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Office customer service jobs in United Kingdom - Page 2

Are you a business? Hire office customer service candidates in United Kingdom

  • Front Office Supervisor
    Front Office Supervisor
    1 day ago
    £17–£19 hourly
    Full-time
    London

    Join our vibrant team at Firmdale Hotels, where hospitality meets excellence. We are thrilled to offer an exciting opportunity for a Front Office Supervisor to become a pivotal part of our esteemed Dorset Square Hotel. As a Front Office Supervisor, you'll spearhead our front office operations, ensuring every guest experience is nothing short of exceptional. Your confidence and engaging communication style will set the tone for our team, inspiring them to deliver service that exceeds expectations. Responsibilities: • Lead by example, fostering a culture of teamwork and collaboration within the front office team., • Oversee daily operations at the reception desk, ensuring seamless check-ins, check-outs, and guest inquiries., • Provide guidance and support to reception team members, nurturing their skills and enhancing their performance., • Uphold our commitment to customer satisfaction, anticipating guest needs and resolving any issues with warmth and professionalism., • Maintain meticulous attention to detail, ensuring accuracy in all administrative tasks and financial transactions., • Exemplify impeccable presentation, embodying the essence of Firmdale Hotels with your warmth and professionalism., • Cultivate a passion for detail throughout the team, driving excellence in every aspect of guest service., • Infuse your enthusiasm into every interaction, creating memorable experiences that keep guests returning time and again. What you Need: • A genuine passion for hospitality and a dedication to delivering outstanding service., • Experience using Opera system, • Previous supervisory experience, with a proven ability to lead and motivate a team., • A customer-focused mind-set, with a commitment to exceeding guest expectations., • Impeccable presentation and a welcoming demeanour that reflects our commitment to excellence., • A keen eye for detail and the ability to maintain high standards in a fast-paced environment., • Enthusiasm and energy that inspires those around you, creating a positive and dynamic atmosphere within the team. What We Offer: • Competitive hourly rate of £17.00 to £19.00, inclusive of service charge, • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Our very first opening, and the hotel where Tim and Kit Kemp's vision for Firmdale Hotels began, Dorset Square Hotel occupies a handsome Regency building overlooking the garden square that was once the site of Thomas Lord's original cricket ground. Set in the charming, residential heart of Marylebone, it's surrounded by some of the capital's finest independent shops, cafés, restaurants and historic buildings. At its heart is The Potting Shed, our much-loved bar and restaurant, which brings its own warmth and character to this already special address. There's a real sense of history and heritage to this place, and a warmth that comes from being where it all started. To work at Dorset Square is to be part of that story, and to help write the next chapter through the care and dedication you bring to every guest experience. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One AA Rosette for Culinary Excellence, The Potting Shed, 2024, • Readers' Choice Awards, Condé Nast Traveller, 2025 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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  • Senior Marketing Manager
    Senior Marketing Manager
    5 days ago
    £45000–£525000 yearly
    Full-time
    London

    Job Ref: HON1076 Branch: Head Office Location: Head Office, London (Central) Salary/Benefits: Up to £50,000 per annum Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 17/07/2026 Closing date: 28/08/2026 Senior Marketing Manager Location: London (hybrid) Reports to: Head of Marketing Direct report: Marketing Executive Brands: Honi Poke, Island Poke, Honi Sushi & virtual brands About the role We're one of the UK's fastest-growing poke and Japanese-inspired food groups, and we're looking for a Senior Marketing Manager to take our campaigns from idea to impact. This is a hands-on, execution-focused role with a strong digital centre of gravity: shipping campaigns, growing our delivery platform performance, launching new stores and menus, and keeping every digital touchpoint sharp and on-brand. If you like owning the numbers as much as the creative, and you're as comfortable in a Deliveroo back-office or a CMS as you are in a campaign brief, this one's for you. What you'll do Digital ownership • Own day-to-day website updates, online menu accuracy, and every digital brand touchpoint across all brands., • Manage web/dev contractors on production, site updates, and platform integrations., • Brief and manage design agencies, contractors and freelancers - quality-controlling creative output against concepts set by the Head of Marketing. Aggregators & performance marketing • Own day-to-day aggregator strategy and optimisation across Deliveroo, Uber Eats and Just Eat for all brands., • Manage offers logic, ad spend, listings, imagery and menu performance - track ROI and drive growth through structured testing., • Run paid social and CRM/email programmes, reporting performance against KPIs. Loyalty & CRM • Own delivery of the Honi Club loyalty programme - value proposition, rewards mechanic, data capture and launch., • Drive day-to-day CRM, lifecycle and email execution. Campaign delivery & activation • Own end-to-end execution of integrated campaigns across all brands and the marketing calendar., • Ensure consistent, high-quality execution across every customer touchpoint - in-store, digital, OOH and delivery. New launches • Lead delivery of new store openings, seasonal menu launches and grab-and-go relaunches., • Build campaign playbooks and store/menu activation toolkits to systemise future launches., • Deliver the catering proposition activation across customer-facing channels. Reporting & optimisation • Track campaign performance, sales uplift and footfall against agreed KPIs., • Provide regular performance snapshots to the Head of Marketing and CEO., • Spot and action quick wins across stores, channels and aggregators. Who you are Essential • 5+ years in marketing with a clear digital and performance bias - ideally in hospitality, food & beverage, retail or a fast-moving consumer brand., • Proven hands-on ownership of delivery aggregator platforms (Deliveroo, Uber Eats, Just Eat) - offers, listings, menu optimisation and paid placement., • Strong paid social experience (Meta, TikTok) - you've built, run and optimised campaigns yourself, not just signed off on agency decks., • Confident with CMS and website management (Webflow, WordPress, Shopify or similar) and comfortable directing developers without being one., • CRM and email marketing execution experience (Klaviyo, Braze, Mailchimp or similar) - segmentation, lifecycle flows, automation., • Fluent in the numbers: GA4, aggregator dashboards, campaign reporting. You can build a performance snapshot and explain what to do next., • Excellent project manager - multiple brands, multiple deadlines, no dropped balls., • A high standard for creative quality, and the ability to brief and push back on agencies to get there. Nice to have • Experience launching or running a loyalty programme or app., • Multi-site or franchise brand experience., • Working knowledge of design tools (Figma, Adobe CC) for reviewing and lightly amending assets. How you work • Bias to action - you'd rather ship, measure and iterate than polish forever., • Commercially minded - every campaign ties back to sales., • Comfortable with ambiguity and pace in a growing business., • A generous manager - you'll have a Marketing Executive reporting to you and you'll want them to grow. What we offer • Competitive salary of up to £50,000 a year reviewed annually., • Hybrid working - London office base, 4 days in the office and one day out., • 30 days holiday including bank holidays, increasing with length of service., • Free lunch every day and generous discount across all our brands for you and your friends and family., • Private health insurance and access to our Employee Assistance Programme., • Real ownership - this is a role with a broad remit and visible impact. You'll report into the Head of Marketing, and see your work land in stores within weeks., • Growth - a genuine path as the group scales., • A team that ships - small, senior, low-ego, and moving fast.

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  • FM Human Resources Manager
    FM Human Resources Manager
    5 days ago
    £60000 yearly
    Full-time
    London

    People Partner London (Soho) | Full Time | Minimum 4 days a week in the office, with regular restaurant visits Reports to: Chief People Officer This is a brilliant opportunity for a hands-on People Partner who wants to be close to the business, influence real change and help our managers create great places to work. At Franco Manca, great pizza starts with great people. For over 15 years we've been making slow-risen sourdough pizza the way it should be: simple ingredients, proper craft and restaurants that feel part of their neighbourhood. We're not a People team sitting far away from the action. We're close to our restaurants, our managers and our teams, and this role is right at the heart of that. Why Franco Manca? We're proud of where we've come from and excited about where we're going. This is an opportunity to join a business with real heritage that's investing in its people, its restaurants and its future. You'll have the chance to influence how we support our teams, work closely with senior leaders and make a genuine impact across the business. You'll also have space to keep growing yourself, with opportunities to get involved in people projects, leadership development, coaching and wider business initiatives as we continue to evolve. We're looking for a People Partner to work alongside our Operations Managers, helping our restaurant teams thrive. You'll build trusted relationships, coach leaders, support managers through the moments that matter and help create an environment where people can do their best work. This is a hands-on role with plenty of variety and influence. One day you could be supporting a manager through a complex people matter, the next you'll be using insight to spot trends, shaping practical people plans or helping us develop future leaders. If you enjoy working closely with people, balancing commercial thinking with empathy and making a real difference across a multi-site business, we'd love to hear from you. You'll love this role if · You like being close to the business and out with managers, not hidden behind a desk. · You enjoy coaching leaders, solving problems practically and seeing the difference your work makes. · You want exposure to senior leaders, people strategy and projects that shape how our teams grow. What you'll be doing • Partner with Managers to support our restaurants and people., • Coach and develop managers to build confident, capable teams. · Lead a wide range of employee relations cases with confidence, fairness, consistency and sound judgement. • Use people insight and data to spot trends and improve the employee experience. · Bring strong attention to detail to employee relations, people processes, documentation and follow-up, making sure advice is accurate, consistent and well managed. • Support talent development, succession planning and leadership capability., • Help shape practical people initiatives that support our restaurants today and as we continue to grow., • Work closely with the wider People team to keep things simple, consistent and people focused. We're looking for someone who • Has HR Business Partner or Senior HR Advisor experience in hospitality, retail or another fast-paced customer facing multi-site business. · Has strong employee relations knowledge, including confidence managing complex cases and a solid understanding of UK employment law. · Is CIPD qualified or working towards qualification; however, practical, commercial HR experience and strong judgement are just as important. • Builds trust quickly and enjoys coaching and supporting managers., • Brings a practical, solutions-focused approach. · Has excellent attention to detail and takes pride in getting the important things right, especially when handling sensitive people matters. • Understands that every conversation matters., • Loves working with people as much as processes., • Wants to help create workplaces where everyone feels welcome and supported. Our values in this role · Welcome Everybody: You create a safe, inclusive and respectful environment where managers and teams feel listened to, supported and treated fairly. · Love Your Food: You care about the details that make Franco Manca special and help managers build teams who are proud of the food, service and experience they deliver. · Keep It Moving: You work with pace, clarity and common sense, helping managers resolve people matters quickly, fairly and practically. · Put On a Great Show: You understand that great people experiences lead to great restaurant experiences, and you help managers create teams who deliver warm, genuine hospitality every day. What you'll get · Up to £60,000 per year · Annual discretionary bonus scheme · 25 days holiday plus bank holidays · Salary sacrifice schemes, including pension, Cycle to Work and EV car scheme · Season ticket loan · Medicash health cash plan, including dental, glasses, physiotherapy and more · 24/7 virtual GP access, confidential counselling and advice on wellbeing, money, legal and personal matters · Free pizzas and soft drinks on every shift, plus free sourdough bread to cook at home · 50% staff discount when dining in any Franco Manca restaurant · Cashback, online discounts, discounted shopping vouchers, gym and fitness discounts, cinema tickets, family days out and exclusive hospitality perks · Annual social events, incentives and competitions · Up to £500 employee referral scheme, subject to terms and conditions · Development opportunities to support your growth and progression If this sounds like the kind of People Partner role where you could do your best work, we'd love to hear from you. Franco Manca is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all our people. We welcome applications from everyone and recruit based on skills, experience, and potential. If you need any adjustments during the application or interview process, please let us know and we'll be happy to support you.

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  • Senior Receptionist
    Senior Receptionist
    6 days ago
    £18–£18.5 hourly
    Full-time
    London

    J Sheekey, an institution situated in Leicester Square, is an iconic seafood restaurant celebrated for its rich heritage, exceptional cuisine, and unwavering commitment to providing an extraordinary dining experience. With a history dating back to 1896, J Sheekey has been a favourite among Londoners, theatregoers, and seafood enthusiasts alike. Renowned for its impeccable service and a menu showcasing the finest seasonal seafood, J Sheekey continues to be a destination where tradition meets contemporary culinary excellence. We are currently seeking a poised and customer-focused Senior Receptionist or Maitre D’ to join our dynamic team. As a Maitre D’, you will be the first point of contact for our guests, setting the tone for their experience at our restaurant. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be a welcoming presence at our beautiful restaurant. Key Responsibilities: • Greet and welcome guests with warmth and professionalism., • Manage reservations, ensuring accurate and efficient table assignments., • Open Table and/or Seven Rooms experience., • Coordinate with the service team to ensure a seamless dining experience., • Answer phone calls and inquiries, providing information and assistance., • Maintain the reception area, keeping it clean and organized., • Uphold the highest standards of service and guest satisfaction. Requirements: • Previous experience as a Senior receptionist or Maitre D’ in a restaurant, • Excellent communication and interpersonal skills., • Strong organizational skills and attention to detail., • Ability to multitask in a fast-paced environment., • Positive and friendly demeanour. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Stream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

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  • Hotel Receptionist
    Hotel Receptionist
    8 days ago
    £12.71–£13 hourly
    Full-time
    Pimlico, London

    We are looking to recruit a Receptionist to join our Front Office Team. This is an opportunity for either an experienced receptionist or for someone with no previous experience, who has a genuine desire to work within the hospitality industry. However, service with a smile and personality is a must. You should possess excellent communication skills, with a good command of spoken English.The role will involve welcoming our guests to the hotel in a friendly and helpful manner, assisting with many and varied guest requirements from check-in to check-out, ensuring excellent guest service at all times. You must have a friendly and polite manner and you will be expected to care for all our customers in a helpful, professional and efficient way.Experience • Previous experience working within a reception environment preferred, but not essential, • Skills and Knowledge, • Strong Communication skills (verbal, listening, writing), good level of English essential, • Pro-active and reliable, • Able to work alone and within a team SPECIFIC DUTIES • Ensure bookings for bedrooms and restaurant are taken in a timely, accurate and professional manner, • Manage all guest queries in a professional and courteous manner, • Ensure all banking and cash handling procedures are followed, • Ensure guests are looked after when they enter the Hotel ensuring all registration documents are filled out., • Up-sell whenever possible to increase revenue, • Work with other departments on a regular basis to ensure guest satisfaction, • Be knowledgeable about all areas of the hotel, • Work environment kept clean, tidy and safe at all times in line with Health and Safety legislation. As a Receptionist, you will work shifts any 5 days out of 7.

    Immediate start!
    No experience
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  • Host / Hostess
    Host / Hostess
    7 days ago
    £17 hourly
    Full-time
    London

    Balthazar, found in the heart of Covent Garden’s theatre district, is an iconic brasserie known for its timeless elegance, exceptional cuisine, and unwavering commitment to providing an outstanding dining experience. Based on the original concept in New York, Balthazar offers a seamless blend of French-inspired dishes and classic hospitality. Our commitment to providing spectacular service is woven into the very fabric of Balthazar, where every visit is an invitation to indulge in the artistry of the delicious dishes and meticulously crafted cocktails. We are currently seeking a poised and customer-focused Receptionist to join our dynamic team. As a Receptionist, you will be the first point of contact for our guests, setting the tone for their experience at our restaurant. If you have a passion for hospitality, excellent organizational skills, and are committed to delivering top-notch service, we invite you to be a welcoming presence at our beautiful restaurant. Key Responsibilities: • Greet and welcome guests with warmth and professionalism., • Manage reservations, ensuring accurate and efficient table assignments., • Open Table and/or Seven Rooms experience., • Coordinate with the service team to ensure a seamless dining experience., • Answer phone calls and inquiries, providing information and assistance., • Maintain the reception area, keeping it clean and organized., • Uphold the highest standards of service and guest satisfaction. Requirements: • Previous experience as a receptionist or host or Maitre D’ in a restaurant or hospitality setting., • Experience with either Open Table or Seven Rooms., • Excellent communication and interpersonal skills., • Strong organizational skills and attention to detail., • Ability to multitask in a fast-paced environment., • Positive and friendly demeanour. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Stream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

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  • Sales Associate
    Sales Associate
    9 days ago
    £13.5–£16.66 hourly
    Part-time
    London

    Location: Liverpool Street, London – Hybrid Hours: 2:00 PM – 8:00 PM Pay: £16.66 per hour Job Type: Part-time/Full-time About Us Accounting Placements is a specialist recruitment and career development company focused on helping aspiring accountants break into the UK accounting industry. Our Employment Placement Programme supports candidates who are struggling to secure accounting roles by providing practical work experience, career support, interview preparation and assistance with securing employment opportunities. We are now looking for a confident, motivated Sales Associate to join our growing team and speak with candidates who have already expressed an interest in progressing their accounting careers. The Role This is primarily a consultative sales role. You will speak with prospective candidates, understand their current situation and career goals, explain how our Employment Placement Programme works and help suitable candidates decide whether the programme is right for them. You will be working with predominantly warm leads and booked consultations, rather than spending your day cold calling random prospects. Your responsibilities will include: • Speaking with prospective candidates over the phone, • Conducting structured sales consultations, • Understanding candidates' current career challenges and goals, • Explaining the Employment Placement Programme clearly and confidently, • Handling questions and objections, • Following up with interested candidates, • Closing programme enrolments, • Keeping accurate notes and updating candidate records, • Working towards individual and team sales targets What We're Looking For You do not need an accounting background. We're looking for someone who is: • Confident and comfortable speaking on the phone, • Naturally persuasive without being overly pushy, • Able to build rapport quickly, • Comfortable discussing higher-value services, • Motivated by targets and results, • Resilient when dealing with objections, • Organised and reliable, • Comfortable working independently, • Hungry to improve their sales ability and earning potential Previous experience in sales, recruitment, telesales, appointment setting, business development or customer-facing roles would be beneficial. Working Hours Monday to Friday 2:00 PM – 8:00 PM This is a hybrid position based around Liverpool Street, London, combining office-based working with remote working. Pay £16.66 per hour There will also be opportunities to develop within the company as the sales team grows. Why Join Us? You'll be selling a programme designed to solve a genuine problem for aspiring accountants who are finding it difficult to gain the experience needed to secure their first role. You'll receive: • Warm leads to speak with, • A structured sales process, • Training on our programme and sales approach, • Experience selling a high-value career service, • A hybrid working environment, • Opportunities to progress as the company expands How to Apply Please apply with your CV and a short explanation of any previous sales, recruitment or customer-facing experience. We're particularly interested in candidates who are confident communicators, competitive, coachable and comfortable working towards clear sales targets.

    Immediate start!
    No experience
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  • Barista / Shop Supervisor
    Barista / Shop Supervisor
    20 days ago
    £25000–£32000 yearly
    Full-time
    Fenchurch, City of London

    Why this job exists Italy gave the world its most loved cuisine and has never built a global fast food brand out of it. Every other big category has a winner. The Italian seat is empty. We are going after it. al volo is one shop in the City of London, cooking the full Italian table from scratch every morning: a hot main, two sides, focaccia to finish. That is the Nonna's Box. We are 4.9 stars on Google and 4.9 on Deliveroo, and we have never spent a penny on advertising to get there. The food did that. We need someone to run the shop properly, so we can get on with building the rest of it. The honest version We are small. Two founders, one site, a kitchen and a counter. Ale runs the food. Elena runs the brand and the commercial side. There is no head office, no HR department, and nobody else to hand a problem to. This seat has just come free. Rather than look for someone to fill the same shoes, we sat down and worked out what the business actually needs. This is that job, and it is a bigger one. Some days here are messy. Things change. You will get real responsibility far faster than you would anywhere else, and nobody is going to hold your hand through it. That is the deal. We think it is a good one. What you will own The opening. You are first in. You unlock, you set up, you get the machines on and the counter ready before the first customer walks in at 7. The kitchen team join you around 8. The morning is yours. Breakfast. We are launching a proper Italian breakfast in September: pick your base, pick your toppings, low prep, fast. You will set it up, run it, watch what sells and tell us what to change. It is a brand new revenue line and you are the one building it. The coffee. You are on the machine through the morning. Italian espresso standards, at speed, with a smile for the regulars. The lunch rush. From 11:30 you lead the floor: counter flow, queue moving, display full and looking right, Deliveroo out on time, everyone in the right place. The shop. Rotas, stock, standards, compliance. Temperature logs, cleaning records, allergens, food safety. Not glamorous. Completely non-negotiable. Yours. Real budgets. Coffee and bar, packaging, waste, and in time your own front-of-house hours. We will teach you how all of it works. Then we will expect you to have opinions about it. The shop when we are not in it. Decisions get made. Problems get solved. Nothing sits waiting for a founder to come back. Your first 90 days Month one. Learn the shop properly: behind the counter, on the machine, on the floor. Get to know the team and the regulars. Set the baselines on the numbers you are about to own. Month two. Launch breakfast with us. Take the bar, packaging and consumables budgets. Month three. Take the front-of-house rota and the labour budget. Tell us the three things you want to change, and start changing them. Who we are looking for You have run a site, a floor or a shift somewhere busy, and you were good at it. You know your way around an espresso machine, properly. You are organised in a way other people can see. But mostly: you are the person who spots the thing that is wrong and fixes it before anyone asks. Who has ideas and says them out loud. Who wants to build something rather than just work somewhere. This job is not for you if: You want a job that stops the second the clock says so You need a manual, a policy and a manager to check it "That is not my job" is a sentence you have used recently You would rather be comfortable than be part of something It is for you if you want to look at something in three years and know you helped build it. You will need: Experience leading a team in hospitality, retail or food service Real barista skills. We are serious about coffee. Food safety knowledge and the discipline to keep records properly The right to work in the UK To be comfortable with numbers, rotas and a spreadsheet What you get £30,000 a year, salaried, plus a discretionary bonus Monday to Friday. We are closed at weekends. That said, we are a young business, and now and then something will need doing that does not fit neatly inside a week. We are looking for someone who is there when it counts. 28 days holiday including bank holidays Lunch on us every day, and all the coffee you can drink Level 3 Food Safety and First Aid, funded by us if you do not already have them Room to grow as we do. The ambition is a second site, and then more after that. We would far rather grow the people already here than hire over them. Run this shop well and you will be in the room for whatever comes next, whether that turns out to be the next site or the office side of the business. Thanks Alessandro & Elena Founders, al volo

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  • Store Manager Expert Perfumery
    Store Manager Expert Perfumery
    1 month ago
    £40000–£45000 yearly
    Full-time
    Carnaby, London

    About the Maison Our client is an independent French luxury fragrance Maison renowned for its contemporary approach to fine perfumery, combining exceptional craftsmanship, creative freedom and uncompromising quality. Working alongside internationally acclaimed perfumers, the Maison creates distinctive fragrances using carefully sourced raw materials, celebrating authenticity, innovation and sustainable luxury. With ambitious international expansion plans, the brand is looking for an inspiring Fragrance Boutique Manager to lead its London boutique and deliver an exceptional retail experience. Key Responsibilities Commercial Leadership • Lead the commercial performance of the boutique by driving sales, profitability and sustainable business growth., • Monitor and analyse key performance indicators, including sales performance, conversion rate, average transaction value, units per transaction and operational efficiency., • Develop and implement action plans to maximise commercial opportunities and continuously improve boutique performance., • Plan and execute local initiatives, including product launches, exclusive client events and community partnerships., • Prepare regular business reports and provide strategic recommendations to the Retail Manager and Head Office. Team Leadership & Development • Recruit, onboard and develop a high-performing team that embodies the Maison's values and luxury service standards., • Set clear objectives, conduct performance reviews and provide regular coaching to support individual development., • Foster a collaborative, inclusive and motivating working environment focused on excellence and continuous improvement., • Manage staffing, scheduling and workforce planning in line with business needs and UK employment legislation., • Identify future talent and contribute to succession planning within the retail network. Client Experience & Clienteling • Ensure every client receives an exceptional luxury experience aligned with the Maison's identity and service philosophy., • Drive clienteling initiatives by developing long-term relationships, encouraging personalised follow-ups and expanding the client database., • Inspire the team to deliver expert fragrance consultations, engaging storytelling and memorable client experiences., • Build loyalty among local and international clientele while continuously elevating service standards. Boutique Operations • Oversee all aspects of boutique operations, ensuring impeccable presentation, visual merchandising and operational excellence., • Manage inventory, stock accuracy, replenishment, deliveries and loss prevention procedures., • Ensure full compliance with company procedures relating to cash handling, health & safety, security and data protection., • Maintain efficient back-of-house organisation and ensure the boutique operates to the highest luxury retail standards., • Act as the primary point of contact for landlords, suppliers and local business partners. Candidate Profile • Minimum of three years' management experience within luxury retail, fragrance, beauty, premium hospitality or another high-end customer-focused environment., • Proven experience leading commercial performance and successfully developing high-performing teams., • Previous experience with boutique openings, retail projects or market launches would be a strong advantage., • Strong entrepreneurial mindset with excellent organisational and leadership skills., • Ability to work autonomously while collaborating effectively with an international Head Office., • Genuine passion for niche perfumery, craftsmanship and luxury retail., • Exceptional communication, leadership and coaching abilities., • Fluent English is essential; additional languages are highly desirable., • Flexibility to work weekends, late trading hours and peak retail periods., • Must have the legal right to work in the United Kingdom. What We Offer • Competitive salary based on experience., • Performance-related bonus scheme., • Comprehensive training in fragrance expertise, product knowledge and luxury client experience., • Ongoing coaching, leadership development and career progression opportunities., • Employee discount and product allowance., • The opportunity to play a key role in the international growth of a contemporary French luxury fragrance Maison. Why Join the Maison? Joining the Maison means becoming part of an entrepreneurial and people-focused company where excellence, creativity and innovation are at the heart of everything we do. You will play a pivotal role in the success of the London boutique while working closely with the Retail Manager and the Paris Head Office to support the Maison's continued international expansion. Location This position is based in London, welcoming both local and international clients within a premium retail environment. A strong understanding of London's luxury fragrance, beauty or niche retail market will be considered a significant advantage.

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  • Marketing Executive
    Marketing Executive
    1 month ago
    Part-time
    London

    We are looking for a motivated individual who enjoys meeting people, generating new business opportunities, and promoting our services. This is a varied role combining digital marketing, local business outreach, and customer engagement. Whether you're an experienced marketer or someone looking to develop your marketing career, we'd love to hear from you. Key Responsibilities • Develop and implement marketing campaigns to attract new customers., • Promote our collection and delivery laundry services across London., • Visit local businesses, hotels, offices, residential developments, and property managers to introduce our services., • Build and maintain relationships with potential and existing clients., • Manage and grow our social media presence., • Create engaging content for social media, email marketing, and promotional materials., • Assist with promotional events, partnerships, and local marketing initiatives., • Monitor campaign performance and suggest new marketing ideas., • Support the sales team in generating leads and converting enquiries into customers. What We're Looking For • Excellent communication and interpersonal skills., • Friendly, confident, and professional attitude., • Self-motivated with the ability to work independently., • Strong organisational skills and attention to detail., • Basic knowledge of social media platforms and digital marketing., • Previous marketing or sales experience is desirable but not essential. What We Offer • Flexible part-time or full-time hours., • Competitive pay., • Opportunity for career progression within a growing business., • Friendly and supportive working environment., • Performance-based incentives and bonuses available.

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  • Office manager/business associate
    Office manager/business associate
    1 month ago
    £30000–£37000 yearly
    Full-time
    London

    Full job description ABOUT ACURABLE Acurable is a fast-growing, venture-backed MedTech startup based in London. We design accurate, user-friendly wearable medical devices that enable patients to be diagnosed and monitored at home. Our goal is to improve health outcomes, reduce pressure on healthcare systems, and transform lives. Our flagship product, AcuPebble SA100, became the first medical device in the world to receive CE marking for the automated diagnosis of obstructive sleep apnoea at home and has also received FDA clearance for home sleep apnoea testing. It is now being used across healthcare systems in the UK, Europe, and the United States, and has been recommended for use in the NHS by NICE (National Institute for Health and Care Excellence). AcuPebble is the result of over 15 years of research led by our founder, Professor Esther Rodriguez-Villegas, at Imperial College London. The technology has been recognised as a breakthrough in respiratory medicine and has won several prestigious awards, including an XPrize, IET Innovation Award, WA4STEAM Award, and Med-Tech Innovation Award. Our work has been featured in global media, including BBC News, Bloomberg TV, Fox News, and TechCrunch. We recently featured on The Sunday Times Tech 100 list, and AcuPebble SA100 was selected for the NHS Innovation Accelerator as one of the top innovations to scale across the NHS. We are continuing to expand the reach of our technology to support the diagnosis and management of other serious chronic conditions such as COPD, asthma, and epilepsy. Acurable has a small but ambitious team with a clear mission. We are looking for exceptional people who share our vision and are ready to help us shape the future of healthcare. ROLE OVERVIEW We are looking for an exceptional Office Manager to join our growing London team. The successful candidate will provide administrative support across different functions, and will play a crucial role in continuing to develop our company culture by making the Acurable office a welcoming place to work and visit. WHAT YOU WILL DO • Develop and implement new administrative processes and systems to improve the efficiency of recurrent tasks., • Maintain company policies, documentation, and compliance calendars., • Manage people processes: onboarding/offboarding, HR records, recruitment support., • Provide administrative support to all departments, including publishing job openings and setting up interviews, on-boarding new employees and organising team events, booking travel and arranging couriers, both domestic and international., • Support the operations department with storage of equipment, fulfilment of customer orders and triage of inbound customer enquiries and requests., • Maintain the condition of the office and project manage the search for and move to new office premises as the company grows., • Liaise with suppliers, landlords, and service providers to keep the office running smoothly., • Handle light finance/admin tasks (e.g. expenses, invoices, petty cash) to keep operations tidy., • Help with logistics and organisation for company events and team culture initiatives., • Be the “go-to person” for all the little (and not so little) things that keep the company running. WHAT YOU SHOULD BRING TO ACURABLE • Ability to work well under pressure and multi-task effectively., • Good sense of initiative and creative approach towards problem solving., • Strong attention to detail and ability to make sure all tasks are seen through to completion., • Relentlessly reliable, with strong organisational and communication skills., • A “no task too big, no task too small” mindset - equally happy preparing audit documentation or arranging a team dinner., • High emotional intelligence - you read the room, know when to listen, and help keep the team connected., • The kind of person who naturally becomes the “go-to” because people trust your judgment, discretion, and warmth., • Eager to learn quickly across compliance, HR, and operations., • Strong computer skills (Word, Excel, Powerpoint)., • Comfortable using different tools and systems (HR platforms, Confluence/Jira, spreadsheets, documentation tools)., • Experienced in a startup or small company environment, or keen to adapt quickly. WHY YOU SHOULD APPLY • We provide a fun and entrepreneurial work environment within an exciting high-growth business, where you will use your skills to make a real difference to the lives of millions of people., • You will be joining an experienced and extremely talented team, who will help you grow professionally by providing valuable mentoring and development opportunities., • We offer a competitive remuneration package, flexible hours, generous holiday allowance, regular social events and many other perks we continue adding as the company grows., • We put time and care into finding passionate, committed people, who look out for each other and are prepared to go the extra mile to help Acurable achieve our mission. If that sounds like something you’d like to be a part of, we can’t wait to hear from you. HOW WE WORK This is a hybrid role based in our London office, with flexibility around hours. For the right candidate, we would consider a 4 day working week. What matters most is being present and engaged - great work happens through real conversations, not just screen time. We’re a small, fast-moving team where everyone works with everyone. We believe every individual brings value beyond their title, and the best ideas come from listening, not volume. If you’re evidence-driven, humble, and up for pitching in across the team when needed, you’ll fit right in. This isn’t the right role for someone who wants a narrow remit. We’re looking for someone who enjoys variety, takes ownership, and helps us scale with care, accuracy, and responsibility to the mission and the people behind it. Please apply with your CV and cover letter setting out why you think you would be perfect for this role. Pay: £30,000.00-£35,000.00 per year Benefits: • Casual dress, • Company pension, • Discounted or free food, • Sick pay Work Location: In person

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  • PROPERTY PORTFOLIO ASSISTANT
    PROPERTY PORTFOLIO ASSISTANT
    2 months ago
    £20000–£24000 yearly
    Full-time
    London

    Location: Canary Wharf, London E14 Job Type: Full-time | Office-based with flexible remote working Start Date: Immediate preferred About Us The London Tenant is an established property management company with over 13 years of experience managing more than 100 properties across London. We pride ourselves on providing exceptional service to both landlords and tenants through a proactive, professional, and customer-focused approach. We are a small, friendly team looking for a reliable and organised Portfolio Assistant to support the day-to-day management of our growing portfolio. This is a varied role with genuine responsibility from day one, offering an excellent opportunity to develop a career within the property industry. The Role As a Portfolio Assistant, you will play a key role in ensuring our properties are well managed and our tenants receive an excellent service. The position is primarily focused on coordination, communication, and problem-solving, working closely with tenants, contractors, and the wider management team. The role is predominantly office-based (4–5 days per week), with the flexibility to work remotely where business needs allow. Key Responsibilities • Manage all maintenance requests through Fixflo, ensuring repairs are logged, monitored, and completed efficiently., • Liaise with contractors, tenants, and landlords to coordinate maintenance works and provide regular updates., • Manage property keys using KeyNest, maintaining accurate records and arranging replacement keys where required., • Assist with rent arrears by following up outstanding payments and supporting the collections process., • Carry out occasional property inspections, contractor meetings, and tenant visits., • Support the day-to-day management of our Airbnb portfolio, including bookings and guest coordination., • Provide general administrative support to the property management team., • Ensure accurate records are maintained across our property management systems. About You We're looking for someone who is proactive, organised, and enjoys working in a fast-paced environment. Ideally, you'll have: • Previous experience within property management, lettings, facilities management, or a similar customer-focused role (preferred but not essential)., • Excellent communication skills, both over the phone and via email or WhatsApp., • Driving License Preferable, • Strong organisational skills with the ability to manage multiple tasks simultaneously., • A proactive attitude with excellent attention to detail., • Confidence using property management software such as Fixflo, Arthur, KeyNest, or similar systems (training will be provided)., • Experience with Airbnb or short-term rental management would be advantageous., • The right to work in the UK., • A good standard of written and spoken English., • Availability to start as soon as possible. What We Offer • Accommodation provided in Canary Wharf (E14) plus a competitive base salary., • Total remuneration package worth over £24,000 per year., • Salary review following a successful 3-month probation, with opportunities for pay progression based on performance., • Flexible working arrangements combining office and remote working where appropriate., • A supportive, close-knit team with direct access to senior management., • A varied role with genuine responsibility, career development opportunities, and room to grow within an expanding business.

    Immediate start!
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  • COMMISSION-ONLY SALES EXECUTIVE
    COMMISSION-ONLY SALES EXECUTIVE
    2 months ago
    Full-time
    London

    COMMISSION-ONLY SALE AGENT WOI Location: London / South East / South West Target Markets: Local businesses seeking stronger digital visibility Benefits: Successful track record with agents or salespeople | Excellent commission terms | Professional training and support | Sales and marketing support | Exclusive sales areas | Freedom & flexibility Benefits • Agents Are Already Earning Well: Sales agents already working with the network are consistently meeting and exceeding their earnings expectations, a strong sign of a product that sells., • Up to 50% Commission on Every Closed Deal: Earn up to 50% of the value of every deal you close, one of the strongest commission rates available for digital media sales., • Onboarding and Ongoing Support From Head Office: You will receive structured onboarding training when you start, with continuous support from head office as you build your territory., • Digital Sales Materials Provided: All promotional materials are provided digitally, so you can start selling without delay and present the platform professionally to every prospect., • Your Own Exclusive Territory: An exclusive geographic area will be allocated to you, giving you a defined local market to develop without competing with other agents on the network., • Remote and Flexible Working: This is a fully remote opportunity, work your own hours and manage your own schedule. Your results and commission are entirely in your own hands. Sell to Local Businesses Across UK Towns and Cities Your target market is local businesses of all sizes actively looking to increase their visibility and attract more local customers. These are businesses that benefit directly from affordable, community-focused digital advertising across virtually every sector. • Retail shops, restaurants, cafes, and hospitality venues, • Health, beauty, and wellness businesses, • Automotive, travel, and financial services providers, • Entertainment venues, attractions, and events organisers, • Professional services looking to reach local consumers You will focus on specific postcode territories, including Reading and the RG postcode area, Norwich and the NR postcode area, and Northwest London, with further areas available. Each territory represents a substantial pool of local businesses ready to be engaged. Are You the Right Fit for This Opportunity? This is a self-employed, commission-based opportunity for sales professionals who are comfortable working independently, managing their own pipeline, and closing deals remotely via digital channels, including email, social media, and online messaging. You thrive on autonomy and have the discipline to build and maintain a strong client base without handholding. You understand local business communities, can identify opportunities quickly, and know how to tailor a conversation to each prospect’s needs. • Proven experience in sales, including prospecting, lead generation, and closing, • Strong interpersonal and written communication skills, • Ability to understand a client’s needs and present relevant advertising solutions, • Self-motivated and organised, capable of managing multiple clients simultaneously, • Knowledge of local business communities is a genuine advantage, • Experience in media sales or digital advertising is beneficial but not essential, • Must be available to operate within UK business hours and communicate fluently in English With up to 50% commission on closed deals and an exclusive territory allocated to you, this is a strong opportunity for a driven sales professional to build a meaningful and rewarding income stream around a simple, in-demand product.

    Immediate start!
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  • IT Support Analyst
    IT Support Analyst
    2 months ago
    £32000–£35000 yearly
    Full-time
    New Barnet

    Storm IT Ltd is a leading MSP based in New Barnet, dedicated to providing innovative IT Services and Solutions to their long standing client base. We are seeking a skilled 2nd Line Support Engineer to join their dynamic team and contribute to our continued success and growth in the industry. As a 2nd Line Support Engineer, you will play a key role in ensuring the smooth operation of our IT systems and providing excellent technical support to our clients. This position involves a mix of user support, system administration, troubleshooting, basic networking and collaboration with other IT professionals remotely from our New Barnet office or onsite with the client. Responsibilities: · Provide technical support and assistance to employees on IT-related issues including hardware, software, and networking. · Troubleshoot and resolve hardware and software problems in a timely manner. · Perform system administration tasks such as user account management, Active Directory updates, and software installations. · Monitor and maintain IT systems to ensure optimal performance and reliability. · Collaborate with internal teams to implement IT solutions and improvements. · Respond to and resolve support tickets efficiently. · Document technical procedures and solutions for future reference. · Assist in the setup and configuration of new IT equipment and software. · Liaise with external vendors and service providers when necessary. Requirements: · Proven experience as a 2nd Line Support Engineer or similar role. · Experience working for an MSP is advantageous. · Solid understanding of IT systems, networking, and infrastructure. · Hands-on experience with Windows operating systems, Active Directory, and Microsoft Office suites. · Experience working across the Microsoft 365 (SharePoint, Teams, Office365,Intune & Entra ID). · Experience with hardware troubleshooting and software installations. · Excellent problem-solving skills and attention to detail from 1st to 2nd line level. · Effective collaborator and communicator at all levels who uses their own initiative and shares skills · Ability to work independently and as part of a team. · Demonstrate professionalism and positivity to the team and end users by displaying good customer-facing practices · Demonstrated ability to quickly learn new skills · Working well under pressure, ability to prioritise work streams and refer on where required. If you are a proactive and skilled 2nd Line Support Engineer looking for a new challenge with a reputable company in the New Barnet area, we encourage you to apply and join our talented team! Job Type: Full-time Benefits: Company events Company pension On-site parking Work Location: Storm IT Offices. In Person

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  • Project Executive
    Project Executive
    2 months ago
    Full-time
    Pinner

    About the Company: PromoVeritas are the independent promotional verification specialists - we use our care, knowledge, expertise and passion for detail to ensure that all types of prize promotions via whatever medium are shaped and delivered fairly, securely and in compliance with the law and general best practice. In this way we protect both the interests of the brand, their creative agencies and also the consumer, who with increased confidence about the fair operation of the promotion, would be more likely to participate. So, on a day to day basis we are busy advising and influencing the development of on pack offers, judging competitions, running prize draws, implementing ‘Willy Wonka’ style instant wins and overseeing voting for major TV shows. Our client base includes Pepsi, Walkers, ASOS, Barclays, HTC, Pringles, Kellogg’s and over 200 more with a large part of work coming from projects run overseas – 60+ countries in 2019 alone. Established in 2002, the company is based a 1-minute walk from the Tube station in leafy Pinner, North London, about 25 minutes from Baker Street on the Metropolitan line. Due to continued expansion we are seeking to fill an important role in our Project Team. Key Responsibilities: • Provide administrative and project support to the wider Project Management team, assisting on larger campaigns and ensuring smooth day-to-day delivery, • Manage incoming communications from winners (phone and email), ensuring timely, professional responses in line with agreed processes, • Draft and manage winner communications (emails and call scripts), tailoring templates as required for approval, • Coordinate prize fulfilment, including packing and dispatch, and maintain accurate tracking and reporting of all winner activity, • Support research and logistics tasks such as sourcing prizes, booking travel and accommodation, and gathering supplier information, • Maintain accurate records, reporting and trackers to support project delivery and internal visibility, • Undertake small, low-risk campaigns independently, building experience and confidence, • Provide general administrative support to assist the team in the delivery of projects, • Support supplier sourcing by researching options, identifying best value, and assisting with cost negotiations where appropriate, • Support client management through day-to-day communications, responding to queries and maintaining a high standard of service, • Support the day-to-day running of the office through general administrative tasks (approx. 25% of the role), including stationery ordering, office upkeep and organisation Role Requirements: · Clear, understandable speaking voice. Native English standard language. · Accurate spelling and grammar. Clear understandable written communication skills. · Can use MS Word, Excel and Outlook with good keyboard skills · Good organisation and time management skills · Able to remain focused on completing responsibilities despite distractions, pressures or changes · A general can-do attitude, keen to make a difference to the Company · Customer / client focused · Good attention to detail - provides and accurate and consistent information · Commercial – awareness of costs and good negotiation skills Employee Benefits: · 23 days a year plus Bank holidays (increasing to 27 days with length of service) · Bonus day off for your birthday (after completion of probationary service) · Generous quarterly Bonus scheme- typical payouts of 10% of salary · Annual training grant · Private Health Scheme (contributory) · Regular company social events e.g. Crystal Maze experience and Henley Regatta If you meet the requirements for the role and are looking to join an innovative and rapidly growing business, then please apply now!

    Immediate start!
    No experience
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