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  • Spa Therapist (Maternity Cover)
    Spa Therapist (Maternity Cover)
    2 days ago
    £18609 yearly
    Part-time
    London

    Join Firmdale Hotels' prestigious Soholistic Spa team as a Part-Time Spa Therapist (3 days per week) on a 12-month fixed-term maternity cover contract, and embark on a rewarding career defined by luxury, excellence and exceptional service. At Firmdale, we redefine hospitality by offering a unique and unforgettable experience in each of our eight London properties, including the iconic Ham Yard Hotel. As a Spa Therapist, you'll work closely with our Spa Manager to deliver exceptional treatments to our esteemed in-house guests and VIP clientele. From indulgent massages and rejuvenating facials to flawless manicures, pedicures, and waxing services, you'll cater to every aspect of our guests' relaxation and beauty needs. This is a Part time role, 3 days per week. Responsibilities: • Perform a diverse range of treatments across all eight London properties, ensuring each guest receives the utmost care and attention., • Demonstrate a comprehensive understanding of our treatment packages and offerings, guiding guests towards personalised experiences., • Cultivate strong, professional relationships with guests to foster loyalty and contribute to the growth of our client base., • Expertly recommend retail products tailored to guests' preferences and effectively close sales to enhance their at-home wellness routines., • Strive to meet and exceed sales targets established by the Spa Manager, showcasing your dedication to success., • Extend a warm and inspiring welcome to all guests, setting the tone for their spa journey from the moment they arrive., • Collaborate with the Spa Receptionist to manage daily bookings seamlessly, ensuring a smooth and efficient operation., • Assist the Spa Manager with administrative tasks such as stock inventory to uphold our standards of excellence., • Provide support to the Spa Receptionist as needed, contributing to the overall success of our spa operations. What you Need: • Proven experience as a Spa Therapist in a 5-star hotel or luxury spa environment, demonstrating your commitment to exceptional service., • Possess NVQ Level 3 in Spa Therapy or an equivalent qualification, showcasing your dedication to professional development., • Exhibit a passion for customer service and a relentless pursuit of exceeding guests' expectations at every opportunity., • Showcase extensive knowledge of various treatments and techniques, delivering flawless services in line with our training standards., • Display a strong understanding of anatomy and physiology, ensuring the safety and well-being of our guests throughout their spa experience., • Communicate effectively with guests and colleagues, demonstrating excellent interpersonal skills., • Excel in time management, maintaining efficiency and precision in a fast-paced environment., • Pay meticulous attention to detail, driven by a commitment to delivering unparalleled standards of excellence., • Thrive in a collaborative team environment, contributing positively to collective success., • Demonstrate resilience and determination, consistently striving for perfection in all aspects of your role., • Uphold a high standard of personal presentation, reflecting the sophistication and elegance of Firmdale Hotels. What We Offer: • Competitive annual salary of £ 18,609.00 plus service charge, • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Complimentary meals on shift, • Referral bonus scheme for recommending top talent, • Flexible scheduling without split shifts, • Dry cleaning service for work attire and discounted personal dry cleaning, • Enhanced holiday allowance based on length of service, • Season ticket loan for convenient commuting, • Ongoing training, professional development, and fully funded English lessons, • Regular social events, team activities, and fitness sessions, • Benefits like cycle to work scheme and annual long service awards, • One allocated paid day per year for volunteering work, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: • Proud winners of The Times Best Places to Work for both 2024 and 2025, • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade, • Manager of the Year – Helle Jensen – Cateys 2024, • Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024, • Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024, • Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025, • Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025, • Dorset Square Hotel – AA Breakfast Award 2025, • Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024, • Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024, • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award, • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world, • Whitby Hotel, Crosby Street and Warren Street - Michelin keys, • Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades here: If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel! Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Bartender / Barista
    Bartender / Barista
    9 days ago
    £13–£16 hourly
    Part-time
    Norwood, London

    Sage and Poppy . We’re looking for a Barista / Front of House team member to join the team at Sage & Poppy. If you’re passionate about great coffee, good food and fine wine, take pride in delivering exceptional service, and know how to make every customer feel genuinely welcome, we’d love to hear from you. We’re looking for someone who is friendly, attentive and enthusiastic, with a genuine passion for hospitality and creating a warm, welcoming experience for our guests. What you’ll be doing You’ll be part of the day-to-day rhythm of a busy café, with responsibilities including: ∙Making and serving coffee, alcoholic and other drinks ∙Welcoming and serving customers ∙Helping with food preparation and general café tasks ∙Keeping the café clean, organised and looking its best ∙Supporting young people taking part in work placements ∙Working closely with the team to help keep the café running smoothly. We’re looking for someone who is friendly, reliable, hardworking and enjoys working with people. As our evening service develops, there may be opportunities for your role and working hours to grow and change with the café. What We’re Looking For We’re looking for someone who is passionate about coffee, wine and great hospitality, with a warm and confident approach to customers. You’ll ideally be someone who: ∙Is confident and professional when dealing with customers and resolving any issues ∙Enjoys getting to know our regulars, having a chat and creating a welcoming atmosphere ∙Is self-motivated, organised and has a strong eye for detail ∙Has a positive, can-do attitude and takes pride in their work ∙Is reliable, punctual and supportive of the wider team ∙Can work well as part of a team while also being confident working independently ∙Has at least 1 year of specialty coffee experience ∙Has confident espresso skills and can consistently texture milk well ∙Has basic latte art skills — appreciated, but definitely not a deal-breaker ∙Is comfortable with dialling in, grinder care and daily machine cleaning ∙Is happy to work across all areas of the café, including coffee, till, prep, cleaning and stock ∙Brings a warm, reliable and team-first attitude ∙Enjoys working with regular customers, a good pace and a little personality on shift Most importantly, we’re looking for someone who genuinely enjoys hospitality and wants to be part of a friendly, welcoming team. What We’re About Sage & Poppy is a growing specialty coffee shop with high standards, lovely regulars and a team that takes pride in doing things properly. We care deeply about quality, but we’re not overly formal about it. For us, it’s about great coffee, genuine service, clean systems and a team that looks after each other. But Sage & Poppy is about more than coffee. Every cup you serve helps create opportunities and change lives. We exist to support the training and employment of unemployed young people and adults, helping them build real-world skills, confidence and a pathway towards a brighter future through Orange Bow CIC. All proceeds from the coffee shop are reinvested directly into community programmes that uplift and empower people. We believe in creating opportunities, not just profits. So when you work with us, you’re not simply serving great coffee — you’re helping fuel positive change in our community, one cup at a time. It’s a great opportunity to join a purpose-driven business that’s growing, making a difference and truly going places.

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  • Team Member (Fast Food)
    Team Member (Fast Food)
    1 month ago
    £12–£13.5 hourly
    Part-time
    Sutton

    SayCheez - Sutton branch We're Hiring - Pizza, Burger & Milkshake Makers (Part-Time & Full-Time) Join SayCheez, one of the most exciting new pizza & burger joints in town! We're looking for energetic, friendly, and enthusiastic team members to join our growing team. Experience as a professional pizza chef isn't required—we're happy to provide full training. What matters most is your attitude, passion, and ability to create an outstanding customer experience. Position Pizza, Burger & Milkshake Maker Pay - £12.71 per hour Employment Type • Part-Time, • Full-Time What You'll Do • Prepare fresh pizzas, burgers, and milkshakes to a high standard., • Deliver fast, friendly, and efficient customer service., • Speak confidently with customers and make them feel welcome., • Take pride in presenting our food and brand., • Keep the kitchen and service area clean, organised, and hygienic., • Work as part of a positive and energetic team. We're Looking For Someone Who: • Has excellent communication and customer service skills., • Loves interacting with people and serves customers with enthusiasm, confidence, and pride., • Has a positive attitude and is eager to learn., • Can work well in a fast-paced environment., • Is reliable, punctual, and a strong team player., • Experience in food service is a bonus but not essential—full training will be provided. If you're passionate about great food, enjoy working with people, and want to be part of an exciting new food destination, we'd love to hear from you!

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  • Bar / Restaurant Supervisor
    Bar / Restaurant Supervisor
    1 month ago
    £14.5 hourly
    Full-time
    Bromley

    Restaurant Supervisor (Bar & Grill) | The Royal Bell Location: The Royal Bell, 175 High Street, Bromley BR1 1NN Type: Permanent | Full-Time Start Date: August 2026 Restaurant Supervisor Required for Premium Bar & Grill The Royal Bell is a Grade II listed building reimagined as a five-storey, design-led leisure destination offering elevated service and culinary excellence across multiple spaces including: • Private Members Club, • Bar & Grill, • Pizza Restaurant, • Café, • Royal Hall Grand Ballroom, • Expansive Garden & Members' Terrace, • Event Spaces, • 14 Boutique Hotel Rooms Defined by connection, it's a place for our members to work, unwind, celebrate and belong. Where productivity meets party, ideas meet action, and connections aren't incidental—they're inevitable. We're looking for an experienced Restaurant Supervisor to lead the floor within our Bar & Grill. This is a hands-on leadership role for someone who thrives in a busy, premium hospitality environment and takes pride in delivering exceptional guest experiences. Working closely with the Restaurant Manager and senior management team, you'll lead service from the front, support and develop the waiting team, and ensure every guest receives warm, knowledgeable and professional hospitality. We're looking for someone who doesn't just supervise service—they raise the standard of it. Key Responsibilities • Lead the restaurant floor during service, ensuring every shift runs smoothly and efficiently., • Supervise, motivate and support the front of house team, leading by example at all times., • Deliver exceptional guest experiences, resolving feedback and service issues professionally and confidently., • Ensure food and drinks are served to the highest standards of presentation and service., • Coordinate with the kitchen and bar teams to maintain excellent communication and smooth service., • Train, coach and develop waiting staff, helping to build a knowledgeable and high-performing team., • Monitor restaurant presentation, cleanliness and organisation throughout every shift., • Support rota management, team briefings and shift planning alongside the Restaurant Manager., • Ensure all food safety, licensing and health & safety procedures are followed., • Assist in achieving labour, sales and guest satisfaction targets through effective floor management. What We're Looking For • Previous experience as a Restaurant Supervisor, Senior Waiter/Waitress, Floor Supervisor or similar leadership role within a quality restaurant, premium pub or hotel., • A genuine passion for hospitality and delivering memorable guest experiences., • A confident and approachable leader who enjoys coaching and developing others., • Excellent organisational skills with the ability to stay calm under pressure., • Strong food and beverage knowledge with the confidence to make recommendations and drive sales., • A hands-on approach with a willingness to support every area of the restaurant when required., • Professional presentation and outstanding communication skills., • Flexibility to work evenings, weekends and key trading periods. What We Offer • Competitive salary., • Generous tronc and tips., • Staff meals whilst on duty., • Employee discounts across The Royal Bell., • Ongoing training and development., • Clear opportunities for career progression within a growing hospitality business., • The opportunity to play a key role in one of South East London's most exciting hospitality destinations. If you're an experienced hospitality professional ready to take the next step in your career and help shape an exceptional dining experience, we'd love to hear from you.

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  • General Manager
    General Manager
    2 months ago
    £40000–£45000 yearly
    Full-time
    Croydon

    About the Role Whelans Pubs is looking for an experienced, driven and passionate General Manager to lead one of our busy pubs. This is an opportunity for a hands-on leader who thrives in a fast-paced hospitality environment, has a passion for delivering exceptional guest experiences, and is committed to building high-performing teams. As General Manager, you will take full ownership of your business, driving sales, profitability, operational standards and team development while creating a welcoming atmosphere for every guest. Key Responsibilities Leadership Lead, inspire and develop your management and bar teams. Recruit, train and retain exceptional team members. Create a positive, motivated and accountable working culture. Conduct regular team meetings, coaching sessions and performance reviews. Manage staffing levels and rotas in line with business needs. Commercial Performance Take full responsibility for achieving weekly and monthly sales targets. Drive wet sales, food sales and profitability. Maximise opportunities through events, entertainment and seasonal promotions. Monitor labour costs, GP margins and controllable costs. Analyse business performance and implement action plans to improve results. Customer Experience Deliver exceptional customer service standards every day. Resolve customer complaints professionally. Build relationships with regular guests and the local community. Maintain consistently high review scores across online platforms. Operations Ensure the venue is presented to the highest standards at all times. Maintain excellent cleanliness throughout front and back of house. Ensure compliance with company operating procedures. Complete daily, weekly and monthly compliance checks. Financial Control Manage cash handling procedures. Complete accurate banking and financial reporting. Control stock through regular stock takes and ordering. Investigate and minimise stock losses and wastage. Maintain strong cost controls across the business. Compliance Ensure full compliance with: Licensing legislation Health & Safety Food Safety Fire Safety Employment legislation Challenge 25 procedures Company policies Marketing & Business Development Drive local marketing initiatives. Promote live sport, entertainment and food offers. Ensure social media is regularly updated with high-quality content. Build relationships with local businesses, charities and community groups. Identify opportunities to increase footfall and revenue. What We’re Looking For Essential Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar. Strong leadership and people management skills. Commercially focused with proven sales growth. Excellent financial understanding including labour and GP control. Personal Licence holder (or willing to obtain one). Strong understanding of licensing and compliance. Exceptional communication skills. Excellent organisational ability. Flexible to work evenings, weekends and bank holidays. Desirable Experience managing food operations. Experience delivering live entertainment and sporting events. Cellar management knowledge. First Aid qualification. Level 2 Food Safety. Personal Licence. Key Performance Indicators (KPIs) Sales growth Profitability Labour percentage Gross Profit performance Stock variance Wage control Customer satisfaction Mystery visit results Audit compliance Team retention Employee engagement Online review scores Health & Safety compliance Licensing compliance What We Offer Competitive salary Performance-related bonus scheme Career progression opportunities Ongoing training and development Company pension Employee discounts Company events Supportive Operations Team Recognition and reward programmes Our Values At Whelans Pubs, we believe in: People – Investing in our teams and creating opportunities for success. Standards – Delivering excellence in everything we do. Fun – Creating memorable experiences for our guests and our teams. The Ideal Candidate You’ll be an energetic, visible leader who leads from the front, sets high standards and inspires your team every day. You’ll be commercially aware, passionate about hospitality, confident in making decisions, and motivated by creating thriving pubs that guests love to visit. If you’re ready to take ownership of a successful pub and build an exceptional business with Whelans Pubs, we’d love to hear from you.

    Immediate start!
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