Buscar empleo: 85 ofertas de trabajo de standard life en Coventry (agosto 2026)

Senior Administration Officer

hace 1 día

Coventry

Job overview 1. To provide administrative support to the Renal Office, Renal Ward and Dialysis Units within the renal medicine service. 2. Booking new and follow-up appointments for patients and ensuring that all appointments are made using correct booking systems and within waiting time targets. 3. Assist in managing materials at ward / department level, acting as a primary point of contact. Undertake weekly service stock takes and input data as required on to computerised ordering systems. 4. Providing cross-cover for colleagues and providing day to day supervision where required. This will also include covering the Renal Outpatient Reception as and when required. 5. Assist in managing and coordinating Referrals received within the department for outpatient clinic appointments and working closely with the clinical team to do this. Please be advised sponsorship is not eligible for this post. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. Main duties of the job 1. Understanding of RTT, ensuring pathways are followed and completed. Validating Data and tracking patients to monitor pathway journeys and ensure trust targets are achieved. 2. To act as a point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained 3. To effectively manage internal and external referrals to the Renal Department. This will require effective collaboration with the Renal Consultants. 4. Ensure that all Trust wide standards are maintained and monitored to improve the quality of total care to all who come into contact with services provided by University Hospitals Coventry and Warwickshire NHS Trust. 5. Cross cover Renal service administrative duties within the wider Renal admin team, including clerking duties, outpatient appointment scheduling and renal outpatient reception cover. 6. To effectively manage generic email inboxes, dealing with patient and staff enquiries and ensuring that you are communicating at all levels using written, oral and electronic methods. Working for our organisation University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk) By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values. Detailed job description and main responsibilities - To ensure, wherever possible, that all documentation is up-to-date. - To continually contribute to patient and business improvement Agendas. This will require undertaking any project work as directed including obtaining information using systems including EPR, and share ideas for potential service improvement - To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimise their standards of service - Support team members. This will require undertaking appropriate staff training and development as required, providing cross-cover on a reciprocal basis in the absence of colleagues, and providing day-to-day supervision where required. - Participate in appraisals and personal reviews and work to achieve agreed set objectives. - Work on own initiative in line with Departmental and Trust procedures, seeking supervisory assistance when necessary. - Cover the work of colleagues during periods of absence and peak workloads. Undertake any other tasks as required by the Renal Admin Manager in accordance with the grade and nature of the post. For further details of the role please see the attached job description. Person specification Qualifications Essential criteria - • Computer literacy including Microsoft Word, Outlook and Excel. • Educated to GCSE or equivalent standard. Desirable criteria - • NVQ 2 in Administration or equivalent or willing to work towards. Experience Essential criteria - • Experience of working in a busy administrative environment preferably with understanding of the NHS. • Experience in a busy customer facing role. • Decision making and resolving work related issues. Desirable criteria - • Experience of stock control /materials management systems within NHS. Knowledge Essential criteria - • Thorough working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel. Desirable criteria - • Knowledge of Hospital EPR System Skills Essential criteria - • Ability to communicate effectively with customers & suppliers. • Ability to analyse data, make decisions on own & resolve problems. • Ability to work on own initiative & to prioritise and organise own workload. • Excellent level of verbal and written communication. • Able to apply tact and sensitivity to establish trust and confidence. • Able to manage difficult and distressing situations effectively. Commitment to Trust Values and Behaviours Essential criteria - • Must be able to demonstrate behaviours consistent with the Trust’s values. (As detailed in UHCW’s Values in Action document below) • Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it. Before applying, we encourage you to review the Trust’s Values and Behaviours which can be accessed on the right side of this page under the job description. The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour. The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process. In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages. If you are successful at interview you will receive a conditional offer of employment and we’ll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer. We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents. Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate. All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

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