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Company DescriptionWork with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.We're one global team driven by our common purpose to deliver a better world. Join us.Job DescriptionAECOM is currently seeking a Senior Fire Protection Engineer specialising in Fire Fighting Systems design, to be based in either our St. Albans, London, Manchester, or Croydon office.. This is a consultancy‑based position, requiring experience in fire protection design and a client‑focused engineering environment.Your role will involve designing, calculating and proposing fire safety solutions on small and large projects while acting as a key point of contact. You will also undertake surveys, produce reports, and support day‑to‑day project management for secured programmes.This role is ideal for an established consultant seeking progression, or someone with strong technical depth who wishes to join a respected fire safety consultancy.About UsAECOM Buildings & Places delivers modern, complex and iconic structures through multidisciplinary engineering, including Civil, Structural, Mechanical, Electrical, Environmental Engineering, Cost & Project Management and Quantity Surveying.Our team consists of over 400 engineers nationwide, delivering projects across residential, commercial, aviation, defence, healthcare, education, pharmaceutical, sports and leisure sectors.Notable projects include: Palace of Westminster, Southbank Place, Arctic Science Centres, BBC Broadcasting House, the Titanic Building (Belfast), and St Pancras Chambers Hotel.Key ResponsibilitiesDesign, Calculations & ProposalsLeading FP design on some projects, supporting the lead FP engineer on more complex projects, including:• Prepare design packages for various RIBA stages (drawings, specifications, reports, hydraulic calculations).• Create Fire Suppression System solutions for multiple applications at all stages of design.• Perform calculations including sprinkler water supplies and gaseous agent quantities.• Support the remote project‑delivery teams.Survey & Reporting• Conduct technical reviews and assist in solving design issues.• Perform field investigations or inspections.Client & Team Coordination• Communicate effectively with project teams, clients, authorities, contractors and other stakeholders.Project Management• Support project manager on projects of varying scale, delivery and technical assurance.Minimum Requirements• Strong written and verbal communication skills.• Strong quantitative and analytical abilities.• Relevant engineering degree or professional qualification.• Experience in consultancy or related industries.• Knowledge of British & International standards and Building Regulations.• Experience with Fire Suppression Systems (Sprinklers, Water Mist, Gaseous Suppression, Risers, Hydrants, Hose Reels, Hypoxic Systems).• Software proficiency (Word, Excel, CAD, Revit, hydraulic tools).Qualifications• Evidence of CPD and professional development.• BEng, MEng or working towards it• Engineering Council registration (CEng/IEng) or working towards itAdditional InformationAbout AECOMAECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address ReasonableAccommodations@aecom.com if you would like to apply through the Disability Confident Interview Scheme.All your information will be kept confidential according to EEO guidelines.SummaryType: Full-timeFunction: EngineeringExperience level: AssociateIndustry: Construction

Customer Service Agent Customer Service Agent - Leading Property Business - Full training provided - Remote/Hybrid Working Are you a customer service superstar who thrives in a ssuccessful business environment? Do you genuinely enjoy helping people and improving their experience? Our client, a leading and "Great Place to Work UK" accredited property management business, is seeking a dedicated Remote/Hybrid Customer Service Agent to join their fantastic team! This is your chance to be the friendly, problem-solving voice for residents and property owners, all from the comfort of your home. What You'll Do: Respond to customer inquiries via phone, email, and live chat. Professionally handle and resolve formal complaints via email. Collaborate with other departments to investigate and resolve complex issues. Provide accurate information and solutions for property-related questions. Log all customer interactions accurately in the CRM. Monitor root cause analysis and working on exciting projects to enable a better customer journey What You'll Bring: Proven customer service experience, ideally in a services related setting and with complaint handling exposure. A strong customer-focused mindset and a passion for enhancing the customer journey. Excellent written and verbal communication skills (especially for formal correspondence). Strong problem-solving abilities and a proactive approach. Proficiency with CRM software and general computer skills. The ability to work independently with a dedicated, quiet home work space and reliable internet. A positive attitude, patience, and a genuine desire to help.Bonus Points: Experience in property management or real estate related sectors (training can be provided) . Familiarity with Dwellant property or management software (training can be provided) . Experience in complaint resolution or de-escalation.Why You'll Love Working Here: Hybrid working position (after training) Full training and structured on boarding provided. Excellent, collaborative team environment. Lots of development and progression opportunities. Competitive salary and benefits. Work for a company proudly accredited as a "Great Place to Work UK." £Neg salary with regular reviews Ready to Apply? If you're a self-starter with a passion for customer service and ready to make an impact, we want to hear from you! Please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

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