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  • Telesales Operative
    Telesales Operative
    15 hours ago
    £12.71–£14.71 hourly
    Full-time
    London

    About the Role Caffè Concerto is looking for a confident, commercially minded and customer-focused Cake Studio Telesales Executive. This is not simply a call-answering role. You will be responsible for turning customer enquiries into sales, understanding cake requirements, advising customers on the right product and price, and working closely with our chefs and cake production team to make sure orders are clear, achievable and profitable. Our range includes standard cakes, customised cakes, novelty cakes, bespoke cakes and wedding cakes. You will need to understand the difference between these requests, recognise when a cake requires additional chef input and communicate the customer's requirements accurately. Key Responsibilities Cake Sales * Handle telephone and online cake enquiries professionally. * Understand the customer's occasion, requirements, portions, design, deadline and budget. * Recommend the most suitable cake and explain pricing confidently. * Understand cake complexity and work with the chef when a quotation requires additional input. * Convert enquiries into confirmed sales. * Follow up quotations and enquiries to maximise conversion. * Upsell and cross-sell suitable products such as candles, slices, decorations, celebration products and canapés. * Identify opportunities for repeat sales around birthdays, anniversaries and other occasions. Customer Service & Complaints * Handle customer complaints calmly, professionally and patiently. * Deal confidently with frustrated or aggressive customers without becoming confrontational. * Investigate problems before offering solutions. * Take ownership of customer issues and escalate appropriately when required. * When a cake or order mistake occurs, focus on finding a solution and turning a negative experience into an opportunity to recover the customer's trust and retain their business. * Record recurring complaints and customer feedback to help improve the operation. * Maintain professional boundaries when dealing with abusive behaviour. Teamwork Strong relationships with the cake studio team are essential. * Build and maintain a good working relationship with chefs, cake designers and production staff. * Communicate customer requirements clearly and accurately. * Respect the chef's technical knowledge while representing the customer's needs. * Work collaboratively when solving difficult or last-minute customer requests. * Avoid creating unnecessary conflict between customers, sales and production. * Understand that successful cake sales depend on good cooperation between the sales and kitchen teams. Additional Sales & Reservations The role may also include: * Taking table reservations for Caffè Concerto shops. * Handling general customer enquiries. * Selling additional restaurant and celebration products. * Identifying opportunities to increase the value of each customer interaction. Administration & Reporting * Maintain accurate customer, quotation and order records. * Track enquiries, sales, follow-ups and lost opportunities. * Prepare basic sales reports. * Monitor conversion rates and average order value. * Provide management with useful customer feedback and sales information. What We Are Looking For * Experience in telesales, telephone sales, hospitality sales, reservations or a similar customer-facing role. * Excellent communication and listening skills. * Strong sales, upselling and negotiation ability. * Confidence discussing prices and customer budgets. * Good numerical skills and an understanding of portions and pricing. * Excellent attention to detail. * Patient and calm under pressure. * Confident handling complaints and difficult customers. * Commercially aware and focused on both sales and profitability. * Able to build strong relationships with chefs and operational teams. * Organised and able to manage multiple enquiries simultaneously. * Comfortable using email, spreadsheets and sales/order systems. Cake, bakery, patisserie, hospitality, wedding/event or bespoke product sales experience is an advantage. The Right Person We need someone who can take a customer from: “I need a cake” → understand what they actually want → recommend the right solution → establish the budget → price it correctly → close the sale → communicate it clearly to the chef → follow up → create the next sales opportunity. The successful candidate should be a salesperson, problem-solver and relationship builder, not simply someone who answers the telephone. You will be measured on sales conversion, average order value, upselling, follow-up, customer service, order accuracy and teamwork.

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  • Receptionist
    Receptionist
    4 days ago
    £12.71 hourly
    Full-time
    London

    Pay: £12.71 per hour Job Description: Earl's Court Medical Centre has an exciting opportunity for a Full-Time and Part-Time Medical Receptionist to join our welcoming and forward thinking Practice team on a full-time and part-time basis. Your normal pattern of working will be Monday - Friday, within the hours of 8am-6:30pm. Interested applicants must have primary care and SystmOne experience. Key Responsibilities include: • Greeting and assisting patients at the reception desk, • Managing appointments, cancellations and patients enquiries, • Answering telephone calls and directing queries appropriately, • Processing repeat prescription requests, • Supporting the administrative and clinical team with day-to-day tasks, • Maintaining confidentially and ensuring accurate record- keeping, • Processing ingoing and outgoing patient records This is a patient facing role that requires excellent communication skills, attention to detail, and a calm, efficient approach to working in a fast paced environment. About us Earls Court Medical Centre is a friendly and supportive GP Practice located in Central/West London, serving a diverse patient population of approximately 6,800 patients. We are committed to delivering high-quality, patient-centred primary care and providing an accessible, safe and efficient service to our local community. Our multidisciplinary team includes experienced GPs, Clinical Pharmacists, Practice Nurses, HCA and social prescribers, all supported by a skilled administrative and care navigation team. We work collaboratively to provide personalised care, support effective long-term condition management and improve access to healthcare through innovative systems and online triage. We pride ourselves on being an inclusive, forward-thinking practice that values innovation, staff wellbeing and continuous improvement, ensuring we offer the best possible care to our patients while maintaining a positive and supportive working environment. Ability to commute/relocate: • London SW5 9AD: reliably commute or plan to relocate before starting work (required) Experience: • SystmOne: 1 year (preferred) Work authorisation: • United Kingdom (required) Work Location: In person Experience Essential criteria Experience of working in a public reception environment Experience of Microsoft Office software Experience of dealing with the public/patients Desirable criteria Experience of telephone switchboard operation Experience of using SystmOne clinical system Qualifications Essential criteria English GCSE Level C or equivalent A demonstrable commitment to professional development Desirable criteria Intermediate level Microsoft Office

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  • Front Office Supervisor
    Front Office Supervisor
    5 days ago
    £17–£19 hourly
    Full-time
    London

    Join our vibrant team at Firmdale Hotels, where hospitality meets excellence. We are thrilled to offer an exciting opportunity for a Front Office Supervisor to become a pivotal part of our esteemed Dorset Square Hotel. As a Front Office Supervisor, you'll spearhead our front office operations, ensuring every guest experience is nothing short of exceptional. Your confidence and engaging communication style will set the tone for our team, inspiring them to deliver service that exceeds expectations. Responsibilities: • Lead by example, fostering a culture of teamwork and collaboration within the front office team., • Oversee daily operations at the reception desk, ensuring seamless check-ins, check-outs, and guest inquiries., • Provide guidance and support to reception team members, nurturing their skills and enhancing their performance., • Uphold our commitment to customer satisfaction, anticipating guest needs and resolving any issues with warmth and professionalism., • Maintain meticulous attention to detail, ensuring accuracy in all administrative tasks and financial transactions., • Exemplify impeccable presentation, embodying the essence of Firmdale Hotels with your warmth and professionalism., • Cultivate a passion for detail throughout the team, driving excellence in every aspect of guest service., • Infuse your enthusiasm into every interaction, creating memorable experiences that keep guests returning time and again. What you Need: • A genuine passion for hospitality and a dedication to delivering outstanding service., • Experience using Opera system, • Previous supervisory experience, with a proven ability to lead and motivate a team., • A customer-focused mind-set, with a commitment to exceeding guest expectations., • Impeccable presentation and a welcoming demeanour that reflects our commitment to excellence., • A keen eye for detail and the ability to maintain high standards in a fast-paced environment., • Enthusiasm and energy that inspires those around you, creating a positive and dynamic atmosphere within the team. What We Offer: • Competitive hourly rate of £17.00 to £19.00, inclusive of service charge, • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Our very first opening, and the hotel where Tim and Kit Kemp's vision for Firmdale Hotels began, Dorset Square Hotel occupies a handsome Regency building overlooking the garden square that was once the site of Thomas Lord's original cricket ground. Set in the charming, residential heart of Marylebone, it's surrounded by some of the capital's finest independent shops, cafés, restaurants and historic buildings. At its heart is The Potting Shed, our much-loved bar and restaurant, which brings its own warmth and character to this already special address. There's a real sense of history and heritage to this place, and a warmth that comes from being where it all started. To work at Dorset Square is to be part of that story, and to help write the next chapter through the care and dedication you bring to every guest experience. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Readers' Choice Awards, Condé Nast Traveller, 2025 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Mentor
    Mentor
    16 days ago
    £30 hourly
    Part-time
    London

    Application Link Apply here: https://mentorup.es/become-a-mentor Online Professional Mentor Turn your professional experience into an additional source of income while helping others make better career decisions. At MentorUp, we're looking for professionals with real-world experience who are willing to share their knowledge with students, graduates, and professionals seeking career guidance. You don't need to be a teacher, coach, or have previous mentoring experience. We're looking for professionals who can provide valuable insights based on: • Their current profession., • Previous roles they've held., • Industries they know firsthand., • Companies they've worked for throughout their careers., • Recruitment processes they've successfully completed., • Career transitions they've experienced., • Lessons learned, challenges faced, and decisions made along the way. The experience you've gained throughout your career could be exactly what someone else needs before choosing a degree, changing industries, or pursuing a new professional opportunity. What does the role involve? As a MentorUp mentor, you'll conduct one-to-one online mentoring sessions with people who want to better understand a profession, job role, industry, or company. You'll support individuals who: • Are unsure what to study., • Want to understand what a profession is really like., • Are considering changing careers., • Want to enter a new industry., • Need to understand what employers are looking for., • Want to prepare for interviews or recruitment processes., • Would like to hear from someone who has worked at a specific company., • Know where they want to go but don't know how to get there. Your role is simply to share practical, honest advice based on your own professional experience. You won't be expected to teach classes or prepare structured courses. It's about having conversations, answering questions, and helping people better understand the career path they're considering. What can you share as a mentor? For example, you could talk about: • What a typical day in your profession looks like., • Which qualifications and skills truly matter., • How you entered your industry., • What employers usually look for in candidates., • Your experience working at particular companies., • Career progression opportunities., • Challenges someone should know before entering the profession., • What you would do differently if you were starting again., • How you successfully changed careers or specialised. We're not only looking for senior executives. Anyone with genuine professional experience can provide tremendous value to someone just starting their career journey. What does MentorUp offer? • Payment for every mentoring session completed., • Opportunity to generate additional income., • Fully remote work., • Flexible schedule., • Freedom to decide how many sessions you'd like to offer., • Ability to accept only mentoring requests related to your expertise., • Your own professional profile on MentorUp., • Visibility among people interested in your profession or career path., • Compatible with your current job or business., • No exclusivity. You decide when you're available and which topics you'd like to mentor. Who are we looking for? Professionals with practical experience who can provide valuable career guidance. We particularly value: • Real professional experience., • Knowledge of a specific industry or business environment., • Clear communication skills., • Empathy and active listening., • Reliability and professionalism., • Passion for helping others., • Availability for online mentoring sessions. Whether you're employed, self-employed, an entrepreneur, consultant, executive, specialist, technician, or retired professional, we'd love to hear from you. You may also mentor based on previous positions or companies you've worked for, always respecting confidentiality and any non-disclosure obligations. Professional Fields We're looking for professionals from virtually every industry, including: Technology, Engineering, Marketing, Communications, Design, Sales, Finance, Banking, Human Resources, Law, Education, Healthcare, Science, Consulting, Administration, Construction, Logistics, Hospitality, Retail, Entrepreneurship, and Creative Industries. Working Conditions This is a flexible, session-based opportunity. There are no fixed working hours or guaranteed monthly income. The number of mentoring sessions you receive will depend on: • Demand., • Your area of expertise., • Your availability., • Interest generated by your profile. Before activating your mentor profile, you'll receive full information regarding: • Your payment per session., • Session duration., • Booking process., • Cancellation policy., • Payment procedures. How to Apply Please tell us: • Your current profession or role., • Previous positions and industries you've worked in., • Companies or business sectors you can speak about., • Topics you'd feel comfortable mentoring on., • Your approximate availability., • A short introduction explaining why you'd like to become a mentor. Your professional experience can generate additional income while helping someone make one of the most important decisions of their life. If you'd like to become part of MentorUp, complete our application form—we'd love to hear from you. Become a Mentor at MentorUp. The MentorUp Team

    Immediate start!
    No experience
    Easy apply
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