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Job Description:\n\nCompany Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: Impact - The work you do here matters to millions. Growth - Philadelphia is growing, why not grow with it? Diversity & Inclusion - Find a career in a place where everyone belongs. Benefits - We care about your well being. The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.Job Description The Executive Producer in concert with the CCSO leads editorial and production for PHLgovTV. This role will launch and sustain an original programming schedule of three new series premiering September 30, 2026, while managing live broadcast operations, field production, and a growing distribution presence across cable, livestream, YouTube, Roku, Apple TV, and social media. The Executive Producer in concert with the CCSO maintains editorial authority over all PHLgovTV original programming, sets journalistic and creative standards, manages the production budget, supervises a four-person production staff (Senior Producer, Producer, Multiplatform Producer, and Production Technician), coordinates production and hearing-coverage scheduling with the Master Control & Facilities Engineer (Production Lead), coordinates community content partners, and ensures every episode and live broadcast meets PHLgovTV’s quality, accessibility, and mission standards. This is a hands-on production leadership role. The Executive Producer is expected to write, produce, and — where capacity requires — direct and edit, not only manage. The ideal candidate has deep familiarity with Philadelphia’s neighborhoods, civic institutions, and government structure, and brings a demonstrated commitment to public-interest journalism and community storytelling. 1. Editorial & Show-Running Maintain PHLgovTV’s editorial identity, voice, and journalistic standards across all original programming and live broadcasts. Develop season plans, episode concepts, and rundowns for PHLgovTV’s inaugural original series, including Her Seat at the Table and the weekly neighborhood field magazine. Write or oversee segment scripts, run-of-show documents, guest briefing materials, and interview questions for all produced programming. Make editorial decisions regarding content, guests, story angles, and on-air presentation, coordinating with the CCSO in keeping with PHLgovTV’s published Editorial Standards Policy. Ensure all programming aligns with the Mayor’s five strategic priorities. 2. Production Supervision & Day-to-Day Operations Directly supervise the Senior Producer, Multiplatform Producer, and Production Technician; build and maintain the weekly production calendar coordinating episode shoots, post-production deadlines, and publishing schedules. Produce and direct studio shoots for original programming, including talent direction, guest coordination, and technical oversight of the studio environment. Supervise field production, managing multi-person crews, location logistics, filming permits, and on-location safety protocols. Oversee all post-production workflows: footage ingest, edit review and feedback, graphics coordination with OIT Creative Services, and final QC before broadcast delivery to TelVue. Manage deployment of the LiveU LU300S 5G field streaming unit for remote live broadcasts. 3. Government & Civic Transparency Broadcasting Coordinate with the PHLGovTV Production Lead on live broadcast scheduling for Philadelphia City Council sessions, committee hearings, Planning Commission, and Zoning Board; ensure all proceedings are broadcast unedited, in full, and archived in the Philadelphia Citizen’s Hub. Produce supplemental content for the searchable government proceedings archive, including pre- and post-hearing context segments, committee explainers, and searchable metadata. Ensure PHLgovTV is integrated into the City’s emergency communications protocols, including the OEM-governed emergency crawl activation/deactivation workflow. Uphold PHLgovTV’s editorial standards: equitable coverage of all elected officials. 4. Digital Distribution & Social Media Coordination Coordinate with the Director of Digital Strategies and the Multiplatform Producer on PHLgovTV social media content: episode clips, promotional graphics, and platform-specific cuts for Instagram, YouTube, and Facebook. Oversee the PHLgovTV YouTube channel: episode uploads, titles, descriptions, chapter markers for government hearings, and playlist organization. Support OIT’s rollout of PHLgovTV on Roku, Apple TV, and Amazon Fire TV via TelVue CloudCast OTT, managing content organization and metadata within TelVue Connect. Ensure all distributed content meets PHLgovTV’s accessibility standards: closed captions submitted within 72 hours of broadcast; bilingual EN/ES PSA versions produced from launch. 5. Community & Partner Relationships Develop and maintain relationships with the Greater Philadelphia Cultural Alliance, neighborhood CDCs, housing nonprofits (PHDC, DHCD), the School District of Philadelphia, and community media organizations as content and co-production partners. Support programming development for the Simons Recreation Center broadcast facility as a neighborhood origination point from December 2026. 6. KPI Tracking & Reporting Maintain the PHLgovTV production log: track all episodes produced, government hearings broadcast, PSAs aired, and community content submissions received, reviewed, and aired. Contribute to the monthly KPI dashboard and annual Local Content and Service Report. Competencies, Knowledge, Skills and Abilities Strong editorial judgment in public affairs, civic journalism, and documentary production — ability to identify compelling stories and structure narrative content for a civic audience. Hands-on proficiency with professional broadcast production workflows: scripting, pre-production planning, studio and field directing, and post-production review. Demonstrated ability to produce high-quality content on a recurring schedule with a small team and limited resources. Familiarity with broadcast graphics systems (Ross Xpression or equivalent character generators) and on-air lower-third standards. Working knowledge of professional broadcast equipment including production switchers, PTZ camera systems, and signal routing platforms (Ross Video Ultrix/Carbonite a plus); proficiency in NLE editing software (Adobe Premiere Pro, DaVinci Resolve, or equivalent). Understanding of live streaming infrastructure and CDN distribution — experience with TelVue, LiveU, or comparable broadcast IP transmission systems a plus. Familiarity with ADA Title II closed captioning requirements, broadcast captioning workflows, and project management tools (Wrike, Asana, or equivalent). Proven ability to lead small production teams with clarity and accountability, managing staff, freelancers, and civic partners. Strong stakeholder relationship skills — comfortable working with elected officials, City agency communications staff, advocates, and community organizers in the same week. Customer-service orientation: approach every production decision through the lens of what is most useful, accessible, and trustworthy to the people watching. Excellent written and verbal communication: clear, engaging scripts, rundowns, episode descriptions, on-set direction, and presentations to City leadership. Qualifications Bachelor’s degree in Communications, Journalism, Film/Television Production, Media Studies, or a related field — or equivalent professional experience. Graduate degree a plus but not required. Required Experience Minimum 5 years of professional television, video, or broadcast production experience, with at least 2 years in a producer, show-runner, or senior editorial role. Demonstrated experience producing original programming on a recurring schedule — show episodes, documentary series, or regular public affairs programming. Experience managing a production team: directing camera operators, supervising post-production, and coordinating across departments or partner organizations. Experience covering or producing content about government, civic affairs, public policy, or community organizations. Preferred Experience Public broadcasting, municipal government media, PEG access television, or nonprofit civic media. Familiarity with Philadelphia’s neighborhoods, government institutions, civic organizations, and community media landscape. Live government proceedings coverage — City Council, planning commission, zoning, or legislative hearings. Working knowledge of Spanish — a plus for bilingual PSA production. Producing content for simultaneous distribution across cable, streaming, YouTube, and social media. Additional Information Salary: $85,000-$95,000 Salary cannot exceed $95,000 Important: To apply, candidates must provide a cover letter and a resume. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: • We offer Comprehensive health coverage for employees and their eligible dependents • Our wellness program offers eligibility into the discounted medical plan • Employees receive paid vacation, sick leave, and holidays • Generous retirement savings options are available • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness. • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. • Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too! Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth! *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

Job DescriptionEnterprise ArchitectEmployment Type: Full-Time, Senior-LevelDepartment: Information Technology CGS is seeking an experienced senior-level Information Technology Enterprise Architect to support the I.T. business mission of a large-scale government enterprise’s IT infrastructure. The ideal applicant should demonstrate knowledge and experience in organization processes and procedures specific to PMI, ITIL, CISSP, SDLC, Agile, ISSO, Six Sigma, and CMMI. The applicant will also be tasked with collecting information for strategic business mission planning and IT investment. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- The IT Enterprise Architect position requires the candidate to possess knowledge, experience, and abilities to broadly understand an organization’s various technologies and teaming with an organization’s leaders to collect information for strategic business mission planning and IT investment.- The IT Enterprise Architecture candidate will demonstrate s exceptional interpersonal and professional maturity and senior-level IT competency. Exceptional oral and written communication abilities and experience and knowledge and experience in organization processes and procedures specific to PMI, ITIL, CISSP, SDLC, Agile, ISSO, Six Sigma, and CMMI are superlative. - Experienced with various EA frameworks, including Zachman, and TOGAF, the EOUSA Enterprise Architect will provide a view for system owners, planners, designers, developers, and subcontractors to provide a holistic view of the enterprise from different perspectives with the understanding of budget constraints.- Additional demonstrated knowledge and experience in the following areas:- Demonstrated engineering abilities in Windows Desktop applications, remote access, MS Windows 7, SQL Server, VMware, EMC, SAN storage, Cloud as a service, Broadworks, Polycomm, BlackBerry, Apple iOS, information security, wireless technologies, system networking, etc.- Understanding and utilization of ITIL, project management (PMI), Agile, Configuration and Change controls.- Capability in providing technical engineering practices recommendations, advice, and enhancements from integration engagements of prior successful systems integrations.- Exceptional writing/verbal/interpersonal negotiation and communication skills with the ability to work confidently and independently with minor guidance. Ideally, you will also have:- VMware server and VDI understanding/experience.- Knowledge of PKI.- MS Windows 2003 Terminal Server.- MS Windows 2008R2 Server.- Cisco UCS.- Broadworks.- Polycomm.- BlackBerry, iOS, Android OS.- Project Management Professional (PMP).- ITIL.- CISSP. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description This is a remote position. We are looking for energetic individuals that have an interest in providing our clients/customers with excellent customer service from your secured home office. Requirements • Must speak English fluently. • Be able to type 40 words per minute or greater;, • High-speed DSL or cable connection rated at least 10 MB download speed and 2 MB upload speed., • Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. We will ask you to provide a picture of this space. Your workspace must be a dedicated working environment that is used exclusively by you., • A personal desktop computer running a licensed version of Windows 10 or higher (Windows 11 preferred), with 8 GB of RAM (Core i3 processor, or better). Laptops are not eligible for the work-at-home agent program., • A 19″ flat panel monitor (minimum), multiple displays recommended and preferred., • A webcam, for training, compliance, and collaboration purposes., • A wired network connection (wireless is not permitted)., • An approved-brand USB headset for VOIP, • A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 17 or greater, or Android OS 12 or greater. Apple or Samsung brand preferred. Benefits Everyone needs time to relax and enjoy life — and at XACT, we’re firm believers in work-life balance. Our paid time off (PTO) program allows team members to earn time they can use to unwind and enjoy life outside of work. Although we’re open 24 hours a day, we believe in flexible scheduling that integrates work into your life — not the other way around. Set schedules, split shifts, and on-demand shift availability are just a few of the options we offer. Full-time team members are eligible to join our company group plan through Aetna, once eligibility requirements are met. Smile confidently! XACT offers dental insurance through Sun Life to eligible team members. With both low- and high-benefit plan options, you’ll find one that fits your needs and makes you grin. We see you, too! We proudly offer VSP vision insurance to eligible team members. With strong coverage and savings on glasses and contacts, it's easy to see the value. In addition to standard insurance options, we also provide supplemental products through Allstate — including accident, disability, and other coverage choices. Relax — it’s expected. We’re happy to provide safe, comfortable working environments designed with your well-being in mind. Our call centers feature employee lounges, quiet spaces, and cozy places to work. We’re just one big family here, so pull up a seat and join in. As a team member — not an independent contractor — you can count on us for support. Whether you’re working in our contact centers or from your home office, we’ll equip you with the tools, technology, and 24×7 support you need to succeed.

Job DescriptionDescription: Primary Goal: GLOBO’s Customer Account Management Team is tasked with providing a legendary customer experience and ensuring customers achieve their desired outcomes and derive value from GLOBO’s solutions. We are looking for an experienced Senior Customer Success Manager (CSM) with deep healthcare industry experience, executive relationship skills, and a track record of driving measurable business outcomes for complex accounts. The Senior CSM is a trusted advisor to our most strategic healthcare accounts, and will leverage their industry experience, key data insights and an understanding of GLOBO’s products and services to improve language access and drive customer satisfaction, retention, and growth. Responsibilities: Develop Meaningful Long-Term Relationships: • Build and own multi-threaded relationships across each customer's organization, including language access, clinical operations, IT, and patient experience, with a deliberate focus on establishing trusted partnerships with senior and executive leaders. Drive Retention and Growth: • Partner with customers to unlock the full value of GLOBO's solutions, including advising on workflow optimization, service configuration, and new modality adoption, positioning GLOBO as indispensable to the customer's language access strategy., • Identify and close expansion opportunities, including new modalities, integrations, and enterprise-wide rollouts across multi-site health systems., • Own the renewal process end-to-end for assigned accounts, including commercial negotiation and securing multi-year commitments that reflect demonstrated value. Ensure Customer Outcomes & Value: • Develop a deep understanding of each customer's clinical, operational, and financial objectives, and build a measurable account plan that connects GLOBO's solutions to those outcomes., • Define, track, and report on customer-specific KPIs, ensuring that stakeholders at every level consistently understand and can articulate the value GLOBO delivers., • Lead Business Reviews and strategic planning sessions with senior and executive stakeholders, translating performance data into forward-looking recommendations that deepen the relationship. Lead Account Planning & Risk Mitigation: • Develop and own multi-year strategic account plans that align GLOBO’s roadmap and capabilities with the customer’s long-term clinical, operational, and financial objectives., • Own customer health, proactively interpreting utilization data and engagement signals to identify risk early, design targeted interventions, and drive adoption, retention, and revenue expansion., • Maintain internal CRM (Hubspot) to monitor customer health, proactively identify risks, and lead the execution of prescriptive interventions that ensure high satisfaction and retention. Serve as the Voice of the Customer: • Act as the internal voice of the customer, advocating for their priorities, gathering product and service feedback, and partnering with customer stakeholders to resolve challenges and drive value realization., • Partner cross-functionally with Sales, Marketing, Product & Engineering, Customer Support, Implementation, Operations and Finance to ensure customer satisfaction. Additional responsibilities: • Serve as an extension of the Commercial leadership team, including participating in key prospect conversations, RFP responses, and customer advisory opportunities, as well as representing the Customer Account Management team in internal cross-functional forums., • Own the development of key resources, playbooks, governance materials, and internal processes that set the standard for the CAM organization., • Serve as a mentor to others on the CSM team to further develop their skillset. Required Minimum Education and Experience: • A Bachelor’s degree or equivalent., • 8+ years of experience in post-sales customer success or account management, including at least 3 years managing enterprise or health system accounts., • Excellent verbal and written communication skills., • Excellent time management and project management skills., • Demonstrated experience navigating complex contract negotiations., • Experience managing customer lifecycles within a CRM (Hubspot preferred) and proficiency in remote collaboration tools., • High level of initiative, accountability, and follow-through., • Ability to manage multiple initiatives and projects and prioritize needs., • Strong sense of service and passion for health equity and GLOBO’s mission of “Helping people communicate when it matters most”., • Possession of a valid Driver’s License and a clean driving record. Ability to manage independent transportation to various client sites and regional travel hubs., • Authorized to legally work for any employer in the United States., • Willingness to submit to any requested background checks. Additional Preferred Requirements: • An understanding of the language access industry, regulatory requirements, and common workflows., • Prior experience at a high growth company in a decentralized environment., • Experience with Google Docs and Apple/Mac Operating System., • Hubspot proficiency. Travel Requirements: 30 - 50% domestic travel requirement for on-site client visits and industry events. GLOBO Foundations Core Competencies: GLOBO has created a roadmap to success outlining the key KSA’s and competencies in each job band. To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies. Drive Results—Takes accountability for individual outcomes - good or bad. Prioritizes work to support Company rocks. Communicate Effectively - Asks questions to ensure understanding. Listens with intent to understand. Developing Self and Others - Expands self-awareness and is open to feedback. Takes ownership/Seek opportunities of learning, career growth, and development. Growth-Focused -Develops a growth mindset by keeping an open mind during change. Seeks opportunities to move out of comfort zone. Customer Centricity -Consistently provides excellent customer service. Actively gathers and leverages information to understand current and emerging customer priorities, problems, expectations, and needs - present proposed solutions within area of responsibility. Supervisory Responsibilities: This position does not have direct supervisory responsibilities. However, the Senior CSM is expected to mentor and coach team members and may lead cross-functional project teams. Work Environment: This position predominantly operates in a remote/home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. Persons with mental or physical disabilities as defined by the Americans With Disabilities Act are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position. Requirements:

Job DescriptionDescription: This job is an International Corporate Contract position. Applicants must be located outside of the United States. JOB DESCRIPTION Position: Customer Service Representative I Status: Contract Supervisor’s Title: Call Center Team Lead Date Primary Goal: The Customer Service Representative I facilitates intake calls and requests ranging from on-demand to scheduled language services for our flagship customers. This role is responsible for creating a best-in-class customer experience by consistently delivering clear, efficient and valuable support to callers. Responsibilities: Facilitate intake calls via video and audio, providing customer service and support to callers and triaging and routing them accordingly Achieve satisfactory call quality, both behavioral and technical, as measured through call quality reviews Log and track both calls and scheduling requests while servicing clients by typing notes into our proprietary system Provide exceptional client service experiences Address opportunities to maintain and improve business relationships with clients Other duties as assigned Required Minimum Education and Experience: High School Diploma or equivalent Strong customer service skills and a positive attitude Must have reliable high-speed internet with sufficient bandwidth Experience with call center software and scheduling tools Comfortable in a dynamic, fast-paced, and multi-line call center environment Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel Experience with Google Docs and Apple/Mac Operating System preferred Additional Preferred Requirements: Ability to work independently in a decentralized environment, without the reliance on direct authority Highest level of personal and professional integrity and ethics Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel Broad understanding of current and emerging technology practices High level of initiative, accountability, and follow-through Value strong teamwork and collaboration skills Demonstrated problem solving and decision-making skills; Ability to manage multiple initiatives and projects and prioritize needs Ability to work in a private, dedicated workspace in order to comply with HIPAA regulations Strong sense of service and passion for the company and business Authorized to legally work for any employer in the United States Willingness to submit to any requested background checks Fluent in English GLOBO Foundations Core Competencies: GLOBO has created a roadmap to success outlining the key KSA’s and competencies in each job band. To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies. Drive Results—Takes accountability for individual outcomes - good or bad. Prioritizes work to support Company rocks. Communicate Effectively - Asks questions to ensure understanding. Listens with intent to understand. Developing Self and Others - Expands self-awareness and is open to feedback. Takes ownership/Seek opportunities of learning, career growth, and development. Growth-Focused -Develops a growth mindset by keeping an open mind during change. Seeks opportunities to move out of comfort zone. Customer Centricity -Consistently provides excellent customer service. Actively gathers and leverages information to understand current and emerging customer priorities, problems, expectations, and needs - present proposed solutions within area of responsibility Supervisory Responsibilities: This position does not have direct supervisory responsibilities. Work Environment: This position predominantly operates in a remote/home office environment. This role routinely uses standard office equipment such as computers and phones, and requires talking on the phone, typing, and reading call log notes. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. Persons with mental or physical disabilities as defined by the Americans With Disabilities Act are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position. Employee Acknowledgement I have read the above job description and I understand and accept the responsibilities and requirements for this position. I also understand and agree that such requirements may be amended and/or adjusted at any time and that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Requirements:

Job DescriptionDescription: Primary Goal: GLOBO’s Customer Account Management Team is tasked with providing a legendary customer experience and ensuring customers achieve their desired outcomes and derive value from GLOBO’s solutions. We are looking for a passionate Customer Success Manager (CSM) with proven relationship building and project management skills to join the team. The CSM will build deep, multi-threaded relationships, and use proactive data insights and an understanding of GLOBO’s products and services to improve language access and maximize customer retention and growth. Responsibilities: Develop Meaningful Relationships: • Serve as the point of contact for a portfolio of customers., • Build and maintain deep, multi-threaded long-term relationships with key language access stakeholders across all levels of the organization, including executive leadership. Drive Adoption & Utilization: • Proactively monitor customer health and utilization data, delivering training, advising on best practices, workflows, and configuration options to drive product adoption and maximize usage and value realization. Ensure Customer Outcomes & Value: • Understand, measure, and report on customer business goals and key performance indicators (KPIs), ensuring customers achieve their desired outcomes and continually recognize the value of GLOBO’s solutions., • Lead Quarterly Business Reviews, Annual Reviews, and ad hoc customer meetings. Lead Account Planning & Risk Mitigation: • Develop comprehensive account plans and lead the execution of the account strategy., • Maintain internal CRM (Hubspot) to monitor customer health, proactively identify "at-risk" accounts, and lead the execution of prescriptive interventions that ensure high satisfaction and retention., • Own the contract renewal process for assigned accounts, including proactive risk mitigation, negotiating terms, and securing on-time renewal commitments., • Actively identify and develop opportunities to expand GLOBO’s service offerings for upsell/cross-sell and provide additional value to clients. Serve as the Voice of the Customer: • Act as the internal voice of the customer, advocating for their priorities, gathering product and service feedback, and partnering with customer stakeholders to resolve challenges and drive value realization., • Partner cross-functionally with Sales, Marketing, Product & Engineering, Customer Support, Implementation, Operations and Finance to ensure customer satisfaction. Required Minimum Education and Experience: • A Bachelor’s degree or equivalent., • 5+ years of experience in a customer-facing role (post-sales account management, customer success, or comparable experience) within healthcare technology/operations., • Excellent verbal and written communication skills., • Excellent time management and project management skills., • Demonstrated experience navigating complex contract negotiations., • Experience managing customer lifecycles within a CRM (Hubspot preferred) and proficiency in remote collaboration tools., • High level of initiative, accountability, and follow-through., • Ability to manage multiple initiatives and projects and prioritize needs., • Strong sense of service and passion for health equity and GLOBO’s mission of “Helping people communicate when it matters most”., • Possession of a valid Driver’s License and a clean driving record. Ability to manage independent transportation to various client sites and regional travel hubs., • Authorized to legally work for any employer in the United States., • Willingness to submit to any requested background checks. Additional Preferred Requirements: An understanding of the language access industry, regulatory requirements, and common workflows. Prior experience at a high growth company in a decentralized environment. Experience with Google Docs and Apple/Mac Operating System. Travel Requirements: 25 - 30% domestic travel requirement for on-site client visits and industry events. GLOBO Foundations Core Competencies: GLOBO has created a roadmap to success outlining the key KSA’s and competencies in each job band. To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies. Drive Results—Takes accountability for individual outcomes - good or bad. Prioritizes work to support Company rocks. Communicate Effectively - Asks questions to ensure understanding. Listens with intent to understand. Developing Self and Others - Expands self-awareness and is open to feedback. Takes ownership/Seek opportunities of learning, career growth, and development. Growth-Focused -Develops a growth mindset by keeping an open mind during change. Seeks opportunities to move out of comfort zone. Customer Centricity -Consistently provides excellent customer service. Actively gathers and leverages information to understand current and emerging customer priorities, problems, expectations, and needs - present proposed solutions within area of responsibility. Supervisory Responsibilities: This position does not have direct supervisory responsibilities. Work Environment: This position predominantly operates in a remote/home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. Persons with mental or physical disabilities as defined by the Americans With Disabilities Act are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position. Requirements:

Job DescriptionDescription: Primary Goal: GLOBO’s Customer Account Management Team is tasked with providing a legendary customer experience and ensuring customers achieve their desired outcomes and derive value from GLOBO’s solutions. We are looking for a passionate Customer Success Specialist (CSS) with relationship-building and project management skills to join the team. The CSS will develop relationships, and use proactive data insights and an understanding of GLOBO’s products and services to improve language access and maximize customer retention and growth. Responsibilities: Develop Meaningful Relationships: • Serve as the point of contact for a portfolio of customers., • Build and maintain long-term relationships with key language access stakeholders across all levels of the organization. Drive Adoption & Utilization: • Monitor customer health and utilization data, delivering training, advising on best practices, workflows, and configuration options., • Design and deploy digital motions to drive product adoption and maximize usage and value realization. Ensure Customer Outcomes & Value: • Understand, measure, and report on customer business goals and key performance indicators (KPIs), ensuring customers achieve their desired outcomes and continually recognize the value of GLOBO’s solutions., • Support Quarterly Business Reviews, Annual Reviews, and lead ad hoc customer meetings. Support Account Planning & Risk Mitigation: • Contribute to account plan development and support the execution of the account strategy., • Maintain internal CRM (Hubspot) to monitor customer health, proactively identify "at-risk" accounts, and lead the execution of prescriptive interventions that ensure high satisfaction and retention., • Own the contract renewal process for assigned accounts, including proactive risk mitigation, negotiating terms, and securing on-time renewal commitments., • Actively identify and develop opportunities to expand GLOBO’s service offerings for upsell/cross-sell and provide additional value to clients. Serve as the Voice of the Customer: • Act as the internal voice of the customer, advocating for their priorities, gathering product and service feedback, and partnering with customer stakeholders to resolve challenges and drive value realization., • Partner cross-functionally with Sales, Marketing, Product & Engineering, Customer Support, Implementation, Operations and Finance to ensure customer satisfaction. Required Minimum Education and Experience: • A Bachelor’s degree or equivalent., • 3+ years of experience in a customer-facing role (post-sales account management, customer success, or comparable experience) within healthcare technology/operations., • Excellent verbal and written communication skills., • Excellent time management and project management skills., • High level of initiative, accountability, and follow-through., • Ability to manage multiple initiatives and projects and prioritize needs., • Strong sense of service and passion for health equity and GLOBO’s mission of “Helping people communicate when it matters most”., • Possession of a valid Driver’s License and a clean driving record. Ability to manage independent transportation to various client sites and regional travel hubs., • Authorized to legally work for any employer in the United States., • Willingness to submit to any requested background checks. Additional Preferred Requirements: • Prior experience at a high growth company in a decentralized environment., • Experience with Google Docs and Apple/Mac Operating System., • Demonstrated experience navigating difficult contract negotiations or service recovery "save" situations., • Experience managing customer lifecycles within a CRM (Hubspot preferred) and proficiency in remote collaboration tools. Travel Requirements: 25 - 50% domestic travel requirement for on-site client visits and industry events. GLOBO Foundations Core Competencies: GLOBO has created a roadmap to success outlining the key KSA’s and competencies in each job band. To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies. Drive Results—Takes accountability for individual outcomes - good or bad. Prioritizes work to support Company rocks. Communicate Effectively - Asks questions to ensure understanding. Listens with intent to understand. Developing Self and Others - Expands self-awareness and is open to feedback. Takes ownership/Seek opportunities of learning, career growth, and development. Growth-Focused -Develops a growth mindset by keeping an open mind during change. Seeks opportunities to move out of comfort zone. Customer Centricity -Consistently provides excellent customer service. Actively gathers and leverages information to understand current and emerging customer priorities, problems, expectations, and needs - present proposed solutions within area of responsibility. Supervisory Responsibilities: This position does not have direct supervisory responsibilities. Work Environment: This position predominantly operates in a remote/home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. Persons with mental or physical disabilities as defined by the Americans With Disabilities Act are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position. Requirements:

Symphonic is a fully independent music technology, distribution, and marketing company based in Tampa, Florida, with a global team and presence in New York City, Nashville, and major music markets worldwide, supporting independent artists and labels internationally. We're passionate about music, but even more passionate about the people behind it. We're looking for curious, driven, and collaborative individuals who want to build, learn, and grow with us. We believe diverse perspectives make better teams, better products, and better outcomes, and we're committed to creating a workplace where everyone belongs. The Business and Legal Affairs Associate will work remotely, reporting to the Director of Business and Legal Affairs, who is based in Charlotte, North Carolina, and leads our Legal Team. In a Nutshell Symphonic Distribution is seeking a detail-oriented and proactive Business and Legal Affairs Associate to support our growing Legal Team, reporting to and working directly with the Director of Business and Legal Affairs. This role focuses on creating and maintaining contract frameworks across a range of agreement types, with particular emphasis on custom client deals, digital distribution agreements, and other related contracts. The ideal candidate has strong organizational and communication skills and the ability to manage multiple ongoing projects with sound judgment and limited oversight. This is an opportunity to contribute meaningfully to empowering artists, labels, and managers with the tools and expertise they need to thrive in today's music industry. • Draft and update contract frameworks and templates for digital distribution agreements, licensing arrangements, and other custom client and partner deals., • Review, redline, and help negotiate digital distribution agreements, addenda, and custom client and partner deals, escalating novel or high-risk issues to the Director., • Collaborate with internal stakeholders to understand business needs and incorporate them into contractual terms., • Maintain and manage legal workflows and contract lifecycle updates via project management tools (primarily Monday.com or other applications as requested)., • Track the status of contract projects and provide timely updates to the Director of Business and Legal Affairs and relevant teams., • Conduct entity verification and KYC/KYB diligence across U.S. and international registries, sanctions/PEP screening, and identity verification, and summarize findings for internal stakeholders., • Assist Legal and Finance with deal diligence, including vetting the contracting party, client rightsholdership, client history, account information, and other data necessary for advising internal stakeholders and drafting accurate contracts., • Support general legal and operational initiatives, including research, internal documentation, and compliance projects., • Help ensure consistency in legal language and formatting across documents., • Maintain organized and up-to-date records of contract templates, revisions, and executed documents., • Research and analyze trends and emerging law and industry practices related to operations, contracting, copyright, improper activity, and other legal matters., • Communicate and liaise with internal stakeholders concerning legal policies, processes, and procedures., • Provide support on escalated legal matters., • Brief the Director of Business and Legal Affairs regularly and consistently on the status of contracting activities., • Complete other projects as identified by the Business and Legal Affairs Team., • Bachelor's degree required; J.D., paralegal certificate, or equivalent legal training strongly preferred., • J.D. with meaningful business and legal affairs internship or work experience, OR three to five years of post-graduate experience in a B&LA, contracts, or transactional environment. Music, entertainment, or technology background preferred but not required., • Proficiency with contract/project management platforms (e.g., Monday.com, Dropbox, Google Workspace, HubSpot)., • Strong written and verbal communication skills., • Highly organized with exceptional attention to detail., • Strong time management skills with the ability to handle multiple tasks and meet tight deadlines., • Self-motivation with a strong sense of initiative., • High energy, high-volume, detail-oriented work style with the drive to own your workload and grow fast., • Coachable and confident, with the ability to take ownership of projects, receive feedback, and iterate quickly., • Excitement to keep learning and to become a go-to for knowledge and resources., • Ability to fully engage and integrate with the team while working remotely., • High standard of ethics and the ability to maintain confidential information., • Fluency in Spanish and/or Portuguese is not necessary but would be super helpful!, • Familiarity with music licensing, intellectual property, and digital distribution., • Passion for contracting, IP rights and licensing, copyright law, and related topics such as AI issues and regulation., • Keen interest in the legal aspects of the independent distribution and music space., • At least one year of experience drafting distribution agreements and other music licensing contracts., • Experience collaborating with Deal, Sales, and Finance Teams., • A can-do attitude and willingness to tackle matters outside the core area of expertise., • This position reports to the Director of Business and Legal Affairs, who leads our Legal Team. The role is designed to grow: the right candidate will handle first-pass agreements, redlines, contract intake, and diligence within the first few months, with a path toward increasingly independent drafting and negotiation as the Legal function scales., • This position is remote, with an expectation that the candidate will remain a resident in the location of hire., • Minimal travel may be required., • Candidates must be current residents of Philadelphia, PA. About Symphonic Symphonic Distribution enables content creators to fully maximize their music's revenue and grow their global audience. The company focuses on working with: record labels, artists, managers, producers, social media influencers, and even distributors just like us to get their messages seen and heard. While our core business is to distribute music digitally and physically for the many talented creators that we have the honor of working with, we focus on a number of services, such as: Physical Distribution, User Generated Content Monetization on YouTube, Tik Tok, Triller, Instagram, Release Promotion such as Playlist pitching, marketing diagnostics, strategy and a number of other very important services to ensure that creators are maximizing and collecting on as many royalties as possible. Symphonic also showcases one of the largest partnership networks available, partnering with Spotify, Apple Music, Pandora, Amazon, and many other services where music can be consumed on.

Acceleration Partners is hiring a Senior Partner Growth Manager, Platform Partnerships to own and grow platform and API partnerships that drive SMB advertiser acquisition and revenue at scale for our client, TikTok For Business. This role will sit at the intersection of product, engineering, and go-to-market: structuring deals, deepening technical integrations, and accelerating how partners bring TikTok For Business to their merchants and clients. The most critical phase of this role spans from initial business development through complete partner onboarding and integration. That means the ideal candidate is a true hunter: someone who can identify and close new partnership opportunities and then drive them all the way through to live, operational integrations. We're looking for a fast learner with commercial instincts and the technical curiosity to bridge the gap between business development and engineering. • Partnership Business Development - Identifies, pursues, and closes new platform and API partnerships with CRM platforms, e-commerce tools, and marketing automation providers. Owns the full BD cycle from first contact through signed agreement. Builds and maintains a strong network across the platform partnership ecosystem and represents TikTok For Business at senior and C-level engagements., • Partner Onboarding and Integration - Drives the critical post-close phase: shepherding partners through technical onboarding, scoping API integration requirements, and working closely with product and engineering teams to get integrations live. Translates commercial commitments into operational reality, ensuring partners can activate advertisers at scale via TikTok For Business APIs., • Joint Go-To-Market Execution - Co-creates and executes co-marketing, co-selling, and activation programs with partners to drive advertiser onboarding. Builds joint GTM motions that connect TikTok platform strengths to each partner's merchant or client base, with the goal of growing effective monthly active advertiser (EMAA) counts., • Performance Ownership and Reporting - Tracks and owns partnership KPIs including registrations, new customer acquisition (NCA), EMAA, and revenue. Uses data to identify what is working, what isn't and where to focus energy. Brings a structured, analytical approach to optimization across a portfolio of partnerships., • Cross-Functional Collaboration - Acts as the connective tissue between external partners and internal product, engineering, and marketing teams. Communicates partner needs clearly, flags integration blockers early, and ensures internal teams have the context to prioritize and execute effectively. By 6 months... You've mapped the target partner landscape, initiated outreach with priority prospects, and moved at least one partnership from initial conversation into active onboarding or integration scoping. You understand TikTok's API products well enough to hold credible conversations with partner technical teams, and you're building internal relationships with the product and engineering stakeholders you'll rely on throughout the integration process. By 1 year... You've closed and fully onboarded multiple strategic partnerships, with each contributing measurable advertiser activations and EMEA growth. You have a structured pipeline of BD opportunities, a joint GTM motion running with at least one anchor partner, and a clear view of which partnership types produce the best returns. Your reporting is proactive, your cross-functional relationships are strong, and you're actively shaping how the team approaches platform partnerships. • Hunter mentality: driven to open new partnerships, not just manage existing ones. Gets energy from pursuing and closing., • Fast learner who can get up to speed on a new technical product quickly. Formal training will be provided during onboarding., • Comfortable at the intersection of commercial and technical. Can hold a credible conversation with both a C-suite partner and an engineering team., • Operates with urgency. Knows that the window between deal close and active integration is where partnerships succeed or stall., • Structured and data-driven. Tracks their pipeline, knows their numbers, and makes optimization decisions with evidence., • Strong communicator across all levels, from merchant-facing partners to internal product and leadership teams., • Works well independently in a remote environment and manages multiple active partnerships without dropping the ball on any., • 5+ years of experience in platform partnerships, business development, or API partnership management., • Proven track record closing and operationalizing partnerships, not just sourcing them., • API and technical fluency: comfortable reading API documentation, discussing integration requirements with engineering teams, and identifying where technical configurations create (or block) commercial value. Candidates with a strong understanding of digital advertising or experience at a tech or ad-tech company are also considered, with hands-on training provided during onboarding., • Solid understanding of digital advertising, particularly how SMBs buy ads and how platform ad products (pixel, conversion tracking, campaign creation) function., • Commercial acumen: understands partnership economics, can structure win-win deals, and knows how to measure impact., • Fluent in English (required). Additional major European language (German, French, Spanish, Italian, or Dutch) is a strong plus., • Experience working cross-functionally with product, engineering, and marketing teams., • Bachelor's degree., • Ability to travel when needed for partner meetings, conferences, and internal team events. Nice to Have: • Experience working with Shopify, WooCommerce, Salesforce, HubSpot, or similar platform partners., • Background working at or with a marketplace, platform ecosystem, or API-first business., • Familiarity with TikTok's ad products and the SMB advertiser journey. Why Acceleration Partners? Acceleration Partners is the world's largest and first-to-market Partnership Marketing Agency creating and nurturing partnerships that drive exceptional measurable outcomes for their clients. Managing clients in 40+ countries, AP's global team of 300+ focuses on data-driven strategies that connect brands to the right consumers through affiliate and influencer. All of our work is supported by APVision, our proprietary technology suite which leverages the largest dataset of any agency in the Partnership Marketing agency ecosystem. Serving over 200 brandsincluding household names like Amazon, Apple, Target, Google, Marriott, Coinbase, and BurberryAP's diversified team is creating what's next in the industry by building high-performing partnership marketing programs. As the only truly integrated global partnerships agency, AP prides itself on being at the cutting edge of industry developments and leveraging proven expertise to deliver unique solutions for brands seeking sustainable growth. AP Perks & Benefits - What We Offer • 100% remote work for everyone, • Group medical, dental, and vision coverage insurance (with opt-out benefits), • 401K with matching, • Open Paid Time Off, • Summer & Holiday Wellness Breaks in July and December, • Volunteer and Birthday Time Off, • Focus Fridays, • Paid Parental Leave Benefits, • Wellness, Technology & Education Allowances, • Paid sabbatical leaves, donation matching, and more!, • Target Salary is $75,000 - $95,000 depending on location and experience Benefits may vary based on employment status or country location. Acceleration Partners is committed to a diverse workforce and we are an equal opportunity employer. We evaluate applicants regardless of an individual's age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status.

Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder. Circle is looking for a Lead KYC Utility Analyst, to join its Compliance Operations team and conduct complex reviews and projects in Circle's KYC team. The Lead Analyst is responsible for end-to-end KYC lifecycle processes including onboarding, periodic reviews, event-driven reviews, and offboarding. You'll operate at the intersection of some of the most innovative products and customers and support Circle's efforts to ensure the safety of its platform through in-depth customer investigations and continuous monitoring of various threat vectors across the KYC landscape. What you'll work on: • Conducting detailed assessments of complex customers for risk of money laundering, financial crimes and terrorist financing through thorough review and enhanced due diligence, including review of negative news and nature of business, • On-going monitoring of customers, including counterparty compliance calls, assessing of transactional activity, collecting and testing samples of customer files, • Partnering with key internal stakeholders including business teams and other control functions to monitor client relationships on an ongoing basis and ensure compliance with regulatory expectations., • Recommending appropriate risk-based business actions to be taken to onboard customer and/or on-going monitoring., • Completing written report of findings, including comprehensive details, narratives and recommendations., • Identifying risk appetite of customer and take appropriate decision of onboarding/rejecting the customer, • Recommending course of action to management based on an analysis of the findings, • Ensure the highest standards of documentation and quality in the execution of onboarding and periodic review processes, • Closely following regulatory, compliance, and enforcement developments in the cryptocurrency industry to ensure processes are kept up to date, • Drive standardization and optimization of KYC workflows across regions., • Support technology teams in defining requirements for KYC systems and tools (e.g., onboarding platforms, document repositories, screening solutions)., • Monitor and analyze KYC metrics to identify trends and propose solutions for operational efficiency. What you'll bring to Circle: • 7+ years of relevant experience in AML and KYC reviews for corporates, • 2+ years in crypto, preferable in onboardings requiring specialized due diligence, • A passion for harnessing the power of digital currency and blockchain technology and services built on top of it. Deep understanding of blockchain technology, • First-class investigative capabilities and problem-solving skills, able to bring structure to ambiguous problems, generate hypotheses, coordinate research and analysis, fluently manipulate data, conduct analysis, and synthesize insight., • A get things done mindset, able to think strategically and take initiative to move forward tactically, continually iterate and improve, while anticipating demands of leadership., • Experience collaborating cross functionally and driving results while working with a wide variety of stakeholders., • Proven experience working collaboratively and effectively with the ability to work with multiple stakeholders and internal teams. Appreciate direct communication., • Experience and comfort working in an ever changing industry and the flexibility to quickly react to changing demands. Never tired of learning., • Strong communication skills and presence, ability to interface with internal and external teams, • B.A./B.S. degree; quantitative or technical degree a plus, • CAMS, CFCS or CFE certification is a plus., • Work effectively in a fully remote environment with teams spanning multiple time-zones (our team is across the US, Europe & APAC)., • You have experience/familiarity with Slack, Apple MacOS and GSuite. Circle is on a mission to create an inclusive financial future, with transparency at our core. We consider a wide variety of elements when crafting our compensation ranges and total compensation packages. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. Base Pay Range: $140,000 - $185,000 We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status required by the laws in the locations where we hire. Additionally, Circle participates in the E-Verify Program in certain locations, as required by law. Should you require accommodations or assistance in our interview process because of a disability, please reach out to accommodations@circle.com for support. We respect your privacy and will connect with you separately from our interview process to accommodate your needs.

The Assistant Manager of Operations, as part of the College of Liberal Arts and Sciences (CLAS) IT Team, leverages University and College resources to support the academic, research, and administrative objectives of the College, with a focus on day-to-day operations. Lead the implementation and adoption of TeamDynamix (TDX) platform for CLAS, in collaboration with UTS to streamline support processes, improve service delivery, and enhance the technology support experience for faculty and staff. Assist with directing and managing the team of IT staff, including student workers, in coordinating workload delegation, onboarding, and performance management while serving as the primary liaison for college-wide web services. Assist with CLAS IT project planning, prioritization, and implementation. Ignite Your Career at Villanova University! Whether undergraduate or graduate, faculty or staff, each community member brings with them a wealth of experiences that enrich our University and shift our perspectives. As a part of this community, your work will improve lives and ignite change! Villanova is a Carnegie-classified doctoral university. From its founding in 1842 to its position today as a nationally recognized leading university, Villanova University has forged a path of academic excellence. The University is in the Philadelphia metropolitan area, home to a large concentration of universities, industries, and government labs. Why work at Villanova? Join a mission-driven organization. Since Villanova University's founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others. Villanova has been included among the nation's best colleges and universities. VU's inclusion again in U.S. News & World Report's 2023 "Best Colleges" rankings is another indication of the University's continued prominence and forward momentum. We believe that an inclusive community fosters an understanding and appreciation for diversity among our students, faculty, staff and administrators. The UNITAS Office of Community Enrichment works to address issues of equity and justice in a variety of ways including workshops, events and employee resource groups. Villanova's most precious asset is our people. Even as a part-time employee, you will receive access to certain benefits, including tuition assistance and more. Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values. Duties and Responsibilities: CLAS IT Daily Functions Establishes and leads a collaborative, shared-service IT support model that delivers coordinated, cross-team service to faculty and staff. Oversees a "closed-loop" service desk, managing end-to-end intake, triage, escalation, and resolution of requests while ensuring seamless handoffs across teams. Partners with CLAS IT Manager and senior leadership to align priorities, budgets, and resource allocation, ensuring responsive support and stakeholder alignment across the College. Support College-wide digital infrastructure and web services providing administrative oversight and specialized training for SharePoint (Classic/Modern), Adobe Experience Manager (AEM), and personal web hosting environments (cPanel/WordPress). Manage immersive and collaborative workflows including the lifecycle management of mobile video conferencing assets and the administration of specialized university applications (Bio Tool, Event Manager). Work with CLAS IT Manager and other technology teams to resolve complex or escalated issues, ensuring a seamless support experience for CLAS faculty, staff, and students. Team Leadership & Administrative Management Confer with UTS for best practices of IT Service Management (ITSM), continuously improving service-level expectations and support commitments. Assist CLAS IT Manager with a commitment to excellence in overseeing day-to-day decision-making of a diverse technical team. Assist CLAS IT Manager with fiscal and project priorities by managing IT budgets, procurement workflows (including managing the department procurement card), and multi-stakeholder project timelines from inception to completion. Provide stewardship by guiding Information Security standards and representing CLAS IT in university-wide committees to balance departmental autonomy with Villanova/UTS principles. Develop and maintain a support matrix that clearly outlines service ownership, escalation paths, and collaboration points between CLAS IT and UTS, helping ensure efficient and coordinated support for faculty and staff. Participate in cross-functional technology initiatives and project teams, representing CLAS priorities while contributing to broader University technology goals. Contribute to knowledge management efforts by creating and maintaining documentation, support procedures, and self-service resources that benefit both CLAS and the wider University community. Further CLAS IT Technical Support Departmental desk-side, phone, email and remote assistance for Windows/Mac hardware, software, mobile devices and printers. Primary support contact for College Type 2 email accounts. Maintain College computing resources. Conference Room Management Administration. Office 365 training/evangelization. AEM Technical Lead for College Websites Manage website lifecycle, design, content, functionality and maintenance. SharePoint knowledge/training. Trainer Develop in-house resource materials. One-on-one and group instruction for common and specialized software environments. Digital Signage Administration Daily checks on the system. Playlist creation and maintenance. Liaison to UTS staff deploying signage engines. Other Job Functions Mendel Medal Symposium Technical Consultant. Limited IT support for CLAS graduate students as requested. Field departmental social media questions. Minimum Qualifications: Formal Education Bachelor's degree in a related field. Work Experience 3-5 years of related experience (including supervisory experience) in information technology support and systems, or an IT-related position that includes website CMS and SharePoint administration. Experience working within an IT Service Management (ITSM) framework, including the use of service management platforms to manage incidents, requests, and related workflows. Experience working in a service desk or customer support environment, including ticket triage, prioritization, escalation coordination, and service-level management. Experience developing service expectations, support processes, and collaborative support models that enhance customer satisfaction and service quality. Work Skills Ability to diagnose and solve technical problems, multitask, prioritize, and take initiative. Demonstrated capacity to work and effectively communicate with faculty and staff of varying skill levels in a professional environment. Demonstrated ability to lead a team and make sound operational decisions independently. Ability to supervise and delegate work as needed to staff members and student workers. Ability to provide support and training to College faculty and staff. Excellent written and verbal communication skills. Ability to remain agile and constantly re-evaluate priorities and execute tasks on a daily basis. Highly detail-oriented. Specific Job Knowledge Understanding of computer and network principles. Extensive knowledge and experience with Windows and Apple Operating Systems, Android and iOS mobile platforms, SharePoint and Sharegate Services, Windows and Apple Servers, and Microsoft Office Suite. Experience with website development, HTML, and website Content Management Systems. Experience contributing to IT project planning and service delivery improvement. General knowledge of Linux operating systems. General knowledge of Adobe Creative Cloud. Knowledge of computer hardware troubleshooting and repair. Experience maintaining computer lab environments. Experience with A/V systems. Equipment Knowledge Laptop, desktop, workstation, and server hardware knowledge. Knowledge of Apple desktop, laptop, and proprietary hardware. Understanding and knowledge of IEEE standards. Preferred Qualifications: Formal Education Advanced certifications in Microsoft 365, SharePoint, Adobe Experience Manager (AEM), or equivalent platform credentials. Work Experience Microsoft, Apple, and SharePoint certifications a plus. Experience in a higher education IT environment. Familiarity with academic department support structures and faculty/staff technology needs. Prior experience in a supervisory or team lead role, with demonstrated experience managing staff workload and contributing to personnel processes. Prior experience serving in an acting or interim management capacity. Experience with IT budget tracking or technology procurement processes. Work Skills Experience developing training materials and delivering technology instruction to non-technical audiences. Experience contributing to staff performance reviews or professional development planning. Demonstrated ability to manage competing team priorities and communicate effectively with institutional leadership. Comfort managing competing priorities across multiple stakeholders in a fast-paced environment. Specific Job Knowledge Familiarity with Adobe Experience Manager (AEM) for web content management. Experience with digital signage platforms. Knowledge of cPanel, Softaculous, and WordPress in a hosted environment. Familiarity with video conferencing platforms and scheduling tools. Equipment Knowledge Experience with mobile video conferencing hardware and conference room A/V systems. Other Familiarity with Villanova University systems, tools, and organizational structure is a plus.

Administrative Assistant - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Administrative Assistant experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session), • $300-$750 (multi-session studies) This position is perfect for those looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call centre employee or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Call Center Representative Agent experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session), • $300-$750 (multi-session studies) This position is perfect for those looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Data Entry Clerk - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Data Entry Clerk experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • High school diploma or it’s equivalent, • $75-$150 (per 1 hour session), • $300-$750 (multi-session studies) This position is perfect for those looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk, admin assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call centre employee or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Data Entry Clerk - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Data Entry Clerk experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • High school diploma or it’s equivalent, • $75-$150 (per 1 hour session), • $300-$750 (multi-session studies) This position is perfect for those looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk, admin assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call centre employee or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Call Center Representative Agent experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session), • $300-$750 (multi-session studies) This position is perfect for those looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Data Entry Clerk - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Data Entry Clerk experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • High school diploma or it’s equivalent, • $75-$150 (per 1 hour session), • $300-$750 (multi-session studies) This position is perfect for those looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk, admin assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call centre employee or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Call Center Representative Agent experience is not necessary but helpful, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • $75-$150 (per 1 hour session), • $300-$750 (multi-session studies) This position is perfect for those looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a data entry clerk, administrative assistant, receptionist, warehouse or factory worker, driver, medical assistant, nurse, call center representative, call center agent or anyone who is looking for a flexible part time remote work from home job, this is a great position to supplement your income.

Job Description POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance., • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system., • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite., • Provide foundational support for macOS environments to assist users of Apple devices., • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software., • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices., • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability., • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment., • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software., • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required., • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions., • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment., • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs., • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity., • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential., • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365., • Experience with PC and laptop hardware installation, configuration, and troubleshooting., • Familiarity with enterprise antivirus and endpoint protection solutions., • Experience with helpdesk ticketing systems and IT service management practices., • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices., • Familiarity with enterprise encryption solutions and Windows device management via Active Directory., • Strong analytical, problem-solving, and technical troubleshooting abilities., • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs., • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences., • Demonstrated commitment to delivering high-quality customer service to internal stakeholders., • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities., • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment., • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds., • May require bending, kneeling, or crouching to install or service equipment., • Work is performed primarily in a standard office or data center environment with moderate noise levels., • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job Description OmniComp is looking for an enthusiastic, dependable IT Support Technician to join our team full-time, Monday–Friday, 9:00am – 6:00pm. This is a hands-on position ideal for someone who enjoys working with computers, troubleshooting technical problems, helping customers, and learning new technologies. Our technicians work on a wide variety of systems and issues, so no two days are exactly the same. We welcome applicants at all experience levels, but prior experience working in a computer repair shop, computer store, helpdesk or similar hands-on technical environment is expected. What You'll Do As an IT Support Technician, your responsibilities will include: • Diagnose and repair desktop and laptop computers, • Troubleshoot Windows, hardware, software, and peripheral issues, • Build, configure, and set up new computers, • Perform hardware upgrades, including memory, SSDs, and other components, • Install and configure operating systems and applications, • Remove malware and troubleshoot performance issues, • Perform data transfers and assist with backup and recovery, • Provide help desk and technical support by phone and remote connection, • Prepare and configure computers and equipment for our business customers, • Assist customers dropping off or picking up equipment, • Help with computer hardware, accessories, and technology sales, • Document service work and customer issues, • Work alongside our network and field technicians on larger projects While we do have some retail customer traffic, the majority of our work is supporting business customers. This position includes a significant amount of telephone and remote help desk support in addition to hands-on bench work. What We're Looking For We're looking for someone who: • Has prior experience working in a computer shop, repair center, or similar hands-on IT environment, • Has a genuine passion for computers and technology, • Enjoys troubleshooting and figuring out technical problems, • Is comfortable working with computer hardware and replacing components, • Has experience installing and troubleshooting Microsoft Windows, • Can communicate clearly and professionally with customers, • Is comfortable providing technical support over the phone, • Is dependable, organized, and able to manage multiple service requests, • Is willing to learn new technologies and take on additional responsibilities, • Works well independently and as part of a team Applicants must have a valid driver's license and reliable transportation. Experience We are open to candidates with different levels of technical experience. You do not need to know everything. We're interested in people who already have a solid hands-on foundation and are curious, motivated, technically inclined, and eager to learn. Experience with some or all of the following is expected: • Windows 10/11, • Desktop and laptop hardware repair, • Custom PC assembly, • Microsoft 365, • Printers and peripherals, • Wired and wireless networking, • Malware removal and endpoint security, • Remote support tools, • Active Directory, • Microsoft Azure / Entra ID, • Google Workspace, • Apple computers and devices Opportunity for Growth This position can be much more than a bench technician role. For the right person, there is significant opportunity to grow into additional IT support and networking responsibilities, including: • On-site customer support, • Field service calls, • Network troubleshooting, • Server and infrastructure support, • Microsoft 365 and cloud administration, • Cybersecurity, • New computer and network deployments, • Larger customer IT projects We like developing technicians who want to expand their skills and responsibilities. About OmniComp OmniComp is an established IT services and computer technology company providing computer repair, help desk, network support, cybersecurity, and managed IT services to businesses and organizations. Our technicians are exposed to a broad range of technology and real-world IT environments. This is a great opportunity for someone who enjoys technology and wants to continue building a career in IT. If you enjoy working with computers, solving problems, helping people, and want an opportunity to continue developing your IT skills, we'd like to hear from you. \nCompany Description OmniComp has been providing outsourced IT to our clients for more than 25 years. We service a diverse set of clients throughout the Delaware Valley. We seek out enthusiastic candidates who are humble enough to listen to our clients, confident enough to try new approaches, and resilient enough to fail forward. Small clients, large clients, small projects, large projects - there is always something challenging and exciting going on at OmniComp. OmniComp has been providing outsourced IT to our clients for more than 25 years. We service a diverse set of clients throughout the Delaware Valley. We seek out enthusiastic candidates who are humble enough to listen to our clients, confident enough to try new approaches, and resilient enough to fail forward. Small clients, large clients, small projects, large projects - there is always something challenging and exciting going on at OmniComp.

Job Description Level 1/2 Help Desk Admin - End User Support Job Location: Philadelphia, PA (remote possible) Full time position- Wednesday-Sunday Shift Experience- 5+ years Salary: 55-65k Job Description: Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Level 1 Operations Team is responsible for supporting our client's end users supporting hardware, software/applications, printer, phones etc. Position requires an experienced, highly motivated Help Desk Admin with a minimum of one to three years' experience in Help Desk Support.. Major Responsibilities • 5+ years of experience with IT helpdesk or support position., • First line of support to clients regarding software, Hardware and systems., • Respond to end customer issues through phone, email, remote-in software, and computer chat., • Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System), • Have an understanding of an IP network, including switches/firewalls and how to troubleshoot different issues., • Able to self-manage and hold themselves accountable., • Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution., • Enjoy people and care to develop strong relationships with clients., • Be an optimist at heart., • Resolves problem situations in a professional manner., • Experience with iPhone/iPad/Android., • Experience supporting phone systems from Microsoft Teams, • Experience with Apple computers in a networked environment., • Nable RMM (remote management of computers)., • Experience supporting printers/copiers in a networked environment., • Basic knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management., • Support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc. The Job: • Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems, • Invokes problem escalation procedures to coordinate recovery, • Isolates problem trends and ensures that troubleshooting efforts are completed, • Solves problems and makes decisions on a daily basis to help resolve issues, • Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department., • Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service, • Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service, • Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service., • Learn the ins and outs of our clients' unique work environments., • Work to quickly resolving incidents submitted by our clients., • Monitor alerts generated by our tools to resolve incidents before our clients are even aware., • Enter all work as service tickets and time as it occurs., • Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc., • Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp., • IT environment documentation to include system reviews and recommendations., • Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages., • Understanding of server administration, troubleshooting, capacity planning, and disaster recovery planning., • Create technical documentation when needed, • Work closely with the multiples constituents including customers solutions, production support, as well as network, security, desktop support, and systems administrators to optimize the systems and related components., • Just as the Level 2/3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must! Must Have qualifications • Working knowledge of Windows server administration, • Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified., • Technical, analytical, interpersonal and organization skills required, • Flexibility, integrity, teamwork, and unwavering commitment to client satisfaction, • Able to take ownership of and troubleshoot a broad variety of system problems, • Ability to work well with others, as well as independently. Attention to detail., • Position requires on-call support including planned and unplanned responses to a 24x7 environment. Bonus • Microsoft Certifications, • Working knowledge of ITIL principals and procedures. Non-skill requirements: • Pass a background check., • Able and willing to lift 50+ lbs of equipment., • Be legal US citizen or have a USA work permit Have reliable transportation to get to and from office and to client locations.

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone.As an online membership-based market we deliver the highest quality healthy and sustainable products at member-only prices while matching every paid membership with a free one for

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Temple Faculty Physicians the academic practice plan of Temple Health is made up of more than 500 employed physicians who are the cornerstone of clinical care and teaching for Temples healthcare enterprise.These physicians practice in 20 academic departments encompassing virtually every subspecialty

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Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to part

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Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option

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Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option

Ability to work well and consult with associates at all levels and contribute to a positive work environment.Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs.Reasonable accommodations may be made to enable individuals with disabilities to

With most of our paid focus group studies, you have the option to participate remotely online or in-person. No commute needed should you choose to work from home remotely. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, t

Delivery drivers are generally offered as part time.You will be a member of the Chick-fil-A family and will help uphold our high standards of presentation, service, and care.The ideal candidate must be able to execute Chick-fil-A hospitality with our guests in a caring way.Clear and excellent commun

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Delivery Drivers for our Conshohocken PA store located at 121 Fayette St, Conshohocken PA 19428.As a Delivery Driver, you are our "Boots on the

At Out of the Box Logistics, we believe great businesses are built by dependable people who take pride in doing meaningful work the right way.We are focused on safety, professionalism, teamwork, and creating a positive environment where employees are respected and supported.Our goal is simple: deliv