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We're recruiting an experienced Catering Supervisor who is passionate about exceptional food and world-class customer service, and who can confidently oversee all Compass Group UK&I catering and service operations for Chartwells on a full time basis, contracted to 37.5 hours per week.As a Catering Supervisor, you will be responsible for ensuring our kitchens and service counters run smoothly and helping to deliver truly incredible food experiences. In return, you'll have the opportunity to progress your catering career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.Here's an idea of what your shift pattern will be:Mon: Full-time (Days)Tues: Full-time (Days)Weds: Full-time (Days)Thurs: Full-time (Days)Fri: Full-time (Days)Sat: Full-time (Days)Sun:Please note: This role is contracted to 44 weeks per yearCould you shine as Chartwells's next Catering Supervisor? Here's what you need to know before applying:Your key responsibilities will include:Preparing delicious food to the highest standardsSupervising our culinary and catering teams to ensure we continue to deliver impeccable food and customer serviceCommunicating regularly with your line manager to monitor KPIs and targetsRepresenting Compass Group UK&I and maintaining a positive brand imageLiaising between customers and our culinary and service teams to ensure we continue to exceed expectationsSupporting and training our teams, leading from the front to make sure everyone can excel in their roleImplementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams.Our ideal Catering Supervisor will:Be passionate about great-tasting food and exceptional customer serviceHave a minimum of two years of catering experienceHave experience managing teams in a similar roleHold a Basic Food Hygiene certificateHave excellent communication and organisational skillsBe an ambitious and motivated individual who is always looking to upskillPart of Compass Group UK&I, Chartwells is the leading provider of catering and support services to the education sector. For over a quarter of a century, Chartwells has been focusing on helping those in education to build strong bodies, sharp minds and lead long healthy lives. Every week, Chartwells serves millions of nutritious and delicious meals to pupils and students in primary and secondary schools, academies, independent schools, colleges, and universities across the UK. Chartwells is committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. Any offer of employment will be subject to successfully completing pre-employment checks, including an enhanced DBS disclosure and a Children's Barred List check. This post is exempt from the Rehabilitation of Offenders Act 1974 and we ask applicants to declare all previous convictions and cautions in order to assess their suitability to work with children.Job Reference: com/2906/40925001/52802523/R/BU #State SchoolsCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!TPBN1_UKTJ

Maintenance Technician / Site Manager Reports To \n Headteacher / School Business Manager Job Purpose\n The Maintenance Technician / Site Manager is responsible for ensuring that the school site, buildings, and grounds are safe, secure, clean, well-maintained, and fully operational. The post holder will oversee the day-to-day maintenance of the premises, coordinate contractors, ensure compliance with health and safety legislation, and provide a welcoming environment for pupils, staff, and visitors. Key ResponsibilitiesSite Maintenance\n\n • Carry out routine inspections of school buildings, grounds, and equipment.\n, • Perform general maintenance and repairs, including basic plumbing, carpentry, painting, decorating, and minor electrical work where competent.\n, • Identify maintenance issues and arrange repairs where specialist contractors are required.\n, • Maintain heating, lighting, ventilation, and water systems to ensure efficient operation.\n, • Ensure all school facilities are maintained to a high standard.\nHealth & Safety\n\n, • Ensure the school complies with all relevant health and safety legislation.\n, • Conduct regular health and safety inspections and risk assessments.\n, • Maintain accurate records of inspections, maintenance, and statutory compliance.\n, • Monitor fire safety systems, emergency lighting, fire alarms, extinguishers, and evacuation procedures.\n, • Respond promptly to emergencies, including security incidents and building-related issues.\nSecurity\n\n, • Open and secure the school buildings each day according to agreed schedules.\n, • Lock and unlock premises for staff, contractors, and community users.\n, • Monitor site security, alarms, CCTV (where applicable), and access control systems.\n, • Respond to alarm activations and security concerns when required.\nGrounds Maintenance\n\n, • Maintain school grounds to provide a safe and attractive environment.\n, • Arrange or undertake grass cutting, hedge trimming, litter removal, leaf clearance, and gritting during icy conditions.\n, • Ensure pathways, car parks, and play areas remain safe throughout the year.\nContractor Management\n\n, • Coordinate and supervise contractors working on site.\n, • Ensure contractors comply with safeguarding procedures and health and safety requirements.\n, • Obtain quotations where required and monitor the quality of completed work.\nFacilities Management\n\n, • Manage waste disposal and recycling arrangements.\n, • Monitor stock levels of maintenance supplies and cleaning materials.\n, • Assist with room setups for assemblies, examinations, performances, and school events.\n, • Support lettings and out-of-hours use of school facilities where applicable.\nCompliance\n\n, • Ensure statutory inspections are completed, including:\n \n, • Fire safety equipment\n, • Emergency lighting\n, • Legionella control\n, • Asbestos management\n, • Electrical testing\n, • Gas safety\n, • Lifting equipment (where applicable)\n \n, • Maintain accurate maintenance logs and compliance records.\nBudget Management\n\n, • Assist with planning and monitoring the premises maintenance budget.\n, • Source cost-effective repairs, materials, and services.\n, • Recommend improvements to buildings and facilities.\nSafeguarding\n\n, • Promote and safeguard the welfare of children and young people.\n, • Follow all school safeguarding policies and procedures.\n, • Report any safeguarding concerns immediately in line with school policy.\nGeneral Duties\n\n, • Act as a key holder and attend the school outside normal working hours when required.\n, • Provide excellent customer service to staff, pupils, parents, visitors, and contractors.\n, • Attend training as required.\n, • Undertake any other duties appropriate to the role as requested by the Headteacher or School Business Manager.\n\n Person SpecificationEssential Qualifications\n\n • Good standard of general education (GCSEs or equivalent).\n, • Relevant maintenance, building services, or facilities management qualification, or equivalent experience.\n, • Health and Safety qualification (or willingness to obtain).\n

School Caretaker / Site Assistant Northfield, Birmingham Location: Northfield, Birmingham Start Date: September 2026 (or ASAP) Contract: Full-time, Long-term Hours: 37.5 hours per week, Monday to Friday (Alternating Shift Pattern) Prospero Teaching are currently recruiting for a reliable and proactive School Caretaker / Site Assistant to join a highly regarded secondary school in Northfield, Birmingham. This is an excellent opportunity to become part of a dedicated school community where maintaining a safe, secure and welcoming environment for pupils, staff and visitors is a priority. Working under the direction of the Premises Manager, you will play a key role in the day-to-day maintenance, security and presentation of the school site. Key Responsibilities: Ensure the school site is safe, secure and well maintained. Carry out routine maintenance and minor repairs. Assist with opening and locking the school premises. Support the setup of classrooms and school events. Monitor health and safety across the site. Report maintenance issues and liaise with contractors where required. Help maintain the cleanliness and appearance of the school grounds. Working Hours: The successful candidate will work an alternating weekly shift pattern: Week 1: 6:30am 2:30pm Week 2: 2:00pm 10:00pm Monday to Friday, 37.5 hours per week. Please note that shift times may be subject to change to meet the operational needs of the school. The Ideal Candidate Will Have: Previous experience in a caretaker, site assistant, facilities or maintenance role (preferred). Basic DIY and maintenance skills. A good understanding of health and safety procedures. The ability to work independently and as part of a team. Excellent organisational and communication skills. A flexible and proactive approach to work. About Prospero Teaching Prospero Teaching is committed to matching dedicated support staff with schools where they can make a positive impact. We offer competitive rates of pay, ongoing support from a dedicated consultant and opportunities for long-term and permanent employment. Safeguarding Prospero Teaching is committed to safeguarding and promoting the welfare of children and young people. All successful applicants will be required to complete safeguarding checks, including an enhanced DBS check and satisfactory references, in line with safer recruitment practices.

Site Manager - Short-Term School Project Cover \n Location: B43 7DH \n Start date: Friday 14th August, with handover on site \n Duration: 1-2 weeks, running to 28th August \n Hours: 7:00am - 6:00pmHays are looking for an experienced Site Manager to provide short-term holiday cover on a school project in Great Barr, Birmingham. This is a temporary assignment supporting ongoing subcontract works, with a handover available from the current Senior Site Manager on site.The role will involve managing site activity, overseeing subcontractors, ensuring works are delivered safely and keeping the project moving while the existing site team are away. \n The Role \n\n • Providing site management cover on a live school project\n, • Managing daily site operations and subcontractor activity\n, • Overseeing borehole works for a TRT test\n, • Ensuring health and safety standards are maintained at all times\n, • Managing permits, RAMS and on-site coordination\n, • Liaising with the existing site team following handover\n\n Requirements \n\n • Previous experience as a Site Manager on construction projects\n, • Groundworks or drilling experience would be highly beneficial\n, • Permit to dig experience\n, • SMSTS\n, • First Aid at Work\n\n ApplyIf you are available from Friday 14th August and have the relevant site management experience, please apply now or contact Natalie Hyde at Hays Construction & Property for more information. \n Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

School Catering Assistants Required – Birmingham\n Days: Monday to Friday (Term Time Only) \n Start Date: September (New School Term) \n Hours: 10:00am – 2:30pm (hours may vary depending on the school) \n The Supply Register is recruiting School Catering Assistants to work across our partner schools and Multi-Academy Trusts throughout Birmingham. \n If you have previous experience working in a kitchen, café or catering environment and are looking for a rewarding, term-time-only role, we'd love to hear from you. Responsibilities & Duties\n\n • \n Assist with the preparation, setting up and serving of meals in line with food hygiene regulations. \n • \n Clean kitchen equipment and dining furniture within designated areas. \n • \n Assist with the moving and setting up of dining furniture where required. \n • \n Operate the cash register and undertake cashier duties where applicable. \n • \n Ensure compliance with Health & Safety, Food Hygiene and COSHH (Control of Substances Hazardous to Health) regulations at all times. \n • \n Work collaboratively with the catering team to provide an efficient and high-quality meal service. \n • \n Promote a positive and inclusive dining environment for pupils and staff. \n • \n Carry out any other duties as directed by the School Catering Manager in line with the needs of the service. \nIn Return We Offer\n\n • \n Weekly pay through PAYE. \n • \n Competitive rates of pay. \n • \n Ongoing support from your dedicated Partnership Executive. \n • \n Opportunities for flexible, part-time and long-term work. \n • \n Experience across a variety of schools and Multi-Academy Trusts in Birmingham. \nRequirements\n\n • \n Previous experience working within a kitchen, catering or café environment is desirable. \n • \n An Enhanced DBS registered on the Update Service, or a willingness to apply for one. \n • \n A full employment history covering the last 24 months. \n • \n A minimum of two professional references covering the last 24 months of employment or study (three if you have not previously worked with children). \n • \n Completion of an Employment History Form covering every month from leaving full-time education. \n • \n Character references where required to cover any gaps in employment. \n • \n Proof of right to work in the UK. \n • \n Two proofs of address, proof of National Insurance and any relevant name change documentation. \n • \n An overseas police check if you have lived outside the UK for more than six months. \n • \n Completion of our free mandatory safeguarding and compliance training. \n\n Apply today to join The Supply Register and become part of our fantastic team supporting schools across Birmingham.

School Caretaker Required – Hodge Hill, Birmingham\n Start Date: End of August 2026 (ready for the new academic year)Contract: until the end of the academic year Hours: Monday to Friday, 9:00am – 3:00pm \n The Supply Register is recruiting on behalf of a welcoming secondary school in Hodge Hill for an experienced School Caretaker to join the site team from the end of August. \n We're looking for someone who has previous site management or caretaking experience, ideally within a school environment. You will play a key role in ensuring the school site is safe, secure, clean and well-maintained for pupils, staff and visitors. Key Responsibilities\n\n • Opening and locking the school as required, including key holding responsibilities.\n, • Ensuring the security of the school site throughout the day.\n, • Carrying out routine maintenance and minor repairs, including painting, decorating, basic plumbing and changing light fittings.\n, • General upkeep of the school buildings and grounds, ensuring a clean, safe and tidy environment.\n, • Emptying bins, litter picking and supporting with general cleaning duties where required.\n, • Setting up classrooms, halls and other areas for meetings and school events.\n, • Moving furniture, equipment and deliveries around the site.\n, • Monitoring site health and safety, reporting and dealing with any hazards promptly.\n, • Liaising with and supervising contractors working on site.\n, • Working closely with the school leadership team to ensure the premises are maintained to a high standard.\nRequirements\n\n, • Previous experience in a Site Manager, Caretaker or Premises Assistant role is essential.\n, • Previous school experience is desirable but not essential.\n, • Confident carrying out basic maintenance and DIY tasks.\n, • Reliable, proactive and able to work independently.\n, • A commitment to safeguarding and maintaining a safe school environment.\n, • An Enhanced DBS on the Update Service, or willingness to obtain one.\n, • Two satisfactory references covering the last two years of employment.\n, • The right to work in the UK.\n\n If you're an experienced caretaker or site manager looking for your next opportunity in a school setting, we'd love to hear from you. Apply today to join a fantastic school ready for the start of the new academic year.

Location: Walsall \n Job Type: Full-time, Permanent \n Salary: Up to £50,000 per annum (depending on experience) \n Join Our Team \n \n Amans Travel is a well-established and growing passenger transport business providing coach holidays, private hire, school transport, National Express services and tourism-related travel across the UK. \n We are looking for an experienced, hands-on Operations Manager to lead the day-to-day running of our transport operation. This is an excellent opportunity for someone with a strong background in the coach, bus or passenger transport industry who enjoys leading people, solving operational challenges and delivering exceptional customer service. \n This is a senior operational role with responsibility for service delivery, driver performance, fleet utilisation, compliance and operational profitability. The successful candidate will take ownership of operational KPIs and continuously improve punctuality, efficiency, customer service and cost control while leading, motivating and developing a sizeable operational team of over 50 employees, including drivers and support staff. \n Candidates with a PCV Transport Manager CPC qualification and strong experience within a PSV Operator Licence environment will be at a significant advantage. If the successful candidate is expected to act as the nominated Transport Manager, this will be confirmed as part of the appointment. \n \n Key Responsibilities \n Operational Leadership \n\n • Take full responsibility for the day-to-day operational management of the business.\n, • Ensure the safe, efficient and profitable delivery of all transport services.\n, • Plan and allocate drivers, vehicles and operational resources to meet customer and business requirements.\n, • Prepare driver rotas, vehicle schedules and resource plans to maximise fleet utilisation.\n, • Take ownership of the day-to-day delivery and performance of National Express services alongside coach holidays, private hire, school transport, tours and transfers.\n, • Monitor operational performance, vehicle and driver utilisation, overtime, dead mileage, subcontracting and other operating costs to maximise efficiency and profitability.\n, • Proactively manage service disruption including breakdowns, accidents, delays, cancellations and emergency situations, arranging replacement vehicles or subcontractors where required.\n, • Work closely with the Sales Team to ensure commercial commitments can be delivered with available operational resources.\n, • Build and maintain strong relationships with customers, suppliers, local authorities and external stakeholders.\n\n \n People Leadership \n Lead, motivate and develop a sizeable operational team, ideally with experience managing 40-50+ employees, creating a positive, inclusive and high-performing working environment. \n\n • Manage driver performance through coaching, mentoring and regular performance reviews.\n, • Support recruitment, induction, training and ongoing development of operational staff.\n, • Manage attendance, absence, disciplinary and grievance procedures fairly and professionally.\n, • Promote employee engagement, teamwork and a culture of continuous improvement.\n, • Work closely with the Training Team to ensure all employees remain competent, compliant and fully trained.\n\n Compliance & Safety \n\n • Promote a culture where safety is always the highest priority.\n, • Ensure full compliance with Operator Licence requirements, drivers' hours regulations, tachograph legislation, Road Traffic Act requirements and all relevant transport legislation.\n, • Monitor compliance with Health & Safety policies and company procedures.\n, • Ensure vehicles, drivers and operations consistently meet regulatory and company standards.\n, • Maintain clear operational accountability for a safe working environment, ensuring risks are identified, acted upon and consistently managed.\n\n Customer Service & Commercial Performance \n\n • Deliver outstanding customer service by ensuring reliable, punctual and professional operations.\n, • Handle customer enquiries, complaints and operational issues quickly and professionally.\n, • Take ownership of operational cost control, including overtime, dead mileage, subcontractor expenditure, productivity and resource utilisation, with a clear focus on improving profitability.\n, • Identify opportunities to improve operational processes, customer satisfaction and business performance.\n, • Own and report against agreed operational KPIs, identifying underperformance and implementing timely corrective action.\n\n Operational Performance & KPIs \n\n • Achieve agreed targets for service punctuality and reliability.\n, • Minimise lost mileage, service failures and preventable cancellations.\n, • Control driver overtime, agency/subcontractor expenditure and other operational costs.\n, • Improve vehicle and driver utilisation while reducing unnecessary dead mileage.\n, • Monitor driver availability, absence and retention.\n, • Ensure National Express and other contracted services consistently achieve required contractual KPIs and SLAs.\n, • Produce regular operational performance reports for the Directors.\n, • Investigate recurring operational failures and implement corrective actions.\n, • Work with the commercial team to ensure work is priced and accepted with a clear understanding of operational capacity and cost.\n\n \n Essential Skills & Experience \n Applicants should have: \n\n • Proven Operations Management experience within the coach, bus, passenger transport or travel industry.\n, • Experience managing a sizeable operational team, ideally 40-50+ employees, including drivers and operational staff.\n, • Experience planning and scheduling PCV drivers and passenger-carrying vehicles.\n, • Strong knowledge of fleet utilisation, operational planning and transport logistics.\n, • Excellent leadership, coaching and people management skills.\n, • Experience managing performance, attendance and employee relations.\n, • Strong organisational, planning and problem-solving abilities.\n, • Excellent communication and stakeholder management skills.\n, • Strong commercial awareness with experience managing operational budgets, controlling costs and improving operational profitability.\n, • Good IT skills, including Microsoft Office and transport management systems.\n, • The ability to remain calm under pressure while managing multiple priorities.\n\n \n Desirable Qualifications & Experience \n\n • PCV Transport Manager CPC qualification (strongly preferred).\n, • Experience managing a PSV Operator Licence.\n, • Knowledge of drivers' hours regulations, tachograph compliance, Road Traffic Act requirements and passenger transport legislation.\n, • Experience working within National Express or other scheduled/high-frequency contracted services, coach holidays, private hire, school transport or tourism operations.\n, • Experience using transport management or scheduling software.\n\n \n The Ideal Candidate \n You will be a confident and approachable leader with a proven track record in passenger transport operations. \n You will thrive in a fast-paced environment, balancing customer service and compliance with clear accountability for operational efficiency, service performance, cost control and profitability while developing and supporting your team. \n You will be organised, resilient and decisive, with the ability to build strong relationships across all areas of the business and drive continuous improvement. \n \n What We Offer \n\n • Competitive salary of up to £50,000 per annum, depending on experience.\n, • Free on-site parking.\n, • Company pension scheme (NEST).\n, • Professional development and training opportunities.\n, • Career progression within a growing business.\n, • Supportive, collaborative and inclusive working environment.\n\n \n Equality, Diversity & Inclusion \n Amans Travel is proud to be an equal opportunities employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of age, disability, race, religion, sex or sexual orientation. \n \n Apply Today \n If you have the experience, leadership skills and passion to lead a busy passenger transport operation, we'd love to hear from you. \n Applications from candidates currently working within coach operators, bus companies, National Express operators, private hire coach businesses or other PSV/PCV passenger transport organisations are particularly encouraged. \n\n • Please note that this vacancy may close early if sufficient applications are received, so early applications are encouraged.\n

POSITION SUMMARY \n Slot Manager supervises and coordinates the activities of the Casino slot machine, Arcade and ShipShape gym equipment servicing function and the employees engaged in providing courteous and professional service to guests. \n \n Hiring Requirements: \n\n • Previous supervisory experience of slot technicians in a casino environment preferred.\n, • Formal training in the repair and troubleshooting of a variety of electrical, mechanical and/or electronic equipment.\n, • Previous slot technician work experience in live casinos preferred.\n, • Proven ability to read safety rules, instructions in the use and maintenance of tools and equipment, and methods and procedures in mechanical drawings.\n, • Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.\n, • Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.\n, • Ability to stand for an extended period of time.\n, • Ability to count paper and coin currency quickly and accurately.\n, • Ability to perform basic math functions with regard to monetary units and compute slot machine percentages.\n, • Ability to learn and utilize knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Slot Technicians in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.\n, • Working knowledge of computers, internet access, and the ability to navigate within a variety software package such as Excel and Word.\n, • Completion of high school or basic education equivalency preferred.\n

Join us as a Quality Manager - Behaviour, Attendance & Compliance : Empower Futures!Please note you will work from the nearest school base with expected travel to all schools which include all locations in remit (Carlisle, Merseyside, Greater Manchester, Tees Valley, Midlands)The postholder will ensure schools maintain high standards of operational compliance, robust record keeping and consistent implementation of policies and procedures. Through monitoring, quality assurance and support, they will identify emerging risks and work with leaders to secure rapid improvement.Do you want to work for a company where wellbeing is more than a word, it's a commitment? Somewhere where the person matters as much as the professional?Well at Progress Education, that's just the approach we take.Our top-notch benefits go beyond the basics-enjoy access to discounted gym memberships, a free wellbeing app that is jam packed with fitness, yoga and mindfulness resources and dedicated counselling support. And because we know your passion is with pupils and not paperwork, we do everything we can to reduce the amount of surplus admin too.Your work-life balance matters. That's why we offer generous holidays, additional leave for foster carers and flexibility wherever possible.And why do we do this? Because when you thrive, so do our students. So we want to invest in your personal and professional growth as much as we do the young people who attend our schools.But that's not all, we also offer...Professional Development: Support for professional qualifications, in-house training, including paid qualifications. Last year we invested approx. £3.5k per colleague!Financial Security: Death in Service Insurance providing four times your salary.Family-Friendly Policies: Enhanced Maternity/Paternity Leave.Health and Wellbeing Cashback: Access to Medicash for you and your dependants, covering the costs of eye tests, optical, dental, prescriptions, and holistic treatments up to £900 annually.Recognition Awards: Monthly, Quarterly, and Annual Recognition Awards.Referral Bonus: £500 for referring top talent.Exclusive Discounts: MiRewards benefits platform, offering loads of discounts and rewardsWeekly drop ins with Senior Leaders: Connect, clarify and communicate with weekly drop-ins with our Managing Director and organisation SLTGroup Connection: Annual Group conference and a comprehensive benefits review.What are we looking for from you?Academic Background: Qualified Teacher Status (QTS/QTLS) or equivalent teaching qualification, Strong evidence of continuing professional development in behaviour, attendance and statutory compliance.Experience: Significant successful teaching or equivalent experience, preferably with learners who are vulnerable, disadvantaged or in alternative/appropriate provision.Knowledge: Strong understanding of what constitutes high-quality education under the current Ofsted framework, including behaviour and personal development and attendance.Promotion of Values: Commitment to promoting equality, diversity, safeguarding, wellbeing, and British values.Time Management: Effective time management for planning, delivery, and assessment.Please click here to view the Job Description.How to Apply: Ready to be a part of our journey? Submit your application by clicking APPLY. If you have any further queries, then please get in touch with our friendly recruitment team by emailingLet's redefine education together! #JoinOurTeam #EducationRevolution #AlternativeEducationDiversity and Inclusion Statement: The Progress Group is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information, or parental status. All employment decisions are based on merit, job requirements, and business needs.Safeguarding Statement: We are committed to safeguarding and protecting all children and young people by implementing robust safer recruitment practices. For details of our commitment to safer recruitment please visit our website for further information.Note: We are unable to provide Visa sponsorship for this role.TPBN1_UKTJ

At Thrislington Cubicles, we've been crafting the worlds best toilet cubicles from our UK-based factory since the 1960s. With over 50 years of experience, weve developed a reputation for delivering precision-engineered, hand-finished products that are custom-built for each individual space, like a Savile Row suit, made to measure and built to last. Many of our team members have been with us for decades, and their expertise drives the quality were known for.We are proud to be part of Bobrick Washroom Equipment Inc, a global leader in commercial washroom solutions. As part of the Bobrick family, we combine the strength and stability of a global organisation with the craftsmanship and service of a proudly British manufacturer.Our products are tested rigorously before launch, allowing us to offer an industry-leading warranty and an outstanding after-sales service. Unlike many in our sector, we dont just manufacture, we supply, install, and support projects worldwide to ensure every installation looks as good as it was designed.SummaryThe Customer Service Assistant will play an important role supporting the Logistics Department within the Deeside Division. Responsibilities include handling inquiries, processing orders, and maintaining accurate records, and assisting with administrative tasks that support daily operations. The role involves collaboration with the logistics team to coordinate shipments and resolve issues. This individual must be a team player and work in a cooperative and supportive manner. This position reports to the Service and Logistics Manager.Customer Service Responsibilities:Monitor email service requests from external customers, which include contractors, distributors, and site management. Using email and within the boundaries of company policy acknowledge receipt and answer where appropriate, reallocating, or escalating queries when required.Monitor email and MS Teams service requests from internal customers, which include cross functional division departments, UK and overseas based sales managers and management. Using email and MS Teams acknowledge receipt and answer where appropriate, reallocating, or escalating queries when required.Receive and triage general enquiries, acknowledge receipt, and allocate to the appropriate department or person.Provide a daily shipping update to all customers with export orders in transit.Access and escalate complaints as required to the relevant department management.Manage projects start and coordinate with relevant functions, beginning at the specification phase and continuing through purchase order receipt, drafting coordination, manufacturing release, and final shipment; ensuring continuity, alignment, and proactive oversight from pre-order engagement through project completion.Review and interpret CAD drawings to support customer discussions and identify risks, discrepancies, or missing information in drawings via phone calls or emails.Provide technical support and troubleshooting for field-related inquiries to resolve issues and guide customers through solutions.Maintain in-depth knowledge of company products to make informed technical and operational decisions; advise clients and colleagues on product applications.Addresses complaints and requests from distributors and field teams, assess their needs, and process orders to fulfil those requirements accurately and efficiently.Engage in hands-on technical learning to stay current with product and system developments.Review and validate purchase orders against quotes, approved layouts, specifications, and contractual requirements to ensure entry into CSI is accurate for processing and invoicing.Ensure scope alignment between architectural drawings, distributor expectations, and Thrislington product capabilities.Proactively manage project timelines including drafting approval cycles, revision control, material trigger points, production scheduling, and shipping milestones. Communicate any failed or at-risk ship dates to the C/S Manager.Maintain comprehensive project documentation within ERP/OMS systems to ensure traceability and audit integrity.Provide accurate and timely responses to inquiries related to pricing, specifications, lead times, installation expectations, and order status.Proactively communicate production updates, potential delays, or scope concerns to ensure transparency to their manager and Operations teamHandle escalated concerns with diplomacy, professionalism, and solution-oriented communication. Ensure all communications reinforce alignment between customer expectations and operational capabilities. Investigate customer complaints related to quality, delivery, documentation errors, or specification discrepancies and provide feedback to the relevant party for CCR entry.Monitor revisions that may impact cost, material usage, or production timelines and update CSI based on revisions provided from CAD or Sales. Maintain comprehensive project documentation within ERP/OMS systems to ensure traceability and audit integrity.Perform order entry into the organizations ERP system in a timely manner with a high degree of accuracy.Initiate and process return authorizations (RMA) in accordance with company policies and warranty guidelines and communicate clearly with customers regarding return procedures, credit timelines, and replacement expectations.Logistics and Administration Responsibilities:Support the administration of new projects, this includes adding and maintaining changes to the Master Production Plan, in advance of further manufacturing scheduling by the logistics and/or planning manager.Update and maintain changes to the Master Delivery Plan for approval by the Logistics Manager.Coordinate the export collections with the freight forwarding company. Provide all relevant export documentation required for each shipment, such as commercial invoices, ensuring the goods meet all compliance requirements for shipping.Visit the Chamber of Commerce to complete export documentation as required.Coordinate UK direct deliveries with sites and contractors and complete induction forms as required.Communicate late changes or requests to the Deeside despatch team using the designated MS Teams channel as required.Support and assist fleet management with booking vehicle services, maintenance and MOT tests for Thrislingtons delivery and installation team.Manage incoming vehicle fines, e.g. parking charges, speeding fines, and communicating necessary payroll deductions with Human Resources as required.Administer the RingGo, London congestion charge and fuel cards when required.Distribute job schedules to the offloading team on a weekly basis.Using nominated courier companies arrange the shipment of finished goods, including hardware, replacement parts, etc. Provide the ship date and shipment tracking information to relevant parties when shipment has been arranged.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceSecondary school level of education, with Mathematics and English GCSEs at grade A- C or Grade 4 +Excellent communication skills; both written and verbal ability to operate in a fast-paced open office environment2+ years of experience in customer service, order management, or project coordination within a manufacturing or distribution environment.Demonstrated skills in the following areas: team/project leadership, professional oral and written communication, and analytical problem solving.Proficient with computer software programs including Excel, Work, and PowerPoint.Experience working with ERP systems (e.g., order entry, production coordination, inventory visibility).Strong interpersonal skills and the ability to work effectively on their own and in a team environment with employees in all environmentsExcellent organisation skills and the ability to manage multiple tasks at any one timeLanguage SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Must have the ability to effectively present information and respond to questions from groups of department employees, managers, clients, customers, and vendors.Mathematical SkillsAbility to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Work EnvironmentFast-paced environment handling multiple customer enquiries and requests.Interaction with customers via phone, email, live chat, or face-to-face.Collaborative team setting working closely with colleagues and supervisors.Use of customer service software, EPR systems, and internal communication tools.Target-driven role with service level and response time expectations.Professional and customer-focused atmosphere requiring clear communication and problem-solving skills.Requires the ability to remain calm, organised, and positive when resolving customer issues.Physical DemandsProlonged periods of sitting at a desk and working on a computer.Frequent use of a telephone, headset, and computer systems.Ability to type and navigate multiple systems simultaneously.Occasional standing or moving around the workspace as required.Ability to maintain focus and attention to detail for extended periods.May require handling light materials such as paperwork, files, or small office supplies.Ability to communicate clearly with customers verbally and in writing.Capability to manage repetitive tasks in a busy customer service environment.Why join Bobrick / Thrislington?Youll enjoy the stability of a long-established company combined with the growth opportunities of a global leader. We offer a supportive and inclusive culture, competitive benefits, and the chance to contribute to sustainable solutions that make a difference worldwide. If youre seeking a career where you can make an impact, grow your skills and contribute to a company built on innovation, integrity, and sustainability, Bobrick/Thrislington is the place for you. Together, were shaping the future of washroom design, one project at a time.Legacy & Leadership Over 100 years as a global leader in washroom solutions.Purpose-Driven Impact Products that improve hygiene, accessibility & sustainability worldwide.Growth Opportunities Training, mentorship & career advancement.Inclusive Culture Collaborative, respectful, and diverse workplaceSustainability Commitment Supporting green building and environmental stewardship.Stability with Reach Privately held, established brand with international presence.Our CultureWe view our culture as a competitive advantage and a foundation for continued success. Our positive and supportive culture encourages our people to do their best work every day. Bobrick/Koala respects work-life balance, has a strong commitment to employee development and attributes its success to five core values and their alignment with its employees, suppliers, sales representatives, distributors and other channel partners. We are dedicated to:Do the right thing: Conduct all aspects of business honestly, ethically, and responsibly.Offer the best value: Provide products and services which best meet each customer's needs.Treat everyone with dignity and respect. Embrace all backgrounds and experiences, promote equity, and be inclusive. Help each employee develop and achieve their potential.Foster a fearless and trusting culture.Continuously improve everything we do.Benefits:Monday - Friday 8:30am - 5pm20 days holiday (plus 5 for Christmas shutdown), plus bank holidaysCompany matched pension upto 5%Company bonusDental SchemePrivate Medical InsuranceService recognition programNo terminology in this advert is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we are pleased to accept applications from all sections of the community. Any qualifications listed are indicative and we confirm that we are willing to accept applications from people holding equivalent qualifications.TPBN1_UKTJ

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