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Complaints ManagerRole Type: PermanentLocation: Derbyshire, Swadlincote,Salary From: 46000Salary To: 47000Contact Name: Lucie Houston8th July 2026 by Complaints Manager 46,000 – 47,000 Permanent Hybrid SwadlincoteHamilton Woods Associates are delighted to be partnering with a respected housing organisation to recruit a Complaints Manager on a permanent basis.This is an excellent opportunity for an experienced complaints professional to lead a busy customer resolution service, ensuring complaints are handled efficiently, fairly and in line with regulatory expectations, while driving a culture of continuous improvement.Responsibilities of the Complaints Manager include:Managing the end-to-end complaints process, ensuring customers receive timely and effective resolutionsLeading, motivating and developing a dedicated customer resolution team to achieve high performance standardsInvestigating complex and escalated cases, providing fair, balanced and evidence-based outcomesMonitoring complaint performance, ensuring service standards and response deadlines are consistently achievedProducing reports and analysing complaint trends to identify opportunities for service improvementWorking closely with managers across multiple departments to resolve issues and improve customer experiencePromoting a positive approach to complaint resolution and embedding lessons learned across the wider businessRequirements of the Complaints Manager include:Previous experience managing complaints within social housing, local government or another regulated customer service environmentStrong knowledge of complaint investigation techniques and complaint handling best practiceConfident using Microsoft Office and customer management systems To be considered for this exciting role, please contact Connor Lamb – Recruitment Consultant at Hamilton Woods on 01509 276158 or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 – 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful.

Are you a qualified accountant with significant commercial finance experience within the housebuilding or construction sector? We're recruiting for a Head of Finance to join a well-established and growing organisation, providing senior financial leadership across a regional business. As Head of Fina

Mattioli Woods in Leicester (hybrid) is seeking an Investment Operations Administrator on a 12-month FTC to support the Client Dealing team. You’ll work with Investment Managers, CRMs and the Finance team, driving process improvements and ensuring accurate fee deductions and reporting.

Hamilton Woods Associates are currently supporting a leading manufacturing business in Leicester with the appointment of an Interim Management Accountant.

Hamilton Woods is recruiting a Head of Finance to lead commercial finance within a growing construction/housebuilding group.

With decades of experience in financial services and employee benefits, Mattioli Woods provides tailored, relationship-led solutions to our clients.

Hamilton Woods is seeking a Head of Finance to lead the regional finance function from Derby in a hybrid role.

Leicester (Hybrid)Full-time | 12 Month FTCAre you a numerate, detail-oriented professional looking to build a career in investment operations? We have an exciting opportunity for an Investment Operations Administrator to join our Client Dealing team, playing a key role in monitoring client cash, pro

Hamilton Woods Associates are currently supporting a leading manufacturing business in Leicester with the appointment of an.

Mattioli Woods plc in Leicester is seeking an experienced Accounts Payable Controller to own the Procure to Pay cycle end-to-end, from POs and supplier invoices through to payment runs.

A growing wealth management business is seeking a CRM System Support Analyst to maintain their CRM system, Xplan, and client portal.The ideal candidate will have CRM expertise, especially in wealth management, and strong problem-solving abilities.This full-time role involves user support via JIRA an

Hamilton Woods Associates are currently recruiting for an Electrician to carry out repairs and maintenance on a permanent basis in Oxfordshire.

Hamilton Woods in Manchester is seeking a Care Home Administrator to join our team on site.

Get AI-powered advice on this job and more exclusive features.Are you ready to bring your CRM expertise into a growing wealth management business where you can make a real impact?.We’re recruiting for a CRM System Support Analyst to play a key role in ensuring our group CRM system, Xplan, and inte

Construction/Property Development Experience Required.As Head of Finance, you'll report directly to the Finance Director and take responsibility for the delivery of accurate financial reporting, forecasting and financial control across the region.You'll lead the finance team and work closely with se

Mattioli Woods invites applications for its Financial Adviser Academy, a structured 12-month programme designed to take you from trainee to confident, credible adviser.

Hamilton Woods Associates are currently working on behalf of a social housing provider in Kirklees, to recruit for a Lettings Assistant to join their team on a permanent basis.

Build a career through the Mattioli Woods Financial Adviser Academy. Complete R06 and learn the Mattioli Woods way through expert-led sessions covering our proposition, processes, and people. Successful completion of Term 3 marks your graduation from the Academy and your official start as a Mattioli

Hamilton Woods is hiring a Service Lead based in Warwickshire, West Midlands, UK. Hamilton Woods Associates are recruiting for a Services Lead to join a leading housing provider, overseeing supported housing, homelessness and temporary accommodation services across Warwickshire.

Hamilton Woods Associates are recruiting on behalf of a social housing provider in Kirklees for a permanent Lettings Assistant.

About Woods Bagot – Architecture for Worlds Ahead. Woods Bagot is part of the 7C Network. It combines capabilities from its constituent brands - including Woods Bagot, ERA-co, Impact Futures, and Customs Bureau - to offer services in placemaking, sustainability, architecture and interior design, a

Hamilton Woods Associates is seeking an Electrician in Oxfordshire to carry out repairs and maintenance on a permanent basis.

Woods Bagot is part of the 7C Network. It combines capabilities from its constituent brands - including Woods Bagot, ERA-co, Impact Futures, and Customs Bureau - to offer services in placemaking, sustainability, architecture and interior design, and luxury concepts. Woods Bagot is seeking an accompl

Hamilton Woods Associates are currently recruiting for a.

We truly appreciate your interest in joining Woods Bagot, and should your application progress, we will be in touch directly. About Woods Bagot – Architecture for Worlds Ahead. Woods Bagot is part of the 7C Network.

Temporary Plumber role for reactive repairs and maintenance in social housing properties.

Service Manager Permanent £42,000 Bedfordshire Hamilton Woods Associates are currently recruiting for a Service Manager to join an organisation on a permanent basis in Bedfordshire. Essential Experience of the Service Manager: Full UK Driving License Enhanced DBS To be considered for this exciting

Electrician needed for social housing provider for electrical repairs, maintenance, testing, and inspection.Initial temporary role with potential for permanent.

Interested in this role You can find all the relevant information in the description below.We are currently working on behalf of a social housing provider to recruit to a permanent Asbestos Surveyor.The purpose of the role will be to lead and support the delivery of their asbestos compliance service

Seeking a Technical Officer to manage day-to-day repairs and minor projects for homes, ensuring efficiency, quality, and cost-effectiveness.Responsibilities include project management, technical advice, financial oversight, and stakeholder collaboration.

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.We are currently working on behalf of a public sector client to recruit to a Roofer on a temporary to permanent basis to cover Sheffield.Responsibilities of the Roofer includ

Joiner needed for reactive repairs on social housing properties, involving joinery and plumbing.

Hamilton Woods are currently working with a well-established manufacturing business based in Coalville.

Multi skilled operative needed for reactive joinery and plumbing work in social housing.Temporary role for 2+ months with van and fuel card provided.

Hamilton Woods Associates are currently working with a public sector contractor to recruit a Multi Skilled Operative - Joiner/Plumber on a short term temporary basis.

Hamilton Woods Associates are currently recruiting for a Criminal Justice Service Manager on a permanent basis to work effectively in the management of offenders in their transition from custody into the community.

Hamilton Woods Associates are currently recruiting for a.

Hamilton Woods Associates are currently recruiting for an Electrician to carry out repairs and maintenance on a permanent basis in Chesterfield.

Manage investment and asset operations, overseeing projects, contractors, budgets, and health & safety to ensure timely and cost-effective completion of works.

Hamilton Woods Associates are currently working with a public sector contractor to recruit a Joiner to work on reactive repairs.

Electrician needed to test and inspect electrical components in social housing properties.

Domestic Electric Vehicle Charging Point Installer / EV Installer / Electrician.Basic Salary + Bonus (£55,000 OTE).An exciting opportunity to broaden your skills and contribute to the green revolution.This is the perfect time to move into a forward-thinking and fast-growing sector of the electrical

Hamilton Woods Associates are currently recruiting for an.

A Repairs Planner is needed for a 12-month contract in Oxfordshire to coordinate repair and maintenance appointments, schedule work for trade operatives and subcontractors, and manage reactive maintenance to meet SLAs.Responsibilities include monitoring repair progress, arranging third-party contrac

Lead the delivery of supported housing and homelessness services, manage staff, oversee operations, and ensure high standards of customer outcomes and compliance.

Hamilton Woods Associatesare currently recruiting for a Repairs Planner to join an organisation based in Oxfordshire on a 12-month basis. To be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods on 01509 276158 or apply online with a covering note