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  • Director Retail Finance - Analytics and Operations
    Director Retail Finance - Analytics and Operations
    12 hours ago
    Full-time
    Downtown, San Antonio

    Steak n Shake's Director of Retail Finance – Analytics & Operations will lead financial strategy and performance of our rapidly growing Consumer Products Retail Division. Through analytical insight and strong business acumen, this role will enable informed decision-making and provide complete transparency into financial and operational performance, helping guide the Division's growth and profitability. Department: Supply Chain Reports to: SVP General Manager Retail Division Direct reports: N/A FLSA: Exempt ESSENTIAL FUNCTIONS 1. Pricing & Margin Strategy a. Lead development of retail pricing strategies across multiple channels (grocery, club, e-commerce, etc...) b. Establish pricing frameworks that balance competitiveness, margin targets, and brand positioning c. Partner with supply chain & sales to evaluate pricing scenarios, trade-offs, promotional, and launch strategies d. Monitor and analyze price realization, trade spend effectiveness, and margin leakage 2. Financial Modeling & ROI Analysis a. Build robust and accurate financial models to evaluate product launches, channel expansion, and customer-specific opportunities b. Lead ROI analysis for new retail initiatives, SKU launches, packaging formats, & distribution strategies c. Conduct cost-benefit analyses across supply chain decisions for network optimization d. Develop scenario planning to assess risks to volume, cost inflation, & pricing elasticity in various channels 3. Cross-Functional Business Partnerships a. Serve as the retail financial partner to supply chain, marketing, and broader internal finance teams b. Provide data-driven insights that inform decisions on assortment, promotions, and go-to-market strategies 4. Cost Structure & Profit Optimization a. Develop deep understanding of end-to-end cost structure (ingredients, manufacturing, logistics & warehousing, retail fees, etc...) b. Identify opportunities to improve gross margin through cost optimization, pricing actions, or mix shifts c. Collaborate with supply chain to evaluate cost-to-serve by customer and channel d. Support negotiations by providing financial guardrails and profitability analysis 5. Reporting a. Build and track KPIs tied to retail profitability, margin, and financial performance of retail business unit b. Develop dashboards and normal reporting cadence for leadership c. Analyze variances vs launch plan to identify root causes and business recommendations to correct d. Provide financial transparency into performance of emerging retail business unit 6. Strategy & Planning a. Support long-term financial planning for retail channel growth b. Evaluate market entry strategies, customer prioritization, and investment allocations c. Lead annual planning, budgeting, and forecasting process to set planning goals for business unit d. Define roadmap for scaling retail within a historically focused foodservice brand KEY RELATIONSHIPS: Position's key contacts and relationships. • Leadership Team, • Retail Team, • Supply Chain Team, • Distributors, • Co-Manufacturing Partners, • Support Center Employees Required Education and Experience: • 8-12+ years in FP&A, Pricing Strategy, or Operational Finance roles within a CPG organization, • Proven success supporting new business units, • Experience partnering with key drivers such as supply chain and commercial teams, • Bachelor's degree in Finance, Economics, Accounting, or Supply Chain Management, • Master's Degree preferred, • Experience establishing data supply chain to support reporting and modeling demands of a new business, • Knowledge of supply chain software program, such as Arrowstream, Armada, etc..., • Familiarity with ERP Systems (SAP, Oracle, etc...), • Vision to establish data pipeline necessary to support emerging business analysis and reporting requirements, • Leadership/composure in ambiguous and emerging business, • Strong Presentation Skills, • Strong Relationship Management, • Strategic & Critical Thinking, • Teamwork & Collaboration Note: This is not an exhaustive list of roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. Steak n Shake reserves the right to revise the position or to require that other or different activities be performed when circumstances change with or without notice.

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  • Shift Manager
    Shift Manager
    3 days ago
    Part-time
    Far West Side, San Antonio

    STEAK N SHAKE IS HIRING MANAGERS looking to MAKE A DIFFERENCE! We have exciting times ahead! What we sell is an experience. We are looking for passionate people with a fun-loving attitude who provide a hospitable service. YOU: • Demonstrate the Golden Rule, • Have a competitive spirit and desire to win, • A track record of proven leadership, • Possess high character and high competence, • Desire to improve the lives of others US: • Desire to improve the lives of employees, customers, franchisees, • Committed to you and your successful journey, • We place trust above all else. This builds loyalty, • Determined to be the employer of choice, placing employees first. We seek to be the maximum wage employer., • Desire to lead and dominate the premium burger segment of the restaurant industry, • Our pace is fast, focused, and effective STEAK N SHAKE SHIFT MANAGER DESCRIPTION: The Shift Manager reports directly to the General Manager. They assist in the day-to-day responsibilities of managing the restaurant, directing the employees, ensuring guest satisfaction and thereby demonstrating the Gold Standard in service. They will partner with the General Manager to meet the business and strategic objectives of the organization. The sky is the limit for those seeking to make a difference in this world! Benefits & Perks Employee discount, Employee assistance program, Paid Training Qualifications • US work authorization (Required), • High school or equivalent (Preferred), • Driver's License (Preferred) SOUND LIKE A GREAT PARTNERSHIP? CLICK NOW TO APPLY!!

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  • Quality Assurance Call Center Analyst
    Quality Assurance Call Center Analyst
    4 days ago
    Full-time
    Downtown, San Antonio

    Analyst I Quality Assurance Center | Data & Insights - On site role Purpose & Impact The Analyst I is an early-career, data-driven problem solver who helps power smarter, faster decisions across Steak 'n Shake. This role sits at the intersection of data, technology, and operations—supporting the transformation of financial and operational data into insights that improve performance, consistency, and quality at scale. This is a growth-oriented role for someone eager to build strong analytical foundations, develop modern reporting capabilities, and learn how data informs real-world business decisions in a fast-paced environment. Work will be performed on-site at our corporate campus. * What You'll Do • Support the development and maintenance of recurring and ad-hoc reports that combine financial, operational, and performance data, • Review, reconcile, and validate datasets to ensure accuracy and consistency, • Assist in building and monitoring key performance indicators (KPIs), dashboards, and scorecards used by leadership and cross-functional teams, • Analyze historical and current data to identify trends, variances, and performance drivers, • Support forecasting models, projections, and scenario analyses used for planning and decision-making, • Translate analytical findings into clear summaries and visual presentations for stakeholders, • Partner with cross-functional teams to support data-driven initiatives and reporting needs, • Contribute to continuous improvement by helping improve data structure, documentation, and analytical workflows, • Assist with internal audits, data validation, and quality assurance activities, • Participate in special projects such as sales forecasting, wage and labor market analysis, and store-level optimization * What You Bring • Bachelor's degree in Mathematics, Statistics, Engineering, Physics, Quantitative Economics, or a related analytical discipline, • 1–3 years of experience in data analysis, business analytics, or a similar quantitative role (internships and relevant project work considered), • Working knowledge of SQL preferred; exposure to analytical or statistical techniques is a plus, • Strong proficiency in Microsoft Excel for analysis and modeling, • Familiarity with Microsoft Word, PowerPoint, and Outlook for communication and presentation, • Strong attention to detail with solid analytical, organizational, and problem-solving skills, • Comfortable working in a dynamic environment with evolving priorities, • Demonstrates curiosity, humility, and a desire to learn and grow, • Passionate about using data and technology to drive better outcomes * Why Join This Team The Quality Assurance Center is building modern, insight-driven capabilities that help a national brand operate smarter every day. As an Analyst I, you'll gain hands-on experience working with real business data, learn from experienced analysts, and build skills that prepare you for advanced analytics and leadership roles. About Steak n Shake Steak 'n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients. We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American company.

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