestic and cross-border travel.

Job Description Job Title: Permanent Supportive Housing Case Manager Location: SAMMinistries’ Administrative Office Reports To: Permanent Supportive Housing Program Manager FLSA Status: Non-Exempt Prepared By: Vice President of Supportive Housing Approved By: President and CEO Approval Date: June 12, 2026 Salary Range: $42k-$45k SUMMARY: The Permanent Supportive Housing Case Manager is an experienced, social services professional responsible for field-based, direct client services including high-quality, comprehensive, and intensive case management services to families and individuals who have experienced chronic homelessness. The selected candidate will focus on stabilizing clients upon program entry, ensuring their needs are identified and met as appropriate (e.g. education and employment to increase financial independence, connections to wellness resources, primary physical and mental health, life skills, etc.). Over time, it is expected that the Permanent Supportive Housing Case Manager will build trusting relationships with program participants which will enable them to maintain housing and reach personalized goals. The overall goal is to maximize housing stability for program participants, and to put measures in place to prevent them from returning to homelessness. I. ESSENTIAL DUTIES AND RESPONSIBILITIES a. Provide field based, case management services focused on independent living skills, housing stabilization, budgeting and financial literacy, community integration, problem solving, developing coping skills, etc. b. Offer guidance and support throughout the housing search process, application and lease signing, move-in, and housing stabilization. c. Provide strengths-based, client-driven case management that facilitates individualized service plans addressing short-term and long-term goals. d. Utilize evidence-based practices in service delivery such as Trauma-Informed Care, Housing First, Motivational Interviewing, Harm Reduction, and Critical Time Intervention. e. Work collaboratively with clients to develop and update housing stability plans, based on assessments conducted, to assist participants to obtain or maintain permanent housing. f. Conduct crisis assessments and interventions or facilitate connections to appropriate resources. g. Utilize a variety of interventions to assist participants with overcoming barriers to housing stability, including increasing income and benefits. h. Advocate on behalf of program participants with landlords to overcome any issues or challenges to securing and maintaining suitable housing. i. Participate in case conferencing, staff meetings, and training. j. Maintain face to face contact with clients, bi-weekly at a minimum, to review case plan and ensure compliance with program policies and procedures. Other case management contacts will be necessary, and frequency/intensity of work with clients will be determined by individual need and progress. k. Maintain accurate documentation of case management services as set forth by the program contract and SAMMinistries’ policies, including compliance with HIPAA policies and practices. l. Complete intake, assessment, service plans in coordination with client and within the documentation standards set forth by the program contract and SAMMinistries. II. GENERAL EXPECTATIONS a. Establish goals, priorities and timelines on a regular basis, ensuring timely and efficient management and completion of all tasks. b. Communicate challenges with the Permanent Supportive Housing Program Manager and/or the Vice President of Supportive Housing. c. Attend staff meetings and participate in organization-wide planning activities. d. Handle other tasks assigned by the Permanent Supportive Housing Program Manager and/or the Vice President of Supportive Housing. e. Keep up to date on compliance best practices and applicable government legislation by reading industry publications, attending workshops, seminars, and conferences. f. Undertake all activities with the highest ethical standards. EDUCATION and/or EXPERIENCE Bachelor’s Degree in Social Work or related field and demonstrated knowledge and/or experience with housing and case management techniques, trauma-informed care, housing first, motivational interviewing, crisis intervention techniques, harm reduction strategies, critical time intervention, etc. Two-years of case management experience and experience using the Homeless Management Information System (HMIS) is preferred. Experience working in homeless services, mental health, substance use/ co-occurring disorders or with vulnerable populations a plus. Highly motivated self-starter with the ability to coordinate projects/tasks simultaneously; ability to work independently and within a team environment and exercise mature judgment. LANGUAGE SKILLS It is imperative that the person in this position possess strong interpersonal, organizational, communication and computer literacy skills; strong attention to detail, accuracy and capable of meeting deadlines; ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and/or governmental regulations; ability to write business correspondence, and policies; ability to effectively present information and respond to questions from employees, prospective employees, and the general public. Bilingual (Spanish) preferred. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS Candidate must have a valid Texas Driver's License, a good driving record, reliable transportation and proper insurance coverage on automobile used for work. Monthly mileage reimbursed for applicable and documented work-related mileage. OTHER SKILLS AND ABILITIES Ability to operate a computer, copier, fax machine, and a telephone with intercom. Ability to work in Microsoft Windows XP and Office Suite applications; a willingness to learn new programs and applications is essential; ability to follow instructions, think conceptually, set priorities and interface effectively with staff; ability to coordinate work requirements and to handle several projects simultaneously; ability to work conscientiously without supervision; must have excellent written, verbal and interpersonal communication skills and public speaking ability; ability to maintain strict confidentiality and interact well with all constituencies; ability to work independently but also be flexible in providing assistance as needed. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment is indoors and outdoors as needed. The noise level in the work environment is usually low. Workload may dictate work hours in excess of 40 hours per week. EEO SAMMinistries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SAMMinistries complies with applicable state and local laws governing nondiscrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job DescriptionBenefits: • Retirement, • Bonus based on performance, • Company parties, • Dental insurance, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Training & development, • Vision insurance At Vrana Network - Northwestern Mutual, our vision is clear: to make a meaningful impact on every life in South Central Texas. We are driven by a mission to inspire action, maximize potential, and build lasting legacies for the families we serve. Our values of innovation, gratitude, excellence, and transparency shape every interaction and decision we make, fostering a culture of growth, collaboration, and unwavering dedication to our clients. We are one of the fastest-growing and most successful teams in the country, committed to delivering exceptional service and making a true difference in the lives of our clients. While prior experience in finance or sales is not necessary, we place a high value on heart, grit, and determination. Our team thrives in an environment of camaraderie, mentorship, and leadership, where high expectations are paired with comprehensive training and development. At Vrana Network, we are also deeply committed to giving back to our community. We proudly support organizations like Alex’s Lemonade Stand, demonstrating our ongoing dedication to making a positive impact in South Central Texas. If you’re passionate about helping others, ready to rise to the challenge, and eager to join a team with a mission-driven culture, we’d love to connect with you. Our thriving office is located: 17802 W I-10 Suite 114, San Antonio, TX 78257 Follow this link to hear about a Day in the Life of a Northwestern Mutual Advisor: https://youtu.be/tar1BSa7Gaw A Glance at Northwestern Mutual (NM): Northwestern Mutual is a FORTUNE 500® company that provides a wide range of financial services to more than 5 million people. As a mutual company, we answer to our policyowners—not Wall Street. We began in Wisconsin in 1857, and today we’re one of America’s top companies - as was recognized by FORTUNE ® as one of the “World’s Most Admired” life insurance companies in 2024 - with a unique culture deeply dedicated to helping people achieve financial security. Meet Some of Our Local Leaders, the Heartbeat of Our Business: Brian Vrana, Managing Partner: • How long with NM? 23 years, • Prior to? Farmer. Started at NM in college through the internship program., • Passionate About? Family, coaching sons’ baseball teams, watching his daughter compete in dance, and enjoying time outdoors with his family. He is deeply committed to community involvement and mentoring new team members.Fernando Suarez, Managing Director:, • How long with NM? 40 years, • Prior to? Started as an intern at NM in college. He came to the US for college from Colombia. Founded the San Antonio district office and built a successful wealth management practice in Houston., • Passionate About? Family, soccer, travel, and community impact. Fernando is a CFP, one of the first Hispanic/Latino professionals to achieve that certification. He has also served as President of the Managing Director Association Board and mentors countless advisors in the industry.Cathy Suarez, Associate Managing Director:, • How long with NM? 9 years, • Prior to? Sales and marketing leadership roles in the advertising and tech world. Cathy also has a background in education and community engagement with nonprofits., • Passionate About? Family, volunteering, dancing, traveling, and Zumba. Cathy has traveled to about 40 countries and speaks 5 languages, which allows her to connect with a diverse group of people. She enjoys connecting with her community through various volunteer opportunities.Chris Radliff, Growth and Development Director:, • How long with NM? 8 years, • Prior to? Started as an intern at NM in college and has worked in various roles within the firm, including leadership training and advisor development., • Passionate About? Being with his fiancée, bowling, and sports. Chris recently relocated from Albany, NY to Texas and is focused on building strong relationships with clients and teammates alike. He also enjoys staying active through fitness and coaching.Grisel Lopez, Growth and Development Director:, • How long with NM? 4 years, • Prior to? Manager at a cosmetic surgery and medspa. Grisel has extensive experience in client relations and operations, which she leverages to help clients build secure financial futures., • Passionate About? Spending time with her husband and three kids, practicing jiu-jitsu (her family does it together), and supporting others in the community. She and her family moved to Texas from Chicago in 2021. Grisel is passionate about health, fitness, and fostering positive change within her community.About the Financial Representative Role: As a Financial Representative at Northwestern Mutual, you will be part of a team that helps individuals and businesses achieve their financial goals through personalized insurance solutions and financial planning. Your role involves building long-term relationships with clients, understanding their unique needs, and providing tailored financial solutions. Key Responsibilities: • Client Consultation: Engage with clients to understand their financial goals, aspirations, and concerns., • Financial Planning: Develop comprehensive financial plans that include investments, insurance, and retirement., • Insurance Solutions: Recommend and implement insurance strategies to protect clients' assets and income., • Ongoing Support: Monitor clients' financial plans and provide regular updates, adjusting strategies as needed to meet changing circumstances., • Networking: Build and maintain a network of clients through referrals, community involvement, and professional associations.Qualifications:, • Education: A bachelor's degree is preferred., • Experience: Previous experience in financial services, insurance or business development is beneficial but not required., • Skills: Strong interpersonal and communication skills, analytical thinking, and the ability to build trust and rapport with clients., • Licenses: Obtain necessary licenses, such as Series 6, 63, and state insurance licenses (training and sponsorship available).Benefits:, • Professional Development: Access to ongoing training and development programs, including sponsorship for advanced certifications., • Income Potential: Competitive compensation structure including performance incentives, with no ceiling., • Support and Mentorship: Comprehensive support from a dedicated planning team, marketing resources, and experienced mentors., • Work-Life Balance: Flexibility to create a schedule that fits your lifestyle and goals., • Impact: Make a lasting impact by guiding individuals and families in your community towards financial security and success. Northwestern Mutual is the marketing name for The Northwestern Mutual Life Insurance Company (NM) and its subsidiaries in Milwaukee, WI. Brian Vrana is a General Agent of NM and not in legal partnership with NM, or its subsidiaries.

Job DescriptionBenefits: • Company car, • Competitive salary, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development, • Vision insurance Pel-State Services isn’t like your ordinary fuel services company. We list our people as our first product and service because they are our biggest asset. We exist because our customers have needs, and we go the extra mile to meet those needs and exceed expectations. At Pel-State Services, we recruit, train, and retain talented individuals with a drive to succeed. Pel-State Services is a dream realization, technology-innovation, community-advocacy, expectation-shattering, happiness-maximizing company dedicated to improvement, both for our customers, and ourselves. Pel-State has an outstanding opportunity for entry-level Business Development Managers in the San Antonio, Texas area. With the immediate availability of previous relationships combined the potential of new customers, as well as full support from sales leadership, this position will give our Business Development Managers every opportunity to be successful. Responsibilities: • The Business Development Manager will be primarily responsible for sale of fuel, oils and lubes and other services., • Leverage relationships to land and grow new accounts, • Strategically maximize the number of quality, in-person customer interactions to retain customers, drive order volume and identify new sales prospects., • Apply the Pel-State Services value proposition to customers based on their needs., • Identify and rank prospects, set meetings and use time management skills to build, maintain, follow up and close the sales pipeline to ensure consistent results and meet company strategic financial goals., • Successfully apply the sales process from prospecting, building relationships and overcoming objections to close deals and maintain accounts., • Fuel distribution and oil and lube sales is a dynamic, 24/7 environment. You must be available to customers during and outside business hours to best meet their needs.Description:, • The Pel-State Sales Representative is a true “hunter” position responsible for prospecting, identifying potential leads, overcoming objections, maintaining high margins and closing deals., • Fuel sales has a broad customer base that cuts across many different businesses., • Territory defined more by account assignment and less by geographic boundaries., • Overnight travel required (10-15%/month)., • Reps will be assigned monthly sales targets based upon meeting and exceeding the revenue forecast., • Reps will submit weekly activity reports with sales pipeline information to management and be monitored for both productivity and effectiveness.Candidate Prerequisites:, • Previous oilfield sales experience preferred but no required for this position., • High sense of urgency, energy and enthusiasm balanced with a disciplined approach to decision making., • Strong verbal and written communication skills., • Outstanding relationship building skills with the ability to establish and maintain trust., • Appreciation and understanding of closing “good” business always keeping in mind profitability to maintaining margins., • Excellent time management skills and ability to maintain a large territory with limited face to face interaction with sales management.We offer:, • Average first year income range: ($60,000 - $70,000 Base Salary) (plus monthly commission based on sales and bonuses), • A dynamic and energetic company culture that offers employees mentor-ship, training, professional development and opportunities for growth., • Comprehensive Health, Dental and Vision Coverage., • Paid Time Off., • Paid Company Holidays.

Job DescriptionDescription: We are currently seeking a Chief Engineer for our hotel that enjoys resolving problems, working with their hands, and general building maintenance. This position may require flexible scheduling availability. Requirements: Job Requirements: • Troubleshooting and repairing malfunctions in electrical/mechanical/plumbing systems & other hotel equipment, • Conducting ongoing room preventative maintenance, • Resolving maintenance problems, complaints, and work orders to prioritize and schedule work, • Carpentry and painting skills, as well as drywall and carpet repair work, is a plus, • Inspecting property to identify potential and current needs, • Ensuring department expenditures meet budget requirements, • Soliciting bids from contractors and evaluating their proposals with hotel management, • Coordinating with local health, safety, fire, and building inspectors to ensure compliance with applicable codes and regulations, • Ensure pool is properly maintained to include cleanliness and chemical content, • Maintaining the building exterior if not serviced by a contractor (e.g. lawn care, painting, etc), • Supervising and scheduling of maintenance staff, • Maintain guest satisfaction scores at brand standard or higher and all Internal Audit/Corporate standards set forth by Island Hospitality Job Qualifications: • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to work well in stressful situations and follow all safety procedures while working, • Ability to extend professionalism and courtesy to guests at all times, • Prior hotel maintenance experience of at least 4 years or more is a plus, • Previous experience in management of maintenance/engineering specific to electrical, plumbing,, • HVAC system, ventilation system, and carpentry., • Working knowledge and experience with swimming pool maintenance., • Experience ordering supplies and inventory, • Valid Driver's License required The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job DescriptionPosition: Field Sales Representative - San Antonio, TX At Monogram Health, we are transforming care for high-risk patients with multiple chronic conditions, and as a Field Sales Representative, you are at the heart of that mission. In this role, you will engage face-to-face with Monogram-eligible patients who could benefit from our services but are not currently enrolled in our program. By educating patients on Monogram, answering their questions, and building their trust, you’ll help connect them to life-changing care. Your outreach has the power to dramatically improve someone’s health, well-being, and quality of life, making every visit an opportunity to make a meaningful difference. About the Role We’re seeking a highly motivated and energetic Field Sales Representative to join our growing sales outreach team. This role is ideal for someone who thrives in face-to-face environments, enjoys being on the move, and is passionate about creating lasting customer relationships. You’ll be the face of our brand, actively engaging with potential members in their homes on a daily basis. What You’ll Do • Conduct daily in-person outreach to high-risk, hard-to-reach patients by visiting their homes unannounced and educating them in-person about the Monogram Health program, • Proactively schedules and completes at least 15 home visits daily, • Drive a designated territory daily to engage new and existing members, • Meet or exceed sales targets and KPIs, • Facilitate a high completion rate of scheduled visits, • Collaborate with internal sales and marketing teams to optimize outreach strategies, • Maintain accurate records in CRM systems What We’re Looking For • Previous experience as a Field Sales Rep, SDR, BDR, Account Executive, or similar is helpful but not required, • Comfortable with outdoor, door-to-door, or on-location outreach, • Must have a valid driver’s license and reliable vehicle for travel and willingness to travel heavily daily, • Strong interpersonal and communication skills, • High level of self-motivation and independence, • Results-driven, with a hunter mentality, • Ability to adapt to different customer types and field scenarios, • Tech-savvy enough to manage CRM updates, email follow-ups, and basic reporting Why Join Us? • Competitive compensation with performance bonuses, • Our rental car program offers easy, cost‑effective transportation for work, • Comprehensive training and sales support, • Chance to make a visible impact in the community and with customers Ready to hit the ground running and make sales happen face-to-face? Apply today! About Monogram Health Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum. #LI-TB1

Job DescriptionDescriptionThe Used Equipment Sales Representative locates, develops, and maintains new prospects and existing customers for the purpose of selling and buying machines and/or attachments. The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development. Essential Functions • Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission, • Assist in selling machines and/or attachments from Holt Heavy and Texas First rental fleets, • Assists in locating used machines/attachments for sales, rentals, and inventory purposes, • Maintains customer relationships in order to achieve rental, sales, and service revenue goals using the recommended Customer Management Tool, • Manages the exchange and preparation of sold machines, • Manages and maintains sold machines' paperwork and documentation through COTI, • Purchases machines for inventory and maintains records of sales or other business transactions, • Sources and grows sales with new business opportunities and develops new customers, • Purchases machines for In Territory salesman, • Demonstrates equipment and vehicles to customers, • Travels to and from customer locations, • Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards, • Performs other duties as assignedWork Hours:, • 50+ hours a week, including late evenings, weekends, and holidays Knowledge, Skills, and Abilities • Knowledge of CAT products and product support services and programs, • Knowledge of inventory management and process, • Knowledge of safe work policies, procedures, and practices, • Knowledge of sales techniques, financial, credit, and accounting principles, • Effective influencing skills, which include motivating and developing new and existing customers, • Excellent selling, negotiating, and closing skills to build long-term business relationships, • Proficient with MS Office Suite and other computer software, • Time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources, and achieving goals and work results, • Communication skills and interpersonal skills to establish working relationships with multiple departments of the organization and customers to maintain and develop relationships, • Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problems, • Attention to detail and being thorough in completing work task, • Ability to perform mathematical computations quickly and accurately, • Ability to communicate and understand both verbally and in writing, • Ability to work with individuals and groups RequirementsEducation and Experience: • High School diploma or equivalent required; Bachelor’s Degree in Business or related field preferred, • Two or more years of work related or sales experience requiredSupervisory Responsibilities:, • NoneTravel:, • Up to 30% travel is to be expectedPhysical Requirements:, • To perform this job successfully, an individual must be able to perform each job duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities, • This position involves extended periods of stationary work and occasional movement inside the office to access office machinery, file cabinets, etc., • Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina., • This role frequently communicates with others and must be able to exchange accurate information in these situations, • Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to inspect work visually Work Environment:, • This job is generally performed in a professional office environment in environmentally controlled conditions, • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, • Frequently works at fast pace with unscheduled interruptions, • Use of manual dexterity, talking, hearing, and repetitive motion Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

Job Description Accelerate Your Sales Career. Ready to transition into the lucrative financial services sector? We are adding a Remote Entry Level Sales Representative to our fully remote team. You will lead virtual consultations, help clients protect their assets, and grow a lucrative client base using our proven tools and leads playbook. Core Duties • Initiate prospect outreach through social channels, networking groups, and client referrals., • Conduct structured discovery meetings over video call to identify financial gaps., • Deliver compelling presentations that showcase customized protection and growth options., • Build a strong personal brand focused on trust, transparency, and expert care. Qualifications • High energy, goal-driven attitude, and comfortable taking initiative., • Proven capacity to manage a flexible remote work environment productively., • Strong desire for career advancement and financial independence., • High school diploma or equivalent required; background in sales is helpful but comprehensive training is provided. Compensation & Perks • Total Remote Setup: Work from anywhere with reliable internet access., • Comprehensive Onboarding: Step-by-step training phase with live shadowing and practice modules., • Extra Perks: Healthcare benefit options, life coverage, and quarterly performance trips., • Performance-Based Commission: This role is 100% commission-based, providing an aggressive revenue-share structure designed to highly reward high-volume producers and ambitious go-getters. Interested? Send over your resume and tell us why you’re ready to succeed in remote sales.

Job DescriptionDescription: JOB TITLE: Residential Sales Representative REPORTS TO: Sales Manager EFFECTIVE DATE: 2 weeks after offer acceptance SUMMARY: The Residential Sales Representative is responsible for establishing, developing, and maintaining positive business and customer relationships while meeting monthly sales goals. They will train to understand the full use and benefits of Culligan products and services. A Residential Sales Representative must have a proficient understanding of residential Culligan products and will be responsible for assisting residential leads/ potential customers with a team of other Residential Sales Representatives. DUTIES AND RESPONSIBILITIES: • Build long-term customer relationships to drive satisfaction and retention., • Develop and refine sales tools, including presentations, financial docs, and lead generation methods., • Manage all leads and appointments professionally and promptly., • Attend scheduled sales calls with integrity and preparation., • Accurately record sales activities in CRM systems., • Maintain up-to-date product and technical knowledge of all residential Culligan offerings., • Understand customer needs and recommend appropriate, policy-aligned solutions., • Deliver effective, educational sales presentations., • Meet sales targets using both company-provided leads and self-generated efforts., • Document installation details clearly, including pumps, electrical, and drainage needs., • Follow up with new customers to ensure satisfaction and generate referrals., • Keep customer information secure and confidential., • Represent the company at trade shows and promotional events., • Achieve or exceed minimum sales performance standards., • Perform additional duties as assigned by management. JOB PERKS! • Introductory period guaranteed training pay for 90 to 180 days, • Vehicle allowance, • Company provided discounts, • 401k and employer matching, • Medical Insurance with employer contribution, • Company provided life insurance and long-term disability, • Other Group Insurance including: short-term disability, dental, vision, and supplemental, • Company discounts, • Event involvement, • Learning and development opportunities We offer a competitive compensation package, with on-target earnings ranging from $100,000 to $120,000 annually. Our uncapped commission structure allows top performers to exceed expectations and maximize their income. If you're passionate about sales and ready to play a key role in our continued growth, we encourage you to apply and join our winning team. Requirements: QUALIFICATIONS: High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience. Computer skills required: Contract Management Systems (EX: DocuSign, etc.); Human Resource Systems; Microsoft Office Suite; Project Management Software (EX: Monday.com) Certificates, licenses and registrations required: Valid driver’s license, Sales license, State licenses as required Other skills required: Highly motivated and target driven with a proven record of accomplishment in sales. Expert in effective communication Able to adapt to individual customer needs COMPETENCIES: Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments PHYSICAL DEMANDS AND WORK ENVIRONMENT: Frequently required to stand, walk, sit, talk or hear, and utilize finger dexterity Occasionally required to climb, balance, bend, stoop, kneel or crawl Occasionally exposed to wet and/or humid conditions (non-weather) Occasionally work near moving mechanical parts Rarely work in high, precarious places Rarely work around fumes, airborne particles, or toxic chemicals Occasionally exposure to outside weather conditions Rarely exposure to extreme heat or cold (non-weather) Rarely to never exposure to bloodborne and airborne pathogens or infectious materials While performing the duties of this job, the noise level in the work environment is usually quiet to moderate The employee must occasionally lift and /or move more than 100 pounds / frequently lift and/or move up to 50 pounds / continually lift and/or move up to 25 pounds Specific vision abilities required by this job include: Close vision; Distance vision; Peripheral vision; Depth perception and ability to adjust focus Additional remarks regarding work environment: Frequently attending scheduled appointments in new businesses and/or homes, the environment of these locations may be unknown Specialized equipment, machines, or vehicles used: Personal Vehicle The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Licensed Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in October and November 2026 we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio office at 9800 Fredericksburg Rd, San Antonio, TX 78288 . This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience gained through military service or gained as a military spouse / domestic partner Prior experience in a fast-paced contact center environment Training Schedule: Monday - Friday 9:30am-6:00pm Work Schedule: 8hr shifts within the hours of 8:00am - 10:00pm CST USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes one weekend day. All work schedules for this role are 40 hours per week . Work schedules are assigned based on business need and are subject to change to ensure adequate coverage for our members. Compensation range: The hiring range for this position is: $46,370 - $48,870. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am CST to 10:00 pm CST with two days off. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment . We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated professionals to work in our San Antonio office at 9800 Fredericksburg Rd San Antonio, TX 78288 for future insurance sales and customer service opportunities in October and November 2026 . As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Up to 1 year needs based sales and/or customer service experience in insurance, financial services and/or relevant direct customer service. Acquire and maintain Property & Casualty (P&C) license and state registrations, within 90 days of hire. (Training, Licensing and State registration fees paid for by USAA.) Demonstrated communication, problem-solving, and critical thinking skills to effectively respond to routine member inquiries. Effective time management and organizational skills. Successful completion of a job-related assessment may be required What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face * US military experience gained through military service or gained as a military spouse / domestic partner Training Schedule: Monday - Friday 9:30am-6:00pm Work Schedule: 8hr shifts within the hours of 8:00am - 10:00pm CST USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes one weekend day. All work schedules for this role are 40 hours per week . Work schedules are assigned based on business need and are subject to change to ensure adequate coverage for our members. Salary: The hiring range for this position is: $45,010-$46,010 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity What you'll do: Acquire and apply basic knowledge of auto coverages, including auto physical damage, to evaluate and resolve high-volume, low-complexity claims such as glass, roadside assistance, and rental vehicle coverages for repairable vehicles. Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, while overcoming obstacles, and effectively prioritizing the workload. Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions. Collaborate and set expectations with external and internal business partners to facilitate claims resolution. Support members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service. Acquire and apply a foundational knowledge of Property and Claims (P&C) insurance industry products, and services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - High School Diploma or equivalent experience or GED - Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims - Ability to prioritize and multi-task while navigating through multiple business applications - Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire - Successful completion of a job-related assessment is required. What sets you apart: US military experience through military service or a military spouse/domestic partner Bachelor's degree Current USAA Claims Contact Center Representative or Current USAA Insurance Professional Insurance Sales and Service Compensation range starting at $ 48,340.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description SUMMARY Account Managers manage, supervise, and coordinate the activities, at the field level, of all assigned Security Officers and execute all tasks related to maintaining prescribed standards in compliance with the Standard Operating Procedures. Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, Telecommunications, Manufacturing/Industrial Factories, Hospitals, and many others. ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned by the Branch General Manager / Senior Operations Manager: • Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image;, • Provides input to the development of service strategy and research and development of new and emerging services;, • Maintains accountability for ensuring successful implementation of new contract start-up, including personnel requirements, material, training, subcontract, facility, tooling, and equipment needs;, • Takes a proactive role in meeting client needs; meets with clients regularly, listens to issues, provides security and technical expertise, and offers solutions. Ensure complete customer satisfaction., • Ensures all established costs, quality, and delivery commitments are met;, • Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints;, • Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage;, • Performs administrative activities associated with the effective management of assigned account operations, including compiling, storing, and retrieving data for reports;, • Partners with Human Resources to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations. Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meeting corporate training standards; • Meets all contractual scheduled hours with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within company targets., • Reconciles security logs against shift responsibilities and patrols; reviews incident reports before submitting to the client and coordinates preliminary investigations;, • Performs account audits and off-hour visits, completing required documentation;, • Develops/maintains operational procedures so that valid, site-specific post orders are always available for reference by the security staff;, • Manages uniforms, equipment, supplies & vehicle needs at each client site; maintains inventory of equipment., • Maintains responsibility for assigned account(s) and security personnel seven days a week., • Although supervision is in place, the Operations Manager must be available via cell phone for emergency or placement purposes. All contacts/calls must be responded to promptly. SUPERVISORY RESPONSIBILITIES Manages 1-5 subordinates who supervise up to 100 employees of said account/posts. Responsible for the overall direction, coordination, and evaluation of the sites. Also, directly supervises approximately 100 hourly employees. Carries out supervisory responsibilities by the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. COMPETENCY To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5): • Analytical – Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data., • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics., • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities., • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others., • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance meets commitments., • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things., • Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings., • Professionalism – Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments., • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS)., • Quantity - Meets productivity standards; Completes work promptly; Strives to increase productivity; Works quickly., • Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly., • Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution., • Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time., • Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail oriented., • Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed., • Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Associate's degree and a minimum of two years of management experience in security or related field; or equivalent combination of education and experience., • Microsoft Office software, eHub (preferred), and working knowledge of Internet programs., • Valid State Driver's License, CPR/AED/First Aid Certification (if applicable)., • Valid Security Officer License if required by the state., • State Armed License, Certification in the use of weapons if required., • Ability to pass a criminal background check and drug test., • Available as needed to meet business needs. LANGUAGE SKILLS • Ability to write reports, business correspondence, and procedure manuals., • Ability to read and comprehend simple instructions, short correspondence, and memos using the English language., • Ability to write simple correspondence., • Ability to speak effectively before groups of customers or employees, or organizations., • Ability to read and comprehend simple instructions, short correspondence, and memos using the English language. MATHEMATICAL SKILLS • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals., • Ability to calculate figures and amounts with basic addition, subtraction, multiplication, and division with accuracy. REASONING ABILITY • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form., • Ability to apply common sense understanding to carry out simple one- or two-step instructions. COMPUTER SKILLS To perform this job successfully, an individual should have knowledge of Contact Management systems; Internet software; Inventory software; Payroll systems; MS Office Project Management software; intermediate to advanced MS Office (Word, Excel, Outlook) software skills. CERTIFICATES, LICENSES, AND REGISTRATIONS • Current/valid state driver's license, • CPR/AED/First Aid Certification OTHER QUALIFICATIONS • Available 24 hours per day, seven days per week. Travel up to 50% to inspect assigned accounts/posts or corporate travel as needed., • Ability to pass a drug screen and criminal background check. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. OTHER TASKS This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. #WaldenWay We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth. So if you're ready to embark on a meaningful career with one of the nation's most dynamic and fastest growing security companies, apply with Walden Security today.

Job DescriptionASSISTANT COMMUNITY DIRECTOR SUMMARY As an Assistant Community Director you will be supporting the Community Director in overseeing the daily operations of a multifamily community. This role involves a dynamic blend of financial management, resident relations, and community compliance. The Assistant Community Director is responsible for fostering a positive living experience for residents, ensuring smooth financial processes, and maintaining compliance with relevant laws and regulations. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Lead resident relations and retention programs. Address and resolve resident concerns and complaints. Maintain professional relationships with residents. Initiate the lease renewal process with residents. Provide exceptional customer service to current and future residents. Ensure timely collection of rent payments. Manage delinquent accounts and connect with residents regarding outstanding balances. Accurately input and collect late fees, rental agreement amounts, concessions, etc. Prepare bank deposits. Assist with the eviction process in compliance with legal and company guidelines. Coordinate move-in and move-out procedures. Process paperwork, maintain resident files, and ensure confidentiality of sensitive information. Prepare weekly traffic, renewal, and financial reports. Manage office supplies and ensure the office team has necessary resources. Assume supervisory responsibilities in the absence of the Community Director. Issue lease violations, late notices, and other communications to residents. Enforce organizational policies and ensure compliance with protocol. Conduct pre-move-in inspections of apartment homes to ensure make-ready completion. Inspect apartment homes upon move-out for accurate preparation of Final Account Statements. SKILLS AND EXPERIENCE 3-4 years of experience in the multifamily industry or a related hospitality or customer service field. Associate's Degree or equivalent preferred. Familiarity with relevant federal, state, and local laws and regulations (Fair Housing, evictions, etc.). Strong financial acumen and ability to accurately calculate figures (concessions, late fees, etc.). Excellent professionalism and communication skills. High attention to detail. Positive, customer-focused attitude and a willingness to serve. Must have a valid driver's license with no major infractions in the last 12 months. ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service. Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services. Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property. Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to the discerning tastes of a luxury clientele. REGIONAL LAWS AND REGULATIONS The Assistant Community Director must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include: Arizona: Arizona Residential Landlord and Tenant Act California: California Tenant Protection Act of 2019 Colorado: Colorado Warranty of Habitability Florida: Florida Residential Landlord and Tenant Act Georgia: Georgia Landlord-Tenant Handbook North Carolina: North Carolina Residential Rental Agreements Act South Carolina: South Carolina Residential Landlord-Tenant Act Utah: Utah Fit Premises Act Tennessee: Tennessee Uniform Residential Landlord and Tenant Act Virginia: Virginia Residential Landlord and Tenant Act WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate. This job description is intended to provide a general overview of the Assistant Community Director role. The specific duties and responsibilities may vary depending on the needs of the community.

Job DescriptionCOMMUNITY DIRECTOR SUMMARY As a Community Director, you will be responsible for the overall operation and success of a multifamily community. This role involves overseeing all aspects of community management, including resident relations, team leadership, financial performance, and property maintenance. The Community Director fosters a positive living experience for residents, leads and develops a high-performing team, and ensures the community meets financial and operational goals ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Recruit, hire, onboard, and train new team members. Provide ongoing coaching, mentorship, and development opportunities for team members. Conduct annual performance reviews and regular check-ins with individual associates. Foster a positive and supportive work environment that encourages team member growth and empowerment. Ensure team members follow emergency procedures and comply with local, state, and federal regulations. Ensure the team actively practices the "5% Distinction" by providing exceptional customer service to residents. Make final decisions on lease agreements and resident applications. Address and resolve resident concerns, complaints, and issues promptly. Support the Assistant Community Director in resident retention efforts and maintain open communication with residents. Manage budget preparation, financial reporting, and community income flow. Maximize net operating income (NOI) while ensuring a positive resident and associate experience. Maintain accurate records of financial transactions and ensure compliance with accounting procedures. Analyze financial data, identify trends, and make recommendations for improvement. Ensure the community is in excellent condition through regular inspections of common areas, vacant units, and amenities. Oversee the upkeep of the property, including landscaping, cleanliness, and equipment maintenance. Support the Service Manager in managing inventory, approving vendor contracts, and ensuring safety practices are followed. Develop and implement marketing strategies to attract new residents. Oversee online marketing efforts, resident event sponsorships, and community outreach initiatives. Build relationships with local businesses and organizations to promote the community. Keep Regional leaders, senior management, and owners informed of community performance and important updates. Prepare regular reports on occupancy, financials, and other key metrics. Communicate effectively with residents, team members, vendors, and other stakeholders. SKILLS AND EXPERIENCE 5-6 years of experience in the multifamily industry or a related hospitality field. Proven track record of successfully managing and leading a team of multifamily professionals (at least 2 years of experience). Associate's degree, bachelor's degree, or equivalent combination of education and experience. Strong understanding of financial management principles and practices. Excellent communication, interpersonal, and problem-solving skills. Proficient in relevant software and technology (property management systems, etc.). CAM or IREM certifications are highly desirable. Must have a valid driver's license with no major infractions in the last 12 months. ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service. Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services. Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property. Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to the discerning tastes of a luxury clientele. REGIONAL LAWS AND REGULATIONS The Community Director must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include: Arizona: Arizona Residential Landlord and Tenant Act California: California Tenant Protection Act of 2019 Colorado: Colorado Warranty of Habitability Florida: Florida Residential Landlord and Tenant Act Georgia: Georgia Landlord-Tenant Handbook North Carolina: North Carolina Residential Rental Agreements Act South Carolina: South Carolina Residential Landlord-Tenant Act Utah: Utah Fit Premises Act Tennessee: Tennessee Uniform Residential Landlord and Tenant Act Virginia: Virginia Residential Landlord and Tenant Act WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate. This job description is intended to provide a general overview of the Community Director role. The specific duties and responsibilities may vary depending on the needs of the community.

Job Description Description: The San Antonio Food Bank is dedicated to ending hunger and strengthening communities across its 29-county service territory by providing nutritious food, expanding access to essential resources, and advancing innovative solutions that help individuals and families thrive. Reporting to the President & CEO, the Chief Nutrition, Culinary & Meal Programs Officer serves as a member of the executive leadership team and provides strategic leadership for an integrated portfolio that brings together federally funded child nutrition programs, community meal programs, culinary operations, nutrition education, and farm and agriculture initiatives. The role aligns these functions to expand access to nutritious meals, promote healthy eating, strengthen organizational performance and financial sustainability, and maximize the Food Bank's long-term community impact. Key Responsibilities Organizational Leadership • Serve as a member of the executive leadership team, contributing to organizational strategy and collaborating with Chief Officers to align priorities, resources, and cross-functional initiatives., • Lead an integrated portfolio that aligns agriculture, culinary operations, nutrition, and meal programs to transform food into nutritious meals, educational opportunities, and healthier communities., • Lead and develop high-performing teams while fostering a culture of collaboration, accountability, innovation, and continuous improvement., • Provide oversight of departmental performance, budgets, and financial sustainability, using data to drive continuous improvement and informed decision-making., • Build strategic partnerships and represent the organization with government agencies, funders, community partners, and professional organizations to advance the Food Bank's mission and strategic priorities. Meal Programs • Provide executive leadership for the organization's federally funded child nutrition programs, community meal initiatives, and other nutrition-focused meal services., • Ensure operational excellence, regulatory compliance, program quality, and financial stewardship through effective management of reimbursement-based funding, vended meal contracts, program budgets, and organizational standards., • Strengthen and expand meal programs by increasing access, pursuing funding opportunities, optimizing operational and financial results, and adapting to evolving regulatory requirements., • Lead meal production and nutrition services in support of the organization's emergency and disaster response efforts. Culinary Operations • Provide executive leadership for the organization's multi-site culinary operations, including community and production kitchens, meal production, menu governance, food quality, culinary education, and mission-aligned culinary enterprises., • Establish and maintain standards for food safety, nutrition, consistency, operational efficiency, and customer experience., • Advance culinary operations through innovation, continuous improvement, and collaboration to strengthen meal quality, operational excellence, financial sustainability, and mission impact., • Partner with operations and program leadership to align meal production and distribution with organizational priorities, operational capabilities, and program needs. Nutrition Education • Provide executive leadership for the organization's nutrition education initiatives., • Oversee the development and delivery of nutrition education programs, curricula, and community engagement efforts that promote healthy eating., • Integrate nutrition education with meal programs, culinary operations, and farm initiatives to maximize community impact and healthy food choices., • Advance nutrition education through strategic partnerships, innovation, evaluation, and continuous improvement. Farm & Agriculture • Provide executive leadership for farm operations and agricultural education initiatives., • Strengthen connections between farm production, culinary operations, meal programs, and nutrition education while expanding public understanding of agriculture, nutrition, and local food production., • Advance innovation in farm operations and food systems through emerging agricultural practices, technologies, strategic partnerships, and continuous improvement. Qualifications • Bachelor's degree required; master's degree preferred in nutrition, public health, business, nonprofit management, agriculture, culinary management, public administration, or a related field., • Minimum of eight years of progressively responsible leadership experience, with a proven record of leading complex meal programs, operations, and multidisciplinary teams., • Demonstrated experience leading USDA child nutrition programs at scale, including regulatory compliance, reimbursement administration, and large-scale meal production and nutrition service operations., • Demonstrated ability to provide strategic leadership, translate strategic priorities into operational execution, and achieve measurable results., • Experience overseeing complex budgets, reimbursement-based funding, government contracts, and financial performance., • Demonstrated success leading organizational change, developing high-performing cross-functional teams, and fostering a culture of collaboration, accountability, and continuous improvement., • Experience building strategic partnerships across nonprofit, education, government, agriculture, or community organizations., • Ability to collaborate effectively as a member of an executive leadership team, building trusted relationships, aligning cross-functional priorities, and advancing shared organizational goals., • Strong commitment to the mission and values of the San Antonio Food Bank., • Registered Dietitian Nutritionist (RDN) or Registered Dietitian (RD) credential preferred. Physical Demands The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is constantly required to sit, stand, talk, hear, reach, and utilize fine manipulation and near visual acuity. The employee is frequently required to walk, utilize gross manipulation, push, pull, stoop, and keyboard. The employee must occasionally lift, and/or move up to 50 pounds. Work Environment This job is performed in an indoor environment and occasionally may require attendance at outdoor events. You may be required to drive to various locations with varying conditions. The noise level in the work environment is usually moderate. The above statements are intended to describe the general nature and levels of work to be performed and are not intended to be an exhaustive list of all responsibilities and duties.

Read this whole thing before you apply. We don't sugarcoat, and we're not starting with you. WHAT THIS IS New Era Financial is a life insurance agency headquartered in San Antonio, TX — 334+ agents, licensed in all 50 states. We buy leads: real people who already asked for life insurance information online. Your job is to call them, understand what they need, educate them, present the right option, close when it makes sense, and follow up. No cold calling. No door knocking. No pressuring your friends and family. THE TRUTH, UP FRONT • This is a 1099 independent contractor role. 100% commission. No salary. No guaranteed income. If you need a guaranteed paycheck, stop reading and don't apply — no hard feelings., • Building this aggressively looks like 10–12 hour days in your first 3–6 months. Nobody clocks you in and nobody chases you. You hold yourself accountable or you fail., • You will hear "no" constantly. If rejection breaks you, this business will break you., • Real businesses reinvest. Eventually you'll put both time AND money into your own operation — leads, licenses, tools. If your answer to that is always "no," you don't want a business — you want the rewards of one. HOW YOU GET PAID The insurance carriers — A-rated, multi-billion-dollar companies — pay you directly. New Era never touches, holds, or docks your money. Every policy pays three ways: an advance up front (75% — your first nine months paid early), a back end paid in months 10–12, and residuals of 5–8% per policy starting after year one. The full comp grid is shown to you on day one, and you climb it by production — nothing else. Advances are advances: if business falls off early, unearned money is returned. We teach you to write business that stays on the books (~96% persistency across our agency). WHAT IT COSTS YOU TO START Your state license — roughly $100–$200, paid to the state, never to us. Pass your exam within your first 7 days and we reimburse 100% of it. We cover your pre-licensing course and study material. No recruiting fees, no starting fees, no training fees. You can even earn before you're licensed by setting appointments that a licensed manager closes. WHAT YOU GET • Two ways in: Sponsored — we fund your leads and systems while you build skill — or Independent — you fund your own operation for higher comp and full ownership from day one., • Training every single morning. End-of-day reviews of your day and your stats Monday, Wednesday, Friday. Remote agents get Zoom training every day plus Tuesday/Thursday evening sessions on building the business itself., • A monthly in-person Training Camp in San Antonio — most remote agents start their career there. Perform, and we've sponsored extended stays., • Live mentorship from top-1% producers in this industry., • AI dialers, enhanced CRM, and five lead lanes so you're never guessing where business comes from. WHO SURVIVES HERE Three non-negotiables: great attitude, relentless work ethic, extreme coachability. One multiplier: SPEED — if we tell you to book your exam today, you book it today. Communication is king: over-communicate or don't come. Our deal is simple — give us 100% and we'll give you 200%. Give us 50% and this won't work. The culture is built on faith, family, fitness, and finance. It feels like a locker room: we compete, we coach each other, we hold each other accountable. If money is the only thing you worship, we're not your team. REQUIREMENTS • Able to obtain a state life insurance license (we guide you through the entire process), • No experience required — we teach the business, • Remote is available and it is harder; it runs on your discipline. San Antonio agents are in the office — that's the standard. HOW TO APPLY Apply here on LinkedIn or at APPLY.NEWERAFINANCIAL.CO. Speed is the first thing we grade — the fastest movers get scheduled first. New Era Financial roles are 1099 independent contractor positions, 100% commission — no salary and no guaranteed income. Any figures referenced describe commission structure or industry context, not earnings you should expect; results vary and depend on effort, skill, licensing, and market conditions. Nothing here is a promise or guarantee of earnings. New Era Financial is an equal opportunity organization and evaluates all applicants on job-related factors only. Licensing costs (~$100–$200) are paid to the state, not to New Era Financial, and are reimbursed if you pass your exam within your first 7 days.

Job DescriptionDescription: As a Part-Time AM Host, you are responsible for the overall success of the Hotel's breakfast service and ensuring guest satisfaction and product quality standards are met. This is the job where you get to excel as the personal representative of the hotel by giving guests a great impression of excellent service and high standards. This position may require flexible scheduling availability. Requirements: Job Requirements: • Assembling the breakfast service before mealtime and disassembling it thereafter, • Ensuring the breakfast service space remains well-stocked at all times, • Clearing cutlery and crockery from customers' tables, • Receiving beverage orders and directing them to the kitchen, as needed, • Provide information and assistance to all guests and vendors, • Cleaning and sanitizing tables, countertops, and floors after each meal service, • Ensuring a wonderful experience from beginning to end while maintaining high standards of safety and cleanliness Job Qualifications: • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to work well in stressful situations, • Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job DescriptionDescriptionThe Resident Experience Manager leads the property team creating an exceptional living environment for our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ensuring that all resident interactions meet high standards. Additionally, you will manage financial oversight, partner with the Service Manager on budget performance, and maintain strong communication with university partners. This is the senior-most role on property. • Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience – from prospective resident to lease renewal – by overseeing all leasing, marketing, and administrative operations for property., • Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and to create a positive, engaging workplace for team., • Conduct performance evaluations of direct reports and performance discussions with team members., • Collaborate with supervisor and Human Resources on compensation adjustments for direct reports., • Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts at property are at company standard. Serve as lease executor if applicable., • Direct team’s marketing efforts, ensuring successful events and programs; ensure website is being regularly audited for accuracy and visual standards., • Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement., • Manage property’s administrative needs, including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts., • Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards., • Work closely with Service Manager to own property financials, including purchasing and performance to budget., • Ensure consistent and ongoing communication with University partners., • Represent ACC as property leader at resident functions and marketing events., • Exercise discretion in overseeing all resident communication, including events and notices. Responsible for rent collection and eviction processes in partnership with centralized services as needed., • Effectively resolve resident conflicts and disputes., • Maintain key control oversight, including key box access., • Other duties as assigned by manager. Work Environment Living on-site is a condition of employment (i.e. required without exceptions) for this role. This requirement is for the business need of emergency response and on-call. Must be available to respond to emergencies as they arise, including those that occur after normal business hours. This position is subject to on-call rotation. Ideal Candidate The ideal candidate for the Resident Experience Manager role is an early-career leader with experience in leasing, marketing, customer service, or operations, and is prepared to oversee property operations and team performance. This role includes supporting and developing team members, managing processes and systems, and ensuring consistent execution that drives property success and resident satisfaction. Candidates should demonstrate strong communication and problem-solving skills, including the ability to navigate conflict resolution and support team development. While candidates may not have led all aspects of a property, they should be ready to grow into full site-level leadership responsibilities. American Campus Communities Culture Commitments • Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all., • The core of American Campus culture involves everyone being fully invested in everything that e do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community., • Serve as an American Campus representative and liaison in all interactions., • Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment. QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: • 2 years’ of leadership experience in student or multi-family housing, or similar industry, • Bachelor’s degree in business or relevant field preferred, • Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills, • Strong communication and collaboration skills, • Demonstrated leadership skills Benefits & Perks • Benefits:, • Dental, • Vision, • 401(k) with Employer Matching, • Medical & Dependent Care Flexible Spending Accounts (FSA), • Life Insurance, • Sick Leave, • Paid Time Off, • Paid Pregnancy & Childbirth Leave, • Paid Paternity Leave, • Health Insurance, • Health Savings Account (HSA) with Employer Matching, • Short-Term & Long-Term Disability, • Perks:, • Preferred Membership Pricing at Local & National Companies, • CoreGiving Volunteer Days, • Referral Program, • Charity Matching Program

Job DescriptionDescription The Assistant Community Manager is a property management position that is responsible for the overall performance of assigned community or communities. Areas of responsibility includes; a) financial management b) appearance and resident relations c) day-to-day operations of the community d) management office and assigned staff. The Community Manager may be responsible for several affordable regulated programs. Regulatory compliance and the ability to understand each program is important. Ensures high performance and customer service delivery consistent with the agency's mission, vision, and values. Examples of Duties: The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require presence in the workplace on a regular basis and regular attendance must be maintained. • Inspects property on a daily basis to ensure all aspects of the property and curb appeal meet standards., • Renders the community curb appeal in a condition that is enticing to client traffic and exceeds the neighborhood market., • Inspects aged and/or selected vacancies on a weekly basis to monitor upkeep and ensure make-ready standards are being met., • Monitors occupancy and advises Supervisor of any problems areas., • Oversees and manages the details of apartment turnarounds and contractor work., • Ensures compliance with existing policy for apartment turnaround times., • Maintains collections above the minimum standards established by the housing authority or in accordance with the guidance provided by the Housing Director., • Maintains and updates the Status Board, Ready Board, and On Notice Board, if applicable., • Reviews all requests for transfer, walks units as required; and ensures a resident history review is completed by management prior to transfer being approved., • Coordinates, prepares and submits marketing reports as requested by the supervisor; including but not limited to the following: weekly traffic reports, weekly occupancy reports, captured percentages and weekly management reports., • Maintains approved budgets and requests the appropriate approval for all needed budget deviations., • Inspects apartment upon move out; determine charges (if any) to resident., • Consults with supervisor on any repairs or replacements over $500., • Prepares and submits budget variance reports, executive summaries, budget forecasts and month-end accounting and rent reports., • Trains, manages, and counsels on-site staff. Consults with supervisor regarding special circumstances or issues that should be elevated to a higher authority., • Analyzes monthly performance and budgeted projections, discusses strategies with assigned supervisor and communicates to others as needed or requested., • Communicates through weekly staff meetings the strategy changes for the coming week, short and long term goals for community operation., • Establish schedules of on-site leasing personnel, service technicians, groundskeepers., • Ensures proper coverage during office hours. Coordinates and approves PTO requests., • Conducts annual employee performance reviews; makes recommendations for assigned staff's merit increases, promotions and performance evaluations as necessary., • Performs other related duties as assigned.Behavioral Competencies: This position requires the incumbent to exhibit the following behavioral skills: Leadership: Provides direction to people and/or projects by clearly and effectively setting course of action for the department, staff, and tasks; manages the planning, execution, and achievement of department goals by providing regular communication to staff and stakeholders. Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition. Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers. Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively. Demonstrates the ability to develop audiovisual presentations to both internal and external audiences. Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; and does fair share of work. Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team building exercises and events. Continuous Improvement and Innovation: Seeks the continuous improvement of technological business processes and services; explores out-of-the-box methods and is open to experimenting with new ideas; uses data, knowledge, and strategic decision-making to generate new and innovative solutions. Typical QualificationsEducation and Experience: • Bachelor's Degree in Business Administration, Social Services, or related field. Experience in lieu of a degree will be considered on an individual basis., • One (1) year of experience in property management or related field., • One (1) year of property management marketing experience required., • Must be flexible and available to work a flexible schedule which may include weekends, depending on the needs of the community and upon the directive of the Supervisor., • Successful completion of a criminal history background check, MVR, education, and work history verification, and drug screening test.Preferred Requirements:, • Certified Apartment Manager., • Certified Occupancy Specialist (COS)., • Tax Credit Specialist (TCS) ., • Four (4) years of property management., • Onesite and/or Yardi property management software experience., • Experience with Google Drive, Gmail, Docs, Sheets, and Slides. License and Certifications:, • Class 'C' driver's license at the time of placement and proper insurance coverage., • Must complete certification as a Certified Occupancy Specialist and/or Tax Credit Specialist within first year of employment., • Must have the ability to earn certifications as required by assigned tasks (i.e. Certified Apartment Manager, etc.)Technical Skills: To perform this job successfully, the employee should have: • Understands the Mission, Vision, and Values of the Company, and directs work within these guiding principles and operational framework., • Knowledge of office practices, procedures and customer service principles., • Knowledge and ability to perform proficient mathematical functions., • Ability to use interpersonal skills using tact, diplomacy, patience and courtesy., • Ability to maintain filing and record keeping system, including document imaging., • Ability to perform basic clerical skills., • Ability to communicate verbally and in writing., • Ability to operate office machines and equipment such as PC, copiers, and printers., • Ability to work cooperatively, harmoniously and respectfully with co-workers, supervisors, public and customers., • Ability to perform a variety of clerical duties involving typing, filing and maintaining records or reports in support of a special program or department function., • Ability to handle multiple tasks and priorities with interruptions., • Ability to deal with a variety of people with diverse backgrounds., • Ability to effectively plan and organize workload., • Ability to perform data entry efficiently and accurately., • Ability to meet schedules and time lines.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Office environment., • Driving a vehicle to conduct work., • Work Monday through Friday; some Saturday's maybe required, hours to be determined., • Hearing and speaking to exchange information in person or on the telephone., • Seeing to read a variety of materials and to drive., • Dexterity of hands and fingers to operate a computer keyboard., • Sitting for extended periods of time., • Operate mailing and other equipment., • Contact with dissatisfied or abusive individuals.Office environment, • The noise level in the work environment is usually moderate., • High level of interaction with external/internal clients., • May be required to work at different properties or sites for interim periods to support business needs. Outside environment • Subject to environmental elements when conducting visits to various sites or participating in outside events. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time, without notice.

Job DescriptionCOMMUNITY DIRECTORSUMMARY As a Community Director, you will be responsible for the overall operation and success of a multifamily community. This role involves overseeing all aspects of community management, including resident relations, team leadership, financial performance, and property maintenance. The Community Director fosters a positive living experience for residents, leads and develops a high-performing team, and ensures the community meets financial and operational goals ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Recruit, hire, onboard, and train new team members. Provide ongoing coaching, mentorship, and development opportunities for team members. Conduct annual performance reviews and regular check-ins with individual associates. Foster a positive and supportive work environment that encourages team member growth and empowerment. Ensure team members follow emergency procedures and comply with local, state, and federal regulations. Ensure the team actively practices the "5% Distinction" by providing exceptional customer service to residents. Make final decisions on lease agreements and resident applications. Address and resolve resident concerns, complaints, and issues promptly. Support the Assistant Community Director in resident retention efforts and maintain open communication with residents. Manage budget preparation, financial reporting, and community income flow. Maximize net operating income (NOI) while ensuring a positive resident and associate experience. Maintain accurate records of financial transactions and ensure compliance with accounting procedures. Analyze financial data, identify trends, and make recommendations for improvement. Ensure the community is in excellent condition through regular inspections of common areas, vacant units, and amenities. Oversee the upkeep of the property, including landscaping, cleanliness, and equipment maintenance. Support the Service Manager in managing inventory, approving vendor contracts, and ensuring safety practices are followed. Develop and implement marketing strategies to attract new residents. Oversee online marketing efforts, resident event sponsorships, and community outreach initiatives. Build relationships with local businesses and organizations to promote the community. Keep Regional leaders, senior management, and owners informed of community performance and important updates. Prepare regular reports on occupancy, financials, and other key metrics. Communicate effectively with residents, team members, vendors, and other stakeholders. SKILLS AND EXPERIENCE 5-6 years of experience in the multifamily industry or a related hospitality field. Proven track record of successfully managing and leading a team of multifamily professionals (at least 2 years of experience). Associate's degree, bachelor's degree, or equivalent combination of education and experience. Strong understanding of financial management principles and practices. Excellent communication, interpersonal, and problem-solving skills. Proficient in relevant software and technology (property management systems, etc.). CAM or IREM certifications are highly desirable. Must have a valid driver's license with no major infractions in the last 12 months. ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service. Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services. Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property. Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to the discerning tastes of a luxury clientele. REGIONAL LAWS AND REGULATIONS The Community Director must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include: Arizona: Arizona Residential Landlord and Tenant Act California: California Tenant Protection Act of 2019 Colorado: Colorado Warranty of Habitability Florida: Florida Residential Landlord and Tenant Act Georgia: Georgia Landlord-Tenant Handbook North Carolina: North Carolina Residential Rental Agreements Act South Carolina: South Carolina Residential Landlord-Tenant Act Utah: Utah Fit Premises Act Tennessee: Tennessee Uniform Residential Landlord and Tenant Act Virginia: Virginia Residential Landlord and Tenant Act WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate. This job description is intended to provide a general overview of the Community Director role. The specific duties and responsibilities may vary depending on the needs of the community.

Job DescriptionFranklin Apartment Management is seeking a Community Manager. Description The Community Manager is a property management position responsible for the overall performance of assigned community or communities. Areas of responsibility include; a) financial management, b) appearance and resident relations, c) day-to-day operations of the community, and d) management office and assigned staff. The Community Manager may be responsible for several affordable regulated programs. Regulatory compliance and the ability to understand each program are essential. Ensures high performance and customer service delivery consistent with the agency's mission, vision, and values. Examples of Duties: The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed. These essential functions require presence in the workplace on a regular basis, and regular attendance must be maintained. • Inspects property on a daily basis to ensure all aspects of the property and curb appeal meet standards., • Renders the community curb appeal in a condition that is enticing to client traffic and exceeds the neighborhood market., • Inspects aged and/or selected vacancies on a weekly basis to monitor upkeep and ensure make-ready standards are being met., • Monitors occupancy and advises Supervisor of any problems areas., • Oversees and manages the details of apartment turnarounds and contractor work., • Ensures compliance with existing policy for apartment turnaround times., • Maintains collections above the minimum standards established by the housing authority or in accordance with the guidance provided by the Housing Director., • Maintains and updates the Status Board, Ready Board, and On Notice Board, if applicable., • Reviews all requests for transfer, walks units as required; and ensures a resident history review is completed by management prior to transfer being approved., • Coordinates, prepares and submits marketing reports as requested by the Supervisor; including but not limited to the following: weekly traffic reports, weekly occupancy reports, captured percentages and weekly management reports., • Maintains approved budgets and requests the appropriate approval for all needed budget deviations., • Inspects apartment upon move out; determine charges (if any) to resident., • Consults with Supervisor on any repairs or replacements over $500., • Prepares and submits budget variance reports, executive summaries, budget forecasts and month-end accounting and rent reports., • Trains, manages, and counsels onsite staff. Consults with Supervisor regarding special circumstances or issues that should be elevated to a higher authority., • Analyzes monthly performance and budgeted projections, discusses strategies with assigned Supervisor and communicates to others as needed or requested., • Communicates through weekly staff meetings the strategy changes for the coming week, short and long term goals for community operation., • Establish schedules of onsite leasing personnel, service technicians, groundskeepers., • Ensures proper coverage during office hours. Coordinates and approves PTO requests., • Conducts annual employee performance reviews; makes recommendations for assigned staff's merit increases, promotions and performance evaluations as necessary., • Performs other related duties as assigned. Behavioral Competencies: This position requires the incumbent to exhibit the following behavioral skills: Leadership: Provides direction to people and/or projects by clearly and effectively setting course of action for the department, staff, and tasks; manages the planning, execution, and achievement of department goals by providing regular communication to staff and stakeholders. Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure, and persists despite obstacles and opposition. Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers. Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys an understanding of, the comments and questions of others; and listens effectively. Demonstrates the ability to develop audiovisual presentations to both internal and external audiences. Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work. Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed; attends, supports, and participates in all team-building exercises and events. Continuous Improvement and Innovation: Seeks the continuous improvement of technological business processes and services; explores out-of-the-box methods and is open to experimenting with new ideas; uses data, knowledge, and strategic decision-making to generate new and innovative solutions. Typical Qualifications Education and Experience: • Bachelor's Degree in Business Administration, Social Services, or related field. Experience in lieu of a degree will be considered on an individual basis., • One (1) year of experience in property management or related field., • One (1) year of property management marketing experience required., • Must be flexible and available to work a flexible schedule which may include weekends, depending on the needs of the community and upon the directive of the Supervisor., • Successful completion of a criminal history background check, education, work history verification, and drug screening test. Preferred Requirements: • Certified Apartment Manager., • Certified Occupancy Specialist (COS)., • Tax Credit Specialist (TCS) ., • Four (4) years of property management., • Onesite and/or Yardi property management software experience., • Experience with Google Drive, Gmail, Docs, Sheets, and Slides. License and Certifications: • Class 'C' driver's license at the time of placement and proper insurance coverage., • Must complete certification as a Certified Occupancy Specialist and/or Tax Credit Specialist within first year of employment., • Must have the ability to earn certifications as required by assigned tasks (i.e. Certified Apartment Manager, etc.) Technical Skills: To perform this job successfully, the employee should have: • Understands the Mission, Vision, and Values of the Company, and directs work within these guiding principles and operational framework., • Knowledge of office practices, procedures and customer service principles., • Knowledge and ability to perform proficient mathematical functions., • Ability to use interpersonal skills using tact, diplomacy, patience and courtesy., • Ability to maintain filing and record keeping system, including document imaging., • Ability to perform basic clerical skills., • Ability to communicate verbally and in writing., • Ability to operate office machines and equipment such as PC, copiers, and printers., • Ability to work cooperatively, harmoniously and respectfully with co-workers, supervisors, public and customers., • Ability to perform a variety of clerical duties involving typing, filing and maintaining records or reports in support of a special program or department function., • Ability to handle multiple tasks and priorities with interruptions., • Ability to deal with a variety of people with diverse backgrounds., • Ability to effectively plan and organize workload., • Ability to perform data entry efficiently and accurately., • Ability to meet schedules and time lines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally transport up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Office environment., • Driving a vehicle to conduct work., • Work Monday through Friday; some Saturday's maybe required, hours to be determined., • Hearing and speaking to exchange information in person or on the telephone., • Seeing to read a variety of materials and to drive., • Dexterity of hands and fingers to operate a computer keyboard., • Sitting for extended periods of time., • Operate mailing and other equipment., • Contact with dissatisfied or abusive individuals. Office environment • The noise level in the work environment is usually moderate., • High level of interaction with external/internal clients., • May be required to work at different properties or sites for interim periods to support business needs. Outside environment • Subject to environmental elements when conducting visits to various sites or participating in outside events. ADA Statement In compliance with the Americans with Disabilities Act, Franklin Apartment Management will make reasonable accommodation to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities if it would not impose an "undue hardship" on the operation of the employer's business. Ethics As a public agency, Franklin Apartment Management is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time, without notice. Stonehouse is located at 4950 Woodstone DR, San Antonio, TX 78230 and is managed by Franklin Apartment Management. Franklin Apartment Management specializes in multi-family communities. Check us out at https://www.stonehouseaptliving.com/

Job DescriptionCOMMUNITY DIRECTOR SUMMARY As a Community Director, you will be responsible for the overall operation and success of a multifamily community. This role involves overseeing all aspects of community management, including resident relations, team leadership, financial performance, and property maintenance. The Community Director fosters a positive living experience for residents, leads and develops a high-performing team, and ensures the community meets financial and operational goals ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Recruit, hire, onboard, and train new team members. Provide ongoing coaching, mentorship, and development opportunities for team members. Conduct annual performance reviews and regular check-ins with individual associates. Foster a positive and supportive work environment that encourages team member growth and empowerment. Ensure team members follow emergency procedures and comply with local, state, and federal regulations. Ensure the team actively practices the "5% Distinction" by providing exceptional customer service to residents. Make final decisions on lease agreements and resident applications. Address and resolve resident concerns, complaints, and issues promptly. Support the Assistant Community Director in resident retention efforts and maintain open communication with residents. Manage budget preparation, financial reporting, and community income flow. Maximize net operating income (NOI) while ensuring a positive resident and associate experience. Maintain accurate records of financial transactions and ensure compliance with accounting procedures. Analyze financial data, identify trends, and make recommendations for improvement. Ensure the community is in excellent condition through regular inspections of common areas, vacant units, and amenities. Oversee the upkeep of the property, including landscaping, cleanliness, and equipment maintenance. Support the Service Manager in managing inventory, approving vendor contracts, and ensuring safety practices are followed. Develop and implement marketing strategies to attract new residents. Oversee online marketing efforts, resident event sponsorships, and community outreach initiatives. Build relationships with local businesses and organizations to promote the community. Keep Regional leaders, senior management, and owners informed of community performance and important updates. Prepare regular reports on occupancy, financials, and other key metrics. Communicate effectively with residents, team members, vendors, and other stakeholders. SKILLS AND EXPERIENCE 5-6 years of experience in the multifamily industry or a related hospitality field. Proven track record of successfully managing and leading a team of multifamily professionals (at least 2 years of experience). Associate's degree, bachelor's degree, or equivalent combination of education and experience. Strong understanding of financial management principles and practices. Excellent communication, interpersonal, and problem-solving skills. Proficient in relevant software and technology (property management systems, etc.). CAM or IREM certifications are highly desirable. Must have a valid driver's license with no major infractions in the last 12 months. ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service. Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services. Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property. Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to the discerning tastes of a luxury clientele. REGIONAL LAWS AND REGULATIONS The Community Director must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include: Arizona: Arizona Residential Landlord and Tenant Act California: California Tenant Protection Act of 2019 Colorado: Colorado Warranty of Habitability Florida: Florida Residential Landlord and Tenant Act Georgia: Georgia Landlord-Tenant Handbook North Carolina: North Carolina Residential Rental Agreements Act South Carolina: South Carolina Residential Landlord-Tenant Act Utah: Utah Fit Premises Act Tennessee: Tennessee Uniform Residential Landlord and Tenant Act Virginia: Virginia Residential Landlord and Tenant Act WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate. This job description is intended to provide a general overview of the Community Director role. The specific duties and responsibilities may vary depending on the needs of the community.

Job DescriptionDescription: COMPANY OVERVIEW CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community. Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations. We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home. MISSION We improve lives through improving the well-being of families through high quality, compassionate health care. CORE VALUES RESPECT We treat all persons with dignity and compassion INTEGRITY We build trust through honesty, word and deed EXCELLENCE We use best practices to deliver exceptional quality care AFFORDABILITY We manage resources to provide affordable health care TEAMWORK We work together as a team in the interest of patient care JOB SUMMARY: We are searching for our next SUPER STAR ! As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinic and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling. The CSR is responsible for coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency’s annual UDS report and Compliance & Quality Improvement activities. COMPREHENSIVE BENEFIT PACKAGE • Competitive Compensation, • Health, Dental, Vision & Life Insurance, • Retirement Plans 403(B)- Company Match Contributions, • Basic Life Insurance, • Basic Life Insurance for your Spouse & Children, • Short & Long-Term Disability, • Flexible Spending Account (FSA), • Wellness Employee Assistance (EAP), • Travel Reimbursement, • Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected, • Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork., • Benefits start after 30 days, • Fun & Energetic, Family-Based Environment DUTIES AND RESPONSIBILITIES: • Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers., • Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs. Reconciles charges at the end of each day. Maintains error-free daily balance sheets., • Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others)., • Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic., • Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs. To include the use of TMHP and Availity to verify current insurance status., • Demonstrate ability to schedule patient appointments according to established protocols., • Maintain 100% productivity rate. Demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork. Review and update household’s financial and demographic information annually., • Perform intake interview on all new patients using a standard registration form and confirm homelessness. Review and update patient registration form and demographic information periodically., • Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary., • Follow-up on no-shows as directed by Provider., • Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook., • Demonstrate excellent attendance and punctuality., • Assist clinical teams in patient assessment via observation and notifies clinician in the event of an emergency., • Abide by policies and procedures dictated in the Employee Safety Handbook, to include maintaining agency, OSHA and JCAHO compliance standards., • Participate in the agency’s Quality Improvement Program., • Assists with outreach activities and other duties as assigned by the Director or Supervisor. PHYSICAL REQUIREMENTS: • Must be able to perform the essential functions of the position., • Must be able to meet the attendance requirements of the position., • Must not pose a threat to the health or safety of other individuals in the workplace., • Physical ability to lift up to 20 pounds unassisted., • Must be able to deliver excellent customer service, externally and internally The above description is a general statement of required major duties and responsibilities performed on a regular and continuous bases. It does not exclude other duties as assigned. Requirements: QUALIFICATIONS: Education: High School Diploma or equivalent Experience: General experience working in a health care setting; and experience with medical data entry preferred. Strong clerical skills to include keyboarding and a good understanding of basic math. Computer knowledge and use of calculator. Must possess mental ability to conduct interviews, reconcile encounter reports and conduct audits with a better-than-average attention to detail. Bilingual English/Spanish CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Job Description Are you the type of person who loves to solve problems, bring smiles to people’s faces, and make a positive impact every day? If so, we want YOU to join our team as a Customer Service Specialist! We look for people who have an internal drive to do a good job whether someone is watching them or not. People who take initiative and know the quality of their work reflects themselves. People who succeed with us tend to be thoughtful, detail-oriented, communicative. They are proactive, professional, responsible, well-spoken and polite. They are accountable to themselves and others. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- POSITION RESPONSIBILITIES: As a Customer Service Representative at GetixHealth, you will be on the front lines of delivering exceptional service and support to patients and clients. Your primary responsibility is to handle high-volume calls related to billing, payments, medical claims, benefits, and coverage. You'll use established procedures and tools to resolve inquiries efficiently and with empathy—ensuring both compliance and customer satisfaction in every interaction. This is a fast-paced, high-impact role, perfect for someone who thrives in a collaborative environment, values precision, and is passionate about helping patients navigate their healthcare journey. KEY RESPONSIBILITIES: • Handle 60+ inbound and outbound calls per day regarding billing, payments, medical claims, and coverage questions., • Respond to telephone inquiries using standard procedures and scripts., • Gather necessary information, research account details, and resolve customer concerns accurately and promptly., • Clearly explain billing information, insurance benefits, and available services to patients., • Assess patient needs and provide appropriate solutions or escalate as necessary., • Schedule work to ensure optimal call coverage and maintain daily productivity., • Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals., • Support department initiatives and contribute to continuous improvement efforts., • Maintain strict adherence to HIPAA regulations and internal confidentiality policies., • Assist in planning department goals and recommend improvements to enhance efficiency., • Perform other duties as assigned to support the team and organizational success. EDUCATION AND EXPERIENCE: • High school diploma or GED required; additional education is a plus., • 1–2 years of experience in customer service, ideally in a healthcare, insurance, or medical collections environment., • Familiarity with Medicaid, Medicare, Workers' Compensation, and liability claims preferred., • Basic understanding of medical terminology and the healthcare revenue cycle., • Proven experience working with multiple systems and databases in a fast-paced setting. SKILLS AND QUALITIES: • Strong verbal, written, and interpersonal communication skills., • Excellent problem-solving ability with a calm, empathetic approach., • High attention to detail and accuracy., • Ability to work independently and collaboratively to meet and exceed performance targets., • Comfort using Microsoft Office Suite and adapting to new technologies., • Bilingual abilities are a plus. Additional Notes: • Hours: Monday - Friday Various Shifts from: 8am- 5pm, 9am- 6pm, 10am- 7pm, 11am- 8pm, • Compensation- $17/hr+ (bonus eligible quarterly), • This is a fast-paced, high-volume role where you will be required to handle multiple systems and patient inquiries daily. You will have support from your leadership team to ensure success, and you'll be expected to collaborate with colleagues to improve service delivery. Benefits and Incentives: • Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being., • Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits., • 401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future., • Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start., • Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs. Note: This job description outlines the primary duties and qualifications for the role. It is not intended to be an exhaustive list of responsibilities or working conditions. About GetixHealth: Founded in 1992, GetixHealth has grown into a leading provider of healthcare revenue cycle management services, with offices across the United States and India. We work with healthcare organizations to optimize their financial performance, offering solutions that enhance efficiency and profitability. Our team of 1,800 dedicated professionals delivers exceptional patient care, compliance, and cutting-edge technology to help clients succeed. With a relentless commitment to patient satisfaction, we ensure that every step of the revenue cycle is streamlined and patient centered. GetixHealth is an Equal Opportunity and E-Verify Employer.

Job DescriptionDescription: COMPANY OVERVIEW CentroMed is 501(c) (3) non-profit organization that provides healthcare for all populations is a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community. Founded in 1971 by CEO and President Ernesto Gomez, PHD, CentroMed has grown from a community-based program focused on providing culturally competent care for underserved populations, to a network of high-quality healthcare clinics across San Antonio and New Braunfels providing full- service health and dental care to all populations, regardless of income limitations. We are a mission focused organization that wants to be the heart of our communities. We invite you to visit CentroMed and discover how we can be your medical home. MISSION We improve lives through improving the well-being of families through high quality, compassionate health care. CORE VALUES RESPECT We treat all persons with dignity and compassion INTEGRITY We build trust through honesty, word and deed EXCELLENCE We use best practices to deliver exceptional quality care AFFORDABILITY We manage resources to provide affordable health care TEAMWORK We work together as a team in the interest of patient care JOB SUMMARY: We are searching for our next SUPER STAR ! As the Customer Service Representative (CSR) you will serve as the primary source of contact for patients at CentroMed clinic and as such is responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR is responsible for registration and processing of all patients/families requesting health care, social services and counseling. The CSR is responsible for coordinating encounter data entry to meet program and agency deadlines. The CSR also conducts and records patient financial reviews, billing, collections and data summaries relevant to the agency’s annual UDS report and Compliance & Quality Improvement activities. COMPREHENSIVE BENEFIT PACKAGE • Competitive Compensation, • Health, Dental, Vision & Life Insurance, • Retirement Plans 403(B)- Company Match Contributions, • Basic Life Insurance, • Basic Life Insurance for your Spouse & Children, • Short & Long-Term Disability, • Flexible Spending Account (FSA), • Wellness Employee Assistance (EAP), • Travel Reimbursement, • Critical Illness insurance, hospital indemnity, accident insurance - These are additional benefits that fit your needs & lifestyle & help you feel extra protected, • Additional benefits include: 6 paid company holidays, plus (2) extra floating holidays, paid time off/ vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation, & teamwork., • Benefits start after 30 days, • Fun & Energetic, Family-Based Environment DUTIES AND RESPONSIBILITIES: • Demonstrate proficiency in establishing and updating accounts in the computer system using name, alias, family members, SSN, and account numbers., • Demonstrate proficiency in entering charges for self-pay, insurance, and eligibility programs. Reconciles charges at the end of each day. Maintains error-free daily balance sheets., • Determine patient eligibility for participation in special programs (i.e., Methodist Healthcare Ministries, and others)., • Assist patients and visitors who walk into the clinic. Answer telephones identifying self and name of clinic., • Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and eligibility (Methodist Homeless) programs. To include the use of TMHP and Availity to verify current insurance status., • Demonstrate ability to schedule patient appointments according to established protocols., • Maintain 100% productivity rate. Demonstrate proficiency in encounter entries, maintaining logs, knowledge of referrals, and outreach paperwork. Review and update household’s financial and demographic information annually., • Perform intake interview on all new patients using a standard registration form and confirm homelessness. Review and update patient registration form and demographic information periodically., • Assemble necessary medical/dental record forms for specific patient categories and initiate encounter form as necessary., • Follow-up on no-shows as directed by Provider., • Maintain excellent personal attire to include uniform, nametag, and compliance with CentroMed appearance as outlined in the Employee Policy Handbook., • Demonstrate excellent attendance and punctuality., • Assist clinical teams in patient assessment via observation and notifies clinician in the event of an emergency., • Abide by policies and procedures dictated in the Employee Safety Handbook, to include maintaining agency, OSHA and JCAHO compliance standards., • Participate in the agency’s Quality Improvement Program., • Assists with outreach activities and other duties as assigned by the Director or Supervisor. PHYSICAL REQUIREMENTS: • Must be able to perform the essential functions of the position., • Must be able to meet the attendance requirements of the position., • Must not pose a threat to the health or safety of other individuals in the workplace., • Physical ability to lift up to 20 pounds unassisted., • Must be able to deliver excellent customer service, externally and internally The above description is a general statement of required major duties and responsibilities performed on a regular and continuous bases. It does not exclude other duties as assigned. Requirements: QUALIFICATIONS: Education: High School Diploma or equivalent Experience: General experience working in a health care setting; and experience with medical data entry preferred. Strong clerical skills to include keyboarding and a good understanding of basic math. Computer knowledge and use of calculator. Must possess mental ability to conduct interviews, reconcile encounter reports and conduct audits with a better-than-average attention to detail. Bilingual English/Spanish CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Recognize sales opportunity and apply sales skills to upgrade, • Explain and position the products and processes with customers, • Appropriately escalate customer dissatisfaction with managerial team, • Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers