Boston
Job DescriptionPosition Summary C’yool Yemeni Coffee & Bakery is seeking friendly, dependable, and professional cashiers to welcome guests, take accurate orders, process payments, and provide excellent customer service. The ideal candidate is comfortable working in a fast-paced coffee shop, communicates clearly, and represents C’yool’s commitment to warm Yemeni hospitality. Position Details • Part-time position, • Morning, evening, weekend, and holiday availability may be required, • Weekly schedules may vary according to business needsResponsibilities, • Welcome every guest in a friendly and professional manner., • Explain C’yool’s coffee, tea, bakery, breakfast, and dessert selections., • Take orders accurately at the register, by telephone, or through approved ordering platforms., • Enter item choices, sizes, milk selections, flavors, and modifications correctly., • Ask about allergies and refer ingredient or cross-contact questions to a manager., • Process cash, credit-card, gift-card, and approved digital payments., • Provide receipts and accurate change., • Confirm orders with guests before submitting them., • Organize takeout and delivery orders., • Verify names and order numbers before releasing orders., • Coordinate orders with baristas, bakery employees, and kitchen staff., • Monitor online orders and communicate delays or problems promptly., • Answer customer questions and resolve basic concerns professionally., • Refer refunds, complaints, and unusual requests to a manager., • Keep the register, counter, menus, entrance, and customer areas clean and organized., • Restock cups, lids, napkins, utensils, bags, and takeout supplies., • Monitor dining-room cleanliness and notify the appropriate employee when attention is required., • Follow all cash-handling, refund, discount, void, and complimentary-item procedures., • Complete assigned opening, shift-change, and closing checklists., • Follow all food-safety, sanitation, allergen, workplace-safety, and wage-and-hour requirements., • Perform other lawful duties reasonably related to the position.Qualifications, • Previous cashier, coffee-shop, bakery, retail, or customer-service experience is preferred., • Friendly, patient, and professional attitude., • Strong communication and listening skills., • Ability to learn the complete C’yool menu., • Ability to enter orders and process payments accurately., • Comfortable using a point-of-sale system and online ordering platforms., • Ability to remain calm and organized during busy periods., • Dependable, punctual, and able to work effectively with a team., • Ability to communicate effectively in English; Arabic is helpful but not required., • Food-handler certification is preferred or must be obtained if required.Scheduling and Timekeeping, • Employees must accurately record all working time., • Working before clocking in or after clocking out is prohibited., • Additional shifts, shift exchanges, and schedule changes require management approval., • Employees must notify management before working outside their approved schedule., • All hours worked will be recorded and compensated as required by applicable law.Physical Requirements, • Ability to stand and walk for extended periods., • Ability to bend, reach, and perform repetitive register tasks., • Ability to safely lift and carry up to 30 pounds., • Ability to work around hot beverages, food, kitchen equipment, and cleaning products., • Ability to work in a busy and sometimes noisy environment.