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People Experience Officer (Employee Relations) (6418) \n People Experience Officer – Employee Relations \n Location: Sidcup / Hybrid \n Hours: Full time, 37 hours per week (Monday to Friday) \n Salary: £30,000 per annum + benefits \n Closing date: 27th August 2026 \n Planned interviews: this will be confirmed with suitable applicants \n Make a difference through great people experience \n We’re looking for a People Experience Officer to join our People Team, with Employee Relations at the heart of the role. \n This is an opportunity to join a team that supports managers and employees across the organisation, helping us create a positive, fair and consistent experience for our people. \n What will you be doing? \n Employee Relations casework will be your primary focus. You’ll manage your own portfolio of cases and provide trusted advice and support to managers throughout the process. \n Your caseload will include matters such as: \n\n • Disciplinary and grievance cases\n, • Capability and performance matters\n, • Probation\n, • Attendance and sickness absence\n, • Flexible working and family-friendly matters\n, • Informal workplace concerns\n\n You’ll work closely with managers to help them understand policy, procedure and potential risk, ensuring cases are managed consistently, appropriately and in line with employment legislation and our organisational values. You’ll also prepare case documentation, maintain accurate records and ensure more complex or high-risk matters are escalated appropriately. \n But this role is about more than casework. \n You’ll also have the opportunity to contribute to the wider employee experience, supporting wellbeing, engagement, recognition and culture initiatives, as well as employee voice and feedback activities. You’ll help us understand what our people are telling us and turn that insight into meaningful improvements. \n Good ER support is about spotting patterns as well as managing individual cases. \n You’ll produce casework reports and management information, monitor trends and identify recurring issues, sharing your insight with the wider People Team to help shape improvements across the organisation. \n What are we looking for? \n We’re looking for someone with solid experience in Employee Relations or HR advisory work, who is comfortable managing cases and providing advice to managers and employees. \n You’ll need: \n\n • Experience of managing employee relations casework and providing an advisory service\n, • Experience managing conduct, grievance and performance cases\n, • A strong working knowledge of UK employment law\n, • Excellent communication and relationship-building skills\n, • Strong negotiation and conflict-management skills\n, • The ability to manage competing priorities and a varied caseload\n, • Confidence to challenge, influence and provide sound advice when needed\n, • Relevant professional qualifications, or demonstrable equivalent experience.\n\n Experience within social care or the not-for-profit sector would be advantageous, as would experience of HR systems, policy development, trade union partnership working, restructures and redundancies. \n Why this role? \n This is a great opportunity for an experienced HR/ER professional who wants to be part of a people-focused team where their advice, judgement and ideas can have a real impact. \n You’ll have the opportunity to work across a broad range of employee relations matters while also contributing to the bigger picture – helping us strengthen our policies and processes, improve employee experience and build a positive workplace culture. \n What we offer \n In return, you'll join a supportive team where your contribution is valued and your development is encouraged. We offer: \n\n • Hybrid working to support a healthy work-life balance.\n, • Generous paid annual leave.\n, • Learning and development opportunities to help you grow your career.\n, • Access to wellbeing support and employee initiatives.\n, • A collaborative and inclusive working environment where continuous improvement is encouraged.\n\n Why join Avenues? \n At Avenues, you'll be part of an organisation that's committed to improving lives through innovation, collaboration and continuous learning. We invest in our people, encourage professional development and give you the opportunity to make a genuine difference. \n If you’re pragmatic, approachable and confident in your ER knowledge, and you enjoy working in partnership with managers to find the right way forward, we’d love to hear from you. \n As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. \n We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Senior Environmental Health Officer (Private Sector Housing)Overview\n Our client is seeking an experienced Senior Environmental Health Officer to play a key role in improving standards across the private rented sector. This is an excellent opportunity for a qualified Environmental Health professional with strong Private Sector Housing experience to combine technical expertise, enforcement knowledge, and leadership responsibilities within a progressive local authority environment. \n The successful candidate will support the Private Sector Housing management team in delivering high-quality housing enforcement, property licensing, public health, and regulatory services, while supervising officers responsible for protecting the health, safety, and welfare of residents. Key Responsibilities\n\n • Supervise and support a team of up to 6 officers, including Environmental Health Officers, Housing Enforcement Officers, Surveyors, Licensing Officers, Trainees, and Apprentices.\n, • Undertake inspections of private rented properties, HMOs, and other residential accommodation.\n, • Assess housing conditions using the Housing Health and Safety Rating System (HHSRS) and determine appropriate enforcement action.\n, • Investigate complaints relating to housing standards, public health, drainage, pest control, and licensing breaches.\n, • Lead on complex enforcement cases and support legal proceedings, including prosecutions and financial penalties where appropriate.\n, • Administer and enforce mandatory, additional, and selective property licensing schemes.\n, • Review casework and ensure the quality and accuracy of statutory notices, schedules of work, and legal documentation.\n, • Work closely with landlords, tenants, managing agents, solicitors, housing providers, and partner agencies.\n, • Deputise for senior managers when required.\n, • Take the lead in specialist areas such as:\n \n, • Property Licensing\n, • HMO Regulation and Enforcement\n, • Fire Safety\n, • Tall Buildings\n, • Empty Properties\n, • Energy Efficiency\n, • Pest Control Contracts\n, • Complex Enforcement Activity\n, • Public Health Initiatives\n \nEssential Qualifications\n Applicants must hold: \n\n • A recognised Environmental Health qualification and registration as an Environmental Health Practitioner, or\n, • A relevant degree/professional qualification supported by substantial experience within Private Sector Housing or Environmental Health.\n\n Additionally, candidates should possess: \n\n • Membership of the Chartered Institute of Environmental Health (CIEH), Chartered Institute of Housing (CIH), or equivalent professional body (or be willing to obtain membership within six months).\n, • Successful completion of HHSRS training.\nEssential Knowledge & Experience\n Candidates must demonstrate strong technical expertise in: \n\n • Housing Act 2004\n, • Housing Health and Safety Rating System (HHSRS)\n, • Private Sector Housing legislation\n, • HMO Management Regulations\n, • Property Licensing\n, • Mandatory, Additional, and Selective Licensing Schemes\n, • Public Health legislation\n, • Drainage legislation and enforcement\n, • Empty Property legislation\n, • Pest Control enforcement and management\n, • PACE, CPIA, and RIPA procedures\n\n You will also have a proven track record in: \n\n • Private Rented Sector (PRS) enforcement\n, • HMO inspections and enforcement\n, • Housing standards and compliance activity\n, • Preparing legal case files and evidence bundles\n, • Attending Court and Tribunal hearings\n, • Supervising building and remedial works\n, • Managing complex enforcement investigations\n, • Supporting and supervising staff within a regulatory environment\nEssential Skills\n The successful candidate will demonstrate: \n\n • Experience supervising or mentoring officers within a Private Sector Housing, Housing Enforcement, or Environmental Health team.\n, • Ability to manage a personal caseload while supporting colleagues on complex cases.\n, • Strong decision-making and problem-solving abilities.\n, • Excellent written communication and report-writing skills.\n, • 36 hours per week.\n, • Hybrid working arrangement in line with organisational policy.\n, • A combination of office, home, and site-based working depending on business requirements.\n, • Flexibility to attend occasional meetings and inspections outside normal office hours.\nDriving Requirements\n Candidates should: \n\n • Hold a full UK driving licence.\n, • Be willing to provide a vehicle for business use.\n, • Be physically capable of carrying out property inspections, including accessing all areas of residential properties and using ladders where required.\nIdeal Background\n We are particularly interested in candidates with: \n\n • Strong local authority Private Sector Housing experience.\n, • Extensive HMO licensing and enforcement expertise.\n, • A comprehensive understanding of HHSRS and housing enforcement processes.\n, • Previous supervisory, team leadership, or management experience.\n, • Experience handling complex housing enforcement and legal proceedings.\n, • The ability to drive service improvement while maintaining excellent professional standards.\nWhy Apply?\n This is an opportunity to join a forward-thinking housing service where you can make a genuine impact on housing standards, resident wellbeing, and landlord compliance. The role offers a blend of technical casework, team leadership, and strategic responsibility, making it ideal for an experienced Environmental Health professional looking to progress their career within Private Sector Housing. \n

Join Lambeth Borough CouncilLambeth is one of London's most vibrant, diverse and ambitious boroughs, delivering vital services to residents, schools, employees and local communities. As part of the Council's Finance & Governance division, the payroll function plays a critical role in ensuring thousands of employees are paid accurately, efficiently and in line with statutory requirements.An exciting opportunity has arisen for an experienced Payroll Technical Lead to join Lambeth Council's payroll team. This is a key technical role supporting the delivery of payroll operations for approximately 2,900 school staff, 3,200 corporate staff and 200 external school staff, while acting as the subject-matter expert for Oracle Payroll.You will work closely with the Payroll Manager, Oracle Support Team, Finance, HR, Pensions, auditors and external partners to ensure the smooth running of payroll processes, system functionality, reporting and compliance.The Role As Payroll Technical Lead, you will oversee the technical operation of the Lambeth payroll bureau service, ensuring payroll processes are delivered accurately, efficiently and within agreed deadlines. You will play a key role in Oracle Payroll developments, system testing, reporting requirements, year-end processes, statutory returns and payroll reconciliations.You will also supervise the work of the Payroll Technical Officer and support the wider payroll transformation agenda, helping to improve processes, maximise system capability and deliver a modern, customer-focused payroll service.Key Responsibilities;Lead on the timely and accurate delivery of monthly payroll processes, including validation reports, BACS file transmission, RTI submissions, FPS/EPS files and post-payroll activities.Act as the Payroll Service Business Lead for Oracle Payroll developments, upgrades, testing, reporting and functional specifications.Act as the key liaison between Payroll and the Oracle Support Team, ensuring payroll system issues are raised, monitored and resolved effectively.Manage year-end and start-of-year payroll processes including P60s, tax code uplifts, pay awards, increments, pension thresholds and statutory updates.Oversee payroll data submissions and pension returns including LGPS I-Connect, LPFA employer portal, Teachers' Pensions MCR and NHSPS records.Supervise the Payroll Technical Officer, ensuring work is delivered accurately and within agreed deadlines.Support payroll reconciliations, audit queries, National Fraud Initiative reporting and management information requests.Produce and distribute key employee and employer information including payslips, P60s, chargeability reports and third-party payment reports.Support the onboarding of external payroll clients, working with employer bodies, Finance and Oracle Support to ensure smooth implementation.Maintain Oracle Payroll guidance notes, process documentation and user manuals.Deputise for the Payroll Manager on technical payroll system matters when required.Support payroll transformation, digital strategy and continuous improvement across the service.About YouWe are looking for a technically strong payroll professional with excellent systems knowledge, strong analytical skills and the ability to work confidently with a wide range of stakeholders.You will bring:Strong working knowledge of payroll legislation and statutory payroll requirements.Experience using payroll systems, ideally Oracle Payroll, within a complex or public sector environment.Strong understanding of payroll reporting, system functionality, testing and data validation.Advanced Microsoft Excel skills and confidence working with complex data.Experience producing MI reports and working in a highly numerate, analytical environment.Strong problem-solving skills with the ability to resolve complex payroll and system issues.Experience building strong working relationships with internal teams, external partners, auditors and system providers.Ability to support, mentor or train colleagues on payroll systems and technical processes.Knowledge of pensions processes, ideally including LGPS, Teachers' Pensions and NHSPS, would be highly advantageous.A proactive approach to service improvement, digital transformation and payroll best practice.Benefits? 27 days annual leave plus Bank Holidays ? Hybrid working arrangements ? 35-hour working week ? Valuable Local Government Pension Scheme with employer contributions ? Opportunity to work for a leading London Borough Council ? Involvement in payroll transformation and digital improvement projects ? Exposure to Oracle Payroll systems, technical reporting and public sector payroll complexity ? Supportive, inclusive and collaborative team environmentWhy Apply?This is a fantastic opportunity for an experienced payroll professional who enjoys the technical side of payroll and wants to take ownership of Oracle Payroll processes, reporting, compliance and system improvements.If you are confident managing complex payroll operations, enjoy problem-solving and want to contribute to a payroll service that supports thousands of employees across Lambeth Council and local schools, we would love to hear from you.No sponsorship available for this postHays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.ukTPBN1_UKTJ

The Avenues Trust Group is seeking a People Experience Officer to act as the frontline for Employee Relations, advising managers and supporting staff across the organisation. You will manage a caseload, ensure policy adherence and help shape a fair, consistent experience for all employees.

The team is responsible for advising Ministers on fees policy implications, setting fees for new routes and services and ensuring the Department has a legal basis for the income that is generated (generally amounting to 70% of the Department’s income total). Fees and Income Planning Officer. We pr

Environmental Health Practitioner (Environmental Protection) - Contract Summary Location: Devon Contract Length: 6 Months Hours: Up to 37 hours per week IR35: Inside IR35 Working Pattern: Minimum 3 days per week on-site Start Date: ASAP Mileage: Business mileage reimbursed in line with Council policy Overview My client is seeking an experienced Environmental Health Practitioner with a strong background in Environmental Protection, particularly in the investigation and enforcement of: • Statutory nuisance complaints, • Noise nuisance and acoustics, • Pest control matters, • Filthy and verminous premises, • Environmental Protection Act 1990 enforcement The successful candidate will be expected to take ownership of an operational caseload with minimal supervision and contribute immediately to frontline service delivery. Key Responsibilities • Investigate environmental protection complaints., • Conduct site inspections and regulatory compliance activities., • Undertake noise monitoring and evidence gathering., • Prepare enforcement cases and take proportionate regulatory action., • Manage a varied caseload independently., • Deliver statutory Environmental Protection functions in accordance with legislation and Council policies. Essential Requirements Candidates should demonstrate: ✅ Significant local authority Environmental Protection experience ✅ Strong working knowledge of the Environmental Protection Act 1990 ✅ Experience investigating statutory nuisance cases ✅ Practical application of noise legislation and guidance ✅ Noise monitoring, acoustics, and evidence gathering expertise ✅ Inspection and enforcement experience ✅ Ability to work autonomously and make sound regulatory decisions ✅ Relevant Environmental Health qualification (preferably CIEH accredited) Ideal Candidate Profile This role would suit an experienced Environmental Health Officer (EHO) or Environmental Health Practitioner who has recently worked within a local authority Environmental Protection team and can quickly take on statutory nuisance and noise-related investigations with limited supervision...

Housing Officer | Housing Association - South East London (Hybrid Working) - £29.38 per hour - 3-6 Month Contract We're recruiting for a Housing Officer to join a leading Housing Association in South East London. You'll be responsible for delivering high-quality tenancy and neighbourhood management services across a designated patch, ensuring residents receive excellent support and customer service. Key responsibilities: Managing tenancy and estate issues Handling ASB, nuisance and safeguarding cases Conducting estate inspections Managing voids, viewings and tenancy sign-ups Working closely with local authorities and partner agencies- Housing, customer service or tenancy management experience required- Strong communication and case management skills - Knowledge of social housing and housing legislation desirable Interested? Get in touch for more information or to discuss the opportunity Muhammad Uthmaan Ali(phone number removed) (url removed) The Oyster Partnership Ltd. is an equal opportunities employer and welcomes applications from all candidates regardless of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. All applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role. Proof of eligibility will be requested before any offer is confirmed. By applying, you consent to processing your personal data in accordance with UK GDPR and our Privacy Policy, for the purposes of this recruitment process only. Your data will be held securely and not shared with third parties without consent

Join Lambeth Borough Council Lambeth is one of London's most vibrant, diverse and ambitious boroughs, delivering vital services to residents, schools, employees and local communities. As part of the Council's Finance & Governance division, the payroll function plays a critical role in ensuring thousands of employees are paid accurately, efficiently and in line with statutory requirements. An exciting opportunity has arisen for an experienced Payroll Technical Lead to join Lambeth Council's payroll team. This is a key technical role supporting the delivery of payroll operations for approximately 2,900 school staff, 3,200 corporate staff and 200 external school staff, while acting as the subject-matter expert for Oracle Payroll.You will work closely with the Payroll Manager, Oracle Support Team, Finance, HR, Pensions, auditors and external partners to ensure the smooth running of payroll processes, system functionality, reporting and compliance.The RoleAs Payroll Technical Lead, you will oversee the technical operation of the Lambeth payroll bureau service, ensuring payroll processes are delivered accurately, efficiently and within agreed deadlines. You will play a key role in Oracle Payroll developments, system testing, reporting requirements, year-end processes, statutory returns and payroll reconciliations.You will also supervise the work of the Payroll Technical Officer and support the wider payroll transformation agenda, helping to improve processes, maximise system capability and deliver a modern, customer-focused payroll service.Key Responsibilities Lead on the timely and accurate delivery of monthly payroll processes, including validation reports, BACS file transmission, RTI submissions, FPS/EPS files and post-payroll activities. Act as the Payroll Service Business Lead for Oracle Payroll developments, upgrades, testing, reporting and functional specifications. Act as the key liaison between Payroll and the Oracle Support Team, ensuring payroll system issues are raised, monitored and resolved effectively. Manage year-end and start-of-year payroll processes including P60s, tax code uplifts, pay awards, increments, pension thresholds and statutory updates. Oversee payroll data submissions and pension returns including LGPS I-Connect, LPFA employer portal, Teachers' Pensions MCR and NHSPS records. Supervise the Payroll Technical Officer, ensuring work is delivered accurately and within agreed deadlines. Support payroll reconciliations, audit queries, National Fraud Initiative reporting and management information requests. Produce and distribute key employee and employer information including payslips, P60s, chargeability reports and third-party payment reports. Support the onboarding of external payroll clients, working with employer bodies, Finance and Oracle Support to ensure smooth implementation. Maintain Oracle Payroll guidance notes, process documentation and user manuals. Deputise for the Payroll Manager on technical payroll system matters when required. Support payroll transformation, digital strategy and continuous improvement across the service.About YouWe are looking for a technically strong payroll professional with excellent systems knowledge, strong analytical skills and the ability to work confidently with a wide range of stakeholders.You will bring: Strong working knowledge of payroll legislation and statutory payroll requirements. Experience using payroll systems, ideally Oracle Payroll, within a complex or public sector environment. Strong understanding of payroll reporting, system functionality, testing and data validation. Advanced Microsoft Excel skills and confidence working with complex data. Experience producing MI reports and working in a highly numerate, analytical environment. Strong problem-solving skills with the ability to resolve complex payroll and system issues. Experience building strong working relationships with internal teams, external partners, auditors and system providers. Ability to support, mentor or train colleagues on payroll systems and technical processes. Knowledge of pensions processes, ideally including LGPS, Teachers' Pensions and NHSPS, would be highly advantageous. A proactive approach to service improvement, digital transformation and payroll best practice.Benefits✅ 27 days annual leave plus Bank Holidays ✅ Hybrid working arrangements ✅ 35-hour working week ✅ Generous Local Government Pension Scheme with employer contributions ✅ Opportunity to work for a leading London Borough Council ✅ Involvement in payroll transformation and digital improvement projects ✅ Exposure to Oracle Payroll systems, technical reporting and public sector payroll complexity ✅ Supportive, inclusive and collaborative team environmentWhy Apply?This is a fantastic opportunity for an experienced payroll professional who enjoys the technical side of payroll and wants to take ownership of Oracle Payroll processes, reporting, compliance and system improvements.If you are confident managing complex payroll operations, enjoy problem-solving and want to contribute to a payroll service that supports thousands of employees across Lambeth Council and local schools, we would love to hear from you. No sponsorship available for this post Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Enablement Support Officer Location: Croydon - Hybrid working Rate: £21.41 per hour PAYE / £28.40 per hour Umbrella Hours: 27 hours per week - 5 days per week or 3 days x 9 hours Duration: 12 months (Maternity Cover) Start date: ASAP This is an excellent opportunity for an experienced welfare benefits, housing support, homelessness prevention or financial inclusion professional who is passionate about helping residents overcome challenges and achieve long-term independence. Working Pattern The role is 27 hours per week. We would ideally like someone to work across five days per week with shorter daily hours, however we can offer flexibility for the right candidate, including alternative arrangements such as three 9-hour days. This is a hybrid role, with a minimum of two days per week office-based. Due to the nature of the service and onboarding requirements, there will be an expectation of increased office attendance during the initial training period. About the Role As an Enablement Support Officer, you will work directly with residents who are experiencing financial hardship, housing difficulties, debt, unemployment, welfare benefit issues or other challenges that place them at risk of homelessness. You will take a holistic, person-centred approach, identifying barriers to independence and working with residents to develop practical, sustainable solutions. The role involves assessing applications for discretionary financial assistance, supporting residents to maximise household income, improve budgeting skills, access employment opportunities and sustain suitable accommodation. Key Responsibilities Assess residents' financial, housing and personal circumstances. Provide advice and guidance on: Universal Credit Housing Benefit Council Tax Support Housing Payments and discretionary funding Develop personalised support plans and agree realistic outcomes with residents. Support residents with budgeting, debt management and improving financial resilience. Identify employment, training and housing options that promote long-term independence. Make decisions regarding discretionary financial assistance and other available funding streams. Conduct resident interviews, home visits and advocacy where required. Work collaboratively with partner agencies including: DWP Jobcentre Plus Adult Social Care Health services Registered providers and landlords Voluntary and community organisations Signpost and refer residents to specialist support services. Maintain accurate case records and monitor progress through to successful case closure. Contribute to service improvements and best practice across the team. About You We are looking for someone who has: Essential Experience Experience working in welfare benefits, welfare reform, housing support, homelessness prevention or a similar resident-focused service. Experience supporting vulnerable or distressed residents. Experience developing practical solutions that improve residents' circumstances and outcomes. Knowledge of poverty, debt and the barriers faced by individuals experiencing financial hardship. Experience maintaining accurate case records and managing a varied caseload. Essential Knowledge Strong understanding of Universal Credit and welfare benefits. Knowledge of Housing Benefit and Council Tax Support. Understanding of housing options, homelessness prevention and financial inclusion approaches. Awareness of the relationship between housing stability, employment, health and wellbeing. Ability to interpret legislation, policy and guidance and apply it in practice. Essential Skills Excellent communication and interpersonal skills. Ability to build positive relationships with residents and partner agencies. Strong interviewing, assessment and problem-solving skills. Ability to manage sensitive and sometimes challenging conversations with empathy and professionalism. Good IT skills, including use of case management systems and Microsoft Office applications. Ability to work independently while contributing effectively as part of a team. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Job Title: Repairs Customer Resolution Officer Location: Croydon - Hybrid working - 3 days office per week (Tuesday compulsory) Hourly rate: £18.92 PAYE / £25.03 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start We are seeking a proactive and customer-focused Repairs Customer Resolution Officer to join our Property Services team. In this key role, you will help ensure residents receive an excellent repairs and maintenance service by managing complex repairs cases, supporting complaint resolution, and acting as a vital link between customers, contractors, and internal teams. Working within a fast-paced housing environment, you will investigate and manage repairs and disrepair cases, coordinate stakeholders, monitor contractor performance, and ensure customer issues are resolved efficiently and professionally. Key Responsibilities Manage complex repairs and disrepair case investigations from initial enquiry through to resolution. Provide high-quality customer service and case management support. Liaise with residents, contractors, surveyors, tenancy teams, and other stakeholders to ensure timely completion of repairs. Investigate, manage, and resolve customer complaints in line with policy and service standards. Monitor and track outstanding repairs and works orders to ensure service level agreements are met. Analyse trends and performance data to support continuous service improvement. Ensure compliance with health and safety legislation and organisational policies. Review contractor performance, invoices, and valuations to ensure quality and value for money. About You We are looking for a motivated individual with a strong background in repairs, housing, and customer resolution. Essential Experience Experience working within responsive repairs, property maintenance, or social housing. Proven experience handling customer complaints and delivering successful complaint resolution. Experience working in a customer service-focused environment. Experience building effective relationships with contractors, customers, and internal stakeholders. Experience working within a fast-paced team environment. Experience using Microsoft Word and Excel.Essential Skills Strong knowledge of responsive repairs and property maintenance processes. Excellent customer service and communication skills. Ability to manage competing priorities and work under pressure. Strong problem-solving and decision-making skills. Ability to influence outcomes and drive repairs through to resolution. Good analytical and reporting capabilities. Strong IT skills and attention to detail. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Graduate Homeless Intervention & Prevention Officer Graduate Development Programme | South London | Hybrid Working | Monday to Friday | 36 Hours Per Week | £16.39 PAYE (£21.59 Umbrella) | Minimum 6-Month Assignment | Progression to Higher Pay Rate Following Successful Completion of the Development Programme Start a Career That Makes a Real Difference Adecco is delighted to be recruiting for a unique Graduate Development Programme within a South London local authority. This is an exceptional opportunity to launch a rewarding career in Housing, Homelessness Prevention and Public Service while making a genuine difference to vulnerable residents and local communities. No previous housing experience is required. Full training will be provided. About the Role Working alongside experienced housing professionals, you will: Support residents who are homeless or threatened with homelessness Conduct homelessness assessments Develop and review Personalised Housing Plans (PHPs) Explore housing options to prevent and relieve homelessness Provide housing advice and guidance Work with landlords, support providers and partner agencies Gather evidence to support statutory decision-making Develop the skills to manage your own caseload Support vulnerable individuals in a professional, person-centred and trauma-informed mannerThis role offers an opportunity to work directly with individuals and families facing housing challenges while developing specialist knowledge in homelessness legislation and prevention. Structured Development Programme Successful candidates will undertake a comprehensive six-month training programme covering: Housing Act 1996 Homelessness Reduction Act 2017 Homelessness Code of Guidance Homelessness Assessments Personalised Housing Plans Decision Letter Writing Case Management Safeguarding Domestic Abuse Awareness Mental Health Awareness Housing Options & Prevention Temporary Accommodation Equality & Diversity Customer Care Professional Report Writing Housing Case Management SystemsTraining includes classroom learning, mentoring, case shadowing and supervised casework before progressing towards managing your own caseload. About You We're looking for individuals who are: Educated to degree level, or due to graduate shortly Interested in developing a career within housing and homelessness services Passionate about supporting vulnerable people Excellent communicators with strong written English skills Organised and able to manage competing priorities Professional, resilient and motivated Curious, eager to learn and committed to personal development Strong team players with a customer-focused approachApplications are particularly welcomed from graduates in: Law Sociology Criminology Psychology Social Policy Politics Public Administration Housing Social Work Business ManagementHowever, applications from graduates of all disciplines will be considered. Apply Today If you're looking for a graduate opportunity that offers purpose, responsibility and a genuine career pathway within public services, we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

People Experience Officer – Employee Relations Location: Sidcup / Hybrid Hours: Full time, 37 hours per week (Monday to Friday) Salary: £30,000 per annum + benefits Closing date: 27th August 2026 Planned interviews: this will be confirmed with suitable applicants Make a difference through great people experience We’re looking for a People Experience Officer to join our People Team, with Employee Relations at the heart of the role. This is an opportunity to join a team that supports managers and employees across the organisation, helping us create a positive, fair and consistent experience for our people. What will you be doing? Employee Relations casework will be your primary focus. You’ll manage your own portfolio of cases and provide trusted advice and support to managers throughout the process. Your caseload will include matters such as: Disciplinary and grievance cases Capability and performance matters Probation Attendance and sickness absence Flexible working and family-friendly matters Informal workplace concerns You’ll work closely with managers to help them understand policy, procedure and potential risk, ensuring cases are managed consistently, appropriately and in line with employment legislation and our organisational values. You’ll also prepare case documentation, maintain accurate records and ensure more complex or high-risk matters are escalated appropriately. But this role is about more than casework. You’ll also have the opportunity to contribute to the wider employee experience, supporting wellbeing, engagement, recognition and culture initiatives, as well as employee voice and feedback activities. You’ll help us understand what our people are telling us and turn that insight into meaningful improvements. Good ER support is about spotting patterns as well as managing individual cases. You’ll produce casework reports and management information, monitor trends and identify recurring issues, sharing your insight with the wider People Team to help shape improvements across the organisation. What are we looking for? We’re looking for someone with solid experience in Employee Relations or HR advisory work, who is comfortable managing cases and providing advice to managers and employees. You’ll need: Experience of managing employee relations casework and providing an advisory service Experience managing conduct, grievance and performance cases A strong working knowledge of UK employment law Excellent communication and relationship-building skills Strong negotiation and conflict-management skills The ability to manage competing priorities and a varied caseload Confidence to challenge, influence and provide sound advice when needed Relevant professional qualifications, or demonstrable equivalent experience. Experience within social care or the not-for-profit sector would be advantageous, as would experience of HR systems, policy development, trade union partnership working, restructures and redundancies. Why this role? This is a great opportunity for an experienced HR/ER professional who wants to be part of a people-focused team where their advice, judgement and ideas can have a real impact. You’ll have the opportunity to work across a broad range of employee relations matters while also contributing to the bigger picture – helping us strengthen our policies and processes, improve employee experience and build a positive workplace culture. What we offer In return, you'll join a supportive team where your contribution is valued and your development is encouraged. We offer: Hybrid working to support a healthy work-life balance. Generous paid annual leave. Learning and development opportunities to help you grow your career. Access to wellbeing support and employee initiatives. A collaborative and inclusive working environment where continuous improvement is encouraged. Why join Avenues? At Avenues, you'll be part of an organisation that's committed to improving lives through innovation, collaboration and continuous learning. We invest in our people, encourage professional development and give you the opportunity to make a genuine difference. If you’re pragmatic, approachable and confident in your ER knowledge, and you enjoy working in partnership with managers to find the right way forward, we’d love to hear from you. As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities

School Administrator Lambeth Nursery School 11:30 - 16:00 Tuesday & Thursday - 11:30 - 18:00 Monday & Wednesday & 09:00 - 16:00 Friday Must have school office experience September 1st Start Must have Enhanced DBS on the Update ServicePlease note we are only able to accept applications from administrators with a minimum of 1 years' experience working in a school office. Job role In this role you will work closely with the School Business Manager, to support the effective management of school administrative systems, including monitoring and reviewing the school’s systems and procedures. You will also undertake other professional duties, as delegated by the Headteacher. As the school administration officer your role will include duties in all the following areas: General administration Answering the Phones Managing the doors Taking Payments Data management Managing room bookings General administrationWe have a policy to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to reply to individual enquiries. If we have not contacted you within this specified time your application has been unsuccessful on this occasion. Philosophy Education is a Recruitment Business and is advertising this vacancy on behalf of one of its clients

Housing Officer: Tenancy & ASB Specialist known internally as a Local Housing Manager Location: Clapham Park, SW2 4AX Salary Banding: £41,237 - £43,406 This role We are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based and out on the patch, you will manage and coordinate excellent housing and estate services within a defined geographical patch. The patch is predominantly in Southwark but includes parts of Lambeth and Lewisham. You will be accountable, customer facing and representative of MTVH across all tenures including rented, shared ownership and leasehold customers, although you will be responsible for our rented customers only. Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential. Participation in local initiatives to support the community with their initiatives is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents. You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management. What you'll need to succeed: Essential car user Experience of working in a social housing setting is essential Experience of tenancy enforcement and managing a high case load of ASB alongside strong record keeping Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential; to really succeed it will be your values and passion that will set you apart. At MTVH our values of care, dare and collaborate run through all that we do, we're looking for people who can demonstrate these behaviours every day of the week. At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible Ability to collaborate, network and be a strong team player Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential Experience of excellent administration skills & analysing customer feedback to achieve service improvements Attention to detail and accuracy in writing, reporting and numeracy Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing Ability to self-manage a varied and demanding workload, prioritising and organising too A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion The ability to manage and report on projects against agreed targets Must possess excellent office management skills, managing inboxes, keys etc Must be willing to work flexible hours as required Desirable Housing qualification To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: Email

Good Afternoon, I am currently representing Bromley Council who are offering an initial temporary contract for a period of 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Development Management Area Team Leader this role will be based at: BR1 1AS, 2 days in office plus committees The right candidate will: • Manage one of the Development Management teams on behalf of or under the direction of the Head of Development Management in all aspects of work in order to maintain consistency of practice throughout the section and to ensure the efficient discharge of the workload., • Bring to the attention of Head of Development Management any matters of policy or problems arising from work of the team which may require action at Head of Development Management or Senior Officer Level., • Examine all development applications and where necessary guide and instruct members of the team as to appropriate action. This action will include organising and running screening meetings, negotiation with applicants to make improvements or alternative scheme in the interest of higher development standards., • Represent the Chief Planner at Planning Committees when required to explain individual applications and recommendations and advise Members on matters of planning policy., • Appear as an expert witness at Local inquiries when required on issues that are more complex or wider that standard development control considerations., • Interpret, apply and enforce current town planning and other associated legislation and literature that form the framework and background for development control We require the following: • Experience of managing staff in a planning environment, • Experience of running a heavy personal caseload and managing the delivery of reports to a strict deadline., • Experience of advising staff, Members and the public of the need for planning permission and the likelihood of permission being granted., • Experience of preparing and giving evidence at major planning inquiries. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon

Client Local Authority in Croydon Job Title SEND Tribunals Officer Pay Rate £26.68 an hour PAYE/£35.48 an hour UMBRELLA Hours 36 Hours a week(Mon-Fri) Duration Initial 12 month contract Location HYBRID WORKING-2-3 days a week office based from Bernard Weatherill House Description Key Accountabilities and Result Areas: Implementing the Statutory Tribunal processes for SEND and working with pupils, families, schools, and other stakeholders to assist in processes linked to securing appropriate resolution for pupils within the SEN Tribunal Process Reviewing the type of appeal, assessing the skills and knowledge required to address the issues in dispute in the appeal, to conduct an assessment of the potential risks to the LA, both financial and reputational, associated with any appeal and briefing the SEND Tribunals Manager and Head of SEND as appropriate. Taking direct responsibility for a range of Tribunal appeals, ranging from refusal to assess appeals to complex cases dealing with school placements with high-cost implications. This will include leading on the carrying out of Tribunal casework, ensuring that all casework is conducted in a timely and efficient manner and in line with Tribunal set deadlines. Leading on the LA's response to a number of Tribunal appeals including extended appeals. Including detailed and close liaison with colleagues and management in social care and the ICB, including relevant practitioners and commissioners. To present the LA's position in such matters to the Tribunal as a whole following that work with social care and the ICB. Essential knowledge: Knowledge of SEND Legislation and willingness to attend further training in special educational needs and related social care legislation as appropriate ( Families Act/Care Act; SEND Reforms) - short course/day training Working knowledge and understanding of SEND legislation and willingness to expand that knowledge (Families Act 2014; SEND Code of Practice January 2015).Knowledge and understanding of government policy and initiatives - and their implication for the role Experience: Proven experience of working in a Local Authority/public or third sector, or legal role with accountability for working with the public and/or schools/education settings. Legal experience or an equivalent legal qualification/relevant qualification or substantial experience in SEND. Experience of managing a range of administrative functions and systems in a multi-disciplinary environment. MUST HAVE experience in Drafting responses and draft submisisons to tribunals comms with parents and pros Tribunal experience confident and experience in attending hearings Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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