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Retreat & Guest Relations Manager\n Salary: Up to £33,000 per annum + Benefits \n Hours: Full-time, 40 hours per week, 5 days over 7 (including weekends and bank holidays) \n Location: YO62 4EN \n Closing Date: Wednesday 29th July 2026 (may close sooner depending on applications) About the Role\n Located within the beautiful Howardian Hills, this historic site welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. It offers a unique environment where hospitality, heritage and community come together. \n We are looking for a Retreat & Guest Relations Manager to lead the guest experience, ensuring every visitor receives a warm welcome from initial enquiry through to departure. You will oversee retreats, group visits, conferences and events while leading a dedicated coordination team and maximising occupancy, service standards and revenue. \n This is an excellent opportunity for someone with strong hospitality, events or visitor attraction experience who enjoys delivering exceptional customer experiences within a unique heritage setting. Key Responsibilities\n Guest Relations \n\n • Lead all guest bookings for retreats, tours, conferences and events.\n, • Oversee check-in, check-out and the overall guest journey.\n, • Work closely with internal stakeholders to deliver the annual retreat programme.\n, • Coordinate with housekeeping and operational teams to ensure exceptional service.\n, • Resolve guest enquiries and complaints professionally.\n\n Leadership & Operations \n\n • Manage and develop a team of Retreat Coordinators, an Event Coordinator and volunteers.\n, • Lead team meetings, performance reviews and training.\n, • Manage staffing rotas, ensuring appropriate weekend and bank holiday cover.\n, • Ensure compliance with Health & Safety, GDPR and Safeguarding requirements.\n\n Reservations & Performance \n\n • Manage booking systems and room occupancy.\n, • Process invoices, deposits and billing accurately.\n, • Monitor KPIs and prepare monthly performance and guest feedback reports.\n\n Events & Conferences \n\n • Act as the main contact for external venue hire.\n, • Coordinate conferences, concerts, tours and special events.\n, • Liaise with caterers, facilities teams and external suppliers to ensure successful delivery.\n\n Customer Experience \n\n • Deliver a welcoming, professional and high-quality guest experience.\n, • Ensure guest requirements, including dietary needs, are met.\n, • Continuously improve service standards through guest feedback.\nAbout You\n We're looking for someone who has: \n\n • Previous experience in hospitality, guest relations, events or visitor attraction management.\n, • Strong leadership and people management skills.\n, • Excellent customer service and communication abilities.\n, • Outstanding organisation and attention to detail.\n, • The ability to manage multiple priorities in a busy environment.\n, • A calm, approachable and professional manner.\n, • Respect for working within a heritage and historic environment.\n, • A full driving licence and access to transport.\n\n Experience within a heritage, tourism or faith-based environment would be advantageous. Benefits\n\n • Up to 8% employer-matched pension\n, • Life assurance\n, • Free lunch during working hours\n, • Free on-site parking\n, • 20% discount in the Tea Room and Shop\n, • Cycle to Work Scheme\n, • Christmas closure\n, • Historic Houses and Yorkshire Great Houses passes\n, • Employee Assistance Programme\n, • Retail savings platform\n, • 50% discount on fitness suite, swimming and other activities\n\n All appointments are subject to an enhanced DBS check and satisfactory references. \n

People Business Partner \n Some HR roles are all process. \n This isn't one of them. \n We're looking for a People Business Partner who loves helping managers navigate the messy, human side of business. Someone who knows that the best employee relations cases are often the ones that never become formal because you've coached a manager to have the right conversation at the right time. \n You'll be the trusted advisor, sounding board and problem-solver who helps our leaders make great people decisions while balancing commercial reality with fairness, empathy and common sense. \n What you'll be doing \n You'll partner with managers across the business, helping them tackle everything from performance conversations and employee relations to coaching, recruitment support and day-to-day people challenges. \n Working alongside the Head of People, you'll: \n\n • Build trusted relationships with managers who genuinely value your advice.\n, • Coach leaders through tricky conversations before they become bigger issues.\n, • Lead on employee relations cases including disciplinary, grievance, absence and performance.\n, • Conduct investigations and support formal processes where needed.\n, • Help managers understand their options rather than simply telling them what to do.\n, • Support and mentor the HR Advisor, sharing your knowledge and experience.\n, • Balance risk, legislation and commercial reality to deliver practical people solutions.\n, • Contribute to improving People processes and driving positive change across the business.\n\n We're looking for someone who... \n ✔ Has experience as a Senior HR Advisor, HR Business Partner or People Partner. \n ✔ Knows employee relations inside out and can confidently manage complex cases. \n ✔ Has worked in a commercially-focused environment such as Tech, Marketing, Retail \n ✔ Is an excellent coach who asks great questions instead of giving quick answers. \n ✔ Builds credibility quickly and isn't afraid to challenge managers when needed. \n ✔ Understands employment law but knows that great HR is about judgement, not just policy. \n ✔ Can juggle multiple priorities without dropping the ball. \n ✔ Stays calm, balanced and professional—even when everyone else isn't. \n You'll love this role if... \n\n • You enjoy variety with no two days being the same.\n, • You prefer partnering with managers over sitting behind policies.\n, • You believe prevention is better than cure.\n, • You like solving problems, not creating paperwork.\n, • You want to influence decisions and make a genuine impact across a growing business.\n, • You enjoy going into the office a couple of days a week\n\n Why join us? \n Our Client is building a People function that's trusted, commercially minded and genuinely adds value. \n You'll have the opportunity to shape how they support their people, work closely with an experienced Head of People, and play a key role in creating a positive, high-performing culture. \n If you're looking for a role where your judgement matters just as much as your HR knowledge—and where you'll be trusted to make a real difference—we'd love to hear from you.

Position Title: Retreat and Guest Relations Manager Salary: Up to £44,000 per annum Benefits Hours: Full time 40 hours per week, 5 days over 7 to include weekends and bank holidays Based at YO62 Line Manager: Head of Guest Operations Key relationships: The Monastery Lead for Hospitality Line management of: 2 x Retreat Coordinators 1 x Event Coordinator Volunteers within Retreats & Events About us We are home to the UKs largest Benedictine Monastic Community, rooted in the Rule of St Benedict, whose mission is to seek God through prayer and service, and to invite others to experience faith in action. Located in the Howardian Hills north of York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room. The Trust is a registered charity, working alongside the Monastic Community to support its mission. With around 60 lay staff, the Trust delivers on a five-year strategy, Choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey. Supporting the Monastic Communitys charism of Welcome and Hospitality, the Guest Relations Manager oversees, facilitates and delivers full-service support from an initial enquiry to the conclusion of a visit, providing excellent guest service for all retreatants, visitors, groups and for guests on tours and commercial events, while delivering on the aims of high occupancy, seamless coordination, excellent guest service and maximising revenue across all guest experiences. If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team then this is perfect for you! Core to this role is the delivery of a guest and hospitality experience commensurate with the aims of the Benedictine Community. The main responsibilities are as follows but are not limited to:- 1. Guest Relations and Front of House for the Trust Provide a first point of Benedictine welcome to all guests, visitors and enquirers. Working closely with the Monastic Lead, manage and implement the annual programme of retreats. Work closely with the Monastic Community in the delivery of the retreat programme and a welcoming environment for all guests. Manage all guest bookings for retreat guests, group tours, day visitors, conferences and events. Oversee guest arrivals, check-in/check-out processes. Oversee the provision of a Benedictine welcome to all group and event visitors. Liaise and coordinate with other departments to ensure a smooth operational service to guests and visitors. Work with the Housekeeping Supervisor to ensure rooms are serviced on time and with the relevant personal requirements. Act as the senior point of escalation for guest complaints and service recovery, resolving issues swiftly and to the guests satisfaction. Liaise and coordinate with the Marketing team and Monastic Community on the receiving of donations. 2. Team Leadership & Management Set the standard, lead and motivate the Coordination team in the provision of a professional and excellent Benedictine guest experience. Liaise regularly with the Monastic Lead of Hospitality to ensure delivery of the Communitys aims. Liaise regularly with the Guest Operations Manager and other on site team members to ensure the smooth delivery of services for all guest bookings. Participate in all Trust team meetings appropriate to the Role of Guest Relations Manager. Lead regular team meetings for the management of the teams workload and the delivery of efficient and proactive guest support services. Conduct regular performance reviews to develop the skills and personal development of the Coordination team members. Lead or arrange training for team members, appropriate to their role. Set clear performance targets for retreat and event bookings. Manage rotas and staffing levels and ensure appropriate cover including weekends and bank holidaysEnsure compliance in all aspects of Health and Safety, G.D.P.R. and Safeguarding in accordance with the Trusts Policies and Procedures . 3 . Reservations & Revenue Management Manage the booking calendar for the Trust. Oversee all individual and group retreat reservations. Oversee the coordination of all group tours bookings. Optimise room occupancy and venue space utilization. Handle complex customer enquiries and escalations efficiently. Process invoices, deposits and final billing reports accurately. Track and report on key KPIs. Present monthly performance summaries and guest feedback analysis. 4. Conferences, Concerts & Events Management Serve as the primary contact for all external hire arrangements. Negotiate contracts, rates and terms for corporate conferences and events. Coordinate ticketing, seating plans and logistics for events and concerts. Liaise with internal and external caterers, audio visual technicians, and facilities teams for the smooth delivery of all events. Manage the Event Coordinator and handover to the Operations team to ensure flawless on-site delivery of events. 5. Customer Experience & Quality Control Ensure the Benedictine charism of Hospitality is at the heart of the guest experience. Create a warm, welcoming, professional Benedictine guest experience for all guests. Identify opportunities, including via guest feedback, to elevate service standards and enhance the guest experience, delivering and reviewing them on an ongoing basis. Ensure special guest requirements and dietary needs are logged and delivered. Ensure all health and safety compliance requirements and documentation are fulfilled across the guests experience. Any other duties, as required by the Head of Guest Operations, Executive Team, Abbot or Monastery Lead for Hospitality, which pertain to the provision of a good guest experience. About You Previous experience in a similar role Strong leadership and team management skills Be a team player, flexible and reliable with a can-do attitude Excellent guest service and communication abilities Good organisational skills with excellent attention to detail Strong problem-solving skills with the ability to manage multiple priorities. Own transport required Experience working in a heritage, visitor attraction, or faith-based setting Interest in history, heritage, or monastic tradition Calm, approachable, and professional manner Respect and support for the spiritual and historic nature of the Abbey Ability to work in a sometimes quiet, reflective environment Working Conditions Includes weekends, bank holidays, and occasional events Fast-paced environment during peak visitor seasons Benefits Up to 8% employer-matched pension Life assurance Free lunch during working hours Free on-site parking 20% discount at the Tea room and Abbey Shop Cycle to Work Scheme Christmas Closure Historic Houses and Yorkshire Great Houses, Castles and Gardens passes to borrow Employee Assistance programme Retail savings platform 50% discount on fitness suite, swimming and other activities at St Albans Centre The Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references. Interested? If you feel that you possess the relevant skills and experience, then please submit your CV for review. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Restaurant Manager North Yorkshire New Opening Gastropub We are recruiting a Restaurant Manager for an exciting new opening in North Yorkshire, offering a rare opportunity to help launch and shape an ambitious food-led country inn from the ground up. Please note: We are unable to offer sponsorship for this role and candidates must have the right to work in the UK without visa sponsorship. If you require Sponsorship please do not apply, thank you. Currently undergoing a full renovation ahead of a planned summer opening, this charming country property is being transformed into a relaxed but high-quality dining destination with aspirations towards 1AA Rosette and beyond. The concept centres around exceptional hospitality, a strong wine offering, and refined produce-led food cooked over live fire and wood charcoal grills within a semi open kitchen. With approximately 35 to 40 covers, the focus will be on creating memorable guest experiences built around personality, warmth, and consistency rather than formality. The owner is passionate about building a business with long-term ambitions, including future private dining, tasting menu experiences, and further hospitality projects over the coming years. Benefits: Competitive salary package Opportunity to be part of an exciting new opening Work closely with ownership to shape the guest experience and service style Excellent wine offering and quality-driven environment Genuine progression and future growth opportunities Supportive and ambitious ownership team As Restaurant Manager, you will become one of the key faces of the business, leading front of house operations and helping establish the service culture, standards, and personality of the restaurant from launch. This is a hands-on role suited to someone who thrives on guest interaction, enjoys building strong local relationships, and wants genuine involvement in growing an ambitious hospitality business. You will work closely with the owner and Head Chef to create a welcoming and memorable dining experience that encourages guests to return time and time again. Duties: Lead all front of house operations from launch onwards Deliver warm, professional, and highly attentive guest service Help shape the overall guest journey and restaurant identity Manage and develop the front of house team Work closely with the kitchen to ensure seamless service Maintain exceptional standards throughout service Support wine service and beverage knowledge within the team Assist with operational organisation, bookings, and guest relations This is a fantastic opportunity for a passionate Restaurant Manager looking to play a key role within an ambitious independent hospitality project with exciting long-term plans. Due to the number of applicants received, unfortunately we are unable to reply individually to each. Should your application be suitable for the role, then you'll hear from us within 48 hours, thank you. TPBN1_UKCT

VetPartners Limited, York (Hybrid) We have an exciting new opportunity for an Experienced HR Advisor to join the HR Advisory team. You'll provide professional, pragmatic HR advice and support to managers and colleagues across the business, ensuring people policies and processes are applied fairly, legally, and in line with organisational goals. Acting as a trusted partner you'll balance the needs of the business with the wellbeing of colleagues. We have FT hours commissioned, though would be open to part time candidates or job shares; for example 9:30-2:30 to fit in with school hours. The main responsibilities of the role include: Partner with managers and senior stakeholders to provide expert advice on employee relations ( ER) matters including grievances, disciplinaries, performance, absence, capability, redundancy, flexible working, and probation, ensuring alignment with organisational goals and values. Support investigations and hearings, ensuring fair, transparent, and well-documented processes that uphold legal and ethical standards. Draft and deliver outcome documentation and communications that are clear, consistent, and compliant with employment law. Collaborate with Business Development Directors, Practice Management, and Business Support Managers to influence people-related decisions and contribute to the success of wider business projects. Promote colleague wellbeing through proactive guidance and support, embedding a culture of care and resilience. Facilitate mediation processes to resolution, and escalate appropriately where business-level input is required. Conduct retention interviews and analyse themes to inform initiatives that improve employee engagement and reduce turnover. Manage complex cases including long-term sickness and ill-health capability, integrating Occupational Health advice and implementing reasonable adjustments. Guide practices in applying absence policies consistently, providing coaching that strengthens manager confidence. Deliver consultation processes for restructures and redundancies, ensuring correct implementation and providing clear advice to support organisational change. Partner with HRBPs on case management, organisational integrations, and strategic workforce planning Review and update job specifications, ensuring alignment with evolving organisational structures and role expectations. Coach and develop managers in handling people issues, building sustainable leadership capability. Design and deliver training programmes that enhance leadership effectiveness, employee engagement, and organisational performance. Provide guidance to the Shared Services Team, leading initiatives to build capability and manage escalated queries effectively. Analyse employee relations data and trends, using insights to shape training, policies, and proactive interventions. Contribute to policy development, engagement programmes, and wider People Team initiatives that support business culture and performance. Ensure accurate and compliant HR record-keeping in line with GDPR and governance requirements. Work collaboratively across the People Team and wider business, supporting continuous improvement and knowledge-sharing So, who are we looking for... We are looking for someone with strong coaching skills, who has experience within all areas of employee relations, looking to support a more diverse and challenging caseload. You'll have excellent interpersonal skills and be adaptable to different situations and styles, able to build credible relationships at all levels whilst also being customer focused and commercially aware, able to manage ambiguity and achieve results. You'll embrace the VetPartners culture, leading by example in all activities. Do you have the following skills and experiences?: Solid HR and resourcing administration experience. Strong working knowledge of UK Employment Law and HR best practice. Experience managing employee relations cases and supporting organisational change. Proven ability to build effective relationships and influence at all levels. Excellent interpersonal and communication skills, with confidence in stakeholder management. Proficient in Microsoft Office and comfortable using HR systems. Strong attention to detail with the ability to maintain absolute discretion and confidentiality. Calm and resilient under pressure, with the ability to balance multiple priorities without compromising standards. Proactive, solutions-focused approach with sound judgement. Collaborative team player, able to work effectively across HR and with wider business stakeholders. Determined and committed to delivering high-quality outcomes What we can offer in return (pro rata): Salary up to £32,500 per annum, pro rata Based at our York Central Support Office, with 60% in-office time but some flexibility around in hours and days worked. 25 days holiday, plus Bank Holidays, and the option to sell 5, or buy another 10 days holiday, giving flexibility for longer breaks (Pro-rata) Health Shield Cash Plan & PERKS - various discounts including gym memberships & retail Cycle to Work scheme Enhanced paternity, maternity, adoption, shared parental leave, and surrogacy pay CPD allowance Company sick pay Flexible working Discounted veterinary fees Focus on employee wellbeing Please apply directly (No agency submissions)

Position: European Employee Relations ManagerLocation: Chertsey (Hybrid working policy)Salary: On ApplicationDuration: PermanentHours: Monday-Friday, 9am-5:30pm Our client is lo

What youll be doing:The Employee Relations Manager will take ownership of employee relations casework across the UK, providing practical, consistent and legally sound advice to managers and HR colleagues. Support managers in resolving employee relations issues at th

To apply, please submit your application directly or contact our Talent Acquisition Manager,. This is a highly visible role at the heart of our relationship with local stakeholders. Build strong and trusted relationships with residents, parish councils, local authorities and elected representatives.

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The successful The Influencer Relations & PR Manager will have:. The Influencer Relations & PR Manager will:. The successful The Influencer Relations & PR Manager will have:.

Delivering ER training and strengthening manager capability.

Interim Employee Relations Manager. This is a pivotal role within the organisation, where you will lead on complex employee relations matters, ensuring fair, consistent, and legally compliant outcomes across the workforce. Provide expert guidance on employee relations issues, including grievances, d

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Sign in to set job alerts for “Public Relations Account Manager” roles. We are delighted to be working exclusively with an independent PR consultancy, in their search for a talented PR Account Manager to join their team. As PR Account Manager you'll be working alongside a talented Account Direct

NTT DATA Business Solutions Group in the UK is seeking an Employee Relations Manager to own UK ER casework, providing practical, legally sound advice to managers and HR colleagues in line with UK employment law and company policy. You will manage a varied portfolio of employee relations matters from

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We are looking for someone to delve into our Employee Relations and own our ER strategy and development. We do not want you sitting in meetings and handling the cases, the aim is for you to collaborate with managers, guide them through the difficult conversations, providing advice and training, coac

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International 5 star and luxurious establishment.Excellent fluent English (verbal and written).This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members.Conversational in an additional language (Germa

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