Customer Care Advisor
6 days ago
Belfast
Customer Care Advisor. Planner (Administrator) \n Contract - Until 31st December 2026 (Potential for extension or temp to perm) \n Location - Belfast, BT15 3HN \n Working hours - Mon to Fri (40 hours of shift in a week) \n \n \n Key Responsibilitie \n\n • sSchedule and coordinate engineer appointments using planning/response systems, ensuring work is completed within client deadlines\n, • .Plan and optimise engineers' daily work routes to maximise productivity and operational efficiency\n, • .Liaise with clients, tenants, engineers, supervisors and internal teams to coordinate work schedules and resolve queries\n, • .Monitor and ensure achievement of client KPIs, service levels and contractual timescales\n, • .Process work order variations and arrange follow-up appointments where additional work is required\n, • .Maintain accurate administrative records, update scheduling systems and ensure all documentation is completed correctly\n, • .Process invoices, job completion records and customer satisfaction surveys in line with company procedures\n, • .Support the onboarding and training of new employees on scheduling systems and company processes\n, • .Ensure compliance with company policies, quality standards, health & safety procedures and operational processes\n, • .Prioritise multiple tasks, manage changing workloads and respond effectively to urgent scheduling requests\n\n \n . \n Essential Skills & Experien \n\n • cePrevious experience in an administrative, scheduling, planning or coordinator rol\n, • e.Excellent organisational and time management skills with the ability to manage multiple prioritie\n, • s.Strong communication skills with confidence handling telephone and email enquirie\n, • s.Experience scheduling appointments, allocating work or coordinating field-based team\n, • s.Good knowledge of Microsoft Office, particularly Excel, Word and Outloo\n, • k.High level of accuracy with data entry, record keeping and administratio\n, • n.Ability to work in a fast-paced environment while meeting strict deadlines and KPI\n, • s.Strong problem-solving skills with the ability to resolve scheduling conflicts and prioritise workload\n, • s.Professional and customer-focused approach when dealing with clients, tenants and stakeholder\n, • s.Ability to work independently as well as collaboratively within a team while maintaining attention to detai\n\n \n l. \n For more info can reach out to me on +44 161 527 9461 or jinal.shah@guidantglobal. \n com